2018 Jeep Grand Cherokee complaints

Touch screen in Jeep is delaminating. The delaminating has now caused the screen to malfunction. The screen is unusable and continues to cycle on its own through different stations, different calls, the seat controls, the back up camera (which is very disorienting on the highway) and through the apps.

Uconnect system screen is manually making phone calls, switching on and off rear camera, changing settings, constantly switching back and forth as if someone was making changes. Unable to use the uconnect system at all now, this has been getting worse since starting and now I have to turn off the entire system to drive.

I bought my car used last year with a small bubble on the Uconnect screen. Jeep is aware of the problem and called it delamination. I am not worried about the aesthetics, but it is not safe. I am assuming that the pressure built up between the screens causes the "buttons" to act like they are being pressed and the screen is turning features on and off on the car. It changes radio stations, turns the seat warmers on which I can not turn off and it gets to hot, and my main worry is it is going to hit the emergency services button when there is not an emergency. There is no way to disable the screen. It is not safe and very distracting while operating the vehicle. I called Chrysler/Jeep and they are aware of the problem but will not call in a "good will warranty" because I bought the vehicle used. I researched the internet and this affecting many consumers in many makes and model years. The repair is costly. I am writing hoping that a recall is issued because driving while you car is turning functions on and off is distracting and dangerous. I appreciate any help you may offer.

Electronic radio unit constantly flips around to different areas beeping all the time. I think it is called phantom touches. It will change radio channels, affects climate control by turning up heat to 82 degrees, turns on backup camera while driving down the road at 70 miles an hour, constantly changes radio stations, doesn't allow you to use navigation system, plus many other things. I believe this is a known issue as I have seen many complaints on the internet and my dealership also has customers complaining about their cars. I have also made my dealership aware of the issue. They say there is nothing they can do as there has been no recall. There needs to be a recall on these as it is very dangerous to be driving when these things are occurring. Very distracting and you are unable to do anything about it. Sometimes you have to pull over and shut the car off and turn it back on to see if you can correct it but many times it keeps on doing the same thing.

The vehicle's LCD screen has become delaminated which causes the control of the radio, air conditioning, navigation, and other features controlled by the "radio" portion of the car to become dysfunctional. The car will randomly beep, change air temperatures, start navigation, cause the loss of hands-free communication. This is a safety hazard as it causes the driver to be distracted in order to attend to the incessant beeping and issues related to AC/heat, navigation or radio (volume, etc.). This appears from Dodge/Chrysler Forums to be an issue among a large group of Dodge/Chrysler Year Model 2018 owners.

The battery under my passenger seat caught on fire. The car was completely turned off and parked in my driveway. When I went to leave I opened the car door and black smoke was rolling out. 30 minutes prior I drove the car and there was no warning lights or issues. It was driving like normal. The car is currently being inspected by Jeep and my insurance. My husband and I's safety would have been at risk if we did not catch the fire as soon as we did, not only our lives but it could have hurt our neighbors who live close. As we were outside working when the fire started you could not smell or see the smoke coming out of the car.

The uconnect8.4" radio touch screen has started to delaminate causing the radio and other controls such as the seat heaters and air conditioning/defrost controls to act erratically casing a distraction while driving the car.

The touchscreen on our Jeep has begun malfunctioning in ways that st dangerous and distracting. A staff member dealer service center and the electronic store with whom we discussed it said that this was a common problem with this car. But it is not covered by the limited warranty at this juncture and will be over 1200 dollars with labor. It seems more like a defect. Particularly in humid or times when there is a change in temperature, the touch screen begins self triggering, acting as if it's being rapidly and randomly pressed hundreds of times, triggering screen functions, dialing actual calls, changing radio stations, changing climate temperatures, turning on seat heating, etc. This is very distracting while driving. In addition it means that the climate controls on the car cannot be used. It appears that the touch screen glass has slightly separated from the underlying screen in the right upper quadrant, but it's hard to tell. If this is happening on many jeeps, it is a manufacturing issue and there should be a recall.

The A/C evaporator was leaking refrigerant. Have had issues 4 times already and have taken it to the dealership to have it repaired. The aspiration of refrigerant is dangerous. This began after one year of owning the vehicle at 8k miles.

Car was parked on a slight hill and was turned off, car then rolled about 2 feet down the driveway. Car did stop on it own luckily. Incident was captured on home surveillance camera. Vehicle has not been checked by a mechanic.

The component that is malfunctioning is the film behind the UConnect screen delaminating making the screen difficult to read in that area. Ensuring that the right screen icon/button is being pushed is made difficult because the screen is affected. This draws my attention away from the road in order to use the screen/the icons in the upper left corner. The problem has been confirmed as a known issue through UConnect and the Jeep Dealership and there has been a service bulletin put out for this issue (per reporting of representatives of each of the aforementioned). UConnect reps have stated they get calls regarding this regularly. Multiple instances from other Jeep/Chrysler consumers can be found on online forums. The component has been inspected and delamination was confirmed at the dealership. Due to the cost of the repair, I can not financially address this issue at this time. There are no warnings or messages related to this issue.

The radio continues to turn on and off by itself. Attempts to make phone calls when nothing was dialed. GPS turns on and off when it is not being utilized. Air and heat turns on and off when not being utilized.

The touchscreen that controls heating/air/radio/backup camera/etc... is going haywire during driving the vehicle. This causes major distraction as it is flipping to one control to the next, changing the climate controls switching the navigation system and radio stations all while driving. There is no way to turn off the touchscreen or keep it frozen so it continues to do this while the car is in use. There are no warnings and the operator is powerless to make it stop.

The Uconnect radio system is no longer functioning properly and causing a safety hazard. The system controls the climate, music functions, navigation, and back up camera. The system problems began with randomly turning the system on and off. The screen then began having a "bubble" in it. Now it randomly changes the radio stations or inputs, turns the climate system on and off, repeatedly asks to adjust the clock, prevents the use of the back up camera, and beeps loudly each time. Once the system begins malfunctioning it keeps doing it over and over again rapidly and the driver is not always able to turn the system off. The constant beeping and flashing is a serious distraction to the vehicle operator. If the system will not shut off the operator has no way to stop the distraction. Contact was made with Jeep who informed us to contact UConnect. UConnect recommended we reload the software update which did NOT correct the problem. Our mechanic recommended disconnecting the battery overnight to reset the system. This worked for 24 hours and the problem began again. After researching this issue it appears to be in multiple other Chyrsler vehicles. The level of distractions caused by this system could easily cause the driver to be distracted enough to cause a serious accident. This has been an ongoing problem for months and it continues to get worse. It most recently happened today.

Transmission failed while driving. Had someone been behind me they would have hit me. It was towed to a dealer and through the extended warranty it was deemed a faulty transmission. There was no indication of an issue until it happened. Once the transmission failed the check engine light came on.

Uconnect 8.4 has severe delamination causing bubbling and glare on the causing problems with reading the navigation map. Causing potential accident and distractions

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while working on his vehicle at a friend's home, he discovered that all of the exterior lights, except the driver’s side headlight, failed to operate as needed. The contact stated that there was no warning light illuminated on the instrument panel. The contact also stated that the interior lights would intermittently flash on and off without warning. The contact attempted to reset the battery; however, the failure persisted. The contact initially took the vehicle to the dealer where it was purchased; Cloninger Ford (511 Jake Alexander Blvd S, Salisbury, NC 28147) and was informed that they could not service his vehicle. The contact then called another dealer where he described the failure and was informed that the body control module was corroded and needed to be replaced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.

My radio-touch panel system worked fine up until I approached the 3rd year of ownership when I received a download directly to the vehicle and immediately after that the touch screen control panel went haywire. I find it convenient that this happened so close to the manufactures warranty being up. The download was sent directly to the car by Uconnect. The Jeep dealership told me without looking at it that it would be a $1000 to replace plus an inspection into the problem cost of like $300. They said it was a common problem and that it was not covered and that I had to leave it. I could not do that at that time, I was going on a trip. The touch panel causes "phantom touches” while driving the Jeep. The most common problem is repeatedly asking for the clock date/time input regardless if you try to close it out, it comes back and does not allow you to use the other components of the touch screen. It is extremely distracting and it beeps repeatedly over the radio or phone usage, keeping you from being able to concentrate on anything but the rapid beeping and flashing on the screen. Sometimes I cannot even make calls because the phone system will not work, or it will randomly call people in my contacts without me touching the phone or the touch screen. It is startling to a driver when a phone starts calling random contacts and you push the red hang up button and it does not work. This system controls literally everything (radio, heat, AC, defrost, phone usage, navigation system) a

