Page 4 of 23 · complaints 151–200 of 1,101

2004 Jeep Liberty complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Steering
Filed Feb 25, 2016100,000 milesLA

ON MY 2004 JEEP LIBERTY I HAVE HAD THE LOWER FRONT BALL JOINTS REPLACE A FEW YEARS BACK BY THE F23 RECALL. THIS WEEK AS I WAS REPLACING UPPER CONTROL ARMS, WHICH COME PRE ASSEMBLED WITH THE BALL JOINT, I NOTICED THE BOOTS FOR THE LOWER BALL JOINTS WERE AGAIN DAMAGED. I ALSO NOTICED THAT THERE IS A LOUD NOISE WHEN GOING OVER UNSMOOTH SURFACE ROADS, ETC. I AM THINKING THIS COULD BE CAUSED BY THE REAR UPPER CONTROL ARM. NOW I'M NOT A PROFESSIONAL MECHANIC, BUT COMMON SENSE TELLS ME THAT THE ENGINEERING ON THE SUSPENSION HAS BEEN COMPROMISED. I CONTACTED CHRYSLER, WHO TOLD ME TO CONTACT A DEALER, WHO TOLD ME THEY WOULD GET BACK TO ME ON THIS PROBLEM. I ALSO EXPERIENCED MULTIPLE WINDOW REGULATOR PROBLEMS, ALONG WITH RECALLS ON THE AIR BAGS SYSTEM AS WELL AS GAS TANK PROTECTION RECALLS.

Fuel/Propulsion SystemFire
Filed Jan 29, 2016100,000 milesCA

TL* THE CONTACT OWNED A 2004 JEEP LIBERTY. WHILE DRIVING 55 MPH, THE VEHICLE CAUGHT FIRE AND BURST INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO A LOT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 06V288000 (SUSPENSION) AND 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

Electrical SystemFire
Filed Jan 26, 201689,000 milesSC

WHILE DRIVING TO WORK MY ENGINE JUST QUIT AS I WAS SHIFTING FROM 4TH TO 5TH GEAR. I COASTED OFF TO THE SIDE OF THE HIGHWAY AND SAW SMOKE COMING FROM UNDER THE HOOD. WHEN I LIFTED THE HOOD, THERE WERE FLAMES SHOOTING UP FROM EVERYWHERE! THE BIGGEST FLAMES WERE NEAR THE SIDE OF THE BATTERY, BUT NOT ON THE BATTERY SO I SHUT THE HOOD AND MOVED AWAY FROM THE VEHICLE. WITHIN THE 5 MINUTES IT TOOK THE FIRE DEPARTMENT TO ARRIVE, IT WAS COMPLETELY BURNED UP, INCLUDING THE FRONT PANEL INSIDE THE JEEP. ANY PART OF THE FRONT OF THE VEHICLE THAT WAS NOT METAL, WAS GONE... BURNT!! AS OF THIS TIME, IT IS STILL UNKNOWN TO ME WHAT CAUSED THE FIRE BUT CHRYSLER SENT AN INVESTIGATOR OUT TO VIEW THE VEHICLE AND SENT ME A LETTER STATING THEY WOULD NOT BE DOING ANYTHING ABOUT IT. I BELIEVE IT WAS A WIRING PROBLEM AND HAVE NEVER HAD ANYONE WORK ON ANY OF THE WIRING SINCE I PURCHASED THE JEEP IN 2010. I HAVE NO INVOICES TO SHOW REPAIRS( AS VEHICLE IS TOTALED BEYOND REPAIR), INSURANCE( IT DID NOT COVER A NON COLLISION FIRE) OR ETC... JUST PICTURES AND A FIRE REPORT, IF YOU WANT THOSE.

Suspension
Filed Jan 22, 201695,000 milesVA

SOMETHING LOOSE AND SMOKING UNDER MY SUV, TOLD HAS TO DO WITH FRONT END SUSPENSION , THE 2 FRONT TIRES SHAKES ,DRIVING OVER RAILROAD TRACKS, SPEED BUMPS ETC. CAUSES MY FRONT TO LOOK LOWER DOWN TO THE GROUND. THE R R SIDE ALONG WITH BACK TIRE SENSOR SAYING PREFORM SERVICE. MY FRONT END SUSPENSION VIBRATES AND SHAKE LIKE ITS COMING APART, ALONG WITH TIRE SENSOR FLASHING.DRIVING CITY NEIGHBORHOODS WITH HIGH SPEED BUMPS CAUSES THE SUSPENSION TO FEEL AS IF IT COMING OFF VEHICLE.

