Page 16 of 17 · complaints 751–800 of 808

2017 Kia Sorento complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Exterior Lighting
Filed Dec 11, 201823,000 milesNY

I ALWAYS USE AUTO HEADLIGHTS MODE TO OPERATE MY CAR. THE HEADLIGHTS COULD GO DARK FROM 2 TO 6 SECONDS AND THEN THEY WILL GO BACK ON AUTOMATICALLY. IT HAS HAPPENED ABOUT 7-10 TIMES IN THE PAST TWO MONTHS WHILE I WAS DRIVING THE VEHICLE. I DO NOT KNOW IF THIS PROBLEM EXIST DURING DAYTIME BECAUSE IT IS BRIGHT OUT THERE. BUT WHEN IT IS DARK AND THE LIGHTS SUDDENLY GO OFF IT BECOMES A SAFETY HAZARD. I CALLED THE MANUFACTURER BUT THE ONLY THING THEY TOLD ME IS TO TAKE MY CAR TO THE DEALER. I DO NOT WANT TO DO THIS BECAUSE I FEEL THAT IT WILL BE SO HARD FOR THE DEALER TO REPLICATE THE PROBLEM AND FIND OUT POSSIBLE SOLUTIONS, SO MY TIME WILL BE TOTALLY WASTED AT THE DEALER.

Steering
Filed Dec 11, 20185,000 milesOH

AT SPEEDS RANGING FROM 25MPH TO 70MPH I MUST CONTINUALLY ADJUST THE STEERING WHEEL TO DRIVE STRAIGHT. THE CAR WILL DRIFT TO EITHER THE LEFT OR RIGHT AND FEELS "STICKY" TO TRY TO BRING BACK TO STRAIGHT. STEERING BECOMES UNSTUCK AND THERE IS AN OVER-CORRECTION AND MUST BE REPEATED IN THE OPPOSITE DIRECTION. IT FEELS LIKE WEAVING GOING DOWN THE ROAD.SNOW OR ICY CONDITIONS EXAGGERATE THE OVER-CORRECTION.THERE IS 14,000 MILES ON VEHICLE BUT HAS BEEN PRESENT SINCE HAVING 5000 MILES. LEASED VEHICLE NEW JULY 2017. SPOKE TO DEALERSHIP SERVICE DEPARTMENT. NO RECALLS OR BULLETINS FOR THIS TYPE OF PROBLEM.VERY CONCERNED STEERING WILL LOCK UP IN A CURVE.

Steering
Filed Dec 10, 201812,000 milesKS

2017 SORENTO LX FWD AUTO - STEERING STICKS WHILE DRIVING ON THE HIGHWAY, WHEN YOU APPLY MORE PRESSURE TO THE STEERING WHEEL IT THEN RELEASES CAUSING DRIVER TO OVER CORRECT. THE ISSUE IS THEN REPEATED OVER AND OVER MAKING IT DIFFICULT TO DRIVE STRAIGHT.

Steering
Filed Dec 9, 20182,000 milesFL

STEERING DRIFTS AND VERY DIFFICULT TO CORRECT HAPPENS IN CITY DRIVING AND HIGHWAY. CONSTANTLY HAVE TO CORRECT STEERING

Electronic Stability Control (esc)
Filed Dec 8, 201864,000 milesTN

I WAS DRIVING MY CAR GOING 50MPH OR 60MPH AND ALL OF A SUDDEN THE CHECK ENGINE LIGHT CAME ON AND THE CAR SLOWED DOWN WHILE I HAD MY FEET ON THE GAS PEDAL ALL THE WAY DOWN TO THE FLOOR CAUSING ME TO HAVE TO PULL OVER IMMEDIATELY WHEN IN TRAFFIC. I CUT THE CAR OFF AND LET IT SIT FOR A COUPLE OF MINS AND WHEN I CUT IT BACK ON IT SOUNDED LIKE THE CAR WAS IDILED TO HIGH. I TRIED TO DRIVER AGAIN ONLY FOR THE CAR TO JERK AND SEEMED LIKE IT WAS DRIVING ITSELF ONLY TO SLOW DOWN AGAIN TO ONLY 10MPH WITH MY FEET ALL THE WAY DOWN ON THE GAS PEDAL.

Exterior Lighting
Filed Nov 28, 2018NJ

THE HEADLIGHTS ARE DANGEROUS! THERE IS A DARK SHADOW LINE DIRECTLY IN THE SIGHT LINE OF THE DRIVER THROUGH THE ENTIRE WINDSHIELD THAT I FIND MYSELF DUCKING DOWN TO TRY AND SEE OUT THE WINDOW BUT THAT DOES NOT HELP. I CANNOT DRIVE THE VEHICLE AT NIGHT IT IS VERY DISTRACTING AND DANGEROUS. IT HAS SEVERELY IMPACTED MY CHILDREN'S LIFESTYLE AS WE CANNOT GO OUT AS THE DARK ROADS IN NEW JERSEY ARE EVEN MORE DANGEROUS WITH THE HEADLIGHTS NOT WORKING PROPERLY.

