2014 Kia Soul complaints

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V736000 (STEERING); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

THE STEERING WAS MAKING A POPPING AND GRINDING NOISE WHEN TURNING. WE TOOK IT IN FOR THE STEERING RECALL. THE VEHICLE WAS REPAIRED ( JANUARY). THE STEERING WENT OUT ON THE VEHICLE LAST NIGHT. THE VEHICLE HIT THE CURB. WE GOT THE VEHICLE HOME AND CALLED FOR TOWING TODAY TO TAKE THE VEHICLE TO THE DEALER. NO ONE WAS INJURED. MY PARENTS ARE NOT SAFE DRIVING BACK AND FORTH TO THEIR DOCTORS VISITS IN THIS VEHICLE.

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V736000 (STEERING). THE CONTACT CALLED TWO DIFFERENT DEALERS AND WAS UNABLE TO RECEIVE AN APPOINTMENT TO SCHEDULE THE RECALL REPAIR. THE DEALERS DID NOT INDICATE WHEN THE REPAIR WOULD BE SCHEDULED AND NO INFORMATION ON PART AVAILABILITY. THE CONTACT CALLED THE MANUFACTURER SEVERAL TIMES AND WAS UNABLE TO RECEIVE A REASONABLE DATE TO BE REFERRED TO A DEALER TO SCHEDULE THE RECALL REPAIR. THE CONTACT WAS WAITING ON THE MANUFACTURER TO PROVIDE A REMEDY TO THE DEALER TO RECEIVE A RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,500.

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 75 MPH, THE VEHICLE'S SKID LIGHT ILLUMINATED AND THE VEHICLE STALLED WITHOUT WARNING IMMEDIATELY AFTERWARDS. THE VEHICLE WAS TOWED TO A DEALER TO BE REPAIRED, BUT THE DEALER COULD NOT FIND ANY FAILURES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 102,000.

TL* THE CONTACT OWNED A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THERE WAS A COMPLETE LOSS OF STEERING CONTROL CAUSING THE VEHICLE TO VEER OFF THE ROAD. AS A RESULT, THE CONTACT CRASHED THE PASSENGER'S SIDE OF THE VEHICLE INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED SEVERE NECK, CHEST, AND RIGHT ARM INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE SALVAGE FACILITY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000. ...UPDATED 03-10-16 *BF *TR

HEADLIGHT WAS INTERMITTENTLY GOING ON AND OFF. WOULD WORK FOR THE FIRST SEVERAL MINUTES AFTER TURNING IT ON FOR THE FIRST TIME IN A DAY, BUT SEEMED TO GO OUT AFTER IT WAS WARMED UP. WENT TO CHANGE THE BULB AND DISCOVERED THAT THE PLUG THAT THE HEADLIGHT BULB PLUGGED IN TO WAS PARTIALLY MELTED AND BROWN, AS IF IT HAD OVERHEATED OR CAUGHT ON FIRE BRIEFLY. DEALERSHIP REPLACED THE HEADLIGHT ASSEMBLY UNDER WARRANTY. NOTES FROM DEALERSHIP BELOW: COMPLAINT C/S PASS HEADLIGHT IS OUT AND THE OUTLET IS BURT CHECK AND ADVISE CAUSE FOUND INTERNAL CONNECTOR TO BULB BURNT/MELTED. HAS ORIGINAL HEADLIGHT BULB. INSPECTED FOR BROKEN WIRES- FOUND NONE CORRECTION JCO HEADLIGHT ASSY, UNDER WARRANTY

TL* THE CONTACT OWNED A 2014 KIA SOUL. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING AND CAUSED THE VEHICLE TO CRASH. THERE WERE NO INJURIES SUSTAINED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 31,000.

ENTER INTO A RETAIL INSTALLMENT SALE CONTRACT ON DECEMBER 2ND 2015.ON DECEMBER 18 TH MY WIFE RECEIVED A CALL FROM CARSON TOYOTA WHO STATED MERRY CHRISTMAS,I HAVE GOOD NEWS FOR YOU,CAN YOU COME IN WE CAN LOWER YOUR PAYMENTS, I TOLD HIM WE ARE OKAY WITH OUR PAYMENTS,ALSO I ADVISE HIM THAT MY HUSBAND IS AT THE DOCTOR. HE STATED TELL MY HUSBAND HE CAN GET A LOWER PAYMENT .I TOLD HIM ARE YOU SURE YOU HAVE THE RIGHT PERSON, HE STATED WE DO NOT PLAY. SO ME AND MY HUSBAND SWING BY ON MONDAY. WHEN WE ARRIVED THERE MY HUSBAND WAS TOLD THAT THEY NEEDED A THOUSAND DOLLARS MORE DOWN PAYMENT. I ADVISE THEM THAT IT HAS BEING TWENTY DAYS SINCE WE SIGN THE CONTRACT .FIRST THEY DID NOT WANT US TO LEAVE WITH THE VEHICLE. SO WE TOLD CAN WE TAKE OUT PERSONAL EFFECTS FROM THE CAR ,THEY CAME BACK AND TOLD MY HUSBAND THAT THEY HAVE THE RIGHT TO TAKE BACK THE CAR CAUSE MY HUSBAND CREDIT SCORE AND HE MUST GIVE ANOTHER THOUSAND DOLLARS ,THEY TOLD MY HUSBAND TAKE THE CAR AND SEE IF HE CAN BRING IN AT LEASE 250$ I ADVICE THEM I WILL SEE LEGAL ADVICE. THEY STATED THEY HAVE MANY ATTORNEYS I KNEW SOMETHING WAS NOT RIGHT MY HUSBAND LOOKED SO STRESS OUT HE WORK AND RETURN LATE AT NIGHT I KEPT THINKING.I CAME HOME CAME ON THE COMPUTER DID A LITTLE INVESTIGATION . I DISCOVER THAT THIS VEHICLE HAVE A DEFECT AND THIS DEALER KNEW AND THE DEFECT WAS NOT REMEDIED,INSTEAD THEY CONTINUED TOTAKE ADVANTAGE OF US AND STILL HAVE NOT DISCLOSE THE TRUTH OF THIS UNSAFE VEHICLE. THANKS IN ADVANCE REGARDING THIS ISSUETHE FAULT

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE REAR MIDDLE SEAT BELT FAILED TO TIGHTEN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 15 MPH, THE VEHICLE STARTED PULLING TO THE LEFT AS THE DRIVER SIDE TIRE MADE AN ABNORMAL NOISE. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS INOPERABLE. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND DID NOT FILE A POLICE REPORT. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V123000 (VEHICLE SPEED CONTROL) AND 14V332000 (STEERING). THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.

SOUL+ HAS ROTTEN EGG/EXHAUST SMELL COMING INTO THE CABIN AS VEHICLE IS DRIVEN. CANNOT BE DRIVEN WITH WINDOWS ALL THE WAY UP. DOESN'T MATTER IF AC/HEAT IS ON OR OFF. PERIODICALLY, SMELL COMES AND GOES AS IT IS DRIVEN. DOES NOT MATTER IF IT IS SURFACE STREETS OR HIGHWAY DRIVING...ALTHOUGH IT IS MORE PREVALENT AT 70+MPH. IRRITATES MY ASTHMA...LUNGS HURT AFTER DRIVING FOR A FEW MINUTES AND COUGHING PERSISTS ACCOMPANIED BY A HEADACHE. VEHICLE IS DRIVEN TO AND FROM WORK UNDER NORMAL CONDITIONS. IT WAS TAKEN IN TO BE SERVICED AND THE TECH TOLD ME TO USE ONLY TOP TIER FUELS. I HAVE USED THEM EXCLUSIVELY FOR SEVERAL WEEKS AND THE PROBLEM PERSISTS...SEEMS EVEN WORSE. APPEARS TO BE A LEAK IN THE EXHAUST SYSTEM BEFORE THE CATALYTIC CONVERTER AND/OR A BLOCKED CAT. I'M AFRAID TO DRIVE IT WITH THE WINDOWS DOWN. I TRIED TO DRIVE IT THREE HOURS AWAY TO VISIT FAMILY A MONTH AGO AND HAD TO KEEP THE WINDOWS DOWN OR MY DAUGHTER WOULD COMPLAIN OF THE SMELL. SINCE THIS HAS STARTED, THERE IS ALSO A MUSTY/DAMP SMELL WHEN THE CAR IS FIRST STARTED. VEHICLE IS GOING BACK IN TOMORROW MORNING. VEHICLE HAS APP. 7500 MILES ON IT...SO RELATIVELY NEW.

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 60 MPH, THE SUNROOF EXPLODED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE GLASS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.

THE VEHICLE HIT A TREE AT AN UNKNOWN RATE OF SPEED. THE SEAT BELTS FUNCTIONED, AND THE AIR BAGS WERE DEPLOYED. THE VEHICLE CAUGHT FIRE IMMEDIATELY OR SHORTLY THEREAFTER. TWO BYSTANDERS COULD NOT OPEN THE DOORS BECAUSE THE DOOR LOCKS WERE STILL ENGAGED. THEY HAD TO BREAK THE GLASS, MANUALLY UNLOCK THE DOORS, THEN OPEN THEM - THE DOORS FUNCTIONED NORMALLY AFTER UNLOCKED. IT IS MY UNDERSTANDING THAT THE DOOR LOCKS WERE SUPPOSED TO DISENGAGE WHEN THE AIRBAGS DEPLOYED - THEY DID NOT.

