Page 11 of 20 · complaints 501–550 of 983

2013 Kia Sorento complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2013 record →

Electrical System
Filed Oct 2, 2019100,000 milesMD

MY HEADLAMPS HAVE GONE OUT UNEXPECTEDLY SEVERAL TIMES CAUSING A SAFETY ISSUE. WHEN I ATTEMPTED TO REPLACE WHAT I BELIEVED TO BE A BLOWN BULB I FIND THE BULB IS FINE AND THE SOCKET OR HARNESS DOES NOT KEEP A GOOD CONNECTION. THE BULB WILL COME ON AND OFF WITH VIBRATION. I HAD THE WIRING AND/OR HARNESS REPLACED MULTIPLE TIMES.

Engine
Filed Sep 30, 201993,000 milesVA

THE VEHICLE WAS TRAVELING AT ABOUT 45-50 MPH ON A MAJOR ROADWAY WHEN SUDDENLY IT MADE A NOISE AND LOST POWER. COULDN'T IMMEDIATELY PULL OFF THE ROAD AND WAS ONLY ABLE TO TRAVEL AT 15-20 MPH, WITH EMERGENCY FLASHERS ON, UNTIL A SAFE PULL OFF COULD BE IDENTIFIED.

Service Brakes
Filed Sep 29, 201952,900 milesTN

VEHICLE HAS BEEN WELL TAKEN CARE OF AND IS IN EXCELLENT SHAPE. ONLY 52,000 MILES WHEN THE ABS LIGHT, TRACTION CONTROL, AND DOWNHILL ASSIST LIGHT CAME ON AT THE SAME TIME. WON'T GO OFF AS MANY OTHER OWNERS HAVE ATTESTED TO IN FORUMS ALL OVER THE INTERNET. CAME ON WHEN THE VEHICLE WAS MOVING ON THE HIGHWAY AND THEN WENT OFF. CAME BACK ON THE NEXT DAY SEVERAL TIMES AND NOW IS STUCK ON.

Unknown or Other
Filed Sep 29, 2019135,000 milesMO

SUNROOF SHATTERED FOR NO APPARENT REASON WHILE DRIVING DOWN THE HIGHWAY.

Engine
Filed Sep 27, 201972,000 milesKS

TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 60 MPH, THE VEHICLE BEGAN TO STALL AND MULTIPLE WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO PARK THE VEHICLE ON THE SIDE OF THE ROAD. THE VEHICLE WAS ABLE TO BE RESTARTED WITHIN FIFTEEN MINUTES; HOWEVER, IT CONTINUED TO STALL WHILE DRIVING HOME. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOWED TO KIA OF MANHATTAN (LOCATED AT 8223 S PORT DR, MANHATTAN, KS 66502, (785) 236-7002) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 72,000.

Engine
Filed Sep 20, 201971,000 milesTX

I HAVE A 2013 KIA SORENTO THAT COMPLETELY STOPPED WORKING AS I WAS DRIVING DOWN A BUSY HIGHWAY. IT WAS TOWED TO A DEALERSHIP WHO AFTER TWO DAYS OF WAITING STATED MY ENGINE WAS LOCKED UP AND IT WAS COST $8500. I KNEW ABOUT THIS ENGINE RECALL FOR KIA AND I THEN CONTACTED KIA CUSTOMER SERVICE TO SEE IF THERE WAS ANYTHING THEY COULD DO TO HELP ME. I GOT A CASE NUMBER AND AFTER TWO AND A HALF WEEKS OF WAITING AND BEING TOLD SOMEONE WOULD CALL ME BACK IN 2-3 DAYS EVERY TIME I CALLED THEY RELAYED THE NEWS THAT THERE WAS NO WAY THEY COULD ASSIST ME. THE REASONS BEING THAT MY VIN NUMBER WAS NOT ASSOCIATED WITH THE RECALL AND MY WARRANTY HAD JUST ENDED IN JANUARY, THIS HAPPENED IN AUGUST. AFTER POLITELY TELLING THIS KIA EMPLOYEE THAT EVEN THOUGH IT SOUNDS LIKE THE SAME ISSUE FROM THE RECALL THERE IS NO WAY YOU CAN ASSIST? SHE FIRMLY SAID NO, IT IS VERY VIN SPECIFIC. I HAVE $71,000 MILES ON MY CAR AND GET OIL CHANGES REGULARLY. THERE IS NO REASON MY ENGINE SHOULD HAVE LOCKED UP. I ALMOST HAD THIS CAR PAID OFF AND NOW I AM STUCK WITH NO ANSWERS AND NO ASSISTANCE. I AM VERY UNHAPPY.

Engine
Filed Sep 18, 201994,994 milesGA

TL* THE CONSUMER OWNS A 2013 KIA SORENTO. WHILE THE CONSUMER STATED THAT THEIR SPOUSE WAS DRIVING 45 MPH, THE CONSUMER HEARD AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. WHEN APPROACHING A STOP, THE VEHICLE STALLED AND THE IGNITION TURNED OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO RICK CASE KIA (LOCATED AT 3190 SATELLITE BLVD, DULUTH, GA 30096, (678) 321-1590) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONSUMER ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,994. *LN *AS *JS

