2011 Kia Sorento complaints

I have contacted the manufacturer [email protected]. I notified them first on September 8,2021. I was given a generic response of to contact a dealership about lights being on that won’t cut off, the hatch falling on its own , the windows gets stuck and the door handle not working and more recently November 3, 2021 that the car will just stop accelerating when driving and then resumes by itself. I also followed their instructions and attempted to make and appointment with Kia of Orange Park 6373 Blanding Blvd Jacksonville, Florida 32244 (904) 771-6078 and was told each item to LOOK AT it was $159. I informed them of my warranty that would cover Cost and was denied that option but payment would be needed upfront and then they would bill my warranty and apply the cost. This was for a diagnostic check. Not repair at all. Which means fees needed to paid whether I got the work done or not. My car was there in June for a recall with the engine and that was covered by Kia due to a system update. I tried again in October just for the car acceleration and have not received a response back from [XXX] GENERAL SALES MANAGER [XXX] on the cost to look at the vehicle to see what it’s accelerating on its on. I sent a follow up request again today to Kia the manufacturer and the dealership. I want it documented that I am driving a car that will stall on its own and then accelerates again. I have two kids and if we are killed due to the vehicles stopping in traffic on its

The contact owns a 2011 Kia Sorento. The contact stated while driving at night at an undisclosed speed, the contact was noticed while making a slight turn, the driver’s and passenger’s side headlights stopped functioning as designed. The failure also occurred while using the turn signals. The contact had to manually activate the headlights after the failure. The vehicle was taken to an independent mechanic to be diagnosed however, the mechanic was unable to duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000. Subsequent to the initial complaint, in December 2021, the car owner, Ed Ruzicka, decided to see if replacing the turn signal/wiper control shaft would fix this problem. I did so at my own expense. The lights no longer blink off. Still this seems to be a manufacturer defect rather than mere wear. This has never happened on any vehicle which I have owned before. I am 70. The concern is that this is dangerous. I believe that it should be addressed.

2011 KIA SORENTO. CONSUMER WRITES IN REGARDS TO THEIR VEHICLE STOPPING SUDDENLY WHILE DRIVING. THE CONSUMER STATED WHILE DRIVING, THERE WAS A LOUD BANG, AND THE VEHICLE BEGAN TO ROLL BACKWARDS. THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED AT 98,122 MILES.

The contact owns a 2011 Kia Sorento. The contact stated while driving at nighttime, the front headlights turned off independently. The contact stated no warning light was illuminated. The contact was able to drive to his destination. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.

SUA July 3, 2020, driver was exiting a Kroger fuel station located at 7380 Spout Springs Road, Flowery Branch, Georgia 30542 in the subject 2011 Kia Sorento SUV vehicle. Suddenly and without warning, the subject Kia vehicle began accelerating without throttle input from the driver. The Kia Sorento then struck the rear of a 2014 RAV 4, pushing it across the street and into a Waffle House parking lot. The 2011 Kia Sorento continued accelerating and gained significant speed before striking a nearby curb and fencing, colliding with an embankment of a retention pond, and ultimately coming to rest in the base of the retention pond. The injured driver was transported from the scene by ambulance, where they began receiving the first portion of many treatments for her injuries. Driver believes they are victim to a runaway throttle control malfunction that caused a sudden uncommanded acceleration (SUA). Manufacturer notified. NHTSA has received 54 Vehicle Owner Questionnaires (VOQs), aka U.S. consumer complaints to DOT, regarding Vehicle Speed Control problems with the 2011 Kia Sorento; including NHTSA ID No. 10473983: On August 19, 2012, in Iowa/Missouri, state police footage showed Lauri Ulvestad’s, 47, of Ames, Iowa, 35-minute ride of terror after the accelerator of her Kia Sorento jammed, causing her to careen down a highway at speeds up to 120 miles per hour for 59 miles. The accelerator in this other 2011 Kia Sorento SUV became stuck. A dash-camera video captured by the Missouri

My 2011 Kia Sorento headlights blink on and off when I’m drinking it’s very scary driving at night because I don’t know when it may happen it’s been happening on and off

Passenger low beam kept burning out. I kept replacing. This morning, on my way home from work (I work nights on an ambulance) I could smell burning, and saw that the light was out once again. Got home, and the entire connector/wiring to the bulb was completely melted and sizzling, with a small flame at the base of the plastic connector. This is outrageous. There were recalls for this EXACT issue for other Sorentos, but mine was not included. This could have started a major vehicle fire, and I cannot afford a vehicle electrician. Kia should be replacing this.