I OWN A 2018 JEEP GRAND CHEROKEE AND THE SCREEN IS DELAMINATING AND CALLING RANDOM NUMBERS ON MY PHONE ALONG WITH PRESSING RANDOM BUTTONS ON THE SCREEN WHEN IT IS CONNECTED TO BLUETOOTH. THIS IS A HAZARD BECAUSE IT TAKES MY ATTENTION OFF THE ROAD TO TRY TO HANG UP ON THE CALLS AND FIX THE SCREEN. JEEP KNOWS ABOUT THIS PROBLEM AND REFUSES TO FIX IT OR CALL A RECALL. IT IS A PROBLEM THAT IS GOING ON WITH CHRYSLER JEEP DODGE MODELS 2018 AND ON.THIS IS A SAFETY HAZARD THAT COULD RESULT IN A CRASH CAUSED MY THIS ELECTRICAL MALFUNCTION. MANY JEEP OWNERS IVE SPOKEN TOO HAVE THIS PROBLEM ALSO RIGHT OUT OF THE FACTORY. THIS WAS SOMETHING THAT IS THE MANUFACTURER ISSUE AND SHOULD NOT BE PINNED ON THE CUSTOMER TO REPLACE OR FIX FOR A STEEP PRICE. THE CUSTOMER SHOULD NOT BE RESPONSIBLE FOR THIS. I HAVE NOT DONE ANYTHING TO THE SCREEN TO MAKE IT DELAMINATE I DON'T EVEN TOUCH IT. THUS DEMANDING A RECALL BE ISSUED TO FIX THIS DANGEROUS PROBLEM.

There are numerous safety issues with this vehicle. The most concerning is electrical/fuel/engine relating to the TIPM. The vehicle intermittently refuses to start. The integrated fuel pump relay in the TIPM fails. This has left my wife stranded in potentially dangerous areas. It has also died while the vehicle was in motion. In addition to the TIPM issues, the digitizer of the factory radio/navigation system has delaminated from the LCD screen. The safety issues this causes are multiple: random phone calls while driving (distracting), random radio station changes (again, distracting to a driver), and an inability to properly utilize navigation (potentially dangerous if it tries to change a route and indicates last-second turns). It also prevents the driver from calling someone if they are in need of help. Not only does hands-free calling not work, but even when taking out the phone to dial, the haywire behavior of the device being connected via bluetooth makes calls difficult. These are known issues by the Jeep dealer with frequent warranty replacements admitted by the advisor and technician, yet they have been zero assistance in helping because the vehicle is out of warranty. It will require action from someone like the NHTSA to get Jeep to correct these problems for many owners. It is criminal to charge people this amount of money for a vehicle that simply doesn't do what it is supposed to do.

2018 Jeep Grand Cherokee radio touch screen erratic operation touch screen unresponsive at times cannot control hvac controls to defrost windows creating a safety issue

Touchscreen is delaminating.....when this happens i have no control over the defrost which poses a serious safety hazard while driving.

Delamination of the touch screen control panel. Corner began with a small air bubble and proceeded to spread across the top and towards the bottom along the edge. Causes "phantom touches". Most common symptom is repeatedly asking for date/time input regardless if you try to close it out. It will beep repeatedly. One time the system reset itself while driving after a session of these "phantom touches". This system controls literally everything and can be very distracting to the driver while driving. Even with the 5k gold dealer warranty this is not covered. Chrysler was zero help. I see many complaints of the same exact description online. We have had this vehicle for 8 months and it's already an issue every few months. Now we are expected to shell out $1,500 for a new head unit. Not what we expected for $30k+. -ac compressor replacement (Dealer installed sterling wheel crooked doing this job and had to hold it an additional 30 hours.) -screen delamination -squeaking driverside window

My Jeep Grand Cherokee is having an issue known as "Screen Delamination". This is the radio unit and it causes "ghost touches" to happen all the time. I have done a lot of research on this issue, because Jeep will not replace the faulty unit, because I am not the original owner of the vehicle. I contacted Jeep and they told me they will not open a case for me since I was not the original owner. There are several jeep boards where owners are having the same issue. This issue causes the radio to change stations on its own, make phone calls by itself, change the settings in the system, control the AC functions. All this happens when no one is touching the screen or anything. I feel like since there have been so many complaints about this, that Jeep, Dodge, Chrysler should replace these units.

Hi My safety issue on my 2018 Jeep Grand Cherokee radio face delaminating uncontrollably glitching screens back and forth calling sos controlling climate controls volume up and on radio switching stations etc.. Getting worse Danny

Driving about 45mph down the road and car in front of me suddenly stops. I immediately hit the brakes and had plenty of space to stop but truck wouldn't stop and brake pedal went all the way down to floor and I rear ended the car in front of me. It wasn't snowing, raining nor was the road wet but it was a cold day. Not sure why it didn't stop looking back on it felt like if there was air bubbles in the brake line which caused a delay in stopping, also remember feeling antilock brakes engaging and automatic emergency stop not braking for me when I was close to other vehicle.