TAKING A DAY TRIP TO THE CRAYOLA FACTORY, WE WERE 10 MILES FROM OUR DESTINATION WHEN WE FIRST SMELLED SMOKE THEN SAW IT COMING IN THROUGH THE VENTS AND FROM THE FRONT PASSENGER CORNER OF THE VEHICLE. I FIRST CHECKED THE GAUGES TO SEE IF IT WAS OVER HEATED, NOTHING. POPPED THE HOOD AND THAT'S WHEN WE REALIZED IT WAS ON FIRE. WE RACED TO GET THE 2 SMALL KIDS OUT OF THE VEHICLE AS THE FLAMES WERE STARTING TO OVER TAKE THE FRONT HOOD. WE WERE ABLE TO SECURE THE KIDS AND GET FAR ENOUGH AWAY FROM THE VEHICLE BUT 3 MINUTES LATER THE CAR WAS GUTTED. NOTHING BUT METAL LEFT ON THE INSIDE. WE HAD NO WARNING THAT SOMETHING WAS WRONG WHILE DRIVING THE CAR, NO ENGINE LIGHT, NO OVERHEATING - JUST SMELLED AND THEN SAW SMOKE. WE WERE LUCKY WE HAD A PLACE TO PULL OFF ON A BUSY HIGHWAY. I WAS TOLD BY THE POLICE OFFICER THAT I'M LUCKY THAT I TURNED OFF THE CAR AND OPENED THE DOORS BEFORE THE LOCKS MALFUNCTIONED AS HE HAS SEEN IN OTHER KIA CARS. MY HOPE IS THAT KIA CAN FIND THE SOURCE OF THE FIRE AND DO A RECALL BEFORE ANYONE ELSE IS FACED WITH THIS NIGHTMARE. I REPORTED IT TO KIA VIA SOCIAL MEDIA, BUT THEY SEEMED MORE CONCERNED ON HOW TO TAKE MY PICTURES OFF RATHER THAN FIX THE ISSUE. *TR UPDATED 11/02/2017*CN

2014 KIA SOUL. CONSUMER WRITES IN REGARDS TO ACCELERATOR PEDAL RECALL ISSUES. *SMD THE CONSUMER STATED DRIVING ON ROUGH ROADS THE VEHICLE WOULD BOUNCE AND ROCK. THE CONSUMER STATED WHILE THE VEHICLE WAS ON THE LIFT, SHE NOTICED A RUSTED AREA WITH A RUSTED BOLT HOLDING TWO PIECES COMPONENTS TOGETHER. *JB

HIT A STOPPED UPS DELIVERY VAN ON A MAJOR ROAD AS HE WAS MAKING A DELIVERY. I SWERVED TO THE LEFT AND HIT THE LEFT REAR CORNER OF HIS VEHICLE WITH THE RIGHT FRONT OF MY KIA SOUL. THE VEHICLE BECAME SLIGHTLY AIRBORNE AND TURNED MORE THAN 90 DEGREES, ALMOST FACING THE ONCOMING TRAFFIC. MY HEAD WENT THROUGH THE WINDSHIELD CAUSING SEVERE LACERATIONS TO MY FOREHEAD AND RIGHT SIDE OF MY FACE INDICATING THAT THE AIRBAG DID NOT DEPLOY IN TIME TO PREVENT SUBSTANTIAL INJURY. ALTHOUGH THE AIRBAG DID DEPLOY AT SOME POINT, THERE WERE NO VISIBLE INDICATIONS OR PAIN THAT THE AIRBAG DID IN FACT MAKE CONTACT WITH ANY PART OF MY FACE. *TR

MY 2014 KIA SOUL WHICH I LEASED FOR 39 MONTHS IN JULY 2014, JUST HAD A RECALL FOR A FAULTY GAS PEDAL THAT MAY FRACTURE UNDER EXCESSIVE PRESSURE. ITS GREAT THAT I AM GETTING THE PROBLEM FIXED FOR FREE BUT I AM VERY DISAPPOINTED IN KIA AND THE MAIN REASON I CHOSE KIA WAS BECAUSE THEY ARE ONE OF THE SAFEST CARS OUT THERE. I HAVE A FOUR YEAR OLD DAUGHTER AND I CHOSE KIA BECAUSE OF HER AND WANTED HER TO BE SAFE WHILE WE WERE DRIVING. TO LEARN THAT SINCE THE DAY I LEASED MY CAR WHICH IS ALMOST A YEAR AGO, I WAS DRIVING MY DAUGHTER AROUND IN A CAR THAT COULD HAVE POTENTIAL CAUSED HER INJURY OR WORSE IS VERY DUE TO MY GAS PEDAL BREAKING IS ALARMING TO ME, MY DAUGHTER IS THE MOST IMPORTANT AND PRECIOUS THING TO ME IN MY WHOLE LIFE. I DO NOT FEEL THAT FIXING THE GAS PEDAL FOR FREE IS ENOUGH AND THAT SOMETHING MUST BE DONE TO MAKE UP FOR ALL THE TIMES I WAS DRIVING MY DAUGHTER IN A VEHICLE THAT I THOUGHT WAS VERY SAFE WHEN IT WAS NOT. I WOULD LIKE PERMISSION TO GET OUT OF MY LEASE SO THAT I HAVE THE FREEDOM TO GET ANOTHER VEHICLE THAT IS SAFE FOR MY DAUGHTER. ANYONE WITH KIDS SHOULD KNOW EXACTLY HOW I FEEL AND WILL SYMPATHIZE WITH MY SITUATION. *TR

TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE STEERING WHEEL FRACTURED. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WITH CAUTION. THE VEHICLE WAS TOWED TO THE DEALER, WHO REPLACED THE STEERING WHEEL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,808.

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT AFTER CLOSING THE DRIVER DOOR, THE REAR HATCHBACK WINDOW SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.

