2015 Jeep Grand Cherokee complaints

WHILE IN "PARK" AND IDLING, THE VEHICLE ROLLED FORWARD AND STRUCK OBJECTS 20 YARDS AWAY CAUSING $1500 WORTH OF DAMAGE TO THE RIGHT FRONT BUMPER. MY WIFE PARKED THE CAR AND HAD EXITED THE VEHICLE, WHEN AFTER A ABOUT 30 SECONDS, IT ROLLED FORWARD AND STRUCK HEADSTONES IN A CEMETERY. THE CAR STILL INDICATED IT WAS IN "PARK" WHEN MY SON RENTERED THE VEHICLE...UPDATED 05/02/16 *BF *JS

2015 GRAND CHEROKEE - 6 CYL - TRANSMISSION PROPBLEM- MULTIPLE OCCASIONS OF HARD & LOUD SHIFTING IN LOW GEARS - STUCK IN LOW GEAR - LOSS OF POWER - POOR MPG - CHECK ENGINE LIGHT ON INDICATING TRANS. ERRORS - DEALER HAS REPAIRED / PATCHED SOFTWARE 3 TIMES AND PROBLEMS CONTINUE...

TL* THE OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE WAS UPSHIFTED AND DOWNSHIFTED AND JERKED VIOLENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A DESIGN FLAW WITH THE TRANSMISSION AND IT NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40.

ON 9/26/2015 WE WERE DRIVING DOWN OUR STREET AND LOST ALL ABILITY TO STEER THE TRUCK. I CALLED JEEP ROADSIDE ASSISTANCE AND THE TRUCK WAS SCHEDULED TO BE TOWED TO THE NEAREST JEEP SERVICE CENTER ON 9/28/3015 - THE TRUCK WAS NOT DRIVE-ABLE. THE JEEP SERVICE CENTER REVIEWED MY TRUCK A FEW DAYS LATER AND TOLD ME THAT THE STEERING CONTROL MODULE HAD GONE BAD IN THE TRUCK WHICH IS WHY IT COULDN'T BE STEERED. THE STEERING CONTROL MODULE IS STILL ON ORDER AND MY TRUCK IS STILL AT THE SERVICE CENTER AND IS NOT DRIVE-ABLE AS OF THIS POSTING ON 10/15/2015.

THE 2015 JEEP GRAND CHEROKEE LIMITED COMES WITH PUSH BUTTON STARTING. WITH THE CAR LEFT RUNNING AND THE FOB KEY TAKEN AWAY FROM THE VEHICLE, THE CAR CONTINUES TO RUN FOR HOURS. IF IT IS NOT LOCKED, ANYONE CAN SIMPLY GET IN AND DRIVE IT AWAY TO UNLIMITED DISTANCES. IF SOMEONE PARKS THE CAR IN A GARAGE AND FORGETS TO TURN IT OFF, IT WILL RUN FOR HOURS, FILL THE GARAGE/HOUSE WITH CARBON MONOXIDE AND HAS ALREADY BEEN IDENTIFIED AS THE CAUSE OF 13 DEATHS IN THE US. THE PUSH BUTTON STARTING WAS A BAD IDEA. THE SIMPLE KEY, USED FOR DECADES, ALLOWED THE CAR TO BE STARTED, AND WHEN THE KEY WAS SHUT OFF AND REMOVED, THE CAR WAS SHUT DOWN. SIMPLE! IN MY OPINION THE PUSH BUTTON STARTING WAS A BAD IDEA AND NEEDS TO BE REVISED. IF THE FOB KEY LEAVES THE CAR, AND THE CAR IS STILL RUNNING, THE CAR ALARM SHOULD GO OFF, WARNING THE DRIVER THAT THE CAR NEEDS TO BE SHUT DOWN FIRST.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING AT 35 MPH, THE BRAKES ENGAGED INDEPENDENTLY. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK DUE TO THE ABRUPT BRAKING OF THE VEHICLE. THE CONTACT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,999. THE VIN WAS NOT AVAILABLE.

10 3/15 LEASED 2015 JEEP GRAND CHEROKEE FROM WEST HERR JEEP ORCHARD, PARK, NY. 2) 9/24/15 ALL RADIO MODES,SOUND,ALL LOWER INDIV. BUTTONS, HEATING BUTTONS NOT WORKING. 3) 10/5/15 APT. WITH WEST HERR SERVICE UPDATED SOFTWARE RECALL & FOUND THAT THE "INTEGRATED CENTER STACK" WAS MALFUNCTIONING.ORDERED PART & SHOULD BE REPLACED BY 10/12/15, AND THEN WE NEED TO SEE WHAT HAPPENS....

LEASED CAR ON 9/4/2015. SOMEONE AT DEALERSHIP HAD BEEN DRIVING IT SO IT HAD 4800 MILES WHEN I GOT IT. ON 10/3/2015, GOT IN CAR, STARTED ENGINE, SHIFTED CAR INTO DRIVE AND IT REVVED BUT DIDN'T MOVE. SERVICE PARKING BRAKE LIGHT CAME ON. I HADN'T TOUCHED THE PARKING BRAKE. TURNED CAR OFF AND ON AGAIN. SAME THING...CAR WOULDN'T SHIFT INTO GEAR, THEN GOT "SERVICE TRANSMISSION" MESSAGE AND CHECK ENGINE LIGHT. REPEATED TURNING CAR ON AND OFF SEVERAL TIMES, SHIFTING. NO RESPONSE. TURNED CAR ON, PUT IN REVERSE. HEARD A LOUD THUNK AND THE CAR MOVED BACKWARD. PUT IN DRIVE, HEARD A LOUD THUNK AGAIN, AND CAR MOVED SLUGGISHLY FORWARD. LIMPED HOME, CAR NOT RESPONDING AS NORMAL TO PRESSURE OF GAS PEDAL, PRAYING I GOT THERE WITHOUT THE CAR DYING. CALLED SERVICE AT 8 A.M. AT 9:30 A.M., WENT TO LEAVE HOUSE TO TAKE CAR TO DEALERSHIP. BACKED DOWN THE DRIVEWAY, PUT CAR IN DRIVE, NO RESPONSE. I THOUGHT I HAD GONE DOWN MY DRIVEWAY IN REVERSE, BUT IT MUST HAVE JUST ROLLED DOWN SINCE WE LIVE ON A HILL. I TURNED CAR OFF AND ON AGAIN, PUT CAR IN REVERSE. LOUD THUNK, LIKE THE BOTTOM WAS FALLING OUT OF CAR, AND CAR LURCHED INTO REVERSE. SHIFTED TO DRIVE, ANOTHER THUNK AND LURCH. PULLED CAR TO SIDE OF STREET AND CALLED CHRYLSER ROADSIDE ASSISTANCE FOR TOW. WAITED 5 HOURS FOR TOW TRUCK WHICH CAME FROM ANOTHER STATE. REALLY?! CAR IS NOW AT DEALERSHIP, GOT CALL TODAY 10/6 THAT THE VALVE BODY ON THE TRANSMISSION NEEDS TO BE REPLACED AND THAT IT IS A 7-10 DAY WAIT BECAUSE THE PART IS BACKORDERED. (AFTER READING

AFTER COMING TO COMPLETE STOP (AT A GAS PUMP), PUT TRANSMISSION INTO PARK, I STEPPED OUT OF VEHICLE, WITHIN 10 SECONDS THE VEHICLE BEGAN TO SLOWLY ROLLING BACKWARDS. MY VEHICLE STRUCK ANOTHER VEHICLE CAUSING DAMAGE TO BOTH VEHICLES. NOW BEING MORE AWARE OF THIS INCIDENT, I AM VERY CAREFUL TO ASSURE BOTH GEAR INDICATORS- SHIFT KNOB AND DISPLAY ON DASH- DISPLAY "P", AND CHECK VEHICLE PHYSICAL POSITION FOR MOVEMENT. I HAVE NOTICED THERE IS BOTH A LAG TO CHANGE DISPLAY AND NOT A POSITIVE INDICATION OF THE PARK POSITION WHEN CHANGING GEAR.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR SEAT BELT LATCH WAS AT AN ANGLE BELOW THE SEAT. AS A RESULT, THE CONTACT WAS UNABLE TO LATCH THE SEAT BELT. THE DEALER WAS CONTACTED AND ADVISED THE CONTACT TO PURCHASE SEAT BELT EXTENDERS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,865.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE PARKED WITH THE ENGINE OFF, THE VEHICLE MOVED INDEPENDENTLY AND CRASHED INTO THE GARAGE DOOR AT THE CONTACT'S RESIDENCE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,513......UPDATED 02/10/16 *BF *TR

I PULLED INTO A PARKING LOT, PUT THE VEHICLE INTO PARK AND LEFT THE ENGINE RUNNING. I GOT OUT OF THE VEHICLE, WHEN IT STARTED TO ROLL BACKWARDS. I ATTEMPTED TO CLIMB INTO THE VEHICLE TO STOP IT, WHEN I FELL TO THE GROUND AND THE LEFT FRONT TIRE OF THE VEHICLE RAN OVER MY PELVIC AREA. I AM POSITIVE THAT THE CAR WAS IN PARK AT THE TIME IT STARTED TO ROLL AWAY.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE REVERSING, THE NAVIGATION SYSTEM ILLUMINATED. THE CONTACT SHIFTED INTO DRIVE AND THE DASHBOARD DISPLAY SCREEN WENT BLANK, WHICH CONTROLLED ALL OF THE SETTINGS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE FAILURE WAS NOT REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.

I NOTICED THE PROBLEM HAS BECOME MORE PRONOUNCED STARTING SEPTEMBER 5, 2015. WHILE SLOWING DOWN TO STOP THE VEHICLE IT LUNGED FORWARD ALMOST CAUSING ME TO REAR END THE VEHICLE IN FRONT. I ALSO NOTICED DELAYS IN ACCELERATING FROM A STOP POSITION.

OUR NEW 2015 JEEP GRAND CHEROKEE LIMITED SHIFTED OUT OF PARK WITH THE ENGINE RUNNING WHILE PARKED AT THE END OF THE DRIVEWAY. MY WIFE HAD STOPPED THE VEHICLE, APPLIED THE BRAKES AND SHIFTED THE VEHICLE INTO PARK. SHE LEFT THE ENGINE RUNNING AND EXITED THE VEHICLE WHILE LEAVING THE DOOR OPEN. AFTER SHE WALKED AWAY FROM THE VEHICLE IT STARTED MOVING FORWARD ALONG THE DRIVEWAY TOWARDS THE ATTACHED GARAGE OF OUR HOUSE. SHE CHASED AFTER THE CAR AFTER IT STARTED TO SLOWLY ROLL AWAY AND SHE CAUGHT UP TO THE CAR AND TRIED TO GET IN, BUT COULD NOT FULLY GET IN. ALL SHE COULD GET IN WAS HER RIGHT FOOT TO STEP ON THE BRAKE AND AS SHE WAS HOLDING ONTO THE STEERING WHEEL AS THE CAR WAS STILL MOVING. TRYING TO GET IN FURTHER, HER LEFT FOOT AND WHOLE LEFT LEG BUCKLED UNDERNEATH AND BEHIND HER AND SHE COULD NOT THEN USE HER LEFT FOOT TO HOIST HERSELF INTO THE CAR. SO SHE GRABBED THE SHIFT THINKING SHE HAD TO PUT IT BACK INTO PARK BUT COULD NOT SEE TO CONFIRM AND ALSO TRIED TO PUSH THE IGNITION 'OFF' BUTTON BUT THE CAR WAS STILL RUNNING EVEN THOUGH SHE PUSHED THE OFF BUTTON AS HER RIGHT FOOT WAS STILL ON THE BRAKE. AFTER THE VEHICLE FINALLY STOPPED SHE THEN SHE FELL BACK ONTO THE GROUND TRYING TO RECOVER HER LOST FOOTING (LEFT FOOT AND LEG) AND THEN ROLLED OVER TO GET BACK UP ON HER FEET AND THEN SAT IN THE CAR TO CHECK THAT IT WAS IN PARK AGAIN (THE ENGINE WAS STILL RUNNING). SHE THEN SHUT OFF THE VEHICLE AND WITH INTENSE PAIN HOBBLED TO THE HOUSE SCREAMING IN PAIN WHILE CALLING OUT TO ME. A

I WAS BACKING OUT THE GARAGE AND RAN OVER SOMETHING. I PUT THE CAR IN PARK GOT OUT TO CHECK TO SEE WHAT IT WAS, THE CAR STARTED ROLLING AND HIT THE BACK OF GARAGE.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY WAS MOUNTED UNDER THE PASSENGER SEAT AND WAS VERY DIFFICULT TO ACCESS. THE CONTACT NOTIFIED THE DEALER, BUT THE MECHANIC COULD NOT REMOVE THE BATTERY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON DECEMBER 5, 2014, I ACCEPTED DELIVERY OF A NEW 2015 MODEL YEAR JEEP GRAND CHEROKEE OVERLAND 4X4, EQUIPPED WITH AN 8-SPEED PADDLE-SHIFT AUTOMATIC TRANSMISSION AND ?KEYLESS ENTER ?N GO.? ON DECEMBER 12, 2014, I WAS TRAVELLING WITH A FRIEND. WHEN WE REACHED OUR DESTINATION, I PULLED TO THE SIDE OF THE PAVED STREET, PLACED THE VEHICLE IN ?PARK,? PRESSED THE ?ON OFF? BUTTON TO SHUTOFF THE ENGINE, AND EXITED THE VEHICLE THROUGH THE DRIVER?S DOOR. THE PASSENGER HAD EXITED THE FRONT PASSENGER DOOR, AND WAS COMING AROUND THE REAR OF THE VEHICLE. (IT SHOULD BE NOTED THAT NEITHER I NOR MY PASSENGER HAD TO ?UNLOCK? OUR DOORS TO EXIT THE VEHICLE, CONFIRMING I HAD PLACED THE VEHICLE IN ?PARK.?) AS SHE APPROACHED THE LEFT REAR OF THE VEHICLE, SHE REMARKED THAT I HAD NOT SHUT THE VEHICLE OFF. AS I REPLIED, ?YES, I DID,? I NOTICED EXHAUST COMING FROM THE VEHICLE?S TAILPIPE. I RETURNED TO THE DRIVER?S DOOR, OPENED THE DOOR, REACHED IN AND PRESSED THE ?ON OFF? BUTTON 2-3 TIMES; THE VEHICLE WOULD NOT SHUT OFF. AS I WAS PRESSING THE ?ON OFF? BUTTON I BELIEVE I HEARD THE ENGINE ?REV? AND THE VEHICLE BEGAN TRAVELLING IN REVERSE. I WAS CAUGHT BETWEEN THE OPEN DRIVER?S DOOR AND THE VEHICLE AND DRUG ALONG. I REACHED IN AND GRABBED THE STEERING WHEEL IN AN ATTEMPT TO PULL MYSELF IN AND GAIN CONTROL OF THE VEHICLE. I WAS UNABLE, AND FINALLY LET GO OF THE WHEEL AND DROPPED INTO THE MIDDLE OF AN INTERSECTION. AS THE VEHICLE PROCEEDED ACROSS THE INTERSECTION IT BACKED INTO A WOODEN FENCE WHERE IT CAME T

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE FRONT ALARM BRAKING SENSOR ILLUMINATED AND THE VEHICLE CAME TO A COMPLETE STOP. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000.

DRIVING DOWN THE HIGHWAY NO OBSTACLES OR ANYTHING AROUND US AND THE SUNROOF EXPLODED. IT SOUNDED LIKE A GUNSHOT. PIECES OF GLASS STARTED FALLING DOWN ON MY WIFE AND I. WE DROVE IT STRAIGHT TO THE DEALER. LUCKY THE VEHICLE HAD A SUNSCREEN BECAUSE LARGE PIECES STARTED FALLING ON THE WAY. THE SERVICE MANAGER IS CHECKING TO SEE IF IT IS UNDER WARRANTY!

I PARKED MY CAR IN MY DRIVEWAY, LEFT THE CAR RUNNING. DID NOT ENGAGE THE PARKING BRAKE. I WALKED OUT OF THE CAR, INTO MY HOUSE TO PICK UP SOMETHING AND THEN RETURNED TO THE DRIVEWAY. MY CAR WAS NO LONGER IN THE DRIVEWAY, BUT WAS NOW ACROSS THE STREET AND IN MY NEIGHBORS YARD. IT APPARENTLY ROLLED BACKWARDS WHILE IN PARK. I AM VERY CONCERNED THAT THIS MAY HAPPEN AGAIN AND CAUSE INJURY TO SOMEONE. PLEASE LET ME KNOW HOW YOU WANT ME TO PROCEED. I OBVIOUSLY NEED A CAR FOR WORK AND TO CARPOOL, BUT AM NOT SURE IF I SHOULD CONTINUE TO DRIVE IT.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. AFTER PARKING THE VEHICLE AND RETURNING TO IT, IT WAS DISCOVERED THAT THE VEHICLE HAD SHIFTED INDEPENDENTLY INTO REVERSE AND CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56.

ON AUGUST 15TH 2015, I BROUGHT MY VEHICLE IN FOR A RECALL THAT I RECEIVED IN THE MAIL, ON THE LETTER IT STATES IT IS FOR ORC MODULE, SO I WENT INTO THE DEALERSHIP RAY BRANDT DODGE, JEEP ON WESTBANK EXPRESSWAY TO HAVE MY RECALL TAKEN CARE OF, WELL PRIOR TO BRINGING IN MY CAR I CALLED THEM TWICE TO MAKE AN APPOINTMENT TO HAVE MY CAR SERVICED, THEY INFORMED ME THAT I DID NOT NEED TO MAKE AN APPOINTMENT JUST TO BRING THE VEHICLE IN FOR THE RECALL. I BROUGHT THAT CAR IN THE SATURDAY OF AUGUST 15TH TO BE INFORMED THAT I NEEDED TO MAKE AN APPOINTMENT AND THEY WERE BACKED UP, I INFORMED THEM THAT I HAD CALLED TWICE TO MAKE SURE I GOT MY CAR TAKEN CARE OF AND GOT THIS RECALL ITEM TAKEN CARE OF, THEY COULD NOT SERVICE ME AND TOLD ME I HAD TO MAKE AN APPOINTMENT SO I LEFT WITH MY CAR NOT BEING SERVICED AND DRIVING MY VEHICLE WITH A KNOWN RECALL THAT I BROUGHT MY CAR IN FOR, ON AUGUST 27TH I HAD A CAR ACCIDENT, ,MY CAR IS STILL NOT BEEN SERVICED FOR THIS KNOWN RECALL CODE R05, AND NOW I HAVE HAD AN ACCIDENT IN MY CAR WHICH HAS ME SHOOK SINCE I KNOW THAT THERE IS A ISSUE WITH MY CAR. I AM WRITING THIS COMPLAINT BECAUSE I THINK IT IS HORRIBLE THE WAY THAT DEALERSHIP TREATED ME AND I COULD BE IN A DIFFERENT SITUATION AND NOT BE ABLE TO WRITE THIS COMPLAINT. I DO NOT KNOW IF THIS WILL DO OR CHANGE ANYTHING BUT I THOUGHT IT SHOULD BE HEARD.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 5 MPH, THE SHIFT LEVER FAILED WITHOUT WARNING. THE CONTACT MENTIONED THAT IF THE BRAKE WAS NOT ENGAGED, THE VEHICLE WOULD ROLL AWAY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.

AFTER REVERSING OUT FROM A PARKING SPOT, I USED THE ELECTRONIC SHIFTER TO PUT THE VEHICLE IN PARK (BY NUDGING THE SHIFTER FORWARD WITH FOOT ON THE BRAKE) SO I COULD QUICKLY RETRIEVE SOMETHING FROM THE GROUND; AS SOON AS I EXITED THE VEHICLE, I FELT IT PULL AWAY, APPARENTLY IN DRIVE (WHICH WOULD HAVE REQUIRED ME TO NUDGE THE SHIFTER BACKWARDS), AND IT ROLLED FORWARD AND STRUCK A FENCE POST BEFORE I WAS ABLE TO GET BACK IN AND GET MY FOOT ON THE BRAKE. THIS DAMAGED THE FRONT BUMPER AND TRIM, REQUIRING REPAIR BY A BODY SHOP. THE BRAND NEW VEHICLE WAS PURCHASED ONLY 9 DAYS PRIOR TO THE INCIDENT.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE PARKED, THE VEHICLE UNEXPECTEDLY ROLLED ACROSS A FIVE LANE STREET, CRASHED INTO A STOP SIGN AND AN UNOCCUPIED PARKED VEHICLE. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE DRIVER SIDE OF THE VEHICLE SUSTAINED SEVERE DAMAGES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE EXTERIOR DAMAGES WERE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. ....UPDATED 04/25/16 *BF *CN

SHIFTED THE AUTOMATIC TRANSMISSION INTO PARK, STARTED TO GET OUT OF THE VEHICLE AND IT ROLLED FORWARD. DESIGN FLAW WITH THE ELECTRONIC SHIFTER. NOT EASY TO TELL IF IT ACTUALLY IN PARK.

AS THE OWNER OF A 2015 JEEP GRAND CHEROKEE I FIND THAT THE ELECTRONIC SHIFTER IS A PROBLEM AREA. IT IS DIFFICULT TO TELL WHERE THE SELECTOR IS WITHOUT LOOKING AT THE INDICATOR. YOU THINK IT IS IN DRIVE AND ITS IN NEUTRAL,AND YOU WOULD BE UNABLE TO MAKE A MOVE QUICKLY IN AN ACCIDENT SITUATION (LIKE THE WOMAN IN THE MERCEDES ML HIT BY A TRAIN IN NY). WORSE YOU THINK IT IS IN PARK AND YOU WANT TO GET OUT WITH THE ENGINE STILL RUNNING, SAY TO GET THE MAIL OUT OF MY MAIL BOX, ONLY TO FIND OUT IT IS REVERSE AND STARTS TO MOVE AS YOU GO TO GET OUT. THIS HAS HAPPENED TO ME ON SEVERAL OCCASIONS. THE 2016 IS SUPPOSED TO FIX THIS, PERHAPS GOING BACK TO THE MECHANICAL SYSTEM WHICH IS DEFINITIVE. THAT FIX OUGHT TO BE RETROFITTED TO THE 2014 AND 2015 MODELS. OTHER THAN THIS ISSUE THE 2015 DIESEL GC IS ONE FANTASTIC VEHICLE.

ABOUT 18 MONTHS AGO THE NHTSA HAD ISSUED AN ADVISORY BULLETIN SUGGESTING THAT AUTOMAKERS REDUCE OR ELIMINATE ONBOARD INFO SYSTEMS DUE TO DISTRACTED DRIVERS, IN THE MEANTIME MORE COMPLEX SYSTEMS HAVE BEEN INSTALLED BY SAID AND WITH THE MOST RECENT HACKING OF THE ONBOARD ECM'S AS WELL AS DRIVING CONTROLS, I QUESTION WILL YOU POSSIBLY FOLLOW THROUGH WITH A MANDATE TO CEASE THESE SYSTEMS FROM BEING INSTALLED SEEING THAT HACKERS THROUGH THE BLUETOOTH SYSTEMS ALSO ONBOARD BE ELIMINATED TO STOP POSSIBLE HORRIFIC ACCIDENTS FROM HAPPENING. I UNDERSTAND THAT MANY ARE NOW ISSUING NEW SOFTWARE UPDATES THAT ARE SUPPOSED TO STOP THIS FROM HAPPENING, HOWEVER HACKERS HAVE " BACKDOOR METHODS " TO STILL BE ABLE TO ACCESS A CARS SYSTEM AND WITH ALL THE CYBER CRIME TAKING PLACE TODAY , THE ELIMINATION OF THESE SYSTEMS WOULD BE A SURE FIRE WAY TO STOP IT. A GOING BACK TO A MORE SIMPLER TIME WHEN THESE ISSUES DIDN'T EXIST SAY PRE 2003 STANDARDS. AS A CONCERNED CONSUMER I AM VERY WORRIED THAT SOME VERY BAD THINGS ARE GOING TO CONTINUE TO HAPPEN AND PUT MY FAMILY ( AS WELL AS OTHERS ) AT GREAT RISK. I WOULD IMPLORE YOU TO SERIOUSLY CONSIDER STOPPING THESE SYSTEMS FROM BEING INSTALLED IN ANY NEWER CARS THAT ARE PLANNED FOR RELEASE, YOU TIMELY DECISION WOULD BE GREATLY APPRECIATED , THANK YOU FOR YOUR TIME *TR

