Page 3 of 23 · complaints 101–150 of 1,101

2004 Jeep Liberty complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Suspension
Filed Aug 4, 201799,000 milesNY

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SWAYED FROM SIDE TO SIDE, CAUSING THE FRONT END TO RICOCHET. THE CONTACT COULD NOT CONTROL THE STEERING. THE CONTACT REMOVED HER FOOT FROM THE ACCELERATOR PEDAL, BUT THE VEHICLE CONTINUED TO SWAY AND BOUNCE PRIOR TO INDEPENDENTLY STOPPING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND WAS LATER TOWED TO THE ROYAL CHRYSLER DEALER (LOCATED AT 3961 WAVERLY RD, OWEGO, NY 13827). THE CONTACT WAS INFORMED THAT THERE WAS A RECALL ON THE VEHICLE (L27, N46, AND D16) OF THE LOWER CONTROL ARM. IT WAS DIAGNOSED THAT THE REAR WHEEL DETACHED, WHICH AFFECTED THE STEERING ABILITY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS INCLUDED IN THE BUYBACK PROGRAM AND THEY WOULD REPAIR THE VEHICLE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 06V288000 (SUSPENSION) AND 12V085000 (SUSPENSION). THE APPROXIMATE FAILURE MILEAGE WAS 99,000. ...UPDATED 10/23/17 *BF *JS

Steering
Filed Aug 3, 201799,102 milesNY

65 MPH,HIGHWAY.LOST CONTROL,NO STEERING ABILITY AT ALL.COASTED CAR TO PARK ALONG FREEWAY SHOULDER,TO AVOID ACCIDENT AND BEING HIT BY A TRUCK.

Electrical System
Filed Aug 1, 2017132,000 milesFL

LIGHTS FLICKER WHEN DRIVING AT NIGHT . TEMPORARY LOSS OF SIGHT OF THE ROAD . MAJOR SAFETY ISSUE . I SEE MULITPLE COMPLAINTS WITH NO FIXES , AND NO RECALL. ONLINE SHOWS DIFFERENT MODELS OTHER THAN JEEP LIBERTY WITH THE SAME ISSUE . I AM NOT SURE WHY THEY ARE NOT TAKING THIS SERIOUSLY . SOMEONE COULD DIE GET SERIOUSLY INJURED, ALSO YOU COULD RUN OVER SOMEONE OR ANIMAL WHEN THE BLINDNESS OCCURS IT HAS LAST SEVERAL MINUTES BEFORE THE LIGHTS COME BACK ON . TRY TO PULL OVER TO THE SIDE OF THE ROAD WITH COMPLETE BLINDNESS VERY SCARY . THIS HAPPENS EVERY TIME I DRIVE AT NIGHT . THE TIME INTERVALS BETWEEN THE FLICKERING VARIES. IF NOTHING IS DONE WHICH I HOPE IS NOT THE CASE IT HAS BEEN DOCUMENTED IN CASE I HAVE AN ACCIDENT DIE OR KILL SOMEONE.

Electrical System
Filed Jul 26, 2017170,000 milesAL

TAKATA RECALL THE DRIVERS SIDE BALL JOINT SHEARED OFF BECAUSE IT CANT BE GREASED .. THE WHEEL FELL OFF IN A PARKING LOT .. THE PASSENGERS SIDE IS DOING THE SAME SHEARING OFF .. IT MADE A WHINING NOISE ON THE DRIVERS AIDE AND IS NOT MAKING A NOISE ON PASSENGER SIDE

Electrical System
Filed Jul 26, 2017170,000 milesAL

ALL WINDOW MOTORS HAVE A PROBLEM AND 3 HAVE GONE OUT ...

Electrical System
Filed Jul 6, 2017OH

ALL DOOR LOCKS STOPPED WORKING

Service Brakes
Filed Jun 28, 201715,800 milesNC

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, IT ACCELERATED INDEPENDENTLY EVEN WHILE THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE HAD TO BE PLACED INTO NEUTRAL IN ORDER TO STOP. THE VEHICLE WAS TAKEN TO GALEANA CHRYSLER JEEP KIA (180 GREYSTONE BLVD, COLUMBIA, SC 29210) WHERE THE DEALER STATED THAT THERE WAS NO ISSUE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL MORE TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 15,800. UPDATED 08/09/17*LJ