Suspension
Filed Jan 14, 2016127,000 milesMO

WHILE DRIVING LOST CONTROL OF VEHICLE AND ALMOST WRECKED AT ONLY 20 MPH. VEHICLE WAS UNCONTROLLABLE DRIVING AND WHEN BRAKES ARE APPLIED CAUSED VEHICLE TO SWERVE INTO ONCOMING TRAFFIC. HAD VEHICLE TOWED AND CHECKED BY DODGE CHRYSLER JEEP. FOUND THAT THE LOWER CONTROL ARM HAD RUSTED THROUGH AND BROKEN. FOUND RECALL ON NHTSA WEBSITE FOR 04-05 JEEP LIBERTIES FOR SAID PROBLEM. HOWEVER THIS VEHICLE WAS SOLD OUT OF OLATHE KS TO A KC MISSOURI RESIDENT AND THE KANSAS DEALER WAS NOT NOTIFIED OF RECALL BECAUSE KS WAS NOT ON THE LIST MO WAS. MANY MO RESIDENTS IN KANSAS CITY MO BUY PRODUCTS IN KANSAS CITY KS THEREFORE A COMPLETE OVERSIGHT BY CHRYSLER JEEP HAS CREATED WHAT I THINK IS A SERIOUS CONCERN.

Unknown or Other
Filed Jan 8, 2016145,000 milesFL

THE WINDOW REGULATOR CLIP HAS BROKEN ON THE REAR WINDOWS AT LEAST SIX TIMES. THERE IS A PLASTIC CLIP THAT EVIDENTLY GETS BRITTLE AND BREAKS. THIS CLIP SHOULD HAVE BEEN MADE OF A STRONGER MATERIAL. THIS KEEPS HAPPENING ON WINDOWS THAT WE NEVER EVEN USE. SO, IT IS NOT FROM WEAR AND TEAR. JEEP COVERED THE COST SIX TIMES, BUT WILL NOT COVER IT AGAIN. IT IS VERY EXPENSIVE TO FIX.

Fuel System, Gasoline
Filed Jan 7, 2016MA

NTSB: 2004 JEEP LIBERTY: CONSUMER STATED THE GAS TANK STRAPS WERE NOT SECURE AND NEEDS TO BE RECALLED. *SS

SuspensionCrash6 injured
Filed Jan 6, 2016156,280 milesOH

TL* THE CONTACT OWNED A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 65 MPH, THE FRONT END OF THE VEHICLE SHOOK. THE AXLE FRACTURED AND THE VEHICLE CRASHED INTO THE RETAINING WALL. THE VEHICLE SPUN COUNTER CLOCKWISE AND THE REAR PASSENGER SIDE TIRE DETACHED FROM THE VEHICLE. THE VEHICLE STOPPED SPINNING AND FACED ONCOMING TRAFFIC. THE VEHICLE WAS UNABLE TO BE MOVED. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT RECEIVED HEAD INJURIES AND THE CONTACT'S CHILDREN WHO WERE IN THE BACK SEAT OF THE VEHICLE RECEIVED FACIAL, ARM, BACK, HEAD, AND EYE INJURIES. MEDICAL ATTENTION WAS RECEIVED. THE VEHICLE WAS DESTROYED, BUT NOT TOWED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 156,280. ....UPDATED 01/13/16 *BF *TR

Steering
Filed Dec 29, 201587,000 milesMA

FRONT PASSENGER SIDE, LOWER BALL JOINT HAS FAILED (AGAIN) EVEN AFTER REPLACED BY RECALL # 06V288000... TAKING A LEFT HAND TURN ON A CITY STREET AND IT BLEW OUT, THANKFULLY I WAS ABLE TO PULL OVER INTO A BUS STOP. DEALERSHIP IS REFUSING TO COVER THEM UNDER WARRANTY. NHTSA ACTION NUMBER :EA06008

Air Bags
Filed Dec 8, 2015189,000 milesLA

AUGUST 1, 2015 THE LEFT REAR PASSENGER WINDOW DROPPED AND THE REAR OF THE VEHICLE. IN THE SAME MONTH MY JEEP STARTED TO SLIGHTLY FISHTAIL AS IF DRIVING IN VERY STRONG/ HIGH WINDS. LASTLY ON NOVEMBER 28, 2015 THE PASSENGER AIR BAG SIGN IS SHOWING " PASSENGER AIRBAG OFF" WHEN IT WAS NEVER A ILLUMINATED BEFORE.

