TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A TECHNICIAN WAS UNABLE TO LOCATE A FAILURE. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 16,000. UPDATED 7/25/14*CN
2013 Kia Sorento complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →
FIRST INCIDENT : AFTER A FULL STOP AT RED LIGHT, AS CAR TOOK OFF, ENGINE STALLED OUT. HAD TO TRY SEVERAL TIMES TO RESTART ENGINE. AFTER RESTARTED, THE CAR DROVE FINE. SECOND INCIDENT : AFTER SLOWING DOWN THE CAR TO ABOUT 3MPH AND REACCELERATING, ENGINE STALLED OUT. AFTER A FEW TRIES TO RESTART THE ENGINE, IT RESTARTED AND DROVE FINE. *TR
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE HE DROVE AT 65 MPH, THE SUNROOF EXPLODED. THE CONTACT SUFFERED CUTS TO HIS HANDS. THE FRONT PASSENGER SUFFERED CUTS ON THE BACK AND HANDS. THE PASSENGER IN THE REAR SUFFERED CUTS TO THE HANDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 26,700.
04-21-2014 @ 5:30 AM. CAR WILL NOT START. NO ELECTRICAL PRESENT ON ANY SYSTEM-NOTHING. CALLED KIA ROADSIDE SERVICE AND THEY SUGGESTED A JUMPSTARTED WHICH WE DID AND THE CAR STARTED. I RAN THE CAR FOR AN HOUR OR SO WITH NO PROBLEMS. I TOOK IT TO A LOCAL GARAGE AND HAD THE BATTERY AND ALTERNATOR TESTED AND NO PROBLEMS WERE FOUND. I CALLED KIA DEALERSHIP AND DESCRIBED THE EVENTS TO THEM AND THEY STATED THAT IT WAS SIMPLY A DEAD BATTERY. NEXT MORNING (YESTERDAY), THE CAR WAS TOTALLY DEAD ONCE MORE. CALLED KIA ROADSIDE ASSISTANCE AND THEY WANTED TO JUMPSTARTED IT AGAIN. I REFUSED AND TOLD THEM TO SEND ME A TOW. THEY DID AND THE CAR WAS TAKEN TO THE CLOSEST KIA DEALERSHIP, 65 MILES AWAY. SEVERAL HOURS LATER I CALLED THE DEALERSHIP AND THEY STATED THAT IT WAS A DEAD BATTERY. THEY CHARGED THE BATTERY FOR 3-4 HOURS, TESTED THE CHARGING SYSTEM AND PRONOUNCED IT "FIXED". I LEFT IT AT THE DEALERSHIP AND PICKED IT UP THIS MORNING (TODAY). IT STARTED AND MY WIFE IS NOW DRIVING IT. I DO NOT BELIEVE IT WAS THE BATTERY AND I EXPECT IT TO HAPPEN AGAIN BUT THE DEALERSHIP'S SHOP WILL DO NO FURTHER INVESTIGATION. I'LL KEEP YOU INFORMED. *TR
WHILE DRIVING ON THE FREEWAY IN LIGHT TRAFFIC AT SPEEDS AROUND 40MPH THE VEHICLE SHUT OFF COMPLETELY. I HAD TO COAST TO THE SHOULDER, PUT THE VEHICLE IN PARK AND RESTART. THE VEHICLE RESTARTED COMPLETELY FINE. THIS INCIDENT HAS HAPPENED 3 TIMES IN THE LAST 6 MONTHS. THE VEHICLE IS CURRENTLY AT A KIA DEALERSHIP AND THEY ARE NOT FINDING ANYTHING WRONG WITH THE VEHICLE. *TR
I HAVE A 2013 KIA SORENTO THAT HAS LOST POWER NUMEROUS (10-15) TIMES. IT HAS OCCURRED IN MULTIPLE SETTINGS, AT LIGHTS, DRIVING DOWN THE STREET, BUT MOSTLY WHILE DRIVING DOWN A VERY BUSY INTERSTATE AT 65-70 MILES AN HOUR. THIS CAR IS GOING TO GET ME, ONE OF MY GRANDBABIES OR SOMEONE ELSE KILLED! ONCE I TURN ON MY HAZZARDS AND GET THE CAR OVER TO THE SIDE OF THE ROAD/MEDIAN, TURN IT OFF AND BACK ON IT STARTS AND CONTINUES ON DOWN THE ROAD WITH THE ENGINE LIGHT ON. THE FIRST TIME I TOOK IT IN THEY TOLD ME THE SEAL ON THE GAS TANK WAS BAD AND THEY REPLACED IT. THE SECOND TIME I TOOK IT IN THEY TOLD ME THE COMPUTER COULDN'T FIND ANYTHING WRONG. I'M TAKING IT IN FIRST THING TOMORROW MORNING AS IT HAPPENED ON THE INTERSTATE AGAIN THIS MORNING, WONDER WHAT THEY'LL TELL ME THIS TIME?! I SHOULD HAVE STUCK WITH MY 9 YEAR OLD CHEVROLET, NEVER HAD A SINGLE PROBLEM. PLEASE, PLEASE INVESTIGATE THIS PROBLEM AND FORCE AND FIND A FIX" BEFORE" PEOPLE ARE KILLED! *TR
DRIVING DOWN THE ROAD AND A LOUD POP OCCURRED AND THE REAR SUNROOF HAD SHATTERED. NO OTHER CARS OR PEOPLE WERE AROUND. STOPPED AND CHECKED THE GROUND WHERE IT HAPPENED AND FOUND NO OBJECTS THAT WOULD HAVE CAUSED SUNROOF TO SHATTER. SUNROOF APPEARS TO HAVE SHATTERED WITHOUT EXTERNAL CONTACT OF ANY KIND. *TR