Tail light continues to blow. Changed both bulbs twice in a week. The left socket has burn mark, and light blows immediately after replacing bulb. This has been continously over the past 2 years.

When driving at night my headlights flicker off and on for about 3 seconds, also when I attempt to use my turn signal, the lights will blink out and I have to jiggle the handle to get the lights to come back on. Sometimes when I turn the corner the head lights will blink off and then come back on and this takes about 3 scary seconds. Unable to drive in an unfamiliar or dark area because the lights are subject to go out. There is no warning light, message or other symptom to address the problem. I was told that there might be a recall on this issue. Is there any technical service bulletin addressing this issue. Please advise as this can be a very dangerous situation

Hood opened twice on me while I was driving.

The contact owns a 2011 Kia Sorento. The contact stated while driving approximately 65 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over and had the vehicle towed to her residence. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local dealer and was diagnosed but not repaired. The manufacturer was informed of the failure and the contact was informed that the VIN was not under recall. The failure mileage was approximately 124,000.

One of the 2011 KIA SORENTO door can't open from outside or inside. This is really frustrating, as I couldn't open a door where my chiled seat. I have 5 year old and I have to sneak one of them into the other door. I am really frightened if what will happen if the child door is locked and child is in the car seat and I am not able to go inside my car. This is a potential hazard for my child. I heard from people is very common problem with Kia, Kia has to really step forward and replace this faulty mechanism. The cost my kia dealer estimates is $1200, I urge the Kia company to really fix this asap before someone gets hurt and/or result into fatality.

Unknown. I have been having oil loss since 2018 and have extensively reported the issue to my local kia dealership where I receive certain. I was instructed to do an oil consumption test that the service department later had no idea what that would have done. Twice the engine has nearly ran out of oil with no warning and I have to regularly monitor the oil level between service. At times it is very low. If I accelerate too quickly it smokes white smoke and smells of burning oil. This is a safety issue if I am merging into traffic and I am unable to accelerate fast enough to not cause an accident. This has been an ongoing issue with this vehicle.

Paint is chipping really bad. Rust spots

There was a recall on the passenger doors (all of them) actuators. All have been replaced by Kia. They are ALL BROKEN AGAIN and will not lock.

The contact owns a 2011 Kia Sorento. The contact stated that while, driving at an undetermined speed at night and making a turn the headlights became inoperable without warning for a few seconds. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 120,000. The VIN was not available.

Purchased the vehicle new and never sustained any damage to the affected areas of pearl white paint peeling.

I was driving on the freeway, my car just stopped, it wouldn't start I had to have it towed.

AIRBAG LIGHT ... FRONT DRIVER AIRBAG FAULT / CURTAIN AIRBAG FAULT

The contact owned a 2011 Kia Sorento. The contact stated while driving at 25 mph, a UPS truck veered off into her lane causing the contact to crash her vehicle into a curb. The contact stated that the next morning, she saw that her vehicle was leaking an immense amount of oil. The contact stated that the check engine warning light was illuminated. The air bags did not deploy. A police report was not filed. The vehicle was taken to a repair shop where it was diagnosed with nothing needing to be replaced. The vehicle was not repaired. The contact then stated while driving at 55 mph, the vehicle stalled and the contact saw smoke emerging from the engine compartment. Upon exiting the vehicle, the contact opened the hood to fire behind the engine. There were no injuries. The air bags did not deploy. The fire department was contacted but did not extinguish the fire. A police report was not filed. The vehicle was towed back to the repair shop. The repair shop informed the contact that they do not specialize in fires and the vehicle was towed to a local dealer. The vehicle was then diagnosed with the engine needing to be replaced. The vehicle was not repaired. The vehicle was destroyed. The manufacturer had been informed of the failure and informed the contact that they could not assist. The failure mileage was 132,685. The consumer stated the dealer was ceased by Federal Agents for selling vehicles with damaged parts and finance companies fraudulent withdrawal money from the consume

The left rear passenger quit working. The door cannot be opened from inside or outside. Now the driver door will not open from the outside, but will open from the inside. I have ready many complaints about this problem. We have small grand children that are taken in this vehicle and the concern is that both rear doors quit working before the afore mentioned repairs are made. This has repeatedly happened to doors that have been fixed as well from all the complaint I've read. This has just recently happened to my vehicle. What are the chances of the other doors quitting after these repairs are made. Looks to be above average. This car has not been taken to a dealer yet as the driver door just broke.

