TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL BUT THE BRAKES WOULD NOT RESPOND. THE FAILURE RECURRED WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT HAD TO APPLY EXCESSIVE PRESSURE TO THE BRAKES FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING THREE TIMES. THE TECHNICIAN WAS UNABLE TO DIAGNOSE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20. ..UPDATED 11/01/12 *BF UPDATED UPDATED 11/02/2012 *JS
2012 Kia Sorento complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
I OWN A TWO-WHEEL-DRIVE MODEL 2012 KIA SORENTO WITH A 2.4-LITER FOUR-CYLINDER ENGINE AND AUTOMATIC TRANSMISSIONS. IT HAS LOSS OF POWER DUE TO A SUDDEN FAILURE OF THE TRANSMISSION; AUTOMATIC TRANSMISSION DOES NOT CHANGE GEARS AND HAS A WHIRRING/WHINING NOISE. THE TRANSMISSION SHIFTS CORRECTLY BETWEEN 1ST AND 2ND GEAR. SHIFTING INTO 3 THE RMPS BEGIN TO INCREASE BEYOND NORMAL LIMITS AND SHIFTING INTO 4TH IS SO DELAYED THE TRANSMISSION SEEMS TO BE FAILING. AT 35 MPH, THE RPM'S RAMP UP TO 4500 AND CONTINUES TO CLIMB. BY 45 MPH IT CAN BE AS HIGH AS 6500 RPMS. THE SUSTAINABLE RPMS IN THIS VEHICLE ARE CONTINUOUSLY 3500 TO 4500 RPMS AND IS QUITE LOUD. I HAVE TAKEN IT TO MY LOCAL KIA DEALER 4 TIMES. ON TWO OCCASIONS, THEY KEPT IT FOR MORE THAN A WEEK AND ALWAYS TELL ME THAT THIS IS HOW THE VEHICLE IS DESIGNED AND THERE IS NOTHING WRONG WITH IT. THE 4TH TIME IT WAS IN THE SHOP, ANOTHER 2012 SORENTO WAS BROUGHT IN FOR THE SAME PROBLEM. TWICE THIS ISSUE HAS NEARLY CAUSED A WRECK WHEN I WAS PULLING OUT FROM A STOP SIGN, PRESSING THE ACCELERATOR, AND NOT HAVING THE POWER TO GET PAST 35 MPH; PUSHING THE RPMS TO 4500+. TRAVELING UP SMALL GRADES IS DIFFICULT AT BEST LET ALONE TRAVELING STEEPER HILLS/CRESTS AND GRADES. I FEAR THIS WILL CAUSE GREAT DAMAGE TO THE TRANSMISSION AND ENGINE OR WORSE, CAUSE A FATAL CRASH WITH ME AND MY CHILDREN. OTHER VEHICLES HAVE BEEN TAKEN TO MY LOCAL DEALER FOR THE SAME ISSUE AND I AM CERTAIN OTHERS ARE HAVING THIS SAME ISSUE. PLEASE REVIEW THIS ISSUE. THANK YOU.
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE CONTACT CONTINUED TO APPLY PRESSURE TO THE ACCELERATOR PEDAL WHEN THE VEHICLE SUDDENLY LURCHED FORWARD AND ACCELERATED. THE CONTACT MENTIONED THAT HE HAD TO ENGAGE THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. UPDATED 10/03/12*LJ UPDATED 10/05/2012*JS
ON 08/12/12 WHILE DRIVING IN CRUISE CONTROL AT APPROXIMATELY 72-74 MPH, I EASED OUT INTO THE PASSING LANE TO PUT MYSELF BEHIND SOMEONE GOING FASTER. THE CAR SUDDENLY DOWNSHIFTED AND ACCELERATED WITH MAXIMUM THROTTLE. I TOUCHED THE BRAKE PEDAL MODERATELY TO DISCONNECT THE CRUISE CONTROL. THE CAR CONTINUED AT MAXIMUM ACCELERATION AND IN THE PASSING GEAR. I THEN APPLIED THE BRAKES WITH GREAT VIGOR AND THE CRUISE CONTROL DISCONNECTED AND THE VEHICLE SLOWED DOWN. AFTER A SHORT WHILE I REACTIVATED THE CRUISE CONTROL AND DROVE ABOUT 60 MILES WITHOUT ANY FURTHER MALFUNCTION. I PRESENTED THE CAR TO THE KIA DEALER SERVICE ADVISOR. THE CAR WAS CHECKED AND I WAS TOLD THEY COULD FIND NOTHING WRONG WITH THE CRUISE CONTROL. I ASKED THEM IF THEY REPORTED THESE VERY DANGEROUS OBSERVATIONS TO KIA OR NHTSA. THEY SAID NO THEY NEVER DO. INCIDENTAL TO THIS EVENT, I HAD AN ENGINE MALFUNCTION LIGHT ON 7/25/12. I TOOK IT IN FOR SERVICE THE NEXT DAY AND TOLD IT WAS A TRANSMISSION HEAT SENSOR. A PART WAS ORDERED AND I WAS TOLD TO DRIVE THE CAR NORMALLY. WITHIN SEVERAL DAYS, I BECAME AWARE THE CRUISE CONTROL WAS NOT ACTIVATING WHEN DRIVING THE FIRST TIME IN A DAY. BUT IF THE ENGINE WAS STOPPED AND RESTARTED, THE CRUISE CONTROL WORKED NORMALLY. I DUPLICATED THIS 3 DISTINCT TIMES EXACTLY AS WRITTEN. THE SERVICE DEPARTMENT WAS NOT ABLE TO LINK THE DIFFICULTY TO ANYTHING THEY HAD SEEN OR READ, THEY SUMMERIZED IT MAY HAVE BEEN A BRAKE LIGHT SENSOR THAT FAILED BUT THE COMPUTER DISPELLED THAT NOTION. *TR
I JUST TURNED RIGHT ON THE MAIN STREET IN MY SUBDIVISION WHEN A MOTORCYCLE GOING AT A HIGH RATE OF SPEED HIT THE SPEED BUMP AN RAN RIGHT INTO MY DOOR ON DRIVERS SIDE. NO AIR BAGS WENT OFF AN THERE IS AIR BAGS ON THE DOOR. BOTH OF US TRANSPORTED BY EMS TO HOSPITAL. *TR
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT WAS DRIVING 20 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THERE WERE NO WARNING LIGHTS ILLUMINATING. THE ENGINE WAS TURNED OFF AND THEN RESTARTED WITHIN TEN MINUTES. THE DEALER WAS NOTIFIED AND THE CONTACT WAS WAITING ON A RETURN CALL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 17,000.
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE WOULD NO LONGER ACCELERATE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND TOOK IT TO THE DEALER FOR DIAGNOSIS. THE DEALER COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACT AND STATED THAT IF THE DEALER WAS UNABLE TO DIAGNOSE A FAILURE THEN THEY WOULD NOT BE ABLE TO PROVIDE ANY ASSISTANCE TO THE CONTACT. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 96,000.
DRIVING ON FREEWAY AT APPROX. 75MPH , CAR JERKED, ENGINE LIGHT CAME ON, VEHICLE DECELERATED AND WHEN GAS PEDAL WAS DEPRESSED IT DID NOT WORK AT ALL. HAPPENED 5 OTHER TIMES PREVIOUS TO THIS AT VARIOUS SPEEDS. DEALER DID A REFLASH OF SOME COMPUTER CHIP. THAT DID NOT FIX PROBLEM, 6TH TIME I HAD PROBLEM ON 7/12/12 I WAS THEN TOLD BY DEALER THAT THE THROTTLE BODY AND HOUSING NEEDED TO BE REPLACED. *TR
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 45 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE BETWEEN THE FRONT AND REAR PASSENGER SIDE DOORS. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE RIGHT HIP AND NECK. THE PASSENGER SUSTAINED INJURIES TO THE NECK, HIP, RIGHT ARM AND RIGHT LEG. THE DRIVER AND PASSENGER WERE BOTH TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE VEHICLE WAS TOWED TO A COLLISION CENTER. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,426.