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V393000 (STRUCTURE); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHILE DRIVING MY BRAND NEW 3DAY OLD 2015 JEEP GRAND CHEROKEE, THE ENGINE COMPLETELY SHUT OFF. I LOST ALL CONTROL OF MY BRAKES AND STEERING. I WAS ABLE TO COAST AND GET OFF OF THE ROAD. I IMMEDIATELY CALLED THE DEALER WHO SENT A FLAT BED TOW TRUCK TO HAUL THE VEHICLE BACK TO THE DEALER. ONCE AT THE DEALER I WAS EXTREMELY UPSET AND SHAKEN AND RECEIVED A CHILLY RECEPTION FROM THE SALES MANAGER AND DEALER DIRECTOR. MY CONCERN AND VEHICLE MALFUNCTION WAS DOWNPLAYED. THE DEALERSHIP WAS VERY CONDESCENDING AND ACTED AS IF I HAD MADE UP THE ENTIRE SITUATION. THEY INSISTED THEY HAD NEVER HEARD OF A PROBLEM LIKE THIS OCCURRING WITH A JEEP. I TOLD THEM I DIDN'T WANT MY CAR FIXED, I INSTEAD WANTED MY TRADE IN BACK AND THE DEAL VOIDED. NO QUESTIONED WERE ASKED...THE DEALER NEVER OFFERED TO PUT ME IN ANOTHER JEEP WHICH I FOUND ODD, AND INSTEAD I WAS TOLD I WAS OVER REACTING AND THEY REVERSED MY PAPER WORK. THEY DEALER CONTINUED TO IGNORE MY CONCERN THAT SOMEONE COULD HAVE BEEN HURT DUE TO THIS PROBLEM AND THAT IT NEEDED TO BE REPORTED TO THE MANUFACTURER. THE PAPERWORK TO REVERSE MY SALE WAS EXECUTED QUICKLY AND I WAS ESCORTED OUT OF THE DEALERSHIP WITHIN 30 MINUTES. I DID CONTACT THE DEALERSHIP'S OWNER TO REPORT MY SAFETY CONCERN AND THE DEALERSHIP'S FLIPPANT ATTITUDE, BUT HAVE NOT RECEIVED A PHONE CALL BACK.

SUNROOF SHATTERED WHILE DRIVING DOWN HIGHWAY ON 2015 JEEP GRAND CHEROKEE. SOUND OF LARGE CRACK THEN IT SHATTERED. TOOK IT TO CERTIFIED JEEP SERVICE PROVIDER (ANCIRA JEEP, SAN ANTONIO, TX) AND PAUL, THE SERVICE MANAGER, SAID HE HAD NEVER SEEN ANYTHING LIKE THIS AND SOMETHING MUST HAVE HIT IT. THERE'S NO WAY IT WOULD HAVE JUST EXPLODED. NOTHING HIT IT - IT SHATTERED DUE TO EXCESSIVE HEAT. I HAVE CALLED JEEP, WHO SAYS THEY MUST STAND BEHIND THE RECOMMENDATION OF THE DEALER AND IT IS NOT A SAFETY ISSUE OR FAULTY PRODUCT ISSUE. IT IS MY RESPONSIBILITY TO FIX.

WHILE DRIVING THE 2015 JEEP GRAND CHEROKEE ON CRUISE CONTROL, I NEEDED TO ACCELERATE TO AVOID A TRAFFIC SITUATION. I STEPPED ON THE ACCELERATOR AND NOTHING. IT DID NOT ENGAGE TO SPEED UP EVEN THOUGH I PUSHED THE ACCELERATOR ALL THE WAY TO THE FLOOR. I REMOVED MY FOOT FROM THE ACCELERATOR AND STEPPED ON IT AGAIN, HOPING IT WAS A FLUKE, BUT STILL NO ACCELERATION. IT DID MAINTAIN THE SET CRUISE SPEED OF 65 MPH. IT TOOK APPROXIMATELY 15 TO 20 SECONDS OR MORE BEFORE THE ACCELERATOR FINALLY ENGAGED. I HAD DRIVEN THE VEHICLE EARLIER IN THE WEEK FOR ONE 8 HOUR STRAIGHT AND TWO 3 HOUR STRAIGHT TRIPS WITH NO ISSUE. ON THIS TRIP I HAD DRIVEN THE VEHICLE FOR 5 HOURS PRIOR TO THIS EVENT. STOPPED AND RESTED FOR ABOUT AN HOUR AND THEN PROCEEDED TO COMPLETE MY TRIP. ABOUT 3 HOURS INTO THIS LAST LEG IS WHEN THIS HAPPENED. IT HASN'T HAPPENED BEFORE OR SINCE (YET). I HAVE PREVIOUSLY REPORTED TO THE DEALERSHIP THAT THERE ARE MANY TIMES A BRIEF, SECOND OR SECOND AND ONE HALF DELAY FROM WHEN I STEP ON THE ACCELERATOR BEFORE THE ACCELERATOR ENGAGES. THIS IS SPORADIC AND DOESN'T SEEM TO BE A CONSISTENT PROBLEM. THE SALESMAN AND THE GENERAL MANAGER INDICATED THEY HAVEN'T HEARD OF THIS PROBLEM FROM OTHER OWNERS. I UNDERSTOOD THIS IS AN INHERENT PROBLEM WITH THE TOYOTA TUNDRA AND ASSUMED IT TO BE RELATED TO THE ELECTRONIC ACCELERATION PROCESS AS COMPARED TO THE OLD CABLE ACCELERATION LINKAGE IN YEARS PAST. I HAD IN FACT UPDATED THE SOFTWARE RELATED TO THE RECENT RECALL THROUGH THE UCONNECT WEB SITE, AT

I WAS SOLD A NEW 2015 JEEP GRAND CHEROKEE WITH AN OPEN RECALL ON THE VEHICLE (RECALL R38).

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE AUTO ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,500.

AIR SUSPENSION ON REAR NOT FUNCTIONAL. AIR BAGS COMPLETELY EMPTY. NO WARNING WITHIN DASH DISPLAY.

THIS IS A BRAND NEW CAR. HAVE BEEN ONLY TWO WEEKS WITH ME. BACK DOOR DOES NOT OPEN MOST OF THE TIME. I BRING THE CAR TO THE DEALER AND THEY TOLD ME IS SOMETHING WITH THE PROGRAM, AND THEY FIXED IT, BUT BEFORE GETTING THE CAR OUTSIDE FROM THE DEALER IT DOES THE SAME FAILURE 3 MORE TIMES. IS THE SECOND CAR IN LESS THAN A MONTH, SINCE THE FIRST ONE I BUYED PRESENT FAILURES TOO. THE FIRST ONE WAS THE SAME MODEL AND STAR TO PRESENTS PROBLEMS TURNING ON. DEALER CHANGE IT SAYING THERE ARE SOME DAMAGES AND AFTER TWO WEEKS OF HAVING THIS NEW ONE, THE PROBLEM WITH THE BACK DOOR BEGAN. IT MAY OPEN ONE DAY AND THE OTHER NOT OR DURING THE DAY. DOES NOT OPEN TRAYING THE BEEPER, THE BOTTOM INSIDE THE CAR OR MANUALLY.

I PURCHASE THIS VEHICLE 11/8/2014. SINCE THEN HERE IS AN ONGOING, HIGH PITCHED NOISE UPON ACCELERATION FROM ZERO TO ANY CRUISING SPEED. I HAVE TAKEN IT TO 3 DIFFERENT JEEP DEALERS FOR THIS COMPLAINT AND OTHERS. THE SERVICE DEPARTMENTS SAY IT IS DUE TO THE 9 SPEED AUTOMATIC TRANSMISSION. ONE DEALER TRIED TO BLAME IT ON MY PLASTIC SUNGLASSES IN THE OVERHEAD STORAGE COMPARTMENT. ONE DEALER REPORTED TO ME THAT THE SAME NOISE WAS HEARD ON 2 BRAND NEW VEHICLES JUST DELIVERED TO THEM. I ALSO HAVE ONGOING ELECTRICAL ISSUES - STEERING WHEEL CONTROLS REVERSE SIDES LEFT TO RIGHT, RIGHT TO LEFT FOR AUDIO CONTROLS, THE RADIO RANDOMLY STARTS SWITCHING CHANNELS, AUTOMATIC HIGH BEAM SENSORS TURNS ON TO ENABLE MODE, BUT IN THIS MODE THE HIGH BEAMS DO NOT DIM. THIS FUNCTION WORKED INITIALLY, THEN IT DIDN'T AND ONE DEALER SAID IT LOST IT'S PROGRAM SO THEY RESET IT. ANOTHER DEALER SAID THE SENSOR IS NOT WORKING. I WILL HAVE IT LOOKED AT AGAIN AT MY NEXT SERVICE APPOINTMENT. THE PHONE CALL/PHONE CALL CANCEL BUTTONS ALSO REVERSE FUNCTION. THE FUEL TAKE DOOR RANDOMLY POPS OPEN. THIS HAS HAPPENED WHILE DRIVING, WHILE THE CAR IS PARKED AT MY WORK OR HOME. I HAVE HAD THIS REPAIRED ONCE. IT STILL CONTINUES TO HAPPEN. THE JEEP WILL RANDOMLY LURCH FORWARD WHILE STOPPED, BRAKES ENGAGED AND VEHICLE IS RUNNING - AT A STOP LIGHT OR STOP SIGN.

JULY 2 2015 -BETWEEN 5:10 - 5:30 AM SOUTHBOUND 25 JUST PRIOR TO EXIT 217B FULL MOON NO RAIN / NO MOISTURE / NO ROAD DEBRIS AT TIME OF ACCIDENT NO JEEP INDICATOR LIGHTS / WARNING - NO UCONNECT MESSAGES NO RUSH HOUR / NO TRAFFIC MAINTENANCE / NO CONSTRUCTION. LEFT LANE WITH NO SHOULDER BUT WITH A CONCRETE CONSTRUCTION WALL. WE WERE DRIVING WITH LIGHT TRAFFIC (POSTED SPEED LIMIT 65, AND WE DROVE WITH THE SAME TRAFFIC IN OUR LANE WAS TRAVELING AT 67, AND WE WERE APPROX 'AT LEAST' 2 CAR LENGTHS BEHIND THE SILVER MAZDA). TWO CARS AHEAD OF US, I SAW BRAKING TAILLIGHTS, AND I PRESSED ON OUR BRAKE TO SLOW DOWN DUE TO SEEING THE BRAKING LIGHTS ON THE SECOND CAR THAT WAS IN FRONT US - NOT BECAUSE OF THE CAR IN FRONT OF US - MAZDA HAD NOT ENGAGED THEIR BRAKES AT THAT PARTICULAR TIME).WITHIN SECONDS AFTER I RELEASED THE BRAKE PEDAL, THE JEEP CONTINUED FORWARD AT A SLIGHTLY SLOWER SPEED, AND IT WAS THEN THE MAZDA CAME TO AN ABRUPT AND COMPLETE STOP, THAT I SLAMMED ON THE BRAKES BUT THERE WAS NO RESPONSE FROM THE BRAKES (*MEANING THERE WAS NO SUBSTANTIAL DECREASE IN THE FORWARD MOTION I THEN ADDED ADDITIONAL PRESSURE ON THE BRAKE PEDAL WITH NO CHANGE NO ENGAGEMENT OF THE BRAKING SYSTEM. I RECEIVED THIS EMAIL THE SAME MORNING AFTER THE ACCIDENT HAPPENED. ALERT: YOUR 2015 JEEP GRAND CHEROKEE HAS INDICATED THERE IS AN ISSUE THAT REQUIRES YOUR ATTENTION.HIS VEHICLE HEALTH ALERT HAS BEEN SENT TO NOTIFY YOU THAT AS OF 07/02/2015 AT 08:42AM EST, ATTENTION IS REQUIRED FOR ONE ISSUE. BRAKES & SUSPEN

NO ONE AT NHTSA CARES, I HAVE TIED INSTANT MESSAGE AND PHONE... THE RECALL 15V-461 HAS AN INCORRECT WEB ADDRESS, AND EVEN IF YOU DO GET TO THE SOFTWARE DOWNLOAD, IT IS NOT SOMETING THAT THE AVERAGE CONSUMER CAN LOAD. THE UCONNECT WEBSITE REQUIRES YOU TO TURN OFF YOUR SECURITY SOFTWARE ON YOUR COMPUTER TO DOWN LOAD, AND THEN THE STEPS FOR UPLADING TO THE VHEICAL ARE INSANE.

PULLING AWAY FROM TRAFFIC LIGHT, TRANSMISSION APPEARED TO BE STUCK IN EITHER FIRST OR SECOND GEAR, AND WOULD NOT SHIFT TO ANOTHER GEAR. ATTEMPTING TO ACCELERATE (GOT UP TO 20MPH) RESULTED IN THE ENGINE OVER REVVING AND THE OIL PRESSURE TO EXCEED 90 POUNDS. THE CHECK ENGINE LIGHT DID NOT COME ON. AFTER TURNING OFF VEHICLE AND LETTING IT SIT FOR APPROXIMATELY 30 MINUTES, DROVE THE VEHICLE AND EVERYTHING APPEARED NORMAL. WILL BE TAKING VEHICLE TO DEALER FOR DIAGNOSIS AND REPAIR.

TL* THE CONTACT RENTED A 2015 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED ON A SLOPE, THE VEHICLE SHIFTED INTO DRIVE WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE VEHICLE CRASHED INTO A METAL POST AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 9,500.

PRIOR TO RECEIVING THE SAFETY RECALL LETTER IN 2014 MY JEEP STARTED HAVING HEADLIGHT PROBLEMS WHERE I WILL BE DRIVING AND MY LIGHTS WILL GO OFF. THE DASHBOARD WILL LIGHT UP LIKE THE 4TH OF JULY AND CYCLE THROUGH LIKE I JUST STARTED THE VEHICLE. IT IS EXTREMELY DANGEROUS NOT TO MENTION FRIGHTENING. SO IMAGINE DRIVING WITHOUT HEADLIGHTS; IMAGINE DRIVING BEHIND OR IN FRONT OF MY VEHICLE AND WONDERING WHAT THE HELL IS GOING ON! I RECEIVED A SAFETY RECALL LETTER FOR THE IGNITION SWITCH ON SEPTEMBER 3RD 2014 AND THE PART IS STILL UNAVAILABLE!!! THIS IS TOTALLY UNACCEPTABLE AND I WANT TO KNOW WHY THESE PARTS ARE NOT BEING BUILT AND REPLACED. WHY BUILD NEW VEHICLES IF THE COMPANY CANNOT BUILD REPLACEMENT PARTS; TAKE CARE OF YOUR CURRENT LOYAL JEEP CUSTOMERS FIRST!

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING AND APPROACHING A TRAFFIC LIGHT, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE VIOLENTLY ACCELERATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT AVAILABLE. UPDATED 09/03/15*LJ UPDATED 11/06/2017*CN

VEHICLE WAS PUT INTO PARK WHILE RUNNING. THE VEHICLE THEN STARTED TO ROLL BACKWARDS WHILE STILL IN PARK AND THEN COLLIDED INTO ANOTHER PARKED VEHICLE. WHILE THE VEHICLE WAS ROLLING BACKWARDS 3 OTHER OCCUPANTS PROCEEDED TO EVACUATE THE VEHICLE BEFORE IT COLLIDED WITH THE OTHER PARKED CAR. THE EVACUATION OF THE VEHICLE LEFT THE DOORS OPEN WHICH, WHEN THE VEHICLES COLLIDED, LEFT THE DOORS OF THE ROLLING VEHICLE (THE JEEP) UNABLE TO BE CLOSED.*UPDATED* THE DRIVER LEFT THE VEHICLE TO GO INTO A GAS STATION, THE SHIFT INDICATOR SHOWED THE VEHICLE TO BE IN PARK. THE VEHICLE STARTED TO ROLLAWAY, THE TWO CHILDREN AND THE ADULT PASSENGER EVACUATED THE VEHICLE AS THEY THOUGHT IT MIGHT ROLL INTO STREET TRAFFIC AND BE STRUCK. A CHILD WAS INJURED EXITING THE VEHICLE AS THE VEHICLE COLLIDED WITH ANOTHER PARKED VEHICLE, AND THEN CONTINUED ON ROLLING INTO A DITCH. A BYSTANDER JUMPED IN THE VEHICLE TO TRY TO STOP THE ROLLING AND NOTICED THAT THE SHIFT INDICATOR WAS SHOWING THE VEHICLE WAS IN PARK.*SMCH....UPDATED 04/25/16 *BF UPDATED 11/01/2017*CN

I TRAVEL FOR A LIVING, OWN AND OPERATE MANY VEHICLES. I RECENTLY RENTED A GRAND CHEROKEE FOR A WEEK OF SALES IN MO. THE COMBINATION OF THE KEYLESS IGNITION AND ELECTRONIC SHIFT ARE VERY DANGEROUS FOR THE FOLLOWING REASONS: TO START, YOU PUT YOUR FOOT ON THE PEDAL AND PUSH THE BUTTON. NO PROBLEM. THE ELECTRONIC SHIFT DOES NOT HAVE INTUITIVE, DETENTE OR POSITIVE GEAR POSITIONS. IT REQUIRES SPECIFIC, COUNTER-INTUITIVE MOVEMENTS THAT MUST BE LEARNED, CAREFULLY EXECUTED AND TEDIOUSLY WATCHED: ON TWO OCCASIONS, I PUT MY FOOT ON THE BRAKE AND PUSHED THE BUTTON TO TURN OFF THE VEHICLE. WRONG! I CAME BACK TO A VEHICLE THAT WAS STILL RUNNING. I ALSO THOUGHT THE TRANSMISSION WAS IN PARK 3 TIMES WHEN IT WASN'T AND GOT OUT OF THE CAR ONLY TO HAVE IT START MOVING. ONE OF THOSE TIMES THE ENGINE WAS STILL ON. ANOTHER TIME IT ROLLED BACK INTO A PARKING LOT WHILE I WAS VISITING A CUSTOMER. AFTER 2 DAYS I TRAINED MYSELF TO BE EXTRA-EXTRA CAREFUL WHEN SHUTTING OFF AND EXITING THE CAR. NO ONE SHOULD HAVE TO BE THAT CAREFUL OR GO THROUGH AN UNNATURAL RITUAL TO TURN OFF A VEHICLE. I OWN AND DRIVE A MANUAL TRANSMISSION, AN AUTOMATIC AND A MOTORCYCLE. I HAVE DRIVEN THROUGHOUT THE US AND EUROPE. I HAVE NEVER EXPERIENCED ANYTHING AS POTENTIALLY DANGEROUS IN A MODERN VEHICLE. ...UPDATED 07/30/15 *BF