Power Train
Filed Nov 14, 201856,574 milesMN

OUR 2017 KIA SORENTO V6 WITH MILEAGE OF 54,882, UNDERWENT A MULTI-POINT INSPECTION ON MON., 10/08/2018 AT LUTHER KIA OF BLOOMINGTON AND WAS TECH DRIVEN FOR 2 WKS IN AN EFFORT TO DUPLICATE THE UNINTENDED, UNEXPECTED AND UNCONTROLLED ACCELERATION OF MY VEHICLE. UNFORTUNATELY, THEY WERE UNABLE TO VERIFY THE PROBLEM. THEY WERE APOLOGETIC IN BEING UNABLE TO DUPLICATE THE PROBLEM AND RECOMMEND WE COME BACK IF THE ISSUE RE-OCCURRED. THE SERVICE MANAGER ALSO SUGGESTED WE NOT USE OUR GPS HUM LOCATOR UNIT/OBD READER WHICH CONNECTS INTO THE VEHICLE DIAGNOSTIC PORT. WE AGREED AND DID NOT RECONNECT IT. FIVE WEEKS LATER, THIS AFTERNOON, TUESDAY, NOV 13, 2018 AT 3:30 PM AT THE CORNER OF 36 & WHITE BEAR AVE AT A RED LIGHT, I ONCE AGAIN EXPERIENCED SUDDEN HIGH POWER ACCELERATION. MILEAGE ON THE VEHICLE IS 56,574 MILES. I WAS DRIVING ON HWY 36 E AND EXITED THE WHITE BEAR AVE EXIT. I APPLIED THE BRAKE AT THE RED TRAFFIC SIGNAL . THE VEHICLE WAS AT A STANDSTILL. WHEN THE LIGHT TURNED GREEN, I SLOWLY ACCELERATED AND AS I WAS TURNING RIGHT ONTO WHITE BEAR AVE, I COULD FEEL THE GEARS SHIFTING AND THE VIBRATION CAME UP THROUGH MY FOOT. I SPOKE OUTLOUD, THE CAR IS GOING TO DO IT AGAIN. THEN THE MOTOR TOOK OFF ?A HIGH REVVING -RACING?. I PUT MY FOOT ON THE BRAKE HEAVILY AND THE CAR CONTINUED REVVING UP. I PUT THE VEHICLE IN PARK AND IT DIDN'T CHANGE ANYTHING. IT CONTINUED AN UNCONTROLLED HIGH POWER ACCELERATION. I TURNED THE IGNITION OFF AS IT IS THE ONLY THING THAT ? STOPS IT! I RESTARTED THE CAR AND

Service Brakes
Filed Oct 31, 201833,000 milesTN

I WAS DRIVING MY 2017 KIA SORENTO ABOUT 30MPH EARLY TODAY GOING ABOUT 30MPH WHEN ALL OF A SUDDEN I HEARD A LOUD CLUNK FROM THE REAR END AND THE ENGINE, ALL LIGHTING, ELECTRICAL, POWER STEERING AND BRAKES JUST SHUT OFF. I WAS ABLE TO COAST TO A STOP PUT THE CAR IN PARK. I THEN RESTARTED IT AND IT WAS FINE. THE DEALER COULD FIND NOTHING WRONG WITH IT. THIS IS VERY DANGEROUS. WHAT HAPPENS IF I AM GOING 70 MPH AND THE CAR SHUTS DOWN LIKE THIS. SINCE THE DEALER COULD NOT DUPLICATE THE EVENT THERE IS NO SOLUTION.

Exterior Lighting
Filed Oct 16, 2018KY

WHILE DRIVING AT NIGHT WITH HEADLIGHTS IN AUTO POSITION, LIGHTS WILL RANDOMLY TURN OFF FOR SECONDS BEFORE TURNING BACK ON. WHEN THIS HAPPENS, YOU CAN SEE THE CHANGE ON THE DASHBOARD ALMOST LIKE IT WAS MANUALLY BEING TURNED OFF, BUT IT WAS NOT BEING TOUCHED. THIS HAS HAPPENED 4 TIMES IN ONE MONTH. SO FAR THE DEALER HAS NOT BEEN ABLE TO REPLICATE THIS ISSUE. IT IS AT THE DEALER NOW FOR THE SECOND TIME.

Unknown or Other
Filed Oct 12, 201861,000 milesWA

I WAS DRIVING DOWN THE HIGHWAY, SUNNY DAY TODAY. I HAD MY 6 MONTH OLD BABY IN HIS CAR SEAT, WHEN I HEARD A HUGE EXPLOSION. AT FIRST I DIDN'T KNOW WHAT HAPPENED. I LOOKED UP AND THE SUNROOF HAD EXPLODED. IT SOUNDED LIKE WHEN GLASS IS PUT INTO A FIRE THEN EXPLODES. MY SON WAS COVERED IN TINY PIECES OF GLASS. I LOOKED ONLINE AND DISCOVERED THIS HAS HAPPEN TO AROUND 150 OTHER DRIVERS SINCE 2012, BUT KIA HAS ISSUED NO RECALL OR WARNED ITS DRIVERS. THE EXPLOSION ALONE WAS ENOUGH TO CAUSE AN ACCIDENT, AND MY SON COULD HAVE BEEN SERIOUSLY INJURED. I HOPE KIA WILL TAKE RESPONSIBILITY SO NOTHING LIKE THIS HAPPENS TO ANYONE ELSE.

Electrical System › Integrated Trailer Brake Control
Filed Oct 11, 201868,100 milesFL

TL* THE CONTACT OWNS A 2017 KIA SORENTO WITH A TRAILER IN TOW. THE CONTACT STATED THAT THE BRAKE LIGHT ON THE TRAILER REMAINED ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO KIA FORT WALTON BEACH (LOCATED AT 343 MIRACLE STRIP PARKWAY, FORT WALTON BEACH, FL 32548, (850) 275-2206), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V862000 (TRAILER HITCHES, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 12835928. THE APPROXIMATE FAILURE MILEAGE WAS 68,100.

Engine
Filed Oct 8, 201855,000 milesMN

VEHICLE WAS SLOWED TO A STOP FOR A TRAFFIC SIGNAL. THE VEHICLE THEN LUNGED FORWARD IN UNINTENDED ACCELERATION REQUIRING MAXIMUM BREAK PRESSURE TO STOP THE VEHICLE. THE ENGINE WAS ACCELERATING SO THE VEHICLE WAS SHIFTED INTO PARK AND TURNED OFF. WAITED 30 SECONDS AND RESTARTED THE ENGINE WITH NO FURTHER PROBLEMS.

Electrical System
Filed Sep 27, 201833,000 milesNC

WHILE DRIVING AT NIGHT WITH LIGHTS IN THE "AUTOMATIC" POSITION, THE HEADLIGHTS WILL RANDOMLY SWITCH TO PARKING LIGHTS AS INDICATED ON THE DASHBOARD DISPLAY AND BASED ON WHAT I CAN SEE OUT THE WINDSHIELD. AFTER 5 TO 10 SECONDS THE LIGHTS WILL TURN BACK ON AS INDICATED BY THE DASHBOARD DISPLAY AND WHAT I CAN SEE. THE PROBLEM IS MOST COMMON AT HIGHWAY SPEEDS BUT HAS OCCURRED ON CITY STREETS AS WELL. IT USUALLY OCCURS WITHIN THE FIRST 10 MINUTES OF DRIVING. IF THE HEADLIGHT CONTROL SWITCH IS TURNED MANUALLY TO THE "ON" POSITION, THE LIGHTS WILL FUNCTION CORRECTLY.

Power Train
Filed Sep 18, 20183,532 milesVA

TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, THE ELECTRIC PARKING BRAKE AND AUTONOMOUS FUNCTION WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT SHIFTED THE GEAR INTO NEUTRAL AND THE VEHICLE REGAINED NORMAL FUNCTION. THE CONTACT TOOK THE VEHICLE TO BEYER KIA (1125 WEST BROAD STREET, FALLS CHURCH, VIRGINIA 22046, 703-349-0806) WHERE IT WAS DIAGNOSED THAT THE INHIBITOR SWITCH CAUSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND MENTIONED AN UNKNOWN TECHNICAL SERVICE BULLETIN REGARDING THE INHIBITOR SWITCH. THE CONTACT STATED THAT THE FAILURE OCCURRED TWICE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 3,532. *TT CONSUMER STATED THERE WAS NO GEAR INDICATOR, EPB LIGHT, AEB ICON LIGHT, ORANGE SAFETY TRIANGLE, CHECK AEB SYSTEM, CHECK BSD SYSTEM, AND THE VEHICLE AUTO TRAN WAS SHIFTING CRITICALLY WHEN CONSUMER GOT TO A RED LIGHT, GEAR WAS STUCK IN PARK. UPDATED 11/27/18*JB

Engine
Filed Sep 4, 2018CA

THERE HAS BEEN TWO OCCASIONS IN WHICH THE CAR TURN OFF. LUCKY IT HAS BEEN WHILE THE CAR WAS PARK. ONE OF THE OCCASION WE HAD JUST PULL OVER WHEN SUDDENLY THE CAR TURN OFF. I FIND THAT UNUSUAL SINCE THIS IS A NEW CAR AND IT SHOULD BE HAPPENING. HAS THERE BEEN ANY OTHER COMPLAINTS ABOUT THIS MODEL? I WOULDN'T WANT THIS TO HAPPEN TO ME WHILE DRIVING.

Electronic Stability Control (esc)
Filed Jul 31, 201842,600 milesCA

AFTER USING CRUISE CONTROL FOR APPROX. 4 HOURS, THE COMPUTER IN OUR CAR SUDDENLY SHUT OFF THE CRUISE CONTROL ON ITS OWN AND THE PARKING BREAK LIGHT ILLUMINATED ON OUR DASH PANEL. BRAKE HOWEVER WAS NOT ENGAGED. ANOTHER AMBER COLORED WARNING LIGHT WAS ILLUMINATED BUT I CAN'T RECALL WHAT IT SAID. WE PULLED OVER, TURNED CAR OFF AND WHEN WE STARTED IT BACK UP, THE BRAKE LIGHT WAS NO LONGER ON AND WE WERE ABLE TO RESUME USING CRUISE CONTROL. THERE WAS A PREVIOUS INCIDENT WHERE THE CRUISE CONTROL DEACTIVATED ITSELF WHILE DRIVING BUT NOT SUDDEN STOPS INITIATED IT OR WARNING LIGHTS CAME ON WHEN THIS HAPPENED.

Engine
Filed Jul 31, 201822,830 milesME

I CRANKED MY CAR, PUT IT IN DRIVE, AND STARTED TO PULL OUT OF MY DRIVEWAY WHEN MY CAR SHOOK AND STALLED. ALL OF MY LIGHTS CAME ON. I THEN TRIED TO RESTART MY CAR BUT IT CONTINUED TO CRANK OVER WITHOUT STARTING. I GAVE IT A MINUTE AND TRIED IT AGAIN. THE CAR STARTED, I DROVE AWAY, STOPPED AT THE STOP SIGN, AND THE CAR STALLED AGAIN. I CRANKED THE CAR AGAIN, PUT IT IN REVERSE, IT CHUGGED BACKWARDS, AND THEN STALLED ONCE I GOT BACK INTO MY DRIVEWAY. I LET IT SIT FOR 5 MINUTES, CRANKED IT AGAIN, THEN IT WAS FINE.

Exterior Lighting
Filed Jul 12, 201828,000 milesNY

THE HEADLIGHTS TURN OFF DURING NIGHT-TIME DRIVING WITHOUT WARNING. THE DASHBOARD INDICATOR SHOWS THAT THE HEADLIGHTS ARE OFF. THIS HAS HAPPENED A TOTAL OF 6 TIMES WHEN THE LIGHTS ARE IN THE "AUTOMATIC" POSITION. THIS HAS HAPPENED AT HIGHWAY SPEED ON A COMPLETELY DARK ROAD, AT HIGHWAY SPEED ON A LIT HIGHWAY, IN PARKING LOTS, AND IN THE VILLAGE AT 30 MPH. WE ARE USING MANUAL HEADLIGHT MODE AT NIGHT UNTIL THE PROBLEM IS RESOLVED. THE CAUSE OF THE PROBLEM IS UNKNOWN.