I PURCHASED A NEW KIA SORENTO ON DECEMBER 14, 2011. AFTER DRIVING IT FOR COUPLE DAYS, I NOTICED MY AIRBAG LIGHT. IT HAD CONTINUED TO STAY ON SO I HAD NOTIFIED THE DEALER I HAD PURCHASED IT FROM. THEY TOLD ME THAT IT'S PROBABLY BECAUSE A PASSENGER WAS NOT SITTING THERE AND ONCE SOMEONE SITS THERE AND BUCKLES THEIR SEAT BELT, THE LIGHT WILL GO OFF. IT WAS NOT TRUE AT ALL BECAUSE I HAVE HAD PASSENGERS SITTING THERE AND THE LIGHT WAS STILL ON. SO AFTER FINDING SOME TIME, I TOOK MY CAR IN TO A DEALERSHIP NEAR MY HOUSE AND FOUND OUT THAT THE AIRBAG CUSHION WAS MISSING IN THE PASSENGER SEAT. THE WORKER WAS VERY WORRIED AND DID NOT WANT ME DRIVING THE CAR AROUND UNTIL THEY HAD INSTALLED THE AIRBAG CUSHION. I ALSO STARTED TO HAVE SOME PROBLEMS WITH MY FUEL SYSTEM. THE FIRST TIME IT EVER HAPPENED, THE TANK OVERFILLED AND STARTED LEAKING FROM THE BOTTOM OF MY CAR. I DID NOT KNOW THAT MY TANK WAS FULL BECAUSE THE GAS PUMP NEVER CLICKED OFF AND KEPT ON GOING. THEN THE NEXT FEW TIMES I WENT TO PUT GAS IN, THE PUMP KEPT STOPPING AS IF THE TANK WAS FULL. SEVERAL TIMES I HAD TO MANUALLY STOP THE PUMP, OR HOLD IT SO THE PUMP WOULD KEEP GOING. AFTER FINDING SOME TIME (AGAIN), I TOOK MY CAR IN. THE SERVICE DID NOT KNOW WHAT WAS WRONG WITH THE SYSTEM SO I HAD TO TAKE THEM TO A GAS STATION AND SHOW THEM WHAT WAS HAPPENING. AFTER SEEING THE PROBLEM, HE WAS ABLE TO FIGURE OUT WHAT WAS EXACTLY WRONG WITH IT AND WAS ABLE TO FIX IT. UNFORTUNATELY, THE PROBLEM IS BACK AND I HAVE TO HOLD THE PUMP WHEN I
TL* THE CONTACT OWNS A 2012 KIA SORENTO SX. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE LUNGED FORWARD. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO ACCELERATE WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS THEN TOWED TO THE DEALER. THE DEALER STATED THAT THE THROTTLE BODY FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 17,000.
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE WEATHER WAS WINDY AND THE VEHICLE WAS JERKING FROM SIDE TO SIDE AS THE STEERING WHEEL REMAINED STRAIGHT. THE WIND WAS PUSHING THE VEHICLE EIGHT FEET INTO ANOTHER LANE AND EIGHT FEET BACK INTO THE CONTACT'S LANE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 1,500.
WHILE TURNING ONTO BUSY STREET, ENGINE STALLED IN MIDDLE OF STREET. BRAKE AND GAS PEDALS WERE DEPRESSED AT SAME TIME. MUST HAVE FOOT COMPLETELY OFF BRAKE WHEN ACCELERATING FROM STOP OR VEHICLE WILL STALL AND NOT ADVANCE FORWARD. HAPPENS ALMOST EVERY TIME BOTH ARE PRESSED AT SAME TIME. *JS
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE STALLED. THE CONTACT WAS ABLE TO SUCCESSFULLY RESTART THE VEHICLE AFTER NUMEROUS ATTEMPTS. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE MAY BE RELATED TO THE ELECTRONIC SYSTEM. THE DEALER STATED THAT THE KEY MIGHT HAVE DISCONNECTED FROM THE VEHICLE AND CAUSED THE FAILURE. THE VEHICLE WAS IN THE PROCESS OF HAVING THE KEY SYNCHRONIZED WITH THE ELECTRICAL SYSTEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.