ENGINE STALLED A TOTAL OF 8 TIMES WHILE IN MOTION SINCE 6/13/12, THE DATE OF PURCHASE OF THIS NEW CAR. THIS CAR HAD BEEN TAKEN INTO THE DEALER MULTIPLE TIMES. KIA HAS SAID IT CANNOT DIAGNOSE THE PROBLEM. *TR
I HAVE OWNED THIS CAR FOR 1 WEEK AND WHILE DRIVING IN THE MIDDLE OF TRAFFIC AT ABOUT 35 MPH IT COMPLETELY SHUT OFF! I ALMOST CAUSED A MAJOR ACCIDENT! *TR
WE HAVE 2013 KIA SORENTO, IT IS BEEN FEW MONTHS WE HAVE THIS PROBLEM OF SHUTTING ENGINE DOWN WHEN DRIVING IN SLOW SPEED AROUND 35 TO 40 MILES SOMETIME LESS AND SOMETIME STOPPING AT TRAFFIC LIGHT OR STOP SIGN, ALSO WE NOTICED IF WE GO OVER THE STREET BUMPS OR DOWN HILL LIKE ENTERING UNDERGROUND PARKING. BEEN IN DEALER TOO MANY TIMES, BEEN CONTACT BY CORPORATE OFFICE; EVERY TIME WE TOOK THE CAR TO THE DEALER THEIR ANSWER WAS, WE DROVE WE COULD NOT FIND ANY PROBLEM AND WE HAVE TO TAKE THE CAR BACK, BECAUSE THEY ARE DRIVING IN HWY WITH 70 OR HIGHER SPEED. FEW MONTHS BACK DEALER CALLED AND INFORMED US WE HAVE RECALL BY KIA AND IT IS RELATED TO YOUR PROBLEM, THEY FLUSH THE SOFTWARE AND LOAD NEW. CAR WAS RUNNING FINE UNTIL FEW DAYS AGO SHUTS DOWN TWO TIMES IN THREE DAYS IN MALLS PUBLIC PARKING PLACE AND ONCE AT STOP SIGN AND BOTH TIMES CAUSE PROBLEM FOR OTHER CARS. WE TOOK THE CAR BACK TO KIA DEALER AND THEY CALLED US BACK AGAIN WITH NO RESULT. I LEFT THE CAR AT DEALER AND NOT GOING TO GET IT BACK UNTIL THEY RESOLVE THIS ISSUE OR GIVE US OUR DOWN PAYMENT BACK. THIS IS NOT SAFE FOR MY SELF AND MY FAMILY AND OTHER DRIVERS AND THEIR FAMILY BUT I GUESS KIA CORP DOESN'T CARE AND JUST WANTS TO MAKE MONEY. *TR
DRIVING DOWN ROUTE 62 IN ALLIANCE OHIO 44601 ONLY GOING ABOUT 30 35 MPH IT SOUNDED LIKE A GUN SHOT AND LOOK BACK AND SEEN THE PANORAMIC WINDOW WAS SHATTERED NO SIGNS OF ANYTHING HITTING IT LIGHT TRAFFIC. *TR
ENGINE DIES OUT UNEXPECTEDLY. DRIVING AT LOW SPEEDS THE CAR WILL SHUT OFF. THIS HAS HAPPENED AT LEAST 3 TIMES. ONCE WAS IN A PARKING LOT. I WAS DRIVING SLOWLY AND ALLOWING PEDESTRIANS TO CROSS IN FRONT OF ME. AS I STOPPED FOR A PERSON THE ENGINE COMPLETELY SHUT OFF. I HAD TO PUT IT INTO NEUTRAL AND RESTART IN ORDER TO MOVE. SEEMED FINE AFTER THAT. SECOND TIME WAS IN STOP AND GO TRAFFIC. CRAWLING ALONG AND STOPPING. AS I SLOWLY MOVED FORWARD CAR DIED. AGAIN HAD TO THROW IT INTO NEUTRAL AND RESTART IT. THIRD TIME WAS STOPPED AT A STOP SIGN. STARTED TO TURN RIGHT FROM STOP SIGN AND CAR DIED. AGAIN HAD TO RESTART. THIS IS A DANGEROUS PROBLEM. IF I WAS STOPPED THEN PULLED INTO FAST ONCOMING TRAFFIC AND IT DIED I COULD BE HIT. THE DEALERSHIP CANNOT DUPLICATE THE PROBLEM THEREFORE CANNOT FIX IT. I HAVE SEEN MULTIPLE COMPLAINTS ONLINE ABOUT THIS. KIA NEEDS TO DETERMINE THE CAUSE OF THE ISSUE BEFORE SOMEONE IS KILLED. *TR
WHILE DECELERATING TO A STOP, THE VEHICLE SUDDENLY STALLED. THE CONTACT RESTARTED THE ENGINE AND THE VEHICLE OPERATED NORMALLY. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE DEFECT COULD NOT BE DUPLICATED. THEY REPLACED THE THROTTLE BODY,BUT THE PROBLEMS TILL HAPPENING SO MANY TIMES,THEY ALSO DID A UPDATE ON THE COMPUTER AND AGAIN THE PROBLEM STILL THERE....I AM SO SCARED TO DRIVE THIS CAR.I KNOW AM NOT THE ONLY ONE WITH THE SAME ISSUE AND SEEMS THAT KIA DOESN'T CARE SINCE THEY KEEP SAYING WE NEED DUPLICATED..THIS HAPPEN IN DIFFERENT SITUATIONS WITCH I COULD BE INVOLVED INA SERIOUS ACCIDENT WITH MY KIDS... *TR
CLEAR DAY, FOUR LANE HIGHWAY (97-WASHINGTON STATE) MINIMAL TRAFFIC, THE SUNROOF SUDDENLY EXPLODED WITHOUT ANY EXTERNAL CAUSE. FLYING GLASS, NO INJURIES, BUT FRAYED NERVES. SUNROOF NOT ON THE FAILED COMPONENT LIST. ACTUALLY A POTENTIALLY VERY DANGEROUS SITUATION.
