Page 5 of 23 · complaints 201–250 of 1,101

2004 Jeep Liberty complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Seat Belts
Filed Apr 25, 201575,737 milesNY

THE DRIVER SIDE SEAT BELT BUCKLE RED LATCH STUCK IN OPEN POSITION, UNABLE TO BUCKLE SEAT BELT DUE TO UNSAFE QUALITY OF MECHANISMS. SAFETY CONCERN. *TR

Suspension
Filed Apr 20, 2015150,000 milesNY

VEHICLE VIBRATES AT ANY SPEED AND WORSENS UPON BRAKING. HAVE HAD ALIGNMENT DONE 3 TIMES AND ALIGNMENT KEEPS FAILING. TIRES ARE ALL NEW. HAVE HAD THE CAMBER AND CASTERS REPLACED IN FRONT, DID NOT HELP VIBRATION. BRAKES HAVE BEEN REPLACED, VIBRATION PERSISTS. VIBRATION IS SO POWERFUL UPON BRAKING THAT STERRING WHEEL BOUNCES OUT OF MY HANDS. THE VIBRATION WHEN DRIVING SOUNDS LIKE I HAVE A FLAT TIRE. *TR

Visibility › Power Window Devices and Controls1 injured
Filed Apr 20, 201514,000 milesTN

DRIVING DOWN THE ROAD WINDOW FELL DOWN INTO THE DOOR AND THE WINDOW WAS CLOSED AND I JUST FEEL DOWN. VERY DANGEROUS. *TR

Fuel/Propulsion System
Filed Apr 14, 2015TX

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.... UPDATED 06-02-15 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 7/2/2015*JS

Fuel/Propulsion System
Filed Apr 13, 2015NY

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Service Brakes
Filed Apr 13, 2015179,000 milesIL

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING AT 55 MPH, THE BRAKES SEIZED WITHOUT WARNING. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN INSPECTED THE VEHICLE, BUT WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 179,000.

EngineFire
Filed Apr 13, 2015150,000 milesCA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT A WHITE CLOUDY SMOKE EMITTED FROM THE FRONT OF THE VEHICLE AND INTO THE INNER COMPARTMENT. THE CONTACT NOTICED SPARKS AND PULLED OVER TO THE SIDE OF THE ROAD AS A FIRE ERUPTED UNDER THE HOOD. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FLAMES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE VEHICLE WAS NOT DIAGNOSED. THE VIN WAS NOT AVAILABLE. THE CONTACT WAS LATER NOTIFIED OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) YEARS AFTER THE FAILURE OCCURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. MA 10/25/15

Fuel/Propulsion System
Filed Apr 9, 2015MD

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Apr 9, 2015NY

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 05/20/15 *BF THE VEHICLE WAS REPAIRED ON 4/27/2015. UPDATED 7/6/2015 *JS

Structure › Body
Filed Apr 3, 2015157,000 milesVA

WE RECEIVED A RECALL FOR OUR 2004 JEEP LIBERTY. IT IS A SAFELY ISSUE WHERE THESE VEHICLES OFTEN IGNITE WHEN REAR-ENDED. WE HAVE BEEN CONTACTING THE DEALERSHIP SINCE LAST AUGUST AND THEY CLAIM NOT TO HAVE THE PARTS. WE HAVE NOTES ON THE NUMBER OF TIMES CALLED AND THEIR VARIOUS VAGUE RESPONSES. I DON'T KNOW IF IT IS JEEPS SHORTCOMINGS OR THE DEALERSHIP, BUT THEY ARE EACH BLAMING ONE ANOTHER. MEANWHILE WE ARE DRIVING AN UNSAFE VEHICLE. IS THERE ANYTHING ELSE WE CAN DO? THIS SEEMS TO BE QUITE A LONG RESPONSE TIME. *TR

Trailer Hitches
Filed Apr 2, 201585,000 milesOH

THERE WAS NOT AN ACCIDENT. I'M JUST HAVING A VERY HARD (IMPOSSIBLE) TIME GETTING ANY JEEP DEALER TO PERFORM THE SAFETY RECALL N46 (INSTALLING TRAILER HITCH ON THE BACK OF JEEP TO PREVENT FIRES/EXPLOSIONS IN A COLLISION). EVERY JEEP DEALER KEEPS TELLING ME THE PARTS ON NATIONAL BACKORDER AND THERE IS NOTHING THEY CAN DO. *TR