TL* THE CONTACT OWNS A 2012 KIA SORENTO V6. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT HE WAS ABLE TO RESTART THE VEHICLE ALMOST IMMEDIATELY AFTER THE FAILURE. IN ADDITION, HE MENTIONED THAT THE FAILURE RECURRED APPROXIMATELY 20 TIMES SINCE HE HAD PURCHASED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS NOT ABLE TO DIAGNOSE THE FAILURE BUT ADVISED THE CONTACT THAT WHAT THE VEHICLE WAS EXHIBITING WAS NORMAL WHEN THE ACCELERATOR AND BRAKE PEDAL WERE DEPRESSED SIMULTANEOUSLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO VERIFIED THE DEALERS ADVISEMENT AND DID NOT PROVIDE ANY ADDITIONAL ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,200 AND THE CURRENT MILEAGE WAS 6,000. UPDATED 04/26/12*LJ
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE PUSH START FEATURE DID NOT PROPERLY FUNCTION AND WOULD NOT TURN THE VEHICLE OFF. THE VEHICLE WAS TAKEN TO THE DEALER AND THE DEALER DISCONNECTED THE IGNITION FROM UNDER THE HOOD, BUT HAD NOT BEEN ABLE TO REPAIR THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 38. THE VIN WAS NOT AVAILABLE.
THE 2012 KIA SORENTO LX AWD WAS PURCHASED NEW WITH 233 MILES ON IT. THE VEHICLE'S AUTOMATIC TRANSMISSION REGULARLY HESITATES TO UP-SHIFT DURING SMOOTH ACCELERATION WHILE UNDER NORMAL DRIVING CONDITIONS (FLAT ROADS, CRUISING SPEEDS), CAUSING THE ENGINE TO HANG IN THE 3500+ RPM RANGE. WHEN THE CAR HAS FINISHED ACCELERATING AND HAS REACHED CRUISING SPEED, MY FOOT BACKS OFF THE ACCELERATOR PEDAL AND IT STILL DOES NOT UP-SHIFT OR EVEN COAST. INSTEAD, THE VEHICLE DRASTICALLY DECELERATES AS THE ENGINE RPMS DROP BECAUSE THE TRANSMISSION REMAINS IN THE SAME GEAR WHEN MY FOOT LEAVES THE ACCELERATOR, RATHER THAN UP-SHIFTING TO THE NEXT GEAR. I HAVE DRIVEN COUNTLESS AUTOMATIC TRANSMISSION VEHICLES OVER THE YEARS AND HAVE NEVER EXPERIENCED THIS PHENOMENON PRIOR TO OWNING THIS VEHICLE. I DON?T NORMALLY MAKE USE OF THE "SPORTMATIC SHIFT" FEATURE OF THE VEHICLE'S AUTOMATIC TRANSMISSION. HOWEVER, SOMETIMES "MANUALLY" UP-SHIFTING WITH THE SPORTMATIC SHIFT IS THE ONLY WAY TO GET THE CAR TO UP-SHIFT PROPERLY TO 5TH OR 6TH GEAR ONCE ACCELERATION IS COMPLETE AND CRUISING SPEED HAS BEEN REACHED. IT SEEMS AS IF EITHER THE TRANSMISSION OR THE POWER TRAIN CONTROL MODULE IS ILL-INFORMED OR JUST POORLY PROGRAMMED. ASIDE FROM THE SHEER ANNOYANCE OF THIS DEFECT FROM A DRIVER'S PERSPECTIVE, IT ALSO IS RUINING THE FUEL ECONOMY OF THE VEHICLE. FOR A VEHICLE WITH AN EPA MILES-PER-GALLON RATING OF 21 CITY/28 HIGHWAY/23 COMBINED, I HAVE NEVER ONCE ACHIEVED TRUE CALCULATED FUEL ECONOMY OF OVER 20 MPG SINCE OWNIN
