2012 Kia Sorento complaints

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000(Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. The VIN tool confirms parts not available.

The contact owns a 2012 Kia Sorento. The contact received notification NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

The contact owns a 2012 Kia Sorento. The contact stated that when the vehicle was started, the malfunction indicator lamp (MIL) and the ABS warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 119,509. VIN tool confirms parts not available.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: [XXX] (Service Brakes, Hydraulic) and for NHTSA Campaign Number: [XXX] (Power Train) however, when the contact attempted to set up a recall appointment the contact was told that the recalls only applied to vehicle in the United States and not Puerto Rico. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This has been recalled for 6 months with no remedy. I cannot drive my car due to risk of engine fire, and I have been advised to not park near other cars. This has been extremely frustrating and inconvenient. I have not been offered a replacement vehicle either

I'm filing this complaint about a Safety Recall letter, dated November 14, 2023, that I received from the KIA America Corporate Headquarters concerning a (NHTSA Recall Number: 23V652) defect which can result in an engine compartment fire, increasing the risk of injury. I have reached out to my local Balise KIA dealer, on two separate occasions to be told my information is in their system and they will contact me via email or by a phone when this part has been created to schedule my vehicle for repair. Within weeks after receiving my initial Safety Recall letter my Malfunction Indicator Lamp and ABS warning light, as well as, the complete anti-locking brake system lights suddenly illuminated on my front console. The Safety Recall letter I received indicates that when the ABS warning light illuminates I could experience an electrical short circuit, which can result in an engine compartment fire while driving or parked and could increase the risk of injury. When I recalled the KIA dealer on 1-19-24 for a second inquiry, I again explained the ongoing problem and the letter KIA Headquarters sent me in November, emphasizing and reading the letter stating if the ABS warning light is illuminated and I smell burning/melting smell, and/or smoke from the engine compartment to pull over to a safe location and contact KIA Roadside Assistance to have my vehicle towed. I was then told by an Advisor that the ABS warning light wasn't a safety issue? I again reiterated the letter's wording and

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Car codes say vehicle has suspension with engine.

On September 18, 2023, Kia formally decided to recall various vehicles that represented a fire risk due to a faulty HECU (recall campaign 23V652000). Owners of the affected vehicles were advised not to park their cars in a garage or near other structures due to risk of fire. All well and good, but now over five months later, no repair has been proposed. This is an unreasonable amout of time to expect owners to leave their vehicles in unprotected areas, especially since the area I live in has been experiencing an elevated number of catalytic converter thefts. Kia's lack of a prompt remedy to replace an inexpensive fuse puts me at risk of paying several thousands if my catalytic converter is stolen. Kia needs to resolve this recall immediately.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

IMPORTANT SAFETY RECALL (notice received November 14, 2023) Today is 2/22/2024. Malfunction Indicator Lamp warning light did illuminate (02/16/2024). Registered mechanic diagnosed an intake manifold flap broken and intake manifold motor had to be replaced. ($2000). Not sure if this may be related to the HECU issue. BUT, as of this message, contact about the IMPORTANT SAFETY RECALL from KIA about a remedy part has not been issued to me. Recall remedy for the Hydraulic Electronic Control Unit (HECU) has not been performed in a timely manner and the risk of fire or other issues continues to be a possibility. This is a lawsuit waiting to happen. Please advise.

The contact's wife owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact's wife owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I received an important safety recall on November 14, 2023. It has been over 3 months since I have received this recall. I have contacted my nearest dealer, and they have yet to receive the part (HECU) to replace in my vehicle. I have had to park my car outside for the past 3 months in bad weather. Now, three of my windows are not working because the cold weather froze their motors. When should I expect to have this part replace, so I and park my car in the garage and out of the elements?

On November 11th, 2023 I was driving down the road. I noticed my power steering starting to fail. I looked down and everything was lit up on the dash. I quickly put on my turn signal so the cars behind me knew I was exiting the road. I was in another state on a 2 lane road. Luckily I was able to pull off the road into a gravel parking lot. The car would not start. My children called for a tow truck and it was towed to my cousin's house about a half hour away. Several days later I had it towed to a garage by my cousin's and was told the engine seized up and would need replaced. I was about 4 hours away from home, so my children paid to have it towed back home. It was towed to a Kia dealership by my home. After several weeks of getting all my oil changes to give them, they wanted all my oil changes for the 7 1/2 years I have owned the car. They finally approved a new engine after denying it the first time. I had to go 6 weeks without a vehicle because they would not give me a rental till the new engine was approved. The only problem is the new engine is still under the recall to replace the HECU fuse, so the problem can occur again.

