Page 35 of 37 · complaints 1,701–1,750 of 1,808

2002 Jeep Liberty complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Vehicle Speed Control
Filed Jan 23, 2003MD

WHEN MAKING A RIGHT TURN STEEERING WHEEL LOCKS AND ENGINE SHUTS DOWN. DEALER NOTIFIED, AND SAID SPEED SENSOR NEEDS REPLACING. TS. *AK

Electrical System › Wiring › Interior/Under Dash
Filed Jan 21, 2003CO

WHILE TRAVELING AT 75 MPH CONSUMER STATES THE PANEL UNDER THE STEERING WHEEL FELL ONTO THE DRIVERS FEET. CONSUMER STATES TOOK TO DEALER AND DEALER STATED THE KNEE BOLSTER PACKING PLATE FELL OFF. CAUSE IS UNKNOWN. TS

SteeringCrash
Filed Jan 20, 2003MD

I LOST CONTROL OF THE VEHICLE TWO DAYS AFTER PURCHASE IN THE RAIN WHILE TRYING TO MAKE A RIGHT HAND TURN. THE VEHICLE WENT STRAIGHT THROUGH THE INTERSECTION, UP AND OVER THE CURB AND INTO SOMEONES FRONT YARD. REPORTED TO THE DEALERSHIP. TWO MONTHS LATER I HAD MY SECOND EXPERIENCE THAT ALSO HAPPENED IN THE RAIN. I WAS TRYING TO COME TO A STOP AT A STOP SIGN AND COULD NOT STOP THE CAR. AT THIS TIME I TOOK THE CAR BACK TO THE DEALERSHIP AND THEY SAID THERE WAS NOTHING FOUND. THE SERVICE DIRECTOR AT THE TIME REFERRED TO IT AS OPERATOR ERROR AND THOUGHT THAT I WOULD GET USED TO THE VEHICLE. THEN SEVEN MONTHS LATER ON JANUARY 1, 2003, I LOST CONTROL OF THE VEHICLE ON THE BELTWAY TRYING TO AVOID SOMETHING IN THE ROAD. IT WAS RAINING. I WAS GOING THE SPEED LIMIT (55 MPH) AND MY CAR STARTED TO SPIN AND ENDED UP GOING SOUTHBOUND IN THE NORTHBOUND LANES AND FINALLY CRASHED INTO A CONCRETE DIVIDING WALL. THE AIR BAGS DID NOT DEPLOY. I FEEL VERY FORTUNATE TO BE ALIVE AND THAT NO ONE ELSE WAS HURT. THE CAR WAS TAKEN TO THE DEALERSHIP AND IT IS CURRENTLY UNDER INVESTIGATION FOR POSSIBLE DEFECTS. I FEEL THAT I AM UNABLE TO DRIVE THIS UNSAFE VEHICLE. I HAVE ALSO NOTICED THAT THE VEHICLE HAS A TENDENCY TO PULL TO THE RIGHT.

Air BagsCrash
Filed Jan 17, 2003MO

THE CONSUMER WAS TRAVELING ABOUT 35MPH ON THE HIGHWAY AND ANOTHER VEHICLE HIT HIM FROM BEHIND. THE DUAL AIRBAG DIDN'T DEPLOY AT ALL. PLEASE FILL IN ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS

Air BagsCrash1 injured
Filed Jan 17, 20036,830 milesOH

DRIVER SIDE AIRBAG DID NOT DEPLOY DURING FRONTAL OFF-SET COLLISION, ONLY PASS. SIDE DID. FAULTS WERE FOUND IN DRIVER SIDE SEATBELT TENSIONER AND OPEN CIRCUIT FAULTS ALSO FOUND. CHRYSLER IS NOT COOPERATING WITH OUR SAFETY FAILURE AND IS MAINTAINING THAT ONLY 1 AIRBAG WAS SUPPOSED TO DEPLOY, THIS WAS STATED IN A LETTER WHICH ALSO DENIED THE FAULTS THAT HAD BEEN ALREADY FOUND. CHRYSLER WILL NOT RETURN OUR PHONE CALLS AT THIS TIME AND THE LETTER SOUNDS LIKE A COVER-UP. THE ONLY ASSISTANCE WE ARE RECEIVING ABOUT THIS MAJOR SAFETY DEFECT HAS BEEN FROM OUR DEALERSHIP WHO IS ALSO TRYING TO CONTACT THE CHRYSLER REP FOR US.

