Page 15 of 17 · complaints 701–750 of 808

2017 Kia Sorento complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →

Exterior Lighting
Filed Oct 14, 201936,200 milesOH

WHEN THE HEADLIGHTS ARE IN THE AUTO SETTING, THEY WILL RANDOMLY TURN OFF WHILE DRIVING. I MOST OFTEN NOTICE THIS AT NIGHT, BUT I CAN SEE IT HAPPENS AT TIMES DURING THE DAY IF THE LIGHTS ARE ON BECAUSE I NOTICE THE DASHBOARD INDICATORS CHANGE. THIS SOMETIMES OCCURS AFTER USING THE TURN SIGNAL, BUT THAT'S NOT ALWAYS THE PRECURSOR. IT HAPPENS WHEN GOING 65 MPH ON A HIGHWAY, GOING 45 MPH ON EXIT RAMPS, ON 25 MPH ON LOCAL STREETS. I REPORTED THE ISSUE TO KIA CUSTOMER SERVICE, AND THEY SAID I HAD TO TAKE TO A DEALER. I TOOK IT TO A DEALER IN OCTOBER 2018. THE TECHNICIAN DROVE IT 50 MILES ROUND TRIP TO AND FROM HIS HOME, BUT COULD NOT REPRODUCE THE ISSUE. THE ISSUE CONTINUED INTERMITTENTLY AND I TOOK IT TO A DIFFERENT DEALER IN SEPTEMBER 2019. THEY DIAGNOSED THE PROBLEM AS A BAD ELECTRONIC CONTROL UNIT AND ORDERED THE PART. I RETURNED TO THE DEALER ON OCTOBER 12, 2019, TO HAVE THE PART INSTALLED. WHILE DRIVING LATER THAT NIGHT, THE HEADLIGHTS TURNED OFF WHILE I WAS GOING 65 MPH ON INTERSTATE 270. I TRIED TO QUICKLY JIGGLE THE LEVER, AND THEN THE LIGHTS TURNED BACK ON. MANY OTHERS HAVE REPORTED THIS SAME ISSUE. IT'S OBVIOUSLY DANGEROUS, AND KIA SHOULD FIGURE OUT THE PROBLEM AND ISSUE A RECALL.

Exterior Lighting
Filed Sep 25, 201963,000 milesTX

DISCREPANCIES: 1. [HIGH DANGER TO SAFETY THAT COULD RESULT IN VEHICLE DAMAGE, PERSONAL INJURY, OR LOSS OF LIFE] HEADLIGHTS SHUT OFF RANDOMLY WHILE VEHICLE IS DRIVING OR STATIONARY AND CAN NOT BE RECOVERED VIA MANUALLY SWITCHING THROUGH "AUTO: ON: OFF"; LIGHTS MAY RECOVER RANDOMLY WHILE LEFT IN "AUTO" POSITION; HIGH BEAMS STILL WORK WHILE THIS HAPPENS (THIS HAS HAPPENED ON MULTIPLE OCCASIONS) 2. EXTERIOR LIGHTING HAS TURNED ON RANDOMLY IN THE MIDDLE OF THE NIGHT ON 2 OCCASIONS, KILLING THE BATTERY BY MORNING.

Exterior Lighting
Filed Sep 23, 201923,000 milesTX

WHILE DRIVING, THE VEHICLE'S HEADLIGHTS TURN OFF WITHOUT WARNING. THIS HAS HAPPENED ON HIGHWAYS AND ON SURFACE STREETS. IN ALL CASES THE LIGHT CONTROL SWITCH WAS ON "AUTO." AT LEAST TWICE, THE LIGHTS WENT OFF AFTER USING THE TURN SIGNAL TO INDICATE A LANE CHANGE. AT LEAST ONCE, THE DASHBOARD DISPLAY CAME UP AFTER SEVERAL SECONDS, AS IF THE DRIVER WAS MANUALLY CHANGING THE LIGHTS FROM AUTO TO ON OR OFF, BUT THE DRIVER WAS NOT TOUCHING THE CONTROLS. IN ALL CASES THE HEADLIGHTS CAME BACK ON AFTER SEVERAL SECONDS. LIGHT INDICATORS HAVE COME ON DURING DAYLIGHT HOURS AS WELL, MAKING IT APPEAR THE ISSUE HAPPENS DURING DAY AND NIGHT. WHEN RETURNING TO THE VEHICLE AFTER IT WAS DRIVEN, THEN PARKED FOR AN HOUR OR MORE, WE HAVE ALSO FOUND THE HEADLIGHTS AND TAILLIGHTS ALL ON. THE LIGHTS WOULD NOT GO OFF WITHOUT MANUALLY TURNING THEM OFF AND THEN BACK TO AUTO. THE LIGHTS HAVE ALSO ALL COME ON IN THAT SAME MANNER, WHEN THE CAR WAS PARKED AND SOMEONE LEANED UP AGAINST IT.

Unknown or Other
Filed Sep 12, 201993,000 milesNC

MY HIGH BEAMS DON'T WANT TO TURN ON AND WHEN THEY DO THE ONLY WAY TO GET THEM OFF IS TO TURN MY LIGHTS ALL THE WAY OFF AND BACK ON. IF YOU PULL THE BAR TOWARDS YOU TO BRIEFLY LOOK AT SOMETHING, THE HIGH BEAMS WILL NOT COME ON. ALSO MY CAR IS IN THE SHOP, IT KEEPS KICKING BACK WHEN I GO TO STOP. THEY SAY NOTHING IS WRONG WITH MY HIGH BEAMS OR MY BRAKES, THEY SAY EVERYTHING IS FINE.

Exterior Lighting
Filed Sep 5, 201931,000 milesTX

WHILE DRIVING DOWN THE ROAD AT NIGHT AND THE HEADLIGHTS SET TO AUTO, THEY WILL RANDOMLY TURN OFF ON THEIR OWN. I HAVE ALMOST BEEN IN A HEAD ON COLLISION BECAUSE OF THIS. TURNING THE LIGHT CONTROL MANUALLY TO EITHER OFF OR MANUAL ON AND THEN BACK TO AUTO GETS THEM BACK ON. HOW CAN SUCH A SAFETY ISSUE NOT BE ADDRESSED? I SEE POSTS ABOUT THIS ALL OVER THE INTERENT - ESPECIALLY FOR THE 2017 MODEL. THE DEALERSHIP WANTS TO CHARGE ME $500 TO REPLACE THE WIRING! THE VEHICLE HAS UNDER 35K MILES. PLEASE APPROACH KIA AND HAVE THEM ISSUE A RECALL FOR THIS ISSUE. PEOPLE WHO LIVE IN RURAL AREAS WITHOUT LIT ROADS CAN BE SERIOUS INJURED - ESPECIALLY IF ITS THE FIRST TIME IT OCCURS AND THEY ARE NOT PREPARED TO FIDDLE WITH THE LIGHT CONTROL TO GET IT OPERATING AGAIN. DATE PROVIDED IN THE FORM REPRESENTS THE MOST RECENT OCCURRENCE OF THE ISSUE - NOT THE ONLY.

Air BagsCrash2 injured
Filed Aug 12, 201965,000 milesKS

I WAS STOPPED AT A RED LIGHT ON A CITY STREET AND STRUCK HEAD ON BY ANOTHER VEHICLE. THE DAMAGE IS SHOWN BELOW IN THE UPLOADED IMAGE. MY AIRBAGS DID NOT DEPLOY.

Engine
Filed Aug 3, 201919,000 milesNY

CAR STALLS FOR NO APPARENT REASON WHILE DRIVING. THE DEALER CAN'T FIND ANYTHING WRONG BECAUSE IT'S NOT SHOWING ANY CODES. FIRST TIME CAR WAS TOWED TO DEALERSHIP. SECOND TIME THE CAR STARTED BACK UP SO I DROVE IT TO THE DEALER. THIS CAN CAUSE A MAJOR ACCIDENT.

Engine
Filed Jul 31, 201965,660 milesTX

BOUGHT THE CAR IN 2018 MARCH I HAVE A 2017 SORENTO. HAVE DONE REGULAR 5000 OIL CHANGES. KIA SAID IT WAS SLUDGE IN ENGINE, HOWEVER THERE ARE METAL SHAVING INSIDE THE THE OIL AND SLUDGE CAUSED BY CRANK SHAFT. AS OF NOW NO RECALL. OUT OF WARRANTY BY 5000 MILES. CURRENT SITUATION WAITING FOR "GOOD FAITH" HELP APPEAL. WAS DENIED STATING NOT MAINTAINING OIL CHANGES. GOT PROOF PROVIDED TO SERVICE DEPT AND WAITING FOR DECISION. THIS COULD HAVE GONE REAL WRONG. NO ENGINE WARNING LIGHT NO OIL LIGHTS EVER CAME ON. THANKFUL I WAS NOT DRIVING ON HIGHWAY( WITH BABY )AND ENGINE COULD HAVE SHUT DOWN. I HEARD KNOCKING AND TOOK IT DIRECTLY TO KIA.THEY KIA SERVICE DEPT ADVISED NOT TO DRIVE SO I LEFT IT THERE. I HAVE A RENTAL AND ITS BEEN A WEEK TODAY. STILL WAITING FOR ANSWER. THE WHOLE REASON BUYING THIS KIA WAS FOR A RELIABLE CAR FOR MY FAMILY. IT IS 2 YRS OLD NO REASON ENGINE FAILURE. MY PROBLEMS ARE SIMILIAR TO OTHER REPORTS I HAVE READ SO THERE IS A MAJOR ISSUE WITH KIA MOTORS.

Unknown or OtherFire
Filed Jul 29, 201943,000 milesPA

JULY 20, 2019: CAR FIRE: DRIVING BACK FROM NEW JERSEY SHORE (65 MPH), 11:00 AM, 96 DEGREES, SORENTO ENGINE MADE A NOISE, AND I COULD SMELL SMOKE AND SAW WARNING LIGHTS CAME ON. I GRABBED MY DAUGHTERS AND EXITED THE VEHICLE WATCHING THE ENTIRE SUV, AND ALL THE CONTENTS FROM OUR TRIP GO UP IN FLAMES IN LESS THAN 12 MINUTES. VERY TRAUMATIC FOR THE GIRLS AND ME.

Electrical System
Filed Jul 23, 201946,000 milesTX

HEAD LIGHTS TURN OFF WHILE DRIVING DOWN THE ROAD

EngineFire
Filed Jul 16, 201956,000 milesMO

WE DROVE HOME FROM A WEEKEND OUT OF TOWN. THE TRIP TOOK 5 HOURS. WHEN WE ARRIVED HOME I LET THE DOGS OUT OF THE CAR, GRABBED TWO SUIT CASES AND BROUGHT THEM INTO THE HOUSE. WHEN I WENT OUTSIDE TO FINISH UNPACKING THE CAR (5 MINUTES LATER) THE CAR WAS COMPLETELY ENGULFED IN FLAMES AT THIS POINT I HAD MY WIFE CALL 911 AND TRIED TO GET THINGS OUT OF MY CAR THIS WAS IMPOSSIBLE. WE LOST THE KIA AND ANOTHER CAR IT WAS PARKED NEXT TO AS WELL AS SIGNIFICANT DAMAGE TO OUR HOME. THE CAR WAS PARKED IN THE DRIVEWAY AND WAS TURNED OFF 5 MINUTES PRIOR TO DISCOVERING THE FIRE. WITHIN 15 MINUTES BOTH CARS AND MY GARAGE WERE IN FLAMES.

Seats1 injured
Filed Jul 9, 20192,500 milesNC

THE FRONT SEAT HEAD RESTS PUSH THE HEAD WAY TOO FAR FORWARD AND ACTUALLY HURT MY NECK/SHOULDERS WHEN DRIVING. MANUAL SAYS SOME MODELS HAVE FORE-AFT ADJUSTABLE HEADREST. UNFORTUNATELY MINE DO NOT, AS I FOUND OUT WELL AFTER I PURCHASED THE SUV. DID SEE SAME ITEM IN ONLINE DISCUSSIONS. MY FIX AS SUGGESTED IN ONLINE FORUM, WAS TO TURN THE HEADREST AROUND BACKWARDS. AT LEAST THAT PREVENTED FROM THE EXTREME HEAD FORWARD POSITION, BUT ALSO HAD TO STRAP AN ADDITIONAL CUSHION SO THAT IT WAS NOT TOO FAR BACK, AS WHEN YOU TURN BACKWARDS IT GOES EXTREMELY FAR BACK. THIS IS A KNOWN ONLINE ISSUE AND KIA SHOULD SUPPLY A PROPER ADJUSTABLE HEADREST AS THIS WOULD BE A SAFETY ISSUE IN AN ACCIDENT.

EngineFire
Filed Jul 9, 201929,000 milesNJ

WHILE EXITING A HIGHWAY, HEARD A NOISE. STEERING BECAME DIFFICULT. ENGINE STALLED, ALL WARNING LIGHTS LIT UP. SMOKE SEEN IN REARVIEW MIRRORS. CAME TO A STOP AND DISCOVERED A FIRE UNDER THE ENGINE. CAR WAS ENGULFED WITHIN 7 MINUTES. TOTAL LOSS, NOTHING LEFT.

Unknown or Other
Filed Jul 8, 2019KY

MICHELIN PREMIER TIRES HAVE BEEN SHREDDING ON EACH TIRE, AT EVERY TREAD. TIRES ALSO MAKE HUMMING NOISE AND YOU CAN FEEL A ROUGHNESS IN THE RIDE. TIRES HAVE BEEN DOING THIS SINCE CAR PURCHASE. DEALER CONTACTED MICHELIN BUT THEY SAID NO RECALL AND ONLY OFFERED PRORATED DISCOUNT ON NEW TIRE PURCHASE.