Electrical System
Filed Jun 23, 2018CA

TAKATA RECALL THE REAR PASSENGER DOOR SHOWS AS "OPEN" ON THE DASH SCREEN EVEN WHEN THE VEHICLE IS OFF. THE DOOR IS CLOSED AND SHOWS AS OPEN WHEN DRIVING ELIMINATING IMPERATIVE ON-SCREEN NOTIFICATIONS.

Service BrakesCrash1 injured
Filed Jun 12, 201815,000 milesWI

ON MAY 9, 2018 I WAS DRIVING MY VEHICLE WHEN FOR NO REASON AT ALL THE AEB SYSTEM ALARM SOUNDED AND LOCKED UP ALL 4 WHEELS. THE ROADS WERE WET AND IT WAS RAINING LIGHTLY. I WAS TRAVELING APROX 40MPH AND WAS NOT BRAKING AT THE TIME. WHEN THIS HAPPENED I COULD NOT GET THEM TO RELEASE. I TRIED ACCELERATING WHICH ONLY REVVED THE ENGINE. I ALSO TRIED TAPPING THE BRAKES WHICH DID NOTHING. THIS RESULTED IN SOMEONE REAR ENDING ME. WHEN THE VEHICLE REAR ENDED ME THAT IS WHEN THE BRAKES RELEASED.I HAD THE VEHICLE TOWED TO THE DEALERSHIP WHERE I PURCHASED IT FROM. SINCE THEN THE DEALERSHIP HAS INSPECTED IT PER KIA'S INSTRUCTION AND KIA SENT AN ENGINEER OUT ON JUNE 7TH TO RETRIEVE THE DATE FROM THE EDR. I WAS TOLD BY AN INDIVIDUAL AT THE BODY SHOP FOR THE DEALERSHIP THAT THE EDR SHOWED NO INFORMATION AND THAT THE TECHS HAVE FOUND NOTHING WRONG WITH MY VEHICLE. I HAD BEEN IN COMMUNICATION WITH A MAN NAMED ALEX VILALPANDO FROM KIA USA PRIOR TO THEM SENDING SOMEONE OUT AND HAVE LEFT HIM SEVERAL MESSAGES TRYING TO FIND OUT WHAT IS WRONG WITH MY VEHICLE. I AM ALSO AWARE OF 2 TECHNICAL SERVICE BULLETINS REGARDING THE AEB SYSTEM BUT WAS TOLD BY THE AUTO BODY WORKER THAT THEY SAID THEY DID NOT APPLY TO WHAT HAPPENED. I AM SKEPTICAL TO TAKE THIS VEHICLE BACK FOR FEAR THAT IT WILL HAPPEN AGAIN. THERE IS NO POSSIBLE WAY THAT THE VEHICLES COMPUTER SYSTEM OR EDR SHOWED NOTHING WHEN ITS OBVIOUS SOMETHING HAPPENED. I ALSO REQUESTED A COPY OF THE EDR FINDINGS AND HAVE YET TO RECEIVE ANYTHING.I AM GETTING

Engine
Filed Apr 28, 201810,100 milesOH

WHILE DRIVING 70MPH ON HIGHWAY VEHICLE STARTED TO HAVE KNOCK IN ENGINE I PULLED OFF AT NEXT EXIT AND AS I WAS EXITING VEHICLE LOST POWER AND STOPPED. KNOW WARNING OR INSTRUMENT LIGHTS LIT UP BEFORE OR AFTER ENGINE FAILURE. VEHICLE ONLY HAS 10,100 MILES, LAST OIL CHANGE WAS AT 7,100 WITH RECOMMENDATION FOR OIL CHANGE AT 10,194 MILES. CALLED KIA CUSTOMER SERVICE AND THEY WERE RUDE AND NOT HELPFUL AT ALL.

Unknown or Other
Filed Apr 19, 201816,820 milesGA

WHILE DRIVING(60MPH) ON I10 WEST BOUND IN NEW ORLEANS, LA AT AROUND 7:45PM ON APRIL 18TH, 2018 THE SUNROOF OF MY 2017 KIA SORENTO EXPLODED. IT WAS A CLEAR EVENING AND ONLY A FEW CARS AROUND ME ON THE HIGHWAY. TOOK CAR TO DEALERSHIP AND WAS TOLD BY THE SERVICES PARTS ASSOCIATE "IT WAS ROCK" AS IF HE WAS TRAINED TO AUTOMATICALLY SAY THAT WITHOUT EVEN LOOKING AT THE VEHICLE.

Unknown or Other
Filed Apr 5, 20185,000 milesOH

VEHICLES RANDOMLY DOES NOT WANT ACCELERATE. SEEM MOST OFTEN ON TURNS IN TO ON COMING TRAFFIC BUT NOT ALWAYS. SOME TIME'S IT IT WILL DO IT JUST GOING FORWARD. I HAVE ALMOST BE CREAMED TWICE BECAUSE OF THIS. TOOK IT TO DEALER. THE SAID THEY COULD NOT FIND ANYTHING WRONG. THIS HAS ALSO HAPPEN TO FIANCEE. THIS DANGEROUS AND UNACCEPTABLE.AND SO WHERE DO I GO FROM HERE?