Power Train › Automatic Transmission
Filed Jan 16, 200323,000 milesNY

VEHICLES AUTOMATIC TRANSMISSION FAILED AND HAD TO BE REPLACED, THEN REPLACEMENT TRANSMISSION HAD A LEAKY FACTORY SEAL AND AGAIN HAD TO BE FIXED. VEHICLE PULLS TO RIGHT AS ALL OTHER LIBERTYS DO AND NOW WHEN THE BRAKE IS APPLIED, THE RIGHT FRONT MARKER LIGHT COMES ON. DEALERSHIP SAID IT WAS UHAULS FAULT UHAUL SAYS IT IS CHRYSLERS FAULT. VEHICLE IS A TOTAL DISSAPPOINTMENT!!

Power Train › Axle AssemblyCrashFire
Filed Jan 13, 2003PA

PURCHASED A BRAND NEW 2002 JEEP LIBERTY IN MARCH, 2002. AT 8K, WHILE DRIVING AT 50 MPH, REAR END BEGAN FISHTAILING CAUSING LOSS OF CONTROL OF THE VEHICLE. THIS OCCURED ON DEC. 16TH, 2002. WE STILL DO NOT HAVE THE VEHICLE. A REPRESENTATIVE FROM JEEP INSPECTED VEHICLE AND STATED THAT "REAR AXLE WAS NEVER PROPERLY WELDED TO VEHICLE." THIS OCCURED ON THE ASSEMBLY LINE AT THE FACTORY. WE DO NOT FEEL VEHICLE IS SAFE AT THIS POINT.THE STRUCTURAL INTEGRITY IS SERIOUS COMPROMISED. WE'RE CONCERNED OTHER 2002 JEEP LIBERTY'S MAY HAVE THIS PROBLEM.

Air BagsCrash1 injured
Filed Jan 9, 20036,300 milesOH

DRIVER SIDE AIRBAG FAILED TO DEPLOY HOWEVER THE PASSENGERSIDE DID. COLLISION OCCURED ON THE FRONT DRIVER SIDE CAUSING ABOUT $9500 IN DAMAGE. SCAN TEST COMPLETED AND THE INVESTIGATOR FOR CHRYSLER FOUND 3 FAULTS IN THE SQUIB 1 AND SQUIB 2 MODULES, ALSO SAID THAT THE SEATBELT TENSIONER SENSOR CREATED A FAULT WHICH TO THE COMPUTER NOT TO DEPLOY THE BAG. THE BELT WAS FASTENED AT TIME OF CRASH.

Fuel System, Other › Storage › Tank Assembly
Filed Jan 8, 2003FL

CONSUMER STATED THAT WHILE DRIVING AND WITHOUT WARNING THE FUEL TANK CRACK CAUSING FLUID TO LEAK OUT. DEALER NOTIFIED. TS

Air BagsCrash2 injured
Filed Jan 2, 2003500 milesOH

CONSUMER STATED THAT WHEN THEY WAS HIT AT 40MPH IN THE FRONT CENTER OF THE VEHICLE THE AIR BAG DID NOT DEPLOY CAUSING MINOR INJURIES TO THE CONSUMER. *TS

Air Bags › FrontalCrash1 injured
Filed Jan 2, 20036,830 milesOH

MY WIFE LOST CONTROL OF OUR 2002 JEEP LIBERTY LIMITED EDITION WHILE DRIVING IN A DOWNPOUR IN THE LATE AFTERNOON ON 12/19/02. SHE CROSSED THE MEDIAN COLLIDING WITH A CAR AND A TRUCK AND CONTINUED INTO A MUDDY FIELD WHERE THE VEHICLE FINALLY CAME TO A STOP. THE DRIVER SIDE AIRBAG FAILED TO DEPLOY EITHER DURING OR AFTER THE CRASH, HOWEVER, THE PASSENGER SIDE AIRBAG DEPLOYED DURING THE CRASH EVEN THOUGH THERE WAS NO PASSENGER IN THAT SEAT. THIS ACCIDENT IS, I BELIEVE, A DRIVER SIDE FRONTAL OFFSET COLLISION TYPE. DEALER CONTACTED INDEPENDENT INVESTIGATOR FOR CHRYSLER WHO OBTAINED CODES FROM THE ON-BOARD COMPUTER TRYING TO FIND OUT WHY THE DRIVER SIDE AIRBAG FAILED. WE HAVE NO RESULTS OF THE INVESTIGATION AS YET. LUCKILY, MY WIFE DID HAVE HER SEAT BELT FASTENED OR HER INJURIES WOULD HAVE BEEN MUCH WORSE. SHE DOES HAVE BRUISING AND SORENESS AND BACKPAIN AND ALSO HAS NO MEMORY OF ACTUAL CRASH. NUMEROUS MEDICAL TESTS HAVE BEEN PERFORMED WHILE SHE WAS A PATIENT IN THE HOSPITAL AND AFTER HER RELEASE BUT NO MAJOR HEALTH PROBLEMS HAVE BEEN DIAGNOSED AS YET.

Steering
Filed Dec 17, 2002OK

JEEP LIBERTY LIMITED PULLS TO THE RIGHT WHILE DRIVING ANY SPEED, ANY ROAD CONDITIONS. TS

Vehicle Speed Control
Filed Dec 11, 2002KY

JEEP MOTOR STARTS RACING HIGH RPM WHEN TRING TO STOP, REAR WHEELS STARTS SPINNING IN REVERSE WHEN SLOWING DOWN OR TRING TO PUT INTO PARK TOOK TO DEALER THREE TIMES DEALER CAN'T DUPLICATE PROBLEM. DEALER HAS CALLED CHRYSLER TO TIMES TO REPORT PROBLEM. I HAVE CALLED CHRYSLER TWO TIMES TO REPORT PROBLEM, NO SOLUTION AT THIS TIME. DT

Power Train › Driveline › Differential Unit
Filed Dec 10, 2002IN

WHEN DRIVING ALONG AT 48 TO 55 MPH, I CAN HEAR AND FEEL A BEARING TYPE VIBRATION NOISE COMING FROM THE MIDDLE OR FRONT DRIVE TRAIN. THE NOISE IS A LOW PITCH AND CAN BE HEARD BEST WHEN GOING UP HILLY ROADS. MY BEST GUESS, THE NOISE IS COMING FROM THE GEARS OVER MESHING IN THE FRONT AXLE. WAITNG FOR D.C. TO COME UP WITH A FIX. DT

Service Brakes, Hydraulic
Filed Dec 9, 2002NJ

INTERMITTLY WHILE APPLYING BRAKES, CONSUMER STATES THE LEFT FRONT WHEEL WILL GRAB MOMENTARLY WHICH CAUSES A GRINDING AND SQUEKY NOISE. DEALER NOTIFIED. PLEASE PROVIDE MORE INFORMATION. PH

Fuel System, Other › Delivery
Filed Dec 6, 2002NC

AFTER RECALL FOR THE VEHCILE KNEE BLOCKER TRIM WAS COMPLETED, IT FELL OFF. CONSUMER TOOK VEHICLE BACK TO THE DEALERSHIP, THEY FIX THE KNEE BLOCKER TRIM AGAIN, BUT SHORTLY AFTER IT FELL BACK OFF. TS

Engine and Engine Cooling › Engine
Filed Dec 6, 20023,500 milesKY

WHEN THE VEHICLE WAS IN PARK OR IDLING, IT WOULD START TO REV UP TO HIGH RPMS. WHEN SHIFTING INTO REVERSE, THE BACK TIRES WOULD SPIN. THE VEHICLE HAD BEEN TO THE DEALERS SEVERAL TIMES. MECHANIC WOULD STATE THE PROBLEM COULD NOT BE DUPLICATED. TS *JG *JB JG

