2022 Jeep Wrangler complaints

Jeep wrangler has 46k miles, 2 years, but battery died while car was running. Would not start once car engine shut down. I was stuck in the middle of a busy intersection and was out ant risk of an collision. Upon running diagnostics, battery is fully drained and alternator is not starting. Online forms suggest it could be the alternative battery, charging the start/stop function, that died and drained the charge from the main battery. Prior to the incident, there was a low voltage warning which got worse over 2 days, until ultimately it died completely.

The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Encountered the famous death wobble too often the last couple of weeks even at moderate speed of 45mph

Driving at highway speed, approximately 65 mph. When vehicle drives over uneven section of pavement, for example when changing lanes, front end starts to vibrate violently and steering is compromised. Vibration persists until speed is reduce by approximately 10 mph. Vehicle is stock and has 11,000 miles.

The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On Nov 16, 2024 I was driving and turned a corner as soon as I did the engine light and another light came on with a message saying do not shift or turn off. I had it towed to Capital Jeep and they said it was my main and aux battery, a week later which was yesterday 11-29-24 the same lights and message came on, I pulled into the dealership and they said it was the green bus connecter behind the glove box, then today 11-30-24 I was driving same lights and message again, however this time I could not go passed 5 miles an hour. So now it’s towed again and sitting at the dealership

Received a notice in October that there is a chance for the battery in the vehicle I currently own could start on fire. They stated they have no resolution for this at the time. I was informed not to fully charge it, not to park near buildings, and not to park near other vehicles. This is impossible for me to do at this time. I have HOA’s where I am renting that I cannot park in the street. I also have children that I do not want in this vehicle or driving this vehicle if there is such a serious malfunction that could happen. I am a special education teacher, and there’s no place for me to park where I work that is away from buildings, other vehicles and children. I called the dealership and had text messages with them. I have called the manufacturing number and was told I was put on another list and a person would call me in a day or two. Two weeks went by. I called again. I still have not had a case manager call me to let me know what my options are. I would like my money back and want to return this vehicle. I do not feel safe driving it. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This recall has no resolution which is absolutely unacceptable. There is a fire risk for my primary vehicle, and I am unable to charge it - the entire reason I purchased this vehicle at a premium.

The contact owns a 2022 Jeep Wrangler. The contact received notification NHTSA Campaign Number: 24V720000 (Electrical System). The contact stated that while stopped at a red light the accelerator was depressed; however, the vehicle lost power for 4-5 seconds. The contact stated that the vehicle failed to accelerate as intended and drove very sluggishly afterward. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the high-voltage battery needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 22,716.VIN tool confirms parts not available.

My 2022 Jeep has an open recall and Not enough is being done to remedy the situation. I bought a “hybrid jeep” to save on gas money and now I’m spending more money on gas than ever. I want compensation!

The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

When applying brakes at low speed (under 20mph) pedal feels soft and brakes do not engage as expected- vehicles travels further than anticipated. At times engine races and vehicle surges forward, other times ABS malfunctions, causing tires to squeal and vehicle to lurch. There is no reason for the ABS to engage when traveling under 20mph on an even, dry road. I have had other issues such as overheating, which the dealership observed, but the computer had no trouble codes for, so I would be happy to have it inspected. The vehicle surging forward when brakes are applied is a safety concern, as is unreliable braking and the ABS engaging inappropriately. I have not been to the dealer for this issue yet, I was able to document the occurrence from my dashboard cam this weekend. I have video in my dashcam with the squealing and lurching that I can't upload.

My 4E is currently under recall for a battery/fire issue so have been relying on gas to fill the vehicle. Recently, after pumping gas for 10-15 seconds it shuts itself off at the pump and often gas spills out from the fuel neck. Jeep has had this problem on many of their vehicles for years and it is not covered warranty. There needs to be a safety recall. Its horrible I cant charge the vehicle and now I cant put gas in it either.

I have a wrangler 4Xe that I purchased August 2022. Yesterday the Jeep went dead while driving 30mph. This already happened 2 times

Complete loss of dashboard functionality while driving in hybrid mode. Dash suddenly went black, all warning lights started flashing and tachometer and charging gauge dials bouncing. Drove to Suburban Jeep Ann Arbor with problem still occurring. Showed dash display to service representative. Service technician unable to replicate problem. Service representative communicated vehicle is operating as intended and is ready for pick up.

I received a recall that the battery may catch on fire, I do not feel safe driving the car

My vehicle has been nearly underivable since purchased. Several times I have taken the car in for things like: No power. The car will drive, but slowly and with no "get up and go". It takes quite a bit of time to get to legal driving speed. This has happened on a highway at least once, and multiple times on regular roads. My electrical system has failed, and all components, including my battery, has shut down. This happened on the highway on my way to work. I lost time at work as well as my car for 34 days. (This is the second time it has happened). My gas tank cover refusing to open/my gas tank refusing to accept gas. My electric battery getting too hot and burning through wires, including my coolant tubes, which in turn, shut my car down. This happened on a major road. All of these things have caused immediate safety to myself and others that have been in my car when it stopped working. I have thankfully been able to get myself off the road in all of these instances without causing an accident. There have been several break downs where I had to have someone come get me, and I have had it towed several times to the dealership as well. I have broken down entirely on the highway several times, slowing to a stop and having people needing to drive around me, or stop to help. I have taken the vehicle in many, many times and have been without my car for over 40 days (if I counted, it would be over 60 days). The dealership has told me it's a 4xe problem, but then lists the problem

Brakes stopped functioning. Jeep started accelerating. Very unsafe speeds approaching a school zone. Eventually brakes reengaged and then engine shut down.

Windshield developed a crack with no impact. Windshield was normal on a morning errand, then noticed on an afternoon impact. Took dealership and they took pictures, and they did not find any evidence of impact, but refuse to repair under warranty.

The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint.

Recall #95B one of many since I purchased my vehicle. Cannot use it for what it was purchased for which was to use electric and save gas money. Now recall states not to plug in vehicle and that it can catch fire and explode at any time running or not. I am scared to death to drive this vehicle and have my child anywhere near it. And it is our only vehicle which costs me over $1000 a month payment I can barely afford. Its causing us extreme stress and anxiety. I have been trying for months to get rid of this vehicle which has dropped over 50% in the value.

3 months after purchase. I Driving on highway 70mph, pressed clutch peddle as I was exiting and slowing down. clutch literally combusted (and fly wheel). Jeep was smoking and smelled like fire. Coasted to side of road and rolled into gas station: car wasn’t operable and had to be towed. Thankfully not a lot of traffic as this was a very UNSAFE SITUATION FOR MYSELF AND MY DAUGHTER! Clutch and flywheel were replaced by dealer after a few weeks. No warning lights. I’ve since had TWO CLUTCHES RELACED. A TOTAL OF THREE! I have contacted chysler (denied my claim) and filed a complaint with the AG. I do NOT feel safe driving this vehicle, I have major anxiety when I am driving in Traffic because I get wanting to release the clutch peddle due to overheating. The jeep sits in the driveway whenever possible due to safety concerns. And I’m PAYING MONTHLY PAYMENTS. It’s frustrated and EXTREMELY UNSAFE!

I have received a recall notification 95B/NHTSA 24V-720 that advises I should not charge my PHEV, park away from structures or other vehicles until the remedy is obtained. However, no guidance has been provided on what to do if these precautions cannot be met. This situation is unacceptable. Receiving a recall advisory with such severe restrictions—without a solution or clear guidance on alternative safety measures—leaves customers in an impossible position. It is unreasonable to expect owners to manage these risks independently without adequate support or timely options to ensure safety and functionality. I have raised this concern with FCA and received no adequate response. I therefore would like to formerly lodge a complaint.

History since I leased this vehicle: 1. Charging cord froze to vehicle when parked at a charging station outside and would not detach until it thawed. 2. Car was recalled for a battery issue and was allegedly fixed. 3. Car later died. The battery was completely dead for no apparent reason. I had to have the vehicle towed to the dealer for the battery to be replaced. They were not able to explain why the battery died. 4. Just received another recall for a High Voltage Battery fire risk issue that they have no remedy for as of yet. We are advised not to charge the vehicle or park it near any structures or other vehicles! 5. While driving home from work, the Jeep suddenly stopped moving. The console where the shift gear is began to flash and I had to put my foot on the brake, put the car into park and then put it back into drive to get it to move again. When it went back into drive it lurched forward. Luckily no one was behind me at the time or they likely would have smashed into me or I could have caused an accident. According to online research it is another on-going problem, one article reads there are hundreds of complaints on the Jeep forums with no fix saying: When customers take their Jeeps in, the service advisors have trouble diagnosing the issue. And while Jeep has issued some recalls, the problems remain and the electric Jeeps continue to fail.