Vehicle Speed ControlCrash
Filed Mar 19, 20184,750 milesNJ

THE VEHICLE DID NOT FUNCTION WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT 60 MPH. THE ENGINE RPM'S DROPPPED FROM 4,000 TO 1,000 AND THE ACCELERATOR AND TRANSMISSION WAS NOT RESPONDING. THE VEHICLE TOOK MULTIPLE ATTEMPTS TO BE OPERATED NORMALLY. THE DEALER COULD NOT REPLICATE THE CONDITION UPON A TEST DRIVE BY THEIR TECNICIAN. THIS FAILURE RECURRED ON SEVERAL OCCASIONS. NOTE: ACCORDING TO THE NHTSA, THIS IS THE EXACT SAME THING THAT HAS HAPPENED AND BEEN REPORTED BY OWNERS OF KIA OPTIMAS. THE DEALER ORDERED A HOSE ASSEMBLY AIR INTAKE PART TO BE INSTALLED UPON ARRIVAL UNDER SA303 PROCEDURE BUT DENIES IT HAS ANYTHING TO DO WITH THE ACCELERATION PROBLEM.

Steering
Filed Mar 19, 201811,432 milesOH

A FEW MONTHS AFTER PURCHASING THE 2017 KIA SORENTO WE BEGAN NOTICING STEERING ISSUES. IT DOESN'T HAPPEN ALL THE TIME BUT APPEARS TO HAPPEN AFTER THE CAR WARMS UP. YOU MUST CONSTANTLY ADJUST THE STEERING TO DRIVE STRAIGHT. THE CAR WILL DRIFT TO THE LEFT AND WHEN YOU TRY TO CORRECT, THE CAR FIGHTS YOU. ALL OF THE SUDDEN, THE STEERING RELEASES AND THEN THE CAR DRIFTS RIGHT AND THE STEERING FIGHTS YOU TRYING TO ADJUST LEFT. IT MAKES IT VERY DIFFICULT TO KEEP THE VEHICLE DRIVING STRAIGHT EVEN ON STRAIGHT, FLAT ROADS. I STATED BELOW THAT IT HAPPENED ON MARCH 6, 2017. THAT WAS THE FIRST DATE THE CAR WAS TAKEN TO THE DEALER FOR SERVICE BUT THE ISSUE HAS BEEN ONGOING SINCE BEFORE THAT DATE.

Exterior Lighting
Filed Feb 26, 201822,000 milesPA

WHILE ON AUTO, HEADLIGHTS TURNED OFF WHEN THEY SHOULD NOT HAVE. TWO TIMES DURING DUSK/TWILIGHT, AND ONCE DURING THE NIGHT WITHIN A THREE WEEK PERIOD. THE TIME IT HAPPENED AT NIGHT, AND THE ONE TIME DURING TWILIGHT WAS ON AN UNLIT RURAL ROAD . THE OCCURRENCE DURING DUSK WAS AT A LIGHTED RURAL INTERSECTION.

Steering
Filed Feb 1, 2018FL

WHILE DRIVING THE CAR ON ANY ROAD (CITY OR HIGHWAY) IT WANTS TO DRIFT TO THE SIDE AND WHEN YOU GO TO CORRECT THE STEERING IT FEELS STICKY, FOR LACK OF BETTER WORDS, AND THERE IS A DELAY IN THE RESPONSE. SO I END UP OVER CORRECTING, AND I'M ALL OVER THE ROAD. THIS CAR IS SO UNSAFE AS IT IS RIGHT NOW. I'VE TAKEN MY CAR INTO THE DEALERSHIP TWICE, CALLED CONSUMER ADVISORS FOR KIA, HAS A TECH GO FOR A TEST DRIVE, AND SPOKE TO THE SERVICE MANAGER. WHILE THEY CAN VERIFY THERE'S AN ISSUE, THEY CAN'T DO ANYTHING TO FIX IT.

Electrical System
Filed Jan 25, 201810,000 milesGA

TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE OPERATED NORMALLY AFTER IT WAS RESTARTED. THE VEHICLE WAS TAKEN TO LOU SOBH KIA (1135 BRUFORD RD, CUMMING, GA 30041), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT INDICATED THAT THE VEHICLE RECENTLY EXPERIENCED THE SAME FAILURE A SECOND TIME WHILE DRIVING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 10,000.

Engine
Filed Jan 15, 201812,000 milesOK

ON FOUR DIFFERENT OCASIONS THIS VEHICLE COMPLETELY DIED EACH TIME WHILE GOING DIFFERENT SPEEDS. ONE OF THESE TIMES I WAS IN HIGH SPEED TRAFFIC ON AN EXPRESSWAY, ALMOST CAUSING A WRECK. THE FIRST TIME IT DIED I WAS ON A ROAD GOING ABOUT 40 MILES PER HOUR, THE SECOND TIME THE CHECK ENGINE LIGHT CAME ON AND IT STARTED MAKING A SURGING SOUND. THE THIRD TIME I WAS IN HIGH SPEED TRAFFIC GOING 65 AND IT COMPLETELY DIED, THE FOURTH TIME I HAD JUST STARTED DRIVING AND WAS GOING ABOUT 15 MPH WHEN IT DIED.

