I WAS DRIVING 40MPH DOWN THE ROAD STRAIGHT NOT EVEN TURNING AND MY BALL JOINT BROKE OFF LANDING ON MY RIM SPLITTING IT IN TWO. THE AXLE IS NOW BEING PULLED OUT LEAKING FLUID THE TIRE IS RUINED (ONLY 6 MONTHS OLD). *TR
2004 Jeep Liberty complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →
WE WERE AT A BERRY FARM PICKING RASPBERRIES, WE LOOKED UP AND SAW OUR VEHICLE ROLLING TOWARDS US. THE TRANSMISSION MUST OF POPPED OUT GEAR(PARK) THE CAR CONTINUED GAINING SPEED DOWN THE HILL AS IT SLAMMED INTO A TREE. *TR
I HAD BEEN HAVING THIS PROBLEM AROUND THREE WEEKS AGO, AT HOT WEATHER I TURN THE A\C ON, AND AFTER 10 MINUTES THE ENGINE STARTS REHEATING, I ALREADY TAKE IT TO THE CHRYSLER JEEP DEALER, AND THEY TOLD ME THAT THEY DON'T KNOW WHAT HAPPENS THAT EVERYTHING IS OK, MY HUSBAND EVEN SCAN THE CAR AND HE GOT THE PO480, AND THEY SAID THAT NO EVERYTHING IS OK, I TOLD THEM THE SITUATION THAT IM WORRY ABOUT THE REHEATING CAUSE THREE DAYS AGO I HAS AT THE I95 AT 65 MPH, AND IT STARS REHEATING VERY FAST, I JUST PULL OVER THE CAR , BUT IT CAN START A FIRE UNDER THE HOOD OR SOMETHING I SAW A LOT OF SMOKE, I TOLD THEM, AND THEY SAID THAT THEY COULDN'T FIND ANYTHING THAT EVERYTHING IS OK. SO IF JEEP ITSELF CANT NOT FIND THE PROBLEM , WHO CAN.....? THEY SAID ....WE DON'T KNOW!!!!! THIS IS A VERY WEIRD SITUATION , THAT THE JEEP ITSELF CAN NOT FIND A PROBLEM IN A CAR THAT THEY MAKE. *TR
THREE WEEKS AFTER PURCHASING THIS VEHICLE USED, THE CAR BEGAN HICCUPPING OR LURCHING WHILE IDLING, AND HAD DIFFICULTY ACCELERATING FROM SECOND TO FIRST GEAR. MECHANIC CHECKED ERROR MESSAGE INDICATING CYLINDER MISS FIRE AND FOUND THAT ALL SPARK PLUGS AND ONE COIL NEEDED TO BE REPLACED. PROBLEM CONTINUED AND CHECK ENGINE LIGHT WENT ON. SAME MECHANIC CHECKED ERROR MESSAGE INDICATING CYLINDER MISS FIRE, AND FOUND RUBBER GASKET ON COOLANT TANK MANGLED CAUSING COOLANT TO SPLATTERED OVER ENGINE. REPLACED CAP. I TOOK A 1200 HIGHWAY TRIP WITH NO PROBLEM. AFTER I RETURNED AND RESUMED LOW SPEED STOP AND GO DRIVING, THE PROBLEM RESUMED. THIS TIME, THE CHECK ENGINE ALSO INDICATED CYLINDER MISFIRE, BUT A HOSE EXITING COOLANT TANK WAS RUPTURED LEAKING COOLANT DIRECTLY ON TO THE SAME CYLINDER THAT HAD ALREADY BEEN REPLACED. THINKING WE HAD FINALLY SOLVED THE PROBLEM, THE HOSE WAS REPLACED, THE CYLINDER REMOVED AND CLEANED, BUT LEAKAGE UNDER CAR AND SPLATTERED OVER ENGINE CONTINUED. CAR IS LURCHING ESPECIALLY WHEN ACCELERATING UPHILL, AND CHECK ENGINE LIGHT IS FLASHING ON AND OFF. THERE IS A HISSING NOISE AFTER I TURN OFF THE ENGINE. MY LICENSE PLATE HAS EXPIRED AND I CAN'T RE-NEW UNTIL MY EXHAUST IS TESTED, WHICH THEY WILL NOT DO IF THE CHECK ENGINE LIGHT IS ON. WHAT AM I SUPPOSED TO DO? *TR
ON SUNDAY 6/30 I WAS AT THE PHARMACY AROUND MY RESIDENSE IN PHILA, PA. WHEN I PULL OUT OF THE PARKING LOT TO GO INTO THE STREET WITH THE TRAFFIC TO GO BACK HOME. THE CAR STARTED MAKING THIS SCREENING NOISE AND IT FELT LIKE WHEN I WOULD GIVE IT GAS IT WOULD NOT RESPOND. I TRIED A LITTLE BIT OF GAS AND THEN IT MADE A BIG SOUN D LIKE AN EXPLOSION AND IT LOCK IN THE MIDDLE OF THE STREET . IT WOULD NOT GO FORWARD OR BACKWARDS. IT FELT LIKE IT JUST DROP TO THE FLOOR AND IT FELT AS THOU THE TIRES FELL OFF THE CAR.... I HAD TO GET A TOW TRUCK TO TOW IT AWAY , NO MATTER HOW MUCH WE WOULD WORK ON IT. IT WOULDNT RESPOND . I HAD JUST GOTTEN THE RECALL NOTICE AND HAD TAKEN THIS CAR TO A CHRYSLER DEALER TO GET THE REPLACEMENT PART THEY HAD SENT NOTICE RECALLING 2002-2007 JEEPS. THREE WEEKS BEFORE. I NEED HELP. I DONT WANT TO GET BACK BEHIND THIS CAR. IT WAS SCARY AND ONCE BEFORE IT HAD LOCKED UP ON MY IN THE MIDDLE OF THE HIGHWAY. I THOUGHT I WAS GOING TO BE IN A CRASH. *TR
2004 JEEP LIBERTY. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO REAR SUSPENSION LOWER CONTROL ARM RECALL NOTICE. *SMD THE CONSUMER WAS INJURED, WHEN THE JEEP SHE WAS DRIVING SPUN OUT OF CONTROL AND ULTIMATELY HIT A TREE. SHE SUFFERED INJURIES TO HER RIGHT HAND, LEFT LEG, RIBS AND LEFT KNEE. THE ATTORNEY STATED IT APPEARED HIS CLIENTS INJURIES WERE BASED UPON THE SAME DEFECT AS REPORTED IN RECALL # 12V085000.
WE HAVE HAD REPEATED FAILURES ON ALL OF OUR WINDOW REGULATORS SINCE WE PURCHASED OUR JEEP. THE FIRST OCCURRENCE WAS IN 2006. I WOULD HAVE TO PULL OUR REPAIR FILE TO GET THE OTHER DATES. WE CURRENTLY HAVE ANOTHER WINDOW OUT, IT IS TAPED UP TO KEEP THINGS OUT. THIS IS THE WINDOW IN THE BACK BEHIND THE FRONT PASSENGER SEAT. THIS HAS ALREADY BEEN REPLACED. THE REPLACEMENTS DON'T EVEN HOLD UP. WE ARE SENIOR CITIZENS. NO ONE "PLAYS" WITH THE WINDOWS. WE USE OUR AC SO WINDOWS ARE NOT OPENED AND CLOSED. THEY JUST FALL DOWN ON THEIR OWN. WE CAN NOT AFFORD TO KEEP REPLACING THE WINDOW REGULATORS. THE DEALER SAID HE THOUGHT THERE WAS A RECALL ON THIS BECAUSE IT IS SUCH A BIG PROBLEM ,BUT I DON'T SEE ANYTHING HERE EXCEPT WINDOW REGULATOR COMPLAINTS. WHEN ARE THEY GOING TO TAKE THIS PROBLEM SERIOUSLY? *TR
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT SHE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TR
JUNE 13, 2013, THIRD WINDOW REGULATOR TO FAIL WITHIN ONE YEAR ON MY JEEP LIBERTY. FAILED WINDOW REGULATORS ARE FRONT LEFT AND RIGHT WINDOWS, AND LEFT REAR WINDOW. VERY FRUSTRATED AND DISAPPOINTED WITH CHRYSLER AND HOW THEY ARE HANDLING A KNOWN ISSUE. AFTER SPEAKING WITH SEVERAL EMPLOYEES AND MANAGER AT THE CHRYSLER DEALERSHIP. THEY HAVE TOLD ME THAT CHRYSLER IS AWARE OF THE DEFECT BUT THEY ARE UNABLE TO REPAIR THE FAILED WINDOW REGULATORS AT NO COST TO ME. THEREFORE I CONTINUE TO DRIVE MY JEEP LIBERTY WITHOUT ANY WORKING WINDOWS WHICH PRESENTS A SAFETY ISSUE IN THE EVENT OF AN ACCIDENT. I HAVE NO WAY OF GETTING OUT OF MY VEHICLE AND IT'S AN INCONVENIENCE TO PULL UP TO DRIVE THRU WITHOUT BEING ABLE TO ROLL DOWN MY WINDOWS. CHRYSLER, I'M SURE YOU HAVE HEARD THIS COMPLAINT MANY TIMES. I WOULD GREATLY APPRECIATE IF YOU WOULD TAKE CARE OF YOUR CUSTOMER BASE AND DO A RECALL ON THESE WINDOW REGULATORS. THANK YOU. *TR
JANUARY 8, 2013 GOOD MORNING. IT WAS VERY ANNOYING WHEN MY PASSENGER'S FRONT WINDOW DROPPED INSIDE THE DOOR. IT WAS AND WASN'T OKAY WHEN THE PROBLEM FIRST AROSE. I WAS VERY CONCERNED. I IMMEDIATELY TOOK IT TO MY DAD TO SEE WHAT HE KNEW ABOUT IT OR COULD DO. HE WENT TO THE PICK AND PULL JUNKYARD AND GOT A PLASTIC REPLACEMENT WINDOW TO HOLD ME OVER UNTIL I COULD GET IF FIXED, WHICH I DID ABOUT 3 WEEKS AFTER THE PROBLEM OCCURRED. THE PROBLEM OCCURRED ON JANUARY 8, 2013 AND I GOT IT FIXED ON JANUARY 29TH, ONLY FOR THE OPPOSITE FRONT DRIVERS WINDOW TO DO THE EXACT SAME THING TWO DAYS AFTER I GOT IT OUT THE SHOP. WELL THIS TIME, MY DAD PLACED A 2 BY 4 TO HOLD IT IN PLACE. AND NOW ONLY ABOUT 2 MONTHS LATER MARCH 28, 2013 MY BACK PASSENGER WINDOW HAS SUFFERED THE SAME FAITH. BACK ON FEBRUARY 5, 2013 I TOOK MY CAR INTO THE CHRYSLER DEALER BECAUSE THEY CONTACTED ME ABOUT A RECALL, AND AT THIS TIME I EXPLAINED MY INCIDENT TO THEM; THEY STATED THEY HAD MAYBE A FEW CONCERNS ABOUT THE WINDOW REGULATOR, BUT THAT IT WASN'T ENOUGH TO RAISE AN EYEBROW ABOUT. I UNDERSTAND WHY THAT WOULD NOT BE AN EYEBROW RAISER. IN LESS THAN 3 MONTHS, I HAVE HAD 3 OF MY CAR WINDOW TO JUST DROP INSIDE THE DOOR OF MY VEHICLE AND THE DEALER DOESN'T THINK THAT THIS IS CALL FOR A RECALL, OR SEND OUT NOTICES TO JEEP DEALER AND WORK ON THE RESPONSES RECEIVED TO THEN DETERMINE IF THIS IS A MAJOR ISSUE OR NOT? VERY COSTLY, AND INCONVENIENT ESPECIALLY WHEN THE INCIDENTS OCCUR AT DIFFERENT TIMES. I WOULD LIKE TO GET SOME
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE STOPPED DUE TO A TRAFFIC BACK-UP ON THE RAMP AT THE I-271/I-480 INTERCHANGE, THE VEHICLE WAS CRASHED INTO THE REAR BY ANOTHER VEHICLE (GMC SUV) DRIVING APPROXIMATELY 48 MPH. THE AIR BAGS FAILED TO DEPLOY. THE REAR OF THE CONTACT'S VEHICLE INSTANTLY BECAME ENGULFED IN FLAMES. THE CONTACT'S MOUTH STRUCK THE STEERING WHEEL AND HIS UPPER FACE WAS THROWN INTO THE WINDSHIELD. THE CONTACT SUSTAINED INJURIES TO THE FACE, LOSS OF HIS UPPER TEETH, A FRACTURED CHEEKBONE AND NOSE. THE CONTACT ALSO SUSTAINED BURNS TO THE LEFT HAND, WRIST, UPPER FOREHEAD, LEFT EYE AND EAR, RIGHT ANKLE AND THE LEFT KNEE. THE CONTACT ALSO SUSTAINED A CONCUSSION. HE WAS TRANSPORTED TO A LOCAL HOSPITAL FOR TREATMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 152,000. LH..*TR...UPDATED 10/30/13 *BF. UPDATED 11/5/2013 *JS
IN 2012 MY JEEP STARTED BUCKING AND JERKING,IDLE SURGING, STALLING AND HAD. HESITATION WHILE TRYING TO ACCELERATE, IT ALSO HAD SUDDEN SURGES IN CAR'S SPEED WHILE DRIVING ON THE HIGHWAY, THE ENGINE LIGHT WAS ALWAYS ON AND AT TIMES IT FELT LIKE THE BACK WHEELS WOULD SPIN BEFORE THE CAR GOT TRACTION. I WAS TOLD I NEEDED A NEW ENGINE, A NEW ENGINE WAS PUT IN IN FEB 2012 AND MY CAR HAS NEVER RUN RIGHT SINCE. I AM NOW ON MY SECOND NEW MOTOR AND STILL AM HAVING SERIOUS ISSUES WITH THE CAR. EVERYTIME ONE THING IS FIXED ANOTHER THING GOES WRONG AND IT IS A NEVER ENDING CYCLE. I WOULD NEVER BUY ANOTHER JEEP PRODUCT AGAIN. THIS IS ONLY A PART OF ALL THE PROBLEMS I HAVE EXPERIENCED WITH MY 2004 JEEP LIBERTY. *TR
I WAS DRIVING ABOUT 55MPH WHEN THE VEHICLE STARTING SHAKING. I SLOWED DOWN AND EXITED THE FREEWAY. THE SHAKING GOT WORSE, AND WHEN I TURNED INTO THE GAS STATION, THE FRONT WHEEL ACTUALLY CAME OFF AND ROLLED DOWN THE STREET. VEHICLE HAD TO BE TOWED. IT LOOKS LIKE THE LUG NUTS JUST BROKE OFF. I HAD NO WORK DONE ON THE VEHICLE FOR THE PAST 2 MONTHS OR SO. *TR
HIT FROM BEHIND. THE DRIVERS SEAT HELD UP WELL, BUT THE FORCE OF THE IMPACT FORCED MY LEGS BACKWARD OFF OF THE FIREWALL CONTROLS AND MY LEGS WERE UP AGAINST THE SEAT WHEN THE VEHICLE CAME TO A STOP. MY LOWER LEGS AT THE CALVES WERE CRUSHED AND THIS LED TO SEVERE BLEEDING CONTAINED IN THE LEGS (COMPARTMENT SYNDROME). NO FRACTURES BUT EMERGENCY SURGERY WAS NEEDED. AFTER REVIEWING PHOTOS OF THE VEHICLE INTERIOR TODAY, IT IS APPARENT THAT MY CALVES HIT THE SEAT ADJUSTMENT BAR THAT STICKS OUT UNDER AND FORWARD OF THE PADDED PORTION OF THE SEAT. I FIND THIS A COMMON PLACEMENT OF THE SEAT ADJUSTMENT BAR IN MANY VEHICLES. IF NOT FOR THIS BAR I WOULD BE BACK TO WORK THIS WEEK AND NO SIGNIFICANT MEDICAL BILLS. OVERALL THE SEAT CONFORMED WELL TO ME AND DID NOT CAUSE ME TO FRACTURE MY NECK (SEVERE OSTEOPOROSIS AND PRIOR NECK FUSION). UPDATED 06/10/13 *BF UPDATED 6/13/13 *CN..*TR UPDATED 06/13/2013 *JS UPDATED 06/17/2013 *JS UPDATED 7/31/13*CN..UPDATED 10/30/13 *BF UPDATED 10/31/2013 *JS
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE HER VEHICLE WAS PARKED, IT INDEPENDENTLY ROLLED FORTY TO FIFTY FEET BEFORE STOPPING. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 55,000.