Suspension › Front › Wheel Bearing
Filed Dec 3, 2002WI

CONSUMER STATE WHILE TRAVELING AT ANY SPEED VEHICLE TRAVEL TO THE LEFT DEALER HAS BEEN CONTACTED CAN'T DUPLICATE PROBLEM. PLEASE PROVIDE FURTHER INFORMATION. TS *DT

Electrical System
Filed Nov 27, 2002VA

MAJOR ELECTRICAL SYSTEM, INDENTIFIED BY DEALER AS 'BODY CONTROLLER' ELECTRICAL UNIT, FAILED WITHOUT WARNING. AS A RESULT, KEY SAFETY EQUIPMENT FAILED TO WORK, INCLUDING HEADLIGHTS, WINDSHIELD WIPERS, POWER DOOR LOCKS, TAILGATE LATCH. OTHER SYSTEMS, NOT OBVIOUS TO OWNER, ALSO MIGHT HAVE BEEN AFFECTED. DT

Service Brakes, Hydraulic › Foundation Components
Filed Nov 22, 2002OH

CONSUMER STATE WHILE TRAVELING AT 30-40 MPH WHEN DEPRESSING THE BRAKE PEDAL VEHICLE GOES INTO EXTENDING STOPPING DISTANCE. DEALER AND MANUFACTURE HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER INFORMATION. TS

Tires
Filed Nov 22, 2002FL

HANDLING ERATIC AT SPEEDS OVER 45 MPH, VEHICLE WANDERS ACROSS THE ROAD, FISH TAILS. LOOSE CONTROL WHEN CHANGING LANES. STOCK TIRES ARE VERY THIN. HANDLING WOULD PROBABLY IMPROVE WITH WIDER TIRES. AT MY OFFICE WE DRIVE A FLEET OF THE JEEPS, NUMEROUS SIMILAR COMPLAINTS. DT

Power Train › Driveline › Driveshaft
Filed Nov 16, 2002CT

WHEN VEHICLE GOES BETWEEN 50 AND 53MPH THE CAR WILL BEGIN TO DRAMATICALLY VIBRATE. I TOOK IT TO THE DEALER WHERE I PURCHASED IT (NORWALK, CT) AND THEY TOLD ME TIRES WERE OUT OF WHACK & THEY REBALANCED TIRES & SAID IT WAS FIXED. OBVIOUSLY THEY DID NOT TEST DRIVE B/C PROBLEM STILL EXISTED. TOOK CAR TO PAMBY IN RIDGEFIELD,CT AND ONE OF THE OWNERS TEST DROVE IT AND SAID NOTHING WAS WRONG. BROUGHT CAR BACK TO THEM ABOUT 1 MONTH LATER AND 2 MECHANICS SAID YES, CAR DOES VIBRATE AT 50MPH. THEY TOOK OUT DRIVE SHAFT AND PUT ANOTHER ONE IN FROM ANOTHER LIBERTY SPORT & SAME PROBLEM HAPPENED. THEY THEN TOOK OUT DRIVE SHAFT AND GAVE ME MY OLD ONE BACK. SERVICE WRITER SAID HE WOULD CONTACT CHRYSLER AND GET BACK TO ME WITH INFO. AFTER 3 WEEKS AND NO CALL I WENT INTO DEALERSHIP AND WAS TOLD THAT CHRYSLER HAD NOT CALLED THE SERVICE DEPT. BACK YET. IT HAS NOW BEEN 6 WEEKS AND STILL NO ANSWER FROM DEALERSHIP OR CHRYSLER!! I BOUGHT THIS CAR IN GOOD FAITH THAT IT WOULD BE A SAFE AND DEPENDABLE VEHICLE! VEHICLE ALSO NOW DOES VIBRATING AT 70MPH. STILL CURIOUS AS TO WHEN CHRYSLER WILL RECALL THIS AND FIX IT CORRECTLY! DT

Visibility › Windshield
Filed Nov 11, 2002PA

REAR DRIVER SIDE DOOR WHEN SPEED IS GREATER THAN 55 MPH A AIR LEAK WIND NOISE OCCURES AND GROWS LOUDER WITH SPEED. NOISE IS AT BOTTOM SEAL OF THE GLASS. TWO TIMES TO THE DEALER PENDING A THIRD VISIT WITHOUT RESOLUTION. DT

Seat BeltsCrash
Filed Nov 8, 2002FL

WHILE DRIVING THE VEHICLE INVOLVED IN A FRONTAL IMPACT AT 35MPH AND NEITHER AIR BAG DEPLOYED. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE URTHER INFORMATION. TS

Power Train › Axle AssemblyCrash2 injured
Filed Nov 7, 2002NY

WHILE DRIVING, THE VEHICLE PULLED DRAMATICALLY TO THE LEFT. CONSUMER ATTEMPTED TO CORRECT THE VEHICLE AND COLLIDED WITH THE HIGHWAY DIVIDER. DEALER INFOMRED CONSUMER THE FRONT AXLE HAD BROKE WHICH CAUSED THE ACCIDENT.TS THERE WERE 2 INJURIES. *JB..*AK

Tires
Filed Nov 3, 2002IL

WHILE TRAVELING ON A COUNTY HIGHWAY, TRAVELING AT APPROXIMATEY 45 MPH, THE LEFT REAR TIRE EXPERIENCED A SIDEWALL BLOWOUT. THE DEALER REPLACED THE TIRE. ALL TIRES WERE INFLATED TO MANUFACTURER'S RECOMMENDED AIR PRESSURE. DT

Steering › Linkages › Tie Rod AssemblyCrash2 injured
Filed Nov 1, 2002MA

WHILE DRIVING AT HIGHWAY SPEED, THE FRONT AXLE BROKE AND CAUSED THE RIGHT TIRE TO BLOW. CONSUMER LOSS CONTROL OF THE VEHICLE AND CAUSED AN ACCIDENT. DEALER HAS BEEN NOTIFIED. MR UPON INSPECTION, IT WAS FOUND THAT THE TIE ROD WAS ALSO CUT IN HALF. *JG...*AK

Wheels
Filed Oct 31, 20021,200 milesMO

WHILE DRIVING, WHEN THE BRAKES ARE APPLIED, THE VEHICLE WILL EXPERIENCE EXTENDED STOPPING DISTANCE, ALMOST CAUSING ACCIDENT(S). THE DEALERSHIP CANNOT LOCATE PROBLEM, AND IS AWARE THAT THE VEHICLE CANNOT BE REPAIRED PROPERLY. TS THE PROBLEMS ARE AS FOLLOWED: RATTLING NOISE, LEVER ON PASSENGER SIDE BROKEN OFF THE SIDE POCKET OF THE DOOR, SKIDDING, DIFFICULTY STOPPING ON DRY PAVEMENT/NOSE DIVING, ENGINE SYMBOL APPEARING ON THE INSTRUMENT PANEL FLASHING/THEN THE VEHICLE WOULD START TO SHAKE, AND MISFIRING WITH FORWARD THRUSTING MOVEMENTS, AS IS IF IT WERE TO SHUT DOWN. THE BRAKING SYSTEM WAS FOUND FAULTY DUE TO A MISSING BRAKE COMBINATION VALVE WHICH CAUSE SKIDDING, AND THE WAY THE VEHICLE WILL STOP. THE FRONT DRIVER SIDE WHEEL DRAGS. THE TIRES CRUMBLED INSIDE AND HAD BLOWN APART-FIRESTONE. SCC

SuspensionCrash
Filed Oct 21, 2002MO

CONSUMER STATES WHILE DRIVING AT A LOW SPEED, SWERVED TO MISS OBJECT IN THE ROAD. CONSUMER LOST TOTAL CONTROL OF VEHICLE RESULTING IN A COLLISION. CAUSE UNKNOWN. TS