Unknown or Other
Filed Jan 3, 201816,080 milesWA

I'M REPORTING ON A SUNROOF THAT EXPLODED WITHOUT ANY APPARENT REASON. ON DECEMBER 29, 2017, MY WIFE AND I WERE RETURNING HOME FROM A TRIP IN OUR 2017 KIA SORENTO. (MILEAGE AT TIME OF INCIDENT WAS ABOUT 16,080) IT WAS PURCHASED NEW IN DECEMBER 2016. THE TIME WAS AROUND 10 AM, IT WAS RAINING AND ABOUT 37. THE HIGHWAY WAS BARE AND WET AND IN GOOD CONDITION ' NO POTHOLES OR ANYTHING OF THAT NATURE. WE WERE TRAVELING NORTH ON HIGHWAY 95 JUST NORTH OF LEWISTON, ID. THE POSTED SPEED IS 65 MPH AND THAT WAS THE SPEED I WAS TRAVELING. THERE WERE NO CARS WITHIN AT LEAST A HALF MILE IN FRONT OF US. THERE WERE NO CARS IN THE OPPOSITE LANES. THE UPHILL LANE WE WERE TRAVELING IN IS ACROSS FROM THE HILLSIDE WHICH IS ACROSS THE HIGHWAY TO THE WEST. THE HIGHWAY IS FOUR LANES WITH A MEDIAN AND JERSEY BARRIER. TO THE EAST OF THE LANE WE WERE TRAVELING IN, THE TERRAIN IS HILLY BUT NOT STEEP AND DOES NOT HANG ABOVE THE ROAD. (THIS IS TO ESTABLISH THAT THERE WERE NO AREAS WHERE A ROCK COULD RANDOMLY FALL OFF A HILLSIDE, BOUNCE UP AND FALL ONTO THE SUNROOF PANEL.) AT ABOUT 10:05, THERE WAS A TREMENDOUS NOISE AND INSTANTLY THERE WAS AN INITIAL RUSH OF AIR OUT OF THE CAR AFTER WHICH SOME BITS OF GLASS SHARDS CAME DOWN ON US. I COULD HEAR LARGE CHUNKS OF GLASS MOVING ALONG THE ROOF TOP TO THE REAR OF THE VEHICLE AND THE NOISE OF A SUDDENLY OPEN TOP. THE LINER WAS OPEN SO THERE WAS NO PROTECTION FROM THE GLASS OR THE ELEMENTS. I PULLED OVER AS SOON AS I SAFELY COULD TO INSPECT THE DAMAGE. I CLOSED THE L

Unknown or Other
Filed Dec 28, 20171,500 milesME

ASSIST EMERGENCY BRAKING/FORWARD COLLISION SYSTEM DOES NOT WORK TO IDENTIFY, WARN OF POTENTIAL IMPACT, AND DOES NOT APPLY EMERGENCY BRAKING FOR ANOTHER VEHICLE OR PEDESTRIAN AT ANY SPEED AS DESCRIBED IN 2017 KIA SORENTO MANUAL. THE VEHICLE DOES NOT DISPLAY ANY WARNING THAT THE SYSTEM IS NOT IN OPERATION.

Power Train1 injured
Filed Dec 26, 201719,100 milesGA

VEHICLE WAS PARKED, AND RUNNING, ON SLOPED DRIVEWAY. MY WIFE, WHO HAD EXITED THE CAR, RETURNED TO TURN THE CAR OFF. SHE OPENED THE DOOR AND TURNED THE CAR OFF. THE CAR THEN BEGAN ROLLING DOWN THE DRIVEWAY. THE CAR DOOR WAS STILL OPEN AND MY WIFE ENDED UP RUNNING BACKWARDS WITH THE CAR, WHICH WENT INTO A STREET AND HIT A CURB. THE DOOR HIT MY MY WIFE IN THE HEAD CAUSING HER TO FALL. SHE SUSTAINED ROAD RASH ABRASIONS ON HER HIP AND SHOULDER. SHE HAS NO RECOLLECTION OF THE INCIDENT. SHE SPENT A NIGHT IN THE HOSPITAL AND HAD TO UNDERGO A CT SCAN, BRAIN MRI, EEG AND HIP XRAY. ALL THOSE TURNED OUT NEGATIVE. THE DIAGNOSIS FROM THE DOCTOR WAS TRANSIENT GLOBAL AMNESIA.

Vehicle Speed Control
Filed Dec 26, 201721,000 milesTN

AS I WAS MAKING A RIGHT HAND TURN ON TO A BUSY HIGHWAY, MY GAS PEDDLE STOPPED WORKING AND I WAS STUCK IN THE MIDDLE OF THE ROAD WITH ON COMING TRAFFIC. MY CAR WAS TAKEN TO KIA AND HAD A WIRE REPLACED THAT CONNECTED TO THE COMPUTER. A FEW DAYS LATER AS I WAS ON THE INTERSTATE MY CAR WAS TRYING TO DRIVE ITSELF. MY CAR WAS TRYING TO EXCEL FASTER THAN I WANTED IT TO GO. I WAS BEHIND A TRACKER TRAILER AND I WAS SCARED I WAS GOING TO HIT IT. MY CAR IS NOW AT KIA SERVICE. THEY WERE GOING TO REPLACE THE FULL THROTTLE BODY BUT THEN RECEIVED NOTICE TO PUT A HALT ON THAT BECAUSE OF ANOTHER ISSUE. I DO NOT FEEL SAFE PUTTING MY CHILDREN BACK IN THIS VEHICLE.

Exterior Lighting
Filed Nov 27, 201734,000 milesPA

THE HEADLIGHTS HAVE GONE OUT ON TWO SEPARATE OCCASIONS, WHILE OPERATING THE VEHICLE AT NIGHT WITH THE HEADLIGHT CONTROL IN THE AUTO MODE. THE HEADLIGHTS COMPLETELY SHUTDOWN FOR APPROXIMATELY 2 TO 3 SECONDS DURING THIS ISSUE AND AUTOMATICALLY CAME BACK ON. BOTH TIMES THIS OCCURRED AT HIGHWAY SPEEDS WITH NO OTHER LIGHT SOURCE IN THE AREA. THE VEHICLE HAS BEEN CHECKED BY THE LOCAL KIA DEALER. THE ISSUE COULD NOT BE DUPLICATED BY THE SERVICE DEPARTMENT AND NO TROUBLE CODES WERE FOUND. WE HAVE BEEN INSTRUCTED TO ONLY OPERATE THE VEHICLE WITH THE HEADLIGHTS IN THE MANUAL MODE.