Air BagsCrash1 injured
Filed Dec 4, 201510,000 milesOH

I WAS IN ACCIDENT ON SEPT 27 AND THE AIRBAG DID NOT DEPLOY UNTIL THE VEHICLE STOPPED IT TOOK ABOUT 5MINS AFTER ACCIDENT THEN THERE WAS A SMELL LIKE RUBBER AND IT JUST WENT POOF DIDN'T MAKE CONTACT WITH MY FACE OR BODY. STATIONARY ON HWY 89 AND WAS FIRED FROM MY JOB FOR NOT BEING ABLE TO START THE NEXT DAY. I AM LEFT HANDED AND WAS NOT ABLE TO CONTACT YA'LL THANK YOU *TR

Suspension › Front › Control Arm
Filed Nov 30, 2015125,000 milesMI

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE FRAME THAT HELD THE CONTROL ARM WAS RUSTED AND SEPARATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

Electrical System
Filed Nov 18, 2015125,000 milesVA

MY REMOTE FAILED TO LOCK OR UNLOCK THE DOORS, AND LIFTGATE DOOR. THE DOORS HAD TO BE LOCKED MANUALLY. THE LIFTGATE WINDOW WOULD NOT CLOSE AT ALL. REMOTE BATTERIES WERE REPLACED . HOWEVER, IT STILL WOULD NOT LOCK OR UNLOCK THE DOORS AND LIFTGATE. WHEN I PRESSED THE UNLOCK BUTTON ON THE REMOTE, THE EMERGENCY FLASHERS CAME ON.

Unknown or Other
Filed Nov 16, 201536,000 milesGA

MY PASSENGER SIDE WINDOW HAS FALLEN DOWN AND IT WILL COST ABOUT $400 TO HAVE IT REPAIRED. FROM MY UNDERSTANDING THIS IS CAUSED BY A DEFECTIVE WINDOW REGULATOR. I HAVE READ THAT CHRYSLER USED A CHEAP PLASTIC CLIP IN ITS ASSEMBLY. THIS IS THE 2ND WINDOW THIS HAS HAPPENED TO. IN SEARCHING THE INTERNET THERE ARE THOUSANDS OF PEOPLE THAT HAVE HAD THIS PROBLEM, MOST OF THE PROBLEMS ARE IN THE 2004 MODEL. JEEP REALLY SHOULD DO A RECALL ON THIS PROBLEM. I ONLY HAVE 36,000 MILES ON THIS VEHICLE AND THESE PROBLEMS SHOULD BE PAID FOR BY JEEP CHRYSLER. I WAS DRIVING TO THE STORE THE OTHER DAY IN POURING DOWN RAIN WHEN ALL OF THE SUDDEN THE WINDOW DROPPED DOWN. I STOPPED MY CAR AND TRIED TO PULL IT UP, BUT IF FELL DOWN TOO FAR. THE INSIDE OF MY CAR GOT VERY WET BECAUSE OF THIS AND I HAD TO RETURN HOME. I THEN TOOK IT TO MY LOCAL REPAIR SHOP. IT IS STILL THERE, SO I HAVE BEEN WITHOUT A CAR FOR 4 DAYS. AS I HAVE SAID THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS PROBLEM AND CHRYSLER JEEP WON'T DO A THING ABOUT IT FOR THEIR CUSTOMERS.

Air Bags
Filed Nov 4, 2015TN

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED LIT FOR SEVERAL MONTHS AS THE FAILURE PROGRESSED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE DEALER STATED THAT THE PART WOULD NOT BE AVAILABLE WITHIN A REASONABLE TIME FRAME. THE DEALER DID NOT INDICATE WHEN THE PART WOULD BECOME AVAILABLE AND THE CONTACT HAD BEEN WAITING FOR YEARS TO RECEIVE THE REPAIR. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Nov 4, 2015130,000 milesNJ

WHILE DRIVING VEHICLE THE ENGINE CUT OFF. AFTER TOWING CAR TO DEALERSHIP, THE PROBLEM WAS DIAGNOSED IGNITION DEFECT AND THE IGNITION WAS REBUILT.