Suspension
Filed Mar 17, 2015IN

PASSENGER SIDE REAR LOWER CONTROL ARM RUSTED THROUGH AND BROKE IN HALF. JEEP ALMOST LOST CONTROL AND STARTED TO SWAY IN THE REAR. *TR

Fuel/Propulsion System
Filed Mar 16, 2015107,000 milesNY

CHRYSLER SENT ME A LETTER INFORMING ME OF RECALL N46. I AM SEEKING REIMBURSEMENT FOR AN OEM HITCH THAT I HAD INSTALLED PRIOR TO THE RECALL. I HAVE SPOKEN TO CHRYSLER MANY TIMES OVER THE LAST 2 YEARS AND FOLLOWED THEIR INSTRUCTIONS FOR INSPECTION AND SUBMISSION OF DOCUMENTATION FOR THE OEM HITCH. I HAVE A CASE # FROM CHRYSLER. DESPITE REPEATED PROMISES TO CALL ME AND /OR PROCESS THE REFUND, I HAVE HAD NO CONTACT FROM CHRYSLER. MY LATEST ATTEMPT TO CONTACT THEM WAS 1/20/15, AT WHICH POINT I WAS TOLD I WOULD BE CONTACTED WITHIN A WEEK. WHAT DO I HAVE TO DO TO GET THE REFUND? *TR

Visibility/Wiper
Filed Mar 10, 201590,000 milesFL

REAR DRIVER SIDE PASSENGER WINDOW LITERALLY FELL INTO THE DOOR FOR NO APPARENT REASON. THE WINDOW NOW HAS TO BE TAPED UP CONTINUOUSLY AND THE WINDOW FALLING DOWN CAN BE A HAZARD AND DANGEROUS OF KIDS IN THE BACK. NOT TO MENTION THIS IS A VERY LARGE AND COMMON PROBLEM WITH THIS MODEL. JEEP/CHRYSLER NEEDS TO RECALL THIS DEFECT IN WORKMANSHIP AND PARTS A TO MAKE SURE THE WINDOWS JUST DON'T FALL DOWN INTO THE DOOR. THIS IS NOT A RESULT OF ABUSE JUST LOUSY PARTS AND DESIGN AND WORKMANSHIP. ITS DANGEROUS AND NEEDS TO BE RECALLED. GOOGLE THE PROBLEM AND SEE HOW MANY THOUSANDS HAVE COMPLAINED. THEN THINK ABOUT THOSE THAT HAVE NOT COMPLAINED. *TR

Fuel/Propulsion System
Filed Mar 10, 2015CO

I JUST PURCHASED THIS VEHICLE AND WAS NOTIFIED BY A FRIEND WHO OWNS AN IDENTICAL VEHICLE THAT A RECALL HAD BEEN IN FORCE FOR A POTENTIAL FUEL LEAK PROBLEM. I CHECKED AND THE VEHICLE HAS NO REMEDY FOR THIS SCENARIO. *TR

Fuel System, Gasoline
Filed Mar 9, 2015OH

2004 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO TRAILER HITCH REIMBURSEMENT. *SMD THE CONSUMER STATED HE HAS BEEN WAITING OVER A YEAR, FOR REIMBURSEMENT. RECALL # 13V252000. *JB

Suspension
Filed Mar 9, 2015219,000 milesUT

TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE BEGAN TO WOBBLE AND VIBRATE. THE CONTACT INDICATED THAT WHEN REDUCING THE VEHICLE SPEED, THE WOBBLING AND VIBRATION INCREASED. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE REAR LOWER CONTROL ARM, BALL JOINTS AND BUSHINGS WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 219,000.

Structure
Filed Mar 6, 2015PA

2004 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO LACK OF PARTS FOR TRAILER HITCH RECALL. (FUEL LEAKAGE). *SMD THE CONSUMER REFERENCED RECALL # 13V252000. *JB

Suspension
Filed Feb 28, 2015120,000 milesMD

MY BRAKE LIGHTS KEEP BURNING OUT , I HAVE REPLACED THE ENTIRE LIGHT HOUSING ON BOTH SIDES AND NOW THE PASSENGER SIDE BRAKE LIGHT HAS BURNED OUT 3 THREES TIMES AGAIN AND THE SOCKET THAT HOUSES THE LIGHT BULB IS BURNED AGAIN AFTER REPLACING THE ENTIRE UNIT LAST SUMMER.ALSO EPECIALLY WHEN IT IS COLD MY CAR DOESN'T FEEL LIKE IT HAS ANY SUSPENSION , IT MAKES NOISES WHEN EVER I GO OVER A BUMP , I HAVE COMPLAINED ABOUT THIS EVER SINCE I BOUGHT CAR BRAND NEW TO THE DEALER AND THEY TOLD ME NOTHING IS WRONG. *TR

Air Bags
Filed Feb 19, 2015MN

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS A BURNING ODOR INSIDE THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.