WAS DRIVING ON THE HIGHWAY IN THE FAST LANE GOING ABOUT 70 MPH AND WE LOSE ALL CONTROL OF THE VEHICLE HAD TO SWERVE ALL THE WAY ACROSS THE HIGHWAY TO GET ON THE SHOULDER! ITS A MIRACLE WE DIDN'T WRECK! VEHICLE WOULDN'T START HAD NO IDEA WHAT HAPPENED, CHECKED THE OIL AND WAS FULL JUST GOT IT CHANGED 3 WEEKS PRIOR AT THE DEALERSHIP. TOWED IT TO A SHOP AND THEY SAID THE ENGINE WAS DONE! HAD A WARRANTY FOR 6 MONTHS AND 2 WEEKS AFTER THIS EXPIRED IS WHEN THIS OCCURRED! HAVE COMPLAINED EVERYWHERE I CAN AND I GET TOLD THIS HAS NEVER BEEN HEARD OF WELL ALL YOU HAVE TO DO IS GOOGLE THIS ENGINE AND THE COMPLAINTS ARE ENDLESS! I AM SO UNBELIEVABLY DISAPPOINTED AND NO ONE IS OWNING UP TO THIS PROBLEM! I AM DONE WITH JEEP AND CHRYSLER AND I'LL MAKE SURE EVERYONE I EVER KNOW IS TOO! *TR
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT END OF THE VEHICLE BECAME DETACHED AND THE POWER STEERING ASSIST FAILED. THE CONTACT INSPECTED THE VEHICLE AND IT WAS DETERMINED THAT THE VEHICLE WAS COMPLETELY RUSTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.
WE TOOK THE CAR TO A DEALER TO HAVE THE LOWER CONTROL ARM REPLACED DUE TO A RECALL ON THE PART. WE WERE TOLD BY THE DEALER THAT THE UPPER CONTROL ARM WAS BAD AND THEY WOULD NOT DO THE RECALL REPAIR OF THE LOWER CONTROL ARM UNTIL WE PAID TO REPLACE THE UPPER CONTROL ARM. WE WERE TOLD THE PART WAS PRETTY MUCH WORN OUT AND HANGING BY A THREAD AND THE ONLY THING HOLDING THE TIRES TO THE CAR WERE THE SHOCKS. THE UPPER CONTROL ARM IS NOT PART OF THE RECALL AND DEALER CHARGE TO REPAIR IT WAS $600. THE RECALL OF THE LOWER CONTROL ARM IS BECAUSE THE PART CAN WEAR OUT DUE TO NOT BEING TREATED FOR THE SALT USED ON ROADS IN OUR STATE. THE UPPER CONTROL ARM IS ALSO FALLING APART FOR THIS SAME REASON YET IS NOT INCLUDED IN THIS RECALL. THE UPPER CONTROL ARM ALSO NEEDS TO BE RECALLED. *TR
TL THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, SHE NOTICED A GRINDING NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE RACK AND PINION WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 4,500. KMJ..*TR...UPDATED 05/29/13 *BF UPDATED 06/10/2013 *JS
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WINDOW DROPPED INTO THE PASSENGER'S SIDE DOOR PANEL. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND WAS TOLD THAT THE WINDOW REGULATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE REAR PASSENGER'S SIDE WINDOW FAILED AS WELL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 68,000. *TR
SAME AS SOME OF THE OTHER COMPLAINTS; VEHICLE REFUSED TO START. RANDOM AT FIRST, THE WOULDN'T START AT ALL. TOWED TO DEALER AND ENTIRE STEERING COLUMN HAS TO BE REPLACED TO FIX ONE SMALL PART, WHICH IS ON BACKORDER. WILL CONTACT THE MANUFACTURER TOMORROW TO COMPLAIN, DOUBT IT WILL HELP. I HAVE SEEN MULTIPLE COMPLAINTS WITH THIS ISSUE, JEEP SHOULD DO SOMETHING ABOUT IT! $800 IN REPAIRS. LAST JEEP/CHRYSLER I WILL EVER OWN. I DON'T HAVE THE VIN RIGHT NOW, AS THE VEHICLE AND REGISTRATION ARE AT THE SHOP. *TR
WHILE DRIVING AT NIGHT. HEADLIGHTS GO OFF AND ON. ALMOST EVERY NIGHT. NO ONE KNOWS WHY IT'S DOING THIS. SOMETIMES FOR 3 TO 5 SECONDS. WE NEED A RECALL ON THIS, TO FIND OUT WHY THIS IS HAPPENING. JEEP DEALERS DON'T HAVE ANSWERS FOR US, BUT THEY CAN CHARGE US $ 75 FOR NOTHING. SOME DAY SOMEONE IS GOING TO GET HURT WHEN LIGHTS DON'T COME BACK ON. DON'T SAY WE DIDN'T WARN YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