WHILE DRIVING HOME AT APPROXIMATELY 30 MPH IN MY 7 MONTH OLD KIA SOUL, I STARTED TO SMELL SMOKE. ALL OF SUDDEN BLACK SMOKE STARTED POURING OUT OF MY AIR VENTS. I WENT TO PULL THE VEHICLE OVER AND THE IT COMPLETELY LOCKED UP. I THEN WENT TO OPEN THE DRIVERS SIDE DOOR AND FLAMES WERE SHOOTING INTO THE CAR. I HAD TO JUMP OVER THE CONSOLE TO GET OUT ON THE PASSENGER SIDE. MY DISABLED DAUGHTER WAS IN THE BACK SEAT AND I HAD A HARD TIME GETTING HER OUT BECAUSE THE AUTOMATIC LOCKS KEPT ENGAGING. I DID GET HER OUT AND BY THEN THE ENTIRE FRONT OF THE VEHICLE WAS ON FIRE. A PASSERBY STOPPED TO HELP US AND WE DROVE A SAFE DISTANCE FROM THE VEHICLE. AS I CALLED 911 TO REPORT THE ACCIDENT, I COULD HEAR MY WINDOWS BLOWING OUT. IT TOOK THE FIRE DEPT. 15 MINUTES TO GET THERE AND BY THEN THE CAR WAS COMPLETELY ON FIRE. THERE WAS NOTHING LEFT OF IT BUT THE FRAME. I HAVE WRITTEN AND CALLED KIA TO LET THEM KNOW OF THIS INCIDENT. I ALSO SENT PICTURES OF THE CAR AND A VIDEO OF IT BURNING. THEY ARE SUPPOSEDLY CHECKING INTO IT, BUT THIS HAPPENED ON FEB. 6, 2015 AND I HAVE STILL NOT HEARD FROM THEM. *TR

BATTERY DIED, DEFECTIVE, REPLACED WITH A NEW AFTERMARKET BATTERY. *TR

THIS WAS A RENTAL CAR, THE ACCIDENT OCCURRED RESULTING FROM DRIVER ERROR IN A DARK RURAL AREA, SHARP S CURVE AND RAN OFF THE ROAD INTO A GUARDRAIL AND OVER A SLIGHT DITCH, THEN INTO A FENCE. DRIVER WAS TAKEN TO THE HOSPITAL BY AMBULANCE, THE FRONT SEAT PASSENGER HIT HEAD ON WINDSHIELD, CRACKED WINDSHIELD, AND NO AIRBAG DEPLOYMENT FOR EITHER OF THE FRONT SEAT PASSENGERS. AIR BAG LIGHT WAS ON AS NOTED IN POLICE REPORT. CHECKED FOR ANY OPEN RECALLS FOR THIS VIN, HOWEVER, 2012 KIA SOUL HAD RECALLS FOR FAULTY AIRBAGS. INTERESTING. *TR

TL*THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE VEHICLE WOULD HESITATE TO ACCELERATE AND WOULD NOT IMMEDIATELY RESPOND WHEN PRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,200.

AT ZERO OR NEAR ZERO MPH SOMETIMES THE CAR WILL NOT ACCELERATE AS IT NORMALLY DOES. THIS CAUSES ME CONCERN THAT I WILL MISJUDGE HOW MUCH TIME I HAVE WHEN PULLING OUT IN FRONT OF ON-COMING TRAFFIC. THIS BEGAN HAPPENING SOON AFTER PURCHASING THE CAR IN FEB. 2014. IT HAS CONTINUED THRU TODAY, JAN 26TH, 2015. I ASKED THE DEALER ABOUT IT AND THEY SAID IT MAY BE DUE TO MY DRIVING IN "ECO" MODE. THEY SAID I SHOULD ONLY USE "ECO" MODE ON THE FREEWAY. I BEGAN USING THE "REGULAR MODE" RIGHT AWAY , AROUND TOWN. I USED "ECO" MODE WHEN DRIVING FROM PHOENIX, AZ TO SAN DIEGO, CALIF. THIS WEEKEND. IT DOESN'T MATTER WHICH MODE I AM IN OR WHAT ROAD, I'M ON ; IT STILL DOES IT OCCASIONALLY. I CANNOT TELL WHEN IT WILL HAPPEN. IT CAN HAPPEN AT A STOP LIGHT OR SIGN, OR WHEN ENTERING A HIGHWAY. I FEEL THAT IT IS A VERY "UNSAFE" CONDITION AND THAT KIA SHOULD BE MADE TO CREATE A FIX. I TRADED IN A 2010 SOUL FOR THIS CAR AND AM THINKING I WAS A LOT SAFER WITH THE OLD ONE!! *TR

