2018 Jeep Grand Cherokee complaints

The radio goes in and out and the wipers do not clean the glass streak

My mileage is less than 36,000 and the radio is delaminating and it’s causing random buttons to be pushed. I’m not able to turn the screen off because with the “ghost button pushing” it just turns back on. It make multiple unwanted phone calls at any given time. I work in emergency dispatch and therefore my recents are going to be my job and it’s ghost dialing, possibly causing actual emergencies to be unanswered because of my call. Cargo temperature can fluctuate from the ghost button pushing. Random things going on and because Jeep is refusing to replace, out of pocket close to $2000.00. Come on Jeep, fix an ongoing problem with your product.

Radio screen is becoming delaminated. The radio screen will now just randomly select anything on the screen without me touching it. It has tried calling 911, it will turn my heated seats on during the summer, it will go on the navigation screen and keep selecting a new location to the point that it zooms out so far that s globe is shown on the screen and the globe just spins as the screen keeps selecting random locations all over the world. All while I’m driving. It is extremely distracting. I am unable to turn my screen off so I don’t have to see this occur out of the corner of my eye while I drive to work, but it just automatically turns my screen back on. My vehicle is only 4 years old and under 45,000, but my radio is completely junked and is becoming a huge distraction as I’m driving. The dealership I purchased my jeep from told me this is not the first instance they have heard of this, but the other vehicles had still been under their warranty period so they did not have to file a complaint.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the radio and A/C would activate independently. The check engine and ABS warning lights were illuminated. The contact's husband replaced the auxiliary battery. While driving, the vehicle stalled but did not turn off. The vehicle was towed to an independent mechanic. The vehicle was next towed to the local dealer where it was diagnosed that the battery and radio needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The failure mileage was approximately 33,273.

There is an ongoing malfunction with the infotainment screen. While driving, it causes the heated seats to turn on, the heat to turn on and increase to hot, the radio to change stations randomly every 3-5 seconds, the placing of phone calls people randomly & repeatedly, the navigation to repeatedly leave the map so that it doesn't work, and the backup camera to come on and stay on while driving forward. All these things are extremely distracting while driving causing it to be very dangerous, especially on the highway or when many other cars are present. The problem has been reproduced at the dealer. They tried to update the software for the infotainment system, but this did not fix the problem. Also, the screen is delaminating which could be a part of the problem. The problem has not been confirmed by police, insurance reps, or manufacturer. There were no warning lamps/messages prior to the failure. The incidents first began about 9 months or more ago.

UConnect screen. just started “ghost touching”. While driving down the road, the screen continually jumps around, never stopping. Backup camera came on while driving 55 mph. Heated seats kept coming on. AC was on, but transferred to heater on its own. I had to pull over because of the distractions. Was told, and read on forums, that this was a very common problem with this vehicle. There were no warnings before this happened. I am scheduling an appt with Jeep dealership. I was told since car was out of warranty I would probably have to pay out of pocket. Seems there should be a recall since they know this defect exists, and could cause wrecks.

The Uconnect control screen is delaminating and creating random distractions. Examples, changing volume, random calls, screen changing on its own, etc. It is very startling when you are driving and screen randomly changes or volume blares or blower suddenly turns on. Dealership confirmed delaminating but will not cover the repair because 3 year warranty expired. Only 9,000 miles on vehicle. Jeep knows they put faulty components in their vehicles and are unwilling to take responsibility. Screen started to delaminate over a year ago and dealership said not to worry about it. Now the delaminating has gotten far worse and random crazy things happen unexpectedly while driving. Now I’m told to fix Jeeps manufacturers defect, I have to pay over $2000 out of pocket. This should be unacceptable to allow Jeep to do this. I’m afraid to let my wife drive the vehicle because when it acts up, it will scare you and possibly cause you to react badly and could cause an accident

Infotainment screen started Delaminating for no apparant reason causing "touches" to places on the screen. These "touches" change the radio, make unwanted phone calls, turn on heated seats, mess with the clock, etc. and most importantly cause hands free phone options to not work making it unsafe or the driver. Forums from Dodge and Jeep prove to show that this is a major recurring issue on 2018 Jeep/Ram vehicles.