There was a recall to add a engine knocking warning device. When I got the recall in June of 2021, my engine was already knocking. I took the car into Rapid City Kia Dealership for repair on June 24th. I still do not know if it has been approved for repair. The recall stated there was a warranty extension to provide lifetime coverage due to bearing damage. A knock sensor detection system was to be installed caused by worn connecting rod bearings. They ran the diagnostic test for trouble code P1326 and said the noise only got worse. The service department in Rapid City told me the engine needed to be replaced. I still have not heard the decision of Kia and was told it could be the end of July. I need help getting the service my car requires and I need a rental vehicle to drive until my vehicle can be repaired.

I have had a oil temperature sensor P0711 go out twice on my vehicle. The first time back in 2018 and had it replaced. And now again just this month. This has got to be something wrong to keep this not working and keeping the transaxle oil temperature normal on long rides. I would greatly appreciate if this could be fixed this time at no cost to me. This needs to be a recall.

The Pearl White paint is peeling off of my 2011 Kia Sorento. The dealer is aware of this and had no response. I was told by other individuals with the same problem to file this information in anticipation of a recall. This has been happening over the past year and a half.

Kia motors sent a letter about 2011-2015 sorento occupant detection system (ODS) Sensor pads new vehicle limited warranty extension If the airbag warring light is on the airbag system is not functioning properly, it may or may not deploy in an accident(which should be considered a safety issue) I have already had the diagnostic done by my dealer who said the problem is covered by the warranty but because my car is salvaged which makes it not apply for warranties does the fact that my airbags may or may not deploy not seem like a safety issue?

Engine has a loud knocking noise also had flames coming from under the hood. No check engine light came on. I was so terrified for my life. Kia has a recall on 2012 - 2019 engine and not 2011 Kia Sorento engines and it’s causing the same issue.. this is not Safe for anyone.. so can you’ll look into this matter and make Kia accountable for the repairs.. total of 187 complaints on the 2011 Kia Sorento engine and nothing is being done… Please help us

I have a 2011 KIA SORENTO and the rear back door handle has stopped working on 7/7/2021. This is safety issue as I can open the door from inside but not from outside. I have a small child and another on the way and not being able to open the door to let her out of the car is unacceptable. I am really frightened if what will happen if my child is inside and I am not able to get inside my car. This is a potential hazard for my child and my future infant child. Kia has to really step forward and replace this faulty mechanism. I urge the Kia company to recall and fix this asap before someone gets hurt and/or it results in a fatality.

A few days before we were to go on vacation we received a campaign letter from Kia about reprogramming the ecm because of the knock sensors. In this letter it stated that after the repairs were done the would warrant the engine for 10 years or 150000 miles from first in service date. My Kia has 144417 miles on it. Because it was so close to our vacation time I didn't have time to take it to the dealer and get the campaign done on it, I was going to do it when I returned from vacation. When we were returning on I-75 outside Chattanooga Tn I heard a loud noise, check eng light started flashing, it jerked me into the right lane which I barely avoided a crash with a vehicle in that lane, smoke was coming up behind me after getting the vehicle to the shoulder of the road some lady pulled up in front of us and said the car was on fire i raised the hood and it was burning at the firewall and underneath it. I instructed my son to get my wife and 3 yr old grandson out of the car, they were in the back seat. I happened to have a case of water in the ack so I started getting out bottles of water out and pouring them on the flames when a dot truck pulled up with a fire extinguisher and finished putting out the flames. There were no warning lights or noises on before this happened. I have been a mechanic all my life and upon inspection I saw that it had slung a rod out the side of the block and that the oil hitting the hot exhaust had set fire to the vehicle. I had to pay 350.00 to get it

The contact owns a 2011 KIA Sorento. The contact stated that at first, the vehicle would seem as though it would hesitate or choke before acceleration after being idle. Now, while sitting idle the vehicle would suddenly stall. The contact stated that at first, they had to wait approximately 5 minutes however, now about 10 minutes before they are able to restart the vehicle and function as expected. The check engine warning light was illuminated. The contact had not taken the vehicle to the dealer. The vehicle had not been repaired. The manufacturer was not made aware of the issue. The approximate failure mileage was 250,200.

I have replaced the drivers side low beam headlight three times and it is out again. I have replaced the passenger side low beam headlight two times.

The contact owns a 2011 Kia Sorento. The contact stated while driving 58 MPH, the vehicle shut-off with the engine and oil warning lights illuminated. The contact pulled off the road and had the vehicle towed to an independent mechanic. The mechanic informed her that the radiator was blown and that the engine needed to be replaced. The manufacturer was notified of the failure and informed her that since the software update was not performed on the vehicle, they could not assist her with the failure. The dealer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was 93,407.

