AS I WAS DRIVING I HAD A SUDDEN STOP AND MY CHILD WAS THROWN FROM HER SEAT AS FAR AS TO THE MIDDLE CONSOLE FROM THE BACK MIDDLE SEATBELT. UPON INVESTIGATING WHY THIS HAPPENED I NOTICED THAT THE SEATBELT RETENTION WAS IMPROPERLY WORKING. AS YOU PULL IT OUT IT WILL NOT RETRACT BACK INTO THE SEAT AS DESIGNED. I WAS SCARED AND HYSTERICAL BECAUSE LORD FORBID IF THERE WAS A COLLISION MY CHILD COULD HAVE BEEN EJECTED FROM THE VEHICLE AND THROWN OUT THE FRONT WINDSHIELD. I CALLED THE DEALERSHIP TO SEE IF COULD GET IT IN THE SHOP THAT DAY MARCH 31,2014 AND THEY WERE SO SWAMPED THEY MADE ME AN APPOINTMENT FOR TODAY APRIL 2, 2014. I AM SO DISAPPOINTED IN THE WAY THIS SITUATION WAS HANDLED ON TODAY THE SERVICE DEPT. PLAYED ME IN SAYING THAT IT WAS TANGLED WITHIN THE SEAT. THERE WAS NO SUCH THING THE SEATBELT MOVED FREELY LOCKED AT SOME POINTS AND DIDN'T LOCK AT SOME POINTS I HAVE VIDEO FOOTAGE TO SHOW JUST MINUTES BEFORE TAKING MY VEHICLE INTO THE DEALERSHIP RIGHT IN FRONT OF THE DEALERSHIP. THIS TYPE OF SAFETY ISSUE NEEDS TO BE RECTIFIED IMMEDIATELY BEFORE SOMEONE GETS SERIOUSLY HURT. ON THIS SPECIFIC DAY WAS THE ONLY TIME I USED THE MIDDLE SEATBELT. I CAN'T STRESS ENOUGH AS TO HOW MUCH I'M A STICKLER FOR SAFETY AND ESPECIALLY SEATBELT SAFETY THAT THIS HAS HAPPENED IN A BRAND NEW 2014 VEHICLE OFF THE SHOWROOM FLOOR. I BOUGHT THE CAR ON AROUND FEBRUARY 22, 2014 I HAVE BEEN SEEN IN EVERGREEN KIA 3 TIMES AS OF TODAY SINCE I'VE OWNED THE VEHICLE. PLEASE DON'T LET THIS COMPLAINT SLIP OR FALL
2014 Kia Soul complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →
TL* THE CONTACT OWNS 2014 KIA SOUL. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH, BRUISING AND BACK INJURIES. A SECOND PASSENGER SUSTAINED BRUISING AND A SPRAINED ARM. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND HAD NOT BEEN INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,000. THE VIN WAS NOT AVAILABLE. *TR
TL* THE CONTACT RENTED A 2014 KIA SOUL. THE CONTACT STATED THAT THE PASSENGER'S SIDE HEATED SEAT CAUGHT ON FIRE AND BURNED TWO HOLES THROUGH THE SEAT. THE CONTACT INFORMED THE RENTAL AGENCY OF THE FIRE. THE CONTACT DID NOT CALL THE VEHICLE MANUFACTURER. THE VEHICLE WAS REMOVED FROM THE FLEET. THE FAILURE MILEAGE WAS 18. UPDATED 1/29/14*CN..UPDATED 02-04-14 *BF
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2014 Kia Soul → · Every Soul year → · How the figures are calculated →