CAR JUST SHUTS OFF ON HIGHWAY... THIS HAS HAPPENED SEVERAL TIMES.... AFTER RESTARTING WORKS OKAY AS IF RE-STARTING BOOTING ELECTRICAL SYSTEM... ENGINE LIGHT ON.. REAR HATCH DOES NOT OPEN... I BELIEVE THIS VEHICLE HAS MAJOR ELECTRICAL PROBLEMS FROM WHAT I HAVE READ AND EXPERIENCED... *TR
SINCE THIS CAR WAS PURCHASED IT HAS GIVEN US PROBLEMS WITH THE POWER WINDOWS. WE REPLACED ON WHICH IN LESS THAT THREE MONTHS IT WAS BROKEN AGAIN. THIS WAS VERY EXPENSIVE AT THIS TIME ALL FOUR WINDOWS ARE BROKEN. I HAVE TO PUT WOOD IN THE DOORS TO KEEP GLASS FROM FALLING. NONE OF THE WINDOWS CAN BE OPENED AND NO SENSE IN FIXING DUE TO THE COST AND THEY BREAK DOWN AGAIN. *TR
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE CONTACT ATTEMPTED TO CLOSE THE PASSENGER WINDOW WHEN HE HEARD A SNAPPING NOISE. THE CONTACT OPENED THE DOOR PANEL AND SAW THE CABLE THAT CONNECTED TO THE WINDOW PUSH PLATE HAD DISCONNECTED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 75,000.
WHILE DRIVING, THE HEADLIGHTS CLICK OFF THEN ON, OFF THEN ON. THE ACT IS SPORADIC AND COMES ON WITH NO WARNING. THIS IS DANGEROUS BECAUSE THE DRIVER AHEAD OF YOU THINKS YOU ARE ANGRY AT THEM. I HAVE TAKEN MY VEHICLE TO MY MECHANIC. HE CAN NOT REPLICATE THE PROBLEM. NOR DOES HIS COMPUTER EQUIPMENT INDICATE ANY MALFUNCTION. I KNOW I AM NOT ALONE WITH THIS PROBLEM. NO ONE HAS THE SOLUTION. *TR
PARKED VEHICLE AT GAS PUMP. SET PARKING BRAKE, LEFT TRANSMISSION IN NEUTRAL (ENGINE IDLING). GOT OUT OF VEHICLE AND IT THEN STARTED ROLLING FORWARD. THE PARKING BRAKE HAS NEVER WORKED CORRECTLY SINCE I BOUGHT THIS VEHICLE AT ABOUT 14,000 MILES AND STILL DOESN'T EVEN AFTER HAVING THE PARKING BRAKE SHOES AND SPRINGS REPLACED. I REPLACED THEM BECAUSE THE RIGHT-REAR PARKING BRAKE HAS TAKEN TO STICKING WHILE DRIVING. A COUPLE OF TIMES I'VE COME HOME AND GOTTEN OUT OF MY VEHICLE TO AN ACRID SMELL OF BURNING AND THE EXCESSIVELY HIGH TEMPERATURES COMING FROM THE RIGHT REAR BRAKES. IT'S BEEN A WHILE SINCE THE GAS-STATION INCIDENT HAPPENED, AND THE ONLY REASON IT STILL DOESN'T HAPPEN IS I NEVER LEAVE IT PARKED OUT OF GEAR ANYMORE. THE PARKING BRAKE IS WORTHLESS AND WOULD NEVER BE OF USE TO STOP THE VEHICLE IN AN EMERGENCY WHERE THE PRIMARY BRAKING SYSTEM HAS FAILED. SOMEONE COULD HAVE BEEN HURT OR KILLED IF I HADN'T BEEN RIGHT THERE TO JUMP IN MY VEHICLE TO STOP IT FROM ROLLING. *TR
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE WINDOW OPENED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER. AFTER DIAGNOSIS, THE CONTACT WAS ADVISED THAT THE WINDOW REGULATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 112,000. UPDATED 3/14/13 *CN UPDATED 04/22/2013 *JS