Engine knocking when accelerating, leaking oil, sparks of fire almost caught fire,... no engine light came on. There’s a recall for Kia Sorento engine but only the 2.5 engine and not a 3.5 engine in which I have a 3.5 and it’s doing the same as the 3.5 engine... that’s terrifying

I have paint delaminating from many areas of my car. It is a Snow White Pearl 2011Kia Sorento.

IVE HAD TWO ENGINES FAIL ON THIS CAR BOTH THE SAME CONNECTING ROD ISSUE YET MY CAR IS NOT INCLUDED IN RECALL SO MY FIRST ENGING COST ME 6,000 DOLLERS THE SECOND I HAVE REPACED YET IT SITTING IN THE DRIVEWAY DROVE IT ONLY 3800 MILES SAME ISSUE BEARING ARE GONE DON'T KNOW WHAT TO DO EXCEPT MAYBE GET A LAWYER CAR IS A LEMON

THE AIRBAG LIGHT WILL NOT GO OFF WHENEVER THE IGNITION IS ON AND VEHICLE IS RUNNING.

ENGINE MAKING A KNOCKING NOISE AND LEAKING OIL WITH NO OIL LIGHT ON TO INDICATE THAT IT'S A OIL PROBLEM. THE VEHICLE WAS SMOKING POSSIBLE BOUT TO CATCH FIRE SPARKS WAS COMING FROM THE VEHICLE. THE VEHICLE WAS RUNNING AT THE MOMENT

TL* THE CONTACT OWNED A 2011 KIA SORENTO. THE CONTACT STATED WHILE DRIVING 70 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE ENGINE COMPARTMENT. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AS SPARKS AND FLAMES WERE SEEN COMING FROM THE ENGINE COMPARTMENT. THE CONTACT EXITED THE VEHICLE, OPENED THE HOOD AND A FIRE EMERGED FROM THE ENGINE. THE CONTACT STATED THAT SHE SUSTAINED AN EYE INJURY DUE TO THE FLAMES. THE FIRE DEPARTMENT WAS CONTACTED AND WAS ABLE TO EXTINGUISH THE FIRE. THE CONTACT WAS UNAWARE IF A POLICE OR FIRE DEPARTMENT REPORT WAS FILED. THE VEHICLE WAS TOWED TO A JUNK YARD. THE CONTACT NOTIFIED KIA OF SOUTH AUSTIN (5306 S IH 35 FRONTAGE RD, AUSTIN, TX 78745) AND THEY INFORMED THE CONTACT THAT THEY COULD NOT ASSIST DUE TO THE VEHICLE NOT BEING UNDER A RECALL. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS UNKNOWN.

INSIDE DOOR HANDLE POPPED AND I WAS UNABLE TO OPEN THE DRIVER'S DOOR FROM INSIDE THE CAR. THIS ALSO HAPPENED TO THE REAR DOOR AND I NEEDED A DOOR LATCH KIT AND ALSO ON THE FRONT DOOR LATCH KIT HAD TO BE REPLACED. THE SAFETY OR IT IS NOT SAFE WHEN YOU CANNOT OPEN YOUR CAR DOOR FROM INSIDE THE CAR.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WEST HERR KIA LOCATED AT 3565 SOUTHWESTERN BLVD, ORCHARD PARK, NY 14127 WHO DIAGNOSED THE VEHICLE WITH A FUEL VAPOR LEAK AND THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR FAILED TO OPEN OR OPERATE AS NEEDED, WITHOUT WARNING. THE CONTACT CALLED SPRADLEY KIA (2145 HWY 50 WEST, PUEBLO, CO 81008, (719) 543-6710) WHERE AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

THE DRIVERS SIDE REAR DOOR WILL NOT OPEN.

AT 100000 MILES ENGINE HAD MAJOR FAILURE NEEDING TO BE REPLACED HAD MECHANIC INSTALL USED ENGINE WITH 75000 MILES AND THIS ENGINE IS HAVING TIMING ISSUES UNABLE TO GET IT INSPECTED BECAUSE IT WON'T PASS EMISSION TEST

THE PASSENGER AIRBAG LIGHT CAME ON FOR NO REASON. I GOT THE CODE PULLED AT A LOCAL SHOP FOR FREE THANKFULLY. THE CODE WAS B1764 OCS MAT DEFECT. NOW BECAUSE IT FAILED FOR NO REASON I HAVE NO AIRBAGS AT ALL. FROM OTHER PEOPLE'S COMPLAINTS IT CAN COST $1,000 TO $3,000 TO FIX. AWESOME. I REALLY LOVED MY SORRENTO TOO.

THE PAINT (PEARL WHITE) ON THE VEHICLE ON THE SURFACE ABOVE THE WINDSHIELD IS DELAMINATING/PEELING. TWO DIFFERENT BODY SHOPS TOLD ME THAT IT WAS DUE TO A MANUFACTURING DEFECT.

