2015 Jeep Grand Cherokee complaints

1. RECALL UPDATED PERFORMED MAY 2019- AFTER UPDATE DIESEL REGENERATION OCCURS EVERY FEW DAYS- THIS PROCESS ONLY HAPPENED 2 TIMES BEFORE THE UPDATE WAS PERFORMED. 2. ERROR MESSAGES/LIMP MODE JULY 4, 2019- I RECEIVED TWO ERROR MESSAGES, 1. DIESEL FILTER 100% FULL SEE DEALER AND 2. AUTOMATIC EMISSIONS MODULE SEE DEALER IMMEDIATELY. MY VEHICLE WENT INTO LIMP MODE- STARTING AT ONLY BEING ABLE TO GO 35 AND PROGRESSIVELY GETTING WORSE I SAFELY PULLED IN TO A FRIEND'S DRIVEWAY. MY JEEP WAS TOWED TO SANTA MARIA JEEP WHICH IS THE CLOSEST JEEP DEALERSHIP AND 30 MINUTES AWAY. THE VEHICLE WAS RETURNED TO ME AFTER OVER $2,000 OF WORK WAS DONE. 3. ERROR MESSAGE JULY 22ND- 100% DIESEL FILTER FULL WHICH DRIVING MY NORMAL 120 MILE ROUND TRIP COMMUTE TO WORK. MY VEHICLE WHEN INTO LIMP MODE, I PULLED TO THE SIDE OF THE FREEWAY AND SHUT MY VEHICLE OFF. UPON RESTARTING MY VEHICLE THE MESSAGE HAD CLEARED. I PROCEEDED WITH CAUTION AND CONTINUED HOME. THE ERROR MESSAGE NEVER RETURNED. 4. ERROR MESSAGE/LIMP MODE JULY 26, 2019- 2 ERROR MESSAGES,1 DIESEL FILTER 100% FULL SEE DEALER AND 2. AUTOMATIC EMISSIONS MODULE SEE DEALER IMMEDIATELY. MY VEHICLE WENT INTO LIMP MODE- STARTING AT ONLY BEING ABLE TO GO 35 AND PROGRESSIVELY GETTING WORSE I SAFELY PULLED IN TO A FRIEND'S DRIVEWAY. MY JEEP WAS TOWED TO SANTA MARIA JEEP WHICH IS THE CLOSEST JEEP DEALERSHIP AND 30 MINUTES AWAY. THIS TIME UPON TALKING TO THE SERVICE MANAGER THEY WERE ABLE TO GIVE ME A RENTAL CAR WHICH WAS APPRECIATED BUT THE RENTAL CAR UNFOR

MOST OF THE TIME WHEN STARTING THE VEHICLE, THE UCONNECT INFOTAINMENT SCREEN DOES NOT BOOT UP OR DISPLAY ANYTHING (SCREEN STAYS BLACK) FOR UP TO 5 MINUTES. THIS IS A SAFETY CONCERN AS THE BACKUP CAMERA WILL NOT DISPLAY UNTIL THE THE UCONNECT SYSTEM HAS BOOTED UP. MANY OTHER FEATURE ARE ALSO UNAVAILABLE, BUT THE BACKUP CAMERA IS THE MAJOR CONCERN. THIS PROBLEM HAS BEEN ONGOING FOR QUITE SOME TIME NOW.

WHILE SIMPLY DRIVING DOWN THE ROAD MY PASSENGER SIDE HEADREST JUST POPS OPEN. IT SEEMS THE CLIPS HAVE BROKEN. THIS SHOULD BE A RECALL AS I HAVE SPOKEN TO MANY OWNERS WHO HAVE HAD THE SAME ISSUE. THIS IS A SAFETY ISSUE AND SHOULD BE TAKEN CARE OF FROM THE DEALERSHIP AND NOT COST $800.00 FOR SOMETHING THAT IS FAULTY.

MY VEHICLE BEGAN TO STALL WHILE CRANKING THEM IT SHUT OFF AND STOP WORKING AFTER MY FUEL TANK WAS BELOW HALF A TANK IT LEFT ME STRANDED. I CHECK THE FUEL PUMP FUSE THERE WAS NO POWER GETTING TO THE FUEL THE METER TEST REVEALED NO POWER. THE I SAW THE RECALLS ON 2011, 2012,, 2013 JEEPS AND DOGES FOR TIPM. THE DEALERSHIP SAID IT IS THE FUEL PUMP IN SUCH A YOUNG VEHICLE. THIS IS DANGEROUS FOR OTHERS HAD THEIR JEEP SHUT OFF OR STOP WORKING WHILE IN TRAFFIC.

JEEP GRAND CHEROKEE DIESEL, AFTER V08 RECALL (DIESEL EXHAUST ISSUE), CAR NOW WILL LAG, AND FAIL TO ACCELERATE AT LOWER SPEEDS UNDER LOAD. ACTS AS IF IT WILL STALL. DANGEROUS IN THAT IT FAILS TO RESPOND TO ACCELERATION INPUT UNDER THESE CONDITIONS, USUALLY AROUND 20-25 MILES PER HOUR. WHEN THIS OCCURS, CAR MAKES TWO VERY SHORT AND FAINT BUZZING NOISES FROM THE ENGINE COMPARTMENT. CAR DID NOT DO THIS PRIOR TO THE V08 DIESEL RECALL SOFTWARE FIX. THIS IS AN ONGOING PROBLEM, CAR HAS BEEN TO SHOP SEVERAL TIMES, AND EVERYTHING CHECKS OUT AS BEING NORMAL.

THE HEADREST IN MY 2015 JEEP GRAND CHEROKEE DEPLOYED. THE VEHICLE WAS SITTING IN MY DRIVEWAY. I TRIED TO RESET IT BUT NOTICED THE CHEAP PLASTIC BRACKETS ARE BROKEN. THE VEHICLE HAS 39,000 MILES AND HAS NOT BEEN IN ANY ACCIDENT. I HAVE OWNED THE JEEP FOR 24 HOURS. WELCOME TO JEEP?

AFTER THE FCA ECO DIESEL SETTLEMENT RECALL THE THROTTLE ON MY GRAND CHEROKEE DEISEL HAS SEVERE LAG UNTIL THE CAR HAS BEEN DRIVEN FOR SEVERAL MILES. IT DOES NOT MATTER IF YOU LET THE CAR WARM UP OR NOT. IT IS SO BAD THAT YOU CANNOT TRUST IT TO PULL OUT INTO TRAFFIC FOR FEAR THE THROTTLE WILL NOT ENGAGE EVEN WITH ADEQUATE SPACE FOR ENTERING TRAFFIC. I HAVE ALMOST BEEN HIT SEVERAL TIMES TRYING TO ENTER TRAFFIC DUE TO THIS LAG.

AT A PATIENTS HOME. JEEP WAS PARKED, APPROXIMATELY 10 MINUTES WENT BY AND ONE OF THE PEOPLE IN THE HOME STARTED YELLING MY VEHICHLE WAS ROLLING BACKWARDS. THE DRIVEWAY IS FLAT SURFACE. IT MANAGED TO TAKE OUT A FENCE AND DAMAGE THE BACK END OF MY JEEP. LUCKILY ANOTHER PERSON IN THE HOME WAS ABLE TO RUN AMD JUMP IN IT BEFORE IT HIT TREES GOING DOWN A LARGE HILL.

ON 7/17/2019, I GOT INTO MY VEHICLE TO RUN ERRANDS TO NOTE THAT THE PASSENGER SIDE HEADREST HAD EXPOSED WIRES AND WAS NOT IN ITS' NORMAL POSITION. I HAD NOT BEEN INVOLVED IN ANY ACCIDENT AND THERE WAS NO FORCE APPLIED TO THE HEADREST. I DID NOT ATTEMPT TO FIX IT AS I KNOW NOTHING ABOUT VEHICLES AND DIDN'T WANT TO CAUSE ANY FURTHER DAMAGE. I WENT TO THE DEALERSHIP WHO LOOKED OVER AT IT FROM THE DRIVERS SIDE WINDOW AND STATED THE ENTIRE THING WOULD HAVE TO BE REPLACED. HE DIDN'T GO AROUND TO GET A CLOSER LOOK OR ANYTHING- HE JUST STATED TO ME THAT BECAUSE OF THE WIRING THE ENTIRE UNIT NEEDED REPLACING-- HE THEN WENT INSIDE AND TOLD BE IT WOULD BE $800 SINCE I DIDN'T HAVE AN EXTENDED WARRANTY AND WE WOULD HAVE TO WAIT ON THE PART TO COME IN. I TOLD HIM THAT I WOULD NEED TO THINK ABOUT IT. I WENT HOME AND RESEARCHED THE ISSUE, STUMBLING ACROSS SEVERAL COMPLAINTS LIKE MINE. I WAS UNABLE TO REST THE HEADREST, ASSUMINGELY MY PLASTIC PIECES HAD BROKE OFF AS WELL. I CALLED JEEP CUSTOMER SERVICE AND TO SUM IT UP, I WAS GIVEN A CASE NUMBER AND TOLD TO KEEP ALL OF MY RECEIPTS JUST IN CASE SOMETHING COMES UP LATER BUT SHE COULD NOT HELP ME ANY FURTHER. MY JEEP HAS ABOUT 81,000 AND HAS BEEN VERY WELL MAINTAINED. IT IS VERY CONCERNING THAT THIS ISSUE IS OCCURRING SO MUCH AND JEEP IS NOT DOING ANYTHING ABOUT IT TO ENSURE THE SAFETY NOR THE SATISFACTION OF THEIR CUSTOMERS.