I PARKED MY CAR AT THE TOP OF MY FRIEND'S VERY STEEP DRIVEWAY. I NEVER PARK DOWN IT BECAUSE WITH THE ELECTRONIC ACCELERATOR, I ALMOST GOT STUCK ONCE NOT BEING ABLE TO GIVE THE VEHICLE A SUFFICIENT AMOUNT OF GAS TO ACCELERATE UP THE STEEP GRADE. I NORMALLY PARK OFF THE ROAD AT THE TOP, BUT DECIDED TO PARK FACING OUT FROM THE DRIVEWAY. EVEN AT THE TOP, THERE IS A GRADE, BUT IT IS NOT RIDICULOUS. I PARKED IN 1ST GEAR (MANUAL) AND PUT THE E-BRAKE ON. MY FRIEND AND I WERE IN HER WALK-OUT BASEMENT FOR ABOUT 10 MINUTES WHEN WE HEARD WHAT SOUNDED LIKE A DOOR SLAMMING SHUT. WE WENT TO THE DOOR AND SAW MY CAR HAD ROLLED DOWN THE 200' DRIVEWAY AND IN TO HER DECK. THE BASEMENT DOOR IS UNDER THE DECK. THE CAR WAS HOLDING THE DECK UP AND THE DECK WAS KEEPING THE CAR FROM CONTINUING OVER A RETAINING WALL AND DOWN A 30' DROP. WE CALLED 911 BECAUSE OF THE STRUCTURAL DAMAGE, THE CAR AND DECK STILL MAKING NOISE, NOT KNOWING HOW LONG IT WOULD HOLD, AS WELL AS US BEING TRAPPED IN THE BASEMENT UNTIL IT WAS SECURED. ONCE THE FIRE DEPARTMENT HAD THE WHEELS CHOCKED THEY OPENED THE DRIVER SIDE DOOR TO MAKE SURE THE E-BRAKE WAS ON. THEY VERIFIED THAT IT WAS, IN FACT, ENGAGED. THIS WAS ALL PUT IN THE POLICE REPORT. THERE IS OVER $7K DAMAGE TO THE CAR AND $4K TO THE DECK. KIA INSPECTED TODAY AND DIDN'T FIND ANY DEFICIENCY IN THE E-BRAKE. I HAD THE SINKING SUSPICION THAT NOTHING WOULD BE FOUND. IT MAY HAVE BEEN A MIXTURE OF EVENTS THAT CAUSED THE FAILURE, BUT IT STILL HAPPENED AND WAS STILL A MECHANICAL I

DRIVER'S SIDE AXLE NUT LOOSE ON 2014 KIA SOUL. *TR

RECEIVED A RECALL NOTICE FOR THE RACK N PINION PLUG ON MY 2014 KIA SOUL. TOOK IT TO THE NEARIEST DEALER AS REQUESTED. WEEKS LATER I WAS DRIVING GETTING READY TO MAKE A LEFT TURN AND I WAS UNABLE TO TURN THE STEERING WENT OUT LOST CONTROL OF THE CAR AND CRASHED. TOOK THE CAR TO THE DEARLER WHERE I PURCHASED. FILED A CASE WITH KIA COMPLAINING THE DEALER DID NOT REPAIR MY CAR PROPERLY. THREE MONTHS LATER MY CAR IS STILL AT THE SHOP TRYING TO FIX A TIE ROD END. AS I RESEARCHED THIS RECALL AND SEE ALL THE DAMAGED THAT WAS CAUSED TO MY CAR STEMS FROM THE FRONT END, RACK N PINON TIRE ROD ENDS, BEARING, ETC. I HAVE BEEN ASKING FOR THE DEALER TO CHECK TO SEE IF THE RECALL PART WAS INDEED REPLACE AND KNOWONE SEEM TO BE ABLE TO TELL ME. HOW CAN I FIND OUT IF THE DEALER I TOOK MY CAR TO INDEED REPLACE AND REPAIRED THE RECALL PART PROPERLY? *TR

I WAS APPROACHING A TRAFFIC LIGHT AND THE LIGHT WAS GREEN AND TRAFFIC IN FRONT OF ME WAS MOVING. I MUST HAVE TAKE MY EYES OFF THE CAR IN FRONT OF ME AND THE GREEN LIGHT FOR JUST A FEW SECONDS AND WHEN I LOOKED AHEAD THE CAR IN FRONT OF ME HAD STOPPED AT THE TURNING LIGHT AND I RAN INTO THE BACK OF IT. NEVER EVEN HAD A CHANCE TO HIT THE BRAKES. MY CAR HAD A LOT OF DAMAGE TO THE FRONT HALF BUT THE AIRBAG NEVER DEPLOYED. *TR

DRIVING SOUL DOWN HIGHWAY WHEN ANOTHER CAR CAME ACROSS THE HIGHWAY- THREE LANES, FROM A PRIVATE DRIVE IN FRONT OF ME TO ACCESS TURNING LANE. I HIT HIS REAR DRIVER SIDE WITH MY FRONT LEFT DRIVERS SIDE. AIR BAGS DID NOT DEPLOY. CAR WAS TOTALED. *TR

I HAVE RECEIVED A SAFETY RECALL NOTICE ON MY KIA ON JULY 25, 2014. I HAVE TRIED UNSUCCESSFULLY TO HAVE IT FIXED FOR THE LAST THREE MONTHS. NEITHER KIA AND THE DEALERSHIP HAVE NOT FIXED THE PROBLEM AND I KEEP GETTING EXCUSE AFTER EXCUSE. *TR