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DECELERATING TO A STOP, THE VEHICLE SUDDENLY STALLED. THE CONTACT RESTARTED THE ENGINE AND THE VEHICLE OPERATED NORMALLY. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE DEFECT COULD NOT BE DUPLICATED. NO REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 7,903. *TR
WHILE DRIVING ON THE FREEWAY AT ABOUT 70 MPH THE CAR'S ACCELERATOR STOPPED WORKING AND THE ENGINE LIGHT CAME ON. I WAS IN THE LANE NEXT TO THE FAST LANE IN LOS ANGELES. I QUICKLY TURNED ON MY HAZARD LIGHTS AND PULLED OVER ABOUT 5 LANES TO THE SHOULDER. THANK GOODNESS IT WAS LATE AT NIGHT AND I WAS ABLE TO PULL OVER SAFELY. I HAD FOUR KIDS IN THE CAR DRIVING HOME FROM MAGIC MOUNTAIN! I TURNED OFF THE CAR AND TURNED IT BACK ON AND IT WORKED FINE THE REST OF THE WAY HOME ALTHOUGH I DID STAY IN THE SLOW LANES IN CASE IT HAPPENED AGAIN. THIS HAPPENED ON A SATURDAY. ON SUNDAY MY HUSBAND DROVE THE CAR A FEW MILES TO HAVE LUNCH. THE ENGINE LIGHT WAS ON WHEN HE LEFT BUT THEN TURNED OFF WHEN HE WAS ON HIS WAY HOME. TOOK THE CAR TO THE DEALERSHIP ON MONDAY AND THEY SAID I NEEDED A COMPUTER UPDATE AND THAT WOULD FIX THE PROBLEM. THEY LET ME KNOW THIS HAS HAPPENED TO OTHER CARS AND THE COMPUTER UPDATE HAS WORKED. VERY DISAPPOINTED IN KIA KNOWING THIS HAS HAPPENED AND NOT SENDING A LETTER OR LETTING US KNOW ABOUT THE PROBLEM TO HAVE US COME IN AND GET THE UPDATE DONE. WE COULD HAVE BEEN IN A SERIOUS ACCIDENT RESULTING IN DEATH. I HOPE THIS FIXES THE PROBLEM. THIS IS THE FIRST KIA I HAVE OWNED AND HAVE LOVED THE CAR UP UNTIL THIS POINT. *TR
ON 2/15/2014 MY WIFE AND I WERE DRIVING FROM ELKO, NV TO SPRING CREEK, NV AT APPROXIMATELY 50 MPH WHEN THE SUNROOF IMPLODED. IT WAS A CLEAR DAY WITH NO RAIL OR HAIL. THE SUNROOF DID NOT HAVE PRIOR DAMAGE AND THERE WAS NO INDICATION OF IT GETTING HIT BY AN EXTERNAL OBJECT; THERE WAS NO IMPACT SOUND AND NO FOREIGN OBJECTS IN THE CAR. THE GLASS SIMPLY IMPLODED AND FELL NOT THE VEHICLE ON TOP OF MY WIFE AND I, ALONG WITH THE FRONT AND REAR BARS OF THE SUNROOF. KIA ROADSIDE ASSISTANCE TOWED THE VEHICLE TO A KIA DEALERSHIP IN SALT LAKE CITY, UT. *TR
I HAVE A 2013 KIA SORENTO THAT I BOUGHT BRAND NEW WITH ONLY 8 MILES ON IT. I WAS AT A STOP LIGHT AND MY CAR LUNGED FORWARD AS IF SOMEONE HIT US FROM BEHIND BUT THERE WAS NO ONE THERE. SO WHEN THE LIGHT TURNED GREEN WE STARTED TO GO AND NOTICED WE HAD NO POWER AND THE CHECK ENGINE LIGHT WAS ON. WE WERE ABLE TO GET TO THE SIDE OF THE ROAD AND TURN OFF THE CAR AND CALLED AAA AND THE DEALERSHIP TELLING THEM WHAT HAPPENED. SO ONCE IT GOT THERE THE SERVICE TECH AND IT PROBABLY WAS THE COMPUTER AND IT NEEDED TO BE UPDATED . I STAYED THERE FOR ABOUT 1 HOUR WHILE THEY DID THE UPDATE AND THEN THEY TEST DROVE IT AND THE CHECK ENGINE LIGHT CAME BACK ON. SO THEN THEY SAID IT WAS THE THROTTLE BODY SO THEY REPLACED IT AND TEST DROVE IT AGAIN AND THE CHECK ENGINE LIGHT CAME ON AGAIN. SO THEY FOUND THAT IT WAS THE PCM . NOT TOTALLY SURE WHAT THAT IS. HE SAYS IT WAS 1500$ PART IN THE COMPUTER THAT WAS MALFUNCTIONING . BUT THEY HAD MY CAR FOR A WEEK DOING THE REPAIRS AND NOW IS RUNNING GOOD. THEY ALSO HAVE ME A RENTAL CAR. SO IN ALL THE DEALERSHIP DID A GOOD JOB FIXING MY CAR AND WOULDN'T STOP UNTIL IT WAS FIXED RIGHT. *TR
DRIVING AT @ 70 MPH ON SMOOTH INTERSTATE HIGHWAY WITH VERY LIGHT TRAFFIC. HEARD A VERY LOUD BANG AND THEN THE CRACKLING OF GLASS. REACHED BACK TO FEEL THE PANORAMIC SUNROOF AND IT MOVED. PULLED OFF AT NEXT EXIT TO SEE THAT THE ENTIRE ROOF HAD SHATTERED WITH SEVERE CRACKING AROUND THE SIDES AND BACK BUT NO VISIBLE SIGN OF DAMAGE FROM A FOREIGN OBJECT. WEATHER WAS CLEAR AND 34F WITH CLIMATE CONTROL SET AT 72F. AT THE TIME OF THE INCIDENT THERE WERE NO VEHICLES WITHIN .25 MILES IN FRONT OF ME AND NO OVERPASSES AT THE LOCATION. ..UPDATED 04-29-14 *BF
DRIVING THROUGH NEIGHBORHOOD APPROXIMATELY 25 TO 30 MPH, VEHICLE SUDDENLY SCREECHED TO HALT (I DID NOT DEPRESS THE BRAKES), ENGINE LIGHT CAME ON. ALL PARTS OF VEHICLE WERE DISABLED (UNABLE TO STEER, START, ETC.) I WAS THROWN FORWARD DESPITE SEAT BELT ON DUE TO SUDDEN AND COMPLETE STOP. THANKFULLY, I WAS THE ONLY VEHICLE IN THE ROADWAY AT THE MOMENT. AFTER SEVERAL MINUTES OF NO RESPONSE FROM VEHICLE WITH IGNITION ISSUES, I WAS FINALLY ABLE TO RESTART AND CONTINUE MY DRIVE, AS WELL AS CONTACT DEALER FOR APPOINTMENT TO 'REPAIR' THIS RAMPANTLY UNSAFE 2013 KIA SORRENTO ENGINE ISSUE. I PURCHASED THIS VEHICLE NEW IN FEBRUARY 2013 WITH THE NOTION THAT KIA HAS A 5 STAR SAFETY RATING. AFTER THIS INCIDENT AND AFTER REVIEWING OTHER EERILY SIMILAR COMPLAINTS, I VEHEMENTLY DISAGREE WITH THE RATING. THIS IS AN EXTREME SAFETY HAZARD. I DRIVE TO AND FROM PATIENT'S HOMES FOR A LIVING, OFTEN TRAVELING FREEWAYS AND IN REMOTE AREAS. I DID NOT NOTICE ANY ISSUES WITH MOTOR PRIOR TO 'COMPUTER UPGRADE' REQUESTED AT LAST VISIT TO DEALER. I AM HOPING THAT KIA RESOLVES THIS OBVIOUSLY RAMPANT ISSUE BEFORE SERIOUS INJURY OR DEATH RESULTS FROM THIS PROBLEM. I WILL NO LONGER TRANSPORT MY CHILDREN IN THIS VEHICLE UNTIL KIA CAN REMEDY THIS SITUATION. I AM TAKING IN TO THE SAME DEALER WHO DID 'UPGRADE' TODAY TO 'REPAIR' IF POSSIBLE. I WILL ALSO BE CONTACTING KIA VIA PHONE AND EMAIL CONTACT AS WELL AS THE DEALER FROM WHOM I PURCHASED MY VEHICLE. ALL NEED TO KNOW THAT THIS ENGINE FAILURE ISSUE IS SERIOUS AND COU
I WAS STOPPED IN THE LEFT TURN LANE WAITING FOR TRAFFIC TO PASS SO THAT I COULD PULL INTO A SHOPPING CENTER PARKING LOT WHEN SUDDENLY EVERYTHING SHUT OFF. I HAD FIRST NOTICED THE RADIO HAD SHUT OFF AND THEN I REALIZED THAT THE ENTIRE ENGINE HAD SHUT DOWN AS I COULD NOT MOVE THE VEHICLE. AFTER PUTTING THE VEHICLE IN PARK AND TURNING THE IGNITION OFF AND THE RESTARTING IT, I WAS ABLE TO RESUME DRIVING. AS THIS WAS THE DAY BEFORE THANKSGIVING, I WAS NOT ABLE TO TAKE THE CAR TO THE DEALERSHIP UNTIL THE SATURDAY AFTER THANKSGIVING. SIMILAR TO OTHERS HERE WHO HAVE MADE COMPLAINTS, THE AUTOMOTIVE TECHNICIANS AT THE DEALERSHIP WERE NOT ABLE TO FIND ANYTHING WRONG WITH THE CAR EVEN AFTER TEST DRIVING IT AND HAVING IT CONNECTED TO THE COMPUTER. THE PROBLEM HAS NOT OCCURRED SINCE TAKING IT TO THE DEALERSHIP. I THOUGHT THAT MAYBE THIS WAS JUST A FLUKE THING UNTIL I READ ALL OF THE COMPLAINTS HERE. KIA REALLY NEEDS TO FIND OUT WHAT THE ISSUE IS WITH THESE VEHICLES BEFORE SOMEONE GETS SERIOUSLY INJURED OR KILLED. *TR
ABOUT 6 MONTHS AGO WHEN MY RADIO TURNED OFF AND WOULDN'T TURN BACK ON. I TOOK IT INTO THE DEALERSHIP AND THEY SAID THAT IT MUST HAVE BEEN A ONE TIME THING BECAUSE THEY WE NOT ABLE TO DUPLICATE THE PROBLEM AGAIN. I WENT WITH IT AS THIS IS THE 3RD KIA I HAVE OWNED. ON 12/5/13 I WENT TO TURN MY CAR ON AND IT DIDN'T START, I WAITED A FEW SECONDS TRIED AGAIN AND SHE STARTED. THE VERY NEXT DAY 12/6/13 I DROVE TO LA WITH MY SON AND ON MY WAY BACK DOWN (90 MILES AWAY FROM HOME) THE RADIO WENT OUT AGAIN AND MY CAR FELT VERY SLUGGISH. I COULDN'T CALL MY HUSBAND AS MY BLUETOOTH IS CONNECTED TO MY RADIO AND I WAS ALREADY ON THE ROAD WHEN THE RADIO WENT OUT AGAIN. NOW TODAY 12/11/13 I WAS DRIVING ON THE FREEWAY TO A DOCTORS APPOINTMENT. AS SOON AS I GET OFF THE FREEWAY I AM AT A STOP SIGN, I STOP. WHEN IT IS MY TURN TO GO IS WHEN MY CAR DECIDES TO COMPLETELY SHUT DOWN! ALL THE LIGHTS FLICKERED, THE RADIO WENT OUT AND MY CAR WAS STILL STUCK IN DRIVE, ON A SLIGHT HILL. I IMMEDIATELY PUT MY HAZARD LIGHTS ON, PUT THE EMERGENCY BREAK ON AS I DIDN'T WANT MY CAR TO ROLL BACKWARDS. AFTER TRYING TO RESTART MY CAR ABOUT 4 TIMES I WAS FINALLY ABLE TO PUT THE CAR IN PARK AND RESTART THE CAR. BUT SHE WAS SHAKING THE ENTIRE TIME UNTIL I FINALLY PARKED THE CAR AND WENT TO MY APPT. I PURCHASED THIS CAR FOR SAFETY AS I HAVE NEVER HAD A PROBLEM WITH ANY OF MY OTHER KIA'S. I WILL BE TAKING IT IN TO THE DEALERSHIP TOMORROW AND SEE WHAT THEY SAY. AFTER READING ALL OF THESE COMPLAINTS FROM PEOPLE WITH THE SAME
WE WERE WESTBOUND ON US 60 IN TEMPE AZ. WHEN THE SUNROOF IMPLODED SCATTERING GLASS ON VEHICLES BEHIND US. LUCKY FOR US THE INSIDE SHADE WAS CLOSED PREVENTING THE GLASS FROM COMING INSIDE. THE OUTSIDE TEMP. WAS 73 THE A/C WAS SET AT 70 SPEED WAS 65 MPH.I CONTACTED THE KIA DEALER WHO SAID THEY WERE UNAWARE OF ANY PROBLEMS THAT KIA WAS HAVING WITH THE SUNROOFS. *TR
WHILE DRIVING IN PARKING LOT AND BREAKING THE ENGINE STOPPED, ENGINE LIGHT CAME ON. CAR WOULD NOT RESTART. TOOK MULTIPLE TRIES TO GET GEAR SHIFT INTO PARK. ENGINE FINALLY RESTARTED. TOOK IN TO DICK HANNAH DEALER TO CHECK CODES, AFTER 2 HOURS THEY COULD FIND NOTHING AND HAD NOT HEARD OF THE PROBLEM. APPARENTLY THEY DON'T HAVE INTERNET ACCESS WHERE THIS NHTSA SITE REPORTS 14, NOW 15, OF THE SAME INSTANCES. THIS IS A VERY UNSAFE SITUATION & THE DEALERS DON'T KNOW ABOUT IT........REALLY. THIS IS OUR FIRST AND PROBABLY LAST KIA. THIS VEHICLE HAS HAD THE ELECTRONIC THROTTLE FAILURE WHILE DRIVING, FAULTY BACK SEAT LATCH, LEAKY POWER STEERING FITTING DRAINING MOST OF THE FLUID OUT. *TR
2013 KIA SORENTO LX - V6 AWD PURCHASED 3/2013. ON 10/19 AT 11.5K MILES ON VEHICLE THE TRANSMISSION SLIPPED AND THEN LOST MOST FUNCTION AT 45 MPH . CAR LIMPED HOME WITH CHECK ENGINE LIGHT ON AND SPEWING FLUID.HE NEXT MORNING (SAT)CALLED KIA ROADSIDE SERVICE AND HAD CAR TOWED TO NEAREST DEALER. THE DEALER TOOK VEHICLE AND NOTIFIED ME LATER IN THE DAY TRANSMISSION WOULD BE AND ORDERED ON MONDAY. I WAS NOTIFIED THAT CAR WOULD BE REPAIRED WITH NEW TRANS AND CAR WOULD BE READY ON WED. THE DEALER CALLED ME A SAID THE WATER PUMP WAS CORRODED AND WAS OUT OF COOLANT. A WATER PUMP WAS REPLACED AND TRANS. I PICKED UP THE CAR ON THURS AND NOTICED FLUID UNDER THE CAR THE NEXT MORNING. TOOK THE CAR BACK TO THE DEALER THE NEXT MORNING, HE STATED THEY OVERFILLED AND NOW THE PROBLEM SOLVED (FRI) Y CONFIDENCE SHAKEN AND NOT FEELING SAFE, I TRADED IN THE VEHICLE (GOT FAIR MARKET VALUE) ,FOR A LEASED NEWER MODEL. I HAVE LOST $7,000 FOR OWNING THE VEHICLE 7.5 MONTHS, WITH 11.5K MILES. I AM ARGUING WITH KIA MOTORS FOURSOME COMPENSATION, BUT THEIR ATTITUDE IS THEY WILL NOT DO ANYTHING, SUGGESTED DEALER DISCUSSION. I AM CONTINUING A DIALOGUEWITH KIA, THEY NEED TO BE RESPONSIBLE. *TR
THE VEHICLE LOST POWER WHEN DRIVING ON THE HIGHWAY AND CHECK ENGINE LIGHT CAME ON.. I WAS LUCKY TO STOP THE CAR ON THE ROAD SIDE. TURNED THE VEHICLE OFF AND RESTARTED THE CAR BUT THE CHECK ENGINE LINE SAID NOT GO OFF.DROVE THE CAR FOR ABOUT A MILE AND LOST POWER AGAIN. REPEATED THE SAME STEP AND RESTARTED. REACHED HOME . THIS VEHICLE HAS HAD SEVERAL PROBLEMS, PURCHASED THE VEHICLE NEW WITH 10 MILES. LAST MONTH THE FAN WAS NOT TURNING OFF EVEN AFTER TURNING OFF THE VEHICLE. TODAY'S INCIDENT COULD RESULT IN AN ACCIDENT IF I WAS ON THE LEFT LAN. *TR
WE PURCHASED THE 2013 KIA SORENTO AWD 2/2013 W/300 MILES ON IT. AT THE END OF APRIL, WE WENT TO DEATH VALLEY (ROUND TRIP WAS APPROX 350 MILES.). WHEN WE RETURNED TO TOWN, WE STOPPED AT THE GROCERY STORE TO PICK UP SUPPER SUPPLIES. AFTER SHUTTING THE VEHICLE OFF, BEING IN THE STORE FOR APPROX. 30 MINUTES, & THEN CAME BACK OUT, WHEN WE TURNED THE VEHICLE ON, IT SOUNDED AS THOUGH IT WAS ONLY HITTING ON HALF THE CYLINDERS. WE IMMEDIATELY CUT THE VEHICLE OFF, WAITED A COUPLE OF MINUTES, AND THEN TURNED IT BACK ON. IT SEEMED FINE. WE FIGURED IT WAS PROBABLY A FLUKE. RIGHT AFTER THIS HAPPENED THOUGH, I NOTICE A HUGE DECREASE IN MY FUEL MILEAGE. BEFORE THIS HAPPENED, I WAS GETTING 18/19 MPG/CITY AND 24-34 MPG/HWY (DEPENDING ON HOW FAR I WENT, OUT TO DEATH VALLEY W/NO STOPS, WE GOT 34). NOW I WAS LUCKY TO GET 13/14 MPG/CITY AND 16-18 MPG/HWY. WE TOOK IT TO THE KIA GARAGE, BUT THERE WASN'T MUCH THEY COULD DO BECAUSE IT WASN'T THROWING ANY CODES. WE SUFFERED WITH PAYING MORE FOR GAS FOR 6 MONTHS UNTIL WE WENT FOR AN OIL CHANGE IN OCT AND THE DEALERSHIP TOLD US THERE WAS AN "ECM" UPDATE. AFTER THEY SHARED WITH US THAT IT COULD POTENTIALLY HELP W/THE FUEL MILEAGE, I WAS ECSTATIC! IT WENT RIGHT BACK UP TO WHERE IT HAD BEEN PREVIOUSLY! THEN, THE THING WITH THE IGNITION HAPPENED AGAIN! ONLY WORSE THIS TIME, JUST A FEW DAYS AGO! MY FUEL MILEAGE WENT BACK DOWN TO WHAT I SHARED ABOVE. WE TOOK IT BACK TO THE DEALERSHIP AND AFTER THEM TRYING ALL DAY TO REPLICATE WHAT HAPPENED (WHICH TOOK MONTHS F
DRIVING VEHICLE ON HIGHWAY, SUDDENLY LOST POWER, WOULD NOT ACCELERATE. STOPPED IN BREAKDOWN LANE, SHUT VEHICLE OFF AND RESTARTED. VEHICLE RAN OK BUT CHECK ENGINE LIGHT WAS ON. DUE TO VACATION TOOK VEHICLE TO DEALER ON 10/8. SERVICE MANAGER SAID THERE WAS A RECALL FOR ECM AND BASED ON CODE FROM VEHICLE THAT WAS PROBABLY THE PROBLEM. WHEN I ASKED WHY I WAS NOT NOTIFIED HE SAID BECAUSE IT WAS NOT A SAFETY ISSUE????? TO ME LOSS OF POWER ON THE HIGHWAY IS A SAFETY ISSUE. NOW, 10/16 MY WIFE CONFRONTED THE SAME PROBLEM AND ON THE HIGHWAY WHICH SHE SAID CAUSED A REAL SAFETY PROBLEM, SHE WAS IN THE MIDDLE LANE AND CARS WERE BEARING DOWN ON HER UNTIL SHE COULD FINALLY MOVE OVER INTO THE BREAKDOWN LANE. AGAIN, SHE WAS ABLE TO RESTART THE VEHICLE AND VERY ANXIOUSLY ABLE TO GET OFF THE HIGHWAY. AFTER STOPPING AND RESTARTING TWO MORE TIMES SHE WAS ABLE TO MAKE IT HOME WITH THE CHECK ENGINE LIGHT ON AGAIN. UPON SEEING OTHER SIMILAR COMPLAINTS ON THE WEB, I AM GOING BACK TO THE KIA DEALER TO TRY AND GET THIS FIXED, HOWEVER, I THINK THAT THE NHTSA NEEDS TO FORCE KIA TO DO A RECALL TO FIX THE PROBLEM BEFORE SOMEONE GETS SERIOUSLY HURT ON THE HIGHWAY, THE SERVICE MANAGER AT THE DEALER IS AT A LOSS AS TO WHAT MAY BE CAUSING THIS CONDITION BUT IT IS OBVIOUSLY A PROBLEM OTHERS HAVE ENCOUNTED. *TR
IN APRIL 2013, WE WERE DRIVING NORMALLY AT APPROXIMATELY 30 MILES AN HOUR WHEN THE ACCELERATOR WENT OUT AND ALL OF THE ENGINE LIGHTS CAME ON. THE STEERING WHEEL LOCKED AND WE JUST HAD TO WAIT FOR THE CAR TO STOP. BROUGHT IT IN AND THEY WORKED ON THE THROTTLE. LAST WEEK, IT HAPPENED AGAIN. KIA DEALERSHIP WAS NOT HELPFUL AT ALL. THEY SCREENED THE CAR AND SAID THEY COULDN'T FIND A PROBLEM. THEY DID NO REPAIRS, BUT REPORTED THAT THEY HAD TO DO AN ECM UPGRADE. CONTACTED THE KIA HEADQUARTERS REGARDING THIS MATTER AND INDICATED THAT THERE HAS TO BE A PROBLEM IF THE SAME ISSUE HAS OCCURRED TWICE IN A SPAN OF SEVERAL MONTHS. WE ALSO INFORMED THEM THAT WE FELT THE CAR WAS UNSAFE AND THEY OPENED A CASE TO NOTE THE ISSUE. WE HAVE CHILDREN, AND THIS IS A SERIOUS RISK. WE JUST GOT THE CAR IN APRIL OF 2013. *TR