I GOT INTO MY PARKED VEHICLE AFTER WORK, AND NOTICED THE PASSENGER HEADREST WAS PUSHED FORWARD, WHICH WAS NOT THE CASE WHEN I PARKED IT TO GO INTO WORK. UPON FURTHER INSPECTION, THE PLASTIC BRACKET THAT HOLDS THE HEADREST IN APPEARED TO BE BROKEN. THIS IS A SAFETY HAZARD AS I AM NOW WORRIED THAT THE DRIVER HEADREST WILL ALSO POP AND LEAD TO A COLLISION. THIS IS NOT THE FIRST REPORTED INCIDENCE OF THIS OCCURING, AND IT NEEDS TO BECOME A RECALL.

MY FAMILY (1 YEAR OLD, 4 YEAR OLD, DOG, WIFE, AND I) WERE DRIVING FROM NC TO NY. WE STOPPED OUTSIDE OF ERIE SO I COULD GET SOME FOOD AND MY WIFE COULD WALK THE DOG. FOR A FEW MINUTES SHE TOLD BY THE CAR WITH THE DOOR OPEN WALKING THE DOG WHILE I GOT FOOD. WE GOT BACK IN THE CAR AND SHE SAID SOMETHING SMELLED FUNNY. I LOOKED AROUND AND SAW NOTHING SO WE HEADED BACK ON I-90. AS SOON AS WE GOT ON THE HIGHWAY WE SAW SMOKE AND PULLED OFF IMMEDIATELY. WE GOT THE KIDS AND DOG OUT AWAY FROM THE JEEP AND I WENT BACK TO SEE WHAT WAS GOING ON. I NOTICED NOW THE BACK SEAT WAS SMOKING AND REALIZED IT WAS THE PILLOW THAT MY WIFE HAD PUT BY HER FEET. IN THE LITTLE AMOUNT OF TIME THAT THE PILLOW WAS DOWN THERE WITH THE DOOR OPEN IT CAUGHT THE PILLOW ON FIRE WHICH THEN CAUGHT THE DOGS BED ON FIRE. I REPLACED THE LIGHT AND CHECKED IT AND NOTICED WITHIN SECONDS IT GET BURNING HOT AND THERE IS NO COVER OR PROTECTION FROM THIS BULB AT ALL.

DRIVERS SIDE HEADREST AIRBAG DEPLOYED ON ITS OWN WHILE DRIVER NOT IN VEHICLE AND NO IMPACT TO VEHICLE.

SERVICE SHIFTER MESSAGE APPEARS

VEHICLE EXHIBITED WHAT FELT LIKE A HARD DOWNSHIFT FROM SECOND TO FIRST GEAR. JOLT WAS CONCERNING ENOUGH THAT DRIVER HAD TO APPLY ADDITIONAL BRAKE PRESSURE WHEN COMING TO A FULL STOP. TECHNICIAN AT REPAIR FACILITY DISCOVERED THAT JOLT FELT BY OPERATOR WAS ACTUALLY ENGINE MOVING SIGNIFICANTLY DUE TO DEFECTIVE HYDRAULIC ENGINE ISOLATORS (ENGINE MOUNTS MOPAR P/N 68252522AA). MOUNTS WERE REPLACED AND PROBLEM NO LONGER DETECTED. INTERNET RESEARCH REVEALS THAT THIS IS A KNOWN ISSUE WITH THE WK2 MODEL OF THE JEEP AND TYPICALLY OCCURS APPROXIMATELY FOUR (4) YEARS AFTER DATE OF MANUFACTURE. OPERATOR'S CONCERN IS THAT INADEQUATELY OR UNSECURED ENGINE SHIFT COULD CAUSE COLLISION OR LOSS OF VEHICLE CONTROL. MANUFACTURER APPARENTLY DOES NOT FEEL THIS DEFECTIVE/UNRELIABLE COMPONENT DESIGN IS A SAFETY ISSUE.

ACTIVE HEADREST RESTRAINT (AHR) DEPLOYED WITH NO ACCIDENT. CAN WAS IN MY DRIVEWAY. DEALERSHIP SAYS PART BROKE INSIDE. REPLACEMENT NORTH OF $1000.

ACTIVE HEAD REST ON THE PASSENGERS SEAT HAS DEPLOYED. PLASTIC RETAINERS APPEAR BROKEN INSIDE THE HEADREST. THIS HAPPENED WHILE THE VEHICLE WAS PARKED IN MY GARAGE. THE VEHICLE HAS NOT HAD A COLLISION.