Service BrakesCrash
Filed Oct 22, 2015135,000 milesFL

VEHICLE WAS IN MOTION ON CITY STREET, TURNING A CORNER AT APPROXIMATELY 20 MPH THE FRONT END SUSPENSION: CONTROL ARM SNAPPED/ DISCONNECTED FROM THE LOWER BALL JOINT. AXLE SHAFT ASSEMBLY/ CV DRIVE SHAFT BROKE. COST OF REPAIR $1500

Fuel/Propulsion System
Filed Oct 19, 2015VA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Oct 19, 201580,870 milesCA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE PARKED, THE DOORS WOULD NOT LOCK WITH THE REMOTE OR THE KEY. THE CONTACT STATED THAT THE DOORS FAILED TO LOCK FROM THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BCM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,870.

Suspension
Filed Oct 16, 2015NY

MY 2004 JEEP LIBERTY WAS A RECALL WHICH I TOOK TO CHRYSLER FOR TO GET REPAIR FOR FRONT AND BACK SUSPENSION AND REPAIR AND GASOLINE TANK APPARENTLY WHEN I GOT MY VEHICLE BACK OIL WAS LEAKING ALL OVER THE ENGINE I TOOK MY VEHICLE BACK 2 DAYS AGO TO BE TOLD THAT THE COULD NOT HELP ME THEIR WAS NO OIL LEAKING WHEN I BROUGHT IT IN THEY REFUSE TO ASSIST ME WITH THE PROBLEM CAN YOU PLEASE HELP ME

Unknown or Other
Filed Oct 8, 2015NY

THERE IS A RECALL ON MY CAR FOR THE GAS TANK BEING TOO CLOSE TO THE REAR BUMPER. I BROUGHT IT TO JEEP IN NELLISTON,N.Y. THEY INSTALL A TRAILER HITCH TO CORRECT THE PROBLEM.THEY WORKED ON IT FOR ONE HOUR, AND THEN TOLD ME THEY CAN'T INSTALL THE TRAILER HITCH,BECAUSE THEY BROKE A HOLE TAP OFF IN ONE OF THE MOUNTING HOLES, THIS IS NOT MY FAULT, THEY WILL NOT CORRECT MY RECALL, AND THEY WILL NOT EVEN CALL ME BACK, THEY TELL ME THERE IS NOTHING THEY CAN DO. SO THEY ARE NOT GOING TO HONOR THE RECALL ON MY CAR, AS FAR AS THEY ARE CONCERNED, I CAN JUST GO AHEAD AND BURN UP IN MY CAR, IF I GET REAR ENDED,

Structure › Body
Filed Oct 7, 2015OR

WHILE DRIVING, THE SUNROOF MOTOR ASSEMBLY SUFFERED A CATASTROPHIC FAILURE WHILE CLOSING. THE PLASTIC RAIL ASSEMBLY MADE A LOUD CRACKING SOUND AND THE GLASS WEDGED FIRMLY AGAINST THE ROOF, HALF OPEN. THIS OCCURED SHORTLY AFTER MY REPLACING ALL 4 DOOR WINDOW REGULATORS (FOR THE SECOND TIME) DUE TO WHAT CAN ONLY BE DESCRIBED AS NEGLIGENCE IN THE ENGINEERING DESIGN OF THE PLASTIC CARRIER ASSEMBLY THAT CANNOT SUPPORT THE LOAD OF THE WINDOW AS IT IS INTENDED TO. THE FAILURE TO PROPERLY DESIGN THESE COMPONENTS HAS LED TO THE WINDOWS FALLING INTO THE DOOR UNEXPECTEDLY WHILE DRIVING, EACH TIME CAUSING AN UNNERVING DISTRACTION TO ME AS A DRIVER, AND UNNECESSARILY ENDANGERED MYSELF AND THE GENERAL PUBLIC IN THE VICINITY WHEN THESE EVENTS OCCURRED. IT APPEARS THERE ARE COUNTLESS INSTANCES OF THIS ISSUE BEING DESCRIBED ON LINE, AND A RECALL NEEDS TO OCCUR.

Air BagsCrash1 injured
Filed Oct 5, 2015117,000 milesDE

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE REAR PASSENGER SIDE OF THE VEHICLE VEERED TO THE RIGHT. AS A RESULT, THE CONTACT CRASHED INTO AN EMBANKMENT. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED MILD INJURIES TO HIS LEFT WAIST, BUT DID NOT SEEK MEDICAL TREATMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V085000 (SUSPENSION). THE FAILURE MILEAGE WAS 117,000.

