Page 11 of 23 · complaints 501–550 of 1,101

2004 Jeep Liberty complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Electrical SystemFire
Filed Aug 30, 2012100,175 milesSC

VEHICLE INDICATED THAT PASSENGER FRONT DOOR WAS AJAR, THIS AFTER TEN MINUTES OF DRIVING. DOOR WAS IN FACT NOT AJAR. PASSENGER OPENED AND CLOSED DOOR JUST TO CHECK, DOOR THEN WOULD NO LONGER FULLY CLOSE. PULLED MANUAL LOCK TO SEE IF IT WAS STUCK, WHOLE PIECE CAME OUT. SMOKE STARTED POURING OUT OF HOLE AND DOOR METAL WAS VERY HOT TO THE TOUCH. REMOVED DOOR PANEL TO PUT OUT FIRE INSIDE. LOCK ACTUATOR MOTOR MELTED DOWN AND PARTS WERE SMOLDERING. DURING THIS PROCESS THE ELECTRONIC BACK GLASS POPPED OPEN AS WELL AND WILL NO LONGER LATCH EITHER. CHRYSLER RECALLED SOME 2004 LIBERTY'S FOR THESE MOTORS OVERHEATING AND SEIZING, WAS INFORMED THAT THIS VEHICLE WAS NOT INCLUDED AND THAT WE SHOULD HAVE 'MAINTAINED THE WIRING IN THE DOOR'. THIS VEHICLE IS METICULOUSLY MAINTAINED! *TR

Electrical System
Filed Aug 19, 201286,000 milesPA

FOR APPROXIMATELY 1YR, THE HEADLIGHTS ON MY JEEP LIBERTY SPORT 2004 HAVE BEEN FLICKERING ON AND OFF. IT USE TO HAPPEN ONLY ONCE AND AWHILE AND THEY WOULD GO RIGHT BACK ON AND THEN STAY ON. HOWEVER RECENTLY I HAVE BEEN UNABLE TO DRIVE MY JEEP AT NIGHT BECAUSE THE HEADLIGHTS CONSTANTLY GO ON AND OFF ON ME AND SOMETIMES STAY OFF. *TR

Exterior Lighting
Filed Aug 17, 201280,450 milesFL

WHILE DRIVING MY HEADLIGHTS BEGAN TO TURN ON AND OFF BY THEMSELVES. I HEAR THE CLICK CLICK LIKE THEY ARE BEING TURNED ON OR OFF BUT IT IS HAPPENING ON IT'S OWN. THIS HAS NO HAPPENED MULTIPLE TIMES AND CURRENTLY I CAN NOT DRIVE IT AT NIGHT OR DURING BAD WEATHER. IT HAPPENS IN RAPIDLY THE CARS AROUND THINK I AM FLASHING LIGHTS AT THEM. VERY DANGEROUS! *TR

Electrical System
Filed Aug 17, 201250,000 milesFL

HEADLIGHTS GO OFF THEN BACK ON WITH A CLICKING SOUND UNDER DASH. PROBLEM IS INTERMITTENT. CHRYSLER CASE # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Visibility › Power Window Devices and Controls
Filed Aug 16, 201260,000 milesAZ

WINDOW FALLS INTO DOOR & CANNOT BE CLOSED. THIS HAS HAPPENED MULTIPLE TIMES ON DIFFERENT WINDOWS. *TR

Suspension
Filed Aug 13, 201285,000 milesTX

FOR THE LAST YEAR OR SO WE HAVE HAD PROBLEMS WITH THE JEEP SWAYING EVERYTIME WE ACCELERATE AND DECELERATE. THIS WAS BECOMING A SERIOUS SAFETY CONCERN AND TOOK THE JEEP TO MY MECHANIC AFTER RESEARCHING ON GOOGLE AND FINDING OTHER JEEP OWNERS REPORTING THE SAME ISSUE. MY MECHANIC REPORTED THAT HE HAD TO REPLACE THE REAR SUSPENSION LOWER CONTROL ARM WHICH FIXED THE PROBLEM. I HAD THIS WORK DONE IN APRIL 2012 AND HAVE SINCE SEEN THAT A RECALL HAS BEEN ISSUED FOR THIS SAME PROBLEM (NHTSA ACTION NUMBER EA11013) BUT THE RECALL DOES NOT INCLUDE JEEPS MANUFACTURED IN TEXAS SINCE IT IS EXPLAINED THAT THE CAUSE IS CORROSION DUE TO APPLICATION OF ROAD SALTS DURING WINTER WEATHER CONDITIONS. I BELIEVE THIS NEEDS FURTHER INVESTIGATION OF THE POTENTIAL CAUSES AND NEEDS TO BE EXPANDED TO TEXAS AND POSSIBLY OTHER STATES AS WELL. I PERSONALLY WOULD LIKE CHRYSLER TO BE HELD ACCOUNTABLE AND BELIEVE THAT I SHOULD BE REIMBURSED FOR MY EXPENSES WHICH WERE QUITE SUBSTANTIAL. *TR

Power Train
Filed Aug 8, 2012140,000 milesWI

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED HAT THE PROTECTIVE BOOTH COVER FOR THE DRIVE SHAFT WAS MISSING AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND A CLAIM WAS FILED. THE MANUFACTURER OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 140,000.

Suspension
Filed Aug 3, 2012105,000 milesMI

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V085000 (SUSPENSION:REAR). THE CONTACT NOTIFIED AN AUTHORIZED DEALER AND SCHEDULED AND APPOINTMENT TO BRING THE VEHICLE IN FOR REPAIR. ON THE DAY THAT THE REPAIRS WERE TO BE PERFORMED, THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AND THEY WERE UNAWARE AS TO WHEN THEY WOULD BECOME AVAILABLE THE CONTACT WAS INFORMED THAT THE PARTS WERE ON A BACK ORDER. THE MANUFACTURER WAS NOT YET NOTIFIED. THE FAILURE MILEAGE WAS 105,000.

Exterior Lighting
Filed Jul 25, 201260,000 milesNC

THE HEADLIGHTS WILL CUT OFF RANDOMLY WHEN DRIVING AT NIGHT. IT HAPPENS AT ALL SPEEDS. THERE IS A "CLICKING" SOUND WHEN THEY CUT OFF AND THEN BACK ON. IT SEEMS TO STOP IT WHEN I MANUALLY CUT THE HEADLIGHTS OFF AND BACK ON. THIS IS VERY DANGEROUS AND HAS HAPPENED MANY TIMES WHEN I DRIVING ON A FREEWAY AND ALSO ON LOCAL STREETS. *TR

Steering › Rack and Pinion
Filed Jul 20, 201240,000 milesMN

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE HER VEHICLE WAS PARKED IN A RESIDENTIAL DRIVEWAY, SHE NOTICED SOMETHING LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE DEALER STATED THAT THEY HAD TO REPLACE THE RACK AND PINION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT 52,000. UPDATED 8/23/12 *CN UPDATED 09/06/2012 *JS

Suspension
Filed Jul 19, 2012145,000 milesOH

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHSTA CAMPAIGN ID NUMBER: 12V085000 (SUSPENSION:REAR). THE CONTACT STATED THAT THE REPAIRS WERE NOT MADE BECAUSE THE PARTS WERE NOT AVAILABLE. THE CONTACT NOTIFIED THE DEALER, HOWEVER THEY DID NOT PROVIDE FURTHER INFORMATION. THE MANUFACTURER WAS NOT MADE AWARE OF THE SITUATION. THE FAILURE AND CURRENT MILEAGES WERE 145,000.

SuspensionFire
Filed Jul 13, 2012124,000 milesKY

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN A SUDDEN LOSS IN STEERING CONTROL OCCURRED AND THE VEHICLE SWAYED OFF THE ROAD, CRASHING INTO THE MEDIAN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE DRIVER'S SIDE LOWER CONTROL ARM WAS FRACTURED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V085000 (SUSPENSION:REAR) HOWEVER THE VIN AND VEHICLE'S REGISTERED STATE WERE INELIGIBLE UNDER THE RECALL. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.

Suspension
Filed Jul 11, 2012120,000 milesKY

WHILE DRIVING ON THE INTERSTATE, THE DRIVER SIDE REAR LOWER CONTROL ARM BROKE CAUSING LOSS OF CONTROL AND VEERING TO THE RIGHT. AFTER RESEARCH I DISCOVERED THAT THERE IS A RECALL FOR JUST SUCH A PROBLEM BUT DOESN'T INCLUDE THE STATE IN WHICH I RESIDE. EVEN THOUGH I LIVE JUST 10 MILES FROM TWO STATES WHERE THE RECALL IS IN EFFECT. *TR

Visibility › Power Window Devices and Controls
Filed Jul 2, 201270,000 milesCA

REAR DRIVER SIDE WINDOW SLIPPED DOWN INSIDE THE DOOR. UNABLE TO SECURE THE VEHICLE. ON 07/01/2012 FRONT DRIVER SIDE WINDOW SLIPPED DOWN INSIDE THE DOOR. AGAIN, VEHICLE WAS PARKED AND UNSECURED. THESE PARTS ARE EXPENSIVE IN ADDITION TO THE LABOR COST TO HAVE THE REPAIRS MADE. INABILITY TO SECURE THE VEHICLE IS A SAFETY ISSUE AND WEATHER CONDITIONS COULD CAUSE ADDITIONAL DAMAGE TO THE VEHICLE. NOTE - DURING THE FIRST FEW MONTHS I OWNED THE VEHICLE IN 2004, THE DRIVER SIDE WINDOW REGULATOR MOTOR FAILED AND WAS REPLACED BY THE DEALERSHIP. *JS

EngineFire
Filed Jun 28, 201277,000 milesNJ

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT NOTICED SMOKE COMING FROM UNDER THE HOOD. THE CONTACT STOPPED THE VEHICLE AND UPON OPENING THE HOOD NOTICED FLAMES. THE FIRE DEPARTMENT REPORTED TO THE SCENE. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME AND WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN INVESTIGATOR TO INSPECT THE VEHICLE. THE INSPECTOR DETERMINED THERE WAS NOT A MANUFACTURING DEFECT. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 04V337000 (ENGINE AND ENGINE COOLING) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT OF THE OUTSTANDING RECALLS WHICH DID NOT INCLUDE THE ENGINE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

Fuel/Propulsion System
Filed Jun 26, 2012NY

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE FUEL TANK DETACHED FROM THE VEHICLE AND SPILLED FUEL ONTO THE HIGHWAY. THE VEHICLE WAS TOWED TO A USED CAR LOT. THE MANUFACTURER WAS NOTIFIED AND INSTRUCTED THE DRIVER TO LEAVE THE VEHICLE WHERE IT WAS UNTIL THEY COULD SEND SOMEONE TO INSPECT THE VEHICLE. SEVERAL DAYS LATER, THE MANUFACTURER NOTIFIED THE CONTACT THAT THEY WOULD NOT SEND ANYONE TO INSPECT THE VEHICLE AND IF SHE WANTED TO HAVE THE VEHICLE TOWED TO A DEALER SHE COULD DO SO AT HER OWN COST. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.

Vehicle Speed Control
Filed Jun 26, 201272,000 milesCA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE ACCELERATED UP TO 75 MPH ON ITS OWN. THE CONTACT WAS ABLE TO DECELERATE. THE FAILURE RECURRED, AND WHILE DEPRESSING THE BRAKE, THE VEHICLE ACCELERATED INSTEAD OF BRAKING. THERE WAS A WARNING LIGHT ILLUMINATED WITH A SYMBOL OF A CAR AND THE CONTACT WAS UNSURE OF WHAT THAT MEANT. THE VEHICLE WAS TAKEN TO DEALER; HOWEVER AN INSPECTION OR REPAIR DID NOT TAKE PLACE. THE MANUFACTURER WAS NOTIFIED AND NO ASSISTANCE WAS PROVIDED. THE FAILURE AND CURRENT MILEAGES WERE 72,000. UPDATED 08-07-12 *BF UPDATED 08/08/2012 *JS

Visibility › Power Window Devices and Controls
Filed Jun 25, 2012AZ

2004 JEEP LIBERTY, WINDOWS REPEATATLY FALL OFF TRACK WHEN DRIVING, DOOR AND REAR LATCH DO NOT LOCK. THE WINDOWS HAVE BROKEN 6 TIMES. THE CAR WILL NOT LOCK. *TR

Visibility › Glass, Side/Rear
Filed Jun 23, 201242,000 milesNJ

REAR DRIVER'S SIDE WINDOW FELL INTO DOOR. COULD NOT GET IT BACK UP. WINDOW IS NOW HELD IN BY ZIP TIES. 6/23/2012 FRONT PASSENGER POWER DOOR LOCK STOPPED WORKING. PURCHASED VEHICLE USED IN JUNE 2007, REAR PASSENGER POWER DOOR LOCK NOT WORKING AT THAT TIME. OCCAISIONALLY VEHICLE WILL STALL AND RESTART WHILE DRIVING. *TT

Suspension
Filed Jun 21, 201218,400 milesAZ

IN 2006 THE DEALER CLAIMED TO REPLACE THE LOWER BALL JOINTS PER THE SAFTY RECALL. WE HAD BEEN EXPERIENCING A LOOSNESS AND RATTLE IN THE SUSPENSION LATELY. UPON INSPECTION IT WAS NOTED THAT THE LOWER BALL JOINTS WERE VERY LOOSE AND THIS JEEP HAS ONLY 18400 MILES ON IT. I SUSPECT THAT THE DEALER JUST SIGNED OFF ON THIS SAFTY RECALL INSTEAD OF DOING THE REQUIRED WORK. WE HAVE KEPT THE SUSPECTED BALL JOINTS FOR INSPECTION AND FURTHER INVESTIGATION IN THIS SAFETY RELATED MATER. *TT

Suspension
Filed Jun 15, 2012116,000 milesOH

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE BEGAN TO WOBBLE ABNORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS. THE MECHANIC ADVISED THAT THE FRONT CONTROL ARM WAS FRACTURED DUE TO CORROSION. THE MECHANIC STATED THAT THE FRONT CONTROL ARM, TIE ROD, WHEEL AND SPINDLE WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 06V288000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.

Steering
Filed May 30, 201282,000 milesNJ

I ATTEMPTED TO START THE CAR BUT THE STARTER WOULDN'T TURN OVER. I CHECKED THE FUSES AND RELAYS FOR THE IGNITION SYSTEM, AND EVERYTHING WAS OK. I HAD TO HAVE THE CAR TOWED TO THE DEALER. THE DEALER TOLD ME THAT THE ENTIRE STEERING COLUMN HAD TO BE REPLACED, BECAUSE 2 TABS WHICH HELD THE IGNITION SWITCH WERE BROKEN. I'VE SEARCHED ONLINE SITES AND FIND THAT THERE SEEMS TO BE ALL KINDS OF PROBLEMS WITH THE STEERING COLUMN AND IGNITIONS SWITCHES ON THE JEEP LIBERTY. COST OF THIS "MINOR" REPAIR $600 PLUS TOWING. MILEAGE 82K. *TR

Service Brakes
Filed May 25, 201278,000 milesMA

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE BRAKE WAS DEPRESSED AND ABNORMALLY TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND THE FAILURE WAS LOCATED AS THE ROTORS AND THE BRAKE PADS WEARING PREMATURELY. THE BRAKE PADS AND ROTORS WERE REPLACED. THE FAILURE MILEAGE WAS 78,000 AND THE CURRENT MILEAGE WAS 80,000. UPDATED 06/29/12 *BF UPDATED 07/09/12

Electrical System
Filed May 24, 201291,100 milesGA

THE HEADLIGHTS FLICK ON AND OFF WHILE DRIVING. I CAN HEAR THE HEADLIGHT RELAY CLICKING WHEN THE LIGHTS CYCLE ON AND OFF. THIS IS A SIGNIFICANT SAFETY ISSUE AND BASED UPON THE NUMBER OF COMPLAINTS SHOULD BE ADDRESSED BY JEEP. *TR

Suspension › Rear
Filed May 24, 2012PA

2004 JEEP LIBERY. CONSUMER WRITES IN REGARDS TO RECALL L27/NHTSA 12V-085 *TGW ON TWO OCCASIONS, THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE. FINALLY, WHEN THE PARTS ARRIVED, THE DEALER STATED HE WOULD HAVE TO LEAVE THEY VEHICLE, BECAUSE THEY COULDN'T COMMIT TO HOW LONG IT WOULD TAKE, BECAUSE THEY WERE BUSY. *JB

Air BagsCrash
Filed May 20, 2012AL

I WAS STOPPED IN LINE WITH THREE CARS IN FRONT OF ME WAITING TO TURN IN TO TAKE MY GRANDDAUGHTER TO SCHOOL. ALL OF A SUDDEN, I WAS HIT FROM BEHIND. MY JEEP LIBERTY 2004 WAS FORCEFULLY PUSHED INTO A CAR IN FRONT OF ME. MY FRONT END WAS CRUSHED. MY AIRBAGS NEVER DEPLOYED WITH THE FORCEFUL IMPACT. *TR

Electrical System
Filed May 18, 201260,000 milesCO

WHEN TRYING TO ROLL DOWN FRONT DRIVER WINDOW, IT MADE NOISE AND CABLE WORM CAME UP IN BETWEEN GLASS AND DOOR JAM, FLAPPING ON INSIDE OF WINDOW. WINDOW STILL WORKED BUT THE CABLE WIRE WOULD COME LOOSE SOMETIMES AND WINDOW WOULD EITHER NOT ROLL ALL THE WAY DOWN, OR NOT ROLL DOWN AT ALL AND OTHER TIMES WOULD ROLL DOWN JUST FINE. I ROLLED THE WINDOW DOWN THE OTHER DAY AND THE CABLE WIRE CAME FLAPPING UP WHILE THE WINDOW GLASS IS STUCK INSIDE THE DOOR. HAD TO PRY WINDOW OUT OF DOOR AND TAPE SHUT. WINDOW MOTOR STILL MAKES SOUND BUT NO LONGER OPERATES WINDOW. *TR

Fuel System, Gasoline › Storage › Tank Assembly › Mounting
Filed May 14, 201298,220 milesNY

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT WAS DRIVING APPROXIMATELY 2 MPH WHEN SHE ATTEMPTED TO MAKE A TURN AND SUDDENLY A LOUD NOISE EMITTED FROM OUTSIDE OF THE VEHICLE. THE CONTACT STOPPED THE VEHICLE IN ORDER TO INSPECT IT AND NOTICED THE FUEL TANK DETACHED AND WAS ON THE GROUND. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND REPAIRED. THE TECHNICIAN STATED BOTH FUEL TANK STRAPS WERE COMPLETELY COVERED WITH RUST. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,220. UPDATED 7/16/12 *CN UPDATED 07/18/12.*JB

Vehicle Speed Control
Filed May 7, 2012MI

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THERE WAS A MOMENTARY INCREASE IN ENGINE RPMS AS THE VEHICLE WAS STOPPED. THE FAILURE RECURRED SPORADICALLY. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS UNKNOWN.

Suspension
Filed Apr 19, 201278,701 milesNY

LOWER CONTROL ARM WAS EXTREMELY CORRODED AND FRACTURED CAUSING THE REAR AXLE TO BECOME DETACHED. THIS CAUSED THE REAR END OF THE VEHICLE TO FISHTAIL AT A LOW RATE OF SPEED. VEHICLE HAD TO BE TOWED TO A REPAIR STATION. *JS

Suspension › Front › Control Arm › Upper Arm
Filed Apr 19, 201291,618 milesIL

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 2 MPH, THE CONTACT HEARD A LOUD NOISE WHEN SUDDENLY THE FRONT DRIVER'S SIDE OF THE VEHICLE COLLAPSED TO THE GROUND. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE FRONT UPPER CONTROL ARM WAS REPLACED. THERE WAS A RECALL UNDER A NHTSA CAMPAIGN ID NUMBER WAS 12V085000 (SUSPENSION:REAR); HOWEVER THE RECALL PERTAINED TO THE REAR LOWER ARMS. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 91,618. UPDATED 6/7/12 *CN

Suspension
Filed Apr 16, 2012122,123 milesOK

REAR CONTROL ARMS FROM FRAME TO AXLE HAVE DEFECTIVE RUBBER BUSHINGS. BOLT HOLES AND BUSHING ARE ROTTED/RUSTED/WORN. *JS

Visibility › Power Window Devices and Controls
Filed Apr 11, 201260,000 milesOK

THE WINDOWS IN THE JEEP FAIL ANYTIME AND GENERALLY STARTING UNDER 50,000 MILES. WHAT HAPPENS IS THE WINDOW WILL ROLL DOWN, BUT THEN YOU WILL NOT BE ABLE TO GET IT BACK UP AND IT STAYS DOWN, EVEN MANUALLY RAISING IT, IT WILL STILL FALL DOWN. CHRYSLER IS AWARE OF THE PROBLEM AND HAS MADE A REPAIR KIT FOR THE WINDOWS. THE PROBLEM IS TO HAVE SOMEONE REPAIR THE WINDOWS IT COSTS $300-$400 PER WINDOW. I HAVE HAD MY DRIVER SIDE WINDOW FAIL, THE DRIVER SIDE BACK WINDOW FAIL AND THE PASSENGER SIDE FRONT WINDOW FAIL ALL WITHIN A 3 YEAR TIME FRAME. CHRYSLER RECALLED THIS PROBLEM ON THE 2007-2008 JEEP LIBERTY AND AFTER READING MULTIPLE MESSAGE BOARDS, THIS IS A HUGE ISSUE WITH THE 2004-2005 MODELS AS WELL. SEVERAL PEOPLE HAVE HAD MULTIPLE REPAIRS ON THE SAME WINDOW. 3 OUT OF 4 FAILED WINDOWS IS UNACCEPTABLE. *TR

Engine and Engine CoolingFire
Filed Apr 9, 2012111,000 milesTX

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 10 MPH, THE DRIVER OF THE VEHICLE NOTICED SMOKE FROM UNDER THE HOOD. AFTER STOPPING THE VEHICLE THE CONTACT NOTICED FLAMES COMING FROM UNDER THE ENGINE. THE FIRE DEPARTMENT WAS CALLED AND A REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.

Air BagsCrash
Filed Apr 5, 2012WI

ON FEBRUARY 21ST 2012 I WAS DRIVING TO WORK. I LOST COMPLETE CONTROL OF MY VEHICLE AND WENT DOWN A STEEP DITCH AND CRASHED INTO A TREE. MY AIR BAG DID NOT DEPLOY. MY VEHICLE WAS DECLARED A TOTAL LOSS. NOW I HAVE RECEIVED A RECALL, SAYING A CONTROL ARM COULD BREAK AND CAUSE LOSS OF VEHICLE CONTROL AND CAUSE A CRASH. *TR

Visibility › Power Window Devices and Controls
Filed Mar 29, 2012FL

FROM MARCH 5 2004, 2 MONTHS AFTER PURCHASE OF BRAND NEW JEEP LIBERTY THE WINDOWS HAVE FALLEN DOWN A TOTAL OF 14 TIMES. AFTER THE WARRANTY EXPIRED I HAVE HAD TO PAY A TOTAL OF OVER $780. FOR REPAIR. I AM 76 & ON SOCIAL SECURITY. THE BACK WINDOW HAS FALLEN AGAIN 2 DAYS AGO & I CAN'T AFFORD TO HAVE IT FIXED. *TR

Visibility › Glass, Side/Rear
Filed Mar 28, 2012CA

ON 01/02/12 MY PASSENGER FRONT WINDOW FELL DOWN AND WOULD NOT ROLL BACK UP. NOW, SINCE THAT TIME, ON 03/16/12 MY DRIVER'S SIDE WINDOW HAS FELL DOWN TOO AND WILL NOT ROLL UP. WITHIN, TWO MONTHS BOTH OF MY WINDOWS HAVE FAILED. THERE IS SOME KIND OF MALFUNCTION GOING ON HERE. DOES THIS MEAN IN FOUR MORE MONTHS, THAT ALL OF MY WINDOWS WILL FAIL? SOMETHING SHOULD BE DONE ABOUT THIS, BECAUSE OBVIOUSLY THIS IS A PROBLEM THAT NOT JUST I AM HAVING. THERE ARE A LOT OF OTHERS HAVING THIS SAME PROBLEM WITH THEIR JEEP. UPDATED 04/02/12 *BF

Suspension
Filed Mar 27, 2012127,854 milesOH

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT WAS DRIVING 35 MPH WHEN THE REAR OF THE VEHICLE ABNORMALLY BEGAN TO SWAY BACK AND FORTH. THE DEALER INSPECTED THE VEHICLE AND ADVISED THAT THE REAR TRAILING ARMS WERE CORRODED AND NEEDED TO BE REPLACED. IN ADDITION, THE DEALER CONFIRMED THAT THE VIN FAILED TO QUALIFY FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER:12V085000 (SUSPENSION:REAR). THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 127,854 AND THE CURRENT MILEAGE WAS 131,000.

Suspension › Front › Control Arm › Lower Ball Joint
Filed Mar 20, 2012FL

2004 JEEP LIBERTY. CONSUMER STATES VEHICLE FRONT END FELL TO THE GROUND WHILE STOPPED AT A LIGHT. *TGW THE CONSUMER HAD THE VEHICLE TOWED WHERE THEY REPAIRED THE LOWER BALL JOINT AND UPPER CONTROL ARM AND BALL JOINT ON THE DRIVER'S SIDE. THE CONSUMER STATED A RECALL WAS ISSUED. HOWEVER, HE NEVER RECEIVED A RECALL NOTICE. RECALL #06V288000 *JB

Structure › Body
Filed Mar 15, 201296,000 milesIN

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE PASSENGER FRONT DOOR WOULD NOT ALLOW THE PASSENGER TO OPEN THE VEHICLE FROM THE OUTSIDE, BUT INSTEAD THE CONTACT WOULD HAVE TO OPEN THE VEHICLE BY REACHING INTO THE VEHICLE AND PULLING THE INTERIOR DOOR LATCH. A LOCAL MECHANIC DIAGNOSED THAT THE DOOR LATCH MOTOR WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE FAILURE ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE FAILURE AND THE CURRENT MILEAGE WAS APPROXIMATELY 96,000.

Suspension
Filed Mar 13, 2012140,000 milesNH

PASSENGER SIDE REAR CONTROL ARM BROKE IN HALF. CAUSED VEHICLE TO MAKE A HARD LEFT TURN CROSSING CENTER LINE INTO ONCOMING TRAFFIC. FORTUNATELY THERE WAS NO ONCOMING TRAFFIC AT THAT MOMENT SO THERE WAS NO CRASH. VISUAL INSPECTION REVEALED MASSIVE CORROSION ON BOTH CONTROL ARMS. WHEN THIS HAPPENS, YOU HAVE NO CONTROL OF THE VEHICLE. THIS RECALL NEEDS TO BE EXPEDITED AND OWNERS NEED TO BE NOTIFIED BEFORE SOMEONE GETS INJURED OR KILLED. *TR

Suspension
Filed Mar 12, 2012174,000 milesNY

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS A LOUD BANG AND THE REAR LOWER CONTROL ARM DETACHED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS ADVISED OF NHTSA CAMPAIGN ID NUMBER: 12V085000 (SUSPENSION: REAR). THE MANUFACTURER WAS CONTACTED WHO ADVISED THAT THE VIN WAS INCLUDED IN THE RECALL AND WHEN THE RECALL REMEDY HAD BEGUN, THE VEHICLE WOULD BE REPAIRED ACCORDINGLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 174,000.

Visibility › Power Window Devices and Controls
Filed Mar 8, 201275,000 milesOH

WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 65 MPH THE PASSENGER SIDE FRONT WINDOW FELL INTO THE DOOR. THE WINDOW REGULATOR WAS WHAT WENT WRONG. DID ALOT OF LOOKING ON THE INTERNET REGARDING THIS AND FOUND THAT IT IS A COMMON PROBLEM WITH JEEPS. I DID NOT KNOW HOW COMMON UNTIL DRIVING IN 20 DEGREE WEATHER LAST WEEK AND THE DRIVERS SIDE REAR WINDOW DID THE SAME THING. I HAVE CONTACTED CHRYSLER ABOUT THIS AND WAS INFORMED THAT IT IS NOT COVERED UNDER ANY RECALL. SO I NOW HAVE TWO WINDOWS BRACED IN THE UP POSITION WITH 2X4'S AND A TOTAL LOSS OF RESPECT FOR A COMPANY THAT I HAVE SUPPORTED BY OWNING THEIR PRODUCTS FOR WELL OVER 20 YEARS. *TR

Visibility › Power Window Devices and Controls
Filed Feb 13, 2012170,000 milesGA

POWER WINDOW REGULATOR FAILS CAUSING WINDOW TO UNEXPECTEDLY FALL INTO THE DOOR PANEL. FRONT AND REAR WINDOWS FAILED WITHIN 3 MONTHS OF EACH OTHER. MULTIPLE COMPLAINTS FILED ON THIS VEHICLE FOR THE SAME ISSUE. *TR

Exterior Lighting › Headlights
Filed Feb 10, 201268,000 milesCT

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THE HEADLIGHTS FAILED. THE LOW AND HIGH BEAMS BEGAN TO FLASH ON AND OFF, INTERMITTENTLY THE HEADLIGHTS FAIL TO COME ON. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE FAILURE WAS LOCATED WITHIN THE HEADLIGHT MODULE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 104,000.

Latches/Locks/Linkages
Filed Jan 27, 201295,000 milesSD

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED HE COULD NOT UNLOCK THE DOORS USING THE KEY FOB. THE CONTACT COULD NOT ENTER THE VEHICLE UNLESS THE DOORS WERE MANUALLY OPENED WITH THE KEY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT ALL DOOR LOCKS NEEDED TO BE REPLACED. AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V111000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 95,000. RVK

Power Train
Filed Jan 25, 201235,000 milesNY

TRANSMISSION WENT AT ROUGHLY 35,000 MILES AND AGAIN AT 70,000 MILES AND THEN AGAIN AT 120,000 MILES FIRST 2 TIMES I WAS DRIVING SLOW IN TOWN THE THIRD TIME I WAS ON THE HIGHWAY WHEN TRANSMISSION SLIPPED OUT OF GEAR ALMOST HAD AN ACCIDENT! *TR

Visibility › Power Window Devices and Controls
Filed Jan 25, 201210,000 milesNC

POWER WINDOWS FAIL AND WINDOW SLIDES DOWN AND CANNOT BE BROUGHT BACK UP IN ORDER TO CLOSE THE WINDOW. HAVE HAD THREE OF MY WINDOWS FAIL IN EXACTLY THE SAME WAY, ALL OF THEM NEEDING TO HAVE THE ENTIRE WINDOW REGULATOR AND MOTOR ASSEMBLY REPLACED, COSTING OVER $500 IN EACH OF THE THREE TIME THAT THIS HAPPENED. *TR

Air BagsCrash2 injured
Filed Jan 15, 2012FL

WAS REAR ENDED BY A DRIVER GOING AT LEAST 55. AIRBAGS DID NOT DEPLOY. HIT THE STEERING WHEEL PRETTY HARD.

Electrical System
Filed Jan 12, 2012100,000 milesTX

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT A MECHANISM WITHIN THE IGNITION SWITCH FAILED AND THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 100,000.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Jeep Liberty → · Every Liberty year → · How the figures are calculated →