RADIO AND CAMERA SYSTEM SUDDENLY STOPS WORKING. WHEN YOU TURN ON THE AIR CONDITIONER COMES A STRONG ODOR AS "SILICONE" THIS HAPPENS THE FIRST TIME THAT I TURN ON THE AIR CONDITIONER IN THE DAY. THE VEHICLE IS VERY UNSTABLE AND VERY SENSITIVE TO UNEVEN ROADS. SHAKES A LOT AND MOVES A LOT. I WORRY ABOUT YOUNG CHILDREN AND THEIR HEADS MOVE TOO MUCH IN THE CAR SEAT FOR THESE SUDDEN MOVEMENTS. *TR
WHEN I BOUGHT THIS VEHICLE I DID NOT REALIZE THAT IT WOULD HAVE SO MANY ISSUES. I THINK IT STARTED IN MARCH OF 2013. I STARTED SMELLING A BAD ODOR WHEN I START MY TRUCK UP AND REALIZED IT WAS COMING FROM THE AC UNIT. HAD IT CHECKED OUT AND WAS INFORMED THAT IT WAS THE CABIN FILTER AND I WOULD HAVE TO PAY TO HAVE IT FIXED. LATER WENT BACK FOR ANOTHER MATER AND WAS TOLD AT FIRST THAT IT WAS UNDER WARRANTY, BUT ONCE I GOT TO THE DEALERSHIP I WAS TOLD IT COULD NOT BE FIXED. EVERY SINCE I HAD THIS TRUCK MY DRIVERS SEAT GOES DOWN BY IT SELF AND I JUST DON'T SEE WHAT THE POINT IN TAKING IT TO THE DEALERSHIP BECAUSE THEY NEVER FIX ANYTHING. I FEEL THAT PURCHASING A KIA FROM RICK CAS KIA WAS A VERY BIG MISTAKE. I WILL NEVER RECOMMEND THIS DEALERSHIP TO ANYONE.......... *TR
HAVE A 2013 KIA SORENTO. PURCHASED USED END OF MAY 2013. WIFE NOTICED AT TIMES THE VEHICLE WOULD STALL OR SHUTDOWN WITH THE ENGINE LIGHT ON. HAPPENED AGAIN 09/11/2013. TOOK IT THE KIA PLACE AND THEY DID THE FOLLOWING: CAUSE: SA153 XMA VQ ECM UPGRADE CAUSE: FOUND P2111 THROTTLE ACTUATOR FAILURE 28325R1A VCM MOTOR ASSY ( THETA ENG ), R&R 1 - 35100-3C700 ETC-ACTUATOR 1 - UM040-CH010 THROTTLE PL & IND CL THEY CLAIM THIS RESOLVED IT....WE WILL SEE! *TR
TL* THE CONTACT OWNS A 2013 KIA SORENTO EQUIPPED WITH KUMHO SOLUS KL21 TIRES, SIZE 235/60/18. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE FRONT END OF THE VEHICLE AND THE STEERING WHEEL STARTED SHAKING ERRATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE MECHANIC STATED THAT THE VEHICLE NEEDED AN ALIGNMENT AND A WHEEL BALANCE. THE MANUFACTURER WAS NOT NOTIFIED. THE DOT NUMBER WAS NOT AVAILABLE. UPDATED 10/29/13 *CN
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE TRAVELING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE FAILED TO RESPOND TO ACCELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURES COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURES. THE FAILURE MILEAGE WAS 5,880.
I WAS APPROACHING A RED LIGHT AND APPLIED THE BRAKES QUICKLY AS I WAS GOING TOO QUICKLY TO STOP AT THE STOP LINE IF I HAD NOT. I WAS ONLY GOING ABOUT 20-25 MPH. AS I APPLIED THE BRAKES THE CAR SHUT OFF. I WAS UNABLE TO PLACE THE CAR IN PARK FOR A COUPLE OF MINUTES AND THE CAR DID NOT RESPOND AT ALL. AFTER I BLOCKED TRAFFIC FOR A COUPLE OF LIGHT CHANGES AND CARS WERE HONKING, I WAS ABLE TO PLACE CAR ON PARK AND RESTART IT. IT HAS NOT HAPPENED SINCE. I RECENTLY NOTICED A HIGH PITCHED BUT VERY LOW SOUND WHILE DRIVING AT FIRST I WASN'T SURE WHERE IT WAS COMING FROM. I AM DUE FOR AN OIL CHANGE SO I WILL LET THE DEALERSHIP KNOW WHEN I TAKE IT IN SOON. *JS
VEHICLE ARRIVED FROM FACTORY WITH IMPROPER CAMBER SETTING ON FRONT SUSPENSION. CAMBER IS NOT ADJUSTABLE. PER ALIGNMENT SPECIALIST, STRUTS WILL HAVE TO BE NOTCHED TO SET CAMBER PROPERLY. KIA OF AMERICA REFUSES TO FIX THE ISSUE, RESULTING IN ABNORMAL TIRE WEAR AND POOR VEHICLE HANDLING CHARACTERISTICS AT SPEED. *TR
VEHICLE SUFFERS CATASTROPHIC HIGH PRESSURE FUEL PUMP FAILURE ON HIGHWAY RESULTING IN LOSS OF POWER. DEALERSHIP REPLACED PART. THIS IS A HIGH PRESSURE DIRECT INJECTION ENGINE. ENGINE HAS SUFFERED EXTREME NOISE, VIBRATION, AND HARSHNESS ISSUES SINCE NEW. SUDDEN LOSS OF POWER AT HIGHWAY SPEEDS IS POTENTIALLY LIFE THREATENING. THE RELIABILITY OF THIS DIRECT INJECTION FUEL SYSTEM APPEARS POOR. OUR 2013 ONLY HAD 24K MILES AT FAILURE. *TR
2013 KIA SORENTO. CONSUMER WRITES IN REGARDS TO VEHICLE FUEL ECONOMY ISSUES. *SMD THE CONSUMER STATED SHE PURCHASED THE VEHICLE BASED UPON CLAIMS OF FUEL ECONOMY. THERE WERE ADVERTISEMENTS ON THE RADIO CLAIMING 30 MPG. THE CONSUMER SOON DISCOVERED, SHE WAS NOT GETTING ANYWHERE NEAR WHAT THE ADS OR THE WINDOW STICKER STATED. THE VEHICLE WAS TAKEN TO THE DEALER. HOWEVER, THEY FOUND NO ISSUES. THE SERVICE MANAGER INFORMED THE CONSUMER THERE WAS 5,000 MILE BREAK IN PERIOD BEFORE SHE ACHIEVE THE STATED GAS MILEAGE, AT 5,005, THERE WAS STILL NO CHANGE.