The manufacturer has not been able to remedy the batteries for electrical propulsion, saying "no remedy available ". Makes me hesitant to drive or park near other vehicles or structures. I have also complained to the dealership, where I purchased my Jeep, about a wobble/shake in the front-end when driving over bumps. After two attempts they have not been able to find a reason for or repair my vehicle. When driving in rain, this condition makes control a dangerous issue in heavy traffic. The most recent occurance was on [XXX] where the posted speed limit is 80mp, accompanied by heavy 18 wheeler traffic! I have also experienced the wobble/shake when traveling [XXX] from Texas to Louisiana, in the rain, surrounded by heavy automobile & 18 wheel traffic once again. This is a very stressful and uncomfortable situation to be in. I have experienced the wobble/shake soon after the purchase of my Jeep, still exists after several mechanical inspections at the dealership where purchased. I have also written a letter to the manufacturer, dated August 22, 2024, for these issues & the devaluation that exists with this particular model, to date I have not received a response! There is no excuse for the inability to repair or respond to my concerns! I have a copy of my letter to Customer Care for Stellantis & recall & repair documents; I am unable to upload at this time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am writing to file a complaint regarding the recent safety recall (NHTSA Recall Numbers: 24V-720 and 24E-080) affecting my Chrysler vehicle. The recall pertains to a potential fire risk associated with the high-voltage battery pack. While I appreciate Chrysler’s efforts to address this safety concern, I have serious reservations about the effectiveness of the proposed remedy. 1.Safety Concerns: I am worried about the safety of my vehicle’s battery. The recall notice indicated that a battery pack may contain cells with separator damage that could lead to a vehicle fire. I find it concerning that the proposed remedy primarily involves a software update and inspection, rather than an immediate battery replacement, especially given the potential risks involved. 2.Request for Action: I urge the NHTSA to investigate this matter further and consider whether the proposed remedy adequately addresses the safety risks posed by the high-voltage battery. I believe that consumers deserve clear information and effective solutions when it comes to potential safety defects in their vehicles. Thank you for your attention to this matter. I look forward to your prompt response regarding the steps being taken to address this safety concern.

The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Jeep Wrangler. The contact stated while driving approximately 30 MPH, the instrument panel went black. The contact was unable to view any information displayed on the instrument panel. The contact stated that the mileage on the App showed the vehicle mileage at 1,000,000 miles. The contact became aware of NHTSA Campaign Number: 24V652000 (Electrical System); however, the VIN was not included. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 6,000.

The contact owns a 2022 Jeep Wrangler. The contact stated that the vehicle was parked outside the residence for 5 days when a neighbor called to make him aware the vehicle was on fire. The contact was not at the residence at the time of the fire however 911 was called to arrive at the residence. Upon arrival at his residence, the fire department was present and had extinguished the fire. The fire department stated that the fire was not arson-related and the origin was electrical. A fire report was filed. The vehicle remained at the residence at the contact possession. The sidewalk and the street were damaged due to the fire. No injuries were reported. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 10,000.

I have a 2022 Wrangler 4xe. This weekend I rear ended a car in stop and go traffic. When I used the brake it actually felt like the car jumped forward a bit. I had to stomp on the brake pedal again as if my first attempt had no grab. More details...I was in hybrid mode with <1% battery status and max regen was on. I was going less than 10 miles an hour. Jeep has a max regeneration function that uses the engine to generate an EV battery recharge. I understand that the max regen sort of turns off when you are rolling at really low speeds, but it seems the transition to/from this is rough on the transmission or something. This only happens at low speeds (in parking lots, etc) This behavior happens intermittently but, this is the first time I was not able to stop completely before an impact occured.

The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

On February 14, 2023, as I was driving home from work at 4:30 pm, and luckily stopped at a traffic light, my Jeep shut down and showed a charging fault while I was nowhere near a charger. I was eventually able to restart the vehicle and make it the rest of the way home. We had the software updated, so hopefully that does not happen again. I was about halfway between my place of work and my home, which are about 8 mailes apart. My vehicle had 5373 miles on it at the time of the incident. Now my car is yet again under recall at risk of fire due to the battery and I am scared to drive it and have it near my home.