Infotainment system has multifocal ghost-touch inputs. The screen will randomly start activating car systems (calls, directions, change temp etc.) through the center console touch-screen. It is as if the screen has a mind of its own. The center console with pick a point and constantly push that point over and over again until you stop and turn off the car for several hours. You cannot disable it and it is a danger while driving. (This has happened at least 2 dozen times)

The UConnect touch screen is delaminating and causing the radio to “ghost touch” things on its own. For example, while I am driving it will call random people, turn on the heated seat, change radio stations, redirect the map, turn up the heat in the summer time, etc. This is a major safety concern as it causes huge distractions while driving. Unfortunately, this seems to be a common issue among Jeep owners.

The screen in my jeep is delaminating. This is a widely known issue with more than 200 complaints online and a class act just beginning. I have called a spoken with jeep multiple times trying to get mine replaced but they refuse. They say that because I did not buy warranty on the screen and also because I am not the first owner that they are not going to cover the cost of replacing it. This is a very big safety hazard as multiple people have reported there screens calling 911, turning the radio volume up to full blast, and not allowing the driver to control the AC/heat.

The contact owns a 2018 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that a repair has not be made nor are the parts available yet. No help from the manufacturer has been made either. The vehicle is still operational but the contact does not feel comfortable driving it. Also, the warranty is almost up.

U-Connect screen is delaminating causing visibility issues and occasionally will change settings on the screen causing distractions. No report filed nor inspections done at this time.

My u-connect screen is delaminating and the glue is leaking out. This is causing the radio/MP3/GPS guidance to constantly change settings, stations & songs and causing me to play with it constantly while driving. It did put me in a situation once while driving in an unfamiliar area where I had to reset the map display like every 10 seconds to find my way out. I now use my old Garmin. Several times I almost ran into a vehicle ahead of me or started drifting into the other lane from the distraction. I now leave the entire radio off unless I want to change my heat/AC/fan settings.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the navigation screen was delaminating. The contact stated that the failure caused the screen to flicker. Additionally, the contact stated that the failure had caused the touchpad to operate independently. The contact stated that the delamination also caused the touchpad to change the address on the GPS while driving, which was distracting to her. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 40,000.

The touch screen, infotainment system began to delaminate over a year ago and started experiencing phantom touches when the radio was on (station changes, playlist changes). This has gotten increasingly worse and the heat, AC, and backup camera now turning on and off, uncontrollably.

I purchased the vehicle Aug 2021- I noticed the delaminating on the App Screen- I was told they would fix it- dropped off a week later, they called and said they would not fix- it was cosmetic… also said it would not affect the function of the radio or apps.. 3 months later- radio would shut down as it please, blue screen of death.. now we are at the point my seat warmers come on when they want. Navigation doesn’t have a clue.. and it randomly calls people- I turn it off- it turns itself back on— my biggest concern is the timing started 3 months after purchase and the seat warmers this is dangerous- not to mention I was lied to! I am surprised there was not a recall- there are negative things about this all over the internet.. obviously this is a known problem with this the 2018 screen. They keep attempting to put it through my extended warranty- they say no also..

The display monitor at the front dash is delaminating and has progressively gotten worse. You could see a clear line where there was a start of separation in the screen, that has spread to a large portion of the screen. This causes the screen to apply pressure against itself, pressing buttons on its own and taking actions not wanted by the driver. I’ve had it close out GPS while driving through a busy city. It has called 911 when I had my phone connected. It has turned the heated seats on and off and adjusted the air settings. I cannot use hands free options. This is a major distraction while driving and you cannot even turn the monitor off due to it turning itself back on. This is a safety hazard and a quick google search will show that this is a common problem!

Infotainment screen turning itself on and changing displays without interaction distracting the driver. Jeep says there is no safety recall so they are unable to do anything to help without requiring me to purchase a full new radio unit for nearly $2000.

Infotainment center touch screen randomly switching screens distracting the driver, and making it difficult to access controls for the safety features in the settings due to random phantom clicks on the screen.