The headrest popped forward unexpectedly and hit my husband in the head.

The turn signals in the front headlights have a known wiring issue and stop working. The unit is all one part, non serviceable and you have to replace the entire headlight assembly at $2055. This causes a significant safety risk to everyone on the road as you are not able to notify your signals/turns. The problem has been reproduced by the dealer, I also have video evidence as well as several others who have complained on the online forums. It has been inspected by the dealer and confirmed it was broken. No notifications that it is broken but the dash board will intermittently flash that a bulb is out. First appeared a several months ago and has become more prevalent and frequent recently.

Instrument panel/ Main display screen is delaminating. Causing inability to use navigation, seat heaters, UConnect, Apps or set any presets, media, radio or any other item from main display. Safety features from main menu are inaccessible, navigation is impeded at any moment and use of screen is unpredictable.

The radio is glitching. It’s pressing buttons on the touch screen and I’m not touching the screen.

My 2018 Jeep GC has the delaminating screen It has 88,000 miles & I was told since I am not the first owner it’s not going to be fixed. Hard to believe I paid $30,000 for a vehicle with everything to be reduced to having nothing. The screen gets very hot & sticky stuff melts onto the console!! Once a screen comes up about clock settings then nothing can be accessed. The preset radio stations randomly & constantly change, the temperature goes from hot to cold, it switches from xm to regular radio, it saves favorite songs & artists, seat warmer comes on & you cannot turn it off or down, when starting the vehicle it randomly makes phone calls from the recent list or calls the first person in my contacts list. (She is used to it, I now have to text her if I really want to call her) it beeps constantly, when trying to use hands free phone calls it switches itself to the phone and back to the car over & over & constantly hangs up the screen randomly changes to the rear camera so your whole screen is you looking behind your vehicle it constantly switches where the air is blowing from the floor to the face to the windshield back to the floor then the face then the windshield and I have asked for help from service & the dealer but nothing they didn’t even return my call. I have written letters & called every number including Chrysler cares (case# 81357273) but no one will help. When I ask why because I am the second Owner they won’t fix it & they say it’s company policy. So if I was t

At less than 30,000 miles, the Jeep Grand Cherokee's touch screen display malfunctioned and began acting on it's own. The primary issues that I have used and been impacted by are the system changes radio stations and inputs and changes destination points on the GPS, without selection from the driver or any occupant. These are both audio and visual changes that occur sporadically and are extremely distracting and call for the driver's attention to attempt to remedy the defect while driving. If the driver is following the navigation but then the screen changes to other displays and information, this conflict can easily cause a crash on top of being a nuisance. I have read several other similar complaints that seem to be going unaddressed by the manufacturer and are being identified as "delamination" of the vehicle's display unit, which houses information, entertainment, navigation, and other other digital/automated controls.

I purchased the vehicle new and it now has 29500 miles on it. The screen for the navigation (which controls stereo, climate, phone, and everything else) started delaminating. When the screen starts doing phantom touches it is very distracting to the driver. Also, as the glue melts, it leaks onto the wiring of all the components under the screen including the AC, all the parking sensor and traction control off controls.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen had begun to delaminate which had rendered the screen inoperable. Due to the failure, the contact could not use the front or the rear defrosters. The contact had taken the vehicle to a dealer where he was given an estimate for the repair. The manufacturer was also notified of the failure and was referred to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.

My screen in the truck is constantly touching other functions on the screen. It’s a safety hazard because I can only use the navigation for 2 mins and then I have to try and fight with the screen so that it can stay on navigation. It reroutes me. Turns on the heated seats, mess with the settings and etc. it’s the stock radio not aftermarket. I seen multiple complaints regarding this matter.

Sometimes when I try to fill the gas tank on my 2018 Jeep Grand Cherokee Overland, it acts like it is full and will keep tripping the safety in the gas pump nozzle and shut off the gas flow. It acts randomly at the same or different gas stations without any warning. Occasionally gas will spray out of the tank, risking my safety and the safety of others near the pump. The only way I can fill the tank when this happens is to turn the nozzle sideways and fill it very slowly. I have checked a car complaint site on the internet and found numerous complaints about the same problem, dating back to 2018.

Afternoon 28/11/2022. On I275 North near Exit 50. Tha cruise control turned on and the car started speeding up. I almost ran into the back of a truck in Front of me. I applied the brake and the cruise control turned off. Also the radio won't stay on station and occasionally the seat heaters come on by without touching any controls.

The infotainment screen is delaminating and the digitizer is separating from the screen. Where separated, the screen prompts the driver to change settings, arbitrarily changes settings, or changes radio settings and renders the screen unusable. The driver is unable to adjust important settings on the vehicle and sometimes has to turn the screen off totally which renders the backup camera useless. The constant prompting to change settings or arbitrarily changing settings or making unwanted phone calls is distracting to the driver and draws his attention from driving. I have contacted FCA(Jeep’s parent company) and they are aware of the problem but have declined to address it.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while, driving at various speeds the vehicle stalled on multiple occasions. There were no warning lights illuminated. The pull over, shift to park, and restart vehicle message was displayed. The contact was able to restart the vehicle. The vehicle was taken to the local dealer and he was informed there were diagnostic trouble codes for the brake and accelerator pedal however, the mechanic was unable to determine the exact cause of the failure. The vehicle was not repaired. The contact was concerned about having an accident. The manufacturer was contacted however, no further assistance was provided. The approximate failure mileage was 37,007.

Our 2018 Jeep Grand Cherokee which has less than 16,000 miles has developed an unusual problem. The uconnect screen console with radio will no longer stay on any station, instead it jumps from station & goes from xm, fm, to am, all on it's own. Others have reported rear canera locks up, stalling has occured, bluetooth phone connection begins making calls fron the contacts list and seat warmer & cooler go on & off. Jeep is aware of these problems & more. Jeep & our dealership says they are aware of these problems. They say it is caused by delamination, that is the glue used to mount the screen & cosole is melting and dripping down on connections on the moterboard causing much erratic behaviour. This collection of problems is certainly a safety issue. However, at this time Jeep has not set a recall. It looks as though Jeep has decided to just stick it to their loyal customers and let them pay up to $ 2,000 for replacing the console. Jeep offers a two year warranty but I am unable to find out if these problems have been addressed or are we getting another screen & console with the same problems. I am trying to find a way to contact Jeep directly but having no luck so far.

The radio had a delamination issues cause if the screen to go haywire. If turned on the radio would automatically flip through all the settings on the head unit. From headed seats to navigation to music it rendered the entire unit unusable. It might as well came without a radio or navigation because it couldn’t be used.

The contact's daughter owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle would not start. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle had been serviced under NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control) in November 2018. The failure mileage was approximately 57,000.

8.4" Uconnect LCD display is de-laminating, resulting in loss of system controls, backup camera and erratic behavior. This is distracting and can create a dangerous situation while operating the vehicle.

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that the parts were not available. The contact was placed on the waiting list. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified however, no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.

The touch screen interface of the U-Connect system on my Jeep is delaminating from the screen behind it. This has resulted in bubbles forming in the screen and the system is now registering ghost touches on the interface. This is creating a very distracting and unsafe driving experience as the system constantly jumps around and flashes different screens while the vehicle is in motion.

The glue between the radio and the touchscreen melts and makes the radio perform phantom changes. This is a distraction to the driver and the cause a major safety issue. Also, as the glue melts, it leaks onto the wiring of all the components under the screen including the AC, all the parking sensor and traction control off controls

The primary display used for the backup camera, radio functions, hands free mobile devices, climate controls, etc. is delaminating which causes a potential unsafe situation. 1) while backing up the display causes a reflection that induces blind spots 2) button presses are missed or completely ignored which causes the operator, if it's the driver, a lengthy distraction thus leading to a potential safety hazard while operating the vehicle

The screen that has all of the controls for my vehicle has starting what they are calling "delamination" to where it is separating and randomly pressing all kinds of buttons and making calls. It is turning on the rear camera, adjusting the temperature, radio station volume, and is constantly beeping. It is very dangerous and a huge distraction. If you press the button for the screen to turn off, it just turns it right back on because of the screen issue. I have reported this issue to the Jeep dealership where I purchased the vehicle as well as directly to Jeep manufacturer. Both indicated, as does a general internet search, that this is a well known issue occurring in these vehicles. When the radio starts blaring and the seat cooler turns on and a random phone call is made through bluetooth, this is incredibly dangerous and distracting to me as a driver.

My radio is experiencing delamination and I am able to get my vehicle serviced if needed. The delamination causes my screen to freeze and I am sometimes unable to control my air conditioning/heat and sometimes am unable to use my backup camera. When the screen freezes we have to unhook the battery just so the screen will go off. Most times I’m unable to do anything on the screen.

When it rains, blindspot goes out along with passenger window function.