DURING SLOWING, AT LOW SPEEDS, WITH THE FOOT ON THE BRAKES, THIS VEHICLE MAKES LOUD NOISES WHICH GO AWAY IF THE FOOT IS TAKEN OFF THE BRAKES. THE NOISE EVENTUALLY STOPS AS THE VEHICLE COMES TO A STOP. THIS KIA SORENTO APPEARS TO STOP NORMALLY, BUT THE NOISE DOES NOT INSTILL CONFIDENCE, NOR DOES THE NOISE SOUND NORMAL FOR A VEHICLE WITH 6,615 MILES. *TR
AFTER PARKING THE CAR FOR 72 HOURS AT AN AIRPORT, UPON RETURN THE CAR STARTED NORMALLY, BUT THE WARNING LIGHT SHOWING A BATTERY APPEARED. WHILE DRIVING HOME, APPROX 8 MILES, THE CAR'S DASH FLASHED MORE WARNING SYMBOLS... ANTIBRAKES, AIRBAG, ETC AND THE WIPERS BEGAN TO SLOW. I PULLED OVER AS THE VEHICLE LOST POWER AND STALLED. I USED KIA'S ROADSIDE ASSISTANCE TO GET A TOW TO THE DEALERSHIP. ON 2/13/2012 THE DEALERSHIP REPLACED THE ALTERNATOR AT NO CHARGE. THIS REPAIR, NECESSARY ON THIS 2012 KIA SORENTO, OCCURRED AT 6,607 MILES. *TR
TL* THE CONTACT OWNED A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING ON A MOUNTAINOUS ROAD AT APPROXIMATELY 25 MPH, THE VEHICLE UNEXPECTEDLY INCREASED ACCELERATION. THE CONTACT APPLIED THE BRAKE PEDAL, BUT THE PEDAL DEPRESSED TO THE FLOOR. THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE VEHICLE EVENTUALLY STOPPED AFTER CRASHING INTO A CEMENT WALL. THE AIRBAG LOCATED IN THE STEERING WHEEL DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS FILED AND THE CONTACT SUSTAINED INJURIES TO THE HEAD AND THE ENTIRE BODY. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE INSURANCE DECLARED THAT THE VEHICLE WAS DESTROYED AND STATED THAT THE AIR BAGS AND BRAKES WERE FAULTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 385. UPDATED 11/20/15*LJ *TR
PLEASE MAKE BLIND SPOT SCORES PART OF VEHICLE SAFETY RATINGS. IT NEEDS TO BE AN ACTUAL SCORE. MOST TERRIFYING TEST DRIVE OF MY LIFE. 2012 KIA SORENTO WAS MY DREAM CAR. I HAD BUILT IT ONLINE 10 TIMES & WALKED IN -SPECS IN HAND- READY TO BUY. THE TEST DRIVE TO ME WAS A FORMALITY. THAT CHANGED DURING THE TEST DRIVE. NEW SUVS ARE ADDING HUGE PILLARS TO THE REAR OF VEHICLES, SHRINKING REAR THIRD WINDOWS, SHRINKING REAR TRUNK DOOR WINDOWS, PUSHING DRIVER SEATS TIGHTLY UP AGAINST THE DRIVER DOOR- TO SHRINK THE CAR AND BOOST GAS MILEAGE. ON TOP OF THAT, THEY ARE PURSUING "QUIETNESS" & PART OF THAT IS SHRINKING THE EXTERIOR MIRRORS. ADD THIS ALL UP & YOU CAN HIDE A SEMI IN THE BLIND SPOT OF THIS CAR. IT WAS LIKE DRIVING A WINDOWLESS CARGO VAN W/O THE BIG CARGO VAN MIRRORS. THE MIRROR ARE SMALL LIKE WHAT BELONGS ON AN ECONOMY CAR. YES, MY DRIVER SIDE MIRROR WAS WELL ADJUSTED TO ONLY SHOW A SLIVER OF THE VEHICLE. I JUST COULDN'T SEE. AS I CONTINUED SUV SHOPPING, I FOUND THIS NEW DESIGN IN MANY NEW SUVS. GIGANTIC BLIND SPOTS ARE NOW THE NEW DESIGN. I COULDN'T SEE TO CHANGE INTO THE LEFT LANE. WHEN I LOOKED OVER MY SHOULDER MY FACE WAS SO CLOSE TO THE WINDOW, ALL I COULD SEE BEHIND ME WERE THE SEPARATING PILLARS. CHANGING LANES WAS A GUESS. I DID NOT BUY MY DREAM CAR, BUT MORE IMPORTANTLY I REALIZED THERE IS A NEW HIGHLY DANGEROUS DESIGN TREND IN MANY SUVS THAT NEEDS MONITORED. CONSUMERS SHOULD BE INFORMED OF THE SEVERITY OF THIS RISK AT THE TIME OF PURCHASE. WE NEED A VISIBILITY RATING S