My concern is when will the RECALL BE HONORED FOR SAFETY PURPOSES 1ST- BRAKE SYSTEM 2ND- ENGINE CAUSING A FIRE HOW SOON CAN I GET MY CAR IN TO GET THESE RECALLS SERVICED???

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle would suddenly stall while idling. The contact was able to restart the vehicle to continue driving. The check engine warning light and several other unknown warning lights were illuminated. The contact stated that the failure persisted after the first repair and the check engine warning light remained illuminated. The dealer was contacted, and the vehicle was diagnosed, and it was determined that the purge valve had failed and needed to be replaced. The purge valve was replaced; however, the vehicle was not repaired, and the failure persisted. The manufacturer was made aware of the issue. The failure mileage was 114,000. VIN tool confirms parts not available.

My 2012 Sorento had the Voluntary Safety Campaign SC141 for additional anti corrosive material performed in 2016. The vehicle had already been driven for 5 years in one of the “snow belt” states they listed. Dealer said no other action needed except the additional undercoating. Now, my rear crossmember is completely rusted and away bar has broken loose. Am going to contact Kia as I feel this should be replaced by them for not catching the issue before.

The Hydraulic Electronic Control Unit (HEUC) may experience an electrical short circuit, which may result in an engine compartment fire while driving or parked. The notice was received 11.14.23. The part is not available. The warning light under the WARNING in the letter, illuminated on my dashboard and I followed the WARNING instructions: PULL OVER TO A SAFE LOCATION. TURN OFF THE ENGINE. CALL KIA ROADSIDE ASSISTANCE AND HAVE THE VEHICLE TOWED TO A KIA DEALER AS SOON AS POSSIBE. I did this. I had to pay $166.77 for the tow and can't be refunded until the remedy notice is issued. Kia tells me they have to charge $190 to diagnose the car and that there is no remedy at this time. It has been 77 days, today, since the recall was sent. I understand Kia is aware prior to the notice issuing. This is a major safety issue. A fire can be catastrophic. This is interfering with my livelihood. I am a traveling cardiac nurse and I am single, with no other means of travel. I have just this one vehicle to rely on. Why is there not a remedy for this recall after so long? This is unacceptable and Kia needs to be held responsible.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact stated the ABS warning light was illuminated intermittently. The failure mileage was 81,000. VIN tool confirms parts not available.

It won't catch up speed it slips on the freeway. Once I pass 60 miles per hour it excelerates very high and rpm get stuck after I hit 50 miles per hour. There's a knocking noise coming from the engine and burns oil fast.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

UNKNOWN Issues and recall have came up on my vehicle telling me I’m not allowed to drive or even have other use vehicle. This is stopping me going to work and making me lose money every month paying for a car that doesn’t operate. I’ve took it to shop and they notice the recall can’t be fixed due to remedy not being made yet but I’ve waited close to over a year now and I don’t want to lose job and just bought this car from dealer not long ago

Engine started loosing power a little over 100,000 miles and seized. Car has not started or ran since, was told it would be $7000 to replace engine.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I was out door dashing on monday january 15 2024. i went into panera to pick up order. came outside to my car and it looked like it was smoking. i popped the hood and was about to put my hand in there to lift the hood when i realized it was hot. i looked under and it was on fire.. everything is melted.. there wasnt any warnings at all. now i have know car..

(January 11,2024) my wife had an accident while driving a 2012 Kia Sorento vehicle. She was waiting to enter a parking space at the Laurel Mall that someone was backing out of, when the space was clear to enter, she took her foot off the brake and proceeded to enter the space. It seems that the Sorento went full throttle on it's own and proceeded to smash into 3 other parked cars. I read that Kia has a problem with faulty acceleration on 2009 thru 2015 with the Sorentos. I reported this incindent to my insurance and they recommended that I contact Kia Motors Direct. I have reported this to Kia Motors Customer Care, (January 12, 2024) I am waiting for their reply to this situation. There were no warning lights nor any warning of a failure with the vehicle. To date, the Sorento has not been repaired nor checked by a mechanic.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The contact stated there was an abnormal burning oil odor in the cabin of the vehicle. The contact was adding an excessive amount of oil to the engine. The check engine warning light was illuminated. The manufacturer was not made aware of the issue. The failure mileage was 163,847. VIN tool confirms parts not available.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Brackets associated with the rear axle rusted and cracked. Became unable to drive safely. Back wheels started going crooked(top was inward and bottom was outward)

The contact owns a 2012 Kia Sorento. The contact stated while driving at various speeds, the vehicle stalled. The vehicle was jumpstarted. The vehicle was towed to the residence. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to an electrical failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

I experienced a Malfunction of indicators lamp, ABS warning lights, burning/ melting smell and smoke from the engine compartment.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced an unstated failure related to the recall. The failure mileage was 100,000. VIN tool confirms parts not available.