Engine
Filed Jun 27, 201953,178 milesMS

CHECK ENGINE LIGHT STARTED FLASHING AND ENGINE SPEED BECAME RESTRICTED. TOOK TO KIA DEALERSHIP AND SAID KIA AGREED TO REPLACE ENGINE UNDER WARRANTY. 2 MONTHS LATER IVE GOTTEN NO INFO FROM KIA AS TO WHEN TO EXPECT A NEW ENGINE. IT WAS 3 WEEKS THEN 6 WEEKS MAY BE AS LONG S 4 MONTHS

Electrical System
Filed Jun 26, 201967,000 milesVA

ENGINE IS SEVERELY SLUGGED AND THERE WAS NO WARNING EVER. FOUND OUT AFTER AN OIL CHANGED AT 67K AT JIFFY LUBE WHEN I TOOK IT TO THE OURISMAN KIA DEALER IN CHANTILLY, VA. THERE IS NO WARNING THAT ANY OF THIS SITUATION WAS STARTING TO HAPPEN EVEN AFTER A PREVIOUS OIL CHANGE AT KIA DEALER AT 58K MILES. THE DEALERSHIP DENIED MY CLAIM WITH THE 100K MILE WARRANTY BECAUSE I DON'T HAVE PROOF THAT I DID ALL 9 OIL CHANGES. THEY PROCEEDED TO TELL ME THAT I NEED A NEW ENGINE BUT THAT THEY ARE ON BACKORDER NATIONWIDE AND WHO KNOWS WHAT DATE TBD THAT WILL BECOME AVAILABLE. THE REPAIR SHOP I TOOK IT TO PIEDOMONT IN HAYMARKET, VA SAYS THEY THINK IT IS SOMETHING LIKE A YEAR BEFORE IT MIGHT BE AVAILABLE. SO IN THE MEAN TIME NO LOANER WAS EVER OFFERED TO ME AND NO I HAVE A UNUSABLE VEHICLE THAT I HAVE SUBMITTED A CLAIM FOR WITH GEICO. I DO NOT HAVE FUNDING FOR A NEW ENGINE AND THE FACT THAT THE KIA MOTOR COMPANY HAS NO ENGINE TO EVEN SUPPLY TO ME IS COMPLETELY UNACCEPTABLE PRACTICE FOR A BUSINESS. ALSO 1 YEAR AGO MY BATTERY JUST DIED ACCORDING TO THE KIA DEALER DUE TO A PARASITIC DRAIN. THAT SEEMS SUSPICIOUS TO ME SINCE THE VEHICLE WAS ONLY A YEAR OLD AND HAD TO BE REPLACED WITH ONE I BOUGHT AT WALMART. ALSO, THE FUSE FOR THE DRIVER SEAT CONTINUOUSLY BLOWS.

Unknown or Other
Filed Jun 22, 201920,000 milesCA

THE DOOR WOULD NOT CLOSE. THE LOCK WAS TRIGGERED SOMEHOW ONLY THE BACK PASSENGER DOOR. I COULD NOT UNLOCK OR CLOSE THE DOOR. IT HAS HAPPENED AT LEAST 3 TIMES. MY SON WAS SITTING IN THE BACK SEAT AND THE DOOR WOULD NOT CLOSE AFTER HE GOT IN.

Engine
Filed Jun 14, 201910,000 milesMA

HAD RECALL FOR PI1802 KNOCK SENSOR UPDATE. 2 WEEKS LATER WENT TO GET UP TO SPEED ON HIGHWAY AND WENT INTO LIMP MODE. TOLD ENGINE NEEDED TO BE REPLACED. WAIT A MONTH AND PICK UP CAR. TURNS OUT ONLY WIRING HARNESS WAS REPLACED. ANOTHER FEW WEEKS AND I GO TO GET ON ANOTHER HIGHWAY IN FAST LANE AND IT HAPPENS AGAIN - LIMP MODE. TOLD ENGINE NOT REPLACED, NOW IT WILL BE AND WITHOUT THE CAR AGAIN AND ENGINE BACK ORDERED. DO NOT QUALIFY FOR LEMON LAW - 2 YEARS AND UNDER 11,000 MILES. HOW DOES SHUTTING DOWN THE ENGINE TO SAVE THE ENGINE BE OF HIGHER CONCERN THAN THE PASSENGERS IN THE VEHICLE???? NOT HAPPY AND NOT MUCH I CAN DO SINCE LEASE. IF AND WHEN I GET IT BACK ITS BEING TRADED - I REFUSE TO SIT IN IT AGAIN.

Unknown or Other
Filed May 7, 201928,300 milesNY

MY CAR STALLED IN THE MIDDLE OF THE ROAD. EVERYTHING HAPPENED SO FAST, ONE SECOND THE CAR BROKE DOWN, NEXT SECOND CARS BEHIND ME ARE SLAMMING THE BRAKES AND SCREAMING AT ME. GOING TO TAKE MY CAR IN FOR MAINTENANCE LESS THEN ONE MONTH OF PURCHASING IT.

Engine
Filed Apr 28, 201945,000 milesCA

WHEN DRIVING VEHICLE FOR MORE THAN 30 MINUTES, ENGINE BEGINS TO OVERHEAT. VEHICLE IS FINE WHILE DRIVING BUT WHEN WAITING AT STOP SIGN OR RED LIGHT ENGINE BEGINS TO OVERHEAT RAPIDLY. ALSO, WHEN DRIVING UPHILL SAME ENGINE HEATING PROBLEM OCCURS. AFTER ENGINE STARTS OVER HEATING FROM ISSUES MENTIONED ABOVE PROBLEMS WORSEN, AFTER WARDS ISSUES EXTEND TO ENGINE OVER HEATING WHILE DRIVING IN CONSTANT SPEED OR C CRUISING AT SAME SPEED

Engine
Filed Apr 24, 201932,000 milesAZ

RECEIVED A NOTICE FOR AN UPDATE TOOK THE VEHICLE IN FOR SERVICE BECAUSE WE WERE GOING TO CALIFORNIA FOR X-MAS AND WANTED TO MAKE SURE THAT MY CAR WAS IN GOOD WORKING ORDER. WHILE DRIVING THE VEHICLE IT WENT INTO LIMP MODE AND THE ENGINE WAS MAKING A KNOCKING NOISE THE VEHICLE STOPPED ALL TOGETHER ON THE INTERSTATE 10 GOING WEST BOUND. PLACED A CALL TO KIA AND ARRANGED FOR A TOW INTO THE NEAREST KIA DEALERSHIP FOR A LOANER SO WE COULD CONTINUE OUR TRIP. THIS HAPPENED ON DECEMBER 28, 2018 AND TO THIS DATE I STILL DO NOT HAVE MY CAR. IN THE BEGINNING THEY WERE WAITING FOR PART NUMBERS. THE PART NUMBERS WERE ISSUED ON 3/19/19 BUT THERE IS NOT AN ESTIMATED DELIVERY DATE.