What component or system failed or malfunctioned, and is it available for inspection upon request? - Main infotainment screen. Yes, it’s available for inspection. How was your safety or the safety of others put at risk? - The screen is delaminating at the top left corner and moving across the screen. Eventually it will prevent me from using the touch technology on the screen appropriately, not allow me to visibly see the backup camera, and activate features I didn’t select. Has the problem been reproduced or confirmed by a dealer or independent service center? - I told the dealer when I was there and they said my only option was to replace the whole unit out of pocket. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - No.

8.4 inch screen in jeep is ghost touching buttons switching from different settings automatically. Screen will turn on and off different features automatically to include back up camera, climate control, radio and Bluetooth. This is a safety concern because it requires me to constantly turn on and off settings that it is automatically switching between. I have yet to take the vehicle into a dealer but have talked to the dealer and jeep customer service and they are aware of the issue due to its frequency. The vehicle has not been inspected yet but problem is common and dealer and manufacturer are aware of the issue from the many different cars with the problem. Prior to the screen automatically activating different features the screen had began to delaminate.

Touchscreen is delaminating on the Uconnect system.

The entertainment center screen is becoming delaminated and has randomly activates a touch, causing the screen to switch rapidly through different menus without anyone physically touching it. This causes a severe distraction when driving and renders the screen unusable (which is not just entertainment, but also contains navigation, climate control, hands-free information, etc).

Radio changing stations on own and clock glitching!! asking for you want to change with constant glitching!!

The UConnect display on my vehicle is phantom pressing buttons, going to different screens, turning things on and off as I drive. Yesterday, I was put in a EXTREMELY unsafe situation with my vehicle where the UConnect screen turned off my blind spot detection. I was unaware until I attempted to merge into another lane and hit another car!!! I called UConnect and Jeep and they told me they won’t do anything because I’m not the first owner of the car and that it can’t be replaced but for 1,000 of dollars. I feel like this should be repaired by Courtesy because this is a safety issue.

The screen on the infotainment system starts starts clicking randomly by itself, causing a huge distraction while driving. It started three years into ownership of the vehicle, which I purchased brand new, when I noticed a bubble and occasionally would click random buttons by itself. The bubble is now bigger and the random clicks happen 100% of the time as soon as the car is turned on. It will randomly call people, or change my location while using the navigation, which I have to click the relocate button. This will go on forever until I turn off the screen, therefore I have to use my phone. There are plenty of complaints from other Jeep users with the same issue. The cause is the screen adhesive delaminates. This is a huge safety issue that needs to get fix asap. Unfortunately, Jeep charges a lot of money to replace a defective unit.

My radio has failed just 4 years 2 months after purchase. It skips all over the place and then the navigation comes on without me engaging it and it is a huge distraction when I am trying to concentrate on the road. I bought this vehicle brand new!!! Now I’m scared to death driving it with all these distractions especially on a very busy highway.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at 70 MPH, she rear-ended another vehicle. The air bags did not deploy upon impact. The contact hit her head and her left leg on the steering wheel. The other driver was treated at the scene for unknown injuries. The contact sought medical attention at the hospital; no injuries were treated. A police report was filed. The contact was instructed by the police officer that she was able to drive the vehicle home; however, several warning lights appeared on the instrument panel. As she attempted to resume normal driving, the vehicle downshifted upon the depression of the accelerator pedal; she then pulled over and had the vehicle towed to her home. The next day, the vehicle was initially towed to an independent mechanic; but was then towed to a second independent mechanic by her insurance where the vehicle was deemed a total loss. The manufacturer was notified of the failure and an investigation was performed on the vehicle; the investigation concluded that since the brakes were depressed, the vehicle was not traveling at a rate of speed for the airbags to deploy. The failure mileage was approximately 24,000.

My 2018 jeep grand cherokee stirling. My radio screen is changing songs/station and calling people on its own. infotainment issue.

Screen first started delaminating after 2 years / 18000 miles, but remained functioning so didn't act at the time. This week (3.5 years / 31000 m) while on a roadtrip the touch screen started randomly 'pushing' options on the screen. It started heating the seats, dialled 911 and started changing the navigation, all while I was on the highway with no way to exit. Had to make an emergency stop alongside the highway where it was not safe to stop but could not disable the screen or stop it from dialing random phone numbers. Had to break off my vacation and turn back home. Car is now in the shop (Jeep Kearny Mesa San Diego) for diagnosis. Service specialist tells me it could be a 3000 dollar repair out of pocket. I bought this car new at this dealership, but if this is not covered I'll not buy FCA again.