Suspension
Filed Jun 27, 2017120,000 milesVA

WE OWN A 2004 JEEP LIBERTY THAT WAS PURCHASED NEW IN VIRGINIA AND RESOLD TO OUR FAMILY IN 2013, IN VIRGINIA. ON 22 JUNE 2017, MY 18 YEAR OLD DAUGHTER WAS DRIVING OUR JEEP ON MOUNTAIN ROADS ABOUT 50 MILES FROM OUR HOME WHEN SHE NOTICED THE VEHICLE WAS "SWERVING" AND MAKING A NOISE. SHE MANAGED TO SAFELY MOVE THE VEHICLE OUT OF THE TRAFFIC LANE AND CONTACT ME. UPON MY ARRIVAL AND INSPECTION OF THE VEHICLE, I NOTICED THE REAR LOWER CONTROL ARM ON THE DRIVER'S SIDE HAD COMPLETELY BROKEN AND ALLOWED THE REAR END TO SHIFT POSITION, CAUSING THE VEHICLE TO TRACK FAR OUT OF ALIGNMENT AND CAUSING THE REAR TIRE TO RUB ON THE FENDER WALL. I WAS SURPRISED TO SEE RUST APPEARED TO BE THE CAUSE OF THE CONTROL ARMS FAILURE. AFTER GETTING THE VEHICLE HOME AND RESEARCHING PARTS TO REPLACE THE BROKEN CONTROL ARM, I DISCOVERED THAT PART HAD BEEN RECALLED ON 2004 JEEP LIBERTYS WHICH SURPRISED ME BECAUSE I HAD THE VEHICLE SERVICED BY A JEEP DEALER TO ENSURE ALL RECALLS HAD BEEN COMPLETED. UPON FURTHER RESEARCH, HOWEVER, I LEARNED THE RECALL ONLY EFFECTED THOSE LIBERTYS IN THE NORTH EAST AND UPPER MIDWEST WHERE SALT IS FREQUENTLY USED ON SNOWY ROADS (HTTPS://WWW.AUTOTRADER.COM/CAR-RECALL/JEEP-ADDS-137000-LIBERTY-SUVS-TO-RECALL-171108). WHILE THIS EXPLAINS WHY THE DEALERSHIP HADN'T REPAIRED THE ITEM, IT CERTAINLY DIDN'T EXPLAIN WHY WE WEREN'T NOTIFIED THAT THE PART IS PRONE TO SUCH FAILURES, CONSIDERING VIRGINIA DOES RECEIVE A FAIR SHARE OF SNOW AND A HUGE PORTION OF THE VIRGINIA POPULATION COMMUTES

Suspension
Filed May 26, 2017130,000 milesTN

I HAVE A SOUTHERN STATE VEHICLE EXPERIENCING WHAT I BELIEVE IS A NORTHERN STATE (SALT BELT) RECALL. MY LOWER CONTROL ARMS ARE RUSTED ALMOST TO THE POINT OF DANGEROUS. APPARENTLY THIS IS AN ISSUE THAT IS NOT LIMITED TO NORTHERN STATES. NO FAILURE AT THIS TIME BUT IT APPEARS IT COULD HAPPEN ANYTIME. NHTSA CAMPAIGN NUMBER: 12V085000

Fuel/Propulsion System
Filed May 12, 2017CA

I GOT MY JEEP REPOED IN 2016 BECAUSE OF NOT MAKING MY PAYMENTS. I WAS HAVING THE PROBLEMS WITH THE GAS TANK AND THE ENGINE WAS NOT RUNNING CORRECTLY. IS THERE ANYTHING YOU CAN DO? PLEASE LET ME KNOW. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

Structure › BodyCrash1 injured
Filed Apr 15, 2017106,000 milesCT

WAS GOING DOWN A HILL. DIDN'T NOTICE A STOP SIGN. TRIED TO STOP BUT COULDN'T IN TIME. TOOK THE CORNER AND HIT A TREE WITH MY PASSENGER FRONT CORNER AND THE JEEP FLIPPED ON ITS SIDE. SMASHED MY FACE ON THE STEERING WHEEL SHATTERING MY JAW DUE TO AIRBAGS NOT GOING OFF AND SEATBELTS NOT LOCKING. NEEDED IMMEDIATE SURGERY. THEY HAD TO SMASH THE FRONT WINDOW TO GET ME OUT OF THE VEHICLE.

Unknown or Other
Filed Mar 30, 2017120,000 milesCT

2004 JEEP LIBERTY. 3 FAILED WINDOW REGULATORS/ MOTORS. MANY COMPLAINTS FOR SAME ISSUE ON OTHER YEARS. RECALLS ISSUED BUT NOT FOR 2004 DESPITE MANY COMPLAINTS

Suspension › Front › Control Arm › Lower Arm
Filed Mar 21, 2017120,000 milesOH

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHEN RECEIVING A ROUTINE ALINEMENT, THE CERTIFIED MECHANIC DIAGNOSED THAT THE LOWER CONTROL ARMED FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THEY WERE INFORMED THAT THE VEHICLE PREVIOUSLY RECEIVED A RECALL REPAIR REGARDING THE LOWER CONTROL ARM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

Air BagsCrash
Filed Mar 9, 2017275,000 milesGA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE CONTACT COLLIDED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOWED TO CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 275,000.