SHORTLY AFTER BUYING MY NEW 2014 KIA SOUL IN MARCH 2014, I NOTICED THAT ACCELERATION DELAYED USUALLY FROM A STOP LIGHT, STOP SIGN OR STOP/GO TRAFFIC AND WOULD NEED TO PUMP GAS FOR CAR TO MOVE THEN IT WILL TAKE OFF QUICK AND ALMOST BECOME OUT OF CONTROL, ALSO FEELS AS THOUGH LOSE POWER STEERING AND PROPER BRAKING. DEALER SERVICE COULD NOT FIND ANY ERROR CODES ON SCAN SO NO FIX. AFTER 2ND ATTEMPT TO LOOK AT PROBLEM I WAS TOLD BY SERVICE MANAGER THAT IF I WAS DRIVING IN ECO MODE THAT COULD BE THE ISSUE. IF KIA KNOWS THIS WHY EVEN OFFER THAT MODE? I ALSO HAVE A PROBLEM WITH THE PASSENGER FRONT SEAT BELT THAT ONLY ALLOWS SLIGHT MOVEMENT BEFORE IT LOCKS TIGHT AND DOES NOT RETRACT WITHOUT UNLATCHING COMPLETELY. UPON INSPECTING OTHER CARS ON LOT WITH SERVICE MANAGER WE FOUND THE OPTIMA, SOUL, SPORTAGE ALL DO THE SAME THING ON PASSENGER FRONT ONLY ALLOWING EXTENDING THE SEATBELT/OR MOVEMENT ABOUT HALFWAY FORWARD BEFORE IT LOCKS AND WILL NOT RETRACT. THE GAS MILEAGE LISTED ON WINDOW TAG WAS OVER-INFLATED AT 27 MPG IT SEEMS TO AVERAGE CLOSER TO 23-24 MPG. FINALLY I WAS IN AN ACCIDENT WHICH I REAR-ENDED SOMEONE AT STOPLIGHT AND WHILE I FELT THERE SHOULD HAVE BEEN PLENTY OF TIME TO STOP THE BRAKES DID NOT FEEL AS THOUGH THEY WORKED AT ALL, THE CAR JUST KEPT GOING, THE WEATHER WAS DRY. IT WAS SUGGESTED BY A BRAKE & TIRE SPECIALIST TO GO TO DEALER FOR FULL INSPECTION, BUT I HESITATE TO RETURN TO KIA DO TO ALL MY OTHER ISSUES THAT CAN'T BE FIGURED OUT BECAUSE THE DIAGNOSTICS CAN NEVER FIND A

TL- THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE HESITATED CONSTANTLY WHEN SHIFTING GEARS AND WAS SLOW TO PICK UP SPEED. THE VEHICLE WAS TAKEN TO A DEALER, WHO RECOMMENDED REPLACING THE TIMING BELT BUT DID NOT PROVIDE A SPECIFIC DIAGNOSIS TO REMEDY THE FAILURE. THE CONTACT NOTIFIED THE DEALER OF THE SAFETY CONCERN WITH THE VEHICLE SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100. THE VIN WAS NOT AVAILABLE. DYD

WHEN ACCELERATING FROM FULL STOP OR ROLLING STOP, VEHICLE HESITATES AND LOSES POWER WHEN SHIFTING FROM 2ND TO 3RD GEAR. *TR

THE REAR WINDSHIELD DID NOT SEEM PROPERLY SECURED OR GLUED. THERE IS NO SECURED CORNERS. OCTOBER 5, 2014 I UNLOADED MY GROCERIES WHEN I SHUT THE HATCH BACK THE REAR GLASS SHATTERED. I HAVE SPOKEN TO OTHERS WITH THE SAME CAR AND A FEW HAVE EXPERIENCED THE SAME ISSUE. THE DEALER STATES THAT THEY DO NOT COVER THE REPLACEMENT. *TR

WE WERE DRIVING 75 MPH. ON I-75 OUTSIDE DALTON GEORGIA IN LOTS OF TRAFFIC (THE OUTER LANE) AT WHICH TIME THE VEHICLE LOST ALL POWER AND SHUT DOWN. WE GRADUALLY COASTED TO THE SIDE OF THE ROAD AVOIDING NEAR CRASHES AND STOPPED COMPLETELY. WE TRIED RESTARTING THE VEHICLE AND IT WOULD NOT START. AFTER ABOUT 10 MINUTES THE VEHICLE RESTARTED BUT HAD NO POWER TO DRIVE. WE WERE TOWED TO A DEALERSHIP IN DALTON GEORGIA AND THE SERVICE PEOPLE LOOKED AT THE VEHICLE ON 8/18/2014 & SAID THEY COULD FIND NOTHING WRONG. WE PROCEEDED ON TOWARDS OUR DESTINATION. ON 8/16/2014 (THE SAME DAY THEY FOUND NOTHING) WE HAD TRAVELED APPROXIMATELY 161 MILES FURTHER SOUTH ON I-75 (OUTSIDE MACON GEORGIA) WHEN THE CAR DID THE SAME THING. IT SHUT DOWN DRIVING 75 MPH IN MAJOR TRAFFIC. OUR VEHICLE DID THE SAME THING AS IT DID ON 8/16/2014, LOSS OF ALL POWER. WE WERE THEN TOWED TO MACON GEORGIA KIA DEALERSHIP. ON 8/17/2014 THEY INFORMED US THEY WERE REPLACING A "PRESSURE PUMP" AND SHOULD RECEIVE IT 8/18/2014. THE DEALERSHIP INSTALLED THE PRESSURE PUMP AND HAD THE TECHNICIAN DRIVE IT FOR APPROXIMATELY 30 MILES AND IT SHUT DOWN ON HIM. AT THIS POINT THEY WERE UNSURE OF WHAT TO DO AND DID MULTIPLE TEST ON THE VEHICLE. WE WERE ADVISED TO LEAVE THE VEHICLE THERE AND THEY WOULD GET IT BACK TO US. WE RETURNED TO OHIO IN A RENTAL VEHICLE ON 8/22/2014. OUR CAR WAS TRANSPORTED BACK TO OHIO 9/3/2014 BY THE KIA COMPANY WITH NO FURTHER FINDINGS. WHEN THE DEALERSHIP CONTACTED ME TO LET ME KNOW MY VEHICLE WAS BEING RETURNED

WE HAD BEEN DRIVING FOR ABOUT 20 MINUTES. WE PULLED OFF HIGHWAY TO LOOK AT A TOURIST ATTRACTION. NO INDICATION WHATSOEVER THAT ANYTHING WAS WRONG WITH THE CAR. PARKED, TURNED CAR OFF. GOT OUT. GLANCED BACK AT THE CAR AND SMOKE WAS POURING OUT FROM UNDER THE HOOD. SOON THERE WERE FLAMES DRIPPING FROM UNDERNEATH FRONT END (LOOKED LIKE MELTING PLASTIC). CALLED FIRE DEPARTMENT. WITHIN 1 MINUTE FLAMES WERE JUMPING UP ON INTERIOR (DASH AREA) AND EXTERIOR (UNDER HOOD). GOT FIRE EXTINGUISHER FROM NEARBY BUSINESS, BUT WITH HOOD CLOSED, DID NOT HELP. WITHIN 4 MINUTES ENTIRE FRONT END AND FRONT INTERIOR WERE ENGULFED IN ENORMOUS FLAMES. MANY POPPING NOISES (EXPLOSIONS). FIRE DEPARTMENT ARRIVED AFTER ABOUT 5 MINUTES AND EXTINGUISHED THE FIRE. ENTIRE FRONT END OF CAR MELTED TO THE GROUND. I SHOULD NOTE THAT WHILE WE LEFT THE CAR UNLOCKED WHEN WE GOT OUT, THE DOORS LOCKED THEMSELVES DURING THE FIRE, AND THE KEY FOB WAS INOPERABLE (LOCK ELECTRONICS IN THE CAR WERE FRIED). HAD A PERSON OR PET BEEN IN THE CAR, THEY WOULD HAVE BEEN TRAPPED. MY HUSBAND CUT HIS FACE DURING THIS, BUT DID NOT SEEK A DOCTOR. ALL PERSONAL ITEMS IN THE CAR ARE SEVERELY DAMAGED BY SMOKE. *TR

TL* THE CONTACT OWNED A 2014 KIA SOUL. WHILE DRIVING 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN AND RESULTED IN A CRASH. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. FIVE MONTHS LATER, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V332000 (STEERING). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 3,874. MAILED OUT 11/12/14 CONSUMER REQUEST*LJ UPDATED 12/2/14*CN THE CONSUMER STATED HE WAS DRIVING ON A SNOW COVERED ROAD. HE CAME UPON A CURVE AND TOOK HIS FOOT OFF THE ACCELERATOR, BUT HE BEGAN TO SKID SIDEWAYS AND COULDN'T CONTROL THE STEERING TO GET OUT OF THE SKID. THE VEHICLE FLIPPED AND ROLLED OVER A COUPLE OF TIME. THE CONSUMER WAS INJURED. UPDATED 01/08/15

ON 6-29-2014, I WAS ON MY WAY TO CHURCH. THE WEATHER WAS GOOD. IM DRIVING AND ALL OF A SUDDEN MY CAR HITS A GUARDRAIL AND SPUN ACROSS THE STREET AND HIT A UTILITY POLE. NOW I'VE BEEN DRIVING FOR AT LEAST 30 YEARS AND I HAVE NEVER HAD A ACCIDENT ANYTHING. I WAS TAKEN TO THE HOSPITAL BY RESCUE SQUAD, WHERE I SUSTAIN SOME SERIOUS INJURIES, HEAD INJURY, RIGHT EYE WAS CUT BADLY, AND I WAS IN A COMA FOR A WEEK. DURING THIS INCIDENT I HAVE A POLICE REPORT STATING THERE WAS ZERO DRUGS OR ALCOHOL IN MY SYSTEM. I WAS DISCHARGED FROM THE HOSPITAL ON 7-15-2014, WHERE I STILL CAN'T WALK WITHOUT A WALKER OR CANE. I WOULD LIKE FOR THIS CASE TO BE INVESTIGATED TO ITS FULLY CONTENT BECAUSE THERE WAS A RECALL ON 2014 KIA SOUL 7-21-13 TO 1-17-2014 KIA # SC108 STEERING GEAR ASSEMBLY MAY SEPARATE CAUSE A CRASH NHTSA CAMPAIGN # 14332000. *TR

TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V332000 (STEERING); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER STATED THAT THE PART WOULD BE AVAILABLE IN THREE WEEKS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

UNDER NORMAL AND MILD ACCELERATION, THERE IS NOTICEABLE HESITATION AND POWER LOSS WHEN THE AUTOMATIC TRANSMISSION SHIFTS UP; MOST NOTICEABLE WHEN SHIFTING OCCURS FROM 2ND TO 3RD AND 3RD TO 4TH GEARS. *JS