DRIVER'S SEAT HEATER FELT EXTREMELY HOT AGAINST MY BACK WHILE DRIVING. LEANED FORWARD AND SMELLED A BURNING ODOR, ALSO FELT JACKET AND BACK OF SEAT WHICH WERE BOTH EXTREMELY HOT AND IMMEDIATELY TURNED OFF THE HEATED SEATS. UPON ARRIVING AT WORK,GOT OUT OF THE VEHICLE AND SAW THE FRONT SEAT LEATHER AGAINST WHERE MY BACK WAS HAD BEEN BURNED, AS WELL AS THE BACK OF MY JACKET. CALLED THE CHRYSLER RECALL PHONE NUMBER AND WAS TOLD THAT ALTHOUGH THERE WAS A RECALL FOR THE JEEP GRAND CHEROKEE FOR THE HEATED SEATS MALFUNCTIONING AND OVERHEATING, THAT THERE WAS NOT A RECALL AVAILABLE FOR THE SAME PROBLEM WITH THE JEEP LIBERTY. BECAUSE THE VEHICLE'S WARRANTY IS EXPIRED, THEY SAID THEY WILL NOT COVER EXPENSES DUE TO REPAIRS. I THEN CALLED MY LOCAL DEALER, WHO ALSO SAID I WOULD BE RESPONSIBLE FOR REPAIRS SINCE THERE IS NOT A RECALL FOR THIS MODEL OF JEEP. UPON SEARCHING THE WEB, THERE ARE NUMEROUS ACCOUNTS OF OTHER JEEP LIBERTIES WITH THIS ISSUE, INCLUDING A COURT CASE THAT WAS FILED 10/29/12 FOR A 2004 JEEP LIBERTY WHICH THE HEATED SEATS GENERATED DANGEROUSLY HIGH TEMPERATURES IN WHICH A CONSUMER ENDURED THIRD DEGREE BURNS. THIS IS A SERIOUS SAFETY ISSUE, WHICH COULD POTENTIALLY CAUSE A FIRE OR INJURY TO CONSUMERS. *TR
REAR CONTROL ARM FAILED. CHRYSLER WILL NOT FIX REAR CONTROL ARM BECAUSE THE VEHICLE IS REGISTERED IN SOUTH DAKOTA. THE REAR CONTROL ARM ON THIS VEHICLE WAS RECALLED FOR VEHICLES IN OTHER STATE BECAUSE OF THE SALT ON THE ROADS DURING WINTER DRIVING. SOUTH DAKOTA HAS THE SAME SALT ON ROADS AS MINNESOTA AND IOWA (STATES LISTED ON THE RECALL) AND SHOULD BE INCLUDED IN THIS RECALL. *TR
2004 JEEP LIBERTY. CONSUMER REQUESTS REIMBURSEMENT FOR TOWING AND PARTS. *SMD THE CONSUMER STATED THE UPPER AND LOWER BALL JOINTS WERE REPLACED. *JB
THE AIRBAGS DID NOT DEPLOY DURING A CAR CRASH. I WAS INVOLVED IN A ACCIDENT 5 DEC 2012. I MANAGED TO AVOID A BIGGER CRASH BY SWERVING BUT MY JEEP LOST CONTROL WHEN THE TIRES ON THE PASSENGER SIDE BLEW OUT DUE TO THE IMPACT OF THE CRASH AND ROLLED INTO A FENCE. MY FRONT AIR BAGS NEVER WENT OFF. SHOULDN'T THEY HAVE? I'VE SINCE FOUND OUT THERE WAS A RECALL, BUT I DID NOT OWN THE CAR AT THE TIME. DO I HAVE A CLAIM? *TR
THIS IS DANGEROUS... YOU HEAR A CLICKING SOUND, THEN YOUR HEADLIGHTS START FLASHING RANDOMLY HIGH TO LOW< LOW TO HIGH. THIS GOES ON FOR ABOUT 30 SECONDS. IT IS DANGEROUS....I HAVE TAKEN THIS JEEP TO SEVERAL PLACES AND NO ONE CAN FIND THE PROBLEM> JEEP HOWEVER WANTS TO CHARGE ME 90 TO TELL ME THEY CANT FIND THE PROBLEM. I SEE ON THE INTERNET WHERE THIS HAS BEEN GOING ON FOR A WHILE> YOU GUYS NEED TO RECALL THESE JEEPS BEFORE SOMEONE GETS KILLED> *TR
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, SHE HEARD A LOUD THUMPING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE CONTACT STOPPED THE VEHICLE ON THE SHOULDER OF THE ROAD AND NOTICED THE FRONT DRIVER SIDE HUB HAD DETACHED FROM THE VEHICLE. THE CONTACT PLACED THE HUB BACK ON THE WHEEL. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 12E047000 (SUSPENSION: FRONT: HUB) THAT MAY BE RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 159,000....UPDATED 04/25/13 *BF
HEADLIGHTS WILL TURN OFF WITHOUT WARNING AT VARIOUS TIMES WHILE DRIVING. INTERIOR LIGHTS REMAIN ON. LIGHTS MAY FLASH ON AND OFF UP TO 4 TIMES WITHIN A FEW SECONDS. OCCURS IN HOT AND COLD WEATHER, REGARDLESS OF BUMPS IN ROAD, MAY HAPPEN JUST AFTER STARTING TO DRIVE OR AFTER MANY MILES. CLICK SOUND WILL BE HEARD INSIDE CAR WHEN LIGHTS GO OUT. LIGHTS MAY REMAIN OFF FOR NEARLY A SECOND BEFORE COMING BACK ON. JEEP DEALERSHIP UNABLE TO LOCATE ISSUE, TOLD ME TO RETURN WHEN LIGHTS GO OUT AND STAY OUT. *TR
