2015 Jeep Grand Cherokee complaints

2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEFECTIVE AUTOMATIC HEADLIGHT FEATURE. *LD THE CONSUMER STATED THERE WAS ALSO A MALFUNCTION WITH THE KEYFOB. *TR

VEHICLE KEEP JUMPING FROM REVERSE TO PARKING,SOMETIMES WHEN I IM TRYING TO PARK.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE REVERSING THE VEHICLE, THE REAR CAMERA PROXIMITY LINES FAILED. THERE WERE NO WARNING INDICATORS ILLUMINATED. BOBB CHRYSLER DODGE JEEP RAM (13007 WICKER AVE, CEDAR LAKE, IN 46303, (219) 267-1226) DIAGNOSED THAT THE STEERING COLUMN MODULE NEEDED TO BE REPAIRED. IF THE REPAIR WAS NOT COMPLETED, IT WOULD AFFECT THE AIR BAGS. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.

VEHICLE BEGINS THE SHIFT HARD. SLAMMING INTO GEARS THEN ALL LIT GUTS ON DASHBOARD COME ON. CAR THEN LOOSES ALL POWER INCLUDING POWER BRAKES AND POWER STEERING. IT ALSO STATES PARKING BRAKE MUST ENGAGED AND EMERGENCY BRAKE IS DISABLED. VEHICLE WAS IN MOTION ON SIDE STREET IN NEIGHBORHOOD. GOING FORWARD. AFTER VEHICLE WAS STOPPED WE HAVE VIDEO OF MESSAGES AND ALL LIGHTS GOING.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE BRIGHTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE HEADLIGHTS WERE DESIGNED IN THAT MANNER AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS NOT AVAILABLE.

FAMILY WAS GETTING IN CAR AFTER DINNER, CAR TURNED ON BUT IN PARK, WHEN THERE WAS A LOUD SOUND- PASSENGER HEADREST DEPLOYED OUT OF NOWHERE! THANK GOODNESS ELDERLY FAMILY MEMBER SITTING IN FRONT SEAT, WHO IS ON A BLOOD THINNER, WAS HUNCHED FORWARD AT THE TIME! MY HUSBAND LOOKED AT MANUAL AND TRIED TO RESET AS SUGGESTED BUT HE STATES IT WON'T- SEEMS LIKE A PLASTIC PIECE IS BROKEN. CALLED DEALERSHIP BUT THEY STATE IT'S NOT UNDER WARRANTY- CAR UNDER 36K MILES, AND WILL COST $700 TO REPLACE SINCE PLASTIC PIECE BROKEN. KIND OF AFRAID TO LEAN HEAD ON DRIVER'S SIDE NOW, IN CASE IT DEPLOYS TOO!

WHILE DRIVING AT HIGHWAY SPEED MY 2015 JEEP GRAND CHEROKEE ECO DIESEL STARTED TO MAKE A RUMBLING NOISE, THE OIL PRESSURE LIGHT CAME ON WITHIN A MINUTE THE ENGINE SHUT OFF STILL AT HIGHWAY SPEED. WHEN I PULLED OVER TO THE SHOULDER THE CAR WAS STUCK IN GEAR, WOULD NOT RESTART AND HAD A SMALL OIL LEAK. THE CAR WAS TOWED TO THE NEAREST DEALER WHO DETERMINED THAT THE CAR HAD ENGINE DAMAGE AND THE ENGINE NEEDS TO BE REPLACED. CAR HAS LESS THAN 33,000 MILES AND STILL HAS ORIGINAL TIRES, AND BRAKES. ALL OIL CHANGE SERVICES WERE PERFORMED AS SUGGESTED. CAR WAS PURCHASED NEW FROM DEALER AUGUST 4TH, 2015.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. AFTER THE CONTACT SHUT THE VEHICLE OFF AND LOCKED THE DOORS, THE DOORS RANDOMLY UNLOCKED. ON ONE OCCASION, AFTER LOCKING THE VEHICLE, THE REAR HATCH DOOR ERRONEOUSLY OPENED. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE LOCAL DEALER WAS NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 4,000. *TT CONSUMER STATED THIS HAS HAPPENED ON SEVERAL OCCASION. FRONT AND BACK DOORS UNLOCKED.*JB

VEHICLE FIRE - WHILE DRIVING MY 2015 JEEP GRAND CHEROKEE ECODIESEL, THE VEHICLE LOST POWER ON A CITY STREET AND SPONTANEOUSLY CAUGHT FIRE. THE FIRE QUICKLY FILLED THE CABIN WITH CHEMICALS AND SMOKE. THERE WERE NO WARNING SIGNS AND LUCKILY, DUE TO THE COLD TEMPERATURES, THE FIRE WAS PUT OUT BEFORE MYSELF AND THE OTHER OCCUPANT WERE BURNT UP IN THE CAR. AFTER TWO WEEKS OF INVESTIGATIONS BY THE DEALERSHIP AND FIAT CHRYSLER, THERE IS STILL NO DETERMINATION OF THE CAUSE. THE CAR WAS PURCHASED NEW AND LESS THAN THREE YEARS OLD AND THE TIME OF OCCURRENCE. *DT*JB *DT *DT *TR *DT *TR*JB

BETWEEN 1/2 & 1/4 TANK THE VEHICLE WILL RUN OUT OF FUEL AND STALL DUE TO THE SECONDARY TRANSFER FUEL PUMP FAILING TO RUN TO TRANSFER THE REMAINING FUEL IN THE HORSESHOE SHAPED TANK TO THE SIDE WHERE THE MAIN PUMP DRAWS FUEL FROM . THIS HAPPENS WITHOUT WARNING AND VEHICLE WILL NOT START UNTIL YOU ADD FUEL TO BRING THE LEVEL ABOVE 1/2 TANK . HAVE HAD IT TO DEALER TWICE FOR REPLACEMENT AND THE PUMP FAILS AGAIN SHORTLY AFTER . THIS IS ALSO A SAFETY CONCERN AS VEHICLE CAN STALL DURING PASSING OR WHILE IN HEAVY TRAFFIC SITUATIONS . THIS IS A POORLY ENGINEERED SYSTEM AND AT THE VERY LEAST THE SECONDARY FUEL PUMP NEEDS TO BE RECALLED AND IMPROVED TO STOP THESE FAILURES

AFTER 3.5 YEARS OF NO PROBLEMS, OUR JEEP HAS BEEN BACK TO THE DEALER SERVICE EVERY MONTH SINCE AUGUST 2018.CURRENTLY AT SERVICE SINCE 1/14/19, 15 BUSINESS DAYS. IN AUGUST: PULLED INTO A PARKING SPOT AND THE WIPERS STARTED, COULD NOT TURN THEM OFF DIFFERENT MESSAGES FLASHED 'NO BUS', AND VARIOUS OTHER MSGS. CHECK ENGINE LIGHT WAS ON. TOOK IN TO DEALER THE NEXT DAY. RECALLS WERE PERFORMED. WE FELT, OUR PROBLEMS HAD BEEN SOLVED. THEY WERE NOT. SEPTEMBER: ARRIVED AT MY SON'S SCHOOL 7:15 A.M. WIPERS STARTED, CHIMING STARTED, MESSAGES FLASHED, TIRE PRESSURE FLASHED. TURNED ENGINE OFF, RESTARTED PROBLEM SOLVED. OCTOBER: ON BALTIMORE BELTWAY WITH MY SON'S CARPOOL IN THE CAR, WE WERE IN RUSH HOUR TRAFFIC CRAWLING ALONG... WIPERS START, CHIMING, MESSAGES FLASHING 'SERVICE ELECTRONIC THROTTLE CONTROL' AND OTHERS... THEN CAR STARTED LURCHING AND LUNGING SOMEHOW GOT IT LIMPING INTO THE DEALER... PODDED IT AND IT THREW OVER 480 CODES. IN SERVICE FOR 10 DAYS. ALTERNATOR REPLACED, DID NOT HELP. NOVEMBER: ARRIVED HOME AFTER AN 1.5 HOUR TRIP, CHIMING STARTED, MESSAGES FLASHED. BUT THIS TIME AS I REVERSED INTO DRIVEWAY, CAR THREW ITSELF INTO PARK. DECEMBER: AGAIN DRIVING CAR POOL OF YOUNG TEENAGERS, EXITED BALTIMORE BELTWAY, WIPERS START, CHIMING, MESSAGES, 'SERVICE ELECTRONIC THROTTLE', 'AUTO PARK DISABLED', SERVICE SHIFTER, ETC. ENGINE REVVING BUT WE'RE BARELY MOVING. THERE WAS NOWHERE TO SAFELY PULLOVER AND I HAVE NO IDEA IF ANY OF THE EXTERIOR LIGHTS ARE WORKING. I HAD TO MAKE A LADY TURN T

ON DECEMBER 13, 2018 WE ATTEMPTED TO MOVE OUR JEEP FROM ONE PARKING SPACE TO ANOTHER. TURNING INTO THE NEW SPACE, THE POWER STEERING WENT COMPLETELY OUT MAKING IT EXTREMELY DIFFICULT TO STEER AT ALL. THE JEEP WAS TAKEN INTO THE DEALERSHIP, WHO TOLD US THE POWER STEERING PUMP WOULD NEED REPLACED. THE PART WAS ON BACK ORDER AND IT WOULD TAKE UNTIL AFTER CHRISTMAS TO GET IN. WE WERE FORCED TO DRIVE THE JEEP WITH THE POWER STEERING NOT WORKING. IN WINTER, IN NE OHIO. WHEN CHRISTMAS TIME CAME AND WENT, THE DEALERSHIP INFORMED US THAT THE PART WAS STILL NOT AVAILABLE AND WE WOULD HAVE TO WAIT UNTIL JANUARY 30, 2019 - 7 WEEKS SINCE THE INCIDENT OCCURRED. HERE WE ARE, JANUARY 31, 2019 AND NOW THE DEALERSHIP TELLS US THERE IS NOTHING THEY CAN DO AND IT WILL BE AT LEAST MARCH, 2019 UNTIL THEY CAN GET ANY REPLACEMENT. WE PURCHASED THIS VEHICLE IN FEBRUARY, 2018. AND THIS PROBLEM OCCURRED 10 MONTHS LATER. JEEP SHOULD BE RESPONSIBLE FOR HAVING REPLACEMENT PARTS AVAILABLE ON THEIR VEHICLES, ESPECIALLY SOMETHING AS IMPORTANT AS POWER STEERING IN THE DEAD OF WINTER IN OHIO. VERY UNSAFE, AND VERY DISSATISFIED!

