Odometer Fraud. The contact purchased a 2007 Lexus ES 350. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 120,000. It was later discovered upon checking the Carfax report that the mileage was 200,000.
2007 Lexus ES
Owners filed 125 complaints about this vehicle with federal regulators, most often about the air bags. No safety recall has been issued.
59 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles; the median is 80,123 miles.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Air Bags | 34 | 2 | 0 | 1 | |
| Unknown or Other | 19 | 1 | 0 | 0 | |
| Structure | 16 | 0 | 0 | 1 | |
| Visibility/Wiper | 10 | 0 | 0 | 0 | |
| Structure › Body | 10 | 1 | 0 | 4 | |
| Engine | 9 | 2 | 1 | 1 | |
| Exterior Lighting | 5 | 0 | 0 | 0 | |
| Visibility | 4 | 0 | 0 | 0 | |
| Service Brakes | 4 | 1 | 0 | 1 | |
| Vehicle Speed Control | 3 | 0 | 0 | 0 |
What owners reported
Newest filingsThe power steering system is bad I have replaced it 3 times right now I’m scared to drive the car anywhere
Odometer Fraud. The contact purchased a 2007 Lexus ES350. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. The contact stated that the mileage on the title was 0 at the time of the purchase; however, the mileage was 114,536. The Carfax report indicated that the mileage was 172,523.
I was driving and my car has a certain jerking motion to it, as I tried to break and accelerate the car wasn’t able to stop or move properly. As a result I rear ended the car in front of me. In addition to that my airbag wouldn’t go off after the accident so it seems like there was a malfunction. Lexus always assured me that all system ran well and that there was nothing wrong with the car. I made all necessary repairs they told me to make a despite my questions about the car being fully functional, they still didn’t warn me and told me that my car was fine every time I took it in or got work done on my car.
While entering into a parking spot the car suddenly surged, went over a curb, and crashed into a store front. The driver had her foot on the brake. We checked to see if the floor mat was against the accelerator and it was not. I have a photo of the mat.
Odometer Fraud. The contact purchased a 2007 Lexus ES350. The contact discovered a mileage discrepancy after purchasing the vehicle. The vehicle was a dealer sale. At the time of purchase, the mileage was 113,000. It was later discovered that the mileage on the Title was approximately 160,000. The contact stated that the dealer informed him that the prior owner had manipulated the odometer.
WHEN IM DRIVING THE CAR SHUTS OFF.or your driving car loses power and then dose a hard jerk and then starts driving again.
Dashboard and window seals are melting. Dashboard melting is causing a huge glare in windshield during the day. Window seals are melting onto my windows causing excessive scuffing on the windows affecting ability to see in my blind spots
Car suddenly accelerated while entering the home garage at a very low speed causing damage to house and car
Both headlights turn off randomly and sometimes at the same time. Sometimes the brightness lowers. I have had both ballasts and bulbs changed and the problem persists. In my research, it appears that many 2007 Lexus ES 350 owners have had and still have this very dangerous problem. This problem has been ongoing for well over a year. The reason is UNKNOWN by me.
Issue number one the dashboard the steering wheel and the clutch handle for automatic or manual melts it gets extremely hot and slippery it burns no matter if you cover your car or anything it melts and the glare from it is very dangerous when the Sun hits the windshield while driving it makes it look like a mirror form I'm not the only one who complains about this issue because why does the dashboard melts and create a dangerous flare with glare excuse the heating and cooling seats I believe also I'm not sure if it's causing condensation because it's connected to the AC which is also an issue no matter how much you get it fixed like I'm not sure if the blend door actuator gets stuck but a lot of people complain about that too because I'm not the only one with that issue 3 the gas pedal gets stuck no matter how many treatments and maintenance and services you get done with your car that's still dangerous because I was driving one day on the highway and my pedal got stuck while driving I keep my car in tip top shape have evidence and all. The light fixtures also is an issue I'm not sure if they're supposed to go down no matter how many lights and replacements you do they still become dim which is dangerous at night while driving in the woods or on dark paths 4 the fuel system they tell to use premium gas which is 91 but then the dealers take to use 87 which causes a stalling on the I believe transmission which is also another faulty issue cuz no matter how many times you repla
My dashboard is turning into a liquid. Florida heat has effected this vehical since purchase. Currently my visability is through windshield is serverly affected. Since a large portion of the dash is liquid under a black dashboard it is reflecting onto my windshield serverly limiting my viewing the road and traffic. This is a known problem needing an immediate solution. Thank you for any immediate action you take on this matter.
The contact owns a 2007 Lexus ES350. The contact stated that the dashboard had started to melt due to sun exposure and there was an abnormal burning plastic odor inside the vehicle. The contact also stated that there was a glare coming from the melting dashboard obstructing the contact's vision while driving. The vehicle was not diagnosed nor repaired. The manufacturer and the dealer were informed of the failure but did not assist. The failure mileage was approximately 130,000.
The dashboard on my car is melting/shiny/sticky. I have tried many things to get it to stop reflecting on my windshield, but nothing helps. I contacted Lexus and this is an identified known concern for this vehicle and a bulletin has been issued, but the bulletin has expired. The reflection impairs visibility anytime the sun is out or lights at night reflect on the dashboard. I am concerned for my safety and my children’s safety in a vehicle that is known for reliability and longevity.
I was driving and my car speed start going down and I saw engine and battery light came on so I pulled over and turned off the car and try to turn it back on but it's not turning on.
The contact owns a 2007 Lexus ES350. The contact stated while driving approximately 55 MPH the dashboard was sticky with a glare and shiny. The contact stated the material caused visibility issues. There were no warning lights illuminated. The vehicle was repaired before for TSB: L-SB-0011-15 however the failure reoccurred. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure; however, was not of assistance. The approximate failure mileage was 145,000.
Toyoto confirmed knowledge of problem with inferior dashboard of Lexus es350 2007. A recall which they are telling me now, they will no longer honor had been in effect: "January 21, 2015 — After years of complaints and recent lawsuits, Toyota has agreed to replace about 3.5 million dashboards that get sticky, cracked, shiny and melt in heat and humidity. Calling it a "Customer Support Program" - ZE6 - Toyota will extend dashboard warranty coverage on the following Toyota and Lexus vehicles." The PHOTO of my dashboard below, shows the cracks and chipping that has occurred over the years. If the air bag deploys fragments will be disbursed throughout my vehicle. I have two grandchildren that I drive to school each day and this is a very bad situation about to happen. I contacted the customer service numerous times and simply flat out said that they will not own responsibility.
This is a second report of unexpected, unanticipated extremly high acceleration while braking. I reported this experience in November 2019, NHTSA Complaint Number 11279155. At that time, the car was moving and I was braking on an uphill curve. On October 10, 2021, at approx 12:30 p.m. The unexpected, unanticipated extremely high acceleration occurred as I was starting my car in a Pittsburgh area restaurant parking lot. The car requires that my foot be on the brake while starting. The car was in Park when I depressed the start button. Immediately the car started with extremely high revolutions to the point the loud engine noise frightened several individuals standing 15-20 feet on an adjacent sidewalk. The tachometer was in or close to the redzone. I immediately shut the engine down. At no time did I have my foot on the accelerator and neither the floor mat nor any other item was touching the accelerator.
Where my steering connects to the rack pinion it is very loose at that connection and causes the vehicle to be unsafe to drive. The mechanic states that the 2007 es 350 is a common problem with the part mentioned
Smoke started coming out of hood when returning home. Opened hood to check engine and choked on smoke. After engine cooled, found VVT-I tube is leaking at lower end of rubber hose. Engine oil had accumulated around engine compartment aft, a bit foward of VVT-i tube, and to passenger side. Searched Internet and saw that LSC-90K oil line "campaign" has the exact same part that is part of campaign that failed on my engine, but my VIN is not part of campaign.
20 of 125 complaints, reproduced as filed.
Across model years
Worst on record: 2007| Year | Complaints | Recalls | Fires | Deaths | Assessment |
|---|---|---|---|---|---|
| 2025 | 4 | 1 | 1 | 0 | Routine |
| 2024 | 9 | 2 | 0 | 0 | Routine |
| 2023 | 10 | 2 | 0 | 0 | Routine |
| 2022 | 9 | 0 | 0 | 0 | Routine |
| 2021 | 28 | 1 | 0 | 0 | Routine |
| 2020 | 18 | 1 | 0 | 0 | Routine |
| 2019 | 34 | 1 | 0 | 0 | Routine |
| 2018 | 5 | 0 | 0 | 0 | Routine |
| 2017 | 2 | 0 | 0 | 0 | Routine |
| 2016 | 9 | 0 | 0 | 0 | Routine |
| 2015 | 5 | 0 | 0 | 0 | Routine |
| 2014 | 4 | 0 | 0 | 0 | Routine |
| 2013 | 33 | 0 | 0 | 0 | Routine |
| 2012 | 31 | 0 | 1 | 0 | Routine |
| 2011 | 46 | 0 | 0 | 0 | Routine |
| 2010 | 41 | 0 | 0 | 0 | Routine |
| 2009 | 28 | 0 | 0 | 0 | Routine |
| 2008 | 68 | 0 | 0 | 0 | Routine |
| 2007 — this page | 125 | 0 | 1 | 0 | Routine |
| 2006 | 12 | 0 | 0 | 0 | Routine |
| 2005 | 58 | 0 | 0 | 0 | Routine |
| 2004 | 16 | 0 | 0 | 0 | Routine |
| 2003 | 23 | 0 | 0 | 0 | Routine |
| 2002 | 27 | 0 | 5 | 0 | Routine |
| 2001 | 2 | 0 | 0 | 0 | Routine |
| 2000 | 6 | 0 | 3 | 0 | Routine |
| 1999 | 8 | 1 | 3 | 0 | Routine |
| 1998 | 1 | 1 | 0 | 0 | Routine |
| 1997 | 2 | 1 | 0 | 0 | Routine |
| 1996 | 1 | 0 | 0 | 0 | Routine |
Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.