Paint started pealing in 2020 and progressed to many other areas including hatchback and roof
2013 Kia Sorento complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
The Sorento truck start off by self went I drive more the hour went I brake the truck sout off .
The contact owns a 2013 Kia Sorento. The contact stated that the check engine warning light was illuminated. The contact took the vehicle to an independent mechanic however, the cause of the failure was not determined. The contact stated that on one occasion while driving 55 mph, she heard an abnormal sound prior to the vehicle stalling. The contact stated that several unknown warning lights were illuminated. The vehicle was parked on the side of the road. The contact then towed the vehicle to an independent mechanic to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The VIN was associated with NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was unknown.
On May 5, 2021 our Sorento started smoking/steaming so we had it towed to our Kia service center who told us we needed a new engine due to bolts being stripped and warping the cylinder head. The vehicle is currently at our local mechanic and can be made available for inspections. I believe the engine could have done a lot more damage to us and others around if the engine had caused the vehicle to seize and cause an accident. The vehicle has only been seen by the Kia service center and my local mechanic. No other personnel has inspected the vehicle. The vehicle started to overheat about a week or two prior to the final incident. We took it to a mechanic (not my local mechanic) stating the vehicle was overheating, though they were unable to recreate the overheating. It is unknown why they couldn't replicate the issue.
In 2019 our car's engine was replaced due to a engine recall. The recall pertained to engines seizing, locking up, catching fire all due to excessive oil consumption and connecting rod bearings. In the fall of 2020, early 2021, we noticed that the newly replaced engine was using excessive oil. On one instance, the dash oil light came on after having oil changed and drove 200 miles. Checking dipstick, no oil was registering. We put 5 qts oil in car. We then took the car to the dealership. The dealership informed us to perform a factory certified oil change, do a diagnostic testing for 1000 miles, bring back to dealership for further evaluation. we reluctantly did this test as we were concerned that the engine would lock up, catch fire, leave us stranded. Upon returning to dealership, further testing showed excessive oil consumption of this newly replaced engine and that it needed to be replaced yet again.
The contact owned a 2013 Kia Sorento. The contact stated while the vehicle was stopped at a red light, she saw smoke emerging from the hood and the dashboard. Upon exiting the vehicle, the contact stated that the engine had caught on fire. There were no crash or injuries due to the fire. The air bags did not deploy. The fire department was contacted and was able to extinguish the fire. A police report was filed. The vehicle towed to a impound lot. The contact had not notified a local dealer. The vehicle had not been diagnosed or repaired. The vehicle was destroyed. The contact was relating the failure to NHTSA campaign number: 20V750000 (Engine). The manufacturer had been informed of the failure and the contact filed a complaint with the manufacturer. The failure mileage was 150,000.
When attempting to open the driver's side passenger door, the door handle came completely off the car. I therefore could not get my grandchild out of the car from that side and had to crawl over through the passenger side rear door to get her out. Apparently, this is a common problem because when I called a repair shop to ask what it would cost to replace, they told me they do these all the time and yes, it's a common problem. Found many complaints on line also. This is a dangerous situation. If there was an emergency to get someone out of a car on that side quickly you could not do it. Very disappointed in this cheap plastic handle.
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THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE). THE CONTACT STATED THAT HER SON WAS DRIVING AT AN UNDISCLOSED SPEED, WHEN THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED AND REMAINED AT THE DEALER, AWAITING APPROVAL FROM THE MANUFACTURER TO AUTHORIZE THE RECALL REPAIR. THE FAILURE MILEAGE WAS 130,000.
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JENKINS KIA OF OCALA (2305 SW COLLEGE RD, OCALA, FL 34471, (352) 414-4553) AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
PAINT HAS BEEN PEELING ON THE EXTERIOR ON THE LEFT AND RIGHT SIDE PILLARS; ON THE SIDE OF THE WINDSHIELD. THE DELAMINATION LIKE DAMAGE WAS NOT DUE TO PHYSICAL IMPACT.
I BOUGHT MY CAR IN 2014 USED AND BROUGHT IT TO THE DEALERSHIP FOR REPAIRS TO THE HEADLIGHTS ABOUT 6-8 MONTHS LATER. AT THIS POINT I HAD NOTICED THE BACK OF MY CAR HAD DISCOLORATION SPOTTED ACROSS IT. I WAS TOLD "THIS HAPPENS A LOT WITH PEARL CARS AND YOUR OUT OF WARRANTY SO THERE IS NOTHING THAT THEY CAN DO ABOUT IT". SINCE THEN THE PROBLEM HAS GROWN IMMENSLEY AND NOW THE PAINT IS FLAKING OFF OF BOTH SIDES OF MY CAR AROUND MY WINDSHIELD AND HAS SCATTERED RUST THROUGHOUT. I RECENTLY HAD TO GET A SPOT FIXED AND THE COLLISION SHOP CALLED ME AND EXPLAINED THAT THE PAINT WAS NOT STICKING TO THE PRIMER THEREFORE I HAD TO PAY TO HAVE ALMOST THE WHOLE ROOF REPAINTED. THEY SAID THAT THIS WAS SOMETHING THAT GOES BACK TO THE ORIGINAL PAINT. THIS IS WHEN I REALLY STARTED LOOKING INTO EVERYTHING.
BETWEEN 2018 AND NOW MY SNOW WHITE PEARL PAINT HAS BEEN CHIPPING IN NUMEROUS SPOTS. THESE SPOTS INCLUDE A PIECE BETWEEN THE SUNROOF AND WINDSHIELD, THE BUMPER AND THE HOOD. THE CAR IS ALWAYS PARKED IN A DRIVEWAY OR GARAGE. THE PICTURE PROVIDED ARE FROM NOVEMBER 2020. THE PAINT CHIPPING HAS PROGRESSIVELY GOTTEN WORSE AND BEEN ATTEMPTED TO COVER.
PAINT CHIPPING DEFECTIVE PAINT BOTH SIDES OF FRONT WINDSHIELD ALSO HAD THE TOP OF THE CAR PAINT CHIPPED DEALER FIXED THAT PATCH WHEN BOUGHT THE CAR THEN BOTH SIDES OF THE WINDSHIELD STARTED TO CHIP GOING ALL THE WAY DOWN TO THE HOOD OF THE CAR
I BOUGHT MY USED 2013 SORENTO IN PEARL WHITE IN 2016 WITH NO PAINT CHIPPING. BY 2017, MY PAINT STARTED CHIPPING ABOVE THE TOP OF MY WINDSHIELD. OVER THE NEXT FEW YEARS UP UNTIL NOW THE PAINT HAS BEEN CONTINUOUSLY CHIPPING ALL AROUND MY WINDSHIELD AND SOME ON MY HOOD AS WELL. I KNOW THERE ARE NUMEROUS OTHER KIAS WITH THIS SAME ISSUE. I DON'T UNDERSTAND HOW IT IS NOT A RECALL. IT IS NOT NORMAL WEAR AND TEAR. THE PAINT IS SO BADLY CHIPPED IT'S WORSE THAN ALL OF MY PREVIOUS CARS THAT WERE MANY YEARS OLDER. SUCH A DISAPPOINTMENT WITH THE FIRST NEW CAR I EVER BOUGHT.
IN APPROXIMATELY NOVEMBER 2020, MY 2013 KIA SORENTO STARTED USING LARGE AMOUNTS OF OIL IN EXCESS OF 1 QT PER WEEK, WHEN DRIVING APPROXIMATELY 150- 200 MILES' PER WEEK. SHORTLY AFTER, I BEGAN SMELLING BURNING OIL UNDER THE HOOD. I HAVE TAKEN THE VEHICLE TO A REPAIR SHOP TO FIND A LEAK, BUT NONE WAS FOUND. ONE TECHNICIAN FELT IT COULD BE A BAD GASKET, ALLOWING EXCESSIVE OIL TO ENTER THE INTAKE AND BURN THERE.
THE PEARL WHITE PAINT ASSOCIATED WITH MY 2013 KIA SORENTO STARTED TO PEEL, ON SEVERAL LOCATIONS INCLUDING THE FRONT 'A' PILLARS, THE CAR ROOF (WHERE THE ROOF MEETS THE WINDSHIELD) AS WELL AS THE ROOF ITSELF. THE PEELING PAINT HAS EXPOSED THE BODY OF THE CAR WHICH IS NOW STARTING TO SHOW SIGNS OF RUST AT SOME OF THESE LOCATIONS. THE PEELING PAINT ISSUE IS THE SIMILAR, IF NOT THE SAME, AS THAT SEEN ONLINE WITH OWNERS REPORTING THE SAME ISSUE. IN ADDITION, THERE ARE MANY LOCATIONS WHERE THE PAINT HAS NOT FULLY DELAMINATED BUT IS INSTEAD BUBBLING UP, AND SEPARATING, FROM THE CAR'S BASE PAINT COAT. I APPROACHED KIA WITH THIS WHILE THE CAR WAS STILL UNDER WARRANTY AND WAS TOLD THAT IT WAS 'WEAR AND TEAR' AND NOT A PAINT DEFECT.
ON DECEMBER 18, 2020 WHILE DRIVING ON THE FREEWAY (IN MOTION), WITHOUT WARNING, AN ENGINE FIRE ERUPTED IN THE VEHICLE. THE FLAMES WERE SO PRONOUNCED THAT ONLOOKERS CALLED THE FIRE DEPARTMENT. THE VEHICLE HAD BEEN REGULARLY SERVICED AND HAD NO KNOWN MECHANICAL PROBLEMS AT THAT POINT IN TIME.
THERE IS SOME KIND OF FLUID LEAK, POSSIBLY OIL, IN THE ENGINE COMPARTMENT. I DID HAVE VEHICLE CHECKED IN 2020 FOR A RECALL BUT THEY DID NOTHING ABOUT THE LEAK. NOW THE LEAK IS CAUSING ENGINE TO SMOKE AFTER BEING DRIVEN. I KNOW THERE IS AN ENGINE RECALL ON MY VEHICLE BUT MY LOCAL DEALERSHIP CHOSE NOT TO ADDRESS IT ON MY LAST VISIT. I NOW HAVE LEFT A MESSAGE TO GET VEHICLE CHECKED AGAIN AND NO ONE HAS CALLED BACK. I CALLED KIA CUSTOMER SERVICE AND SPOKE WITH RYAN IN CALIFORNIA AND HE SAID THERE ARE NO RECALLS ON MY VEHICLE. SHOULD MY VEHICLE BE CHECKED UNDER SC200? MY VEHICLE HAS ALL THE SYMPTOMS THAT FALL UNDER THAT RECALL. I AM GREATLY CONCERNED ABOUT ENGINE FIRE/FAILURE.
PEELING PAINT, ENTIRELY DOWN TO BASE ON HOOD AND NEXT TO WINDSHIELD BOTH SIDES.
I HAVE PAINT PEELING FROM JUST ABOVE MY WINDSHIELD AND ALONG THE SIDE OF THE WINDSHIELD.
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT ATTEMPTED TO START THE VEHICLE WHEN AN ABNORMAL NOISE APPEARED AND WITHOUT WARNING THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE VEHICLE WAS LEFT UNDRIVEABLE. CENTURY KIA OF TAMPA (4340 W. HILLSBOROUGH AVE, TAMPA, FL 33614 (844) 757-2536) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
MY 2013 SORENTO STALLS RANDOMLY FOR NO REASON FOR ABOUT HALF SECOND LIKE ENGINE SKIPPING POWER FOR A MICRO MOMENT AND THAN KEEPS RUNNING. THIS HAPPENS AT LEAST 3-4 TIME A WEEK BUT THERE IS NO OPEN RECALL ON MY VIN. LAST TIME IT HAPPENED WHEN I WAS DRIVING ON HIGHWAY WITH 60 MILES/HOUR AND IT STALLED AND RPM NEEDLE WENT TO 0 BUT CAR KEEPS RUNNING. I TOOK IT TO DEALER AND THEY STARTED INVESTINGATING. THERE IS NOT CHECK ENGINE LIGHT OR ERROR CODE. DEALER DUPLICATED PROBLEM ONCE BUT THEN NOTHING. THEY OPENED TECHNICAL CASE WITH KIA WITH NO RESULT. THERE IS A PCM RECALL ON STALLING FOR PCM UPDATE FROM KIA BACK IN 2014 BUT MY VIN DOESN'T FALL UNDER IT SO THEY ARE NOT READY TO PERFORM ANY RECALL PROCESS ON IT. NO HELP FROM KIA AT ALL. FINALLY AFTER ALMOST 3 WEEKS I BROUGHT MY SORENTO BACK FROM DEALER SAYING "IF IT HAPPENS AGAIN BRING IT BACK AND WE WILL CHECK AGAIN". DEALER KEEPS CHARGING DIAGNOSTIC FEE EVERY TIME I GO. I THINK KIA DOESN'T FOR CUSTOMER SAFETY AND DON;T THINK WHAT HAPPENS IF VEHICLE STALLS AND STOPS ON HIGHWAY WHAT HAPPENS TO THE PEOPLE. THEY ARE PLAYING WITH PEOPLE'S LIVES. I SEE THOUSANDS OF PEOPLE COMPLAINING ON VARIOUS FORUM FOR THE SAME ISSUE BUT AGAIN SAME THING THEIR VIN DOESN'T FALL UNDER RECALL THOUGH IT IS A SAME PROBLEM.
MY CAR WAS DRIVING ON THE HIGHWAY WHEN THE WHOLE THING JUST CUT OUT. I'VE NEVER HAD A A PROBLEM WITH IT. AND I HAD TO GET IT TOWED JUST TO BE TOLD I NEED A NEW ENGINE.
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO STATED THAT THE ENGINE BEARINGS WERE WORN, CAUSING THE ENGINE TO SEIZE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
THE FRONT PASSENGER SIDE SEAT BELT WILL NOT LATCH. IT DID THIS ONCE BEFORE LAST WEEK AND IT FINALLY LATCHED. LAST NIGHT I COULD.NOT GET THE RED BOTTOM TO COME BACK UP SO THAT IT WOULD LATCH. WE WHERE SITTING IN A PARKING LOT IN SITTING STILL. THE VEHICLE WAS IN PARK NOTH TIMES.
I AM HAVING A CONSTANT ISSUE WITH MY HEADLIGHTS MAINLY ON THE PASSENGER SIDE. ALL THREE LIGHTS (HIGH BEAM, LOW BEAM AND FOG LIGHT) ON THE PASSENGER SIDE ARE DIM. WHEN I DISCONNECT THE LOW BEAM BULB THE THE OTHER TWO BULBS LIGHT UP FULLY. WHEN I CONNECT THE LOW BEAM BULB BACK THERE IS A HUMMING SOUND THAT STARTS AND ALL PASSENGER SIDE BULBS GO DIM AGAIN. MY KIA SORENTO HAS HAD THIS PROBLEM FOR GOING ON SIX YEARS NOW. USUALLY WE COULD CUT THE CAR OFF AND BACK ON AND THE LIGHTS WOULD TURN BACK BRIGHT. THE PAST COUPLE OF TIME WE HAVE HAD TO CHANGE THE BULBS. NOW NOTHING SEEMS TO HELP. WHEN CHANGING THE BULBS THEY ALL STAY DIM UNLESS I DISCONNECT THE LOW BEAM BULB WHICH I CAN'T DO FOR SAFETY REASONS. AND TO AVOID GETTING A TICKET I HAVE TO DRIVE WITH THE PASSENGER SIDE DIM. NEXT STEP IS TO TRY AND REPLACE THE HEAD LIGHT WIRING HARNESS OR TAKE IT TO THE KIA SERVICE DEAPARTMENT.
EXCESSIVE OIL CONSUMPTION PROBLEM (SCAN 0001.PDF) NOTED BELOW. DIAGNOSTIC COMPRESSION TEST (SCAN 0002.PDF) BY KIA DEALER NOTED BELOW.
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT CONTINUOUSLY FLASHED. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT PROPERLY ACCELERATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER KIA SPITZER LOCATED AT 3414 BROOKPARK RD, CLEVELAND, OH 44134 AND WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 123,000.
OVER A PERIOD OF A MONTH ON MULTIPLE OCCASIONS DURING NORMAL DRIVING ON HIGHWAY AND CITY STREETS, THE ENGINE LOST POWER WHILE DRIVING, ONLY ALLOWING ENOUGH DRIVE ABILITY AT SIGNIFICANTLY REDUCED POWER AND SPEED TO PULL OVER. IN EACH OF THOSE INSTANCES, THE POWER WAS RESTORED TO NORMAL AFTER A SMALL PERIOD OF REST. AN OVERLAPPING CONDITION EXISTED DURING THAT SAME PERIOD, IN WHICH ALL POWER WAS LOST TO THE ENGINE AND POWER STEERING, AS THE ENGINE COMPLETELY SHUT DOWN WHILE DRIVING UNDER NORMAL CIRCUMSTANCES. IN EACH OF THOSE CASES, THE ENGINE WOULD NOT TURN OVER UNTIL AFTER A PERIOD OF REST OF AT LEAST 20 MINUTES. THERE WAS NEVER AN ENGINE WARNING TO INDICATE AN ISSUE. THE CAR WAS SERVICED AND ASSESSED BY CERTIFIED MECHANICS, BUT NO PROBLEM WAS DETECTED. DURING ONE SUCH INSPECTION WITH AAMCO OF REDLANDS, CALIFORNIA, THE CAR LOST POWER DURING THEIR FINAL TEST DRIVE FOLLOWING A RIGOROUS INSPECTION IN WHICH NO ISSUE WAS IDENTIFIED, AND NEVER REGAINED POWER AGAIN. IT WAS DETERMINED THAT THE ENGINE HAD CEASED WITH 141,335 MILES ON THE ODOMETER. ANOTHER ISSUE REVOLVED AROUND AN ELECTRICAL ISSUE WITH THE DRIVER SIDE HEADLAMP AND TURN SIGNAL. IT CEASED TO WORK WHILE WITHIN THE 100,000 MILE WARRANTY AND WAS FIXED WITHOUT COST. HOWEVER, IT CONTINUED TO FAIL AFTERWARDS AND WAS FIXED MULTIPLE TIMES AT PERSONAL EXPENSE. THE AIRBAG LIGHT HAS ALSO BEEN ON FOR HALF THE LIFE OF THE CAR, AND IS STILL ON AT THIS TIME, BUT THE DEALER REFUSED TO ACKNOWLEDGE IT WAS A WARRANTY ISSUE DESPITE A RECALL
MY PASSENGER SIDE HEADLIGHT KEEPS GOING OUT. I HAVE REPLACED IT ALMOST A DOZEN TIMES. BRAKE LIGHTS HAVE WENT OUT TWICE WITHIN A YEAR.
2/26/21 ENGINE FAILURE CYLINDER 4 LOSS OF COMPRESSION POSSIBLY DUE TO DEBRI IN THE ENGINE DURING ASSEMBLY. P0304 CODE MISFIRE IN CYLINDER 4. I HAVE CALLED OTHER KIA DEALERSHIPS TO ASK IF ANYONE ELSE HAD THIS SAME ISSUE AND THEY TOLD ME YES. JOHNSTOWN PA, TEAM KIA WHERE I WAS TOWED TO INFORMED ME OF THE SAME ISSUE INVOLVING CYLINDER 4. I WAS DRIVING TO PITTSBURGH, PA ON THE PA TP ABSOLUTELY LOSS POWER CLIMBING THE MOUNTAIN. I WAS GOING APPROX 70 MPH IN THE LEFT LANE WITH CARS AND TRACTOR TRAILERS BEHIND ME. LUCKILY I WAS ABLE TO GET TO THE RIGHT SIDE TO PULL OVER AND CHECK OUT THE CODES. I ALWAYS CARRY A ENGINE CODE READER IN MY CAR. I HAD RESEARCHED THE MULTIPLE ISSUES WITH THE 2.4 LITER ENGINE ASSOCIATED WITH DEBRI IN THE ENGINE. I FEEL THIS FAILURE HAS SOMETHING TO DO WITH THAT. I HAVE DONE MY MAINTENANCE ON MY VEHICLE SINCE I DROVE IT OFF THE LOT IN 8/2012. I HAVE ALL REPAIR AND RECALL RECORDS ASSOCIATED WITH MY VEHICLE, I HAVE DONE ALL THE RECALLS ASSOCIATED WITH MY SUV. I HAVE ALL RECEIPTS FOR OIL CHANGES, TRANSMISSION & FRONT AND REAR DIFFERENTIAL CHANGES. I HAVE USED BG-44 PRODUCTS TO KEEP MY ENGINE VALVES CLEAN AND CLEAR OF ANY DEPOSITS. I HAVE USED SUPER UNLEADED TO CLEAN THE FUEL SYSTEM, AT EVERY OIL CHANGE I PULL THE THROTTLE BODY OFF AND CLEAN IT THOROUGHLY. THERE IS NO WAY THAT EVERYTHING I HAVE DONE COULD HAVE CAUSED THIS FAILURE WITH CYLINDER 4. I DO BELIEVE THERE IS A BREAKDOWN IN WORKMANSHIP WITH THIS ENGINE. I AM HAVING MY MECHANIC TEAR IT APART AND CHECK TO
THERE WAS A RECALL IN 2017 FOR THE SPEED SENSOR ON THE REAR WHEELS. THE SENSORS FAILED REPEATEDLY AND KIA, ON THE RECALL JUST SPRAYED SILICONE ON THE ELECTRICAL CONNECTIONS. THE SENSORS CONTINUED TO FAIL AND ALL THE LIGHTS ON THE DASHBOARD CONTINUED TO STAY ON. AFTER THE SO CALLED RECALL FIX, I PAID $326.00 TWICE FOR THE LEFT REAR SENSOR, AND $326.00 FOR THE RIGHT REAR. HOWEVER, KIA IS NOT PLACING ANYTHING ON THE ELECTRICAL CONNECTION TO FURTHER PREVENT THE FAILURE OF THE SENSORS. IN AUGUST 2020, I PAID KIA TO REPLACE THE SENSOR ON THE REAR AND DID NOT DRIVE THE VEHICLE UNTIL JANUARY 28, 2021. UPON STARTING THE VEHICLE, THE LIGHTS STAYED ON WHICH THE DEALER STATES THAT THE SENSOR WAS BAD. I EXPLAINED THAT THE VEHICLE HAS NOT BEEN DRIVEN SINCE IT WAS REPLACED IN AUGUST 2020. AGAIN, I HAD TO PAY TO HAVE IT REPLACED AS THE DEALER SAID. WHEN I PICKED UP THE CAR, I ASKED FOR THE OLD PART, AND WAS TOLD THEY THREW IT AWAY. THE SERVICE ADVISOR REFUSED TO LOOK INTO THE TRASH TO FIND THE OLD PART. I CALLED KIA HEADQUARTERS TO MAKE A COMPLAINT AND WAS TOLD THAT THEIR SYSTEM WAS DOWN AND THEY COULD NOT TAKE MY COMPLAINT. I CANNOT CONTINUE TO PAY KIA MONEY TO KEEP REPLACING THE SENSOR, OF WHICH I CANNOT ACCESS, AND THEY KNOW THAT IT IS A DEFECT. I HAVE SPENT OVER $1200 SINCE THE RECALL WAS FIRST ISSUED ON THE SAME PROBLEM. THERE SHOULD BE A PERMANENT FIX TO THIS. THESE WIRES ARE UNDERNEATH THE CAR AND EXPOSED TO WATER FROM RAIN ON THE STREETS AS YOU ARE DRIVING. WHY KIA DO NOT FIND A WAY
DRIVING HOME FROM 30 MILE TRIP AND ENGINE MADE A BIG TICKING NOISE THEN A BOOM. LOTS OF SMOKE COMING FROM HOOD AND COASTED TO STOP. ONLY HAS 107K MILES. NEVER HAD A CAR DO THIS BEFORE. GOT IT ANALYZE FROM GARAGE AND THERE IS A HOLE IN THE ENGINE BLOCK.
MY HEADLIGHTS AND BRAKE LIGHTS KEEP GOING OUT. I HAVE REPLACED THEM ALL TWICE IN A YEAR. ON TOP OF THAT, EVERY TIME I'VE HAD TO CHANGE MY HEADLIGHTS, I'VE ALSO HAD TO CHANGE THE WIRING HARNESS THAT THE LIGHT GOES INTO. IT'S LIKE THE IT EXPLODES AND MELTS THE PIECE THAT THE LIGHT SNAPS INTO.
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF ENGINE OIL. THE VEHICLE WAS TAKEN TO KIA CHULA VISTA (540 AUTO PARK DR, CHULA VISTA, CA 91911, (619) 656-2700) WHERE IT WAS DIAGNOSED WITH NEEDING THE TRANSMISSION AND CATALYTIC CONVERTER TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 99,500.
THE ENGINE HAS AN OIL LEAK AND NOW A CRACKED 4TH CYLINDER CAUSING A $638 BILL AT THE MECHANIC TO KEEP THE CAR RUNNING AT BARE MINIMUM. THE ENGINE WAS A RECALL REPLACEMENT AND I BELIEVE IT SHOULD BE PART OF THE 12/2/2020 RECALL. THIS IS CAUSING HARDSHIP FOR MY FAMILY.
WAS DRIVING HOME ON ICY SNOW COVERED ROADS WITH THREE CHILDREN IN MY VEHICLE WHEN ALL OF A SUDDEN MY PASSENGER LOW BEAM LIGHT WENT OUT MAKING IT DIFFICULT TO SEE THE ROAD. ON TOO OF THE SNOW AND ICE MIXTURE I WAS ALSO TRAVELING THROUGH AN AREA OF CONSTRUCTION SO ALL THE STREET LIGHTS WERE OUT AND HAVING ONLY ONE HEADLIGHT MADE IT DIFFICULT AND SCARY TO NAVIGATE THE ROAD AND ALL THE CONSTRUCTION COMES. I DROVE THE REST OF THE WAY HOME WITH MY HIGH BEAMS ON AND THE NEXT DAY IMMEDIATELY BOUGHT A REPLACEMENT BULB. WHICH WAS A WASTE OF MONEY.....BECAUSE THE BULB IS NOT THE ISSUE. BEING A SINGLE MOM OF 3 I DO NOT HAVE MONEY TO BE WASTING AND NOW I'M NOT ONLY OUT THE MONEY FOR THE BULB BUT I STILL HAVE TO PASSENGER SIDE LOW BEAM MAKING IT UNSAFE FOR ME TO DRIVE AT NIGHT AND I CANNOT AFFORD A TICKET FOR DRIVING EVERYWHERE WITH MY HIGH BEAMS ON. FROM READING ALL THESE COMPLAINTS IT SOUNDS LIKE THE WHOLE ASSEMBLY NEEDS REPLACED WHICH IS EXPENSIVE AND ALSO NOT SOMETHING I WILL BE ABLE TO AFFORD ANYTIME SOON. I JUST BOUGHT THIS VEHICLE USED A COUPLE MONTHS AGO AND I HAVE LOVED IT UP UNTIL NOW. I WISH THAT KIA WOULD ISSUE A RECALL AND FIX WHAT IS OBVIOUSLY A MANUFACTURERS MISHAP.
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED. THE OIL WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE). THE VEHICLE WAS TOWED TO BALD HILL KIA (1021 BALD HILL RD, WARWICK, RI 02886, (844)707-1516) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OVER THE REPAIR MILEAGE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 153,000.*DT*JB
I HAVE 112782 MILES ON THIS CAR. I GOT A CHECK ENGINE LIGHT COME ON AND FOUND THAT HAD A CODE P200A.AN INTAKE MANIFOLD BANK #1 PROBLEM.AFTER DOING RESEARCH ON THIS IT LOOKS LIKE A LONG ONGOING PROBLEM WITH HYUNDAI AND KIA'S.4 CYLINDER AND 6 CYLINDERS ENGINES
AT ROUGHLY 60,000 MILES WE STARTED NOTICING PAINT CHIPPING ABOVE THE WINDSHIELD ON OUR 2013 KIA SORENTO. ABOUT TWO WEEKS AGO PIECES OF PAINT 2 INCHES LONG FLAKED OFF THE PASSENGER POST BETWEEN THE WINDSHIELD AND DOOR. I REPORTED THIS TO KIA AND THEY STATED REPAIRS ARE NOT COVERED. I HAD AN ESTIMATE DONE AT A KIA DEALER THAT CAME BACK $2500.00 +.
THE COLOR OF THE CAR IS SNOW WHITE PEARL. AND OUT OF NOWHERE, THE PAINT STARTED TO PEEL OFF. FIRST, IT WAS ON THE HOOD, AND NOW THE A-PILLAR. THE CAR DOESN'T HAVE ANY ACCIDENTS AND IT'S THE ORIGINAL MANUFACTURER'S PAINT. THE PAINT SHOP GUY TOLD ME IT'S JUST GOING TO GET WORTH WHEN PEELING STARTS.
ON DEC 31 2020 I REPLACED BOTH HEADLIGHT BULBS DUE TO THE PASSENGER BULB BEING OUT. ON APPROXIMATELY JAN 20TH 2021, BULB WAS NOT ON (DRIVER'S SIDE WAS ON). PULLED BULB AND PUT IT BACK IN, MAKING SURE IT WAS SECURELY SEATED. TURNED ON LIGHTS, BULB CAME BACK ON. THE NEXT DAY, NOTICED BULB WAS OUT AGAIN (DRIVER'S SIDE STILL WORKING). BOUGHT A NEW BULB, REPLACED OTHER BULB WHICH IS LESS THAN 3 WEEKS OLD. ON APPROXIMATELY JAN 30TH, NOTICED BULB WAS OUT AGAIN (DRIVER'S SIDE STILL WORKING). VEHICLE HAS NEVER BEEN IN AN ACCIDENT, NOR HAS THE HEADLIGHT ASSEMBLY BEEN REPLACED, ONLY THE BULB. ON JAN 31 I PULLED EXISTING BULB, SNAPPED BACK INTO PLACE, TURNED VEHICLE BACK ON. BULB WHICH APPEARED TO NOT BE WORKING, TURNED ON. PULLED BULB AND PUT IN THE PREVIOUS BULB (BOUGHT DEC 31 2020) BACK IN, SNAPPED IN PLACE, TURNED VEHICLE ON, AND BULB WORKED. THIS WOULD SEEM TO INDICATE A PROBLEM WITH EITHER THE HEADLAMP ASSEMBLY, OR THE "PIGTAIL" FOR THE LOW BEAM BULB.
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED AFTER DRIVING AND PARKING THE VEHICLE, THE CONTACT SMELLED BURNING OIL AND AN ELECTRICAL ODOR COMING FROM UNDER THE HOOD. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT NOTIFIED AN INDEPENDENT MECHANIC WHO RECOMMENDED THAT THE OIL BE TOPPED OFF TO FIX THE FAILURE HOWEVER, THE FAILURE THE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 126,000.
MY ENGINE STARTED LEAKING FROM THE GASKETS. IN FURTHER REVIEWING THE ISSUE WAS THE BOLTS THAT HOLD THE ENGINE WERE ALL LEAKING. THE ENGINE WAS TOTALED.
WHILE DRIVING, MY TRUCK STALLED WHILE TURNING INTO A PARKING LOT. IMMEDIATELY AFTER THE STALL, THE ENGINE LIGHT CAME ON AND STARTED BLINKING, SHORTLY AFTER THE BATTERY LIGHT CAME ON AS WELL. I PARKED THE CAR IN A SAFE LOCATION TO CHECK THE VEHICLE. THE VEHICLE WOULD NOT TURN OVER. I NEEDED TO JUMP THE CAR SEVERAL TIMES IN ORDER FOR IT TO TURN BACK ON. THE ENGINE LIGHT STILL APPEARS BLINKING AS I DROVE IT TO GET A DIAGNOSTIC READING . WHILE DRIVING THE CAR , LEAVING IDLE THE CAR WOULD JERK AND HAVE A HARD TIME MOVING BACK INTO MOTION. THE CODE READ P1236 KNOCK SENSOR FAULT/SENSOR BAD. MY CAR HAD JUST COME OUT OF KIA TWO WEEKS PRIOR IN FULL HEALTH. THIS ISSUE CAME OUT OF NO WHERE.
MY CAR IS AN EBONY BLACK 2013 KIA SORENTO. ON JULY 22ND, 2019, I WAS DRIVING THE CAR TO ATLANTA GA AND IT JUST CAME TO A DECELERATION MODE AND STOPPED IN HE MIDDLE OF THE ROAD. I GOT IT TOWED BY AAA AND BROUGHT IT HOME AND THE SENT IT TO THE DEALERSHIP. I WAS CALLED AND TOLD BY THE DEALERSHIP SERVICE DEPARTMENT THAT MY ENGINE IS KNOCKING AND IT IS GONE. I BROUGHT THE CAR HOME AND IT HAD BEEN SITTING ON MY DRIVE WAY EVER SINCE, LATE LAST YEAR, I SAW A NEWS ITEM RECALLING A LITANY OF KIA VEHICLES AND WHICH I BELIEVED MINE WAS INCLUSIVE BASED ON THE PROBLEM THEY CLAIMED IT IS DEVELOPING OR HAD DEVELOPED AND THE YEAR MODELS. I CALLED NHTSA TODAY AND WAS TOLD MY VIN NUMBER IS NOT INCLUSIVE. I DO NOT SEE WHY A CAR OF LESS THAN 6 YEARS OLD, WITH 135,000 MILES ON IT WITHOUT ANY ENGINE SIGN WILL STOP IN THE MIDDLE OF THE ROAD WITHOUT ANY CHECK ENGINE SIGN AND WARNING. I STILL HAVE THE CAR ON THE DRIVE WAY AND START IT TO WARM IT UP. THIS INCIDENT OR BREAK DOWN OCCURRED BEFORE HOGANSVILLE EXIT ON THE I-85 NORTH IN GEORGIA. THANKS IN ADVANCE.
MY ENGINE LIGHT WENT ON AND I IMMEDIATELY TOOK IT TO MY MECHANIC. THERE WAS NO OIL IN MY CAR, EVEN THOUGH THE OIL LIGHT NEVER CAME ON. TWO INDEPENDENT MECHANICS SAID I NEED A NEW ENGINE. EVEN THOUGH MY ENGINE HAS A LIFETIME WARRANTY DUE TO A CLASS ACTION SUIT, THE KIA DEALERSHIP SAID THEY COULD NOT OPEN A CLAIM UNLESS MY ENGINE SEIZES UP, WHICH CAN HAPPEN ANYTIME, ANYWHERE. I TOLD THEM I DO NOT FEEL COMFORTABLE ALLOWING THAT TO HAPPEN, AND THEY AGAIN SAID THERE IS NOTHING THEY CAN DO, THAT KIA IS NO LONGER COVERING EXCESSIVE OIL CONSUMPTION AS OF NOV. 2020.
THE PASSENGER HEADLIGHT AND TAIL LIGHT BULBS BURN OUT QUICKLY. THE CONNECTOR TO THE LOW BEAM HEADLIGHT HAS MELTED AND BEEN REPLACED MANY TIMES, EVEN BY THE DEALERSHIP. THERE IS LIKELY TOO MUCH AMPERAGE AND OR POWER GOING TO THE PASSENGER SIDE OF THE VEHICLE, CAUSING THE ISSUE AND POSSIBLY DUE TO A FAULTY WIRING DESIGN.
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC DIAGNOSED THAT THE OIL SENSOR WAS NOT OPERABLE AND THE CHECK ENGINE LIGHT WA ILLUMINATED WHILE OPERATING THE VEHICLE. THE FAILURE WAS CAUSED BY AN OIL LEAK NEXT TO THE ENGINE MAIN SEAL. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS CONCERNED THAT THE ENGINE WOULD OVERHEAT AND CATCH ON FIRE. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 126,000.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2013 Kia Sorento → · Every Sorento year → · How the figures are calculated →