2017 Kia Sorento complaints

I purchased this vehicle 6 months ago(07/2021). I have kept up with my regular service oil changes, but it burns oil way too quick, and the exhaust spits out smoke. I have been adding oil every 3-4 days because it runs dry just that fast. I was driving on the highway, and the vehicle abruptly slowed down. The engine light blinked off and on, and then stayed on. I barely made it off the exit safely, because the vehicle would no longer accelerate. I could no longer drive it, and the sounds from the engine became increasingly louder. I had to have the vehicle towed to my mechanic, where it sits today, not able to drive, and according to him, in need of a new engine. This is very frustrating, especially since I have only had the vehicle for barely 6 months. I have all my invoices of regular oil changes, so I know this is not a problem I caused. Kia has got to do better. It's absolutely dangerous to have consumers on the road, driving in such hazardous conditions.

Excessive Oil Consumption, internally burning oil. No Smell, just oil gone very quickly even after an oil change. Others have complained about the same issue with the 2017 sorento, Kia is doing nothing about it.

We had an oil change done, and right after there was a knocking sound on top of the engine. Then, it stalled while we were driving it. They told us to have it checked. My wife was on her way to a near Kia dealership and the engine blew. She Called the number for Kia today, and they told her it wasn't under recall, but according to recall #SC153 the make and model was under a recall for the exact issue that we ran into.

Driving on the highway at 65mph uphill, engine started making horrible noise and started to fail. Pulled over on shoulder and had to have it towed. Kia is denying warranty because I cannot provide service records. Whether or not they will right this wrong it is a major safety issue when you have complete engine failure with no warning. The engine in my vehicle (3.3 v6 Lambda)completely failed without tripping any warning devices that are equipped on the vehicle. There is a Defect that causes the engine to burn too much oil and there is a defect where the vehicle fails to warn of potential safety issues. There was total engine failure with no warnings. No Service Message No Check Engine Light No Low Oil Pressure Light No Knock Sensor Code No Limp Mode activation. In the service technician's report it even says "no codes set in the ecm" This could have caused a fatal accident and I don't see how this is acceptable.

Left low beam bulb went out. The right side was rendered inoperable. Had no operational low beam, just parking and high beam lights. Safety issue, generated a dangerous and lot of irate drivers in on coming vehicle’s, with inability to lower the high beams. Once the left low beam bulb was replaced right side became operable full low beam was operating. Don’t know if this a fluke with this vehicle or engineering problem. Created a high stress situation!

I am the owner of the 2017 KIA Sorento, which I purchased new. When I first contacted the NHTSA, I stated within the last few months that after driving the vehicle the highway or expressway for an extended period (approximately 60 mins to 90 mins), the steering wheel would bind when turning on the road to change lanes or maintain the vehicle on the road. This binding occurs in the turning position without warning. I'm concerned the steering will lock, which will result in a bad accident. I initially took the car to the dealership (Gunther KIA), where I purchased the vehicle. The service adviser told him because the steering wheel has electronic components, the problem could occur when the battery needed replacement. I agreed to have the battery replaced; however, the binding of the steering wheel re-occurred. After the second failure, I returned the car to the dealership's service dept. At the advice of their technicians, they performed a software update on the vehicle. Unfortunately, a couple of days after the second repair, the same failure recurred for the third time. Once again, I took the car back to the dealership, where a case was filed and opened; however, the dealership could not diagnose or duplicate the failure after a few days in their possession. At one point, the master adviser (Randy Rosario) at the dealership told me that he had the same experience with his own Sorrento. And he learned to deal with it and said I should learn to deal with it because the dealers

THIS IS A EARLY 2017 BOUGHT IN AUGUST 2016 ON DECEMBER 22 2021, MY DAUGHTER AND TWO YOUNG GRANDSONS WERE TRAVELING WEST BOUND ON I68 JUST PAST CUMBERLAND MD. HER CAR LOST POWER AND SHE CALLED ME IMMEDIATELY AND I HEARD THE ENGINE RATTLING. I TOLD HER IMMEDIATELY TO PULL OVER AND TURN THE ENGINE OFF, I ASK HER IF SHE HAD A LOW OIL PRESSURE OR LOW OIL LIGHT SHE DIDN'T UNTIL ALL THE OIL LEAKED OUT. SHE HAD THE VEHICLE TOWED TO A KIA DEALER IN CUMBERLAND, MD WHERE HE TOOK A PICTURE OF A POP CAN SIZE HOLE IN THE BLOCK. SO YOU HAVE THE SAME PROBLEMS IN SOME 2017s. SHE HAS 115000. MILES ON THE VEHICLE. IF YOU ARE WONDERING WHY SHE CALLED ME, SHE WAS ON THE WAY TO MY HOME AND I WORKED AT TMMWV TEST CELLS AND LISTENED TO MANY ENGINES.

MY DAUGHTER WAS DRIVING ON THE HIGHWAY AND THE CAR STALLED SCARING EVERYONE IN THE VEHICLE. WHEN I TOOK IT TO THE DEALER THEY SAID THERE IS A MISFIRE AND MOST LIKELY THE PISTON RING IS BAD AND ENGINE NEEDS TO REPLACED . THE VEHICLE WAS CONSUMING ALOT OF OIL PRIOR TO ENGINE FAILURE .

I WAS LEAVING MY COUSINS APARTMENT COMPLEX WHEN THE VEHICLE STALLED. I ATTEMPTED TO TRY TO START THE VEHICLE AGAIN BUT IT WOULD NOT TURN OVER. ALL THE LIGHTS IN THE VEHICLE WERE ON AND THE RADIO WAS STILL PLAYING SO IT DID NOT APPEAR TO BE THE BATTERY. I ATTEMPTED TO TRY AND START THE VEHICLE AGAIN AND NOTICED GRAY SMOKE COMING FROM UNDER THE HOOD. I THEN BEGAN TO SMELL SOMETHING BURNING, SO I EXITED THE VEHICLE AND POPPED THE HOOD. I THEN NOTICED A FIRE COMING FROM THE ENGINE BEHIND THE AIR FILTER COMPONET. ABOUT 10 SECONDS LATER I HEARD A POP AND TOOK OFF RUNNING TO A SAFER LOCATION AND CALLED 911. THE FIRE THEN BEGAN TO GROW BIGGER AND THE WHOLE FRONT OF THE VEHICLE WAS IN FLAMES. THE FIRE DEPARTMENT RESPONDED AND PUT THE FIRE OUT. THERE WERE NO WARNING LIGHTS THAT CAME ON. IF I HAD NOT EXITED THE VEHICLE WHEN I DID I PROBABLY WOULD HAVE BEEN SEVERLY BURNT AS THE WHOLE FRONT WINDSHIELD SHATTERED AND THE DASH WAS MELTED AND FRONT SEATS WERE BURNT.

My car was fine, then all of a sudden (after an oil change) it started knocking really loudly. I pulled over and the noise stopped- so I got back in the car a drive home. When I pulled into the driveway, I heard the noise again- knocking. I popped the hood and had daughter press the gas, sure enough- knocking again. I told husband and we parked it, he towed it to the dealership the next day. They said that because my car did not get the "campaign" update- ROD KNOCKING SENSOR- that the extended warranty was null and void. I asked to place a complaint at how the whole situation was handled- they said they mailed us letters, but they must have been the most non-descriptive letters in history. It's not safe- they know about this problem and they are not doing anything about it- they are doing the bare minimum, that is how people get hurt. We owe more to repair this vehicle than it is worth, and there is no "Goodwill" assistance on a car that wasn't "kept". I kept my car within it's normal limits, it's not right how the company chose to notify. They have all my contact info- I am the original owner. Thank goodness my teen daughter wasn't driving.

The contact owns a 2017 Kia Sorento. The contact stated that while driving approximately 20 mph when the vehicle began to lag in acceleration when attempting to go uphill. The driver noticed a spark within the instrument panel directly behind the steering wheel. The driver then immediately pulled over and both the driver and the passenger (the contact) exited the vehicle. The vehicle then caught fire. The fire department showed and distinguished the fire. A report was made. There were no injuries. The vehicle was towed and deemed totaled. The dealer was not contacted. The manufacturer was contacted and made aware of the failure. A case was opened regarding the matter. The approximate failure mileage was unknown

All four tires cupped on vehicle

The oil pressure switch sensor is going bad. Common problem with the 3.3 Lambda V6 engine. The oil light comes on when the vehicle is at idle. I now have an oil leak which is another symptom of the sensor going bad. Costly repair, sensor located deep in the engine between the two cylinder banks. This is a fire hazard with oil pooling on top of the engine if not repaired.

While driving 40mph+, steering appears to "stick" and driver has to make a more forceful jerk with the steering wheel to "unstick" the steering. Driver ends up over compensating for stuck steering and is jerking the car on the road. Steering appears to not "stick" as much when going under 40mph. Steering sticks more often going around bends or small turns on the open road.

Steering began sticking at about 55K miles. Got worse over time. Causing difficulty with accurate lane changes or straight steering. Car has electric motor assisted power steering. Found multiple similar cases on line where solution was to replace entire steering column assy. Took car in to dealer (Peoria Kia, Peoria AZ) 15Oct2021. Dealer said had to replace entire column assy- steering. Was covered by 3rd party extended warranty on car, 2 months later, steering stopped working completely. We were able to get the car to the side of the street and stop. Had car towed back to Peoria Kia. They now report broken steering gear, which appears to be related to previous repair. Solution pending back ordered parts. Work order for first repair attached.

The horn on my Kia became very faint causing a safety risk as it was so quiet, that it was no longer a viable safety tool. At 57,711 miles. On 5/13/21 I paid a local certified mechanic to replace the horn. (I was informed there were actually 2 horns). My vehicle was purchased 10/8/16. Since it was under warranty, in June 2021, I provided KIA the receipt to get reimbursed for the horn replacement. After 5 months of my persistent communication with KIA, they denied reimbursement. Early on one of the KIA emails asked for proof of payment (which I provided) and it also stated reimbursements can take up to 60 days. I have the defective horns in my possession.

The contact owns a 2017 KIA Sorento, which he purchased new. The contact stated within the last few months that after driving the vehicle the highway or expressway for an extended period (approximately 60 mins to 90 mins), the steering wheel would bind when turning on the road to change lanes or maintain the vehicle on the road. This binding occurs in the turning position without warning. The contact had initially taken the car to the dealership (Gunther KIA), where he purchased the vehicle as new. The service adviser told him because the steering wheel has electronic components, the problem could occur when the battery needed replacement. The contact agreed to have the battery replaced; however, the binding of the steering wheel re-occurred. After the second failure, the vehicle was returned to the dealership’s service dept. They performed a software update on the car. Unfortunately, a couple of days after the second repair, the same failure recurred for the third time. The contact had taken the vehicle back to the dealership, where a case was filed and opened; however, after a few days in their possession, the dealership could not diagnose or duplicate the failure. At one point, the master adviser at the dealership told the contact that he himself had the same experience with his own Sorrento. And he learned to deal with it and said to the contact (car owner) should learn to deal with it because the dealership would not give him a new vehicle. The contact replied by stating

My car went from running perfectly fine to completely breaking down in less than 10 miles. Complete engine failure. I was lucky it did not catch fire. I am writing this because Kia needs to change the status of their "product improvement campaign" PI1802 to a full blow recall. This is a wide spread issue that affected thousands of Kia vehicles, but because they refuse to call it a recall, it does not show up on nhtsa or on Kia's website. Kia states that numerous notices were mailed, but I did not receive anything. They cannot prove that I received them any more than I can prove that I didn't. They are now refusing to cover or help cover the cost of a whole new engine.

When driveing at night the head lights are very very dim and the kia dealership can not adjust the head lights any more it is very very bad driveing at night what can you do to fix this problem.

Power steering sticks when driving causing you to constantly over correct to keep the car going in a straight line. This leads to erratic driving as you are weaving back and forth on the road to keep the car going straight. There are many complaints on the internet of this problem with most dealers saying they don't see a problem and others replacing the steering column.There should be a recall to fix this problem while under warranty, any problem with a cars steering down a road should be fixed as this is a safety issue.

I was in a wreck in a 2017 Kia Sorento lx on sept 27,2021. Somehow ended on opposite side of road hit a culvert was thrown in air and bounced rolled tumbled all directions all air bags deployed but the steering wheel and dash. I ended up with my L1 lumbar burst and shattered. The state trooper that was there even noticed the nondeployed airbags. The owners manual and Internet says if steering wheel airbag doesn’t deploy can result in severe spinal injury. The car is totaled but I’m sure someone could still check it out. I am in a backbrace unable to lift up to a gallon of milk or able to stand or walk very long. And can’t bewithout brace on.

Headlamp Multifunction Switch set to "AUTO", while using the Turn Signal (either direction) the Headlights will suddenly TURN OFF... while driving at night this is EXTREMELY DANGEROUS AND DISORIENTING... ALMOST CAUSED AN ACCIDENT. To correct this, I had to jiggle the switch or turn it to Manual ON.

On 10/03/2021 I was driving on the freeway, when I heard a pop then a thumping sound. After pulling over, we discovered that the engine splash guard had come undone (again!!!) There were no indicators in the vehicle that this was about to happen. There was no debris on the freeway to have caused the shield to come undone. I believe that there is a definite manufacturing defect in this particular part, as this has occurred multiple times, always while driving on the freeway, and never with any associated cause. The only thing that I think is happening is that the bolts/shield are poorly executed and cannot withstand the wind speed when being driven (I was going around 70 MPH)

While driving at night (appro 9:00 PM) the headlights went out for several seconds the came back on. When I got home I googled the year and make to find a few entries with people reporting the same occurrences. KIA dealership found multifunction switch to be defective

Oil coming out the exhaust

My engine has given out on me on several occasions.

While driving with headlights in "Auto" mode the lights turn off randomly and stay off for up to 30 seconds. This can cause crash especially while driving at night on unlit roads and highways. This happened many times in 2018 soon after I purchased the car. I brought it to be serviced by Kia several times and it appeared that they had finally fixed the problem. However, over the years it has reoccurred many times and now happens frequently again. I know earlier versions of Kia have been recalled for this same problem but when my car was being serviced they said that my model did not have a recall for this problem. I have seen many complaints online for this same problem. This is a very dangerous issue and needs to be addressed in a Recall!!!

The rear door handle fell off as I went to open it. This is also the side that my 5-year-old daughter sits on. If there were an accident and the door handle just fell off, it could be devestating.

When the light selection is set to AUTO the headlights will periodically shut off while driving at night. At other times, the light will turn on when the car is parked and no key or occupants are in the car.

There is an oil consumption problem in Kia engines. AND Kia refuses to cover the problem. I was told the oil consumption issue will cause my engine to completely fail and yet they refuse to cover it under the warranty. My neighbor has the same make and model and her car nearly crashed because of the same failure. For a YEAR I was told Kia would cover the repairs when the engine eventually fails and TODAY August 19 2021, I was told they won’t cover the engine failure due to oil consumption issues. An issue they FINALLY have a test for but refuse to do because “it’s not covered by the warranty.” I have a 100,000 mile engine warranty. I have my oil changed every 3,000 miles and take very good car of a car they KNOW is going to break down. And still there is no recall. There are thousands of complaints about this exact problem. And people being forced to pay 5-7 grand out of pocket for an issue that MUST be covered. Kia KNOWS it’s a problem and they all say well if anything else goes wrong we will test your car then “maybe” it will be covered. Meanwhile, my car is literally a ticking time bomb. That apparently a Kia warranty won’t cover. Please, for the thousands of people like me, investigate and expose Kia for this serious issue. I don’t want my car to seize or explode because of a problem Kia knows of and refuses to repair or recall.

The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 60 MPH, the vehicle lost all motive and electrical functionality. The contact stated that several unknown warning lights were illuminated. The contact pulled over and the vehicle was towed to a local mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was towed to a dealer but was not repaired. The manufacturer was informed of the failure and suggested that the vehicle be taken to the dealer for assistance. The failure mileage was approximately 102,000.

Daytime driving lights turn on after vehicle completely off, hours later and can drain the battery if not caught in time. also while driving at night, lights go completely off by themselves and have to manually try to turn on, very dangerous and someone is going to die if not recalled.

Can not open the liftgate either from the liftgate button or the emergency release lever in the liftgate. Emergency escape from rear is not possible. Broken at present. Problem started July 2021. Problem verbally confirmed with independent service manager. No prior indicator of issue.

The contact owns a 2017 Kia Sorento. The contact stated while his wife was approaching at slow speeding into a carport when she depressed the brake pedal but the vehicle accelerated independently and crashed into the back wall of the carport. The contact stated no warning light was illuminated. The air bags did not deploy. The contact stated not one sustained any injuries or seek medical attention. A police report was not filed. The vehicle was still at the residence. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 15,322.

This is an ongoing condition of the vehicle that my mechanics were unable to address. The steering wheel sticks in the straight ahead position and requires unexpected force to make small corrections to the car's direction. This mostly happens at highway speeds or at lower speeds on long straightaways. The mechanics informed me this was not an uncommon condition and suggested that I report it to Kia and to the NHTSA.

Rear tires are cupped 235/60 R 18

Engine failed at 94,000 miles while driving. Main bearings in engine ceased up due to lack of oil flow thru the ports. This was a known problem with kia engines but I never a recall notice.

While driving home I heard an extremely loud pop. I was almost home so I didn't pull over to investigate. As I arrive at my house I received a text message. I parked my Sorento and checked my phone. As I sat there which was about 2-3 minutes I heard another extremely loud pop and that is when the glass of my sunroof started shattering. I immediately got out of my car and looked up and noticed my sunroof looked as if it exploded upwards. Luckily I had the sun shade closed or glass would have fallen in the car and on me. I googled sunroofs exploding and found several claims, a class action law suit (in progress) and a TV news investigation regarding Kia sunroof exploding while driving. My car is at the dealership currently and I haven't heard anything yet regarding the cause but from the conversation I had with the service advisor it doesn't seen to be an issue to KIA although there has been hundreds of reports filed. I believe it is a manufacturing defect. I have pictures and video of what appears to be the initial crack (the first loud pop) and the hole it caused (the second loud pop). There is no way an object caused the explosion and if so how can we explain the second pop while I was parked. It is ironic that others have reported the same incident occurring and the photos are very similar in all cases. Something has to be done before a child or adult is seriously injured. I guess the right person/people have yet to be affected by this. It is a serious safety concern. My vi

When set in AUTO, the headlights will flicker, or turn on and off without reasonable changes in light or conditions that would cause this to occur. This happens at night or dusk, making it difficult to see the road, obstacles and other hazards, as well as making the vehicle difficult to see for other traffic. Adjusting the lighting manually on the stick switch to an ON position appears to restore functionality. This puts the driver and passenger at risk as well as other vehicles. I have not been able to have this reproduced by a dealer or service center. No inspection of the stick switch or electrical components has occurred however the lights have been confirmed to work otherwise by a service center. No warning lights or other indicators occur.

On multiple occasions, my headlights will change randomly. I keep my headlights on auto always. Last night (07/15) at 1130pm being the most recent incident, I was driving on a completely black road (no street lights for several miles) and my lights just shut off on me. Yesterday (07/15) this happened at least 6 times throughout the day, day and night. This has happened at least 20 times Since May 2021. I took my vehicle to the dealership but I was told they were unable to find the issue.

Strong gasoline odor was noticed coming from the rear of the vehicle. Took it to the dealership where they replaced the gas cap assuming that was the problem. Gasoline odor progressively increased. Took the vehicle back to the dealership. Diagnostic tests were performed. Inspection found fuel pump leaking fuel. No warning lamps, messages, or symptoms of the problem prior to the failure were ever displayed. This could have been extremely dangerous putting our family at risk. It also should have been covered due to being a safety risk.