Steering › Steering Wheel/Handle Bar
Filed Oct 19, 2002OK

THE DEALER ADVISED ME THAT THE PULLING TO THE RIGHT IS A CHARISTIC OF VEHICLE AND NO SOLUTIONS AT THIS TIME. THIS PULL IS A CONSTANT PULL AND REQUIRES THAT WE HOLD THE STEERING WHEEL TIGHTLY TOWARDS THE LEFT TO COMPENSATE FOR THE RIGHT PULL. THIS IS A HAZARD AND CAN EASILY CAUSE OVER CORRECTION ON TURNS BECAUSE YOU ARE TRYING TO COMPENSATE FOR THE PULL. DT

SteeringCrash
Filed Oct 15, 2002FL

CONSUMER STATES THAT WHILE DRIVING THE CONSUMER WILL LOOSE CONTROL OF THE VEHICLE AND WAS INVOLVED IN AN ACCIDENT. PLEASE PROVIDE FURTHER INFORMATION. MR

Service Brakes, Hydraulic › Foundation Components
Filed Oct 2, 2002FL

CONSUMER STATES THAT WHEN APPLYING THE BRAKES THE VEHICLE BRAKES WILL SKID WHEN WET CAUSING THE VEHICLE TO HAVE EXTENDED STOPPING DISTANCE. DEALER NOTIFIED. NLM

Air Bags › FrontalCrash1 injured
Filed Sep 27, 2002CO

CONSUMERS SON WAS INVOLVED IN A COLLISION. THE COLLISION CAUSED THE VEHICLE TO ROLL OVER FOUR TIMES, COMING TO A REST ON THE VEHICLES TOP. NONE OF THE AIRBAGS DEPLOYED. AFTER RETURNING FROM THE HOSPITAL WHERE THE SON WAS BEING TREATED FOR CONTUSIONS, THE RECALL NOTICE HAD BEEN DELIVERED, 01V37. *JG

Service Brakes, Hydraulic › Foundation Components
Filed Sep 25, 2002LA

WHEN THE PAVEMENT IS WET BRAKES WILL LOCK-UP. THE BRAKE PROPORTIONING VALVE AND MASTER CYLINDER WERE REPLACED WITH SOME DECREASE IN ERRATIC OPERATION. PLEASE DESCRIBE DETAILS

Suspension › Front
Filed Sep 24, 2002NY

CONSUMER STATES THAT WHILE DRIVING AT RESPECTIVE SPEEDS OF 30MPH, 50MPH AND 60 MPH OR ABOVE, THE VEHICLE SHIMMYS EXCESSIVELY ON THE FRONT END. VEHICLE CHECKED BY DLR 3X WHO HAS BEEN UNABLE TO DETERMINE CAUSE OF PROBLEM. CONSUMER STATED SHIMMYING IS VERY DISTRACTING WHILE DRIVING AND IS VERY CONCERNED THAT PROBLEM CAN NOT BE DIAGNOSED. NLM

Suspension › Front
Filed Sep 22, 2002WI

DEALER CORRECTED DEFECT . AUTO WORKERS SHOULD WAKE UP ON THE LINE AND DO THEIR JOB! NO SAFETY DEFECT LISTED. *AK

Power Train › Automatic Transmission
Filed Sep 11, 2002NJ

WHILE DRIVING 5MPH, VEHICLE MAKES A RUMBLING NOISE WHEN SHIFTING TO OVERDRIVE.*AK CONSUMER STATED THE TRANSMISSION MAKES A WHINE SOUND AND THE ENGINE CUTS OOF SOMETIMES, AND THE FUEL PUMP IS LOUD.*JB

Engine and Engine Cooling › Engine › Gasoline
Filed Sep 6, 2002VI

WHILE TRAVELING ON HIGHWAY VEHICLE SHUTDOWN WITHOUT PRIOR WARNING. BRAKE ROTORS SQUEAK. ALSO, AIR CONDITIONER BLOWS OUT HOT AIR. DEALERSHIP IS AWARE OF PROBLEM.*AK