Unknown or Other
Filed Nov 8, 201713,600 milesAZ

OUR SUNROOF EXPLODED WHILE DRIVING SOUTH ON US I-5 JUST NORTH OF EVERETT, WA. THE GLASS BLEW UPWARD OUT OF THE CAR & GLASS SHARDS FLEW ON US AND OUR DOG. WE CLOSED THE FABRIC ROOF COVER SO THE GLASS WOULDN'T FALL ON US. KIA TACOMA SAID IT WAS NOT COVERED BY WARRENTEE. THEY REPLACED THE SUNROOF SO WE COULD CONTINUE OUR TRIP TO ARIZONA. THE COST WAS $944 US. WE CONTACTED KIA CANADA WHO HAVE OPENED A CLAIM BUT WE DON'T KNOW IF WE WILL BE REIMBURSED. THIS PROBLEM HAS EXISTED FOR SEVERAL YEARS. I HOPE PEOPLE WILL REPORT IT TO YOU SO THAT YOU CAN INSIST ON A BETTER QUALITY FOR SAFE SUNROOFS.

Unknown or Other
Filed Nov 3, 201718,000 milesCA

MY VIN IS COMING UP AS INVALID WHEN I SEARCH FOR RECALLS. [XXX] IS WHAT IS ON MY REGISTRATION AND ON THE DASH. ATTACHED IS A PICTURE OF THE DASH VIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Unknown or Other
Filed Oct 30, 20174,000 milesVA

DIFFICULTY ACCELERATING IN CONGESTED STOP-AND-GO TRAFFIC AND/OR WHEN PULLING OUT FROM A STOP SIGN OR TRAFFIC LIGHT. IT'S AS IF THE CAR DOES NOT GET ANY GAS, AND THEN IT LUNGES FORWARD. WE WERE ON A FOUR-WEEK CROSS-COUNTRY TRIP AND FELT VERY UNSAFE. FOUR DEALERSHIPS HAVE NOT BEEN ABLE TO DUPLICATE THE PROBLEM OR DIAGNOSE OR REPAIR IT.

Seat Belts1 injured
Filed Oct 24, 20171,500 milesNV

LR SEAT BELT BAYONET FAILED TO RETURN TO FLAT, WHEN PASSENGER ENTERED CAR, DURING TURNING AND TWISTING GETTING IN, HEAD STRUCK BAYONET CAUSING CONCUSSION.

Unknown or Other
Filed Oct 19, 20175,000 milesOH

THE AC LEAKS ONTO THE FLOOR AFTER AN HOUR OF HIGHWAY DRIVING. I WOULD NOT NOTICE IF I DID NOT HAVE RUBBER FLOORMATS.

EngineCrash
Filed Oct 17, 20176,000 milesOH

THIS KIA SORENTO MAKES A VERY HIGH OVER-REVVING NOISE WHILE DRIVING UP THE STREET. THE KIA OFTEN SEEMS TO TRY TO FIND THE GEAR IT NEEDS TO BE IN WHILE DRIVING AND MAKES A LOUD ENGINE NOISE WHEN GOING UP HILL OR DRIVING MORE THAN 20 MPH. THIS KIA ALSO MAKES A INTERNAL CLICKING NOISE WHEN MAKING RIGHT TURNS, WHICH IS OFTEN WORSE WHEN TURNING ON AN INCLINE. THE ENGINE HAS A LOUD RATTLE NOISE WHEN STARTED AND THE CAR IS OFTEN HARD TO START, MEANING WHEN I TURN THE IGNITION KEY, THE CAR MAY START 50 PERCENT OF THE TIME ON THE FIRST START.

Structure › BodyFire
Filed Oct 12, 201780,000 milesAL

TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE THE VEHICLE WAS PARKED OUTSIDE OF AN AUTO BODY SHOP OVER THE WEEKEND, THE CENTER CONSOLE CAUGHT ON FIRE. THE CONTACT STATED THAT THE MELTED CENTER CONSOLE AND BURNT DRIVER SIDE SEAT WERE DISCOVERED BY AN AUTO BODY TECHNICIAN. A POLICE REPORT AND A FIRE REPORT WERE NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT INSPECTED BY AN INDEPENDENT MECHANIC OR DEALER TO DETERMINE THE CAUSE OF THE FIRE. THE CONTACT WAS UNAWARE IF THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE INSURANCE COMPANY WAS TO CONTACT THE MANUFACTURER FOR AN INSPECTION. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. *LN CONSUMER STATED WIRING FAILURES WITH WINDOW, TRUNK AND CONSOLE. UPDATED 8/22/18*JB THE CONSUMER STATED THE VEHICLE WAS DEEMED A TOTAL LOSS. *JS

Exterior Lighting
Filed Aug 16, 201710,000 milesVA

THE HEADLIGHTS DO NOT SHINE FAR ENOUGH FOR SAFE STOPPING IN AN EMERGENCY. DEER RAN ON TO ROAD AND ALMOST HIT IT.

Unknown or Other
Filed Jul 25, 201716,000 milesNY

SIDE LANE WARNING SYSTEM DETECTS A VEHICLE WHEN THERE IS NO VEHICLE THERE. APPLE CARPLAY SYSTEM CAUSES AN EXTREME ECHO ON REMOTE PHONE, THEREFORE HANDS FREE CAR PHONE IS NOT POSSIBLE. IT IS DANGEROUS TO HAVE TO DISCONNECT THE PHONE FROM THE USB CORD AND CALL PEOPLE MANUALLY.