I NOTICED A POP AS I WAS MAKING A LEFT HAND TURN AND THE STEERING WHEEL BECAME REALLY LOOSE. I BEGAN TO MAKE A U TURN A FEW MINUTES LATER AND THE STEERING WHEEL TURNED 360 DEGREES, BUT THE ACTUAL WHEELS DID NOT TURN WITH IT. I WAS STUCK IN THE MIDDLE OF THE STREET BECAUSE I COULD NOT TURN LEFT AND HAD TO REVERSE TO GET THE CAR STRAIGHT AGAIN. .... UPDATED 08/05/14 *BF UPDATED 08/19/2014 *JS

CRUISE CONTROL RANDOMLY CUT OFF. THEN ESC AND ABS LIGHTS COME ON AND DISABLES ANTI-LOCK BRAKES SYSTEM AND STABILITY CONTROL. BEST GUESS FAULTY BRAKE SWITCH. *TR

ANIMAL RAN IN FRONT OF VEHICLE, WE WERE FORCED TO SLAM ON THE BRAKES, CAR DID NOT STOP. HEAD ON COLLISION INTO THE TREE(S). THE CAR STOPPED DEAD CENTER IN THE LARGE TREE I HIT, CAUSING MY BODY (PASSENGER) TO GO BETWEEN THE LAP BELT AND SHOULDER BELT. MY BODY SMACKED THE DASH AND HEAD SLAMMED INTO THE WINDSHIELD. AIRBAGS DID NOT DEPLOY. VEHICLE IS A TOTAL LOSS. UPDATED 07/01/14 *BF..UPDATED 08/12/14 *BF

WE RECENTLY PURCHASED A NEW 2014 KIA SOUL. I NOTICED THAT THE IGNITION SWITCH LOCK CYLINDER IN THE STEERING COLUMN SEEMS VERY LOOSE. WITH THE KEY IN THE CYLINDER IT HAS TOO MUCH PLAY. THE KEY WIGGLES AROUND VERY LOOSELY. BEING CONCERNED THAT IT MAY CAUSE THE IGNITION SWITCH TO TURN OFF WHILE DRIVING, I TOOK IT TO TWO DIFFERENT KIA DEALERS' SERVICE DEPARTMENTS. BOTH TOLD ME IT'S NORMAL;. I'VE BEEN DRIVING SINCE 1969 AND HAVE NEVER SEEN AN IGNITION SWITCH HAVE THAT MUCH PLAY IN IT. I AM CONCERNED THAT THIS CONDITION MAY CAUSE THE CAR TO TURN ITSELF OFF WHILE DRIVING AND CAUSE AN ACCIDENT. PLEASE INVESTIGATE THIS. THANK YOU. *TR

THE FIRST PANEL OF THE PANORAMIC SUNROOF SHATTERED. *JS

WHEN BRAKING, THERE IS FADING PEDAL FEEL WHEREBY BRAKING GRIP IS NOT LINEAR WITH PEDAL PRESSURE. *TR

I HAD AN EMERGENCY AND TRIED AT NIGHT TO UNLOCK ELECTRIC DOORS FOR MY PASSENGERS AND I. UPON ATTEMPTING TO MANAGE THE EMERGENCY AND UNLOCK THE DOOR FOR MY PASSENGERS TO EXIT THE VEHICLE, I WAS GREATLY DELAYED BECAUSE THE "UNLOCK LIGHT IS NON FUNCTIONING" AND CAN'T BE SEEN IN THE DARK. THIS IS A SAFETY PROBLEM & I BELIEVE IT WARRANTS A RECALL BECAUSE THE DEALER REFUSES TO ACKNOWLEDGE IT AS A PROBLEM THAT NEEDS CORRECTING. THANKS GOD THERE WAS NO FIRE! PLEASE ADVISE AND ASSIST, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

STEERING STARTED MAKING A CLUNKING NOISE WHEN TURNED SLIGHTLY LEFT OR RIGHT. DEALER SAYS THE STEERING RACK NEEDS REPLACING. PART WILL NOT BE HERE UNTIL APRIL 30TH (1 MONTH). DEALER WILL NOT RELEASE THE CAR TO ME BECAUSE THEY SAY IT IS NOT SAFE TO DRIVE. KIA WILL NO LONGER TALK TO ME AT ALL ABOUT THIS PROBLEM. THIS IS A BRAND NEW CAR. ONLINE I SEE THAT PAST KIA SOUL'S HAVE HAD A SIMILAR PROBLEM. *JS

I HAVE HAD MY CAR TO THE DEALER 4 TIMES FOR THIS SAME ISSUE WHICH STILL HAS NOT BEEN FIXED. THE ENGINE LIGHT COMES ON WHEN IT WANTS TOO AND THEN THERE IS VERY LITTLE POWER IN 1, 2,AND 3RD GEARS THIS IS A MANUAL TRANS. I ALMOST GOT HIT IN THE SIDE BECAUSE OF PULLING FROM A STOP SIGH AND WENT TO GO AND LOOKED DOWN LIGHT WAS ON AND CAR DID NOT WANT TO MOVE. ITS VERY HARD TO GET A STICK SHIFT CAR TO START OUT IN 4TH GEAR. KIA SAYS THEY WANT ME HAPPY BUT WILL NOT REPLACE THE CAR INSTEAD OFFERING FREE OIL CHANGES AND OTHER ITEMS BUT I WANT A SAFE CAR TO DRIVE NOT OTHER ITEMS. *TR