Engine
Filed Mar 8, 2017105,000 milesOH

AT INTERSTATE SPEED THE JEEP ACCELERATES UNEXPECTEDLY AS IF THE THROTTLE IS PRESSED TO THE FLOOR. THIS IS THE THIRD TIME THIS HAS HAPPENED. ACCELERATES TO 80 MILES PER HOUR ALMOST INSTANTLY.

Electrical System
Filed Mar 4, 2017101,000 milesMO

I PURCHASED MY 2004 JEEP LIBERTY IN 2009 WITH 16K MILES ON IT. IN 2010 I HAD TO HAVE THE PASSENGER'S SIDE WINDOW REGULATOR REPLACED AT $200. IN 2011 THE BACK DRIVER'S SIDE WINDOW HAD THE SAME ISSUE, BUT NOW THE REPAIR WAS QUOTED AT BEING AT LEAST $400. IN LATE 2016 THE BACK PASSENGER WINDOW DID THE SAME THING. THIS WEEK MARCH 2017 THE DRIVER'S SIDE FRONT WINDOW HAS DONE THE SAME THING AND NO LONGER STAYS UP. ALL OF THESE HAVE HAPPENED WHILE DRIVING EITHER ON A CITY STREET OR HIGHWAY WHILE MOVING.

Suspension
Filed Feb 11, 2017149,000 milesTN

WAS DRIVING AND MY LOWER STABILIZER BAR BROKE INTO FROM RUST AND MADE ME REARED SHIFT CAUSING ME TO ALMOST FLIP.

Fuel/Propulsion SystemFire
Filed Jan 17, 2017193,000 milesWA

MY CAR CAUGHT ON FIRE LAST NIGHT, FIRE DEPARTMENT WAS UNABLE TO CONFIRM SOURCE OF FIRE. I RESEARCHED JEEP LIBERTY 2004 RECALLS AND FOUND ON JUNE 12,2012 THE OFFICE OF DEFECTS INVESTIGATION (ODI) OF THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) OPENED (EA) 12-005 TO INVESTIGATE AN ALLEGED SAFETY RELATED DEFECTS CONCERNING FUEL TANK SYSTEM INTEGRITY FOR JEEP MY 1993-2007 FOR , WHICH INCLUDED NUMEROUS FIRE. ON 1/16/2017 MY JEEP LIBERTY CAUGHT ON FIRE, IN THE SNOW. CAR WAS STATIONARY, HAD ONLY DRIVEN 2 BLOCKS, GOT STUCK IN THE SNOW, REVVED UP THE ENGINE AND SMOKE BEGAN COMING OUT THE HOOD. CAR COMPLETELY COMBUSTED IN FLAMES,

Structure › Body
Filed Jan 15, 2017105,000 milesWI

TWO CONCERNS - THE FIRST BEING SAFETY RELATED. THERE IS METAL GRINDING NOISE WHEN BRAKING. ALL SPEEDS - SLOW OR FAST, AND IN ALL "DRIVES", TWO WHEEL OR FOUR WHEEL DRIVE. NO MECHANICS I HAVE VISITED HAVE BEEN ABLE TO DIAGNOSE IT. THERE ARE HUNDREDS OF OTHER JEEP LIBERTY OWNERS EXPERIENCING THE SAME PROBLEM. I HAVE SPOKEN IN PERSON WITH SEVERAL AND READ HUNDREDS OF COMPLAINTS ONLINE OF THE SAME THING. SECONDLY, THREE OF MY WINDOWS HAVE NOW FAILED TO OPERATE. ALSO A WIDESPREAD JEEP LIBERTY ISSUE WITH A PIECE IN THE LIFTING MECHANISM. THE MOTORS ARE OPERATING JUST FINE, BUT THERE IS A PIECE INSIDE THE DOOR THAT BREAKS AND THE WINDOWS FAIL TO OPEN OR CLOSE THEREAFTER. SOMETIMES, A LIFTING MECHANISM SPRING-LOOKING PIECE GRINDS UPWARDS INTO THE CABIN OF THE VEHICLE WHEN THE "BROKEN" WINDOW MECHANISMS ARE ACCIDENTALLY ACTIVATED. ALSO CONCERNED THESE SPRING MECHANISMS COULD SNAP IN THE CABIN AND CAUSE EXTREME HARM.

Structure › Body
Filed Jan 4, 2017143,000 milesNY

FUEL TANK STRAPS ROTTED & BROKE OFF

Air Bags1 injured
Filed Dec 14, 201650,000 milesLA

OWNER OF VEHICLE OPENED DOOR AND LEANED INSIDE TO START VEHICLE. HE INSERTED KEY AND TURNED THE IGNITION TO THE "START" POSITION. THE DRIVER'S SIDE AIR BAG SPONTANEOUSLY DEPLOYED. OWNER WAS INJURED. NO OTHER AIR BAGS DEPLOYED. SEAT BELT PRETENSIONERS DID NOT DEPLOY.

Electrical SystemFire
Filed Dec 7, 2016200,000 milesTN

VEHICLE FIRE IN PARKING GARAGE. ENGINE AREA OF CAR UNEXPECTEDLY CAUGHT ON FIRE DUE TO A SHORT CIRCUIT ARC AND FAILURE OF EQUIPMENT.

Seat Belts
Filed Oct 28, 2016FL

IMPORTANT THIS IS TRANSLATED FROM SPANISH TO ENGLISH IN GOOGLE TRANSLATOR. MY REASON FOR MY COMPLAINT IS, TO HELP ME WITH THE PROBLEM I HAVE, REALLY DO NOT KNOW IF THIS MERCHANT EXISTS OR IS SOMETHING GHOST. I HAVE TRIED TO COMMUNICATE WITH THE SELLER AND WITH THE LOCAL DEALER BUT IT IS IMPOSSIBLE NO ANSWER, AS THE PLACE IS FAR TO GO, I HAVE NOT YET HAD THE OPPORTUNITY TO GO TO THE LOCAL. FOR THIS REASON I THINK I AM A VICTIM OF FRAUD. I HAVE ALSO TRIED TO COMMUNICATE WITH THEM USING BARIOS PHONE NUMBER, BUT IT IS IMPOSSIBLE NOT ANSWER. SATURDAY 22 OCTOBER 2016 I WAS CLEANING THE SUV WHEN I REALIZE THAT THE PASSENGER SEAT LACKS A TURNILLO AND SAFETY BELTS OF DEFECTS ARE REMOVED. I QUICKLY CALL THE SELLER BUT NOT ANSWERED. THAT SAME DAY I INFORMED MY MECHANIC AVIA COME TO MY HOUSE, TOLD MY SUV HAS A WATER LEAK AND BURNED IN THE MUFFLER, WHEN MY CHECK MECHANIC TELLS ME IS NOT WATER IS OIL, AGAIN I CONTACT THE SELLER AND I SENT HIM A TEXT MESSAGE AND DOES NOT ANSWER ME, MY MECHANIC INFORMS ME, THE TRADER CAN NOT SELL TIRE TRUCK WITH BAD QUALITY, MY SUV THE TIRE ARE WORN, NOT REALLY SAP THAT INFORMATION. UNTIL TODAY I CALL AND LEAVE A TEXT MESSAGE TO THE SELLER BUT HE DOES NOT ANSWER WHEN I CALL THE MERCHANT I END THE CALL. FOR THIS REASON I THINK I AM A VICTIM OF FRAUD. PLEASE ASK FOR HELP BECAUSE NOW I HAVE NO CAR AND NOT THINK IT'S SURE I USE THE SUV IN THESE CONDITIONS, ANOTHER THING I WANT TO ADD ON THE WATER LEAK, THE REALITY IS THAT THE RADIATOR IS BROKEN, THE SELLER LIED

Electrical System
Filed Oct 28, 2016FL

IMPORTANT THIS IS TRANSLATED FROM SPANISH TO ENGLISH IN GOOGLE TRANSLATOR. MY REASON FOR MY COMPLAINT IS, TO HELP ME WITH THE PROBLEM I HAVE, REALLY DO NOT KNOW IF THIS MERCHANT EXISTS OR IS SOMETHING GHOST. I HAVE TRIED TO COMMUNICATE WITH THE SELLER AND WITH THE LOCAL DEALER BUT IT IS IMPOSSIBLE NO ANSWER, AS THE PLACE IS FAR TO GO, I HAVE NOT YET HAD THE OPPORTUNITY TO GO TO THE LOCAL. FOR THIS REASON I THINK I AM A VICTIM OF FRAUD. I HAVE ALSO TRIED TO COMMUNICATE WITH THEM USING BARIOS PHONE NUMBER, BUT IT IS IMPOSSIBLE NOT ANSWER. SATURDAY 22 OCTOBER 2016 I WAS CLEANING THE SUV WHEN I REALIZE THAT THE PASSENGER SEAT LACKS A TURNILLO AND SAFETY BELTS OF DEFECTS ARE REMOVED. I QUICKLY CALL THE SELLER BUT NOT ANSWERED. THAT SAME DAY I INFORMED MY MECHANIC AVIA COME TO MY HOUSE, TOLD MY SUV HAS A WATER LEAK AND BURNED IN THE MUFFLER, WHEN MY CHECK MECHANIC TELLS ME IS NOT WATER IS OIL, AGAIN I CONTACT THE SELLER AND I SENT HIM A TEXT MESSAGE AND DOES NOT ANSWER ME, MY MECHANIC INFORMS ME, THE TRADER CAN NOT SELL TIRE TRUCK WITH BAD QUALITY, MY SUV THE TIRE ARE WORN, NOT REALLY SAP THAT INFORMATION. UNTIL TODAY I CALL AND LEAVE A TEXT MESSAGE TO THE SELLER BUT HE DOES NOT ANSWER WHEN I CALL THE MERCHANT I END THE CALL. FOR THIS REASON I THINK I AM A VICTIM OF FRAUD. PLEASE ASK FOR HELP BECAUSE NOW I HAVE NO CAR AND NOT THINK IT'S SURE I USE THE SUV IN THESE CONDITIONS, ANOTHER THING I WANT TO ADD ON THE WATER LEAK, THE REALITY IS THAT THE RADIATOR IS BROKEN, THE SELLER LIED