Electrical System
Filed Feb 17, 201596,126 milesMN

MY HEADLIGHTS TURNED OFF FOR ABOUT 5-7 SECONDS BEFORE COMING BACK ON AGAIN. THIS HAPPENED WHILE I WAS DOING 55MPH IN A VERY DARK AREA AND MADE IT VERY DIFFICULT TO SEE THE ROAD AS THERE WERE NO OTHER CARS AROUND. THIS WAS QUITE SCARY AS I HAD MY 6 MONTH OLD DAUGHTER IN THE CAR WITH ME. THE FOLLOWING MORNING MY HEADLIGHTS TURNED ON AND OFF AGAIN 2 TIMES QUICKLY IN A ROW WHILE I WAS ON THE FREEWAY TRAVELING AT 70 MPH. AGAIN MY DAUGHTER WAS WITH ME ON MY WAY TO DAYCARE. THIS IS VERY DANGEROUS AS I CANNOT SEE THE ROAD AND IT ALSO APPEARS AS IF I AM FLASHING MY LIGHTS AT OTHER DRIVERS. HOPEFULLY WHEN I TAKE MY VEHICLE TO THE DEALERSHIP THIS WEEK IT CAN BE RESOLVED BUT JUDGING ON THE COMPLAINTS HERE IF I CAN'T DUPLICATE THE PROBLEM THEY CAN'T FIX IT. THIS IS A COMPLETELY RANDOM EVENT THAT HAS HAPPENED A FEW TIMES NOW AND IS BECOMING MORE FREQUENT. IT SOUNDS LIKE I'M NOT THE ONLY ONE HAVING THIS PROBLEM. *TR

Fuel/Propulsion System
Filed Feb 12, 201547,429 milesNV

TOOK JEEP TO DEALER (10,23,2014) FOR RECALL TO HAVE A TRAILER HITCH INSTALLED, STILL WAITING FOR PART TO BE SHIPPED TO DEALER. OVER THREE AND ONE HALF MONTHS IS NOT ACCEPTABLE. *TR

Structure
Filed Feb 12, 2015VA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Suspension
Filed Feb 10, 201563,230 milesNC

TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE VEHICLE MADE AN ABNORMAL NOISE WHEN DRIVING OVER A BUMP. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE UPPER BALL JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,230.

Fuel/Propulsion System
Filed Feb 9, 2015FL

TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

Structure
Filed Feb 5, 2015NC

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT WAS CONCERNED ABOUT THE LENGTH OF TIME IT WAS TAKING FOR THE RECALL REPAIR. THE CONTACT WANTED THE RECALL REPAIR COMPLETED AS SOON AS POSSIBLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Service BrakesFire
Filed Feb 4, 201570,000 milesNY

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR WINDOW DEFROSTER DETACHED FROM THE WINDOW. ALSO, THE CONTACT MENTIONED THAT AFTER THE BRAKES WERE REPAIRED ON THE VEHICLE, SMOKE APPEARED FROM THE DRIVER SIDE TIRES. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED WITH REAR WINDOW DEFROSTER WIRE FAILURE. THE VEHICLE WAS REPAIRED, HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 7/23/15*CN UPDATED 11/9/15*JS

Fuel System, Gasoline
Filed Jan 29, 2015WI

TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM) WAS RECEIVED IN JANUARY OF 2014. THE DEALER WAS CONTACTED ON MULTIPLE OCCASIONS AND WAS INFORMED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PART COULD BE PROVIDED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ...UPDATED 05/14/15 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 05/26/15*JB

Fuel/Propulsion System
Filed Jan 27, 201599,000 milesPA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. UPON ENTERING THE VEHICLE, THE CONTACT SMELLED BURNING OIL AND FUEL INSIDE THE VEHICLE. ALSO, THE AIR BAG AND CHECK ENGINE WARNING LIGHTS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 99,000.

Fuel System, Gasoline
Filed Jan 21, 2015IL

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/31/15*CN THE CONSUMER STATED THE ISSUE WAS RESOLVED AS OF FEBRUARY 18, 2015. THE TRAILER HITCH WAS INSTALLED. UPDATED 6/24/2015 *JS

Air BagsCrash1 injured
Filed Jan 20, 201591,000 milesCO

I WAS RECENTLY IN AN ACCIDENT WHERE A TRUCK DRIVING ERRATICALLY SLAMMED ON THEIR BRAKES CAUSING A 3 CAR PILE UP, IN WHICH I WAS CAUSED TO REAR END THE VEHICLE IN FRONT OF ME AT ABOUT 35 MILES PER HOUR. THE AIRBAGS FAILED TO DEPLOY CAUSING MY FACE/HEAD / CHEST TO HIT THE STEERING WHEEL ALSO CAUSING SEVERE NECK PAIN AND OTHER INJURY. I WOULD LIKE TO KNOW HOW TO PURSE THE MANUFACTURER FOR THE DEFECT. THERE IS NO REPORTED ACCIDENTS OR AIRBAG DEPLOYMENT TO THE VEHICLE. *TR

Suspension
Filed Jan 16, 2015165,000 milesGA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SLID FROM LEFT TO RIGHT WITHOUT WARNING. IN ADDITION, THE VEHICLE JERKED AND FAILED TO ACCELERATE OVER 40 MPH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V085000 (SUSPENSION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 165,000.

Fuel/Propulsion System
Filed Jan 15, 2015CA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electronic Stability Control (esc)
Filed Jan 14, 2015154,000 milesFL

THIS VEHICLE IS GIVING ME A BUNCH OF PROBLEM IN THE SUSPENSION, THE FIRST PROBLEM IS WITH THE FRONT WHEEL BALL JOINTS WHICH IS A RECALL, I TOOK IT TO THE DEALER AND THEY SAID IT WAS FIXED YEARS AGO BUT HOW CAN IT BE FIXED AND STILL DEFECTIVE? THEY ACCEPT THE CONDITION AND WERE WILLING TO REPAIR BUT ONLY THE LOWER BALL JOINTS BUT THEY SAID I HAVE TO PAY FOR THE UPPER BALL JOINTS WHICH IS OVER $1000, I DID NOT DO IT AND THE CAR DRIVES VERY UNSAFE, THERE IS A HEAVY VIBRATION IN THE WHEEL WHEN DRIVING OVER 30 MILES, ALSO THE BACK TIRES GOT WORN OUT EVERY 2 MONTHS AND I HAVE TO CHANGE THEM AND THEY SAID WILL CALL ME WHEN THE PART FROM THE FUEL TANK WILL BE AVAILABLE TO CHANGE IT BUT HASN'T HAPPEN YET IN MORE THAN 5 MONTHS. *TR

Fuel System, Gasoline
Filed Jan 9, 2015MA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/17/15*LJ THE CONSUMER STATED THE PART WAS INSTALLED ON FEB 19, 2015. UPDATED 03/23/15. *JB

Suspension
Filed Jan 5, 2015164,000 milesTX

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED WHILE HAVING MAINTENANCE PERFORMED BY THE DEALER, THE TECHNICIAN NOTIFIED THE CONTACT THAT THE FRONT AND REAR CONTROL ARMS AND BALL JOINTS WERE CORRODED. IN ADDITION, THE CONTACT MENTIONED THAT THE POWER STEERING AND GASKET VALVE COVERS HAD TO BE REPLACED MULTIPLE TIMES FOR A RECURRING FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 164,000.

Fuel/Propulsion System
Filed Jan 2, 2015PA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine
Filed Jan 1, 2015192,260 milesNJ

ON NUMEROUS OCCASIONS INCLUDING TODAY, MY 2004 JEEP LIBERTY HAS FALLEN OUT OF GEAR. PREVIOUSLY I WAS ON THE HIGHWAY DOING ABOUT 60 MPH AND THE CAR SWITCHED FROM DRIVE TO NEUTRAL ON ITS OWN. TODAY THE MOST RECENT INCIDENT I WAS LEAVING WAWA TO GET COFFEE AND ON MY WAY TO WORK, AT THE RED LIGHT THE CAR WAS IN DRIVE, FOOT ON BRAKE AS ONE WOULD NORMALLY DO. WHEN THE LIGHT SWITCHED TO GREEN I LIGHTLY TAPPED THE ACCELERATOR/GAS PEDAL AND THE CAR SAT THERE FOR A MOMENT WITHOUT MOVING AGAIN AS IF IT WAS IN NEUTRAL. SO I PRESSED THE GAS PEDAL AGAIN ONLY THIS TIME THE CAR STARTED TO REVERSE, AS THE GEAR SHIFT CLEARLY SHOWED THAT I WAS AGAIN IN DRIVE. THIS IS VERY DANGEROUS, THANK GOD BOTH TIMES THIS HAS OCCURRED THAT NO OTHER VEHICLE WAS BEHIND ME OR ELSE THEY MAY HAVE BEEN A FATAL ACCIDENT ESPECIALLY WHEN I WAS ON THE HIGHWAY. I HAVE READ ONLINE NUMEROUS ACCOUNTS WHERE THIS HAS HAPPENED TO OTHER JEEP OWNERS I AM VERY DISSATISFIED THAT IT SEEMS THERE WAS NO RECALL WITH THIS ISSUE AS FAR AS MY RESEARCH SHOWS. I DO HOPE THAT SOME ONE SINCERELY TAKES THE TIME TO LOOK OVER THE DATA AND ANY OTHER OCCURRENCES OF THIS ISSUE. *TR UPDATED 3/17/16 *JS

Fuel System, Gasoline
Filed Dec 26, 2014MI

I BROUGHT THE VEHICLE TO THE LOCAL DEALER FOR THE TRAILER HITCH RECALL 2 YEARS AGO. I HAVE BEEN CONTINUOUSLY TOLD PARTS ARE NOT AVAILABLE. LAST TUESDAY 12-16 I FORCED THE ISSUE WITH THE DEALER FOR AN APPOINTMENT FOR FRIDAY 12-19. WHEN I WENT TO PICK UP THE VEHICLE, I WAS TOLD I DON'T QUALIFY BECAUSE THE VEHICLE HAS SOME CORROSION. IF THE RECALL WAS PERFORMED WHEN IT SHOULD HAVE BEEN, I WOULD HAVE BEEN COVERED. THIS APPEARS TO BE A WAY FOR JEEP TO SHIRK ITS OBLIGATIONS. IF THERE IS ANY REPAIR NEEDED BEFORE PERFORMING THE RECALL, IT SHOULD BE JEEP'S RESPONSIBILITY, NOT MINE...UPDATED 05/14/15 *BF *TR UPDATED 9/11/2017*CN

Trailer Hitches
Filed Dec 26, 201453,000 milesWI

I HAD MY VEHICLE SERVICED AT EWALD CHRYSLER JEEP DODGE LLC IN FRANKLIN WIS TO ADDRESS SAFETY RECALL N46/NHTSA 13V-252. MY VEHICLE ORIGINALLY CAME WITH THE TOW PACKAGE AND A FACTORY INSTALLED HITCH. ACCORDING TO THE RECALL NOTICE I RECEIVED THE FACTORY HITCH WOULD BE INSPECTED AND THE TWO MOST REARWARD MOUNTING BOLTS WOULD BE REPLACED. THE DEALER DID NOT REPLACE THE BOLTS AND SAID THAT WOULD ONLY BE DONE "IF NECESSARY". AS THE RECALL NOTICE STATES THAT THE BOLTS WOULD BE REPLACED AND SAYS NOTHING REGARDING "IF NECESSARY" I AM WONDERING IF THIS RECALL WAS PERFORMED ADEQUATELY. *TR

Seat Belts
Filed Dec 26, 2014148,529 milesIL

SEAT BELT ON DRIVER SIDE WILL NOT LOCK ANYMORE. *TR

Suspension
Filed Dec 7, 201476,000 milesCA

ALL PROBLEMS HAPPENED ON CITY STREETS NO MORE THAN 15/20 MILES PER HOUR, I CANNOT IMAGINE WHAT WOULD'VE HAPPENED ON THE FREEWAY. 1) SINCE OCTOBER (DO NOT RECALL DATE) THE FISHTAILING HAS HAPPENED 2 TIMES LIKE IT WAS ON ICE. 2) ONCE SLID TO THE LEFT ALMOST 1/2 CIRCLE; 3) SPINNING AND NOT ADVANCING/GOING FORWARD HAS HAPPENED MANY TIMES EVEN BEFORE THE FIRST FISHTAILING INCIDENT (FOR A FEW YEARS NOW) AND IT HAPPENS GOING UP A HILL OR WHEN TRYING TO GO FORWARD AFTER STOPPING ON STOP/LIGHT, THE TIRES SPINS. *TR

Engine
Filed Dec 4, 2014IN

CAR SMOKES AND SMOKE COMES INSIDE THE CAR. IT IS EXTREMELY NOTICEABLE WHEN IT IS SITTING STILL CAR FILLED UP WITH SMOKE. *TR

Visibility › Glass, Side/Rear
Filed Dec 2, 201430,000 milesOH

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE THE VEHICLE WAS PARKED, THE FRONT DRIVER SIDE WINDOW FELL DOWN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE WINDOW REGULATOR FAILED. THE FAILURE RECURRED ON THE REAR DRIVER SIDE WINDOW AND THE FRONT PASSENGER SIDE WINDOW. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.

Structure
Filed Nov 25, 201499,300 milesNJ

RECENTLY I HEARD ON THE NEWS THAT ONLY 3% OF RECALLS HAVE BEEN REPAIRED. FYI. ON 10/22/ 14 I CALLED SEA VIEW JEEP IN OCEAN, NJ FOR RECALL REPAIR. I WAS TOLD SINCE I DIDN'T BUY MY JEEP FROM THEM I WOULD BE PUT ON A LIST AS THEY WERE DOING REPAIRS THEIR CUSTOMERS FIRST. THINKING, I CALLED CHRYSLER CORP.ON 10/23/14 AND SPOKE WITH [XXX] WHO MADE A 3 WAY CALL TO SEA VIEW AND CONFIRMED MY CONVERSATION THAT I WOULD HAVE TO BE PUT ON A LIST. [XXX], FROM CHRYSLER CORP, SET UP AN APPOINT WITH ANOTHER DEALER WHO ACCOMMODATED ME VERY WELL. STILL BEING ON SEA VIEW LIST SINCE 10/22/14, I STILL HAVE NOT BEEN CALLED. I BEING A SENIOR CITIZEN LIVING ON SOCIAL SECURITY AND A VERY SMALL PENSION, BRING THIS INCIDENT TO YOUR ATTENTION IN THE EVENT THERE IS A WHISTLE BLOWER REWARD DUE ME OR AT LEAST A REWARD FROM CHRYSLER CORPORATION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR...UPDATED 05/14/15 *BF UPDATED 10/22/15.*JB UPDATED 9/7/2017*CN

Fuel System, Gasoline
Filed Nov 25, 2014PR

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Nov 21, 2014WI

THE GAS CONSISTENTLY OVERFLOWS IN THIS VEHICLE WHEN FILLING UP THE TANK. IT'S LIKE THERE IS NO SAFETY STOP TO KEEP THE GAS FROM FILLING. IT ENDS UP GUSHING ALL OVER THE SIDE OF THE VEHICLE AND THE GROUND WHEN I TRY TO FILL UP THE TANK. I NEVER LET THE TANK FILL AUTOMATICALLY AT THE PUMP. I WATCH THE GALLONS METER AS I'M PUMPING THE GAS TO ESTIMATE WHEN TO STOP PUMPING GAS BUT IT IS STILL VERY UNPREDICTABLE. EVEN THE INTERIOR OF THE VEHICLE SMELLS LIKE GASOLINE WHEN THIS HAPPENS. *TR

Service Brakes
Filed Nov 20, 2014150,210 milesCO

THE BRAKES LOCKED UP AND SMOKING VERY HEAVILY WHEN I GOT HOME. THE VEHICLE IS PARKED NOW AS I AM AFRAID TO DRIVE IT AND CANNOT AFFORD TO FIX IT. THE DISTANCE FROM WHEN THE BRAKES LOCKED UP TO MY HOUSE IS 1 (ONE) MILE. *TR

Fuel System, Gasoline
Filed Nov 19, 2014NJ

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Nov 17, 201477,000 milesCT

CHRYSLER HAD A RECALL ON THIS JEEP OVER FUEL TANK FIRES, I TOOK THE CAR TO A LOCAL JEEP DEALER TWICE (JEEP CHRYSLER DODGE CITY, 631 WEST PUTNAM AVE, GREENWICH, CT 06830 ON OCT 25TH AND NOV 17TH) (I MADE APPOINTMENT AT LEAST TWO WEEKS EARLIER IN BOTH TIMES), BUT WERE TOLD THERE ARE NO PARTS AVAILABLE FOR THE RECALL. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Jeep Liberty → · Every Liberty year → · How the figures are calculated →