CAPLESS GAS CAP CRACKED AND IT COMES RIGHT OFF HOUSING. I SCREW IT BACK IN AND DRIVE ON, PROBABLY SAFETY ISSUE. JEEP DEALER CAN ONLY ORDER ENTIRE CAPLESS FILLER ASSEMBLY. $450 PART W/INSTALL. THEY REDESIGNED FUEL FILLER ASSEMBLY ON NEWER JEEPS, BUT THIS CURRENT FAULTY DESIGN SHOULD BE RECALLED AT NO CODT TO OWNER! ALSO THE FILLER NECK BROKE RIGHT AT 36000 MILES AND COULDNT FILL WITH GAS AS IT WOULD ACT LIKE IT WAS FULL. ENTIRE JOB $600

REAR LIGHTS STOP LIGHTS AND DIRECTIONALS GOING OFF AND ON

I HAVE REPORTED A PROBLEM ON JANUARY 7, 2019 ABOUT THE VEHICLE LCD DISPLAY FAILED TO LIGHT UP WHEN I STARTING MY 2015 JEEP GRAND CHEROKEE IN SOME OCCASION. AND LATER HAVE IDENTIFIED SOME MORE PROBLEMS. THE GPS NO LONGER WORKS, IT IS TURNING AROUND AT AN IRRELEVANT POSITION WHEN I AM DRIVING ON THE ROAD, AND THE DISPLAY FREQUENTLY PUPS UP A WARNING OF 'VEHICLE PHONE REQUIRES SERVICE, PLEASE CONTACT YOUR DEALER.' AS THE ATTACHED PHOTO. WITH AN APPOINTMENT, I BRING BACK MY CAR TO THE DEALER THIS MORNING (1/28/2019), IT DOESN'T BEEN FIXED AT THE END OF THE DAY, NOR DOES IT BEEN ABLE TO RETURN TO THE STATE BEFORE CALLBACK SERVICE, NOT EVENT BEEN ABLE TO ROLLBACK TO THE STATE AS I HAND OVER IT IN THE MORNING. THE UCONNECT SYSTEM NO LONGER EXIST ON MY VEHICLE , AND COULD NOT REINSTALLED WITHOUT RADIO SYSTEM HARDWARE BEING REPLACED WITH A NEW ONE, FOR WHICH I NEED TO PAY $890.37 AS I BEEN INFORMED OFFICIALLY DURING THE SERVICE. I AM VERY FRUSTRATED, AS MY CAR WAS VERY LIGHTLY USED (ONLY 33KMILES) AND DOES NOT HAVE ANY PROBLEMS BEFORE THE RECALL SERVICE, AND GOT THREE UCONNECT ISSUES JUST AFTER THE RECALL SERVICE, AND THEN IN THE ATTEMPT TO FIXING THESE TREE ISSUES IN THE SERVICE DEPARTMENT OF THE DEALER, THE CONTROL DEVICE WAS PHYSICALLY DESTROYED EVEN THE UCONNECT SYSTEM NO LONGER BEEN ABLE TO REINSTALLED . I AM NOT THE PERSON THAT IRRATIONALLY DENYING THE WEAR AND TEAR OF VEHICLE HARDWARE, BUT WHAT THE HELL OF THE PURPOSE OF THE RECALL SERVICE? AND WHY SHOULD I RESPONSIBLE FOR ALL

WITH MY CAR PARKED IN THE GARAGE AND NO ONE IN IT THE DRIVERS SIDE HEADREST DEPLOYED.

IT'S BEEN SINCE MAY 2018 WITH IN/OUT VISITS TO THE DEALERSHIP FOR A CONSTANT PROBLEM. MY STEERING WHEEL WOBBLES OVER 70MPH ON MY 2015 GRAND CHEROKEE WK2 HIGH ALTITUDE, ALL STANDARD FEATURES. THIS STARTED AFTER 26K MILES AND NOW I HAVE 39K MILES. I'VE RESEARCHED DOZENS OF FORUMS AND READ THROUGH TSBS WITH NO SOLUTION. I HAD THE DEALER REPLACE THE TIRES, TWICE, WITH MICHELIN PREMIER LTX 20INCH TIRES, SEVERAL ROAD FORCE TESTS, HIGH SPEED BALANCES, SEVERAL ALIGNMENTS, RACK AND PINION REPLACED, FRONT WHEEL BEARING ASSEMBLIES REPLACED, ALL NEW SHOCKS AND AFTER ALLLLLLLLLLL OF THAT, SHE STILL WOBBLES!!!!!!! THE DEALER HAS THROWN THEIR HANDS UP AND WILL NOT HELP ME ANY FURTHER. THE STEERING WHEEL ONLY WOBBLES BETWEEN 70-80MPH. ANOTHER CUSTOMER'S WHEELS WERE PLACED ON MY CAR AND TESTED WITH SAME ISSUE. PRIVATELY OWNED ALIGNMENT CENTERS ALSO CONFIRMED A SPOT ON ALIGNMENT AND WHEEL BALANCE. ALL BUSHINGS APPEAR TO BE INTACT. THE JEEP IS NOT SAFE TO DRIVE ON THE HIGHWAY.

THE VEHICLE WAS PARKED, AND SUDDENLY THE DRIVER'S FRONT SEAT HEAD RESTRAINT DEPLOYED FOR NO REASON WITH INCREDIBLE FORCE. THE VEHICLE WAS PARKED WITH NO INSULT TO VEHICLE OR REASON FOR THIS TO OCCUR. I REPORTED TO LOCAL DEALER AND THE HEADREST RESTRAINT CANNOT BE RESET. IT REQUIRES A TOTAL REPLACEMENT OF THE HEADREST THAT ISN'T COVERED UNDER STANDARD OR EXTENDED WARRANTY. THE COST OF THE PART TO REPLACE IS $846.30 PLUS LABOR. THIS IS A SAFETY ISSUE AND SEEMS TO BE A DEFECT AS THE RESTRAINT DEPLOYED FOR NO REASON. THE DEALER OFFERED NO ASSISTANCE WITH THIS ISSUE.

I HAVE PUT MY JEEP GRAND CHEROKEE FOR A RECALL SERVICE (MFGR CAMPAIGN#: CDJR S27, CDJR U65) RECENTLY, IN WHICH I BEEN TOLD BY THE SERVICE PERSON THAT ONLY SOFTWARE WARE BEEN UPDATED FOR THIS RECALL SERVICE. SINCE THEN, THE LCD DISPLAY SCREEN WILL NOT START TO LIGHT UP IN SOME OCCASION WHEN I TURN ON MY CAR, THE SCREEN DOES NOT RESPONSE FOR ANY TOUCH AT THIS MOVEMENT, AND IT EVENTUALLY LIGHT UP AFTER 3-5MINUTES AND TURNS UP THE DISPLAY TO THE NORMAL. THIS PROBLEM HAPPENS EVERY OTHER DAYS, AND MAKES ME VERY HESITATE TO BACKUP MY CAR WHENEVER IT HAPPENS, AS I GET USED OF THE BACKUP CAMERA ON THE CAR. THE PROBLEM NEVER EXIST BEFORE THE RECENT RECALL SERVICE. IN THE NORMAL WAY, THE SCREEN SHOWS THE BOOTING UP DISPLAY WHENEVER I STARTS UP MY CAR, BUT NOW, FOR SOME OCCASION, THE SCREEN KEEPS IN DEAD FOR 3-5 MINUTES AFTER THE ENGINE HAS BEEN START UP.

WHEN IN MOTION, TRANSMISSION DOWNSHIFTS TO FIRST GEAR. ENGINE RACES.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE CONTACT WAS REVERSING THE VEHICLE OUT OF A PARKING SPACE, THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT WARNING OR AN IMPACT. THE CONTACT'S WIFE WAS INJURED AND HOSPITALIZED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 46,000. *DT*JB

OUR DRIVEWAY HAS A SLOPE. WE PARK FACING UP THE HILL AND THREE TIMES THE VEHICLE HAS ROLLED BACKWARDS WHILE IN PARK AND NOT RUNNING. ONE TIME, VEHICLE OFF, MY HUSBAND AND I WERE STILL SITTING IN IT. BRAKING APPLIED AND THE VEHICLE STOPPED EASILY. TWICE THERE WAS A LIGHT COATING OF SNOW (NOT ICY) SO I COULD CLEARLY TELL THAT THE FRONT TIRES ROLLED AND DID NOT SLIDE. I DIDN'T THINK TO CHECK ALL FOUR TREAD MARKS. THIS COULD BE HUGELY DANGEROUS IF I HAPPENED TO BE BEHIND THE VEHICLE WHEN IT HAPPENS. THE VEHICLE IS NEW TO ME...PURCHASED AS USED ABOUT 2 MONTHS AGO.

WHEN MAKING A TURN ON A CITY PAVED ROAD MY PASSENGER SEAT HEAD REST EXPLODED!

IVE HAD THIS CAR IN THE SHOP 4 OR 5 TIMES FOR EXTREME OVERHEATING COSTED ME 4500 SO FAR AND NEVER FIXED

FRONT SEAT PASSENGER HEADREST BURST WHILE DRIVING!JUST PICKED MY MOM UP FROM THE AIRPORT SHE IS COMPLAINING OF HEADACHE! IT WAS SO LOUD IT SCARED ME I WASN'T SURE WHAT HAD HAPPENEF THEN MY MOM SAID IT FELT LIKE SOMETHING HIT HER IN THE HEAD! I THOUGHT SOMEONE SHOT AT MY CAR!!! I PULLED OVER AND NOTICED THE HEADREST WAS COMPLETELY DISLODGED.I AM VERY CONCERNED IF IT HAPPENS TO ME IBEOULD LOSE CONTROL OF MY CAR !! THIS WAS VERY SCARY AND I HOPE MY MOM IS OKAY!!!

I HAVE A SERIOUS SAFETY ISSUE WITH MY 2015 JEEP GRAND CHEROKEE. I HAVE BROUGHT IT TO THE DEALER FOR THIS PROBLEM MORE THAN ONCE AND THEY ARE NOT ABLE TO IDENTIFY ANY ISSUES WITH THE VEHICLE. THEY HAVE NOT BEEN ABLE TO REPLICATE MY EXPERIENCE. IN SHORT ON A FEW OCCASIONS WHILE DRIVING AT LOW SPEED THE VEHICLE SEEMS TO CHANGE GEAR AND ACCELERATE. I WOULD BEST DESCRIBE IT AS A SURGE. THIS PAST SATURDAY (12/08/18), WHILE COMING TO A STOP A THREE WAY INTERSECTION MY JEEP ACCELERATED WITHOUT WARNING. I ALREADY HAD BEEN DEPRESSING THE BRAKE WHEN THE SURGE HAPPENED AND SINCE I HAVE EXPERIENCED THIS BEFORE I WAS ABLE TO BRING THE VEHICLE TO A STOP. I WAS LUCKY I DID NOT ACCELERATE INTO TWO WAY TRAFFIC. I WAS NOT SO LUCKY IN DECEMBER OF 2017. I WAS STOPPED AT A TRAFFIC LIGHT (MY WIFE AND ADULT SON WERE IN THE CAR TO WITNESS THIS). WHEN THE LIGHT CHANGED, I TOOK MY FOOT OFF THE BRAKE AND MY CAR SUDDENLY LURCHED FORWARD. I JAMMED DOWN HARD ON THE BRAKE BUT MY CAR MADE CONTACT WITH THE CAR IN FRONT OF ME RESULTING IN A FENDER BENDER. IT COULD HAVE BEEN WORSE. I EXPERIENCED THIS PHENOMENON ONE OTHER TIME WHILE DRIVING ALONG AND STOPPING AT A LIGHT. FORTUNATELY, THERE WERE NO OTHER VEHICLES NEARBY. AS YOU MIGHT IMAGINE, THIS HAS DESTROYED MY CONFIDENCE IN THIS VEHICLE. I AM AFRAID THAT THIS WILL HAPPEN AGAIN AND MAY CAUSE A MORE SERIOUS ACCIDENT!

NAVIGATION SYSTEM STOPPED SHOWING THE ACTUAL LOCATION OF THE CAR ON THE MAP. THIS IS A SAFETY HAZARD BECAUSE I COULD NOT NAVIGATE TO WHERE I NEEDED TO GO. IN ADDITION, IT DISPLAYS THE SPEED LIMIT OF THE (INCORRECT) PLACE WHERE IT PLACES THE CAR ON THE MAP. THIS COULD LEAD THE DRIVER TO GO TOO FAST OR TOO SLOW FOR THE SITUATION. THIS INCORRECT LOCATION IS DISPLAYED WHETHER THE VEHICLE WAS STATIONARY, IN MOTION, ON A CITY STREET OR ON A HIGHWAY, TURNING OR GOING STRAIGHT.

NAVIGATION SYSTEM STOPPED WORKING. INCORRECT LOCATION OF CAR WAS SHOWN ON MAP. DIRECTIONS WERE NON-SENSICAL BECAUSE THE NAV SYSTEM GAVE DIRECTIONS AND SPEED ADVICE BASED ON AN INCORRECT LOCATION. THE CAR'S INDICATED LOCATION ON THE MAP SOMETIMES MOVED WHILE THE CAR WAS MOVING, BUT STILL DID NOT REPRESENT THE CORRECT LOCATION. SOMETIMES THE LOCATION WOULD KEEP CHANGING BACK ONE PARTICULAR INCORRECT LOCATION. ATTACHED IMAGE SHOWS THAT WHILE IN WASHINGTON, DC, THE NAV SYSTEM WAS SHOWING THAT THE LOCATION OF THE CAR WAS ABOUT 10 MILES AWAY IN FT. BELVOIR, VA. THIS FAILURE OF THE NAV SYSTEM WAS EVIDENT IN ALL SITUATIONS: STATIONARY, MOVING, CITY, HIGHWAY, ETC.

NAV SYSTEM STOPPED WORKING SUDDENLY WHILE CAR WAS IN MOTION. DISPLAYS MAP SHOWING THE CAR IN THE WRONG LOCATION. GIVES INCORRECT DIRECTIONS FOR THE (INCORRECT) LOCATION AND GIVES INCORRECT LOCAL SPEED LIMIT INFORMATION (BECAUSE IT'S GIVING THE SPEED LIMIT FOR THE WRONG LOCATION). ATTACHED IMAGE IS OF PICTURE TAKEN WHILE WE WERE ON I66, AND PICTURE SHOWS THAT THE LOCATION WAS CLEARLY NOT ON THE HIGHWAY.