WHILE COMING TO STOP AT INTERSECTION OR PULLING INTO PARKING LOT SPACE AT LOW SPEED, I COULD HEAR AND FEEL BRAKES GRINDING TO A COMPLETE STOP, UPON RELEASING THE BRAKE PEDAL I COULD HEAR AND FEEL WHAT I BELIEVE TO BE THE CALIPERS GRINDING AS THEY RELEASE. IT HAPPENS WHENEVER I COME TO A STOP OR WHEN I AM ABLE TO DRIVE FORWARD UPON RELEASE OF THE BRAKES. I FEEL UNSAFE DRIVING THIS VEHICLE. THIS NOISE OCCURRED JUST AFTER 10000 MILES. BEFORE THIS QUIET AND SMOOTH BRAKING. ON JANUARY 11, 2012 I TOOK THE VEHICLE IN AND SERVICE DESK PERSON SAID THE SERVICE MANAGER WOULD LIKE TO TEST DRIVE THE VEHICLE. I OBSERVED THE SERVICE MANAGER DRIVE OUT OF LOT AND AFTER ABOUT 20 MINUTES SERVICE MANAGER WALKED BACK IN AND TALK WITH SERVICE DESK PERSON. AFTER THREE HOURS OF WAITING THE SERVICE DESK PERSON INFORMED ME THE SERVICE MANAGER DID HEAR THE NOISE FROM THE BRAKES AND APPARENTLY THEY WERE IN CONTACT WITH KIA CORP. THRU E-MAIL CONCERNING THIS MATTER TO SEE IF THE MANUFACTURER WILL COVER THE REPAIRS. AFTER A WHILE I WAS INFORMED BY THE SERVICE DESK THAT KIA HAS BEEN RECEIVING NUMEROUS COMPLAINTS CONCERNING GRINDING NOISE FROM BRAKES, AND THAT THEY ARE WORKING ON THE PROBLEM, AND I WOULD HAVE TO WAIT UNTIL THEN FOR A SOLUTION, ALSO PER KIA SO SAID THE DESK PERSON (VEHICLE IS SAFE TO DRIVE UNTIL A SOLUTION CAN BE FOUND.) I HAVE LOST CONFIDENCE IN THIS VEHICLE AND FEEL ONE DAY IT MAY NOT STOP AT ALL. I RESPECTFULLY REQUEST A QUICK REVIEW OF THIS MATTER AND HOPEFULLY A QUICK SOLUTION. *TR
I HAVE A 2012 KIA SORENTO. BOUGHT WITH 114 MILES ON IT. I HAVE THE AUTOMATIC TRANSMISSION, EX AWD MODEL W/POWER SHIFTING. I NOTICED AFTER DRIVING MY CAR SHORTLY AFTER PURCHASING THAT THE CAR WOULD NOT SHIFT WHEN IT SHOULD. RPMS WOULD REACH UP TO 4000 AND THE CAR STILL WOULD NOT SHIFT. I HAVE TO MANUAL SHIFT THE CAR INTO THE NEXT GEAR SINCE MY AUTOMATIC TRANSMISSION HAS TROUBLE. IF I WANTED A STANDARD TRANSMISSION - I WOULD HAVE PURCHASED ONE. *TR
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN A RESIDENTIAL DRIVEWAY WITH THE ENGINE OFF WHEN IT ROLLED BACKWARD AND CRASHED INTO A NEIGHBORING HOME. THE CONTACT STATED THAT BEFORE SHUTTING THE VEHICLE OFF, HE WAS UNABLE TO SHIFT INTO PARK AND SHUT OFF THE VEHICLE WHILE IN DRIVE. THE VEHICLE WAS DESTROYED. THE POLICE WERE CALLED AND A REPORT WAS FILED AND AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,500.