Engine
Filed Sep 16, 201957,500 milesPA

THE ENGINE OF MY 2013 KIA SORENTO, WITH LESS THAN 58K MILES, SEIZED AND SHUT OFF COMPLETELY, CAUSING THE STEERING WHEEL TO LOCK WHEN I WAS DRIVING ON A BUSY SUBURBAN STREET. THANKFULLY, I WAS ABLE TO COAST TO THE SIDE OF THE ROAD, WHERE I WAS ABLE TO RESTART THE ENGINE AND DRIVE HOME, NOTING A KNOCKING NOISE IN THE ENGINE THE WHOLE WAY. THE CAR REMAINED IN OUR GARAGE FOR THE NEXT COUPLE WEEKS WHILE WE WERE ON VACATION. ONCE HOME, I DROVE THE CAR (KNOCKING ALL THE WAY) TO FIRESTONE WHERE THEY DIAGNOSED THE ISSUE AS A PROBABLE BOTTOM END ENGINE CONNECTING ROD FAILURE, NOTING THEY HAD SEEN AT LEAST FIVE OR MORE KIA SORENTOS WITH THE SAME PROBLEM, THEN PROCEEDED TO PULL UP THE NHTSA RECALL FOR 2011-2013 SORENTOS WITH ENGINE FAILURE RELATING TO BOTTOM END CONNECTING RODS. THE CAR HAD BARELY MADE IT TO FIRESTONE (WHERE THE ENGINE DIED COMPLETELY) AND HAD TO BE TOWED TO THE JIM SIPALA KIA DEALERSHIP IN WEST CHESTER, PA, WHERE THE CAR HAD BEEN PURCHASED, USED, IN 2014, WITH ABOUT 16,000 MILES. SIPALA KIA DIAGNOSED WHAT FIRESTONE HAD SUSPECTED BUT REFUSED TO DO ANYTHING B/C THE VIN # OF MY CAR DID NOT MATCH THOSE IN THE RECALL, EVEN THOUGH IT WAS THE EXACT SAME ISSUE, WHICH THEY DID NOT DENY. THE ISSUE MY CAR HAS FALLS UNDER THE NHTSA SAFETY RECALL #17V224000, RECALL DATE 3/31/17, WHEREIN THE CONSEQUENCE OF THIS ISSUE IS NOTED AS 'BEARING WEAR MAY RESULT IN THE ENGINE SEIZING, INCREASING THE RISK OF A CRASH.', WHICH IS EXACTLY WHAT HAPPENED TO ME.

Electrical System
Filed Sep 12, 201980,000 milesGA

TL* THE CONTACT OWNS A 2013 KIA SORENTO. AFTER SWITCHING INTO THE PARK POSITION AND TURNING THE VEHICLE OFF, THE KEY BECAME STUCK IN THE IGNITION SWITCH. THE DRIVER WAS EVENTUALLY ABLE TO REMOVE THE KEY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

Engine
Filed Sep 9, 201980,000 milesNJ

THE VEHICLE HAS HIGH OIL CONSUMPTION, ROUGHLY ONE QUART OF OIL PER ONE THOUSAND MILES DRIVEN. QUICK SEARCHES ONLINE HAVE REVEALED THIS IS A COMMON PROBLEM.

Engine
Filed Sep 8, 2019108,804 milesIN

BEARING WORE OUT AND CAUSED MY BLOCK TO BREAK

Engine
Filed Sep 7, 201986,000 milesGA

THERE IS I RECALL ON THE SAME YEAR MAKE AND MODEL OF MY CAR EXCEPT THE ENGINE THEY SAY IS THE OR CYLINDER AND NOT THE 6 BUT I HAVE HAD A BLOWN HEAD GASKET SINCE I BOUGHT A CAR FROM A DEALERSHIP CERTIFIED PRE OWNED AND STILL PAYING ON IT HOWEVER MY CALL GETS SO HOT THAT I HAVE TO PULL OVER A LOT TO LET IT COOL OFF AND I PUT ALOT OF MONEY IN ANTIFREEZE AND WATER. THEY WILL NOT WORK WITH ME AT KIA DEALERSHIP THEY ARE SAYING THERES NO RECALL ON THE V6 ONLY 4 CYLINDER AND I DONT HAVE $3200.00 TO JUST PAY FOR IT TO BE DONE. BECAUSE OF THE SAME SIDE OF THE HEAD GASKET BEING BLOWN AS THE RECALL ON THE 4 CYLINDER AS FOR THAT THE RECALL IS MADE BECAUSE OF CATCHING FIRE BECAUSE THE HEAD THAT IS BLOWN IN THE RECALL IS SAME ONE AS MINE AGAINST THE FIRE WALL AND IT GETS SUPER HOT LIKE IT'S GONNA CATCH FIRE AT YOUR FEET ON THE INSIDE LIKE THE 4CYLINDERS

Seats
Filed Sep 7, 2019144,000 milesCA

THE LEVERS ON BOTH MY MIDDLE SEATS DO WORK, SO I CAN'T LAY MY SEATS DOWN OR GET IN THE THIRD ROW.

Engine
Filed Sep 5, 201955,448 milesKS

WHEN I WAS DRIVING MY 2013 KIA SORENTO DOWN THE HIGHWAY THE ENGINE STARTED TO RATTLE AND I WAS LOSING POWER IT WOULD NOT GO WHEN I STEP ON THE GAS THEIR WAS NO CHECK ENGINE LIGHT OR ANYTHING ON THE THE DASH LIGHTING UP SAYING THEIR WAS SOMETHING WRONG WITH THE ENGINE WHEN IT QUIT RUNNING ONLY THEN THE DASH LIGHTS CAME ON AFTER IT ALREADY DIED I WAS ONLY GOING 50 MPH IT IS A GOOD THING IT DID NOT DIE AT THE INTERSECTION THIS CAR ONLY HAS 55,448 ON IT AND I WAS TOLD BY THE KIA DEALERSHIP THAT IT WILL NEED A NEW ENGINE THAT WILL COST OVER 6,000 DOLLARS TO FIX IT. THE SERVICE DEPARTMENT AT THE DEALERSHIP HAS NOT PROVIDE A COPY OF THE SERVICE ORDER STATING WHAT IS WRONG WITH THE SORENTO, EVEN THOUGH WE HAVE REQUESTED ONE TO SEND WITH THIS CORRESPONDENCE SEVERAL TIMES. I CALLED KIA AND THEY WERE NO HELP AT ALL. THEY MAKE UNSAFE CARS AND WILL NOT HELP YOU AT ALL. DO YOURSELF A FAVOR AND DO NOT BUY A KIA.