Kia installed the theft deterrent software to the 2012 Kia Sorrento. On 12/13/2023, a car thief stole the 2012 Kia Sorrento. The apartment community shared that the car was stolen in less than 3 minutes. The thief left the car one block away from the apartment community. The thief damaged driver side key-hole and the ignition lock cylinder. I contacted Kia Corporate to file a complaint that the software failed to stop the car theft. Kia Corporate shared that this is one of the first complaints. My insurance company shared that Kia Corporate is not telling the truth as the adjuster is addressing other stolen Kia automobiles which had the theft deterrent software installed. I like NHTSA to reopen the case against Kia.

The contact owns a 201 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however the part to do the recall repair was not yet available. The contact stated while driving 45 MPH, the contact became aware of fuel burning which caused her legs to sting and itch. The lights on the instrument panel then went dark. The contact was able to drive the vehicle to the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 210,875. VIN tool confirms parts not available.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

SC284XM HECU My car was exacted by the HECU fuse

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On Wed, Nov 1, 2023, 1:08 PM [XXX] [XXX] > wrote: December's 2nd, 2020 Kia Recall number SC200XM NHTSA Recall # 20V750 Recall Status Incomplete The summary reads that Kia is conducting a safety recall campaign to inspect the engine compartment for fuel, engine oil leaks and or and engine test and make any repairs including engine replacement on all 2012 - 2013 Kia Sorentos. This recall basically described my vehicle that I owned and many of the related problems like fuel mix related issues. My vehicle was giving off codes related to the fuel emissions problems, like gas cap, intake manifold, sensor, could be related to a possible engine fire or oil leaks that could cause a fire, ( reasons for a recall) On (10-12-2023) I took my vehicle in for this safety recall because Kia had issued this above safety recall for my vehicle. Prior to my going in, I had experience my vehicle cutting off while driving, some overheating, and oil leaking also, before I replaced the valve cover gasket on 5-18-2023. The mechanic that worked with see uploads, stated that spark plugs were wet with oil because I needed a valve cover gasket replacement. His statement would have indicated that my vehicle was leaking oil because of a bad valve cover gasket and it would cost me over $400.00 to fix. My vehicle was not leaking oil, because I had already replaced the valve cover gasket. There were no oil leaks on the ground even in my driveway. The mechanic was not aware that I had already replaced the valve

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the malfunction indicator lamp (MIL) and the ABS warning lights were illuminated. The contact noticed a burning odor on the interior of the vehicle. The contact stated that there was a knocking sound coming from the engine compartment. The contact drove the vehicle to her place of employment and turned off the vehicle. A coworker checked the engine oil level and discovered that there was no engine oil in the engine. The contact stated that the vehicle was not due to have an engine oil change for another month. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 129,000.

The contact owned a 2012 Kia Sorento. The contact stated while driving approximately 65 MPH he observed that the check engine light had illuminated and he was losing forward momentum. The contact pulled off of the road and noticed that smoke was being emitted from under the hood. The contact exited the vehicle and saw that flames were issuing from under the engine compartment. The contact stated that the fire department and police arrived. The fire was extinguished with water, and no reports were filed. The vehicle was towed to an impound lot. The contact's insurance provider declared the vehicle a total loss. The contact had recently received a recall letter from the manufacturer, NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic), and related the engine compartment fire to the recall. The vehicle manufacturer was not notified of the failure. The failure mileage was approximately 140,000.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while her daughter was driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the check engine warning light had been illuminating off and on for approximately six months. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.

The contact owns a 2012 Kia Sorento. The contact stated while driving at various speeds, there was smoke coming from underneath the hood. The contact stated that the failure also occurred while at a complete stop. There was no warning light illuminated. The contact later received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact related the failure to the recall. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was unknown.

The contact owns a 2012 Kia Sorento. The contact stated that while the vehicle was parked, the contact was unable to enter the vehicle. The contact was able to enter the vehicle 10 minutes later after several attempts. The contact stated that the vehicle was turned off however, later that night she became aware that the vehicle had independently restarted. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or a dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the MIL warning light, the ABS warning light, the brake warning light, and the traction control warning light were illuminated. The local dealer was contacted and provided a cost for a diagnostic test. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 114,216. VIN tool confirms parts not available.

This vehicle is under an active recall. There is no known remedy yet and as outlined in the recall the vehicle could catch fire while parked OR while driving. My family should not use this vehicle until this situation is fixed. I want a replacement vehicle at the company's expense. There is no other TIMELY fix for this problem and the recall information said to contact you if it was not done in a timely manner. Please do not simply send me the recall information again. I know there is a recall. I want results. I think I have an undrivable vehicle and they have no timeline to resolve the issue.