Suspension
Filed Oct 27, 2016111,000 milesNE

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE UNDER THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE LOST CONTROL AND VEERED INTO ANOTHER LANE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE CONTROL ARM CORRODED AND FRACTURED. THE MECHANIC STATED THAT THE REAR DRIVER SIDE CONTROL ARM WOULD SOON FAIL AS WELL. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V085000 (SUSPENSION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.

Electrical System
Filed Oct 17, 2016CA

I BOUGHT THE CAR USED AFTER I'VE BEEN HIT IN THE BACK FROM SOMEBODY AND I NO LONGER HAD MY SUBARU OR THE MONEY TO BUY ANOTHER SUBARU SO I WAS STUCK BUYING THIS CAR IN THE MEANTIME AND THE WINDOWS WORK BUT ONLY FOR A LITTLE BIT 6 HOURS AFTER I BOUGHT THE CAR THE ENGINE LIGHT TURNED ON COURSE IT DIDN'T HAVE ANY TRANSMISSION FLUID SO I PUT SOME IN BUT ONE WINDOW DROPPED HAD TO PULL IT OUT AND NOW THE DRIVER DOOR DOES COMPLETELY WILL NOT ROLL UP OR ROLLED DOWN AND THEN I SEE THAT THEY HAVE DONE SOME WORK TO IT BECAUSE I DIDN'T NOTICE WHEN I BOUGHT IT THAT THE DOOR HAS POWER THEY HAVE OPENED IT ANOTHER ISSUE IS THAT I WASHED MY CAR WHEN I CALL THE PERSON THAT BOUGHT IT WAS A LITTLE SMALL DEALERSHIP I STATED THAT I WASHED THE CAR HE STATED TO ME TO ME "YOU WASHED THE CAR?" I SAID YES I DIDN'T ASK ANY QUESTIONS HOWEVER THE NEXT DAY THE FRONT LEFT HEADLIGHT WENT OUT AND IT COST ME $15 SO NOT SURE WHAT ELSE I CAN DO IT APPEARS THAT THERE WAS A RECALL THERE IS A RECALL ON THE FUEL TANKER WHAT NOT THEY CAN CATCH FIRE I WOULD LIKE THE RECALL TO BE REPAIRED ALSO I SHOULD HAVE NOTICED THAT THE CAR OCCASIONALLY RANDOMLY FEEL LIKE IT'S FISHTAILING WHILE I'M DRIVING I WAS STRUCK BY A VEHICLE ON THE FREEWAY WHILE I WAS WALKING AFTER MY JEEP GRAND CHEROKEE THAT I HAD PRIOR TO MY SUBARU COMPLETELY DIED ON THE MIDDLE OF THE FREEWAY I BEGAN TO WALK TO THE CALL BOX WHEN I WAS STRUCK BY A CAR SO I HAVE TO HAVE A SAFE CAR I AM A SINGLE MOTHER AND GRANDMOTHER THANK YOU FOR YOUR ATTENTION IN THIS MATTE

Structure › Body
Filed Oct 3, 2016131,000 milesIN

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE SWING GATE FAILED TO OPEN INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000. THE VIN WAS NOT AVAILABLE.