Steering
Filed Apr 23, 201930,000 milesNC

THIS PROBLEM IS INTERMITTENT. IT USUALLY HAPPENS ON STRAIGHTAWAYS. I NOTICE IT USUALLY ON ROADS NOT IN THE CITY. IT IS AS IF THE STEERING LOCKS UP AND YOU HAVE TO FORCE IT WITH BOTH HANDS TO GET IT TO UNLOCK. THE PATTERN CANNOT BE REPEATED. I TOOK THIS PROBLEM TO THE DEALERSHIP ONCE AND THE MECHANIC SAID HE "TWEAKED" IT. HOWEVER, IT STARTED HAPPENING AGAIN. THE DEALERSHIP SAID THAT THEY HAVEN'T HAD ANY COMPLAINTS. THIS HAS HAPPEND ON MULTIPLE DATES AND I DON'T HAVE THEM LISTED BUT HAD TO PUT A DATE TO LOG THIS PROBLEM.

Engine
Filed Mar 28, 201954,262 milesOH

SHOWING 137 MILES TO NEXT SERVICE AND I SMELT OIL BURNING SO I HAD MY HUSBAND CHECK THE OIL AND IT HAD 0 YES 0 OIL ON THE DIPSTICK I HAD CALLED THE DEALERSHIP EARLIER THIS WEEK TUESDAY THE 26TH TO BE EXACT AND AN APPOINTMENT SET FOR TUESDAY APRIL 2 AS IT WAS THE EARLIEST APPOINTMENT TIME TO GET THE OIL CHANGED HOWEVER; AFTER MY HUSBAND CHECKED AND IT SHOWED ZERO OIL IN VEHICLE I TOOK IT TO VALVOLINE EXPRESS CARE WHO NOTED OIL LEVEL OFF DIP STICK ON ARRIVAL AND PAID $66.48 TO HAVE THE OIL CHANGED I HAD ZERO INDICATIONS THAT THERE WAS NO OIL IN THIS VEHICLE I THINK THE ONLY THING THAT KEPT IT FROM LOCKING THE ENGINE WAS I CHANGED AND FLUSHED THE OIL AND USE SYNTHETIC OIL TO WHICH THE DEALERSHIP FROWNED UPON AS IT IS NEWER CAR BUT I PREFER TO USE SYNTHETIC OIL IN ALL MY VEHICLES FOR THIS PURPOSE!! I HAVE NO CLUE HOW LONG IT WAS WITHOUT OIL AND HAVE NEVER SMELT OIL BURNING UNTIL LAST NIGHT TO WHICH I TOOK IT GET SERVICED FIRST THING THIS MORNING AND PAID OUT OF POCKET WHEN I HAVE AN AGREEMENT WITH THE DEALERSHIP THAT WE PAID EXTRA FOR TO HAVE THEM SERVICE THE VEHICLE AT NO COST WHEN I GO!!! WE TAKE CARE OF OUR VEHICLES IF I FEEL IT IS TOO LONG BEFORE KIA DEALERSHIP CAN SERVICE THE VEHICLE I HAVE PAID IN PAST AND ALWAYS USED THE VALVOLINE EXPRESS CARE AS THAT IS WHERE I TAKE ALL MY OTHER VEHICLES. PLEASE SEE THE SERVICE COMMENTS ON THE ATTACHED INVOICE FROM TODAY'S SERVICE. MY ENGINE COULD HAVE DAMAGE OR EVEN BLOWN FROM THIS!!! THERE WAS NO INDICATION THAT IT WAS LEAKING OIL ON TH

Electronic Stability Control (esc)
Filed Mar 26, 201930,000 milesCA

ON 3/24/2019, OUR 2017 KIA SORRENTO WITH 30K MILES ON COMPLETELY SHUT DOWN ON THE FREEWAY. ALL LIGHTS WENT ON AND OFF, THE CAR SHOOK FROM SIDE TO SIDE AND THE CAR SHUT DOWN WE LOST STEERING AND POWER BRAKES WHILE WE WERE GOING 70MPH ON THE FREEWAY. LUCKILY WE WERE ABLE TO GET TO THE SIDE OF THE FREEWAY. THIS HAPPENED 2 MORE TIMES AND THEN WE HAD THE CAR TOWED TO A DEALERSHIP FOR SERVICE. THIS COULD HAVE EASILY CAUSED A LIFE THREATENING CAR ACCIDENT AND WE NO LONGER FEEL SAFE DRIVING THIS KIA. NOW THE SERVICE DEALER IS NOT ABLE TO REPLICATE THIS INCIDENT WHICH HAS HAPPENED TO OTHERS WE ARE READING ABOUT SO THEN THE DEALERSHIP SAYS, "NO ISSUE." THIS CAR HAS BEEN RECALLED FOR THIS EXACT ISSUE (ALTHOUGH NOT OUR VIN APPARENTLY). THIS IS OUR FIRST AND LAST EXPERIENCE WITH THE KIA - VERY DISAPPOINTING. WE BOUGHT THE TOP OF THE LINE KIA BECAUSE IT WAS RATED SO HIGHLY FOR SAFETY BUT NOW WE ARE NOT EVEN COMFORTABLE DRIVING IT. MY CHILDREN WERE IN THE CAR AND LIVES COULD HAVE BEEN LOST.

Electrical System
Filed Mar 13, 201925,000 milesAZ

AS I AM DRIVING OVER 40 MPH, THE VEHICLE WILL LOSE ALL POWER AND CAUTION LIGHTS ILLUMINATE ON THE DASH, RADIO TURNS OFF, POWER STEERING GOES OUT, CAR DECREASES SPEED. THE CAR IMMEDIATELY TURNS BACK ON, BUT THERE IS NO ACCELERATION TO THE VEHICLE. THIS HAS HAPPENED 3 TIMES IN THE LAST 5 DAYS AND IT HAPPED 3 TIMES TODAY MARCH 12, 2019. ALL INCIDENTS WERE ON CITY STREETS, WHILE GOING STRAIGHT AT SPEEDS 40 MPH OR MORE. THE LAST TIME, WAS WHILE I WAS MAKING A RIGHT TURN GETTING ON THE FREEWAY. AFTER EACH OCCURRENCE, I WOULD SAFELY PULL OFF THE ROAD, TURN THE VEHICLE OFF, WAIT A COUPLE SECONDS AND TURN THE CAR BACK ON. THE CAR WOULD RESUME BACK TO NORMAL. I HAVE NOTICED THAT AFTER THE FIRST TIME THIS HAPPENED, WHEN I DO THE FIRST ATTEMPT TO TURN THE CAR ON, IT DOES NOT TURN OVER.

Steering
Filed Mar 12, 201914,000 milesNJ

STEERING WHEEL FEELS VERY LOOSE. IT GIVES YOU THE SENSATION THAT THE CAR IS MEANDERING BUT IT IS NOT. YOU HAVE TO CONSTANTLY CORRECT THE STEERING WHEEL AND IT IS NOT ALWAYS RESPONSIVE. ALSO, IT FEELS LIKE IT IS STICKING WHICH CAUSES AN OVER CORRECTION AND YOU SUDDENLY HEAD INTO THE LANE NEXT TO YOU. THIS HAPPENS ESPECIALLY AT SPEEDS OVER 50MPH. VERY UNCOMFORTABLE DRIVING. FEELS VERY UNSAFE.WIFE REFUSES TO DRIVE THE CAR. I'M CONCERNED THE CONDITION COULD GET EVEN WORSE AND CAUSE AN ACCIDENT. I SEE NO RECALL FOR THIS PROBLEM BUT THERE SHOULD BE ONE. IT IS A SIGNIFICANT SAFETY CONCERN. PLEASE LOOK INTO IT AND HAVE KIA DO THE RIGHT THING.

Steering
Filed Mar 12, 201935,000 milesID

STEERING IS STICKING AT HIGHWAY SPEEDS. STICKING IS SLIGHT BUT REQUIRES CONSTANT OVERCORRECTION TO GET IT TO UNSTICK. USUALLY OCCURS ON LONG, STRAIGHT STRETCHES OF DRIVING. ISSUE IS INTERMITTENT AND DEALER CANNOT REPLICATE, OF COURSE.

Exterior Lighting
Filed Mar 4, 201916,257 milesSC

WHILE DRIVING AT NIGHT WITH THE HEADLIGHTS IN THE AUTO MODE, THE HEADLIGHTS WILL PERIODICALLY GO OFF FOR 4 TO 5 SECONDS BEFORE COMING BACK ON AGAIN. THIS HAS HAPPENED 10 TIMES OVER THE PAST 10 MONTHS. WE WERE TOLD BY KIA DEALERSHIP SERVICE DEPARTMENT THEY COULD NOT DUPLICATE THE ISSUE AND RECOMMENDED DRIVING AT NIGHT WITH THE HEADLIGHTS TURNED ON IN THE MANUAL POSITION. THE ISSUE HAS OCCURRED WHEN THE CAR IS IN MOTION ON THE HIGHWAY, ON CITY STREETS, ON STRAIGHT ROADS AND ON CORNERS.

Engine
Filed Mar 1, 201931,000 milesAZ

WHILE DRIVING MY KIA SORENTO AROUND THE ENGINE RPMS WOULD REV UP THEN DROP OFF THE TRANSMISSION WOULD NOT DO ANYTHING. THIS HAPPENS WHILE DRIVING AT 35 MPH AND WHILE STOPPED AT A TRAFFIC LIGHT. I TOOK IT TO THE DEALER AND THEY SAID THEY COULD NOT FIND THE PROBLEM. OR A CODE FOR THE PROBLEM. AS SOON AS WE LEFT THE DEALER ABOUT 1 TRAFFIC LIGHT AWAY THE PROBLEM HAPPENED. I LOGGED THE TIME AND DATE AND WENT HOME.

Steering
Filed Feb 27, 20191,000 milesAZ

PURCHASED NEW IN 2018, THE 2017 SORENTO AWD VEHICLES STEERING FROM THE SHOWROOM FLOOR WAS FINE. AFTER ROUGHLY 1000 MILES, THE STEERING HANGS AS I'M DRIVING INTO A 12:00 POSITION. AS SPEEDS INCREASE ON HIGHWAY, THE LEVEL OF EFFORT TO PULL THE STEERING WHEEL PAST THIS LOCKING POSITION INCREASES SOMEWHAT. ALSO AT HIGHWAYS SPEEDS THE CAR WANDERS ALL OVER THE ROAD REGARDLESS OF THE TYPE OF ROAD SURFACE. UNDERSTANDABLY GROOVED CONCRETE PAVEMENT CAN CAN THIS TO SOME DEGREE BUT THE SORENTO DOES IT EVEN ON FLAT SMOOTH, BRAND NEW BLACKTOP ROADS. THIS IS EXTREMELY DANGEROUS AS YOU HAVE TO PULL THE STEERING WHEEL STRONGLY IN THE DIRECTION OF THE ROAD AND THEN IT UNLOCKS SO TO SPEAK AND OVER STEERS THE CAR IN THE INTENDED DIRECTION. I'VE TRIED EVERYTHING TO TRY TO CORRECT THE ISSUE. 1). TURNED OFF STEERING WHEEL CENTERING FUNCTION IN THE VEHICLE SOFTWARE. 2). UNDER INFLATED THE TIRES APPROX 5 LBS. 3). OVER INFLATED THE TIRES BY 2-3 POUNDS. 4). CHANGED STEERING WHEEL TILT ANGLE. I AM VERY AFRAID OF THIS VEHICLE NOW. PARTICULARLY WHEN MY GRANDKIDS ARE IN IT. WE BOUGHT THIS 3RD ROW SEATED CAR FOR THEM. WHEN MY WIFE IS DRIVING THE CAR ALONE I'M PARTICULARLY CONCERNED SHE MAY HAVE A SERIOUS ACCIDENT! THIS AUTOMOBILE WAS NOT AN INEXPENSIVE MODEL. I CAN'T AFFORD TO TAKE A HUGE LOSS SELLING THE CAR BECAUSE THIS INFORMATION IS WIDELY DISTRIBUTED ACROSS THE INTERNET AND NO ONE IS LIKELY TO BUY IT ANYWAY. PLEASE, HELP US ON THIS ISSUE. I LOVE THE CAR IN GENERAL BUT I'VE OWNED OLD JUNKERS THAT STEERE

Steering
Filed Feb 26, 201914,000 milesWI

AT SPEEDS STARTING AT 30 MPH THE STEERING WHEEL BECOMES UNRESPONSIVE AND THERE IS SOME RESISTANCE IN TRYING TO TURN IT. WITH ENOUGH PRESSURE YOU CAN OVERCOME THE RESISTANCE BUT IN DOING SO YOU TEND TO OVER STEER THE VEHICLE AND HAVE TO CORRECT FOR THAT. THE FASTER THE VEHICLE IS TRAVELING THE MORE PRONOUNCED THIS PROBLEM IS. IT IS AS THOUGH THE STEERING WHEEL HAS LOST ITS FLUIDITY AS IF CAUSED BY VERY LOW TIRE PRESSURE OR A CROSS WIND EVEN THOUGH NEITHER OF THOSE CONDITIONS ARE PRESENT. THIS IS A SERIOUS SAFETY ISSUE FOR 2 REASONS. FIRST, IT IS DIFFICULT TO KEEP THE VEHICLE IN ITS LANE. SECOND, IT IS VERY FATIGUING TO DRIVE THE VEHICLE WITH THIS DEFECT. IN MID DECEMBER OF 2018 I DROVE THE VEHICLE FROM OCONOMOWOC, WI TO DES MOINES, IA AND THE PROBLEM WAS PERSISTENT THE ENTIRE DRIVE AND THEN AGAIN A COUPLE OF DAYS LATER ON THE RETURN TRIP. AS A RESULT THIS DEFECT DRIVING REQUIRES EXTRA CONCENTRATION AND IS FATIGUING TO SAY THE LEAST. I NOTICED THE PROBLEM AS EARLY AS SEPTEMBER OF 2018. BUT THE LONGER DRIVE IN DECEMBER OF 2018 CITED ABOVE CONFIRMED THE MAGNITUDE OF THE PROBLEM AND THE POTENTIAL DANGERS ASSOCIATED WITH IT. THE PROBLEMS REMAINS ONGOING AND IS UNAFFECTED BY WEATHER CONDITIONS, THOUGH WIND SEEMS TO EXACERBATE INTENSITY SOMEWHAT.