We recently got the Jeep back from being serviced for a problem (P0E15-00) that seems to be a common issue with a part (hybrid/EV battery pack coolant heater) that breaks every 15-30k miles. Yay! Ours was at just over 17k miles. Now, on top of all of this, I receive a notice for our fourth recall in 2 years, for a battery that could randomly catch fire and there is no fix known yet. The charger for the Jeep is literally right outside my children's bedrooms. If I want to charge my vehicle, I am potentially risking a fire right next to where my kids sleep. If I don't plug in, the whole point of us picking the plug-in hybrid is a total waste of our money. I also have to park next to an apartment building, let alone my other coworkers' vehicles when I go to work. I now feel like my vehicle is a ticking time bomb. I would love to be able to end my lease early to get out of this nightmare. At the very least is there an option for a loaner vehicle or rental reimbursement until this potentially extremely dangerous issue is repaired?

Driving in hybrid mode at approximately 50 mph in moderate traffic. experienced sudden loss of power and decelerated immediately to <5 mph nearly resulting in rear end collision from following truck. navigated traffic at <5 mph and pulled into parking lot. Warning lights included -Service charging system -Check Engine -Battery Warning -Plug Status Fault -Torque Limited Warning Shut down vehicle and towed to Suburban Jeep Ann Arbor. This is the fourth occurrance in approximately 4 months/4,000 miles.

I am having an issue with the fire risk in the recall. There is no remedy and therefore I am unable to charge my vehicle or park it under a structure. I have reached out to Jeep in multiple departments and have gotten nowhere. This is unacceptable.

The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 24V720000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Will pull out into intersection and jeep wrangler 4xe will loss motive power leaving vehicle incoming traffic. I have been waiting for new battery for two months but the dealer said it was safe to drive. It is a dealership for loss of motive power.

While driving down the highway at speed, vehicle lost power and the a check engine light. I had to immediately exit the highway, shift to park, and shut down the vehicle. Once restarted, vehicle operated normally, but with the check engine light on. Computer scan shows code U0293 "Lost Communication with Power train Control Module".

Upon purchase of the Jeep, within 8K miles, the fuel pump went out and left me stranded. Now, at 27k miles, the car has been undriveable for 4 months. The engine will not accelerate, causing near collisions on highways. Over 13k in repairs are currently in place and there is still no resolution.

There was a prior recall where if there was discoloring or charring of the battery terminal a new battery was suppose to be installed. I reported this and showed the damage, and they just cleaned the terminals and sent me down the road. Now that these are burning houses down I would like to get out of this lease, its almost up anyway.

The contact owns a 2022 Jeep Wrangler. The contact stated that while the vehicle was parked, the contact started smelling an abnormal odor and became aware there was diesel fuel leaking from the engine. The vehicle started spraying diesel fuel. The vehicle was driven to a dealer where it was diagnosed the fuel line was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 36,000.

The contact owns a 2022 Jeep Wrangler. The contact stated while operating the vehicle and depressing the accelerator pedal, the vehicle hesitated while accelerating and failed to immediately respond as needed. The contact stated that the failure was intermittent but had occurred while making a turn within a busy intersection and while merging into freeway traffic. The vehicle was taken to the local dealer who was unable to duplicate the failure or determine the cause of the failure. In addition, the contact stated that after starting the vehicle, the transmission shifter would not shift from park(P) and the vehicle could not be driven. The vehicle was towed to the local dealer who replaced the 12-volt battery, and the vehicle was repaired. The manufacturer was not yet contacted regarding the failure. The failure mileage was 7,000.

The contact owned a 2022 Jeep Wrangler. The contact stated while the vehicle was parked unoccupied and turned off, there was smoke coming from the vehicle. The contact stated the fuse box located on the passenger side of the vehicle had caught on fire. The fire was extinguished by the Fire Department. A fire report was filed, and a fire report number was provided. The contact was informed that the cause of the fire was that the fuse box failed. A police report was not filed. There were no injuries sustained. The dealer was not contacted. The vehicle was not diagnosed or repaired. The insurance company sent a fire investigator to determine the failure. The manufacturer also sent an investigator and confirmed that the failure was due to a faulty component in the vehicle but no further information was provided. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was approximately 10,000.

Vehicle has a recall on it for the high pressure fuel pump. I have been told by the dealership this part is on back order and can take 12 months before they can fix the High Pressure Fuel Pump. I called a second dealer ship and they also told me it could take 3-12 months before they could fix it due to limited supply of the part. DMV will not give me my car tags until this recall is remedied.

22’ JEEP 4xE LOSS OF MOTIVE POWER Vehicle wouldn’t start for approximately 15 minutes. Showed charging system error and a battery light was on. Once vehicle started it was driven 5 minutes, parked and turned off. Within 30 minutes it was started again, and driven down the street when it lost power and indicated the speed was limited. I attempted to turn around to get back and park it when it quit in the middle of an intersection. Vehicle had a message to put it in park. I did. It wouldn’t restart or go into neutral to even push it out of the road. After about 10 minutes it started and I drove it back. It kept losing throttle and rolled opposite direction down a hill while in gear and still running. The throttle intermittently would work and rev then move forward. I backed it uphill into my driveway with it continued to roll forward and then rev the engine and reverse. When it losses power to the pedal it doesn’t rev the engine and will roll. Instrument panel and lights/entertainment still work when it does this. Mine and my children’s safety were put at risk. We called the dealer where we purchased from ‘Orangeville Chrysler Dodge Jeep Ram - 207163 Highway 9 East, Orangeville ON L9W 2Z7’ was told to bring it in. I said it was extremely dangerous and unsafe to drive. I asked for them to have it towed in and they refuse to pay for the towing. We mentioned a query into safety recall 22V-865 by ODI we found but they stated it was unknown to them and VIN didn’t show an open recall

There is a confirmed recall 92A for the gear position sensor on my 2022 Jeep Wrangler. I took it to River Oaks dealership in Houston to have the recall work done in March 2024. They told me the work was complete; I returned to pick up my vehicle and found out the work had not been done because they didn't have the parts, so I took my vehicle home. I'm now told that they actually ordered the parts for the recall without telling me, and I was never informed that the parts arrived at the dealership or were going to be returned after that. I have now brought my vehicle to a different dealership (Helfman in Houston) for a repair and to have that recall fixed. They are unable to order the parts from Jeep to fix the recall, because River Oaks had previously ordered them under my VIN and have most likely returned them. No one at River Oaks is willing to help in any way. The recall manager says I should have known that they received the parts in stock after I left without any kind of notification, and the parts managers won't answer or return my calls. Jeep corporate has stated that they cannot cancel the previous parts order, but that River Oaks can cancel the previous order so that Helfman can put in a new one with my VIN. River Oaks has denied this. At this point, I cannot get a mandated safety recall fixed on my Jeep because of the previous and ongoing actions of River Oaks dealership. My options are apparently to leave it at the dealership indefinitely or take it back with a safe

I own a 2022 Jeep Wrangler Rubicon 4xe, I purchased the vehicle new on [XXX] (purchased in TN, registered in VA). Since owning the vehicle it has been in the shop 9 times, most recently in the shop because it was completely dead and they found out the battery was leaking acid, this is the same battery they had just replaced a year earlier. It has lost all power and shut off several times, Jeep continues to say there is no issue. The loss of power is concerning because it happens when driving on busy roadways. I filed 2 lemon claims with them, both times offered $2800 for inconveniences and $3600 the last time. I have also been instructed to park the vehicle outside of my garage and told it might be a good idea to not charge it daily due to a fire hazard, when buying a hybrid, I paid extra in hopes to get better gas mileage when traveling to and from work, now I put my children's lives in jeopardy everyday while driving it! And most recently when driving across a bridge or rough roads (I live in the south so rough roads are an everyday thing), it has started shaking so badly that I have pulled off the road due to fear of the vehicle flipping or causing an accident. It is frustrating to pay for a vehicle that is a hazard and does not work properly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Jeep Wrangler. The contact stated that while driving approximately 65 MPH after refueling, the check engine warning light illuminated. There was exhaust smoke coming from near the driver's side door and a burning odor started entering the cabin of the vehicle. The vehicle was taken to the dealer where it was diagnosed and determined that the burning odor and exhaust smoke was coming from the catalytic convertor. The catalytic convertor had been replaced; however, the failure reoccurred. The contact stated while driving approximately 15 MPH and then pulling over to park, there was white cloud of smoke coming from the driver's side of the vehicle into the cabin of the vehicle. The contact stated that the cabin was full of a strong burning odor. The contact opened the driver's door and became aware that the exhaust smoke was coming from the catalytic convertor. The vehicle was taken to the dealer where the cause of the failure was confirmed. The vehicle had been returned to the dealer. The vehicle had not been repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 3,000.