Air Bags
Filed Sep 3, 2019MN

RECEIVED EXTENDED WARRANTY INFORMATION REGARDING MY AIRBAG LIGHT BROUGHT THIS IN TO HAVE THE CLOCK ASSEMBLY SPRING REVIEWED AND IT WAS REPLACED BUT THEN WAS TOLD I HAD TO PAY $2000 TO HAVE THE PASSENGER SEAT CHANGE TO HAVE THE SENSOR GO OFF.

Engine
Filed Aug 30, 201989,515 milesID

THE ENGINE STALLED WHILE DRIVING ON THE FREEWAY. CHECK ENGINE LIGHT CAME ON AFTER THE CAR LOST POWER. WE HAD TO PULL ONTO THE SHOULDER OF THE ROAD AND THE CAR WAS TOWED TO THE DEALERSHIP. NO WARNING LIGHTS OF ANY KIND CAME ON PRIOR TO THE ENGINE STALLING. KIA CLAIMS THE OIL WAS LOW BUT NO CHECK OIL LIGHT EVER CAME ON. THE SCHEDULED MAINTENANCE PLAN WAS FOLLOWED PRECISELY AND IS UP TO DATE. KIA HAS A FAULTY ENGINE OIL PRESSURE WARNING LIGHT, CAUSING ENGINES TO STALL WHILE DRIVING.

Engine
Filed Aug 26, 2019100,000 milesGA

I HAVE A 2013 KIA SORENTO. WHILE DRIVING DOWN A CITY ROAD THE CAR ONLY MOVING 45 MPH EVERY LIGHT ON THE DASH STARTED TO BLINK, STEERING WHEEL BEGAN TO BECOME DIFFICULT TO TURN AND CAR EVENTUALLY STALLED ON SIDE OF ROAD. CAR HAD TO BE TOWED TO HOME AND THEN TOWED TO KIA DEALER OF STONECREST IN LITHONIA,GA. THE CAR WAS GIVEN A DIAGNOSTIC THAT FOR IT TO RUN THE ALTERNATOR NEEDED TO BE REPLACED. ALTERNATOR WAS REPLACED AT A COST OF 1,056.00. DROVE VEHICLE HOME AND DROVE ONTO HIGHWAY LATER THAT EVENING WHERE I HEARD KNOCKING NOISES, SENSOR LIGHTS FLASHED. THE CAR BEGAN TO SMOKE AND STEERING WHEEL LOCKED. I WAS ALONE ON BUSY HIGHWAY AT NIGHT IN BETWEEN EXITS AND MY HUSBAND AND THE TOW TRUCK STRUGGLED WITH PINPOINTING MY LOCATION. THIS WAS VERY SCARY WITH CARS DRIVING AT 70+ MPH PAST ME AND MY HAZARD LIGHTS WERE LOSING POWER.HAD TO HAVE CAR TOWED ONCE AGAIN. KIA NOW SAYS THE ENGINE NEEDS REPLACED AND ASKING FOR 6,000. KIA HAS HISTORY OF ENGINE RECALLS BUT CLAIM MY VIN IS NOT INCLUDED IN RECALL SO THEY WILL NOT REPLACE. VEHICLE ONLY HAS 100,000 MILES AND HAS HAD CONSISTENT OIL CHANGES. NOW I'M STUCK WITH A PRICEY REPAIR ON A VEHICLE THAT IS NOT PAID OFF. THIS SITUATION IS DANGEROUS AND APPEARS TO BE A COMMON TREND WITH KIA VEHICLES.

Engine
Filed Aug 26, 201969,000 milesPA

AROUND 60,000 MILES, MY KIA SORENTO IS LOSING OIL WITHOUT ANY SIGNS OF LEAK OR BURNING. JUST DISAPPEARING. HAVE COMPLETED 3 TOTAL 1,000 MILE OIL CONSUMPTION TESTS AT KIA OF WEST CHESTER, PA AND I HAVE ASKED THEM TO START A CLAIM. IT IS LOSING AT LEAST A FULL QUART AFTER 1,000 MILES. I CONTINUE TO CHECK OIL, PURCHASE QUARTS AND AM ANXIOUS WITH CONCERN OVER THE LEGAL ISSUES DRIVING A VEHICLE WITH ENGINE RECALLS AND THE CHANCE OF LOSING A LIFE DUE TO ENGINE AND CONNECTING ROD MALFUNCTION. 2ND OWNER AND PURCHASED FEB. 2017 FROM ARDMORE NISSAN (ARDMORE, PA).

Service Brakes
Filed Aug 23, 2019105,488 milesNY

DASH BOARD INDICATORS LIT UP FOR (ABS) (SLIP CONTROL) AND (DOWN HILL). CAUSE, REAR WHEEL SPEED SENSOR DEFECTIVE. REQUIRES COMPLETE REAR WHEEL HUB REPLACEMENT FOR BOTH REAR WHEELS.

Engine
Filed Aug 14, 2019110,000 milesOH

REAR MAIN OIL SEALS LEAKING CAUSING ENGINE PROBLEMS

Engine
Filed Aug 11, 2019130,000 milesNJ

I WAS DRIVING HOME AND STOPPED AT A RED LIGHT WHEN THE CAR COMPLETELY DIED. I HAD AAA COME OUT AND THEY SAID THE BATTERY WAS LIKE NEW AND THE OIL WAS GOOD, SO THEY TOWED IT TO A DEALER WHO TOLD ME THE ENGINE SEIZED. THEY COULD NOT FIND A REASON WHY THE 6 YEAR OLD CARS ENGINE JUST RANDOMLY SEIZED. I FOUND OUT THEY'RE RECALLED FOR THAT. HOWEVER KIA IS SAYING MY PARTICULAR CAR IS NOT COVERED AND WANTS TO CHARGE ME $6,800.00 TO PUT A USED ENGINE IN. I STILL HAVE OVER A YEAR OF CAR PAYMENTS AND NO CAR. I USE MY CAR EVERYDAY FOR MY JOB.

Service Brakes
Filed Aug 9, 201963,000 milesMO

TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE THE CONTACT WAS ENTERING THE RESIDENTIAL DRIVEWAY, THE BRAKES FAILED TO OPERATE. THE CONTACT MENTIONED THAT THE BRAKE PEDAL HAD TO BE PUMPED TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO NAPLETON'S MID RIVERS KIA (4955 VETERANS MEMORIAL PKWY, ST PETERS, MO 63376, (636) 206-4284) WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE AND THE BRAKE OVERHAUL NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,000. *TT *TR

Engine
Filed Aug 7, 2019110,000 milesIL

WHILE DRIVING IN THE EXPRESSWAY, THE CAR STOPPED ABRUPTLY. EVERY LIGHT THAT CAN POSSIBLY COME ON WAS ON. I WAS ABLE TO SLOWLY PULL OVER OUT OF HEAVY TRAFFIC WITH THE HAZARDS ON. I HAD IT TOWED TO A REPAIR SHOP WHERE THEY DIAGNOSED IT AS BEING A CEASED ENGINE. I IMMEDIATELY CALLED KIA. INITIALLY, THEY AGREED TO REPAIR IT. TWO DAYS LATER, THEY CALLED AND SAID IT DIDN'T CALL UNDER THE PERIMETERS OF THE RECALL. TODAY, THE CAR STILL REMAINS AT KIA SERVICE WAITING ON THEM TO CHANGE THEIR MINDS AND REPAIR IT.

Engine
Filed Aug 6, 201989,443 milesPA

ENGINE STALLED. DRIVING 55 MPH ON FLAT HIGHWAY ROAD AT 9:20 PM ET CHECK ENGINE LIGHT CAME ON, ENGINE STALLED, I COASTED TO A STOP, PUT IN PARK, RESTARTED THE ENGINE. OIL DIPSTICK SHOWS FULL. 89,443 MILES. 2ND TIME IN LESS THAN 7 DAYS IT STALLED.

Engine
Filed Aug 2, 2019163,000 milesSC

ON JULY 12 I WAS DRIVING DOWN A VERY BUSY INTERSTATE IN ANOTHER STATE WHEN MY ENGINE STARTED KNOCKING ONCE I GOT OFF EXIT. THE CAR WAS SHAKING VERY BADLY. IT MADE ME VERY AFRAID THAT I WAS GONNA CAUSE AN ACCIDENT. ONCE I GOT OFF EXIT I ATTEMPTED TO PULL OVER TO A PARKING LOT BUT THE CAR COMPLETELY CUT OFF IN THE MIDDLE OF TRAFFIC AND WOULD NOT CRANK. CAR WAS TOWED TO SHOP AND WAS TOLD THAT ENGINE HAD SEIZED. I HAVE DONE EVERY RECALL SENT TO ME AND HAVE KEPT THIS CAR WELL MAINTAINED SINCE IT IS MY ONLY MEANS OF TRANSPORTATION. I HAVE READ NUMEROUS COMPLAINTS DEALING WITH THE SAME THING. MY VEHICLE ONLY HAD 163,000 MILES ON IT. I THINK THIS NEEDS TO BE INVESTIGATED.

Engine
Filed Jul 31, 201953,000 milesCT

2013 KIA SORENTO, KNOCKING IN ENGINE. KIA SAYS IT NEEDS A NEW ENGINE. THEY DID LAST 3 OIL CHANGES WITH NO ISSUES REPORTED. THEY PUT A CLAIM IN FOR WARRANTY AND WARRANTY COMPANY IS BEING DIFFICULT WITH APPROVAL. CAR HAS HAD NO ISSUES, BOUGHT NEW WITH 100 MILES. WAS IN MOTION ON HIGHWAY. APPARENTLY NO RECALL ON MY VEHICLE. IF ENGINE HAD BLOWN ON HIGHWAY IT COULD HAVE CAUSED A CRASH WITH INJURY AND OR DEATH.

Engine
Filed Jul 30, 2019108,227 milesCA

MY 2013 KIA SORENTO WITH ONLY 108,000 MILES AND EXCELLENT MAINTENANCE RECORDS SUDDENLY BLEW A ROD FROM THE ENGINE BLOCK. THIS IS EXTREMELY DANGEROUS AND SCARY AND NEVER HAVE I HAD TO REPLACE AN ENGINE IN A CAR WITH SUCH LOW MILES. I WOULD PLEASE LIKE YOU TO INVESTIGATE MY SPECIFIC ENGINE FAILURE TO SEE IF IT ALIGNS WITH THE MULTITUDE OF OTHER RECALLS THAT THE 2013 KIA SORENTO HAS ISSUED. MY CAR JUST STALLED AT A RED LIGHT... 3 IGNITION LIGHTS CAME ON... OIL PRESSURE, BATTERY AND CHECK ENGINE. I TURNED THE CAR OVER AND IT STARTED. IT WAS MAKING A HORRIBLE SOUND SO I PULLED IMMEDIATELY OVER. THE ENGINE HAD ALREADY FAILED. I CANNOT UNDERSTAND THIS AT ALL AS I AM RELIGIOUS WITH OIL CHANGES AND MAINTENANCE. PLEASE INVESTIGATE FURTHER.

Exterior Lighting
Filed Jul 26, 2019105,000 milesCA

MY 2013 KIA SORENTO'S HEADLIGHT AND REAR BRAKE LIGHT CONTINUOUSLY GOES OUT. FIRST THE DRIVER SIDE HEADLIGHTS GO OUT AND THEN THE PASSENGER SIDE FOLLOWS SHORTLY AFTER LEAVING ME WITH NO LIGHT WHICH IS A HUGE SAFETY HAZARD FOR MY FAMILY. THE LAST TIME I REPLACED THEM THE DRIVER SIDE HEADLIGHT AND DRIVER BRAKE LIGHT WENT OUT 4 DAYS LATER.

Exterior Lighting
Filed Jul 23, 2019137,455 milesMO

I'VE ONLY HAD THIS USED VEHICLE FOR ONE YEAR AND WITHIN THAT ONE YEAR OF HAVING TO HEAR SORRENTO I'VE HAD TO CHANGE MY HEADLIGHTS AND BRAKE LIGHTS MORE THAN THREE TIMES EACH. I TOOK IT TO MY LOCAL KIA DEALER AND SHOWED THEM FOUR DIFFERENT LIGHTBULBS THAT WERE BURNT ON THE BOTTOM OF THE BULB THAT YOU PUT INTO THE PORT. PORT WERE NOT BURNT JUST THE BOTTOM PART OF THE LIGHTBULB NOT THE PRONG JUST THE BOTTOM PART OF THE LIGHTBULB WAS BURNT. I ASKED FOR THEM TO DO AN ELECTRICAL DIAGNOSTIC FOR ME TO SEE WHAT WAS WRONG AND WHY MY LIGHT BULBS KEPT BURNING ON THE BOTTOM WHICH IN RESULT MADE MY HEADLIGHTS AND BREAK LIGHTS NOT WORK. (NOT ALL AT THE SAME TIME. I REPLACE ONE THEN A FEW WEEKS TO A MONTH LATER A DIFFERENT ONE WOULD THE SAME.) BUT ALL THEY DID WAS CHARGE ME OVER $100 TO REPLACE THE LIGHTBULBS THAT WE'RE NOT WORKING AT THE TIME SO THEY CAN HAVE IT ON FILE WHICH ONE WERE REPLACED AND HOW LONG IT TAKES FOR THEM TO BURN OUT AGAIN. MIND YOU THESE LIGHTBULBS DO NOT HAVE ANY WARRANTY AND I DID ASK FOR THEM TO DO A DIAGNOSTIC ELECTRICAL DIAGNOSTIC TO FIND OUT WHAT THE PROBLEM WAS AND THEY DID NOT DO IT THEY SAID THEY NEEDED TO SEE IF THESE ONES WOULD BURN OUT. SO BASICALLY I HAD TO PAY OVER $100 FOR SOME LIGHTBULB THAT WON'T BE REPLACED BECAUSE THERE'S NO WARRANTY ON THEM WITHIN TWO WEEKS TO A MONTH FROM NOW EVEN THOUGH I SHOWED THEM WHEN I HAD PURCHASED THE LIGHTBULBS THAT WAS ON MY CAR ALREADY THAT NEEDED TO BE REPLACED AND THE LIGHTBULB BEFORE THE LIGHTBULB AND THAT THEY ALL HAD

Engine
Filed Jul 22, 201955,536 milesPA

I HAVE A SORENTO THAT DOES NOT EVEN HAVE 60K MILES ON IT. THE CAR IS A 2013, I BOUGHT THE CAR LESS THAN 1 YR AGO AND AFTER HAVING IT FOR 7 MONTHS, I BEING TOLD BY THE MECHANICS AT THE FACILITY THAT THE CAR NEEDS A NEW ENGINE. THE CAR BROKE DOWN IN THE MIDDLE OF THE HIGHWAY WHILE I WAS ON MY WAY TO WORK.

Electrical System
Filed Jul 19, 2019165,000 milesTX

WHEN DRIVING THIS VEHICLE ON THE HIGHWAY OR IN-TOWN, THE VEHICLE LUNGES BACK AND DIES IN THE MIDDLE OF THE ROAD OR HIGHWAY. I HAVE ALMOST GOTTEN INTO SEVERAL ACCIDENTS BECAUSE THERE WAS NO WARNING. THEN AT A LIGHT, THIS VEHICLE MAKES A LOUD KNOCKING NOISE AND DIES AT THE INTERSECTION. THE CAR ALSO KNOCKS VERY LOUD AT FIRST STARTUP. I SEE THAT THERE ARE A LOT OF PEOPLE REPORTING THIS ISSUE AND THE MANUFACTURER DOES NOT SEEM TO DO ANYTHING ABOUT IT. THIS IS A VERY DANGEROUS ISSUE TO HAVE. MY DISABLED DAUGHTER RIDES IN THE CAR WITH ME AND WE COULD HAVE A SERIOUS ACCIDENT. THIS HAS BEEN HAPPENING FOR ABOUT 6 MONTHS NOW AND THE LATEST WAS TODAY.

Engine
Filed Jul 17, 2019140,000 milesOH

I HAVE ALWAYS KEPT UP ON MY REGULAR MAINTENANCE AND JUST HAD A FRESH OIL CHANGE 500MILES AGO. THEN ALL OF A SUDDEN DURING REGULAR DRIVING AT 50MPH THE ENGINE STARTS KNOCKING AND LOSING POWER. TOLD IT IS GOING TO NEED A NEW ENGINE AND KIA ISN'T INCLUDING THESE SORENTOS IN THE ENGINE RECALL BECAUSE THEY WERE MADE AT A DIFFERENT T LOCATION, BUT OBVIOUSLY THERE IS MANUFACTURING ERRORS SINCE SO MANY PEOPLE ARE EXPERIENCING THE SAME THINGS. DON'T BUY KIA

Engine
Filed Jul 17, 2019TX

A KNOCKING NOISE WAS HEARD FROM THE ENGINE AND VEHICLE WAS TAKEN IN TO REPAIR BECAUSE OF RECALL. DEALERSHIP REFUSED TO CORRECT THE NEEDED REPAIR. EVENTUALLY, THE NOISE INCREASED IN FREQUENCY AND ENGINE FAILED. MY HUSBAND WAS DRIVING THE VEHICLE ON THE HIGHWAY WHEN ENGINE FAILED AND VEHICLE CAME TO A COMPLETE STOP.

Seats
Filed Jul 16, 201950,000 milesCT

REAR SEAT STUCK. REAR PASSENGER SEAT LEVER HAS ALWAYS BEEN A LITTLE HARD TO ACTIVATE TO RAISE OR LOWER THE SEAT. IT TOOK A COMBINATION OF PULLING THE LEVER AND GIGGLING THE SEAT TO GET IT TO ENGAGE. THAT LITTLE TRICK RECENTLY STOPPED WORKING AND MY REAR PASSENGER SIDE SEAT IS NOW PERMANENTLY STUCK IN THE DOWN POSITION. I DID AN INTERNET SEARCH ON A WAY TO FIX THE PROBLEM AND FOUND MULTIPLE COMPLAINTS WHICH INDICATES THAT THIS IS A SYSTEMIC PROBLEM WITH KIA SORRENTOS. THEY'LL WARRANTY THE POWER TRAIN FOR 100,000 MILES BUT THIS SEAT ONLY MADE IT FOR ABOUT 50,000 MILES.

Unknown or Other
Filed Jul 8, 2019CT

I BOUGHT MY CAR NEW OFF THE LOT BACK IN 2013, THE STEREO STOPPED WORKING IN 2016. I HAD ALL THE FUSES CHECKED AND THEY'RE ALL GOOD, SPEAKERS ARE FINE. THEY SAID THE WHOLE STEREO NEEDS TO REPLACED AND QUOTED ME OVER $500 TO REPLACE IT. ONLY THREE YEARS INTO OWNING MY NEW CAR. IT WAS WORKING PERFECTLY THEN ALL OF A SUDDEN IT JUST STOPPED. THE LIGHT COME ON AND THE CONTROLS WORK BUT THEY SAID IT'S NOT CONNECTING TO THE CAR.

Engine
Filed Jul 5, 2019116,217 milesTX

DRIVING HIGHWAY ENGINE MAKE LOUD KNOCKING SOUND AND CAR STOP RUNNING. AFTER COOL DOWN, I WAS ABLE TO START BUT MAKING LOUD KNOCKING SOUND.

Engine
Filed Jul 5, 201997,000 milesMA

TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING ON THE HIGHWAY, THE ENGINE OVERHEATED. THE CONTACT PULLED OVER AND CALLED AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE SEIZED. THE CONTACT STATED THAT THE VEHICLE WAS WELL MAINTAINED WITH REGULAR OIL CHANGES. THE VEHICLE WAS TOWED TO HERB CHAMBERS KIA OF BURLINGTON (93 CAMBRIDGE ST RTE. 3A, BURLINGTON, MA 01803, (781) 202-3456) AND THEY STATED THAT THERE WERE NO RECALLS. THE CONTACT STATED THAT THE DEALER RUDELY REFERRED HER TO THE MANUFACTURER. THE DEALER STATED THAT THEY WOULD CHARGE THE CONTACT FOR THE INITIAL DIAGNOSTIC TESTING. THE MANUFACTURER ADVISED THE CONTACT TO GO BACK TO THE DEALER AND WAS INFORMED THAT THEY WOULD NOT CHARGE FOR THE DIAGNOSTIC TEST OR REPAIRS. THE CONTACT STATED THAT THEY WOULD CALL BACK. THE FAILURE MILEAGE WAS 97,000. *BF *TR

Electronic Stability Control (esc)
Filed Jul 1, 2019GA

ABS, TRACKSION CONTROL AND HILL CREST LIGHTS WANT TURN OFF...

Engine
Filed Jun 28, 201986,000 milesVA

I'VE HAD MY OIL CHANGES ON TIME. THEYRE FREE AT MY DEALERSHIP SO IM THERE LIKE CLOCKWORK. I DROVE TO WORK JUST FINE BUT WHEN IT WAS TIME TO GO HOME I NOTICED MY ENGINE WAS MAKING A TICKING NOISE. I TURNED THE CAR OFF AND BACK ON TO MAKE SURE AND IT WAS TICKING. NOW MY CHECK ENGINE LIGHT COMES ON. AS IM DRIVING OUT THE PARKING GARAGE I NOTICED A LOAD KNOCKING SOUND. I CHECKED MY CAR AND IT READ A P0014 CODE WHICH IS AN ADVANCED CAMSHAFT. AFTER DROPPING IT OFF AT THE DEALER THEY TOLD ME I MAY NEED A NEW ENGINE. I SPOKE TO SOMEONE AT KIA WHO SAID THAT THERE WAS A RECALL ON 2013 KIA SORRENTOS BUT MINE WASNT UNDER THE RECALL BECAUSE IT WAS MADE AT A DIFFERENT LOCATION. ALTHOUGH MY CAR HAD SIMILAR ISSUES KIA WOULD NOT HELP! SINCE I JUST BOUGHT THE CAR AND IM NOT THE PRIMARY OWNER IM STUCK WITH EITHER A HIGH REPAIR BILL OR CARRYING OVER A BUNCH OF NEGATIVE EQUITY INTO A NEW CAR DEAL. KIA IS KNOWN FOR THEIR FAULTY ENGINES AND I JUST WISH I KNEW THIS BEFORE BUYING ONE!

Engine
Filed Jun 27, 201999,000 milesFL

I WAS DRIVING HOME FROM WORK ON A COUNTY HIGHWAY WHEN ALL OF SUDDEN THE ENGINE STARTED MAKING A LOUD KNOCKING NOISE AND WAS LOSING POWER. I WAS THANKFULLY ABLE TO PULL OVER TO A GAS STATION WHERE THE CAR STALLED OUT. MY HUSBAND MET ME AND WE HAD THE CAR TOWED TO A MECHANIC WHO HAS TOLD US THAT THE ENGINE NEEDS TO BE REPLACED. I HAVE CALLED KIA AND GOT THE "RUN AROUND" SAYING THAT IT'S OUT OF WARRANTY AND NOTHING CAN BE DONE. RESEARCH ONLINE HAS SHOWN THAT THIS HAS BEEN A KNOWN ISSUE WITH THIS PARTICULAR ENGINE FOR YEARS. LUCKILY I WAS ABLE TO PULL OVER SAFELY BUT IF THIS HAD HAPPENED ON THE INTERSTATE TRAVELING 70MPH WHO KNOWS WHAT COULD HAVE HAPPENED.

Engine
Filed Jun 24, 2019110,475 milesPA

EXCESSIVE OIL CONSUMPTION. THE ENGINE USES 1 QUART OF OIL EVERY 500 MILES. UNABLE TO MAINTAIN FULL OIL, ENGINE MAKES KNOCKING NOISES WHEN NOT AT FULL LEVEL. VEHICLE CONTAINS THE THETA ENGINE INCLUDED IN PREVIOUS RECALLS BUT HAS NOT FAILED YET. DEALER RESISTANT TO REPLACE ENGINE DUE TO MILEAGE OVER 100,000, OUT OF WARRANTY.

Air Bags
Filed Jun 24, 2019110,475 milesPA

THE AIRBAG INDICATOR LIGHT CAME ON WHILE DRIVING RECENTLY. THE CODE APPEARS AS B1346, VOLTAGE IN WIRING OF DRIVER AIRBAG. ALL INDICATIONS ARE IT IS THE CLOCK SPRING MECHANISM IN THE STEERING COLUMN. THE VEHICLE HAS ONLY 110,475 MILES.

EngineFire
Filed Jun 23, 201996,000 milesAZ

DRIVING DOWN THE ROAD AND ALL OF A SUDDEN OUR KIA STARTED MAKING A KNOCKING SOUND IN THE ENGINE. WE SLOWED DOWN AND STARTED TO PULL OVER WHEN WE HEAR PIECES OF OUR CAR BREAKING OFF AND SAW A HUGE CLOUD OF WHITE SMOKE. WHEN WE PULLED OVER AND GOT OUT OF THE CAR, THE WHOLE UNDERNEATH OF THE ENGINE WAS ON FIRE. THE ENGINE WAS SEIZING AND CAUSED THE BEARING TO PUNCH A HOLE INTO THE ENGINE. THE PARTS WE HEAR FLYING OFF WERE ACTUALLY PIECES OF THE ENGINE EXTERIOR, WHICH CAUSED SPARKS AND IGNITED THE FIRE WHEN THE ENGINE OIL STARTED POURING OUT. THIS HAPPENED WITHOUT WARNING AND WE HAVE KEPT UP ON MAINTENANCE. LESS THAN 100K MILES. VIN IS NOT PART OF ENGINE RECALL, HOWEVER IT IS CLEAR UPON LITTLE RESEARCH THAT KIA KNOWS ABOUT THIS PROBLEM, THEY DON'T CARE, AND THEY ARE DOING LITTLE TO FIX IT. IT'S OBVIOUSLY A HUGE SAFETY ISSUE, THESE ARE PEOPLE'S LIVES WE'RE PUTTING AT STAKE AND THESE CARS NEED OFF THE ROAD. THEY ARE NOT SAFE. PLEASE HELP THE PUBLIC DO SOMETHING ABOUT THIS.

Electrical System
Filed Jun 23, 2019145,000 milesGA

WE ARE HAVING TO REPLACE LOW BEAM LIGHTS EVERY 2 TO 3 MONTHS WHICH ALSO LEAD TO THE PASSENGER SIDE LOW BEAM WIRING HARNESS TO BURN UP AND ALSO LED TO BURNING UP THE BRAKE LIGHTS , WE REPLACED THE BURNED WIRING HARNESS AND REPLACED LOW BEAM LIGHTS TO LED LIGHTS WITH FANS BUILT INTO THE LIGHTS AFTER 2 WEEKS REPLACING LED LIGHTS THEY ALSO BURNED OUT. KIA REALLY NEEDS TO LOOK AT THIS ISSUE AND STEP UP AND FIX AND REPLACE THIS SAFETY CONCERN.

Engine
Filed Jun 21, 2019130,000 milesOH

MY SORENTO WAS MAKING A NOISE IN AUG 2018. I TOOK MY SORENTO TO KIA. KIA STATED THE NOISE WAS A LOW ENGINE BEARING NOISE ON START AND RECOMMENDED ENGINE REPLACEMENT AT MY COST. THE CAR AT THIS TIME HAD 117,090 MILES, WHICH JUST PUT IT OUT OF WARRANTY. FAST FORWARD TO JUNE 2019. WE WERE DRIVING MY SORENTO ON A HIGHWAY GOING A SPEED OF 55-60 MPH, WHEN MY ENGINE STOPPED RUNNING AND 3 CHILDREN AND MYSELF BARELY MADE IT OFF THE ROAD (THIS COULD HAVE BEEN MUCH WORSE IF I WAS PULLING OUT INTO FAST MOVING TRAFFIC). THE CAR SAT FOR 30 MINS AND RESTARTED, BUT MADE A FUNNY NOISE. IT TOOK US 2 HOURS TO GET TOW TRUCK TO COME ON THE SIDE OF THE BUSY HIGHWAY TO GET OUR CAR AND US MOVED TO SAFETY. THEY FINALLY ARRIVED AND THE CAR WAS TOWED ON A WED NIGHT TO THE SAME KIA THAT WORKED ON IT IN 2017 AND A NOTE WAS LEFT WITH MY KEYS ABOUT WHAT HAPPENED INCLUDING THE NOISE. THE NEXT MORNING (THURS) I CALLED AND SPOKE TO THE SERVICE MANAGER AT KIA AND REPEATED THE NOISE AND ISSUES THAT BROUGHT MY CAR INTO THEM. HE CALLED ME BACK STATED HE LET THE CAR RUN FOR 1.5 HOURS, CHECKED THE ELECTRICAL SYSTEM, AND ALL THE FLUIDS. THE CAR DIDN'T SPUTTER OR STALL OUT. ON FRI THEY RAN DIAGNOSTICS ON THE CAR. THEN THEY TEST DROVE THE VEHICLE TO SEE IF THEY COULD REPLICATE THE NOISE. THE CAR DID NOT MAKE IT FAR FROM KIA BEFORE THE CONNECTING ROD BLEW 2 HOLES THROUGH THE ENGINE AND LANDED ON THE RADIATOR. ALL FLUIDS WERE LOST PER SERVICE MANAGER AT KIA. HE STATED THAT THEY DID NOT HEAR THE KNOCKING OF THE ROD PRIOR

Engine
Filed Jun 19, 201960,600 milesOK

WHILE DRIVING ON THE INTERSTATE WE ACCELERATED TO APPROXIMATELY 65 MPH AFTER ENTERING THE INTERSTATE ON AN ON-RAMP. WITHIN ABOUT 1 MILE, THE VEHICLE STALLED WITH NO WARNING/TICKING/KNOCKING, AND GAUGE/WARNING LIGHTS CAME ON. WE COASTED TO AN EXIT RAMP AND AFTER COMING TO A STOP REALIZED THE ENGINE WAS STOPPED AT 0 RPM. I TRIED TO START THE VEHICLE MULTIPLE TIMES IN ORDER TO MOVE OUT OF THE WAY OF TRAFFIC COMING FROM BEHIND, FOR SAFETY REASONS, BUT THE ENGINE WAS SEIZED AND WOULD NOT TURN OVER. THE ATTEMPTS TO START THE VEHICLE ADDITIONALLY CAUSE THE STARTER TO FAIL. DURING THE ATTEMPTS TO START THE VEHICLE, SMOKE CAME FROMT HE ENGINE AREA AS WELL AS THE SMELL OF BURNING METAL. I AM UNSURE IF THE SMOKE CAME FROM THE ENGINE OR STARTER. AFTER THIS TWO OTHER DRIVERS STOPPED, I WAS ABLE TO SHIFT THE VEHICLE INTO NEUTRAL, AND WE PUSHED THE VEHICLE TO A SAFER LOCATION. WE ARE WORKING WITH KIA TO REPLACE THE ENGINE. KIA IS STATING THE REPAIR IS NOT COVERED BY THEIR RECALL SC147 AND THAT RECALL INSPECTION WAS ALREADY COMPLETED ON OUR VEHICLE, EVEN THOUGH THE FAILURE IS SYMPTOMATIC OF THE RECALL DEFECT/ISSUE. KIA HAS STATED THAT THE ENGINE WILL BE REPLACED UNDER WARRANTY AS PART OF A PRODUCT IMPROVEMENT CAMPAIGN BUT I AM WAITING FOR MORE CLARIFICATION FROM KIA. AS PART OF THE SC147 RECALL AND RELATED KIA NOTICES TO KIA DEALERS, KIA DEALERS ARE TO PROVIDE A LOANER OR ALTERNATE MEANS OF TRANSPORTATION (RENTAL CAR TO CUSTOMERS). IT HAS BEEN 2.5 WEEKS SINCE THE INCIDENT AND KIA HAS FAILED

Structure › Body
Filed Jun 18, 201955,000 milesLA

MY CAR HAS 2 DOOR HANDLES THAT HAVE FALLEN OFF. ONE RIGHT AFTER ANOTHER. THIS IS ALSO SOMETHING I SEE FREQUENTLY ON OTHER KIA SORENTOS I PASS ON THE ROAD SO OBVIOUSLY THIS IS A COMMON OCCURRENCE AND IT NEEDS TO BE FIXED. I DID NOT PAY FOR A CAR TO HAVE TO STICK MY ARM THROUGH AND AROUND TO THE OTHER DOOR TO OPEN IT, THAT'S RIDICULOUS. ALSO, THE CAR WAS IN PARK IN THE DRIVE WAY AT MY PARENTS HOUSE, IT WASN'T EVEN TURNED ON, THE KEYS WEREN'T EVEN IN IT.

Service Brakes
Filed Jun 13, 201960,000 milesMA

LEFT REAR WHEEL SPEED SENSOR NEEDS TO BE FIXED. APPARENTLY MANY OTHERS HAVE SAME ISSUE BUT THERE IS NO RECALL ON MY VIN NUMBER. ABS WARNING ON, DOWNHILL WARNING AND TRACTION CONTROL WARNING LIGHT ON

Engine
Filed Jun 13, 2019LA

VEHICLE STOPS / CUTS OFF WHILE DRIVING. VERY DANGEROUS. HAVE NEARLY BEEN RAN OVER BY OTHER VEHICLES ON HIGHWAY. ALSO SOMETIMES WHILE AT A RED LIGHT OR IDLING WHILE IN PARK THE CAR WHILE JUST CUT OFF.

Structure › Body
Filed Jun 12, 201925,000 milesMA

PAINT PEELING OFF. DEALERSHIP WILL NOT HELP ME

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2013 Kia Sorento → · Every Sorento year → · How the figures are calculated →