THE AUTOMATIC EMERGENCY BRAKING SYSTEM ACTIVATES ON THE HIGHWAY FOR REASON. I HAVE BEEN TO THE DEALER REPEATEDLY DURING THE WARRANTY PERIOD AND THEY CAN'T FIX THE PROBLEM. IT ACTIVATES AT TIMES WITH NOBODY IN FRONT OF ME AND SOMETIMES WITH A CLEAR LANE AHEAD OF ME AND A TRUCK NEXT TO ME. THIS HAS HAPPENED NUMEROUS TIMES SINCE I BOUGHT THE VEHICLE THREE YEARS AGO.

TAKATA RECALL -PASSANGER HEADREST RESTRAINT DEPLOYED WHILE CAR WAS IN PARK NOT MOVING WITHOUT ANY SORT OF IMPACT. HEADREST HIT PASSENGERS HEAD AND DISTORTED PASSENGERS HEAD-CAUSE DISTORTION AND MINOR NECK PAIN.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 75 MPH, THE DRIVER'S SEAT HEADREST EXPLODED. THE CONTACT STATED THAT A FRAGMENT OF THE HEADREST STRUCK THE DRIVER IN THE BACK OF THE HEAD. THE CONTACT STATED THAT THE HEADREST WAS DESIGNED AS A PREVENTATIVE SAFETY MEASURE AGAINST THE WHIPLASH EFFECT DURING A REAR END COLLISION. THE CONTACT STATED THAT THE HEADREST ACTUATOR FRACTURED INTO PIECES, WHICH CAUSED THE HEADREST TO STRIKE THE CONTACT IN THE HEAD. THE CONTACT EXPERIENCED PAIN IN THE BASE OF THE HEAD, BUT DID NOT RECEIVE MEDICAL ATTENTION. GENGRAS CHRYSLER DODGE JEEP RAM (460 CONNECTICUT BLVD, EAST HARTFORD, CONNECTICUT 06108, (860) 289-0246) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY FOR REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.

NAVIGATION IS INACCURATE AND THUS A SAFETY HAZARD. NAVIGATION SYSTEM SHOWS CAR OFF ROAD OR IN WATER AND GIVES INCORRECT DIRECTIONS. THE CAR IS AT THE DEALER FOR A THIRD TIME TO CORRECT THIS PROBLEM.

WE PURCHASED 2015 JEEP GRAND CHEROKEE IN 2016 APPROXIMATELY 2.5 YEARS LATER WE ATTEMPTED TO GET NEW TIRES PUT ON. WE WENT TO TIRE STORE & THEY STATED THAT THE LUG NUTS WERE DEFECTIVE.. THEY STATED THAT THE LUG NUTS WERE SWOLLEN AND IF THEY WERE TO FORCE THE LUG NUTS OFF IT WOULD RENDER THE VEHICLE INOPERABLE. AS WE HAD A LENGTHY ROAD TRIP PLANNED, WE WERE FORCED TO GO TO THE JEEP DEALERSHIP. BOTH THE INITIAL SERVICE WRITER, ANDREW, AND LATER THE SERVICE MANAGER, JOHN WILSON, AGREED THE LUG NUTS WERE DEFECTIVE. BUT THEY STATED IT WAS 'FCA''S FAULT AND GAVE ME A PHONE NUMBER OF 1-877-224-5356 I CALLED FCA SAID THEY WOULD DO NOTHING ABOUT THIS SINCE THERE IS NO RECALL. I FEEL THAT WE COULD HAVE BEEN KILLED IF WE WOULD HAVE GOTTEN A FLAT TIRE IN THE WRONG NEIGHBORHOOD AS WE WOULD NOT HAVE BEEN ABLE TO PUT THE SPARE TIRE ON AND THE VEHICLE WOULD HAVE BEEN INOPERABLE. WE WERE CHARGED US $311.19 AND REFUSES TO GIVE US ANY RELIEF. THE SERVICE MANAGER OFFERED AN OIL CHANGE BUT THEY ARE 45 MINUTES AWAY FROM OUR HOME AND IT IS NOT PRACTICAL FOR US TO DO THIS. I AM HAPPY THAT WE DECIDED TO GET TIRES BEFORE WE LEFT SINCE THE STORY MAY HAVE BEEN VERY DIFFERENT HAD WE HAD ANY ISSUES ON THIS TRIP AS OUR SAFETY MAY HAVE BEEN JEOPARDIZED. I WOULD APPRECIATE ANY HELP YOU CAN PROVIDE US AS WE ARE AFRAID THAT THEY LIKELY PUT DEFECTIVE REPLACEMENT LUG NUTS BACK ON. THE LUG NUTS SWELL UP AND SPLIT APART WHEN THEY ARE BEING TAKEN OFF OF THE TIRES RENDERING VEHICLES INOPERABLE. MY HUSBAND STATED HE S