Unknown or Other
Filed Sep 30, 2015NE

THE WINDOW ACTUATOR CAME APART AND WRAPPED AROUND THE DOOR LATCH MECHANISM IN THE BACK WHERE MY TODDLER SETS, WE WERE UNABLE TO OPEN THE DOOR. MY HUSBAND HAD TO TAKE THE DOOR PANEL APART FROM THE INSIDE AND CUT THE WIRE IN ORDER FOR THE DOOR TO BE OPENED. ALL OF MY WINDOW ACTUATORS HAVE STOPPED WORKING AND HAVE HAD TO BE REPLACED.

Tires
Filed Sep 23, 2015154,000 milesAL

I BOUGHT A GOODYEAR TIRE FOR MY JEEP LIBERTY AND THE TIRE FAILED AND UPON INSPECTION THERE WAS A TEAR ON THE SIDE WALL OF THE TIRE WHICH WAS UNREPAIRABLE AND HAD TO BE REPLACED . THIS IS A DEFECT IN THE TIRE AND NOT FROM ROAD HAZARDS

Fuel/Propulsion System
Filed Sep 9, 2015AZ

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) WAS RECEIVED IN MAY 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Sep 7, 2015183,150 milesOH

I WAS DRIVING UP THE STREET HEARD SOMETHING LIKE A RAN OVER SOMETHING THEN JEEP CUT OFF GOT OUT TO SEE IF I RAN OVER SOMETHING BUT NOTHING WAS THERE AND JEEP WOULD NOT START BACK UP, WHAT IF I HAD BEEN ON THE HIGHWAY OR BUSY TRAFFIC I COULD HAVE BEEN SERIOUSLY HURT, WHICH U AM BLESSED THAT DID NOT HAPPEN, THE PROBLEM I HAVE IS CHRYSLER SHOULD NOTAKE ANYTHING THAT COULD CAUSE YOU BODILY HARM. A COMPUTER SHOULD NEVER GO OUT THAT IS DANGEROUS. I HAD TO HAVE THE JEEP TOWED TO MY HOME AND THEN TO A SHIP ON TWO DIFFERENT TIMES AN ONE TIME BACK HOME FROM THE SHOP BECAUSE I DID NOT HAVE 900.00 TO REPAIR. SO I'M STUCK WITHOUT HAVING MY JEEP REPAIRED BECAUSE I'M ON A FIXED INCOME. ALSO HAVING ELECTRICAL PROBLEM WHERE CHRYSLER DID POOR WIRING., CIGARETTE LIGHTER KEEP GOING OUT, BLINKER AND RADIO WIRING IS TERRIBLE AND ONE OF THE FRONT LIGHTS. CHRYSLER YOU GOT TO DO A BETTER JOB, BECAUSE I LOVED MY JEEP, BUT VERY DISAPPOINTED BECAUSE I CAN'T AFFORD TO HAVE IT REPAIR.

Electrical SystemFire
Filed Sep 1, 2015173,000 milesNJ

ON TUESDAY, AUGUST 25, 2015, I WAS ON MY WAY TO A WORKSHOP FOR MY JOB ON ROUTE 73 IN BERLIN, NEW JERSEY. I HAD STOPPED AT A LIGHT. WHEN THE LIGHT TURNED GREEN, I PROCEEDED TO GO. THE CAR STALLED OUT ALL THE LIGHTS ON THE DASH BOARD BLINKED ON AND OFF AND THE CAR SHUT COMPLETELY OFF. THEN WHITE SMOKE CAME OUT FROM UNDER THE HOOD. SO AS I WAS SITTING CONTEMPLATING WHAT TO DO NEXT. I LOOKED UP AND THE DRIVER IN THE CAR NEXT TO ME STARTED YELLING THAT THERE WAS FIRE UNDERNEATH THE CAR. I IMMEDIATELY EXITED THE CAR AND CROSSED THE STREET ON A BUSY HIGHWAY. WHEN I REACHED THE OTHER SIDE OF THE STREET. PITCH BLACK SMOKE ALONG WITH RED FLAMES BILLOWED OUT FROM UNDER THE HOOD. AFIRE RESCUE TRUCK ARRIVE AND IMMEDIATELY USED A FIRE EXTINGUISHER TO DOUSE THE FIRE. THEN, THE FIRE TRUCKS AND POLICE CAME TO FOLLOW UP. THE FIREMAN LIFT THE HOOD UP AND ALLOWED ME TO VIEW THE DAMAGE. THE BATTERY ALONG WITH OTHER ITEMS ON THE ENGINE WAS MELTED LIKE CANDLE WAX. THE CAR WAS TOWED AWAY, HOWEVER AS THE CAR WAS PLACED ON THE FLATBED OF THE TRUCK, MY TRUCK STARTED SMOKING AND FLAMES WERE SHOOTING FROM UNDER THE CAR. CAR HAS BEEN DECLARED TOTALED. THAT WAS A VERY SAD DAY FOR ME.

Unknown or Other
Filed Aug 30, 2015100,032 milesVA

WINDOW REGULATOR HAS FAILED ON FRONT PASSENGER WINDOW AND MANY REPORTS THIS IS DUE TO A CHEAP PLASTIC ASSEMBLY THAT SUPPORTS THE GLASS INSTEAD OF METAL.IT IS THE MANUFACTURES FAULT AS THIS FAILS FOR NO REASON.MY WINDOW WAS TILTED WHEN I GOT IN IT THIS MORNING,NO VANDALISM ,NOR STORMS.IT MAKE A WHIRRING NOISE WHEN USING THE UP BUTTON AND WENT STRAIGHT WITH THE CABLE FROM THE REGULATOR SNAKING UP THE SIDE OF THE DOOR.IT IS UP NOW BUT WITH ALL THE INFO FOUND FEELING I SHOULD NOT PAY FOR IT AND THE ISSUE JUST REPEATS ITSELF AFTER REPLACEMENT BECAUSE OF INADEQUATE EQUIPMENT. PLEASE HELP ME AND SO MANY OTHERS HAVING THE SAME EXPERIENCE. I CAN SEE HOW THIS WOULD BE CONSIDERED A DANGEROUS ON THE HIGHWAY. PLEASE USE THE ATTACHED LINK TO SEE MANY MORE REPORTS OF THE SAME ISSUE HTTP://WWW.CARCOMPLAINTS.COM/JEEP/LIBERTY/2004/WINDOWS_WINDSHIELD/WINDOWS_FAIL.SHTML

Suspension
Filed Aug 28, 2015120,000 milesNE

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 30 MPH, THE REAR PASSENGER SIDE OF THE VEHICLE NEARLY ENCOUNTERED THE GROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO REPLACED BOTH REAR LOWER CONTROL ARMS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V085000 (SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Fuel System, Gasoline
Filed Aug 25, 2015MI

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/6. UPDATED 3/28/2016 *JS

Exterior Lighting
Filed Aug 20, 201540,000 milesNJ

HEADLIGHTS SWITCH OFF AND ON BY THEMSELVES. YOU CAN HEAR A CLICK AND THE LOWBEAMS JUST GO OUT. I LIVE IN A RURAL AREA WITH NO STREET LAMPS. I ALMOST HIT A DEER BECAUSE THE HEADLIGHTS WENT OUT. THIS HAPPENS ALL THE TIME AND IS VERY DANGEROUS.

Fuel/Propulsion System
Filed Aug 12, 2015NC

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Steering
Filed Aug 8, 2015143,000 milesFL

HEARD SOME KIND OF POP, THEN SOME GRINDING WHEN HOLDING THE BRAKE DOWN AND TURNING THE WHEEL. TOOK CAR TO MY REGULAR MECHANIC. THEY FOUND ALL 4 BALL JOINTS BOOTS PERFORATED & HANDED ME A RECALL NOTICE FOR LOWER BALL JOINTS ONLY THAT WAS FROM SEPT. 2006. I PURCHASED THE VEHICLE JAN. 2006 & NEVER REC'D THIS RECALL. EVEN WHEN I WENT TO THE DEALER FOR THE FUEL TANK RECALL ON 7/11/15, THEY DIDN'T NOTIFY ME OF IT. I WENT ON MOPAROWNERCONNECT.COM & IT SHOWS THIS RECALL AS REPAIRED, WHICH OBVIOUSLY ISN'T POSSIBLE. ACCORDING TO AUDOMD.COM THERE ARE SEVERAL ISSUES RELATED TO THIS VEHICLE THROUGH DIFFERENT MANUFACTURERS. I HAVE AN APPT. SET UP AT THE DEALER NEXT WEEK & DEPENDING ON WHAT THEY SAY ABOUT FIXING ALL THE BALL JOINTS AND CHECKING FOR OTHER SAFETY CONCERNS, I MAY BE SENDING IN ANOTHER COMPLAINT.

Suspension
Filed Aug 5, 2015130,000 milesIL

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V085000 (SUSPENSION) AND 13V252000 (FUEL, GASOLINE, STRUCTURE) HOWEVER, THE PART WAS NOT MADE AVAILABLE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 TO 25 MPH, THE ENGINE STALLED. THE VEHICLE DID NOT RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

Engine
Filed Jul 27, 201585,000 milesFL

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING AT AN UNDETERMINED SPEED, THE ENGINE SUDDENLY MALFUNCTIONED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REBUILT. THE VEHICLE WAS REPAIRED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM). THE CONTACT INDICATED THAT THE REMEDY TO INSTALL A TRAILER HITCH WAS INADEQUATE AND WOULD NOT IMPROVE THE SAFETY OF THE VEHICLE. THE FAILURE MILEAGE WAS 85,000.

Suspension
Filed Jul 27, 2015137,000 milesCT

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE THE VEHICLE WAS IN REVERSE, THE FRONT PASSENGER SIDE TIRE, WHEEL, AND BALL JOINT DETACHED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BALL JOINT FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE REAR SUSPENSION WOULD NOT ENGAGE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 137,000.

Steering
Filed Jul 20, 2015144,078 milesNC

WHILE PULLING INTO A PARKING LOT, THE LEFT LOWER BALL JOINT SEPARATED AND DESTROYED ITSELF, THE LEFT UPPER CONTROL ARM,THE LEFT CV JOINT AND THE ALIGNMENT. HAD WE BEEN TRAVELING AT HIGHWAY SPEED WE WOULD HAVE BEEN IN A SEVERE ACCIDENT. THIS PROBLEM WAS COVERED UNDER A PREVIOUS RECALL HOWEVER WE WERE NEVER NOTIFIED OF THIS AT THE TIME WE PURCHASE THE VEHICLE AND WAS TOLD THAT THE RECALL HAS BEEN CLOSED WITH NO RECOURSE FOR REIMBURSEMENT FOR THE REPAIRS DONE AND NO RECOURSE TO HAVE THE OTHER SIDE REPAIRED. UPDATED 11/30/2017*CN

Fuel/Propulsion System
Filed Jul 20, 2015200,154 milesNC

14440 NEW FALLS OF NEUSE RD

Electrical System › Alternator/Generator/RegulatorFire
Filed Jun 30, 2015200,000 milesFL

TL* THE CONTACT OWNED A 2004 JEEP LIBERTY. WHILE DRIVING 55 MPH, FLAMES EMITTED FROM THE FRONT END OF THE VEHICLE. THE CONTACT WAS ABLE TO COAST OVER TO THE SIDE OF THE HIGHWAY. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE ALTERNATOR HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.

EngineFire
Filed Jun 23, 201595,000 milesCA

TL* THE CONTACT OWNED A 2004 JEEP LIBERTY. WHILE DRIVING 50 MPH, SMOKE AND SPARKS APPEARED FROM THE ENGINE COMPARTMENT. APPROXIMATELY FIVE MINUTES LATER, THE VEHICLE BURST INTO FLAMES. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD AND THE CONTACT WAS ABLE TO SAFELY EXIT THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. UPDATED 09/10/15*LJ UPDATED 10/26/2017*CN

Power Train
Filed Jun 22, 201560,000 milesVT

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BELT WOULD NOT RETRACT. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE SPRING HARNESS SEAT BELT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 09/11/15*LJ THE CONSUMER STATED THE SEAT BELT WOULD NO LONGER FASTEN AND THE TRANSMISSION FAILED AT 80,000 MILES. UPDATED 10/13/2015*JS

Visibility/Wiper
Filed Jun 15, 201536,000 milesIL

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACTED STATED THAT THE REAR PASSENGER WINDOW BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

Unknown or Other
Filed Jun 10, 2015165,000 milesIL

THE REAR WINDOW ON THE DRIVER'S SIDE DROPPED INTO THE DOOR TODAY. I LOOKED IT UP ONLINE AND IT APPEARS TO BE RELATED TO THE WINDOW REGULATOR AND IT IS A COMMONLY REPORTED PROBLEM. IF IT IS SO COMMON, I HAVE TROUBLE BELIEVING THAT THEY WOULDN'T CREATE A RECALL. I GUESS JEEP IS WAITING FOR A LARGE NUMBER OF INJURIES FIRST.

Fuel System, Gasoline
Filed May 29, 2015GA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND THE DEALER STATED THAT THE FRAME HAD EXTENSIVE RUST AND NEEDED TO BE REPLACED BY THE CONTACT TO RECEIVE THE RECALL REPAIR. THE DEALER REFUSED TO SUPPLY THE OEM TRAILER HITCH UNLESS THE CONTACT REPLACED THE FRAMING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 7/21/15*CN

Suspension
Filed May 13, 2015IL

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 06V288000 (SUSPENSION) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed May 6, 2015153,000 milesNY

I JUST PURCHASED THE CAR AND FOUND THAT THE CAR HAS AN OUTSTANDING RECALL. IT IS CHRYSLER RECALL #N46 OR NHTSA #13V-252. WHICH IS RELATED TO POTENTIAL FIRE FROM REAR END COLLISION. I JUST CALLED JEEP CHRYSLER AT 5130 NESCONSETT HWY, PORT JEFFERSON STATION, NY 11776. THEY INDICATED TO ME THAT THERE IS A 6 MONTH WAITING PERIOD IN ORDER TO GET THE CAR IN TO FIX THE RECALLED ITEM. I THINK THAT IS AN UNREASONABLE AMOUNT OF TIME TO HAVE TO WAIT TO FIX THIS POTENTIALLY DISASTROUS ISSUE. IS THIS OK? I WOULD LIKE TO BE ABLE TO GET THIS DONE MUCH SOONER AS I FEAR FOR MY FAMILY'S SAFETY. *TR

Electrical System › Instrument Cluster/Panel
Filed May 6, 201598,000 milesFL

THE SPEED O METER COMES ON AND OFF SEVERAL TIMES AND NOW IT IS COMPLETELY BLANK. TOOK IT TO HAVE IT FIXED AT LEAST THREE TIMES, IT WORKED FOR A FE MILES THEN IT WENT OFF AGAIN. THE ENGINE LIGHT COMES ON EACH TIME TO INDICATE SOMETHING IS WRONG. NOW IT HAS STOPPED WORKING OVER SIX MONTHS COSTING ME SEVERAL HUNDRED DOLLARS. *TR

Steering
Filed May 3, 2015TX

I WAS DRIVING ON HWY 620S APPROXIMATELY 65 MPH AND MY REAR END BEGAN JERKING FROM THE RIGHT TO THE LEFT AND I ALMOST ENDED UP IN THE DITCH AND I WAS VERY SCARED. RECALL L27 WAS ISSUED IN 2012 BUT JEEP WILL NOT HELP ME. I HAVE BEEN CALLING AND FOR MONTHS WITH THIS COMPLAINT AND PROBLEM I HAD BEEN HAVING BUT I WAS TOLD JEEP WOULD ONLY COVER JEEPS THAT RESIDED IN "SALT STATES". I'VE SPOKEN WITH SEVERAL CUSTOMER CARE REP'S WITH JEEP AND ON MAY2ND THAT THERE WAS ACTUALLY 3 STIPULATIONS TO THIS RECALL: 1. I NEEDED TO LIVE IN A SALT STATE 2. THE STATE WHERE MY JEEP WAS BUILT/MADE AT 3. WHAT YEAR MY JEEP WAS. I SPOKE WITH 2 REPRESENTATIVES THAT COULD NOT TELL ME WHAT STATE MY JEEP WAS BUILT/MADE IN WITH MY VIN #. I FOUND THIS STRANGE, THEY SHOULD KNOW THIS INFORMATION. THE 3RD PERSON [XXX] ON MAY 2, 2015 WAS ABLE TO INFORM ME MY JEEP WAS BUILT IN TOLDEO, OHIO AND I WAS REFERRED TO ANOTHER # [XXX]. [XXX] TOLD ME MY VIN# WAS NOT CONSIDERED A "NO OPEN RECALL". I'VE BEEN LAID OFF MY LAST 2 JOBS AND CAN'T AFFORD TO HAVE THIS REPAIRED. I'M SCARED I'M GOING TO LOSE CONTROL OF MY CAR AND END UP KILLED OR KILLING SOMEONE ELSE. PLEASE HELP ME... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Structure
Filed Apr 28, 2015IN

TL*THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 6/22/15*CN UPDATED 10/11/2017*CN

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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