WHILE DRIVING 70 MPH DOWN THE INTERSTATE MY FRONT SUNROOF EXPLODED/SHATTERED. I WAS NOT AND HAD NOT BEEN UNDER AN OVERPASS AND THE CLOSEST VEHICLE TO ME AT THE TIME WAS A CAR ABOUT FOUR CAR LENGTHS AHEAD OF ME. MY SCREEN WAS OPEN SO WITH A LOUD BOOM GLASS WAS ALL OVER ME AND MY CAR. I WAS SCARED, BUT WITHIN 10 MINUTES ALSO EXPERIENCED A NOSE BLEED AND HAVE NEVER HAD ONE BEFORE. I FELT THIS MIGHT HAVE BEEN CAUSED BECAUSE OF A PRESSURE ISSUE WITHIN THE CABIN OF THE VEHICLE BUT UNSURE IF THAT IS THE REASON AFTER READING ABOUT OTHER KIA'S WITH SIMILAR ISSUES. NOTHING HIT THE VEHICLE OR SUNROOF. I PURCHASED NEW 8 MONTHS AGO AND ALL THE MILES HAVE BEEN PLACED BY ME. IT'S BEEN GARAGE KEPT AND THE TEMPERATURE WAS 77 DEGREES OUTSIDE (HAD JUST LOOKED AT IT A LITTLE BEFORE THIS EVENT). I AM IN THE PROCESS OF HAVING IT LOOKED AT BY THE SERVICE DEPARTMENT OF THE DEALERSHIP WHERE IT WAS PURCHASED. I AM TERRIFIED TO PUT MY KIDS IN THE BACK SEAT AND IT HAPPENING AGAIN SINCE MOST OF THE GLASS AND THE METAL BAR ATTACHED TO THE GLASS FEEL IN THEIR CARSEATS. *TR
HAD A PROBLEM WITH MY IGNITION SWITCH, STEERING COLUMN NOT UNLOCKING ON MY 2013 KIA SORRENTO. PUT THE KEY IN, WOULD NOT TURN. FINALLY, I JERKED ON THE STEERING WHEEL BACK AND FORTH, IT FINALLY TURNED. THEN, MY SISTERS 2013 KIA-OPTIMA DID THE SAME THING ABOUT A WEEK AGO! I CALLED THE DEALER AND WAS TOLD THAT BECAUSE THE WHEELS WERE TURN THAT THIS WOULD CAUSE THIS TO HAPPEN. I INFORMED HIM THAT IN BOTH CASES, THE VEHICLES WERE IN THE GARAGE, ON FLAT SERVICE, WHEELS POINTING STRAIGHT. WAS TOLD IF IT HAPPENS AGAIN, BRING IT IN. *TR
I BOUGHT 2 BRAND NEW KIA'S AND ONE BEING A 2013 SORENTO IN NOVEMBER 2012. YESTERDAY, ON THE FWY DURING RUSH HOUR I WAS IN THE FAST LANE WHEN MY EMISSION LIGHT WENT ON AND I WAS LOSING SPEED (GOING UP HILL). LUCKILY I WAS ABLE TO MAKE IT TO THE SHOULDER. I TURNED THE CAR OFF, SAT FOR A FEW AND STARTED THE CAR. I WAS ABLE TO DRIVE OFF THE FWY AND PULL OVER. I WAS ABLE TO USE THE NAVIGATION SYSTEM TO FIND A LOCAL KIA DEALER THAT WAS 2 MILES AWAY. IT WAS DISCOVERED THAT THEY NEEDED TO REPLACE MY THROTTLE AND WAS TOLD THAT THIS SHOULDN'T HAPPEN TILL AFTER THE CAR IS OVER 100K. I'M VERY GRATEFUL THAT THE MECHANIC STAYED TO FIX MY CAR AS IT WAS 4:45P AND THEY LEAVE AT 5P AND I WAS STILL 40 MILES FROM HOME. THIS IS THE ONLY ISSUE I'VE HAD WITH MY CAR OTHER THAN EITHER MY KEY FOB NOT WORKING PROPERLY OR THE REAR TRUNK DOOR HAS A MALFUNCTION; I'M UNABLE TO USE THE KEY FOB TO ELECTRONICALLY OPEN THE REAR DOOR. IT HAS NEVER WORKED SINCE PURCHASING THE VEHICLE, I JUST HAVEN'T HAD THE TIME TO DROP THE CAR OFF AND BE WITHOUT A VEHICLE FOR THE DAY ON SOMETHING THAT IS MINOR. *TR
THE SECOND ROW PASSENGER SIDE SEAT IS EXTREMELY DIFFICULT TO FOLD DOWN. I HAVE BEEN TO THE DEALERSHIP 5 TIMES ALREADY AND IT IS STILL NOT FIXED. I'M ABOUT TO HAVE TO MAKE A 6TH TRIP. THIS CAN BE A VERY DANGEROUS SITUATION AS MY SON SITS IN THE THIRD ROW AND IF THERE'S AN EMERGENCY IT'S LIKELY HE WILL NOT BE ABLE TO FOLD THE SEAT DOWN TO ESCAPE THE VEHICLE. *TR
MY 2013 KIA SORENTO ENGINE SHUT OFF WHILE DRIVING ABOUT 20 MPH. I WAS ABLE TO PULL OVER TO THE SIDE SAFELY. I WAS ABLE TO START THE CAR AND DRIVE OFF. MY HUSBAND DROVE THE CAR ABOUT A WEEK AGO TO PICK ME UP FROM WORK AND THE ENGINE SHUT OFF AGAIN. HE WAS ON THE FREEWAY BUT HE WAS ONLY DRIVING ABOUT 30 MPH IN TRAFFIC. HE PULLED OVER SHUT THE CAR OFF. HE TURNED THE CAR BACK ON PUT IT IN GEAR, BUT THE CAR WOULD NOT GO. YESTERDAY AND TODAY IT HAPPEN TWICE. *TR
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER'S DOOR WOULD STRIKE HIM IN THE FOREHEAD WHENEVER ENTERING THE VEHICLE .THE CONTACT ALSO STATED THAT THE EDGES AROUND THE DOOR WERE SHARP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *TR
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THERE WAS AN EXPLOSIVE SOUND FROM THE BRAKES. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THEY REPLACED THE BRAKES AND ROTORS. THE REPAIR LASTED FOR FOUR MONTHS BEFORE THE FAILURE RECURRED. THE CONTACT HAD THE VEHICLE TAKEN BACK TO THE DEALER, BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS 12,600. *TR
I HAD JUST PURCHASED THE VEHICLE ABOUT 2 WEEKS AGO. IT WAS USED BUT ONLY HAD 29875 MILES. AS I WAS DRIVING ON THE ROAD PREPARING TO STOP AT A LIGHT THE ENGINE SHUT OFF AND THE CHECK ENGINE LIGHTS TURNED ON. I LOST POWER STEERING, LUCKILY I WAS NEXT TO A BURGER KING AND WAS ABLE TO COAST INTO THE PARKING LOT. AS SOON AS I STOPPED I PUT THE VEHICLE INTO PARK AND WAS ABLE TO START IT UP AGAIN. I HAD BROUGHT IT INTO THE DEALERSHIP AND THEY KEPT IT FOR THE DAY, BUT TOLD ME THAT THEY COULD NOT DUPLICATE THE PROBLEM AND THE DIAGNOSTIC REVEALED THERE WAS NO ISSUE. I THOUGHT THAT IT MIGHT HAVE BEEN JUST A RARE OCCURRENCE, BUT A WEEK LATER THE SAME THING HAPPENED AGAIN. BOTH TIMES MY 4 MONTH OLD SON WAS IN THE VEHICLE. I HAVE BROUGHT IT BACK TO THE DEALERSHIP AND TOLD THEM TO KEEP IT AS LONG AS THEY NEED TO FIX THE PROBLEM. I DON'T WANT IT BACK UNTIL IT IS FIXED. I HOPE KIA DOES THE RIGHT THING AND RECALLS THE VEHICLE BEFORE SOMEONE GETS SERIOUSLY INJURED. *TR
ON 6/3/2013, PULLING INTO A GAS STATION THE CAR ENGINE JUST SHUT OFF. COULDN'T STEER THE CAR OR BREAK. PUT IT IN PARK AND RESTARTED. ON 6/18/2013, SLOWING DOWN FOR A PEDESTRIAN AND COMING TO A STOP THE ENGINE SHUT OFF. PUT IT IN PARK AND RESTARTED. WHEN I RESTARTED IT MY SEAT COOLER TURNED ON AUTOMATICALLY. CAR IS AT THE DEALER RIGHT NOW, OVER NIGHT BECAUSE THEY CANNOT DIAGNOSE IT WITHOUT IT HAPPENING TO THEM. I PURCHASED A BRAND NEW CAR SO I WOULDN'T HAVE TO GO TO THE MECHANIC, NOW I DON'T EVEN WANT THE CAR IF I HAVE TO WORRY ABOUT MY SAFETY AND THE SAFETY OF OTHERS EVERY TIME I DRIVE IT. I HOPE KIA MAKES THIS RIGHT AND FINDS THE PROBLEM OR RECALLS THE CAR. *TR
WHILE DRIVING HOME FROM A WEEKEND VACATION, WITH ROUGHLY 130 MILES REMAINING OF THE TRIP, RUNNING AT 70-80 MPH ON EXPRESSWAY, THE CAR LOST RPM, STALLED, AND WOULD NOT ACCELERATE. THIS HAPPENED AT ROUGHLY 2:15PM. I HAD TO PULL OVER TO THE SIDE OF THE ROAD, CROSSING OVER 2 LANES OF EXPRESSWAY TRAFFIC, WHILE COASTING, WITH MY WIFE A 3YR OLD CHILD IN HIS CAR SEAT. I TURNED THE CAR OFF AND RESTARTED THE CAR IN WHICH RPM'S WERE BACK AND CAR WAS RUNNING. WE STOPPED AT MY WIFE'S PARENTS AND LOOKED UP ENGINE STALLING ISSUES ON THE 2013 KIA SORENTO. I WAS SHOCKED AT WHAT I SAW. THERE ARE MULTIPLE ENTRIES, WITH INDIVIDUALS WITH THE EXACT SAME ISSUE. IN REVIEWING THEIR CLAIMS, IT APPEARS THAT MECHANICS ARE HAVING ISSUES IDENTIFYING AND FIXING THE PROBLEM. ARE OUR WAY BACK FROM PARENTS, THIS HAPPENED AGAIN AT 4:45PM, AND A THIRD TIME AT 5:06PM. WE STAYED IN THE FURTHEST RIGHT LANE AND SAFELY PULLED OFF. THE CHECK ENGINE LIGHT IS ON. SINCE IT IS SUNDAY, AND THE DEALER ISN'T OPEN, THE CAR WILL BE BROUGHT TO THE DEALERSHIP FIRST THING IN THE MORNING TOMORROW. THIS CAR WAS JUST BROUGHT TO THE KIA DEALERSHIP LAST WEEK TO HAVE FRONT SUSPENSION WORK DONE, DUE TO JERKING AND CLICKING EFFECTS, FOR NO ACCIDENT REASON, NOR ANY REASON AT ALL, AS WELL AS A FAULTY VOLUME CONTROL ON THE STEERING WHEEL. VERY DISAPPOINTED IN KIA AND THIS VEHICLE, AND WE WILL BE TAKING ACTION TO HAVE THIS SITUATION RECTIFIED. *TR
WHILE DRIVING MY VEHICLE AT ABOUT 10 MPH ON THE EXPRESSWAY/STREET, MY CAR JUST SHUT OFF FOR NO REASON AND THE ENGINE LIGHT WENT ON. I HAD TO RESTART MY VEHICLE. SOMETIMES, WHEN AT A STANCE, THE VECHICLE SHAKES A LITTLE AS IF IT WANTS TO SHUT OFF. I'LL RESTART IT AND IT SEEMS TO HELP A LITTLE BIT. I AM EXTREMELY CONCERNED AS THE CAR HAS SHUT OFF ON ME AT LEAST 5 SEPARATE TIMES. I FEEL THIS IS A HAZARD FOR MY FOUR YEAR OLD SON AND I. PLEASE LOOK INTO THIS SERIOUS MATTER. THANK YOU! *TR
THE VEHICLE IS A FEW MONTHS OLD. TODAY 6/9/13 TOOK THE VEHICLE TO THE DEALER BECAUSE IT IS SPUTTERING AND SHUTTING OFF. KIA IN CHARLOTTE, NC PUT IT ON THE COMPUTER AND SAID THEY CAN NOT FIND ANYTHING WRONG? A VEHICLE A FEW MONTHS OLD THAT SPUTTERS AND SHUTS OFF HAS A PROBLEM! I DO NOT CARE WHAT THE COMPUTER SAYS! *TR
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2013 Kia Sorento → · Every Sorento year → · How the figures are calculated →