The radio/phone/climate control display is de-laminating, and I'm starting to get "ghost" presses which can accidentally make phone calls, adjust the climate control, etc. This can cause distracted driving. This is being reported widely online and dealerships are aware of the issue. https://www.jeepgarage.org/threads/display-screen-starting-to-delaminate.224391/ https://www.jeepforum.com/threads/uconnect-delaminating.4439701/

My Jeep Grand Cherokee (2018) Unlimited has a screen delamination issue where underneath the LCD screen there's a liquid leaks out causing phantom touches on the screen resulting in various apps and settings get opened and changed. This seriously caused safety issues as the settings get changed and distract the driver. Random phone calls would be placed, map settings would change and redirect. I have researched on various Jeep forums and there are also multiple cases of Jeep owners who encounter similar issues. This is a safety concern and Jeep should issue a recall to fix the issue. I also believe this is an issue across multiple products from FCA. Here are the links to issues being reported by Jeep Owners: https://www.jeepgarage.org/threads/display-screen-starting-to-delaminate.224391/page-11#post-2021336035 https://www.jeepgarage.org/threads/radio-screen.236450/#post-2021335380 https://digitizerdepot.com/blogs/posts/delamination-and-bubbling-peeling-of-8-4-uconnect-touch-screen-is-a-major-problem-on-chrysler-dodge-jeep-and-ram-vehicles https://www.jeepforum.com/threads/uconnect-delaminating.4439701/ https://www.ramforum.com/threads/8-4-uconnect-touch-screen-delaminating.162663/ Thank you for your reading and understanding. This is frustrating as Jeep ignores such a widespread issues, especially this is a safety concern. Joe

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while seated in the driver’s seat with the engine off, the driver’s seat headrest deployed without warning. The contact was struck in the head by the headrest but was not injured. The contact called the dealer and was given an appointment for a diagnostic test. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.

Digitizer malfunction almost caused an accident. While driving down the highway it turned the radio on full blast, started calling random people, playing games. It wouldn't respond to driver input. Nearly caused an accident as I was so startled by the loud noise, then scrambling to try to turn it off. Now all hands-free functions have to disabled because I have to keep Uconnect unit and bluetooth turned off. I've researched online and find likely caused by screen delamination, and that it's happening to many people - SOR 997163

While driving on highway climate control temperature kept switching, and would not allow me to put defroster on making visibility increasingly difficult. Also the vehicles screen will randomly display the backup camera while driving at high speeds. This is all due to a known lamination issue with this model jeep.

When I brought the vehicle to Florida the screen on the navigation system delaminated. It causes the navigation screen to make random phone calls when it’s turned on and it also will not display the navigation map in a way that is usable. It is a defect caused by the heat- there were no issues until I brought the car to FL. Additionally, when it’s cool outside, the system can be used even with the screen being delaminated. But as soon as it heats up it is not usable and actually is dangerous because the random phone calls while driving is very distracting.

About a week ago my screen started pushing/clicking/changing screens by itself. The screen is going crazy, switching calls, randomly calling people, scrolling through contacts, pushing buttons all over the place, changing songs, turning seat warmers off and on. I took this to my dealership and they confirmed it was a defect in the radio and to replace it would cost me over $1,000. After more research it turns out there are many other people with this same problem for the 2018 model jeeps. This is a serious safety concern as you're trying to drive down the road and can't pay attention because all sorts of buttons are randomly being pushed and the screen is going crazy back and forth to other screens. I would hope that Jeep would correct this issue at their expense as it is a defect on their end and causing serious safety concerns to not just me but other drivers with the same issue.

The screen display spontaneously jumps around erratically as if you are touching the screen. Others have reported this as screen "delamination". Without warning and not touching anything else in the vehicle the screen jumps radio stations, from AM to FM to SXM, or changes the temperature controls, flips through the applications screens, and has even shown the backup camera while driving. It is random, and therefore not able to recreate. The vehicle has not been inspected by anyone. The only "indicator" was a corner of the display looking like a protective layer was peeling off within a year or so of purchase. This area has continued to grow from the upper right of the screen downward and to the left. Perhaps better explained by picturing water seeping through under glass. Car was purchased in fall of 2017. It is extremely distracting while driving as radio stations change quickly as what is being displayed jumping all over the place. I

The radio screen is constantly blinking on and off, making phone calls through my connection with my phone - without being prompted, and flashing constantly turning the audio on and off, adjusting the seat controls, adjusting the audio volume. I am unable to power it off, because it turns itself back on. It's extremely unsafe and distracting to the driver. Every electronic thing in the car is controlled through this and I am unable to control it at all. This is all called by the delamination of the screen, a known problem to Jeep, and I have reached out to them with concerns. They are unwilling to voluntarily recall or repair or replace the radio. I have almost had multiple accidents while trying to power off the loud, flashing, problematic screen - not to mention that I am unable to control the seat and temperature controls, among other things.

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving approximately 45 MPH, the engine was overheating. Additionally, the check engine warning light illuminated. The vehicle was taken to the local dealer and the contact was notified of a failure with cylinder #5. The vehicle was repaired. The contact stated that the vehicle operated as needed; however, the sensor software update failed to perform as needed. The manufacturer was notified of the failure. The approximate failure mileage was 86,000.

The Uconnect system is malfunctioning. This seems to be a manufacturing defect, which is known to be quite common in Chrysler vehicles. The problem causes their navigation system to be inoperable, the system to dial 911 voluntarily, the back up camera to be inoperable at times, the climate control to be inoperable as well as various other issues which have become a safety hazard while operating the vehicle. The problem has been reported to the dealer as well as well as confirmed by the dealer.

Beam from headlight bulb causes headlight lens to deteriorate and turn foggy

The vehicle stalled while driving on a busy road. It sounded like it couldn’t shift gears. It also accelerated once I tried to move it to a safer location on the side of the road. It was very scary not knowing if I could get out of the stalling situation in the middle of traffic. The unexpected acceleration upon trying to park it safely was also terrifying.

The UConnect/Infotainment screen is delaminating, causing 'ghost' and random changes to the the hands-free functionality while driving, overriding driver selections and causing potentially unsafe driving. This delaminating is a known issue, but is being ignored by Jeep/FCA.

When driving the screen keeps going to clock settings, when using navigaition, radio, or anything. Apparently the screen lamination is separating and causing the screen to freak out. no amount of tapping or restarting helps.

Radio is randomly accessing stations, backup camera came on while driving, seat heaters engaging on their own. Last night was the last straw when it dialled 911 automatically...

The center 8.5" Information/Entertainment touch screen is delaminating. The delamination is creating "ghosting" of the system causing cycling through various screens and applications. This is VERY distracting and dangerous by removing eyes off the road to see what is happening. If navigating with built-in Nav or via external (Apple Play), the ghosting changes destinations, cancels navigation and/or changes displays. When occurring at key turn points, diverts driver focus from the road to the screen. If they system is in radio, the ghosting will cycle through every radio station randomly, distracting from the road and creating distracting noise/sound. I have mentioned this to two separate Jeep dealers. They state it occurred out of warranty and it will cost me over $1000 to fix it. I am on a Jeep forum where this is happening to many other 2018 8.5" touchscreen systems.

The jeeps radio failed that controls safety features in the vehicle this was caused by a delaminating touch screen. The touch screen would select options on its own including safety and driving settings due to this defect. It is widely posted about in 2018 Jeep Grand Cherokee vehicles with this display. Mopar customer support denied the claim to reimburse me for the radio because I was not the original owner. As the second owner, ive been put in a financial loss for a 1,000 dollar radio that controls all the safety features in the vehicle.

Uconnect screen with radio/nav/driver controls is delaminating, causing screens to change and overriding all driver selections. Jeep customer care says the only option is for owners to pay $1,000 to replace the unit with a dealer. This Jeep Overland is a 2018, and the problem appears to be endemic among Jeeps. It creates serious safety issues when the unit overrides driver choices, and is also distracting as the unit beeps and switches back and forth among options.