TAKATA RECALL- WHILE DRIVING AT SPEEDS ABOVE 35 MILES, IT FEELS AS IF THE VEHICLE SLOWS DOWN AS IF THE GEARS CHANGED AND IT REQUIRES MORE PRESSURE TO BE APPLIED TO THE GAS ACCELERATOR FOR THE VEHICLE TO GO THE SAME SPEED. THIS HAS HAPPENED MULTIPLE TIMES AT SPEEDS OF APPROXIMATELY 35 AND OVER.

RECEIVED A SERVICE SHIFTER MESSAGE WHILE GOING FROM PARK TO DRIVE ON DASH BOARD DISPLAY RECENTLY 3 TIMES. I READ ONLINE OTHERS HAVE EXPERIENCED THIS SAME ISSUE.

HEADLIGHT ILLUMINATION AT NIGHT IS TERRIBLE. IF ON A HIGHWAY WITH NO ADDITIONAL LIGHTING YOUR VISIBILITY IS DANGEROUSLY LOW EVEN WHEN USING THE HIGH BEAMS AND FOG LIGHTS. IF INCLEMENT WEATHER LIKE RAINING, MAKE VISIBILITY EVEN WORSE. A RECALL AND UPGRADE TO THE HEADLIGHTS SHOULD BE ISSUED.

DRIVING ON A MAJOR HIGHWAY ONE MORNING ON WAY TO WORK AND HEARD AN EXTREMELY LOUD "POP". LOOKED BACK AND THE LEATHER HEADREST HAD COMPLETELY UNLOADED LIKE AN AIRBAG AND DEPLOYED. LUCKILY IT DID NOT STRIKE MY HEAD AND CAUSE ME TO SWERVE AND CAUSE AN ACCIDENT. THE PLASTIC PIECE THAT HOLDS THE MECHANISM IN PLACE SNAPPED. NO ACCIDENT TO CAUSE THIS OR ANYTHING. CLEARLY THE PART IS DEFECTIVE. THIS NEEDS TO BE RECALLED IMMEDIATELY.

ACTIVE HEAD REST ON THE DRIVERS SEAT HAS DEPLOYED. PLASTIC RETAINERS APPEAR BROKEN INSIDE THE HEADREST. THIS HAPPENED WHILE THE VEHICLE WAS PARKED. THE VEHICLE HAS NOT HAD A COLLISION.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S MOTHER-IN-LAW WAS DRIVING 55 MPH, THE HEADREST SPRANG FORWARD AND STRUCK THE BACK OF THE DRIVER'S HEAD. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 64,218.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S WIFE WAS DRIVING 65 MPH, SHE HEARD AN ABNORMAL NOISE AND THE SUN ROOF WINDOW SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO SUNLAND PARK CHRYSLER JEEP DODGE RAM (LOCATED AT 950 CROCKETT ST, EL PASO, TX 79922, (915) 228-2005), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 37,000.

SEAT BELTS ON BOTH DRIVER AND PASSENGER SIDES HAVE FRAYED

WHILE DRIVING IN STOP AND GO TRAFFIC I WAS STOPPED WITH MY FOOT IN THE BRAKE PEDAL THE ENGINE STARTED REVVING INTO HIGH RPMS THE CAR STATED SURGING AND THE BRAKES WOULDN'T STOP THE CAR. I REAR ENDED THE VEHICLE IN FRONT OF ME. *JS

I WAS DRIVING COMING TO A STOP LIGHT GOING ABOUT 20MPH AND I HEARD A LOUD BANG LIKE A GUNSHOT AND GOT HIT IN THE BACK OF THE HEAD BY MY HEADREST. LUCKILY I WAS NOT HURT BUT IT DID SCARE THE LIVING DAYLIGHTS OUT OF ME. THANKFULLY IF I WAS NOT ON THE HIGHWAY WHEN IT HAPPENED I COULD OF SWERVED AND GOTTEN INTO A SERIOUS ACCIDENT.

TWICE I HAVE BEEN DRIVING AND THE VECHILE SHUTS DOWN ON ME ONCE IN THE MIDDLE OF A BUSY ROAD AND I CAN'T PUT THE CAR IN NEUTRAL, I CAN'T PUT FLASHERS ON, NOTHING WILL WORK. IT TOOK 2 HOURS AND MAGICALLY EVERYTHING CAME BACK ON WITH A CHECK ENGINE LIGHT. WE WENT TO THE DEALER THEY HAD IT FOR A WEEK SAID THE SHIFTER MODULE NEEDED TO REPLACED AND THE BATTERY , $2000 LATER WE TAKE IT HOME AND SAME THING HAPPENS AGAIN. NOW IT'S A DIFFERENT MODULE THAT NEEDS TO REPLACED. TAKE IT HOME AND IT HAPPENS A THIRD TIME. THEY BASICALLY SAY THEY DON'T KNOW AND THEY CAN'T DUPLICATE TBE PROBLEM. WE TAKE IT HOME AND EVERYTHING WORKS FOR 3 MONTHS UNTIL TODAY WHEN THE WHOLE PROBLEM REPORTS ITSELF WHILE I'M DRIVING. IT'S BEEN 5 HOURS AND I STILL CAN'T GET THE CAR TO EVEN TURN A LIGHT ON. IT'S COMPLETELY UNSAFE THE WAY IT JUST TURNS OFF IN THE MIDDLE OF DRIVING I AM TERRIFIED TO KEEP DRIVING IT. AND I'M TIRED OF PAYING MONEY FOR A PROBLEM NO ONE CAN SOLVE. THIS SEEMS LIKE IT HAPPENS TO OTHERS AND SHOULD BE A RECALL. I CAN'T BELIEVE NOTHING CAN BE FIXED. IT'S COMPLETELY UNSAFE AND UNRELIABLE.

WHILE DRIVING DOWN THE HIGHWAY MY DRIVERS HEAD REST COLLAPSED FORWARD.

APPROXIMATELY 1:00 PM ON 6/9/2019 WHILE DRIVING ON HIGHWAY 5 IN NORTHERN CALIFORNIA THE PASSENGER HEADREST EXPLODED OPEN HITTING MY DAUGHTER IN THE HEAD AND NECK WHO ALSO HAPPENS TO BE 31 WEEKS PREGNANT

DRIVING DOWN THE INTERSTATE WHEN SUDDENLY THE DRIVER'S SIDE ACTIVE HEAD RESTRAINT DEPLOYED AND THE HEADREST SHOT FORWARD TOWARDS THE BACK OF MY HEAD. LUCKILY, I WAS SEATED FORWARD, LOOKING IN MY MIRRORS TO CHANGE LANES SO IT DID NOT HIT MY HEAD. TAKEN TO THE JEEP DEALERSHIP AND THEY STATED THAT THE PLASTIC CLIPS INSIDE THE HEADREST SEEMED TO HAVE BROKEN AND CAUSED THE HEADREST TO DEPLOY UNEXPECTEDLY.

'TAMARA RECALL' WHEN THE CAR IS ON THE TOUCH SCREEN DO NOT WORK. THE TOUCH PAD WON'T ALLOW YOU TO CHANGE THE SETTINGS FOR THE AIR CONDITIONING, THE RADIO , THE SEATS SETTINGS ARE ANYTHING. SO THE ONLY THING IT ALLOWS YOU TO DO IS LISTEN TO THE RADIO ON ONE CHANNEL. I'M PAYING FOR SIRI AND THE TOUCH PAD WON'T ALLOW ME TO SWITCH TO IT EITHER.

VEHICLE DROVE FINE BUT WHEN TURNED OFF, THE DASH LIGHTS STAYED ILLUMINATED. WOULDNT TURN OFF EVEN AFTER A FEW HOURS. NEXT MORNING IT WOULDNT START AND GAVE A FULL HOST OF "SERVICE SYSTEM IMMEDIATELY" PROMPTS. SOUNDED LIKE IT WOULD BEGIN TO TURN OVER, BUT WOULD SHUT OFF IMMEDIATELY. STARTED AGAIN AFTER 8 HOURS BUT STILL HAD CHECK ENGINE LIGHT ON. CODE CAME OUT TO BE "LOST CONTACT WITH ECU"

DRIVING DOWN AN OPEN ROAD, SUDDENLY THE "BRAKE NOW" WARNING STARTS BEEPING AND BRAKES ARE AUTOMATICALLY APPLIED. THIS HAS HAPPENED SEVERAL TIMES WITH NO VEHICLES, ETC IN FRONT OF THE VEHICLE. HAPPENED EVEN AFTER THE RECALL WAS COMPLETED ON IT FOR THE CRUISE CONTROL SYSTEM.

DRIVERS SIDE HEAD RESTRAINT DEPLOYED WHILE CAR WAS IN MOTION ON A HIGHWAY. IT APPEARS A PARTICULAR PLASTIC CLIP WITHIN THE HEADREST BROKE ON ITS OWN CAUSING THE HEADREST TO DEPLOY. THIS CREATED QUITE A SAFETY RISK AS IT WAS A HUGE DISTRACTION. NO ACCIDENT WAS INVOLVED, FORTUNATELY.

WHILE THE CAR WAS RUNNING, BUT PARKED IN THE SCHOOL PARKING LOT. A FRIEND PLACED HIS BACKPACK INTO THE CAR AS HE WAS GETTING INTO THE PASSENGER SEAT. THE HEADREST CAME OFF AND WAS HANGING BY A NYLON STRAP AND A BROKEN PIECE OF PLASTIC WAS DROPPED INTO THE PASSENGER FLOORBOARD AREA. INICALLY, I THOUGT HE HAD DONE IT, BUT REALIZED HE DIDN'T HIT THE HEADREST WITH THAT MUCH FORCE TO DISLODGE OR BREAK THE HEADREST. HE GOT IN AND WE DROVE HOME, THINKING WE WOULD LOOK AT IT THERE. MEANWHILE, I HAD HIM TEXT MY SERVICE ADVISOR (COLLEEN) AT GREENWAY DCJ DEALERSHIP IN ORLANDO, FLORIDA. SHE ADVISED ME THAT I WOULD HAVE TO HAVE THE HEADREST REPLACE AS IT COULD NOT BE REATTACHED DUE TO THE BROKEN PLASTIC PIECE. WHILE RESEARCHING THIS INFORMATION I DISCOVERED THAT THIS IS A KNOW PROBLEM BUT IT IS NOT YET A RECALL ISSUE. I FEEL THAT IT NEEDS TO BE INVESTIGATED MORE CLOSELY AND THE REPAIRS COVERED. I AM LUCKY THAT IT WAS NOT MY HEADREST, AND THAT IT DIDN'T OCCUR WHILE I WAS DRIVING AT INTERSTATE SPEEDS. I AM HOPEFUL THAT HQ WILL DO THE RIGHT THING AND FIX MY BROKEN HEADREST AS WELL AS INSPECT AND REPLACE OR REPAIR MY DRIVER'S SIDE HEADREST SINCE I'M NOW PARANOID THAT IT WILL HAPPEN TO THAT ONE NEXT AND WHILE EITHER MYSELF, MY HUSBAND, OR SOMEONE ELSE IS DRIVING THE JEEP.

WHILE IN PARK IN MY DRIVEWAY THE PASSENGER SIDE ACTIVE HEADREST DEPLOYED WHILE A PASSENGER WAS SITTING IN THE SEAT. NOTHING HIT MY VEHICLE, I DIDN'T HIT ANYTHING AND NO OTHER AIRBAGS DEPLOYED NOR THE DRIVER SIDE ACTIVE HEADREST DEPLOYED. THE INSTRUMENT CLUSTER DOES NOT SHOW ANY INDICATION OF DEPLOYMENT AND NOTHING IN MY VEHICLES INFORMATION CENTER DISPLAY SHOW ANY KIND OF EVENT. THE VEHICLE IS AT APPROXIMATELY 79,855 MILES WHEN THE INCIDENT OCCURRED. THE VEHICLE ALSO HAS NEVER BEEN IN A MAJOR ACCIDENT WHERE ANY OF THE AIRBAGS OR HEADREST HAVE DEPLOYED BEFORE. UPON INSPECTION OF THE MALFUNCTION I NOTICED THAT A COUPLE OF SMALL PLASTIC PIECES HAD BROKEN AWAY AND WERE RESTING IN THE BACK COVER OF THE HEADREST. I FEEL MAYBE THIS IS THE DEFECTIVE PART OF PLASTIC THAT BROKE AND MADE THE HEADREST DEPLOY.

MSG APPEARING SERVICE SHIFTER, TOOK INTO SHOP AND STATED IT COULD BE AN ELECTRICAL WIRING BUT WILL NOT KNOW UNTIL THEY BREAK DOWN THE SHIFTER. JEEP HAS ALREADY HAD A RECALL BUT I'VE ALREADY TAKEN CARE OF THAT RECALL ON THIS JEEP. READING A LOT OF PEOPLE ARE HAVING THE SAME ISSUE WITH THE SERVICE SHIFTER AND REALLY SHOULD BE A RECALL ON THIS. AT THIS TIME I HAVE A SHORT TO THE CIRCUIT IN THE SHIFTER.

MY CHECK ENGINE LIGHT CAME ON. I BROUGHT IT TO MY JEEP DEALER.THEY FOUND CODE P0302 AND SAID THE LEFT ENGINE HEAD HAD TO BE REPLACED AS WELL AS #2 FUEL INJECTOR.I HAD JUST OVER 50000 MI. THE HEAD WAS COVERED UNDER WARRANTY,THE FUEL INJECTOR COST ME 415$. JEEP SHOULD HAVE COVERED THIS COST. JEEP REIMBURSEMENT DEPARTMENT DENIED ME REIMBURSEMENT.WHAT CAN BE DONE TO RECOVER MY COST?

WHILE DECELERATING, 8HP70 AUTOMATIC TRANSMISSION EXPERIENCES SEVERELY DELAYED DOWNSHIFTS WITH HARD JERKING FROM 3RD TO 2ND AND FROM 2ND TO 1ST GEARS. DOWNSHIFT FROM 2ND TO 1ST IS MOST SEVERE, OFTEN CAUSING VEHICLE TO LUNGE FORWARD AFTER HAVING ALREADY COME TO A COMPLETE STOP. THIS ISSUE ESSENTIALLY OCCURS EVERY TIME THE VEHICLE IS DRIVEN. IT HAS BEEN TO A JEEP DEALERSHIP TWICE FOR SERVICE, BUT THEY CANNOT FIX/IDENTIFY THE PROBLEM.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE PARKING THE VEHICLE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE LUNGED FORWARD AND CRASHED INTO ANTHER VEHICLE WITHOUT WARNING. THE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS SLIGHTLY DAMAGED, BUT WAS DRIVEN TO RUSS DARROW CHRYSLER DODGE JEEP MILWAUKEE (888-497-8363, LOCATED AT 7676 N 76TH ST, MILWAUKEE, WI 53223). THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE; HOWEVER, THE COMPUTER SYSTEM WAS UPDATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,060. *AS *AS

EMISSION CHECK ENGINE LIGHT FOR SMALL EVAPORATION EMISSION SYSTEM LEAK P0456 FAULT CODE. ALSO, FUEL TANK WONT FILL WITH FUEL AT HIGHER NOZZLE FLOW RATES... POSSIBLY DUE TO TANK CHECK VALVE. THE CHECK ENGINE LIGHT WILL DISQUALIFY THE EMISSION TEST FOR THE VEHICLE AND PREVENT OBTAINING A LICENCE PLATE RENEWAL. THE CHECK VALVE WILL ONLY ALLOW A SLOW FILL USING A MANUAL GRASP OF THE NOZZLE LEVER TO RESTRICT THE FLOW TO THE SMALLEST AMOUNT POSSIBLE. THIS APPEARS TO BE A COMMON PROBLEM AND NEEDS A RECALL THE REFILL IS OF COURSE, IS DONE IN PARK, AT A GAS STATION. THE CHECK ENGINE LIGHT OCCURS AT STARTUP.

AIR CONDITIONING MESSED UP SO WE TOOK IT IN. WAS TOLD IT IS THE EVAPORATOR COIL NEEDS TO BE REPLACED. THE PART IS ON NATIONAL BACK ORDER WHICH SOUNDS TO ME LIKE THIS IS AN ISSUE A LOT OF JEEP OWNERS ARE DEALING WITH. THE AIR CONDITIONING BLOWS HOT AIR AND MAKES A SOUND LIKE IT IS CUTTING OFF AND THEN BACK ON. IT HAPPENS WHETHER WE ARE PARKED OR IN MOTION. WE HAVE LESS THAN 30,000 MILES ON OUR CAR TOO SO THIS SEEMS LIKE IT'S JUST A PROBLEM THAT IS HAPPENING WITH THIS PARTICULAR VEHICLE.

VEHICLE JUMPS FROM D (DRIVE) TO I WITHOUT WARNING AND HAS TO BE PLACED BACK TO DRIVE. VEHICLE IS IN MOTION WHEN THIS HAPPENS, MOSTLY CITY, BUT HAS HAPPENED ON HIGHWAY.

NOTE: I ENTERED AN ERRONEOUS VIN NUMBER ON MY COMPLAINT A FEW MINUTES AGO. MY DESCRIPTION OF THE PROBLEM WAS LISTED ON THAT COMPLAINT.

DRIVING MY GRAND CHEROKEE ON I-40 WITH CRUISE CONTROL SET TO 75, I ENTERED A CONSTRUCTION ZONE AND APPLIED THE BRAKES TO SLOW DOWN. INSTEAD OF SLOWING DOWN, THE CAR ACCELERATED UP TO ABOUT 90 MPH. I WAS SPEEDING IN AND OUT OF TRAFFIC LIKE A MAD PERSON AND, LUCKILY, I MANAGED TO KEEP MY WIFE AND I ALIVE. THEN THE BRAKES WERE ON THE FLOOR, I COULD NOT DISCONNECT THE CRUISE CONTROL, COULD NOT SHIFT OUT OF GEAR AND COULD NOT TURN THE CAR OFF. AFTER A PERIOD OF TIME, WE BEGAN A SLIGHT INCLINE AND THE CAR SLOWED. THEN I HAD CONTROL FOR A SHORT TIME WHEN THE POWER STEERING WENT OUT; IT CAME BACK ON AFTER ABOUT A MINUTE. WE WERE TOWED TO THE NEAREST DEALER (70 MILES) AND THE CAR REMAINED THERE IN ORDER FOR CHRYSLER TO SEND A TEAM TO INVESTIGATE. AFTER 4 WEEKS CHRYSLER INFORMED ME THAT THERE WAS NO PROBLEM. TELL THE TRUTH, I COMPETELY EXPECTED THEM TO NOT TAKE BLAME FOR THIS. THIS WAS THE MOST FRIGHTENING THING THAT HAS EVER HAPPENED TO ME - I THOUGHT FOR SURE THAT WE WOULD BE KILLED - WEAVING IN AND OUT OF DIESEL TRUCKS AND CONSTRUCTION ZONE. I TOOK OUT BARRIERS AND TRAFFIC CONES IN MY EFFORT TO SAVE US. I HAD SERIOUS CONCERNS ABOUT OPERATING THIS VEHICLE AGAIN BUT MY THOUGHT IS THAT CHRYSLER PROBABLY FIXED THE PROBLEM WITHOUT TAKING RESPONSIBILITY FOR IT. I DID DISCOVER THAT THERE IS SOMETHING YOU CAN DO IF YOU ARE IN THIS PREDICAMENT AND I WISH I HAD KNOWN ABOUT IT BEFORE. IF YOU HOLD IN ON THE START BUTTON FOR A FEW SECONDS, THE CAR WILL TURN OFF. I HAD HELD IN ON THE START BUTTON

THE INCIDENT OCCURRED ON OR ABOUT THURSDAY, APRIL 10TH 2019 AT 12:10AM. IT INVOLVES THE BRAKES OF THE VEHICLE NOT BEING ABLE TO STOP THE VEHICLE AT LOW SPEEDS. THE ENTIRE INCIDENT WAS CAPTURED ON A HIGH-QUALITY FRONT-FACING DASHBOARD CAMERA WITH AUDIO, VIDEO, AND GPS. THERE WERE NO INJURIES. DESCRIPTION OF THE INCIDENT IS AS FOLLOWS: WHILE I WAS ON THE INTERSTATE 10 WEST FREEWAY IN REDLANDS, CA, I MANEUVERED TO THE MOST RIGHT LANE ON THE HIGHWAY IN PREPARATION TO APPROACH AN EXIT LESS THAN 1 MILE AWAY (UNIVERSITY AVE.) DUE TO LANE CLOSURES (LEFT LANES) AT THE TIME I WAS ON THE FREEWAY, TRAFFIC WAS BUMPER-TO-BUMPER AND VERY LOW SPEED. WHILE IN THE MOST RIGHT LANE AND STILL AT VERY LOW SPEED, I ENGAGED THE ADAPTIVE CRUISE CONTROL FEATURE ON THE VEHICLE. WITHIN AROUND 5 SECONDS OF ENGAGING THE ADAPTIVE CRUISE CONTROL, THE VEHICLE SLOWED DOWN TO A STOP BECAUSE OF THE VEHICLE IN FRONT OF MINE HAD STOPPED. AT THAT POINT, THE CRUISE CONTROL FEATURE SELF-DISENGAGED AS NORMAL. ONLY A FEW SECONDS LATER, THE VEHICLE POSSIBLY ABNORMALLY VIBRATED. AS THE VEHICLE CONTINUED TO CREEP FORWARD IN TRAFFIC AS NORMAL, I APPLIED THE BRAKES TO STOP, BUT THE VEHICLE WOULD NOT STOP OR SLOW DOWN. AS I NEARLY APPROACHED COLLIDING WITH THE VEHICLE AHEAD OF ME, I ENGAGED THE PARKING/EMERGENCY BRAKE WITH MY FOOT, AND THAT DID NOT SEEM TO SLOW OR STOP THE VEHICLE EITHER. A SECOND ATTEMPT TO ENGAGE THE PARKING BRAKE DID NOTHING AS WELL. WITHIN A FEW SECONDS, THE CAR ALMOST SLOWED TO A STOP DUE TO ROLLING FR

THE VEHICLE WAS BEING PARKED AND FROM SHIFTING FROM DRIVE TO REVERSE THE VEHICLE TURNED OFF AND WOULD NOT START AGAIN FOR A FEW MINUTES. THE VEHICLE SHOWED THE SERVICE KEYLESS SYSTEM AND THE CHECK ENGINE LIGHT THEN APPEARED.

WHEN DRIVING FOR ABOUT 20MN AFTER SLOWING DOWN TO GO THREW TOWN AND COMING TO A STOP. I WILL START DRIVING AGAIN AND. TRYING TO GET UP TO SPEED MY JEEP WILL NOT SHIFT GEARS. I HAVE BEEN IN NEUTRAL FOR SEVERAL MINUTES BEFORE IT SHIFTS. THIS HAS HAPPENED SEVERAL TIMES. IT HAS ALSO HARD SHIFTED, AND HAS HAD SURGED OF POWER WHERE IT LUNGES A HEAD.

TAKATA RECALL, MY INTERIOR DOOR LOCKS HANDLES KEEP BREAKING.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING, THE PLASTIC BRACKET ON THE HEADREST FRACTURED AND CAUSED THE HEADREST TO MOVE FORWARD WITH EXTREME FORCE. AS A RESULT, THE HEADREST STRUCK THE PASSENGER. THERE WAS NO INJURY. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 47,000.