SeatsFire
Filed Oct 3, 2016177,000 milesVA

WHILE DRIVING TO WORK, THE PASSENGER HEATED SEAT CAUGHT FIRE. THE JEEP GRAND CHEROKEE ALREADY HAS A RECALL FOR THIS SAME PROBLEM UNDER NHTSA CAMPAIGN # 09V117000. I CONTACTED JEEP IN AN EFFORT TO GET THEM TO EXPAND THEIR RECALL AND THEY BASICALLY TOLD ME THEY COULDN'T DO ANYTHING. PLEASE, ASSIST ME IN INVESTIGATING THIS PROBLEM AND HAVING THE COMPANY FIX THIS PROBLEM. I'M GUESSING THE GRAND CHEROKEE, WHICH IS MORE LUXURIOUS, HAS MANY MORE VEHICLES WITH HEATED SEATS THAN THE LIBERTY THUS MORE COMPLAINTS. HAVING SAID THAT, JUST BECAUSE THERE ARE FEWER VEHICLES WITH THE PROBLEM DOESN'T MEAN THE VEHICLE IS ANY LESS HAZARDOUS THAN THE CHEROKEE.

Suspension
Filed Sep 16, 2016105,000 milesNE

REAR LOWER CONTROL ARM ON DRIVERS SIDE BROKE WHILE TRAVELING DOWN HIGHWAY #81 OUTSIDE OF COLUMBUS, NE. TOTAL STEERING CONTROL WAS LOST NEARLY CAUSING A PROBABLE SEVERE ACCIDENT. MY LOCAL REPAIR SHOP CHECKED AND FOUND A RECALL FOR THIS, (RECALL # L27120613-010) CALLED CHRYSLER AND WAS INFORMED THAT THE RECALL DID NOT INCLUDE NEBRASKA. DOES NOT THE LIVES AND WELLFARE OF US HERE IN NEBRASK DESERVE THE SAME PROTECTIONS AS DO OTHER STATES?

Service Brakes
Filed Sep 10, 201684,542 milesWI

GOES IN REVERSE BUT WHEN PUTTING IT INTO DRIVE GOES A FOOT AND THE BREAKS COME ON BY THEMSELVES. LOCKS UP AND CANT MOVE. DOES THIS IN MY DRIVEWAY AND ON THE ROAD, NOT DRIVABLE. I ALMOST GOT KILLED WHEN THE BREAKS LOCKED UP AND A VEHICLE BEHIND ME HAD TO AVOID HITTING ME. THIS IS A MANUFACTURE DEFECT AND SHOULD BE RECALLED BEFORE SOMEONE DOES GET KILLED. THERE ARE NO PICTURES TO UPLOAD YOU CANT SEE INSIDE THE BREAK SYSTEM OR WHAT EVER IT IS THAT IS CAUSING THIS HORRIBLE WAITING TO BE FATAL ACCIDENT.

Fuel/Propulsion System
Filed Jul 21, 201678,000 milesWV

I WAS APPROACHING THE ONRAMP,& AS I TURNED ON I HEARD A NOISE. THINKING I HAD A FLAT I IMMEDIATELY PULLED OFF TO CHECK MY TIRES UPON ROUNDING THE REAR OF MY VEHICLE I SAW LIQUID ON THE GROUND UPON BACKING UP A STEP I COULD SEE IT WAS MY GAS TANK WITH THE BROKEN BRACKETS. I THANK GOD THERE WERE NO SPARKS & THAT I WAS NOT YET @ SPEED ON THE INTERSTATE. I WAS TERRIFIED AS TO HOW CLOSE TO DEATH I POSSIBLY WAS. THEN I FIND OUT HERE THAT IT HAD HAPPENED 1 OTHER TIME (THAT'S REPORTED HERE) BUT NOT TO THE MANUFACTURER. NOW I'M OUT OF MY VEHICLE WHILE BEING REPAIRED AND OUT OF WORK TILL IT'S FIXED. THIS SHOULD NEVER HAVE TO COME OUT OF MY POCKET BUT WILL BECAUSE OF NEGLIGENCE. I ONLY WISH I HAD THOUGH TO TAKE PICTURES BEFORE IT WAS LOADED & TOWED TO THE GARAGE.

Suspension
Filed Jul 6, 2016102,000 milesVA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE BEGAN TO VIOLENTLY SHAKE AND AN ABNORMAL SOUND EMITTED FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE WHERE IT WAS DISCOVERED THAT THE REAR CONTROL ARM WAS FRACTURED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V085000 (SUSPENSION). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 102,000.

Suspension
Filed Jun 28, 2016200,000 milesKS

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING 75 MPH, THE REAR LOWER CONTROL ARM BRACKET UNDER THE VEHICLE DETACHED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CONTROL ARMS DETACHED DUE TO CORROSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. THE VIN WAS NOT AVAILABLE.