Engine
Filed Feb 24, 201914,860 milesPA

I STEPPED ON THE ACCELERATOR TO INCREASE SPEED FROM 45 MPH TO 55 MPH, BUT THE CAR LOST POWER & THE "CHECK ENGINE LIGHT BEGAN FLASHING RAPIDLY. I WAS NEARLY REAR-ENDED, & WENT TOWARD THE CURB, BUT DID NOT WANT TO WAIT FOR TOWING THERE (ISOLATED: RT.183 SCHUYLKILL OUNTY, PA) & FELT SOME POWER ENGAGEMENT, SO PUT ON "EMERGENCY FLASHERS" & CALLED DEALER WHO'D JUST HAD THIS CAR IN < 3 WKS PREVIOUSLY, FOR THE 3RD TIME FOR MY OBJECTION THAT " THIS CAR W/ < 15 K MILES ON IT HESITATES WHEN I STEP ON THE GAS", STARTING 6 WKS P NEW CAR PURCHASE & JAN.26,2019 FOR A "PRODUCT IMPROVEMENT" RECALL. I NEEDED TO DRIVE 10 MILES TO MY DR'S APPT & MY CAR DID LURCH THRU TRAFFIC LIGHT, BUT DID NOT TURN ITSELF OFF. WHEN THE "CODES" WERE READ P FLATBED TOWING TO THE DEALER (SAVAGE KIA), I WAS TOLD THAT KIA HDQTRS WOULD DECIDE B/C SAVAGE DIDN'T RECOGNIZE THE CODES. SAT. AM, 48 H P MY CAR'S SELF-DESTRUCTION THEY CALLED WANTING TO SEND MY ENGINE TO KIA HDQTRS & PLACE A REBUILT ENGINE (OF INDETERMINATE MILAGE PRIOR TO ITS RETOOLING) IN MY CAR W/< 15 K MI. OF WEAR ON IT. I NOTICED THE ONGOING CLASS ACTION SUIT WRT KIA'S DESIGN FLAW IN SORENTO ENGINES & SEE NO VALUE IN DRIVING THAT MODEL ENGINE THAT THE BOOBS KEPT INSISTING WAS PERFECTLY FINE TIL THE RECALL NOTICE CAME, THEN WHATEVER THEY DID WAS INEFFECTIVE & THE ENGINE'S RUBBLE LESS THAN 250 MILES LATER. I'VE FORBIDDEN THE DEALERSHIP TO TAKE APART MY CAR OR ALTER THE CODES WHILE I LEARN MORE FROM INDEPENDENT SOURCES. I WANT A FULL, NOT A PARTIAL REFUND OF

Electrical System
Filed Feb 20, 201930,000 milesTN

WHEN VEHICLE IS IN MOTION THE HEADLIGHTS WILL RANDOMLY TURN OFF WHEN ON THE AUTO SETTING. THIS HAS HAPPEN MULTIPLE TIMES SINCE WE PURCHASED THIS VEHICLE AND IS A SERIOUS ACCIDENT WAITING TO HAPPEN. I HAVE VIEWED MULTIPLE REPORTS OF THIS ISSUE ONLINE FROM OTHER OWNERS. THIS HAS HAPPEN ON THE HIGHWAY AND CITY STREETS WHERE THE ROADS HAVE NO LIGHTING.

Steering
Filed Feb 18, 201930,000 milesVA

BETWEEN 25PM AND 75MPH THE STEERING IN MY 2017 KIA SORENTO BECOMES STICKY AND NOTCH LIKE. THERE IS NO SMOOTHNESS IN THE TURN OF THE WHEEL. AT HIGH SPEEDS (45MPH AND HIGHER) THE PROBLEM BECOMES EXTREMELY NOTICEABLE. THE CAR FEELS VERY UNSAFE WHILE TRAVELING AT HIGHWAY SPEEDS. THE CONSTANT CORRECTION IN MY DIRECTION OF TRAVEL MAKE FOR A VERY UNEASY AND UNCOMFORTABLE DRIVE ON THE HIGHWAY. THE NEED TO CORRECT DIRECTION LEADS TO A VERY UNSAFE OVER-CORRECTION. THE PROBLEM WASN'T NOTICEABLE UPON ORIGINAL PURCHASE OF THE VEHICLE. CURRENTLY HAVE 30K MILES. PROBLEM BECAME EXTREMELY NOTICEABLE AROUND THE 20-22K MARK. EXTREMELY DANGEROUS AND NEEDS TO BE ADDRESSED ASAP.

Engine
Filed Feb 16, 201952,000 milesPA

FEB. 2ND 2019 MY 2017 KIA SORENTO STALLED TWICE IN THE DRIVEWAY. MY HUSBAND TOOK IT FOR A DRIVE AND IT MADE A LOUD NOISE UPON ACCELERATION. HE SUSPECTED IT WAS THE ENGINE AND IT WAS TOWED TO THE DEALER FEB 3RD. FEB 5TH THE SERVICE DEPARTMENT FINALLY CALLED AND SAID THE ENGINE FAILED AND WE WILL NEED A REPLACEMENT. HE STATED SINCE MY HUSBAND DID THE OIL CHANGES AND DID NOT HAVE DOCUMENTATION IT WOULD NOT BE COVERED UNDER WARRANTY. MY HUSBAND ALWAYS DID OUR OIL CHANGES AND NEVER HAD THIS PROBLEM. AN ENGINE SHOULD NOT FAIL IN LESS THAN 2 YEARS AND I REALIZE THIS IS HAPPENING TO MANY KIAS. WE LEARNED OUR LESSON THE HARD WAY AND WILL BE PAYING OUT OF POCKET FOR REPAIRS. MY CAR HAS BEEN IN THE SHOP FOR 2 WEEKS NOW. THERE IS NO ENGINES AVAILABLE IN THE US AND MAYBE THEY CAN GET ONE FROM KOREA BUT SHIPPING TAKES A WEEK ONCE THEY FIND ONE AND THE WORK WILL TAKE A WEEK. SO I'M PAYING FOR A CAR I CAN'T DRIVE FOR AT LEAST 4 WEEKS. SO FRUSTRATING. I CALLED THE SERVICE DEPARTMENT FEB 15TH TO CHECK ON THE STATUS OF FINDING AN ENGINE FOR MY SORENTO, HE STATED HE WOULD CHECK WITH THE PARTS DEPARTMENT AND CALL ME BACK ASAP. STILL WAITING.

