DRIVING THE AUTO AND APPLIED THE BRAKES AT A RED LIGHT AND THE BRAKES ONLY PARTIALLY ENGAGED AND THE AUTO WENT THROUGH THE RED LIGHT. DROVE UP TO THE NEXT LIGHT AS THE CAR WAS JUST ABOUT TO STOP IT ACCELERATED FORWARD INTO THE TRUCK IN FRONT OF ME. THERE IS A SAFETY FEATURE CALLED "FORWARD COLLISION WARNING" WHICH SHOULD APPLY THE BRAKES AND DID NOT WORK (INSTEAD OF BRAKING WITH THE JEEP SAFETY FEATURE THE AUTO ACCELERATED). THE DEALER REPAIRED THE DAMAGE PAID BY MY INSURANCE COMPANY BUT COULD NOT TELL ME WHY THIS HAPPENED OR PROVIDE ASSURANCE THAT IT WOULD NOT HAPPEN AGAIN. THE INSURANCE COMPANY SAID THEY WOULD INVESTIGATE WITH THE NTSB AND REVIEW THE "BLACK BOX". IF THE TRUCK WAS NOT IN FRONT OF OUR VEHICLE WE WOULD HAVE GONE THROUGH THE RED LIGHT INTO A HIGHWAY INTERSECTION. THE CAR HAD SLOWED TO 5 MPH AND WAS TEN FEET FROM AUTO IN FRONT AND THEN ACCELERATED TO ABOUT 15 MPH IN A FEW SECONDS.
2018 Jeep Grand Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2018 record →
I HAVE A FEW OCCURRENCES TO TELL ABOUT. 1. WHEN TAKING IT THROUGH A DRIVE THROUGH CAR WASH IT WAS PROPELLED FORWARD AT AN UNSAFE SPEED. THE VEHICLE WAS IN NEUTRAL BUT STILL WAS SHOT FORWARD AND THE BRAKES HAD TO BE APPLIED QUICKLY. THIS HAPPENED TWICE. 2. AFTER COMING OFF A FREEWAY AND COMING TO THE FIRST STOPLIGHT, WHEN THE SPEEDOMETER HIT 0 THE VEHICLE LURCHED FORWARD. I TURNED THE AUTO STOP OFF AND PROCEED DOWN THE ROAD. WHEN I HIT THE NEXT STOPLIGHT, IT DID THE SAME THING, LURCHED FORWARD HARD, WHEN THE SPEEDOMETER HIT 0. 3. WHILE GETTING UP TO SPEED, 70, ON A FREEWAY, THE VEHICLE SEEMED TO "MISS" GEARS AND IT LURCHED A FEW TIMES. 4. WHEN APPROACHING A TURN, AT SLOW A VERY SLOW SPEED, I TAPPED THE GAS FOR A LITTLE MORE SPEED AND IT PROPELLED ME FORWARD HARD AND I HAD TO HIT THE BRAKES. 5. IN THE FIRST WEEK OF OWNERSHIP AN ALERT POPPED UP ON THE CENTER SCREEN INDICATING THE CONTROL PANEL HAD DETECTED A PROBLEM WITH THE CATALYTIC CONVERTER SYSTEM AND IT WAS A FIRE HAZARD. AFTER TAKING IT TO THE DEALER THEY TOLD ME THEY COULD NOT FIND THIS IN THE COMPUTER MEMORY ANYWHERE AND THERE WAS NOTHING WRONG. AT TIMES I FEEL VERY UNSAFE IN THIS VEHICLE AND THE WHOLE REASON I BOUGHT IT IS TO FEEL SAFE AND SECURE. RIGHT NOW THE VEHICLE HAS LESS THAN 1,000 MILES ON IT.
DISPLAY DASH SCREEN SHUTS OFF AND ON APPX EVERY 30 SECONDS, REBOOTS, AND OVERHEATS, DRIVING OR STATIONARY.
UNCONNECT SYSTEM IN MY 2018 JEEP GRAND CHEROKEE OVERLAND TURNS OFF AND ON BY ITSELF EVER 60 SECONDS WHETHER YOU ARE DRIVING OR STATIONARY. I BELIEVE IT STARTED THIS MORNING OR LAST NIGHT. YOU CANNOT USE BLUETOOTH, THE HEAT OR THE RADIO. I CALLED THE DEALERSHIP WHERE I PURCHASED THE VEHICLE LESS THAN 1 MONTH AGO AND THEY SAID I WAS THE 6TH REPORT TODAY AND THE VEHICLES IN THEIR LOT WERE DOING IT AS WELL. THEY STATED THAT THE UNCONNECT SYSTEM MIGHT HAVE BEEN HACKED.
DASH AND RADIO SHUT OFF WHILE DRIVING ON THE FREEWAY
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2018 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →