Page 8 of 8 · complaints 351–385 of 385

2012 Jeep Liberty complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →

Engine and Engine Cooling
Filed Oct 27, 201311,000 milesIL

AIR CONDITIONER WAS BLOWING WARM AIR. IT HAPPEN IN JUNE 2013 AND AUG 24, 2013. *TR

Air Bags
Filed Oct 22, 201311,250 milesTX

ON 3/29/13 THE AIRBAG LIGHT CAME ON THE DASHBOARD AND I TOOK IT TO THE DEALERSHIP RECEIVED A LONER AND THEY CALLED ME THE NEXT DAY SAYING THE CAR WAS FIXED. THEY CONDUCTED: 1) MULTI-POINT INSPECTION, 2) REPLACED THE ORC MODULE, STATED 3) THAT THERE WAS IN FACT AN ELECTRICAL ISSUE WHICH WAS AN INTERNAL FAILURE IN THE VEHICLE. NHTSA HAS NOW FORCED THE MANUFACTURER TO ISSUE A RECALL AND IN THE NOTICE, ALL THE NOTICE STATES AS A REMEDY IS REPETITIVE OF THE WORK THE WORK DONE ON THE VEHICLE IN MARCH. IN ADDITION, IF THE MANUFACTURER DOES NOT HAVE THE PARTS AS STATED IN THE NOTICE, HOW COULD THEY HAVE FIXED THE PROBLEM IN MARCH THEN? MY VEHICLE IS DEFECTIVE AND NO ONE HAS COME FORWARD TO REASSURE ME THAT UPON COLLISION THE AIRBAGS WILL DEPLOY AND THERE WON'T BE ANY SUCH MECHANICAL FAILURE AS STATED IN THE RECALL. *TR

Wheels
Filed Oct 22, 201312,450 milesIL

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT THE TIRE PRESSURE MEASURING SYSTEM WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE TIRE PRESSURE MEASURING SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 12,450.

Air Bags
Filed Oct 21, 2013WA

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED REFERENCED NHTSA CAMPAIGN ID NUMBER 13V282000 (AIR BAGS , ELECTRICAL SYSTEM) AND STATED THAT THE DEALER ADVISED THAT THE REMEDY PART WOULD NOT BE AVAILABLE FOR THREE TO FOUR MONTHS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

Vehicle Speed Control
Filed Sep 27, 201316,000 milesNY

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, HE ACCELERATED AND MERGED INTO ANOTHER LANE WHEN THE ACCELERATOR PEDAL WOULD NOT DISENGAGE. THE CONTACT PULLED THE FLOOR MAT AND REMOVED IT FROM THE FLOOR BOARD AND NOTICED THAT THE ACCELERATOR PEDAL HAD DROPPED TO THE FLOOR BOARD. THE RPM READING CONTINUED TO INCREASE AS THE FAILURE OCCURRED. THE CONTACT THEN KICKED THE PEDAL VARIOUS TIMES UNTIL THE PEDAL DISENGAGED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE THREE DIFFERENT DEALERS FOR DIAGNOSIS HOWEVER, NONE OF THE TECHNICIANS WERE ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 16,000. *TR

Air Bags
Filed Sep 12, 201339,000 milesIL

I STARTED MY 2012 JEEP LIBERTY 4 DAYS AGO AND THE AIRBAG LIGHT STAYED ON. WHY WOULD A 2012 JEEP HAVE THIS PROBLEM, I PURCHASED THIS VEHICLE WHEN IT HAD 29,538 MILES ON IT. IT NOW HAS 39,300 MILES ON IT, SO IT IS OUT OF WARRANTY AND MY EXTENDED WARRANTY DOES NOT COVER THIS ISSUE WITH THE AIRBAG. I DON'T HAVE THE $95 TO DIAGNOSIS THIS ISSUE, THE $95 IS ONLY FOR DIAGNOSIS. I HOPE THERE WILL BE A RECALL OR SOMETHING FOR THIS ISSUE SOON. AS OF RIGHT NOW, I HAVE NO AIRBAG SYSTEM. *TR

Air Bags
Filed Aug 10, 201339,479 milesCA

WHILE DRIVING CAR, THE AIRBAG LIGHT CAME ON. INSTRUCTIONS IN OWNER'S MANUAL STATES TO TAKE TO DEALER IMMEDIATELY FOR REPAIR. CALLED DEALER AND HAVE APPOINTMENT ON AUGUST 12. *TR

Air Bags
Filed Jul 31, 201323,000 milesCO

AFTER STARTING MY VEHICLE AND PUTTING IT INTO REVERSE, MY AIRBAG LIGHT CAME ON. IT IS NOW STAYING ON SOLID AND IS NOT BLINKING. I CALLED THE DEALERSHIP WHERE I PURCHASED MY JEEP, AND THEY TOLD ME TO SCHEDULE AN APPOINTMENT AND THEY COULD GET ME IN TO MAKE SURE IT IS NOT AN ISSUE OF A RABBIT OR A RODENT CHEWING UP THE WIRES, AND THEN THEY WILL DECIDE IF ITS A SAFETY ISSUE. BUT IN THE MEANTIME ALL IN ONE BREATH, THEY TOLD ME MY VEHICLE IS SAFE TO DRIVE. THERE WAS NOT, AND HAS NOT BEEN ANYTHING IN MY PASSENGER SEAT SINCE ALMOST 24 HOURS AGO. *TR

Air Bags
Filed Jun 21, 201337,000 milesNC

TURNED THE CAR ON AND THE AIRBAG LIGHT CAME ON. STAYED ON THE ENTIRE TIME I WAS DRIVING. *TR

Fuel System, Gasoline
Filed Jun 7, 2013OK

VEHICLE EXPERIENCES MOMENTARY LOSS OF POWER DURING NORMAL HIGHWAY DRIVING. DEALERSHIP AND MANUFACTURER REPRESENTATIVE BOTH AGREE THERE IS A PROBLEM, BUT DO NOT KNOW HOW TO REPAIR AND REFUSE TO DO ANY REPAIRS. THEY DO NOT KNOW WHAT CAUSES THE LOSS OF POWER. *TR

Power Train
Filed May 29, 2013800 milesFL

I AM EXPERIENCING TORQUE CONVERTER SHUDDER AT BETWEEN 45 AND 50 MPH AT 1500RPM OR LOWER. I FIRST REPORTED THIS DEFECT WHEN THE VEHICLE HAD ABOUT 800 MILES ON IT. THE VEHICLE FEELS LIKE IT'S DRIVING OVER RAIN GROOVES OR RUMBLE STRIPS WHEN I'M EXPERIENCING THE PROBLEM. THE ISSUE IS 100% REPRODUCIBLE. THE DEALERSHIP HAS INSISTED THAT THIS IS A CONDITION THAT AFFECTS ALL JEEP LIBERTIES CALLED "EXHAUST DRONE." DURING ONE OF MY MANY SERVICE VISITS FOR ONE OF MY MANY OTHER SERVICE ISSUES, I HAD A RENTAL 2012 JEEP LIBERTY THAT DID NOT HAVE THIS PROBLEM. JEEP CUSTOMER CARE HAS BEEN UNSUCCESSFUL IN EVEN CONTACTING THE SERVICE MANAGER AT THE DEALERSHIP WHERE I BOUGHT THE VEHICLE BECAUSE HE DOES NOT RETURN THEIR CALLS. I AM CONCERNED THAT THE TORQUE CONVERTER WILL FAIL DURING REGULAR USE AND LEAVE ME EITHER STRANDED OR CAUSE AN ACCIDENT. ALSO, THE VEHICLE INTERMITTENTLY SHIFTS VERY ROUGH, AND ON SEVERAL OCCASIONS WHEN I AM STARTING THE VEHICLE IT SURGES FORWARD OR BACKWARD SUDDENLY EVEN WHEN APPLYING VERY LITTLE PRESSURE TO THE GAS PEDAL, AND THIS IS ACCOMPANIED BY A VERY LOUD KNOCKING SOUND. SOMETIMES THE VEHICLE MAKES NOISES BETWEEN 15 AND 25 MPH, WHICH I CAN ONLY DESCRIBE AS A LOUD HIGH PITCHED WHINING OR WARBLING SORT OF NOISE (LIKE A LOOSE FLYWHEEL). *TR

Wheels
Filed Apr 5, 20139,000 milesOH

THE CLEAR COAT IS CHIPPING/PEELING OFF THE WHEELS ON THE JEEP LIBERTY 2012 JET EDITION.....ONLY HAVE HAD THE VEHICLE FOR 6 MONTHS AND NOTICED THIS JUST RECENTLY. *TR

Air Bags
Filed Mar 26, 201323,000 milesIL

PASSENGER AIR BAG LIGHT WONT TURN OFF FROM DASH BOARD AND LIGHT FROM UNDER THE RADIO. NO ISSUES AS FAR AS AIRBAGS DEPLOYING. *TR

Visibility › Windshield
Filed Mar 20, 20136,000 milesNJ

WINDSHIELD CRACKED OUT OF THE BLUE. LOOKS LIKE A STRESS FRACTURE BUT DEALERSHIP AND CHRYSLER CLAIM ITS ENVIRONMENTAL AND WON'T REPLACE WINDSHIELD. IT'S HAZARDOUS. ADDITIONALLY, THE UNDERCARRIAGE IS ALL RUSTED AND BLACK SOOT IN EXHAUST. *TR

Electrical SystemFire1 injured
Filed Mar 15, 201315,600 milesMO

FEBRURAY 26, 2012 8;30 AM .I HAD BEEN DRIVING JEEP LIBERTY FOR ABOUT 2 HOURS, PARKED IN PARKING LOT,WENT SHOPPING , STARTED UP,AND WAS DRIVING MY JEEP LIBERTY AND NOTICE SMOKE IN THE VEHICLE THEN I NOTICED A BURNING YELLOW SMOKE AND FLAMES COMING FROM MY DRIVERS SIDE DOOR CONTROL PANEL , AS QUICKLY AS I COULD I STOPPED JEEP INTO PARKING LOT , AT THAT TIME MY WINDOWS WHERE MALFUNCTIONING AND THE VEHICLE WAS FULLY ENGULFED WITH YELLOW SMOKE ,TURNED VEHICLE OFF COULD NOT GET SEAT BELT UNHOOKED,TURNED SWITCH ON PUT IN PARK AND THEN GOT SEAT BELT UNHOOK PULLED KEYS OUT OF IGNITION CLIMB OVER TO PASSENGER SIDE DOOR TO OPEN DOOR AND THEN OPENED DRIVER SIDE DOOR AND THREW SNOW AND WATER ON DOOR TO PUT FIRE OUT.. . STOOD THERE IN SHOCK FOR A MOMENT, SECOND TIME I DROVE WIFES VEHICLE AND IT CAUGHT ON FIRE 5 MONTHS OLD!!! NOTICED THAT THE SMOKE IN THE VEHICLE WAS STARTING TO DISPENSED AND CLEARING OUT . NOTICED WINDOW SWITCHES HAD MELTED AND SANK INTO DOOR,BURNED FINGERS OPENENING DRIVER SIDE DOOR. REACHED IN AND TURNED KEY BACK ON ,AT THAT POINT THE VEHICLE STARTED TO SMOKE AGAIN , THREW THE WINDOW AND SPEAKER OF DRIVERS SIDE DOOR ,TURNED KEY OFF THREW MORE WATER IN DOOR PANEL AND AGAIN SMOKE SLOWLY DISPENSED . I WAS MOMENTS FROM ENTERING A INTERSTATE AND THE THOUGHT OF WHAT WOULD HAVE HAPPENED TO MYSELF IF I WOULD HAVE NOT BEEN ABLE TO GET OFF THE ROAD IN TIME !! I HAVE BEEN A MASTER MECHANIC FOR 30 YEARS AND HAVE NEVER SEEN SUCH A THING HAPPEN IN ANY TYPE OF VEHICLE BEFORE.I TOOK VEH

Fuel/Propulsion System
Filed Mar 7, 20136,450 milesNE

AFTER GOING THRU A CAR WASH, I WAS TOUCHING UP THE BACK OF THE VEHICLE WHEN I NOTICED THE EXHAUST PIPE WAS RUSTED. I CALLED THE DEALERSHIP ON MON, STATED MY FINDING AND REMINDED THE SERVICE REP THAT I HAD PURCHASED THE VEHICLE BRAND NEW ~6 MONTHS AGO (THEREFORE WAS UNDER WARRANTY) I SET UP TO DROP IT OFF ON WED @12PM. ~ 30 MINUTES, AFTER I WAS SHUTTLED TO WORK, THE SERVICE MGR CALLED AND TOLD ME THE RUST WAS NORMAL AND ONLY "SURFACE RUST". HOWEVER, IS GOING TO REPLACE IT TO KEEP THE CUSTOMER SERVICE UP. I SUGGESTED SOME SORT OF COATING TO PREVENT ANOTHER PREMATURE RUSTING, BEING MANY OTHER OCCURRENCES HAVE BEEN REPORTED BUT WAS TOLD THAT CAN'T BE DONE. I HOPE TOM WHEN I AM PICKED UP TO RETRIEVE MY JEEP THAT I WON'T BE DISAPPOINTED! *TR

Air Bags
Filed Feb 17, 20139,300 milesCA

I'VE BEEN DRIVING MY JEEP AROUND TO WORK AND HOME EVERYDAY AND I NOTICE THE PASSENGER AIR BAG LIGHT FLASHES WHERE IT SAYS IT'S OFF. TODAY 2/17/2013 I DROVE 100 MILES FROM A SMALL TRIP AND THE LIGHT WAS ON THE ENTIRE TIME I WAS DRIVING. I HAVEN'T HAD ANY ACCIDENTS. *TR

Visibility/Wiper
Filed Feb 14, 2013544 milesNY

I BOUGHT THIS VEHICLE NEW 3-WEEKS AGO AND NOTICED THAT THE DEFROSTERS WERE NOT CLEARING THE WINDSHIELD PROPERLY. ON 3 SEPARATE OCCASIONS I ATTEMPTED TO CLEAR MY WINDSHIELD USING THE DEFROSTERS AND WAS LEFT WITH 8" ON EACH SIDE THAT WAS NOT CLEARED. THIS IS A DANGEROUS OBSTRUCTION TO VISIBILITY. I RETURNED TO THE DEALER AND LEFT THE VEHICLE OVERNIGHT, THE DEALER WAS NOT ABLE TO CORRECT THE PROBLEM AND REPORTED THAT IT WAS OPERATING AS PER DESIGN. I BELIEVE THIS REPRESENTS A DANGEROUS SITUATION AND WILL LIKELY CAUSE ACCIDENTS. *TR

Exterior Lighting
Filed Feb 3, 20132,339 milesIN

HAD VEHICLE AT DEALERSHIP ABOUT 3 WEEKS PRIOR FOR A HEAVY BURNING SMELL INSIDE AND OUT SIDE OF VEHICLE.SMELLED LIKE BURNT WIRING. WAS TOLD BY DEALER IT WAS A STICKER ON THE EXHAUST PIPE. WAS TOLD IT WAS FINE AND MIGHT SMELL IT FOR A SHORT TIME..SMELL IS STILL THERE AND LAST NIGHT VEHICLE WAS ON SNOW COVERED ROAD WITH ON COMING TRAFFIC AND THE HEADLIGHTS AND ALL INTERIOR LIGHTS WERE LOST.. HEADLIGHT SWITCH WAS MOVED BACK AND FOURTH FROM AUTO, ON, AND OFF NUMEROUS TIMES TILL LIGHTS CAME BACK ON AND IT DID IT AGAIN ON THE WAY HOME IN THE MORNING. GOING TO TAKE IT BACK TO DEALER ABOUT AN HOUR AWAY FOR THE SECOND TIME.. NOT SURE WHY CHRYSLER DOESNT TAKE TIME TO LOOK AT THINGS PROPERLY AND LISTEN TO THE OWNERS. A STICKER BURNING OFF DOESNT SMELL LIKE BURNT WIRING.. *TR

Power Train
Filed Dec 12, 20121,400 milesFL

1) BACKED OUT OF DRIVEWAY AND THE TRANSMISSION FAILED TO ENGAGE THEN SLAMMED INTO GEAR, 2) STOPPED AT AN INTERSECTION PRESSED ON THE THROTTLE VEHICLE PAUSED AND THEN SLAMMED INTO GEAR (HAS DONE THIS SEVERAL TIMES)AND HAS CONTINUED THIS BEHAVIOR INTERMITTENTLY. IT HAS BEEN TO THE DEALERSHIP 5 TIMES. DEALER AND CHRYSLER STATE THAT THIS IS BECAUSE OF THE VEHICLE BEING ON AN INCLINE AND IT HAS AN ELECTRONIC THROTTLE AND TRANSMISSION STATE THERE IS NOT A PROBLEM AND THEY ARE NOT GOING TO FIX IT THE DEALERSHIP (ADVANTAGE CHRYSLER IN MOUNT DORA FLORIDA TOLD ME IF I DIDN'T LIKE THE RESPONSE TAKE IT SOMEWHERE ELSE. EACH TIME IT DOES THIS IT SLAMS INTO GEAR AND PUTS STRESS ON THE U JOINTS, DRIVE SHAFT, AND REAR END NOT TO MENTION THE DAMAGE TO THE TRANSMISSION. THE VEHICLE STILL HAS LESS THAN 4000 MILES ON IT. *TR

Air Bags
Filed Nov 15, 20123,000 milesFL

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS SHE NOTICED THAT THE AIR BAG WARNING LIGHT HAD ILLUMINATED FOR THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND ALSO INFORMED HER THAT THERE WAS A WEIGHT THRESHOLD FOR THE FRONT SEAT. THE MANUFACTURER WAS CONTACTED AND A REPRESENTATIVE WAS SENT OUT TO INVESTIGATE THE VEHICLE. AFTER DIAGNOSIS THEY REPORTED THAT THEY WERE UNABLE TO DIAGNOSE THE VEHICLE EITHER. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE CURRENT MILEAGE WAS APPROXIMATELY 53,036.

Air Bags
Filed Oct 22, 201215,000 milesCT

AIR BAG WARNING INDICATOR LAMP LIT. *TR

Structure › Body
Filed Sep 28, 20121,400 milesNY

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT THE HOOD LATCH SLIPPED AND FELL DOWN WHILE THE CONTACT WAS UNDER THE HOOD. THE CONTACT STATED THAT THERE WERE NO SUPPORT CLAMPS FOR THE HOOD. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 1,400 AND THE CURRENT MILEAGE WAS 1,500.

Seats1 injured
Filed Aug 18, 201211,423 milesCA

I WAS SITTING IN MY CAR PULLING IT OUT OF GARAGE WHEN A SHARP METAL BAR PUSHED UP THRU THE DRIVERS SEAT, INJURING LEFT LEG. I REPORTED IT TO CHRYSLER AND ONE DEALER WHO SERVICES MY CAR SANTA MARIA JEEP, WHO HAS THE PICTURES. THEY FAILED TO RESPOND, I NOTIFIED CHRYSLER HQ, WAS GIVEN SEVERAL MISLEADING STORIES ON WHAT TO DO. THEY SAID THEY ARE SENDING A VEHICLE ENGINEER TO MY HOME TO EXAM AND PHOTO THE PROBLEM, HIS NAME IS [XXX], HE CALLED AND THEN REFUSED TO COME AND EXAM THE VEHICLE, WANTING ME TO DRIVE IT 30 MILES TO A DEALER. SO HE COULD SEE IT THERE. HE ONLY LIVES DOWN THE ROAD FROM MY HOME SO, WHY MAKE ME DRIVE AN UNSAFE, DEFECTIVE DANGEROUS VEHICLE? I AM A DISABLED VETERAN AND HE STILL REFUSED. CHRYSLER ALSO REFUSED TO DO ANYTHING, THEY CALLED YESTERDAY ADMITTING THEY KNEW OF THE DEFECTS AND THAT I SHOULD NOT REPORT THIS TO ANY REGULATORY AGENCY SINCE THEY WILL IN 5 OR SO DAYS TRY TO FIGURE OUT WHAT TO DO ??? I WAS TOLD BY TWO CHRYSLER EMPLOYEES THEY DO NOT WANT A FILE OR COMPLAINT ON THIS ISSUE SINCE IT COULD CAUSE A NATIONAL RECALL AND CAUSE PANIC IN THE PUBLIC NOT TO BUY OR DRIVE JEEP'S AND AS OF TODAY THEY HAVE NOT DONE ANYTHING TO ASSIST. THEY SEEM MORE INTERESTED IN CONCEALING THE DEFECTS AND NOT HELPING THE INJURED PARTY OR FIXING THE DEFECT. THIS IS A VERY DANGEROUS DEFECT AND HAD I BEEN ON THE FREEWAY IT COULD HAVE BEEN FATAL OR WORSE THAN IT IS NOW. I BELIEVE THIS IS A VERY SERIOUS DEFECT AND CHRYSLER KNOWS IT AND IS HIDING IT. *TR UPDATED 08/29/12*LJ UPDATED 0

Seats1 injured
Filed Aug 16, 201211,243 milesCA

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE AND ATTEMPTING TO ACCELERATE, A SHARP METAL INSTRUMENT PIERCED THROUGH THE SEAT AND STABBED HIM IN THE LEFT LEG. THE MANUFACTURER WAS NOTIFIED AND CONFIRMED THAT THE FAILURE WAS A COMMON PROBLEM WITH NEWER JEEP MODELS. THE MANUFACTURER THEN INSTRUCTED THE CONTACT TO NOT REPORT THE FAILURE TO ANYONE AND THAT THEY WOULD HANDLE IT INTERNALLY. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 11,243.

Seats1 injured
Filed Aug 15, 201211,423 milesCA

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. WHILE PARKED, THE CONTACT NOTICED A LARGE METAL POLE HAD TORN THROUGH THE MATERIAL OF THE LEFT SIDE OF THE FRONT DRIVER'S SEAT. THE CONTACT ALSO SUSTAINED A CUT TO HIS LEFT LEG. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 11,423. UPDATED 09/06/12

Power Train
Filed Jul 28, 20122,500 milesVA

THE 2012 JEEP LIBERTY AUTOMATIC TRANSMISSION "CLUNKS" SEVERELY WHEN UPSHIFTING OR DOWNSHIFTING. A LOUD "CLUNK" IS NOTED AT EITHER THE TRANSMISSION OR DRIVESHAFT U-JOINT. I TOOK THE VEHICLE TO THE JEEP DEALERSHIP AND TECHNICIANS REPLICATED THE DISCREPANCY. THE TECHNICIAN ALSO TRIED ANOTHER VEHICLE (A DIFFERENT MODEL WITH THE SAME TYPE TRANSMISSION) THAT WAS ON THE LOT AND IT TOO, HAD THIS LOUD "CLUNK". THE DEALERSHIP CONTACTED CHRYSLER, AND WERE TOLD BY CHRYSLER THAT CHRYSLER IS AWARE OF THIS PROBLEM, BUT HAS NO "FIX" OR "REPAIR" FOR THIS PROBLEM. ONE OF THESE DAYS, THE TRANSMISSION IS GOING TO FAIL OR A U-JOINT IS GOING TO FAIL WHICH COULD RESULT IN A SERIOUS ACCIDENT. AND CHRYSLER ALREADY KNOWS ABOUT THIS DISCREPANCY!!! THIS HAPPENED ON A 2012 JEEP LIBERTY THAT IS BRAND NEW AND NOW HAS 5,000 MILES ON IT AND IT CONTINUES TO HAPPEN. *TR

Visibility/Wiper
Filed Jul 6, 20125,500 milesOH

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT THE WINDOWS WOULD NOT DEFROST COMPLETELY, LEAVING BLIND SPOTS AT THE TOP AND BOTTOM OF THE FRONT WINDSHIELD. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS AND THE CONTACT WAS TOLD THAT THERE WAS NOTHING THAT COULD BE DONE TO CORRECT THE ISSUE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE CONTACT SHOULD HAVE TESTED THE SAFETY FEATURES OUT ON THE VEHICLE BEFORE PURCHASING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 5,500. UPDATED 08/07/12*LJ

Air Bags
Filed Jul 3, 201218,202 milesMA

AIR BAG WARNING INDICATOR LIGHT CAME ON FOR NO REASON. *JS

Engine
Filed May 21, 2012500 milesCO

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT A LOT OF SMOKE EMITTED FROM THE VEHICLE UPON STARTING, SINCE ORIGINAL PURCHASE DATE. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE DEALER STATED THAT THEY HAD TO REPLACE THE PCV VALVES. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 500 AND THE CURRENT MILEAGE IS 6,500. UPDATED 7/18/12 *CN UPDATED 07/25/12

Electrical SystemFire
Filed May 20, 201210,200 milesNY

ON FRI MAY 11, 2012 8;30 AM .I WAS DRIVING MY JEEP LIBERTY AND NOTICE A STRONG ODOR IN THE VEHICLE THEN I NOTICED A BURNING BLACK SMOKE COMING FROM MY DRIVERS SIDE DOOR CONTROL PANEL , AS QUICKLY AS I COULD I PULLED OFF THE ROAD INTO A PARKING LOT , AT THAT TIME MY WINDOWS WHERE MALFUNCTIONING AND THE VEHICLE WAS FULLY ENGULFED WITH BLACK SMOKE TURNED VEHICLE OFF AND TOOK KEYS OUT OF IGNITION CLIMB OVER TO PASSENGER SIDE DOOR TO EXIT VEHICLE AND GOT TWO CHILDREN OUT FROM THE BACK OF THE VEHICLE . STOOD THERE IN SHOCK FOR A MOMENT , AND NOTICED THAT THE SMOKE IN THE VEHICLE WAS STARTING TO DISPENSED AND CLEARING OUT . AT THIS POINT I CALLED THE DEALERSHIP SERVICE AND TOLD THEM WHAT HAPPENED AND NEEDED EMERGENCY TOW. WHEN THE TOW TRUCKDRIVER GOT TO THE LOCATION , HE THE STATED HE NEEDED TO PUT THE KEYS IN THE IGNITION IN ORDER TO PUT THE VEHICLE INTO (N) IN ORDER TO TOW . NOTICED WINDOW SWITCHES HAD MELTED AND SANK INTO DOOR, AT THAT POINT THE VEHICLE STARTED TO SMOKE AGAIN BUT INCREASED THREW THE WINDOW AND SPEAKER OF DRIVERS SIDE DOOR , TOW DRIVER PULLED KEYS OUT OF IGNITION AND AGAIN SMOKE SLOWLY DISPENSED . TOW DRAGGED VEHICLE ONTO TOW TRUCK INSTEAD. 20 MIN LATER DEALERSHIP CALLED STATED THAT MY VEHICLE WENT ON FIRE AT THEIR LOCATION AND NEEDED TO BE PUT OUT WITH TWO FIRE EXTINGUISHERS. ?? I WAS MOMENTS FROM ENTERING A PARKWAY AND THE THOUGHT OF WHAT WOULD HAVE HAPPENED TO MYSELF AND FAMILY IF I WOULD HAVE NOT BEEN ABLE TO GET OFF THE ROAD IN TIME !! ITS BEEN 9 DAYS AND AT

Air Bags
Filed May 19, 20126,450 milesWA

AIR BAG LIGHTS STAY ON CONTINOUSLY. MANUFACTURE DATE 10/2011. SUSPECT CLOCKSPRING SINCE JEEP WRANGLER HAS THIS PROBLEM. *TR

Steering
Filed May 11, 20124,000 milesNV

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE CONTACT WAS ABLE TO MOVE THE VEHICLE FROM THE ROADWAY AND HAVE THE VEHICLE TOWED TO AN AUTHORIZED DEALER. THE DEALER STATED THAT THERE WAS A LEAK ON THE SEAL OF THE RACK AND PINION. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 4,000.

Engine and Engine Cooling
Filed Apr 16, 201215 milesCO

TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT EXCESSIVE LIGHT BLUE/GRAY SMOKE EMITS FROM THE EXHAUST/TAIL PIPE UPON STARTING THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE SMOKE WAS WATER VAPOR. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT STATED THAT SHE ONLY NOTICED THE SMOKE WHEN THE VEHICLE HAD BEEN SITTING FOR TWO HOURS. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 15. UPDATED 07/13/12 *BF UPDATED 07/18/12

Engine and Engine Cooling
Filed Mar 7, 2012115 milesNC

VEHICLE HAS A ECO-MODE TO RESERVE EXCESSIVE FUEL USAGE. WHEN TRAVELING AT A SPEED TO EXCEED 45 MPH THE VEHICLE REACTS WITH A BAD VIBRATION AND SHAKE AS IF THERE IS A FLAT TIRE OR SOMETHING. WHEN COMING TO A COMPLETE STOP THE VEHICLE SHAKES AS IF THERE IS A DEFECT WITH THE ROTORS OR BRAKES. WHEN TAKING OFF, THERE IS A KICK WHEN ATTEMPTING TO FIRST ACCELERATE ESPECIALLY AT A TRAFFIC STOP/INTERSECTION. VEHICLE HAS BEEN SERVICED AT THE SPORT DURST CHRYSLER JEEP IN DURHAM NC AND IT HAS BEEN DECLARED AS "DRONE MODE WHICH IS UNKNOWN CAUSE OF ISSUE- UNREPAIRABLE." SERVICE DEPARTMENT CONFERENCED WITH CHRYSLER CORP. CUSTOMER SERVICE AND HAS CONCLUDED THAT VEHICLE IS RECOMMENDED FOR BUY BACK UNDER LEMON LAWS. NO FURTHER ACTION HAS YET BEEN TAKEN. VEHICLE IS CURRENTLY UNSAFE AND UNDRIVEABLE. NEED ANOTHER VEHICLE IMMEDIATELY. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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