THE VEHICLE WOULD NOT START. IT HAS A PUSH BUTTON IGNITION SWITCH START. IT LOCKED UP AND IT COULD NOT BE TOWED BECAUSE THE TOW TRUCK DRIVER COULD NOT GET IT IN NATURAL TO MOVE IT. I WAS STRANDED FOR 12 HOURS WITH NOTHING TO EAT OR DRINK BEFORE I GOT HELP. ALL ELECTRICAL SYSTEMS SHUT DOWN AND I WAS ALONE IN A VERY BAD AREA AT THE TIME. UNLESS THE VEHICLE STARTED IT WOULD DO NOTHING AND COULD NOT BE TOWED. JEEP NEEDS A RECALL ON THIS VERY UNSAFE SYSTEM. THEY SHOULD BE MADE PUT IN AN OVERRIDE SWITCH OR BE ABLE TO START THE VEHICLE WITH A KEY. I AM 76 YEARS OLD AND I WAS GOING TO START ON A 500 MILE TRIP THAT DAY. VERY GOOD THING IT HAPPEN WHEN IT DID. THE VEHICLE WOULD HAVE BEEN DEAD ALONG THE ROAD WITH NO HELP. ALL PUSH BUTTON STARTS NEED A BACKUP TO GET OUT OF THIS SAFETY HAZARD. I UNLOCKED THE DOOR GET IN AND PUSHED THE START BUTTON AND NOTHING. ALL KIND OF LIGHTS LIT UP ON THE INSTRUMENT PANEL AND DISPLAYED A LOT OF THINGS THAT WOULD NOT WORK. THE TRANSMISSION WOULD NOT GO IN OR OUT OF GEAR.

JEEP DOES NOT START IN A.M.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SMOKE ENTERED THE CABIN OF THE VEHICLE WITHOUT WARNING. THE CONTACT TURNED OFF THE VEHICLE AND NOTICED SMOKE COMING FROM THE HOOD AND HEADLIGHTS. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.

I WAS DRIVING MY 2015 JEEP GRAND CHEROKEE 70MPH ON THE HIGHWAY WHEN MY ACTIVE FRONT HEADREST DEPLOYED. NO COLLISION OR ACCIDENT OCCURRED. MY NECK IS SORE NOW, BUT NO MEDICAL ATTENTION WAS REQUIRED.

HI MY SIFTER SERVICE LIGHT IS ON AS WELL ALL THE GEARS LIGHT TO I HAVE NO WAY UPLOAD A PITUCER

DRIVERS GAUGE SCREEN INTERMITTENTLY FLASHES 'SERVICE TRANSMISSION' IMMEDIATELY FOLLOWED BY TIRE PRESSURE ALERT. THIS HAPPENED SEVERAL MONTHS AGO AND STARTED UP AGAIN LAST WEEK. THERE DOESN'T SEEM TO BE ANY RHYME OR REASON TO IT. LOOKS LIKE AN ELECTRICAL GLITCH. I TOOK MY CAR FOR SERVICING THIS LAST WEEKEND AND THEY WERE NOT ABLE TO FIND ANY ERROR CODES ON THE DIAGNOSTICS. I TOOK A VIDEO OF THE MALFUNCTION AND SHOWED IT TO THE SERVICE STAFF AT THE DEALERSHIP. DEALERSHIP STATES THEY WOULD HAVE TO INSTALL A SCANNER AND TEST DRIVE IT HOWEVER THE GLITCH ISN'T REPRODUCIBLE BUT RATHER SPONTANEOUS AND INTERMITTENT. VEHICLE HAS 1000,000MILES ON IT.

VEHICLE UNEXPECTEDLY STOPPED RUNNING WHILE DRIVING 70 MPH ON AN INTERSTATE. THE CAR BEGAN TO LOSE ACCELERATION WHILE IN CRUISE CONTROL AND, UPON TRYING TO ACCELERATE AGAIN , THE STEERING WHEEL BEGAN TO SHAKE VERY HARD. THE CAR ACCELERATED BRIEFLY BEFORE COMING TO A COMPLETE STOP. I WAS THANKFULLY ABLE TO VEER OFF OF THE INTERSTATE ON TO THE SHOULDER. AFTER REPEATED TRIES, THE CAR WOULD NOT START. ALL ELECTRONICS APPEARED TO WORK EXCEPT THE GEAR SHIFT WOULD NOT MOVE AND THE ENGINE WOULD NOT START. CAR WAS TOWED TO CLOSEST JEEP DEALERSHIP WHO STATED THAT CODE P0300 WAS FOUND AND THAT THE FUEL PUMP WAS NO LONGER WORKING.

I WAS DRIVING DOWN THE ROAD AT APPROXIMATELY 35MPH ON A SMOOTH PAVED RESIDENTIAL STREET WHEN I HEARD WHAT SOUNDED LIKE A WINDOW SHATTERING. I LOOKED OVER AND SAW THE PASSENGER SEAT (UNOCCUPIED) HEADREST HAD SPRUNG FORWARD AND DEPLOYED AS THOUGH THE VEHICLE HAD BEEN REAR-ENDED.

