2013 Kia Sorento complaints

The contact owns a 2013 Kia Sorento. The contact stated that while driving at various speeds, the RPM’s revved up however, the vehicle hesitated to accelerate. The check engine warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty engine. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,000.

Engine cooling system failure on my second engine after it being replaced ounce already still the same thing overheating millions of recalls on 2013 kia serento with cooling system failures why am I have to buy another engine with 2 years of replacing my original with the same problem my vehicle vin need to be added with the rest of the same year make an model

1) Engine suddenly stopped; seized; couldn't control steering wheel was very hard to steer off road; 2)safety of passengers and children in school zone; 3) safety 3 passengers ages 67, 93, 13 because of sudden stop; reduced speed at its own pace and vehicles behind, traffic; steering was difficult because of locked engine; 4) had to push off busy street, got towed next day; 5) no warning prior to failure on 9/6/2023 at 1130am CDT.

The contact owned a 2013 Kia Sorento. The contact stated that while driving at 60 MPH and towing a trailer, he heard a loud abnormal sound emanating from the rear of the vehicle. After which, the instrument panel behaved erratically, then the vehicle lost all motive power, and the contact observed smoke entering the interior of the vehicle. The contact stated that he was able to coast to the shoulder of the roadway, where the vehicle failed to shift into park. After some time, the contact observed the vehicle engulfed in flames originating from an unknown location. Local emergency services were called and were able to extinguish the flames. A fire and police report was filed, but no injuries were reported. No warning lights were illuminated. The vehicle was towed to a tow yard and deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 133,000.

Steering jerks to left at highway speeds. Feels like motor driven power steering is causing this and leads to over Correctional at highway speeds. Also rear end noise when turning at slow speeds.

2022-09-22 I took my 2013 Kia Sorento for both low beam lights out to Ed Voyles Kia Service - 2145 Cobb Parkway SE, Smyrna, GA 30080. Initially, the Service shop only replaced the bulbs and wanted to send me on my way. I explained that I already replaced both bulbs 2 times and the low beams keep going out and changing the bulbs is not going to solve the problem. I demoed how pushing on the hood alone makes the lights flicker. Then, the Service shop replaced the passenger low beam connector per Kia warranty extension. They did not replace the driver low beam connector. 2023-10-20 I took my 2013 Kia Sorento for driver low beam light out and airbag light on to Ed Voyles Kia Service - 2145 Cobb Parkway SE, Smyrna, GA 30080. They fixed the airbag clock assembly per Kia warranty extension but although they admitted that the fix to the driver low beam connector should had been done a year prior, now the warranty expired, and they did not honor it.

The contact owns a 2013 Kia Sorento. The contact stated that while driving at 20 MPH, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality. However, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. The contact investigated the failure and related the failure to a Manufacturer’s Security software update that the vehicle had received prior to the failure. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 70,000.

The paint has peeled and I see every white 2013 Kia sorrento with the same problem. The paint is defective and should be compensated for it. There are many blogs with people having the same issue.

White paint is peeling off on hood and roof.

In the past two weeks the Warning lamp for front passenger seat remains lit up indicating airbag problem in that area second row seats clip areas to lift seats and allow entry to third row were very hard to operate and now malfunctioned and don't work at all to lift seats. This has been checked out by Kia dealer last year to no resolve(they were able to lift seats up with great effort), but I am not able to get the seats lifted rendering access to 3rd row impossible for use.

Exterior paint is rapidly falling off the car, to the degree that the outer paint will completely delaminate. It appears to be a serious manufacturing defect, as the car has been properly cared for, and the peeling has nothing to do with scratches, dents or other abrasions. The peeling paint is accessible to children, including my own, who could easily get it on their hands and ingest, making it a major hazard. I've taken it to two auto body shops, who refuse to touch up the peeling areas, because they insist that the only fix is a complete paint strip and repainting of the entire car.

I took my Sorento to an automotive center because the paint is peeling off on 2 areas and I wanted to have it painted. I was told there’s a problem with the primer that was used by Kia. They said the same problem is happening with other manufacturers such as Toyota and possibly Hyundai and those companies have a recall on their vehicles. He told me to check for a recall but I see there isn’t one yet. I checked some Kia Sorento reviews and there are several Kia owners who are having the same issue. So I wanted to make you aware of the problem and hopefully with enough vehicles with the same problem a recall will be issued. I attached photos. Thank you!

Car caught fire in the engine compartment.

Burning oil rapidly at approximately 100,000 miles. Engine started to make a clicking noise when going uphill with poor acceleration. Engine seized while driving, but was able to pull over to safe area thankfully. Learned of engine recall and is now being replaced by dealership at 118,000 miles.

Around June 11, 2023, I took my car to the dealership for a recall item. They washed the car and a large section of the paint came off around the windshield. The Kia dealership said that Kia Corporate is aware of the problem but is not paying to have it fixed. I had to pay the dealership to have it repainted. I now see other small areas on the hood that are starting to chip as well.

The contact owns a 2013 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle consumed one quart of oil for every 700 miles driven. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.

P1326 came on while traveling at highway speed 70mph, the vehicle jerked and turned of while traveling. Managed to pull over at weight station to get towing service. The vehicle just started knocking and on safe mode at 2000rpm. Can't drive it.

KIA vehicles have an oil comsumption problem. I discovered recently that my engine was empty of oil. Two weeks later I check the oil level and was 2 quarts below full capacity. I went to an online forum of KIA owners and discovered the seriousness of the problem. The main problem are engines seizing-up while highway driving. I can attest to the seriousness of this problem when approximately 1 year ago my daughter's 2012 KIA Optima engine seized while driving and fortunately her husband was with her and helped her steer the vehicle to a safe place along the highway. KIA has known of this problem for many years and has yet to con-front the issue.

When driving to work the engine made a noise then quit running. It will not turn over.

High oil consumption for several months. Using 3-5 qts of oil every other week. Oil is burnt and black. Engine noise. Engine failed while driving.

This truck has had one owner (though 3 on paper - myself and my ex husband, then transferred solely to me, then transferred to my current partner a few months ago). It has been pristinely maintained and has 110,000 miles on it. Despite absolutely perfect maintenance, and even taking it to the dealer in March and asking them to look for problems, and none being found, the engine blew on the highway yesterday. It started to get sluggish, then slowed significantly, the check engine light came on, and then we coasted off the ramp, having to push the truck the rest of the way to safety. Local shops are quoting $10,000 to rebuild or $12,000 for a new engine.

The engine started knocking, experienced loss of power, and oil leaks around the engine head. Kia of Savannah refused to retrieve the vehicle, and I could not afford to tow it to them. Then, they could not get me an appointment for months. Now they are refusing to conduct repairs because the “knock sensor upgrade” was never performed.

The contact owns a 2013 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and stalled. The vehicle was towed to the residence. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the engine needed to be replaced. The contact called the local dealer and was informed that the vehicle had exceeded the warranty requirements. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 20V750000 (Engine). The manufacturer was notified of the failure. The failure mileage was approximately 178,000.

The contact’s stepdaughter owns a 2013 Kia Sorento. The contact stated while the driver was driving 10 MPH, the engine made abnormal knocking sounds. The contact was unsure if a warning light was illuminated. The driver was able to veer to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling) since an unknown recall for the Knock Sensor Detection System (KSDS) software update on the vehicle was not performed. However, the contact stated that he had scheduled an appointment with the dealer for Knock Sensor Detection System (KSDS) software update prior to the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 94,000.

The inside paneling on the driver side rear door is detaching from the frame and catching on the rubber seal. It is causing the door to be inoperable and unable to open from the inside causing a safety concern in the event of an immediate need to evacuate.

Engine stopped. will not turn over. checked oil control valve and full of metal shavings. oil pan full of metal shavings. call kia. not on list. repair yourself. they are not reparing any cars. said they were but denying everyone. check the records. all talk and no action. pleasing the judge with their layer statements. what can i do. i have no help. no kia, no court, no gov. never again will i and my court be debutted.

Driving car, was getting off an exit and the engine completely seized up, no power, no lights, no steering. Had it towed. Found out the engine seized with no apparent reason and the motor needs to be replaced.

Approximately 4 years ago the paint began to chip on the roof and side near the windshield of my Pearl white sorento. It was bubbling up and slowly chipping away and has now began to rust.

When driving my 2013 Kia Sorrento with 68,000 miles on a highway at 65 mph, the engine seized coming to a complete stop. The brakes were also completely frozen. I was lucky to maneuver the car to the shoulder of the road where it eventually rolled to safety. The Kia dealer informed me that was a recall on my vehicle for this exact problem. And a Kia certified mechanic deemed the problem of my car the exact issue as to why a recall was placed on the vehicle. Kia Corporate is refusing to honor the repairs that need to made according to the recall. Kia is denying the repairs because they claim they mailed me postcard in 2018 notifying me of the recall. I did not receive the postcard or any other form of communication from Kia regarding this recall. Kia cannot prove they mailed the postcard to me. In this age of technology, a consumer such be able to trust that an important notification from a car manufacturer about an recall that is potentially very dangerous to the life of the driver and passengers of the car, would warrant an email, text message, or phone call. A simple postcard without a follow up is unacceptable and in this case ineffective because I never received it. I would like Kia to honor the recall and repair my vehicle.

Like many Kia owners my engine had catastrophic failure. Without warning it overheated. The dealership said it was a cracked engine block. There are hundreds of stories like mine on a Kia owners Facebook page. One family had the engine catch for on the side of the road. This is a known issue for Kia. There needs to be a recall and not just extended warranty band aids.

One month after purchasing(11-29-15) used car from Kia dealer, the paint started peeling on front panel above the windshield. It was repaired(12-28-15) by the dealer. It was brought to their attention when other areas started peeling shortly after but they didn’t care and didn’t say anything was wrong. Now there are four areas that are peeling on my car. It has been parked in garage since purchased. The auto body place said that it looks like it was not painted correctly.

The contact owns a 2013 Kia Sorento. The contact stated that while driving approximately 45 mph a knocking noise was present coming from the engine and the vehicle began to violently shake and vibrate causing the driver to lose control of the vehicle and crash into a ditch. During the crash both the driver and passenger side and curtain air bags deployed. The driver sustained a concussion that required medical attention. A police report was taken at the scene. The vehicle was later towed to the local dealer who diagnosed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 153,000. The contact stated that the vehicle's engine seized up due to leftover metal particles in the engine cylinders. The contact has since sold the vehicle.

After a routine oil change my air bag sensor light illuminated after turning the car on. Tried the reset, still on. I took it to a mechanic who told me this is a common problem with KIA Sorentos. He also said that it is likely some sensor or the airbag itself and it being on it is very unsafe to drive because it won’t deploy if there is an accident. There has never been a collision or any other reason for this to occur other than faulty manufacturing. After researching I’ve found many posts of other Sorento owners with the same issue. All of them being required to pay a heavy amount for a fix that should be a safety recall. We all have paid a large amount for a “safe” vehicle. Common sense would say that it is KIA’s responsibility to fix the issue, regardless of warranty. It isn’t a wear and tear, its lives and financial burden. I cannot afford to have it fixed, but it is my only vehicle. What am I supposed to do? Please, get this recalled.

Yesterday, when I went to start my car, it barely turned over. Today it started fine but while I was stopped at a red light at a busy intersection during rush hour, my car shook violently for about 3 seconds and then stalled. It didn’t lose battery power but was completely off. I attempted to restart it 5 times. First, it wanted to turn over but didn’t. Second, the engine just clicked a couple times. Third through fifth, it didn’t even attempt to start. There was absolutely no warning that this was going to happen and no check engine lights. After waiting a couple more minutes, it finally turned over, still with no check engine light, and I was able to get myself home safely. We weren’t able to replicate the issue. We Checked the fuel pump, battery power, the starter and checked for any codes even though there isn’t a check engine light on. All of which were fine. I bought this car used and it was apart of the engine recall a few years back. I’ve looked up other peoples description of what happened to them before they had there engines replaced and more than 10 of them were similar to what happened to me today. I have a one year old and am now terrified to even drive my car with her in it because I don’t know if or when this is going to happen again or if it is going to happen while driving next time.

My airbag light has been on for a while and I didn’t know until today that technically I shouldn’t be driving it. I learned that, if the light is on, there is a possibility that in the event of a collision the airbags may night deploy. I am financing this car from car shop and had to have a recall for the airbags be repaired. Is there any way to have this issue corrected without paying? I’d rather not die going food shopping.

My engine stopped without warning while traveling on the highway at 60 miles per hour. If there had been any cars coming, it would have been a diaaster.

Paint is bubbling / peeling off causing rust on this 2013 White Kia Sorento.

Rear passenger seat belt exploded

UNKNOWN

The contact’s wife owns a 2013 Kia Sorento. The contact stated that while his wife was driving at an undisclosed speed, the vehicle stalled without warning. The contact’s wife was able to restart the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer where the failure could not be duplicated; however, after the vehicle was retrieved, the failure recurred. The vehicle was taken back to the dealer however, the failure could not be duplicated. Upon research, the contact associated the failure with Technical Service Bulletin Number: SC106. The manufacturer was not notified of the failure. The failure mileage was approximately 131,178.