The contact owns a 2017 KIA Sorento. The contact received notification of NHTSA campaign number: 17V224000 (engine and engine cooling) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue approved a rental vehicle for the inconvenience. The contact stated while driving at an undisclosed speed, the vehicle stalled. The failure mileage was 70,000.

Steering is sticky and has play during highway speeds. Driver must constantly adjust to keep vehicle aligned. Power steering after sticking point over corrects vehicle. This is very dangerous.

While driving with the headlights in the "Auto" position, when a turn blinker is used the headlights will randomly turn off for about 10-15 seconds. Not much of an issue during the daytime but certainly a major safety concern at night. This problem can be replicated during the daytime by watch the dash lights switch from "Auto" to "Off" on the driver's dash. Moving the switch from the Auto to On has no effect on the lights. This problem occurs about 30% of the time when using the turn signal.

The contact owns a 2017 Kia Sorento. The contact stated while driving 65 mph when the vehicle began to decelerate independently until reaching 20 mph and went into limp mode. The contact stated the check engine warning light was illuminated. The contact stated she depressed the accelerator pedal but the vehicle failed to go over 20 mph. The contact was able to continue driving to her residence. The contact took the vehicle to a local dealer, where it was diagnosed with needing the O2 sensor to be replaced. The vehicle was repaired but continues experiencing failure a total of 5 times. The manufacturer had been informed of the failure. The failure mileage was 8,664.

Rear passenger left seat belt is locked will not release

I have complained since 2020 about the noise in the rear area, this started when the right rear light was rewired. I can't pinpoint what triggers the noise to start, sometimes it happens when the SUV is off ,and idling and driving but not consistently. I left with an unresolved issue. I went to the dealership today( 05/14/2021) @ 11:00 @ Greenway Kia West 3407 West Colonial Drive Orlando Florida 32808, to complain that my oil is running completely out of the engine and I was told all the fees I will have to pay in order to check this problem, I didn't say I had a leak or noise but disappearing. This is a manufacturers issues , and the warranty should cover. I told them my windshield is bubbling at the top and maybe separating , and still again all I heard was fees , I purchased a Kia Sorrento based on the good warranty and the place I felt very safe. I am very very disappointed in the dealership and my safety is at risk and I hope nothing happens before something happens.

In July 2019 as I was driving, the engine splash shield became loose on the drivers side of my vehicle and started dragging along the road. When I took my car to the dealer I was told that it wasn't covered under the warranty and that I must have driven over something to make it loose. I had NOT driven over anything. I ended up purchasing bolts to replace the loose portion of the splash shield. Then, in January 2020, as the car was driven again, the splash shield came completely off the vehicle. Again, there wasn't any object run over, it just came off. In July 2020, we had the splash shield replaced, as the serpentine drive belt had snapped and gotten caught in the engine. In May 2021, the bolts in the splash shield again came out, and the shield was dragging on the ground. Again, didn't hit any objects or run over anything. Replaced the missing bolts. Our safety was compromised when the shield came off completely and flew into traffic as we were driving. This was also a risk for other people. Then, due to the shield not being in place, and something caused the drive belt to snap and wrap up into the engine was a major safety concern, as I could have lost control of the car. The vehicle was inspected by the dealership, and also by another mechanic. There were no warning lamps, messages, or other symptoms other than what I described above.

When pressing on the brake pedal, the transmission will not shift out of park. The only way to shift out of park is to depress the transmission shift override. A new brake light switch did not correct the issue. To date, the vehicle has not been repaired, inspected by dealer, manufacturer, police or insurance representative. No warning lamps, message or other symptoms of the problem occurred prior to the failure.

The paint off of my Kia Sorento is starting to peel off. I have seen videos where this flies off while driving in large and smaller pieces that can obstruct the drivers view or distract them while driving. If it were raining, it could damage the windshield while the wiper blades are running and the paint chips fly up on them. The vehicle is now more susceptible to rust causing the vehicle to be unsafe.