TL* THE CONTACT OWNS A 2012 KIA SORENTO SX. THE CONTACT STATED THAT THE VEHICLE WOULD ACCELERATE SUDDENLY AT ANY GIVEN TIME WITHOUT WARNING. THE ENGINE WOULD EXHIBIT AN ABNORMAL INCREASE IN RPMS AND THE CONTACT WOULD THEN HAVE TO DEPRESS THE BRAKES TO CONTROL THE VEHICLE. THE DEALER WAS UNABLE TO DIAGNOSE A FAILURE. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 450 AND THE CURRENT MILEAGE WAS 600.
THE PANEL ASSEMBLY UNDER COVER IS BROKEN OFF EASY AND OBSTRUCTING THE WHEELS MOVEMENT, CAN CAUSES OVER TURN OR FLIP OVER. *TR
WHEN STARTING VEHICLE WITH THE START BUTTON, THERE IS A LOUD POPPING SOUND AND THE VEHICLE EITHER WANTS TO LUNG FORWARD OR BACKWARDS IN THE PARK POSITION, TOOK THE VEHICLE BACK TO THE DEALER THE FIRST TIME, I'M TOLD THAT UNTIL THEY ACTUALLY HEAR THE NOISE THEY CANNOT DETECT WHAT IS CAUSING IT SINCE NO CHECK ENGINE LIGHT COMES ON THEY DID NOTHING SINCE THEY DIDN'T HEAR THE NOISE. TOOK VEHICLE BACK SECOND TIME AS NOW THE SOUND IS GETTING LOUDER AND THE LUNGING IS MORE PROMINENT , AS THE SERVICE MANAGER WAS CHECKING THE VEHICLE IN SHE STARTED VEHICLE AND HEARD THE POP SOUND, SAID KIA PUT OUT AN UPDATE FOR A PART UNDER THE DEALERSHIP RECALL NUMBER SA087 AND THAT OTHER VEHICLE THAT WERE BROUGHT IN FOR THE SAME REASON WERE UPDATED AND THEY HAD NO OTHER VEHICLES COME BACK AFTER THE UPDATES INSTALLED. I WAS RELIEVED TO KNOW THAT FINALLY, SOMETHING WILL BE DONE, UNFORTUNATELY, I RECEIVED THE VEHICLE BACK AFTER THE UPDATE AND IT IS STILL DOING THE SAME THING. IT DOES NOT DO THIS EVERY TIME I START THE VEHICLE, HOWEVER, IT IS PLAYING ON MY NERVES EVERY TIME I GO TO START IT I CLOSE MY EYES AND PRAY IT IS NOT GOING TO HAPPEN AGAIN, IT DID AND STILL DOES. I DID FILE A CASE DIRECTLY WITH KIA DIRECT WHEREAS THEY ARE MONITORING IT, I SAW WHERE THERE ARE OTHER PEOPLE HAVING THIS SAME PROBLEM. YOU PURCHASE A BRAND NEW VEHICLE ASSUMING YOU HAVE PEACE OF MIND AND I AM SCARED TO EVEN GET IN THIS VEHICLE. CALLED THE DEALERSHIP, AND WANTS TO SET UP YET ANOTHER APPOINTMENT, THIS IS A GREAT INCONVENI
2012 KIA SORENTO V-6 AWD VEHICLE SURGES EITHER FORWARD OR REVERSE DURING START UP AS IF ITS PARTIALLY IN GEAR. ONCE STARTED IT SEEMS TO BE FINE AND DRIVES NORMALLY. THE ISSUE WAS SPORADIC AT FIRST BUT IS NOW OCCURING ON A DAILY BASIS. THE DEALERSHIP WAS FIRST CONTACTED ON 8/27/11. THE VEHICLE WAS THEN TAKEN IN ON 9/6/11 BUT WAS NOT FIXED AS THE DEALERSHIP WAS HAVING COMPUTER RELATED ISSUES. I HAVE NOT BEEN SUCCESSFUL IN GETTING A RESPONSE FROM THE DEALER SINCE THEN! 9/28/11
I WAS STARTING OFF FROM STOP SIGN AND FELT AND HEARD A LOUD THUD FROM THE ENGINE AREA. IMMEDIATELY THE 2012 SORENTO LOST POWER AND WOULD NOT SHIFT. IT WOULD CONTINUE TO MOVE AT ABOUT 5 MPH. THE ENGINE DID NOT STOP. I STOPPED THE VEHICLE AND RESTARTED BUT WITH THE SAME SYMPTOMS. BEING VERY CLOSE TO THE DEALER, I TOOK IT IN. THE SALES DEPT HAS AGREED TO FIND ANOTHER VEHICLE AND REPLACE THIS ONE. I'M NOT SO SURE... *TR
THE PROBLEM I AM HAVING IS INTERMITTENT. WHEN I PUSH THE START BUTTON SOMETIMES THE CAR THE LUNGES BACKWARDS WHILE THE CAR IS STILL IN PARK IT ONLY DOES THIS WHEN I AM STARTING THE CAR. IT ALSO MAKES AN AUDIBLE NOISE AT THE SAME TIME IT IS " BUCK JUMPING". I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES AN ON THE FIRST VISIT THEY HEARD THE NOISE AND FIGURED IT WAS THE STARTER. THEY PUT IN A NEW STARTER AND I AM STILL HAVING THIS PROBLEM. THE TRANSMISSION ALSO SEEMS TO SLIP DURING CITY DRIVING BUT IT IS VERY SUBTLE. NOW AFTER ABOUT THE FIFTH TIME BEING IN THE SHOP EVERY TIME THEY SAY THEY CAN'T REPRODUCE MY DESCRIPTION OF THE PROBLEM TO MAKE A DIAGNOSIS SO THEY CAN'T FIX IT. HOWEVER, THEY HAVE ALREADY HEARD THE PROBLEM BECAUSE THEY PUT IN A NEW STARTER AND TOLD ME IF THE PROBLEM PERSISTS TO BRING IT BACK. ON ONE OF THE VISITS THEY REWIRED THE ELECTRICAL PARTS TO SEE IF IT WAS AN ELECTRICAL PROBLEM AND IT WAS NOT. I AM AFRAID THAT ONE OF THESE DAYS THE CAR IS ACTUALLY GOING TO MOVE OUT OF PARK AND HIT SOMETHING. EVERY TIME I PUSH THE START BUTTON I HOLD MY BREATH AND GO STIFF BECAUSE WHEN IT "ACTS" UP THE WHOLE CAR JUMPS BACKWARDS AS IF IT IS TRYING TO SHIFT ITSELF IN REVERSE AND THE NOISE WAS DESCRIBED AS THE STARTER IS HITTING THE FLYWHEEL OR SOME OTHER TERMINOLOGY I CAN'T RECALL. I ALWAYS PICK MY CAR UP FROM THEM WITHOUT IT BEING REPAIRED BECAUSE THEY CONTINUE TO SAY THEY WERE UNABLE TO REPRODUCE THE PROBLEM, BUT HOW IS IT THAT AS SOON AS THE SAME DAY OF PICKING MY CAR UP OR WIT
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2012 Kia Sorento → · Every Sorento year → · How the figures are calculated →