I WAS PULLING MY TRAVEL TRAILER SOUTH ON I65 SOUTH AT 70 MPH AND JUST CROSSED THE ALABAMA STATE LINE AND SAW YELLOW FLASHING LIGHT AND A SIGN TO REDUCE SPEED TO 60 MPH. I WAS IN CRUISE CONTROL SET AT 70 MPH. I PRESSED THE MINUS SHIFT PADDLE TO SLOW DOWN BUT IT DIDN'T SHIFT DOWN LOW ENOUGH TO SLOW ME DOWN. I THEN PUSHED THE PLUS SHIFT PADDLE TO PUT ME BACK INTO CRUISE CONTROL. THE ENGINE THEN OVER REVVED AND SHUT DOWN AND I NO LONGER HAD POWER TO CONTROL FORWARD MOTION. I COASTED TO THE BERM WHILE TRACTOR TRAILERS ZOOMED BY ME. I HAD ENOUGH MOMENTUM TO LEAVE THE HIGHWAY RAMP 143 AND THE COME TO A STOP. THE ENGINE PUSH START BUTTON STILL INDICATED RUN. I MADE A RIGHT TURN AS THE ENGINE WAS LIMPING ALONG. I THEN MADE ANOTHER RIGHT TURN ON AIRPORT ROAD AND ENGINE WAS STILL LIMPING. NOT KNOWING WHAT TO DO I LIMPED ON TO A DIRT ROAD UNTIL I CAME TO A GRAIN SILO WITH A PARKING AREA IN WHICH I STOPPED. I THEN PUSHED THE START BUTTON WHICH WAS STILL IN RUN AND THE BUTTON INDICATED OFF. I THEN PUSHED THE START BUTTON AND THE ENGINE STARTED AS NORMAL WITH NORMAL POWER AND I CONTINUED BACK ON MY TRIP TO MOBILE ALABAMA WITHOUT INCIDENT. THIS PROBLEM IS A POTENTIAL SAFETY PROBLEM AND ALL OWNERS OF MY MODEL OF JEEP SHOULD BE WARNED NOT TO USE THE SHIFT PADDLES WHEN IN CRUISE CONTROL. THE OWNERS MANUAL HAS NO WARNINGS. I CALLED THE DEALER AND THEN JEEP CHRYSLER CUSTOMER HOTLINE 1-800-992-1997 AND BOTH TOLD ME IT WAS CAUSED BY "CUSTOMER ERROR". I THINK THIS CONTROL SYSTEM SOFTWARE SHOULD LOCK

I OWN A 2015 JEEP GRAND CHEROKEE OVERLAND. I WAS INFORMED OF THE NHTSA RESEARCH INTO THE 2014 JEEP GRAND CHEROKEE AND THE PROBLEMS INDIVIDUALS WERE HAVING WITH THE COLLISION WARNING SYSTEM AND THE AUTOMATIC BREAKING. I HAVE EXPERIENCED THE SAME PROBLEM TWO TIMES. THERE WAS NO VEHICLE OR OBSTACLE CLOSE TO ME AND THE COLLISION AVOIDANCE SYSTEM INITIATED THE AUTMOATIC BREAKING SYSTEM WHILE DRIVING DOWN AN INTERSTATE HIGHWAY. IT DID NOT CAUSE AN ACCIDENT, THANKFULLY. AFTER THE SECOND INCIDENT, I DISABLED THE FORWARD COLLISION WARNING SYSTEM DUE TO MY FEAR THAT IT WOULD HAPPEN AGAIN AND CAUSE AN ACCIDENT. I WAS ALERTED TO YOUR INVESTIGATION INTO THE 2014 MODEL BUT WANTED TO BRING IT TO YOUR ATTENTION REGARDING MY 2015 MODEL. REFERENCE: THE OFFICE OF DEFECTS INVESTIGATION (ODI) HAS RECEIVED NINE COMPLAINTS ALLEGING INAPPROPRIATE ACTIVATIONS OF THE AUTONOMOUS BRAKING SYSTEM IN MODEL YEAR (MY) 2014 JEEP GRAND CHEROKEE VEHICLES. ALL NINE REPORTS ALLEGED UNEXPECTED BRAKING INCIDENTS PRECEDED BY COLLISION IMMINENT BRAKE WARNINGS AND RESULTING IN SUDDEN REDUCTION IN VEHICLE SPEED IN TRAFFIC. TWO COMPLAINTS REPORTED AUTONOMOUS BRAKING INCIDENTS WITH NO OBJECTS ON THE ROAD RESULTING IN RAPID INCREASE IN BRAKE FORCE AND ANTI-LOCK BRAKING SYSTEM (ABS) ACTIVATIONS. THE COMPLAINTS ALLEGED EXPERIENCING MULTIPLE EVENTS AT DIFFERENT LOCATIONS AND ROAD CONDITIONS. A PRELIMINARY EVALUATION HAS BEEN OPENED TO ASSESS THE FREQUENCY, SCOPE AND CONSEQUENCES OF THE ALLEGED DEFECT. THE FOLLOWING VOQ NUMBE

STARTED THE VEHICLE AND NOTICED THAT PARKSENSE AND FORWARD COLLISION WARNING WERE NOT WORKING AND EVERY FEW MINUTES, THE INSTRUMENT PANEL, WOULD BEEP AND OFTEN DISPLAY AN ERROR MESSAGE. THE MESSAGES IT DISPLAYED WERE, "SERVICE SHIFTER" (DISPLAYED MOST OFTEN), "PARK SENSE OFF" (IT WOULD AUTOMATICALLY TURN ON AND OFF) AND "ACC/FCW NOT WORKING SERVICE REQUIRED" (DISPLAYED A FEW TIMES). ALSO, THE SCREEN (INSTRUMENT PANEL) WOULD FLICKER A FEW TIMES AND BEEP.THE FORWARD COLLISION WARNING SENSOR DID NOT WORK, REGULAR CRUISE CONTROL DID NOT WORK, ADAPTIVE CRUISE CONTROL DID NOT WORK AND PARKING SENSORS DID NOT WORK. I BROUGHT IT TO THE DEALERSHIP AND IT APPEARS THAT THE ACC BALL (RADAR/CAMERA/THE THING THAT LOOKS LIKE THE EYE BALL ON THE FRONT BUMPER) HAD CORROSION AND ALL WIRES WERE SHOT. THEY ORDERED A NEW PIECE WITH HARNESS AND WILL REPLACE IT. HOWEVER, IT IS MY CONCERN THAT THIS IS A MAJOR ELECTRICAL ISSUE. THE WATER CAN EASILY GET INTO THE HARNESS (RAIN/SNOW/CAR WASH). IT SHOULD BE STILL UNDER WARRANTY BUT WHAT IS THE SOLUTION AFTER THE WARRANTY IS OVER? IT LOOKS LIKE IT NEEDS TO BE REPLACED EVERY 16,000 MILES (APPROX.)

ON MULTIPLE OCCASIONS WHILE USING THE ADAPTIVE CRUISE CONTROL THE VEHICLE WILL SUDDENLY AND UNEXPECTEDLY APPLY THE BRAKES WHEN THE PATH IS CLEAR IN FRONT OF THE VEHICLE. IT WOULD APPEAR LARGE OBJECTS SUCH AS A JERSEY BARRIER (COMMON IN WA) THE LEFT AND LARGE SLOWING TRAFFIC (A POTENTIAL DANGER) TO THE RIGHT WILL TRIGGER THE INAPPROPRIATE ACTION AND RESULTS IN A DANGEROUS SITUATION TO VEHICLES BEHIND! THE SITUATION THAT CAUSES THE PROBLEM IS NOT EASY TO REPRODUCE, HENCE ITS SURPRISE!