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Sep 5, 2002MO

I HAVE HAD TO HAVE BRAKES REPLACED ON MY JEEP 4 TIMES WITHIN A YEAR OF PURCHASE . THERE IS A CONSTANT GRINDING SENSATION WHEN THE BRAKES ARE APPLIED EVEN AFTER REPLACEMENT OF NEW BRAKES ., THIS CAN BE FELT BY THE DRIVER AND PASSENGER IN THE FRONT SEAT I AM VERY CONCERNED AS I USE THIS VEHICLE AS MY MAIN MEANS OF TRANSPORTATION WITH MY CHILDREN AND FEAR FAILURE MAY LEAD TO A SERIOUS ACCIDENT . MY OTHER CONCERNS ARE COMPLAINTS ABOUT THE QUALITY OF THE MATERIALS USED TO BUILD THE VEHICLE THEY SEEM TO BE VERY POOR QUALITY AS THE INTERIOR HAS WORN SIGNIFICANTLY WITHIN THE SHORT TIME I HAVE OWNED MY JEEP PLEASE CONVEY MY CONCERNS AND RESPOND ASAP TO CARBRIANT @AOL.COM. *AK

Equipment › Mechanical › Accessory Scissor/Screw/Bottle Jack/Lift
Filed Sep 5, 2002FL

JACK DOES NOT EXTEND TO HEIGHT NECESSARY TO RAISE FLAT TIRE OFF GROUND OR ALLOW REPLACEMENT SPARE TIRE TO BE INSTALLED. ON FIRST OCCASION, I HAD TO OBTAIN A 2X4 PIECE OF WOOD TO RAISE VEHICLE TO PROPER HEIGHT IN MY GARAGE, BUT WAS FEARFUL OF STABILITY OF AUTO. ON SECOND OCCASION AFTER CHURCH ON 8-25-02, I EXTENDED JACK TO FULL HEIGHT, COULD NOT REMOVE FLAT, WENT FOR SOMETHING TO RAISE IT HIGHER THEN JACK WOULD NOT RETRACT. HAD TO BORROW A SCISSOR JACK FROM A PASSING MOTORIST. THE JACK WOULD BE COMPLETELY USELESS IN ANY ADVERSE ROAD SURFACE. NEED TO REQUIRE A MORE SUBSTANTIAL JACK THAT WOULD BE SUITABLE FOR RAISING VEHICLE WHILE REMAINING STABLE TO AVOID INJURY. I PITY ANY MOM WHO GETS A FLAT WITH A CHILD ON BOARD AND NO CELL PHONE TO CALL FOR HELP!*AK

Air Bags › FrontalCrash3 injured
Filed Sep 5, 2002AL

JEEP WAS HIT BY VEHICLE RUNNING RED LIGHT AND AIR BAGS FAILED TO DEPLOY. *AK

Air Bags › FrontalCrash1 injured
Filed Aug 25, 2002CA

I WAS INVOLVED IN AN ACCIDENT WHERE A VEHICLE PULLED IN FRONT OF ME AND I T-BONED THEM AT APPROX. 50-55 MPH. NEITHER THE FRONT DRIVER OR PASSENGER AIR BAGS DEPLOYED. SAID VEHICLE NOW TOTALLED. CONTACTED CHRYSLER, FILED A CLAIM. THEY SENT A "SPECIAL INVESTIGATOR" THAT TRIED TO TELL BOTH THE BODY SHOP OWNER (WHO WAS ON SCENE OF ACCIDENT) AND MY HUSBAND THAT THE ACCIDENT HAPPENED DIFFERENTLY THAN IT ACTUALLY DID. THE INVESTIGATORS CONTACT AT CHRYSLER, ROY PORTERFIELD, THEN EXPLAINED TO ME THAT HE THOUGHT THE ACCIDENT HAPPENED DIFFERENTLY THAN IT DID. HE TOLD ME THAT THE AIRBAGS WEREN'T SUPPOSED TO GO OFF UNLESS IT IS A FULL FRONTAL IMPACT. THIS ACCIDENT WAS A FULL FRONTAL IMPACT. I HIT THE STEERING WHEEL IN SAID ACCIDENT AND AFTER THREE WEEKS AM STILL IN PAIN AND NOT FULLY ABLE TO RETURN TO WORK.*AK

Air Bags › FrontalCrash1 injured
Filed Aug 23, 2002CA

WHILE DRIVING AT UNKNOWN SPEED A TRACTOR TRAILER MADE A SUDDEN STOP AND AJEEP REARENDED THE VEHICLE. UPON IMPACT, NEITHER AIRBAG DEPLOYED, DRIVER SUFFERED BRUISED ARM. DAMAGE TO VEHICLE UNKNOWN.*AK

Suspension
Filed Aug 22, 200224,511 milesPA

VEHICLE WOULD PULL TO THE RIGHT WHILE DRIVING. THE VEHICLE HAD BEEN TO THE DEALER ON FIVE OCCASIONS, AND THEY WERE UNABLE TO CORRECT THE PROBLEM. *AK THE CONSUMER ALSO STATES THAT THEY FIRST NOTICED THE PROBLEM AT 500 MILES, THEN A SIGNIFICANT UNEVEN WEARING OF THE TIRES. SCC *NLM

Tires
Filed Aug 22, 2002PA

FRONT TIRES ARE WEARING UNEVEN AND EXCESSIVELY. DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION. *AK

Visibility › Glass, Side/Rear
Filed Aug 15, 2002SC

REAR WINDOW DOES NOT HAVE HANDLE TO SAFELY CLOSE IT. *AK CONSUMER STATES ESPECIALLY IF THE REAR WINDOW IS WET/DAMP, A PERSON CAN EASILY INJURE THEIR HAND/FINGERS IF CLOSED BETWEEM THE WINDOW AND GATE. *SCC

Power Train › Axle AssemblyCrash
Filed Aug 12, 2002UT

JEEP WAS STRUCK BY A FORD ESCORT ON L SIDE, REAR DOOR & WHEEL WELL. REAR AXLE WAS KNOCKED COMPLETELY OFF JEEP, LANDING BESIDE JEEP. MECHANICS STATED THAT AXLE WAS NOT BOLTED ON, BUT ATTACHED WITH TWO METAL STRIPS, WHICH APPEARED TO HAVE SNAPPED ON IMPACT. OUR ACCIDENT WAS IN A VERY CONFINED SPACE (NEXT TO A CANYON WALL), BUT IN A CROWDED TRAFFIC SITUATION THIS COULD BE INCREDIBLY DANGEROUS TO ADJACENT TRAFFIC. THIS ALSO CAUSED ENORMOUS REPAIR COSTS & WAIT TIME (COMING ON TWO MONTHS AND WAITING).*AK

Air Bags › FrontalCrash1 injured
Filed Aug 8, 2002PA

WHILE STOPPED AT AN INTERSECTION CONSUMER WAS INVOLVED IN A HEAD ON COLLISION AND AIR BAGS DID NOT DEPLOY.*AK THERE WAS ONE INJURY.*YH

Vehicle Speed Control
Filed Aug 7, 2002CT

WHEN COMING TO A STOP APPLIED BRAKES AND ENGINE WILL REV, AND TIRES SPIN. VEHICLE WAS MOVING FORWARD, CONSUMER HAS TO SHUT OFF ENGINE TO STOP VEHICLE. THIS HAS HAPPENED 3 TIMES. VEHICLE WAS TAKEN TO DEALER TWICE, COULD NOT DUPLICATE THE PROBLEM.*AK

Electrical System › Ignition › Module
Filed Aug 2, 2002WV

A BODY CONTROL MODULE WAS DEFECTIVE CAUSING LOSS OF ALMOST ALL THE ELEC ENT (DOOR LOCKS, AIR CONDITIONING, AND SPEEDOMETER). THIS PART WAS REPLACED TWICE AFTER 18 DAYS IN THE SERVICE DEPT AND STILL IS NOT OPERATIONAL. A CAR WITH ITEMS LIKE THE SPEEDOMETER NOT WORKING IS UNSAFE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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