Steering
Filed Jun 5, 201611,600 milesWV

I HAVE HAD THE FRONT LOWER BALL JOINTS REPLACED TWICE ON MY 2004 JEEP LIBERTY. I WAS DRIVING BOTH TIMED IT HAS HAPPENED COSTING ME TOW AND REPAIR COSTS. I FEEL I SHOULD HAVE BEEN NOTIFIED ABOUT THE DANGEROUS SAFETY RECALL ON THIS VEHICLE. I AM NOW AFTER LEANING THAT IT ALSO HSSV12 RECALLS AND SAFETY ISSUES INCLUDING THE GAS TANK AND SUSPENSION AND STABILITY OF MY VEHICLE AM AFRAID TO EVEN DRIVE IT OUT IF CONCERN FOR MINE AND OTHERS SAFETY. I AM A 62 YEAR OLD FUDABLRD WOMAN AND NEED THIS VEHICLE FIXED AND BROUGHT UP TO SAFETY STANDARDS. PLEASE TELL ME WHAT AND WHERE TO DO TO GET ISSUES RESOLVED. THANK YOU *TR

Fuel/Propulsion SystemFire
Filed Jun 1, 2016198,000 milesNJ

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. AFTER THE VEHICLE WAS PARKED, SMOKE EMITTED INTO THE INTERIOR WITHOUT WARNING. THE CONTACT WAS ABLE TO EXIT THE VEHICLE, LIFT THE HOOD, AND DISCOVERED THAT THE FRONT OF THE VEHICLE WAS ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 198,000.

Electrical System
Filed May 20, 201687,000 milesNY

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A NOISE EMERGING FROM THE REAR DRIVER SIDE DOOR SIMILAR TO AN ENGINE RUNNING. THE CONTACT ARRIVED AT HER HOUSE AND NOTICED THAT THE REAR DRIVER SIDE WINDOW WAS DOWN. THE WINDOW MOTOR WOULD NOT BRING THE WINDOW BACK UP. THE CONTACT ALSO STATED THAT THE VEHICLE WAS REPAIRED FOR THE FRONT DRIVER SIDE WINDOW MOTOR LAST YEAR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AGAIN. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.

Suspension
Filed May 10, 2016113,000 milesMN

WE HAVE HAD THE LOWER BALL JOINTS FRONT REPLACED, THE REAR LOWER CONTROL ARMS REPLACED AND NOW THE REAR UPPER CONTROL ARMS ARE CORRODED AND SHOWING STRESS CRACKS. IN READING THE OTHER INCIDENTS IT APPEARS THAT THE VEHICLE IS NOT ABLE TO BE CONTROLLED WHEN THE CONTROL ARMS FRACTURE COMPLETELY. NO RECALL ON THIS YET BUT THERE SHOULD BE AS THE REAR LOWER AND UPPER CONTROL ARMS ARE BOTH AFFECTED BY THE SALT AND INCLEMENT WEATHER IN MINNESOTA. THIS IS A HAZARD AND SHOULD BE REPLACED BY THE MANUFACTURER TO BE A SAFE VEHICLE. THE WHOLE REAR SUSPENSION SOUNDS LIKE IT IS ABOUT TO DISENGAGE FROM THE VEHICLE. 113,000 MILEAGE. OUR MECHANIC HAS REPEATEDLY RECOMMENDED REPLACING THE UPPER CONTROL ARMS AT THE COST OF $1200.00.

Suspension
Filed May 5, 201653,580 milesNE

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE REAR SUSPENSION OF THE VEHICLE FAILED CAUSING THE VEHICLE TO BE UNCONTROLLABLE. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC THAT DIAGNOSED THAT BOTH LOWER CONTROL ARMS FRACTURED AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,580.....UPDATED 07/05/16 *BF THE CONSUMER STATED THE LOWER RIGHT CONTROL ARM, BROKE AND THE LEFT SIDE SHOWED SIGNS OF ADVANCED CORROSION. UPDATED 07/11/*JB

Suspension
Filed Apr 27, 2016125,000 milesTN

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER SUDDENLY LOST CONTROL OF THE STEERING BEFORE STOPPING THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THE REAR LOWER CONTROL ARM FRACTURED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

Unknown or Other
Filed Apr 25, 2016IL

THE BALL JOINT AND THEN IT WENT OUT OF LINE FRONT IN RADDLEING UNDER THE JEEP.

Suspension
Filed Apr 22, 2016100,000 milesKY

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 3 MPH, THE REAR DRIVER SIDE LOWER CONTROL ARM SUDDENLY FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOWER CONTROL ARM FAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 100,000.

Structure › Frame and Members › Underbody Shields
Filed Mar 30, 2016129,000 milesMI

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING 15 MPH, THE CONTACT NOTICED AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. UPON INSPECTION, THE CONTACT NOTICED THAT THE LOWER CONTROL RAIL ON THE FRONT PASSENGER SIDE FRACTURED. THE CONTACT ALSO NOTICED CORROSION UNDERNEATH THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.