WHEN IN IDLE VEHICLE STALLS WHEN STOPPED WITH FOOT ON BRAKE OR IN PARK, STOP LIGHT, INTERSECTION (TRYING MAKE A TURN ACCROSS MAJOR EXPRESSWAY, STOPPED IN TRAFFIC. BOTH CITY AND HWY. INTERNET SHOWS REF. SERVICE CAMPAIGN #SC106. KIA CORP SAYS NO RECALL. DEALERSHIP SAYS NO RECALL. STARTED JAN 2021.

I DROVE MY 2011 KIA SORENTO ABOUT 9:15 AT NIGHT. BY 12:45 AM A PASSERBY HAD CALLED 911 DUE TO MY CAR BEING IN FLAMES. I WAS WOKEN UP TO THE FIRE DEPARTMENT ARRIVING AT MY HOUSE AND MY CAR ENGULFED IN FLAMES. AFTER THE FLAMES WERE EXTINGUISHED, THEY CHECKED IT OVER AND DETERMINED THAT IT HAD STARTED IN THE ENGINE AREA. I BOUGHT THE CAR IN 2017 AND IT CURRENTLY ONLY HAS 120,750 MILES ON IT. THEY INVESTIGATED IT AND DETERMINED IT HAD STARTED ON THE PASSENGER SIDE NEAR THE ENGINE. MY CAR IS A TOTAL LOSS AND IT WAS HEARTBREAKING TO WAKE UP TO THAT AT ALMOST 1:00AM. KIA NEEDS TO GET IT TOGETHER AND TAKE CARE OF MY EXPENSES.*DT

MY HEADLIGHTS KEEP GOING OUT. A FEW WEEKS AGO, I LEFT FOR WORK AT 5AM, TRAVELING ON AN UNLIT ROAD WHEN MY HEADLIGHTS COMPLETELY FLICKER OFF. I HAD TO WAIT UNTIL DAYLIGHT TO GET TO WORK. WHEN I GOT BACK IN AFTER MY SHIFT, THE HEADLIGHTS WORKED AGAIN. A FEW DAYS LATER, THE PASSENGER SIDE HEADLIGHT WENT OUT. I REPLACED IT. A FEW DAYS LATER, IT WENT OUT AGAIN. MY HUSBAND CHECKED IT AND FOUND THE PART THAT THE BULB GOES IN WAS MELTED. NOTHING SEEMS TO WORK, CHANGED BULBS MULTIPLE TIMES, TRIED CERAMIC PARTS, EVEN REWIRED IT. MECHANICS TELL ME IT'S AN ELECTRICAL ISSUE, BUT THEN THEY CAN'T FIND THE PROBLEM WHEN THEY LOOK AT MY CAR. I'VE SINCE FOUND OUT THAT THIS IS A COMMON PROBLEM WITH THE KIA SORENTO. THIS IS A MAJOR SAFETY ISSUE FOR ANYONE TRAVELING AT NIGHT. WHY ISN'T THIS A RECALL ISSUE?

VIBRATING SOUND IN FRONT END

GENERAL COMPLAINT-THE MATERIAL ENCLOSING VEHICLE FRONT LIGHTING BECAME INCREASINGLY DIFFICULT TO ALLOW SUFFICIENT LIGHT TO PASS THROUGH. ALL ATTEMPTS TO CLEAN THE SURFACE FAILED, AS IT APPEARED (TO A LAYMAN) THAT THE MATERIAL WAS CHANGING CHEMICALLY. DEALER REPLACEMENT WAS EXCESSIVELY EXPENSIVE. I PURCHASED AND INSTALLED AN AFTER-MARKET REPLACEMENT-TOO SOON TO EVALUATE OVER TIME, BUT INITIAL RESULTS SHOW EXCELLENT PERFORMANCE WITH NO APPARENT CHANGE.

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED WHILE DRIVING 50 MPH, THE VEHICLE SHIFTED INTO THIRD GEAR AND SHIFTED INTO LIMP MODE. THE VEHICLE FAILED TO ACCELERATE ABOVE 10 MPH. THE CONTACT PARKED THE VEHICLE AND WAITING FOR 15 MINUTES BEFORE RESTARTING THE VEHICLE TO CONTINUE DRIVING. NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO KIA OF JAMESTOWN (1700 WASHINGTON ST, JAMESTOWN, NY 14701, 716-664-1222) WHERE THE TRANSMISSION WAS FLUSHED AND THE FILTER WAS CHANGED. THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 183,499.