Exterior Lighting
Filed Feb 14, 201935,000 milesPA

HEAD LIGHTS GO OFF WHEN DRIVING,THEN COME BACK ON WHEN SET IN THE AUTO MODE

Steering
Filed Feb 6, 201930,000 milesLA

WHILE DRIVING HIGHWAY SPEEDS THE STEERING LOCKS AND YOU CAN'T MAKE MINOR ADJUSTMENTS TO STAY IN YOUR LANE OF TRAVEL WITHOUT HAVING TO APPLY HEAVY PRESSURE TO BREAK IT FREE. THIS CAUSES YOU TO OVER CORRECT. BROUGHT IT IN TO KIA IN JANUARY AFTER A COMPLETELY MISERABLE 4 HOUR TRIP TO NEW ORLEANS AND THEY SAID IT WAS FIXED. DROVE AN HOUR HOME AND EVERYTHING WAS GOOD. FEW DAYS LATER IT BEGAN AGAIN AND IS GETTING WORSE.

Engine
Filed Jan 29, 2019OH

TL* THE CONTACT OWNS A 2017 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE ASSEMBLY FAILED. THE VEHICLE WAS TO BE SERVICED BY VANDEVERE KIA (328 W MARKET ST, AKRON, OH 44303, 330-253-6137) FOR A PRODUCT IMPROVEMENT CAMPAIGN TO UPDATE THE ECU WITH A KNOCK SENSOR DETECTION ALERT. THE ALERT WOULD NOTIFY THE VEHICLE OWNER WHEN THERE MAY BE A LIMP MODE CONDITION THAT COULD PREVENT THE VEHICLE FROM EXCEEDING 25 MPH. THE CONTACT WAS CONCERNED THAT THE INTERIM FEATURE MAY ONLY ALERT THE DRIVER AND WAS NOT A PERMANENT REMEDY. THE MANUFACTURER WAS NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS INCLUDED IN THE PRODUCT IMPROVEMENT CAMPAIGN, BUT WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 17V586000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

Exterior Lighting
Filed Jan 28, 201930,000 milesAR

DRIVING DOWN THE ROAD MY HEADLIGHTS HAVE CUT OFF ON THEIR OWN 5 TIMES. I HAVE TO TURN THE AUTO OF AND PUT IT ON MANUAL FOR THEM TO WORK.

Steering
Filed Jan 27, 201921,000 milesCA

LX MODEL AWD. PURCHASED AT 21K MILES, CURRENTLY HAS 33K MILES. STEERING CAN BE DESCRIBED AS "STICKY" WITH MICRO STEERING WHEEL ADJUSTMENTS NEEDED TO KEEP THE CAR TRACKING STRAIGHT. AS THE WHEEL IS TURNED LEFT OR RIGHT THERE IS A DELAY AND SMALL LAG OR BUMPING FELT UNTIL THE ACTUAL STEERING ADJUSTMENT IS TRANSFERRED TO THE CARS WHEELS. THIS OCCURS AND IS MORE PRONOUNCED AT HIGHER SPEEDS. IT IS NOTICEABLE AND CONCERNING WHEN TRYING TO HOLD THE CAR STRAIGHT ON A LONG STRETCH OF HIGHWAY. MY CONCERN FROM A SAFETY POINT, IS THAT THE STEERING MECHANISMS WILL FAIL OR FREEZE UP. BESIDES THE FACT THAT DRIVING THE CAR IS ANNOYING TO OPERATE LIKE THIS AND CAUSES FATIGUE, THERE IS DEFINITELY SOMETHING NOT RIGHT AS I HAVE READ FROM MANY FORUMS ONLINE. I LOVE EVERYTHING ABOUT ELSE ABOUT THE KIA SORENTO, BUT THIS STEERING ISSUE VERY CONCERNING. HAVE ALREADY RULES OUT TIRES, ALIGNMENT ETC. THE FEELING IN THE STEERING WHEEL IS PRONOUNCED AND NOT SOMETHING I HAVE EVER FELT IN ANY CAR I HAVE EVER DRIVEN IN 45 YEARS.

Structure › Body
Filed Jan 20, 20191 milesVA

I OWN A 2017 KIA SORENTO AND EXPERIENCED AN EXPLODING SUNROOF WHILE DRIVING NO MORE THAN 20 MPH ON 1/4/19. I WAS TURNING RIGHT FROM A SIDE ROAD ONTO A LARGER MAIN ROAD AND JUST STARTING TO ACCELERATE WHEN I HEARD A LOUD BANG. I THOUGH MY CAR BACKFIRED. AS I LOOKED TOWARDS THE BACK OF THE CAR, I SAW PIECES OF GLASS ON THE BACK SEAT AND REALIZED THAT MY PANORAMIC SUNROOF HAD EXPLODED UPWARDS THERE ARE LARGE PIECES OF GLASS ANGLED UPWARD, WITH STRESS FRACTURES ALL ALONG THE EDGES.

Engine
Filed Jan 20, 201916,500 milesMD

LOST POWER,UNABLE TO ACCELERATE.ENGINE LABORED FORCED TO DRIVE AT SLOW SPEED TO DEALER SHOP.CAR AT DEALERS SHOP FOR 7 DAYS.UNABLE TO GET A PICK UP DATE.CAR HAS 16500 MILES WAS IN SHOP FOR FACTORY RECALL PRIOR TO THIS PROBLEM.

Engine
Filed Jan 17, 20195,200 milesVA

ENGINE JUST LOST ALMOST ALL POWER,CAR HAS ONLY 5000 MILES, HAD SAME PROBLEM WHEN WE FIRST BOUGHT NEW CAR AFTER 24 HRS TOOK IT BACK AND THEY GAVE US THIS ONE ,SOMEONE IS GOING TO GET SERIOUSLY HURT IF NOT KILLED WITH ENGINE LOSING POWER,CAR IS IN KIA SHOP NOW ,VERY DISSAPOINTED IN THIS CAR, HAVE BEEN A KIA OWNER15 YRS WITH 5 NEW CARS

Visibility › Sun/Moon Roof Assembly
Filed Jan 11, 201942,000 milesVT

TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, AN EXPLOSION WAS HEARD. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT NOTICED THAT THE SUN ROOF EXPLODED. THE GLASS COVER WAS SHATTERED, BUT DID NOT COMPLETELY COLLAPSE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO BERT OGDEN MISSION MAZDA (956-271-6076, LOCATED AT 2309 E EXPRESSWAY 83, MISSION, TX 78572) WHERE IT WAS DIAGNOSED THAT A ROCK MAY HAVE STRUCK THE SUN ROOF. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

Steering
Filed Jan 2, 201918,000 milesFL

WHILE DRIVING, THE STEERING WHEEL SITUATED AT 12:00 O'CLOCK STICKS IN THAT POSITION ENOUGH THAT IT REQUIRES THE DRIVER TO MOVE THE WHEEL BACK TO THE 12:00 O'CLOCK POSITION. ANY SLIGHT CORRECTION MAKES THE VEHICLE SWERVE. THIS ACTION OCCURS WHEN CORRECTING TO THE LEFT OR RIGHT. THIS GIVES THE APPEARANCE THAT THE DRIVER IS IMPAIRED. IT DOESN'T MATTER WHETHER DRIVING ON A HIGHWAY OR TWO LANE CITY STREET. IT WOULD APPEAR THAT THE POWER STEERING IS TO BLAME. I HAD THE VEHICLE IN FOR REGULAR SERVICE BUT NOTED THE ISSUE. THE CAR WAS RETURNED TO ME BUT WAS TOLD NOTHING COULD BE FOUND. I DOUBT SERIOUSLY THEY EVEN DROVE THE CAR. IT DOESN'T HAPPEN WHEN THE VEHICLE IS IN A STATIONARY POSITION. SCHEDULING ANOTHER CHECK UP THIS WEEK. PLEASE NOTE BELOW THAT I JUST STATED A DATE OF OCCURRENCE. THE PROBLEM HAS BEEN ONGOING SINCE PURCHASE JANUARY 2017

Steering
Filed Jan 1, 201910 milesNJ

STEERING HAS BEEN STICKING WHILE DRIVING. I'VE HAD TO FORCEFULLY CORRECT THE STEERING WHILE ON THE HIGHWAY AND CAR FEELS VERY UNSTABLE AND UNSAFE. I TOOK THE CAR TO SEVERAL DEALERS WHOM HAVE ACKNOWLEDGED THE EXISTENCE OF ISSUES AND HAVE SAID TO ME THERE MAYBE BE SOME SOFTWARE UPDATES COMING TO ADDRESS THE PROBLEM. I'VE ALSO PUT IN A COMPLAINT TO KIA CONSUMER AFFAIRS OVER THE ISSUE AND I HAVE FAILED TO GET ANY FEEDBACK. THIS IS A SERIOUS SAFETY ISSUE, I REALLY REMAIN APPREHENSIVE ABOUT DRIVING THE VEHICLE AT THIS POINT.

Exterior Lighting
Filed Dec 20, 2018PA

WHILE DRIVING MY HEADLIGHTS WILL RANDOMLY JUST SHUT-OFF SOMETIMES THEY WILL COME RIGHT BACK ON AND OTHER TIMES IT TAKES A FEW MINUTES FOR THEM TO COME BACK ON. THIS HAPPENS SEVERAL TIMES A WEEK.

Electrical System
Filed Dec 18, 2018500 milesVA

THE CAR WILL BE OFF AND LOCKED AND ALL THE LIGHTS WILL PERIODICALLY COME ON. THIS HAS HAPPENED ABOUT 15TIMES IN THE 2YRS WE HAVE OWNED IT. THE DEALERSHIP HAS BEEN INFORMED. WE WERE TOLD THE KIA'S ON THE LOT DO THE SAME THING AND THEY DON'T KNOW WHY????

Steering
Filed Dec 17, 2018NY

SHORTLY AFTER BUYING THE KIA IT DEVELOPED A PROBLEM WHERE THE STEERING WHEEL WOULD STICK WHEN ATTEMPTING TO TURN LEFT OR RIGHT. IT TAKES A LITTLE EXTRA EFFORT TO MOVE THE WHEEL PAST THESE STICKING POINTS MOSTLY AT 12 O'CLOCK POSITION AND IT GRADUALLY BECOMES MORE DIFFICULT THE FASTER THE CAR TRAVELS. AT HIGHWAY SPEEDS THIS IS QUITE TROUBLESOME AND DANGEROUS AS THE PROBLEM IS AMPLIFIED. WHILE TRAVELING IN TRAFFIC AT HIGHER SPEEDS,WINDY CONDITIONS,SEARCHING YOUR MIRROR TO CHANGE LANES,ETC., IF THE CAR WANDERS SOMETIMES IT CAUSES ME TO OVER CORRECT WHICH IN TURN CAUSES ANOTHER OVER CORRECTION TO RETURN TO THE LANE . I HAVE HAD THESE PROBLEMS ON THE HIGHWAY AND CANNOT FIND A WAY TO ADJUST. THIS SEEMS TO BE AN INTERMITTENT PROBLEM BUT IF IT HAPPENS IT STAYS FOR THE DURATION OF THE DRIVE, IT MAY OR MAY NOT BE THERE NEXT TIME. A RECENT INCIDENT HAS CAUSED ME TO NOTIFY KIA AND NHTSA. THERE WAS NO ACCIDENT NO ONE WAS HURT BUT OVER CORRECTING CAUSED AN INCIDENT THAT SHOOK UP MY WIFE AND I AS I COULD HAVE EASILY LOST CONTROL ON THAT HIGHWAY, IN TRAFFIC AT THAT SPEED AT NIGHT. WE ENDED UP TAKING BACK ROADS. I HAVE BEEN TO THE DEALER WHERE I BOUGHT THE CAR BUT THEY FOUND NOTHING. A TECHNICIAN TOLD ME TODAY THAT I PROBABLY NEED TO GET USED TO THE ELECTRIC POWER STEERING. AFTER A YEAR NOW? HE APPARENTLY KNEW SOMETHING AND HAS ANSWERED SIMILAR QUESTIONS AS I BELIEVE THAT NOT ALL KIA'S HAVE ELECTRIC POWER STEERING. IT AMY ALSO BE WEATHER RELATED SINCE IT SEEMED TO RETURN AS THE WEATHER HAS GO

Steering
Filed Dec 13, 201830,000 milesWI

COMPLAINED ABOUT STEERING WHEEL STICKING FOR THE LAST YEAR. DRIVING ON THE FREEWAY AT 70 MPH YESTERDAY MOVED INTO THE LEFT LANE TO PASS ANOTHER VEHICLE. I'M NOW IN THE LEFT LANE ABOUT TO PASS THE OTHER VEHICLE AND I NEEDED TO MAKE A LANE CORRECTION TO THE RIGHT HOWEVER THE STEERING WHEEL WAS STUCK AND I HAD TO PULL HARD ON THE STEERING WHEEL AND THE STEERING WHEEL BROKE LOOSE AND MY VEHICLE VEERED TO THE RIGHT AND CAME WITHIN INCHES OF STRIKING THE VEHICLE I WAS PASSING. SAFETY ISSUE

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2017 Kia Sorento → · Every Sorento year → · How the figures are calculated →