EngineFire
Filed Jul 5, 2017650 milesMA

AFTER 650 MILES: MERGING ONTO A HIGHWAY: ENGINE RATTLED. ENGINE DIED. WE COASTED TO THE SHOULDER. WE STOPPED. I PUT THE VEHICLE IN PARK. SMOKE WAS COMING FROM UNDER THE HOOD. LOOKING UNDERNEATH, WE SAW THE CAR WAS ON FIRE. INITIALLY THE FIRE WAS UNDER THE ENGINE. WE GOT AWAY FROM THE CAR AND CALLED 911. THE FIRE DEPARTMENT CAME AND PUT IT OUT. BY THIS POINT IT BURNED THE FRONT 2/3 OF THE CAR. THE CAR GOT TOWED TO AN AUTOMOTIVE TOWING PLACE.

Vehicle Speed Control
Filed Jun 27, 20171,500 milesCA

CRUSE CONTROL SET AT 70 AND WHILE DESCENDING WILL DROP TO 3500RPM AND THEN SUDDENTLY DROP 5000RPM. TOOK TO THE DEALER AND THEY COULD NOT FIND A CAUSE OR PROBLEM

Electrical System
Filed May 23, 2017IL

THE COLLISION WARNING AND AUTONOMOUS EMERGENCY BRAKING SYSTEMS ON THIS VEHICLE ARE TOTALLY INOPERATIVE AND HAVE BEEN SINCE VEHICLE DELIVERY. VEHICLE NOW HAS ABOUT 1800 MILES ON IT. IT HAS BEEN TO TWO DEALERS FOR REPAIR AND BOTH SAY THEIR TESTS DO NOT INDICATE ANY FAILURE

Seat Belts
Filed Mar 28, 201734 milesAR

WHEN YOUR IN THE PASSER SEAT AND THE SEATBELT NOT HOOK UP IT DOESN'T ALARM TO LET YOU KNOW YOUR SEATBELT NOT FASTEN. ALL THERE OTHER VEHICLES DO.

Air Bags
Filed Feb 16, 2017TN

MY PASSENGER SIDE AIR BAG WILL NOT BECOME ACTIVE IF I USE MY AIR CUSHION.I NEED TO BE ABLE TO ACTIVATE THE AIR BAG.KIA TELLS ME TO BAD .I NEED TO USE A CUSHION FOR MEDICAL REASONS.I WANT THE AIR BAG TO BE ACTIVE .I PAID FOR THIS FEATURE.KIA SAID I CAN'T USE A CUSHION. I FEEL THE AIR BAG SHOULD BE ACTIVE ALL OF THE TIME REGARDLESS PLEASE REQUIRE THEM TO PUT SWITCH ON THIS FEATURE TO ACTIVATE THE AIR BAG?

Engine
Filed Feb 1, 201711,700 milesGA

TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING 52 MPH, THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, WHILE THE VEHICLE WAS PARKED, THE ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT STATED THAT THE RPMS MALFUNCTIONED WITHOUT WARNING. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,700.

Service Brakes
Filed Feb 1, 201710,220 milesGA

15-DEC-2016: TRAVELING APPROX. 50 MPH DURING HEAVY TRAFFIC IN MARIETTA, GA, THE VEHICLE HAD A COMPLETE LOSS OF POWER THEREFORE PREVENTING THE OPERATOR OF SAID MOTOR VEHICLE TO HAVE COMPLETE LOSS OF CONTROL OF THE VEHICLE, (MYSELF) THUS, ILLUSTRATING A SERIOUS SAFETY DEFECT. THIS ISSUE COULD HAVE RESULTED IN SERIOUS INJURY, THE LOSS OF LIFE OF MYSELF OR OTHER MOTORIST, AND OR A CATASTROPHIC EVENT TO PROPERTY AND INFRASTRUCTURE. THE ENGINE LIGHT DID COME ON DURING THIS INCIDENT AND EVER SINCE I HAVE BEEN EXTREMELY FEARFUL TO OPERATE MY VEHICLE EVER SINCE. 2. 22-DEC-2016: ENGINE LIGHT, RPMS ACCELERATE, WHILE VEHICLE IS IN PARK/ DRIVE. I WAS PARKED AND THE RPMS ACCELERATED FOR NO REASON. I HAVE VIDEO FOOTAGE OF THIS INCIDENT. 3. 05-JAN-2017: ENGINE LIGHT, RPMS ACCELERATE, WHILE VEHICLE IS IN PARK/ DRIVE. VEHICLE WANTED TO ACCELERATE WHILE PARKED. VEHICLE JERKED WHEN SHIFTING INTO PARK OR DRIVE. VEHICLE ACCELERATED WITHOUT APPLYING ANY THROTTLE. ACCELERATED VERY FAST HAD TO HOLD BRAKES WITH SIGNIFICANT FORCE TO PREVENT FROM ACCELERATING. I HAVE VIDEO FOOTAGE OF THIS INCIDENT. 4. 16-JAN-2017: ENGINE LIGHT, RPMS ACCELERATE, WHILE VEHICLE IS IN PARK/ DRIVE. VEHICLE SEEMS TO SKIP A GEAR WHEN STOPPED AND TRYING TO ACCELERATE. 5. FRONT OF VEHICLE SHOOK AND HAS PROBLEMS ACCELERATING COMING FROM A COMPLETE STOP OR UP A HILL. FEELS LIKE IT MISSES A TRANSMISSION GEAR WHEN TRYING TO ACCELERATE. 0-10 MPH OK BUT 10-35 YOU HAVE TO PRESS ACCELERATOR SIGNIFICANTLY, THEN OVER SPEEDS. 3 DIFFERENT K

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2017 Kia Sorento → · Every Sorento year → · How the figures are calculated →