2004 JEEP LIBERTY. CONSUMER REQUEST REFUND FOR DEFECTIVE TIRE. *TGW THE CONSUMER STATED HE PURCHASED A SET OF FOUR TIRES FOR HIS DAUGHTER'S VEHICLE. APPROXIMATELY TWO MONTHS AFTER THE TIRES WERE INSTALLED, THE RIGHT REAR TIRE BLEW OUT WHILE HIS DAUGHTER WAS DRIVING. A VISUAL INSPECTION OF THE TIRE WAS PERFORMED AND IT DID NOT APPEAR THAT HIS DAUGHTER RAN OVER ANY TYPE OF HAZARD. IT SEEMED THAT THE TIRE HAD JUST EXPLODED. NEXEN ROADIAN HT SUV 235/70R16. *JB
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE DASHBOARD STARTED MAKING A LOUD, CLICKING NOISE. SEVERAL MINUTES LATER THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD JUST BEFORE THE CAR BECAME FILLED WITH SMOKE AND CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. THE CONTACT SUSTAINED SMOKE INHALATION HOWEVER, THERE WERE NO ADDITIONAL INJURIES. THE VEHICLE WAS DEEMED AS DESTROYED. THE FIRE ORIGINATED FROM UNDER THE HOOD. THE FAILURE MILEAGE WAS 76,000.
JOINING IN THE LARGE NUMBERS OF JEEP LIBERTY OWNERS, I PURCHASED THIS VEHICLE JANUARY 2012 WITH APPROX. 86000 MILES. THE DRIVER'S SIDE PASSENGER WINDOW WAS ALREADY INOPERABLE DURING NEGOTIATIONS AND DEALER REPAIRED. WITHIN MONTHS, THE DRIVER'S WINDOW FAILED WITH THE SAME PROBLEM, WHICH HAS BEEN A THORN IN THE SIDE OF MANY WHO OWN(ED) THIS MODEL - WEAK PLASTIC PART INVOLVED IN THE WINDOW MOTOR, CAUSING THE GLASS TO FALL INTO THE DOOR AND DIFFICULT, COSTLY REPAIRS. CHRYSLER HAS NOT BEEN MADE TO HELP THE CONSUMER IN THE HISTORY OF THIS WIDE-SPREAD ISSUE. PLEASE CONSIDER ACTION? THE COST TO REPAIR EACH WINDOW IS NOT INEXPENSIVE. *TR
CAR SUDDENLY TURNED LEFT ON 6-LANE BUSY STREET, ACCELERATED, CROSSED 2 LANES ON LEFT, IMMEDIATELY ACCELERATED & HIT 6-LANE HIGHWAY DIVIDER AT 45 DEGREE ANGLE.. BOUNCED UP. PERCHED THERE FOR A AWFUL SECOND THEN TIPPED DOWN ON OPPOSITE ROAD. ENGINE STILL MAXED & UNCONTROLLABLE.. CAR TURNED GENTLY OVER ON ROOF BECAUSE ENGINE STILL AT MAX. TURNED IT OFF FEARING FIRE. WIFE AND I SAT THERE UPSIDE DOWN IN OUR BELTS TILL THE EMTS CAME. RESEARCHED ON INTERNET & FOUND ARTICLES BY AT LEAST 3 JEEP DEALERS STERNLY TELLING DRIVERS TO GET THEIR REAR DIFFERENTIAL PINION GEARS ADJUSTED IF THEY MOUNTED OVERSIZE TIRES. OUR CAR HAD OVERSIZED TIRES WHEN WE BOUGHT IT USED. NO JEEP COMPANY WARNINGS. WERE ISSUED JEEP OR BY DEALER. FOUND 1 TERRIFYING ARTICLE OF A DRIVER WHO SLID TO THE LEFT WITHOUT STEERING CONTROL AND WAS STRUCK BY AN ONCOMING TRUCK. I'VE DRIVEN ABOUT 2 MILLION MILES WITHOUT EVER BEING CHG'D W/CONTRIBUTING TO AN ACCIDENT.. *TR
REAR PASSENGER WINDOW FELL PARTIALLY DOWN & WON'T GO BACK UP. MOTOR MAKES NOISE BUT WINDOW DOESN'T GO UP. RESEARCH ON INTERNET INDICATES WINDOW REGULATOR/MOTOR SMALL PLASTIC PIECE PROBLEM WELL DOCUMENTED. JEEP NEEDS TO RECALL & FIX ALL WINDOWS. *TR
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE REAR WINDOW MALFUNCTIONED AND COULD NOT BE OPENED OR CLOSED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY ADVISED THAT THE REGULATOR TUBE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT THAT HER MODEL YEAR VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 08V455000 (VISIBILITY:WINDSHIELD). THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. THE CURRENT MILEAGE WAS APPROXIMATELY 91,424.
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V085000 (SUSPENSION:REAR) IN APRIL 2012. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON NUMEROUS OCCASIONS HOWEVER, THE DEALER CONSTANTLY STATED THAT THEY DID NOT HAVE THE NECESSARY PARTS TO COMPLETE THE RECALL REPAIRS. AFTER SIX MONTHS, THE CONTACT STILL HAD NOT BEEN ABLE TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT NO DEALER IN THE AREA HAD THE PARTS AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE COMING TO A STOP THE DRIVER SIDE WINDOW FELL INTO THE DOOR. THE FAILURE HAD RECURRED PREVIOUSLY AND THE LIFT PLATE HAD BEEN REPLACED. THE VEHICLE HAD NOT BEEN DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 69,000.
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY RENEGADE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH THE SPEEDOMETER AND ODOMETERS FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT DUE TO THE BCM MODULAR BURNING OUT THE SPEED SENSOR, THE SPEED SENSOR NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THIS WAS THE FIFTH TIME THE SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 90,000. UPDATED 12/28/12 *CN UPDATED 1/15/2013 *JS
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY SPORT. THE CONTACT STATED WHILE TRAVELING 3 TO 4 MPH THE DRIVERS SIDE FRONT CONTROL ARM DETACHED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 55 MPH THE VEHICLE WOULD VEER TO THE LEFT OR RIGHT INDEPENDENTLY WITHOUT ANY NOTICE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSE THAT THE FRONT BALL JOINTS AND CONTROL ARMS BROKE. AS A RESULT, BOTH NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE HAD BEEN REPAIRED UNDER RECALL NHTSA CAMPAIGN ID NUMBER: 06V288000 (SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 111,000 AND THE CURRENT MILEAGE WAS 111,200.
I GOT INTO THE CAR, STARTED IT, AND THE BACK LEFT PASSENGER WINDOW DROPPED. I BOUGHT PART NUMBER 68059647-AA REGULATOR 2303900 FOR $167.00 ON 7/2/2010.TO REPAIR THE WINDOW. 2/20/2012 I HAD TO REPLACE THE DRIVER'S SIDE WINDOW REGULATOR AS IT DROPPED THE WINDOW AND WOULD NOT FUNCTION. I BOUGHT PART NUMBER 68059645-AB REGULATOR 23039005 FOR $182.00. SINCE THEN THE PASSENGERS' SIDE WINDOWS HAVE ALSO FAILED. ON 9/28/2012, THE BACK LEFT WINDOW REGULATOR FAILED AGAIN. I MIGHT ACCEPT 1 WINDOW REGULATOR FAILING BUT NOT 4 OR 5, IF YOU COUNT A SECOND FAILURE. WHAT GETS ME IS THE FACT THAT THE BACK WINDOWS DO NOT GET A GREAT DEAL OF USE. I BELIEVE THEY'VE BEEN USED MAYBE 10 TIMES SINCE I BOUGHT THE CAR IN 2004. FOR A SECOND FAILURE, WHEN THE PART HAS NOT HAD BUT 2 USES (TO CHECK THAT THE WINDOW WAS OPERATIONAL), IS RIDICULOUS. *TR
TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE TURNING RIGHT, THE FRONT END OF THE VEHICLE ABRUPTLY PULLED TO THE RIGHT AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE CONTACT CRASHED INTO A PARKED VEHICLE AS A RESULT. THERE WERE NO INJURIES. THE CONTACT BELIEVED THAT THE FRONT AXLE FAILED AND CAUSED THE CRASH. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 70,000.
TL* THE CONTACT OWNS 2004 JEEP LIBERTY. THE CONTACT STATED THAT HE WENT TO LIFT THE HOOD OF THE VEHICLE BUT THE HYDRAULIC RODS FAILED AND THE HOOD WOULD NOT REMAIN UPRIGHT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 204,000. THE VIN WAS UNAVAILABLE.
THE WINDOW REGULATOR HAS FAILED IN THE WINDOW. THIS IS A WELL KNOWN PROBLEM. JUST SITTING AT A LIGHT AND THE WINDOW FALLS DOWN BECAUSE OF A SMALL PLASTIC PIECE THAT HOLDS THE WINDOW UP BREAKS. *TR
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2004 Jeep Liberty → · Every Liberty year → · How the figures are calculated →