Fuel System, Gasoline
Filed Mar 29, 2016WI

2004 JEEP LIBERTY. CONSUMER WRITES IN REGARDS TO VEHICLE GAS TANK REPAIR ISSUES. *SMD THE CONSUMER WAS INFORMED THE GAS TANK WAS LYING ON THE GROUND, WHEN SHE ARRIVED AT THE GAS STATION TO GET GAS. *JB

Service Brakes
Filed Mar 28, 2016125,000 milesTN

MY JEEP WAS GREAT UNTIL 125,000 MILES AND WE'LL HERE WE GO... FIRST I THOUGHT MY BRAKES WERE GOING OUT AND HAD THE PADS REPLACED, THEN THEY STARTED "STICKING" OR SO I THOUGHT, ALMOST CAUSING ME TO LOSE CONTROL GOING 65MPH. THE BRAKES STILL ARE NOT SAFE IN MY OPINION AFTER EVERY PART WAS REPLACED. I JUST HAD THE HOSES TO THE STEERING PUMP REPLACED AND THE PROBLEM STILL PERSISTS, ONLY NOW MY ENGINE IS IDLING AT 1200 RPMS IN PARK? PLEASE HELP.. $1000 LATER AND I'M NO BETTER OFF. THANKS. THE VEHICLE IS CURRENTLY SMOKING UNDER THE HOOD AND EMITS A STRONG SMELL OF BRAKE FLUID. ALSO IT STRUGGLES TO GET UP HILLS WITH RPMS AT 2500 GOING ONLY 55MPH. I MAY BE A WOMAN BUT I KNOW MY CAR AND I KNOW IT'S VERY DANGEROUS, WHATEVER IT MAY BE.

Air BagsCrash1 injured
Filed Mar 28, 2016176,000 milesCT

TL* THE CONTACT OWNED A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE CONTACT WAS FATIGUED AND POSSIBLY FELL ASLEEP. AS A RESULT, THE CONTACT CRASHED INTO A CEMENT BARRIER. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A SEVERED TONGUE THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 176,000. UPDATED 05/24/16*LJ *TR

Unknown or Other
Filed Mar 27, 201699,411 milesIN

I HAD TO REPLACE ONE OF THE MOTORS FOR THE BACK WINDOWS LAST YEAR AND NOW BOTH OF MY FRONT WINDOWS AREN'T WORKING. THIS IS COSTLY AND AN INCONVENIENCE. IS THERE ANY HELP?

Electrical SystemFire
Filed Mar 24, 2016148,000 milesGA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT VARIOUS ELECTRICAL FUNCTIONS OPERATED INDEPENDENTLY IN INCLEMENT WEATHER. IN ADDITION, THE HEADLINER CAUGHT FIRE. THERE WAS NO SMOKE VISIBLE. THE CONTACT STATED THAT THE FAILURE ONLY OCCURED WHEN THE VEHICLE WAS WET. THE CONTACT DISCONNECTED THE BATTERY AFTER SEEING THE FLAMES. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 148,000.

Suspension
Filed Mar 8, 2016134,000 milesNC

LEFT REAR LOWER CONTROL ARM COMPLETELY BROKE INTO FROM RUST CORROSION WITH DRIVING ON HIGHWAY CAUSING VEHICLE TO BECOME HIGHLY UNSTABLE AND NEARLY UNCONTROLLABLE. UPON INSPECTION OF VEHICLE IT WAS APPARENT THAT RIGHT SIDE LOWER CONTROL ARM AS WELL AS THE UPPER REAR CONTROL ARM ARE HIGHLY CORRODED. THIS IS AN EXTREMELY DANGEROUS ISSUE. UPON INVESTIGATION THERE IS A RECALL FOR THIS IN CERTAIN STATES BUT NORTH CAROLINA IS NOT INCLUDED.

Suspension
Filed Mar 7, 2016150,000 milesNC

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING 15 MPH, THE LOWER CONTROL ARM ON THE REAR DRIVER SIDE WHEEL FAILED. THE CONTACT PULLED OVER TO THE SHOULDER OF THE HIGHWAY IN AN ATTEMPT TO IDENTIFY THE FAILURE. THE CONTACT NOTICED THAT THE LOWER CONTROL ARM FAILURE CAUSED THE TIRE TO BECOME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 150,000.

Suspension › Front › Control Arm › Lower Ball Joint
Filed Mar 2, 2016200,000 milesPA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE BACKING OUT OF A PARKING SPACE AT 5 MPH, THE CONTACT HEARD A LOUD THUMPING AND GRINDING NOISE. THE STEERING WHEEL BECAME VERY DIFFICULT TO MANEUVER. UPON FURTHER INVESTIGATION, THE CONTACT NOTICED THE VEHICLE WAS RESTING LOW ON THE FRONT DRIVER SIDE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE LOWER BALL JOINT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Jeep Liberty → · Every Liberty year → · How the figures are calculated →