Engine keeps shutting off at 50 miles per hr no warning lights or engine codes, this keeps happening every two or 6 days. Mechanic replicated the issue but no engine codes were presented, so no solution. This vehicle is no save to drive. When vehicles shuts off you lose control of the steering wheel. And you can’t start the vehicle back up until you get to a full stop.

Vehicle was parked at a store in accessory mode while I ran inside to grab drinks on the way to a birthday party. My children were inside and noticed smoking from the hood and got out before the vehicle was consumed by flames. Luckily the engine was not running and we were not driving/accelerating at the time of fire. I had several issues with headlight and taillights blowing, the last time the headlight harness was completely melted and had to be changed out. The fire department speculates the fire started near the battery, which would make sense considering the headlight in question was the one closest to the battery, and accessory mode was on. My 5 year old now believes every car we have will eventually catch fire. Please advise.

The paint started peeling from the hood in my field of vision.

Rapid Delamination and paint peeling.

My vehicle was having trouble starting so I scanned it and found out it might be part of a recall. I called Kia recall department and they confirmed that there was a safety recall for my engine and to make an appointment with the dealership. I called the Longmont Kia Fowler dealership in November but they refuse to service the recall for mr in a timely manner. They said it would take 2 months to even do the diagnostic that was a safety concern. They said all Kia dealerships are busy with the recalls and I would just have to wait. I called Kia management back and told him my concerns and documented every call because I didn't know what to do and needed help but didn't have another vehicle. Kia just said keep on them and didn't tell me not to drive the vehicle or that my life could be in danger like it was. The engine caught on fire in December and I was put in considerable danger. It was towed to Kia Fowler Longmont and they have refused to service it or give me a rental car. First they never did the diagnostic and filed the wrong request for the incorrect recall and then tried to lie about it. Now they're on their third reason of why I don't qualify for the recall that kia already confirmed I am part of throuhout this ordeal sayin I didn't ask for it to be serviced before the damage was done, which was not true and I've records of them refusing to service it in a timely manner and make me wait 2 months which was dangerous. Now they're saying since I'm not the original owner I

When driving on the highway, paint unexpectedly peels off in large (hand size or larger) sections mainly from the roof. Although it doesn't hurt cars behind you, the shock of being hit and/or the obstruction of view for drivers behind you can lead to a pile up if the driver swerves or freaks out. (Similar risk to a sheet of paper suddenly covering the wind shield on the driver's side)

Hello. The gugua started turning on the lights on the panel about 7 months ago. The lights on are the engine, the brakes, the “ABS”, and other lights that cannot be explained. Those lights have never gone out and since then the gugua has turned itself off, many times it does not turn on, a battery inflated me (I had to buy a new battery), the foot brake also causes a lot of problems. When trying to stop the gugua with the foot brake, the gugua shakes, the foot brake blows like air, the pedal shakes, among others. Also the handbrake (emergency brake) does not work well, on a sloping road the gugua does not stop with the handbrake when I put it on. The gugua has electrical problems in general. There are also other things that I don't know how to explain. The gugua is a danger as it is, please I need you to do something about this matter. Thanks a lot.

The door Handel broke off and the backup camera, radio system stop working no viewing for rear camera

Yesterday I drove home from work and this morning when leaving I notice paint missing from my car near the passenger side of the windshield. There is no reason this should be happening. My car is kept in a garage. This is a paint defect and I would like this taken care of. I will be calling Kia in the morning and will be getting a lawyer.

Currently The KIA described above has a right rear seat that is not safely usable. The seat back does not smoothly unlatch from the upright position. When jiggling succeeds in unlatching the seat back allowing the seat back to go to the fold down position the latch jambs in that position. This jamming prevents rear seat passengers from safely riding in this seat or making use of the seat back to secure a child care seat. A Technical Service Bulletin issued by KIA describes the safety issue. I quote the bulletin. "The bulletin provides information related to some 2011-2013MY Sorento (XMa) vehicles, produced from October 26, 2009 to November 5, 2012, which may exhibit a concern related to the second row seats being inoperative or difficult to release. It is important to note that some amount effort is required to fold the 2nd row seats. To correct this condition, follow the service procedures outlined in this TSB 093( Rev 1, 08/22/2013). I refer to the table below for detailed information on each concern and the associated service procedure". To date I have approached my area Kia dealership and contacted Kia's Customer service 800 number but my concerns have fallen on deaf ears. It appears to me that lives and health could best be protected by considering this unsafe and common condition for a recall.