1- SURROUND SOUND IS AUTO TURN TO STAY ON. WHEN TURN OFF NO ANY EFFECTS. 2- SOME NOISE COME IN DRIVER SIDE FROM DASH OR ENGINE ROOM. THIS NOISE LIKE AIR SOUND FROM AIR PUMP EVERY 10 TO 25 SEC WITH SYNCHRONOUS SMALL SOME EFFECT IN RPM.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH, THE "SERVICE SHIFTER" WARNING INDICATOR ILLUMINATED FOLLOWED BY THE REST OF THE INSTRUMENT PANEL INDICATORS. WHEN THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, IT OPERATED NORMALLY. THE CONTACT DROVE THE VEHICLE TO DODGE/JEEP/CHRYSLER CITY (4395 US-130, BURLINGTON, NJ 08016) WHERE IT WAS DIAGNOSED THAT THE SHIFTER FAILED AND NEEDED REPLACEMENT. THE CONTACT ALSO STATED THAT THE SAME FAILURE OCCURRED IN JUNE OF 2016. THE DEALER REPAIRED THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

VEHICLE'S FORWARD COLLISION WARNING (FCW) SYSTEM ACTIVATED A BRAKE! ALERT WITH NO HAZARD PRESENT. DRIVER INFORMATION CENTER KEEPS DISPLAYING MESSAGE INDICATING ACC (ACTIVE CRUISE CONTROL)/FCW SYSTEM NOT AVAILABLE OFF & ON. VEHICLE WAS IN MOTION AT THE TIME OF THE FALSE ALERT.

ACTIVE HEAD REST DEPLOYED SPONTANEOUSLY - NO IMPACT WHILE PARKED IN GARAGE . READ THAT'S THIS HAS HAPPENED TO MULTIPLE PEOPLE SOMETIMES WHILE DRIVING . APPARENTLY PLASTIC MOUNTING OF PIN HOLDING IT IN PLACE TILL IMPACT IS FRACTURING . CANNOT BE REPAIRED AND HEAD REST NEED SOME TO BE REPLACED OR TIED BACK MAKING CONCEPT REDUNDANT . REPLACEMENT COSTS ABOUT 600$ . DANGEROUS IF DEPLOYS IN MOVING CAR AND ONCE DEPLOYED IS QUITE UNCOMFORTABLE DRIVING THRUSTING NECK AND HEAD FORWARD LIMITING FORWARD VISION UNLESS TIED BACK

WHAT HAPPENED? ACTIVE HEAD REST DEPLOYED SPONTANEOUSLY - NO IMPACT WHILE PARKED IN GARAGE . READ THAT'S THIS HAS HAPPENED TO MULTIPLE PEOPLE SOMETIMES WHILE DRIVING . APPARENTLY PLASTIC MOUNTING OF PIN HOLDING IT IN PLACE TILL IMPACT IS FRACTURING . CANNOT BE REPAIRED AND HEAD REST NEED SOME TO BE REPLACED OR TIED BACK MAKING CONCEPT REDUNDANT . REPLACEMENT COSTS ABOUT 600$ . DANGEROUS IF DEPLOYS IN MOVING CAR AND ONCE DEPLOYED IS QUITE UNCOMFORTABLE DRIVING THRUSTING NECK AND HEAD FORWARD LIMITING FORWARD VISION UNLESS TIED BACK

WHEEL CRACKED AT WELD JOINT AND PROPAGATED AROUND THE WHOLE WHEEL ON A JEEP GRAND CHEROKEE 2015

EQUIPPED WITH AHR "ACTIVE HEAD RESTRAINTS", THE HEADREST DEPLOYED WHILE DRIVING DOWN A RURAL TWO LANE ROAD STRIKING MY WIFE IN THE BACK OF THE HEAD. WHEN WE TRIED TO FOLLOW MANUAL INSTRUCTIONS FOR RESET, WE DISCOVERED THE PLASTIC KEEPER CLIPS WERE BROKEN OFF AND LAYING IN THE BOTTOM OF THE HEADREST. FIAT CHRYSLER SAY'S. NOT COVERED. $667.00 FOR A NEW HEADREST THAT COULD HAVE KILLED HER.

NHTSA: I HAVE BEEN IN AND AROUND THE TIRE BUSINESS MOST OF MY LIFE IN 2015 I PURCHASED A JEEP GRAND CHEROKEE WITH 20' WHEELS AND TIRES. IN DECEMBER OF 2017 I LITERALLY GOT BLOWN OFF THE ROAD INTO A DITCH SEVERELY DAMAGING MY VEHICLE. I BELIEVE THERE SHOULD BE A CERTAIN PRESSURE PER SQUARE INCH FACTOR ON WIDE TIRES AS MINE OBVIOUSLY DID NOT KEEP ME ON THE ROAD AND THEY WERE HEAVILY SIPED WINTER RATED TIRES. I RECENTLY REPLACED THEM WITH AN OVERSIZE TIRE WITH A HIGH VOID TO RUBBER RATIO THAT PUTS MORE PRESSURE PER SQUARE INCH ON THE TREAD. I ALSO EXPERIENCED HYDROPLANING IN SLUSH DURING THE WINTER. SIMPLY TO ADVOCATE FOR KEEPING QUALITY TIRES TO STAY SAFE IS NOT ENOUGH. ONE OF THE BIGGEST HOAXES UPON THE AMERICAN PEOPLE IS AL ALL SEASON TIRE. THERE IS NO WAY THEY WILL MATCH THE HARD PACKED SNOW AND ICE SAFETY OF A DEDICATED ICE AND SNOW TIRE. THANKS FOR LISTENING. [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB