2015 Jeep Grand Cherokee complaints

MY COMPLAINT IS ABOUT A DANGER CAUSED BY A U-CONNECT (UC) UPDATE NOTICE FOR MY 2015 JEEP GRAND CHEROKEE THAT, UNTIL COMPLETED, THE JEEP'S SAFETY FEATURES INCLUDING 911 WERE UNAVAILABLE. A PROGRAMMING GLITCH WOULDN'T ALLOW AN UPDATE TIME TO BE CHOSEN.THE NOTICE CONTINUED TO BLOCK THE SCREEN MAKING IT UNUSABLE. ON 10-3-19, AN HR INTO A 5 HR TRIP, A NOTICE ON THE SCREEN SAID: URGENT UPDATED NEEDS TO BE SCHEDULED/COMPLETED W/IN 24 HOURS BUT, IN MEANTIME, "ESSENTIAL SERVICES" LIKE 911 & BLUETOOTH (& COUPLE OTHERS) AREN'T AVAILABLE. I TRIED TO SET A TIME BUT THE ORIGINAL SCREEN KEPT POPPING BACK UP. I COULD NOT CLEAR THE NOTICE FROM THE SCREEN AND IT BLOCKED BEING ABLE TO USE ANY OF THE SCREEN TABS. COULDN'T EVEN USE UC'S CALL-ASSIST BUTTON ON REARVIEW MIRROR. IN THE GLOVE BOX I FOUND AN ACTUAL # FOR UC & CALLED DIRECTLY. THE WOMAN, HELEN, SAID THERE'D BEEN A "GLITCH" IN THE PROGRAM, THAT I WAS "OUT OF LUCK," SHE WAS SORRY FOR THE INCONVENIENCE, THAT SHE HAD OTHER CUSTOMERS TRAVELING & IN SIMILAR PREDICAMENT. INITIALLY SHE SUGGESTED I PULLED OFF THE HWY TO ATTEMPT A SYSTEM RESET (AFTER WHICH THE HAZARD LIGHTS WOULDN'T SHUT OFF UNTIL AN EXTRA LONG HOLD OF THE HAZARD BUTTON). WHEN THE RESET DIDN'T WORK, SHE ADVISED THAT WHEN WE GET TO OUR DESTINATION (UNLESS WE FELT UNSAFE WE SHOULD STOP OUR TRIP THEN) TO BE OUT OF THE CAR FOR AT LEAST AN HOUR, TO PICK AN UPDATE TIME W/O ANY ZEROS (APPARENTLY THAT WAS THE "GLITCH") LIKE 11:17. THE CAR HAD TO BE LOCKED IN A CERTAIN PATTERN TO PUT IT I

SERVICE SHIFTER WARNING

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, ALL THE WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL AND THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT THE FAILURE BEGAN AROUND MAY OF 2018 AND WORSENED. THE VEHICLE WAS TAKEN TO CHRYSLER DODGE JEEP OF PARAMUS (315 ROUTE 4 WEST, PARAMUS, NJ 07652) WHERE THE EMISSION EVAPORATION VENT WAS REPLACED; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO THE DEALER SEVEN TIMES, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 64723187. THE CONTACT ALSO STATED THAT A CRASH OCCURRED BECAUSE THE BRAKES SEIZED WHEN THE VEHICLE STALLED. THE POLICE WAS PRESENT AND A REPORT WAS FILED. THE CONTACT WAS INJURED AND TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

AHR - HEADREST BROKEN, LATCH IS CLOSED AND LOCKED POSITION WITH THE STEEL RETAINING ROD STILL CAPTURED IN LOCKING MECHANISM, PLASTIC FEATURES THAT RETAIN STEEL ROD ARE BROKEN, THIS IS NOT A DEPLOYMENT, THIS IS A COMPONENT FAILURE, VEHICLE WAS PARKED, ENGINE NOT RUNNING, VEHICLE WAS NOT OCCUPIED

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S WIFE WAS DRIVING 65 MPH, THE FRONTAL DRIVER'S SIDE HEAD REST AIR BAG DEPLOYED WITHOUT WARNING. THE DRIVER SUSTAINED HEADACHES, BUT WAS NOT INJURED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 85,000. *TR *JB

WHILE DRIVING APPROX 35 MPH, THE PASSENGER SEAT HEADREST SAFETY DEVICE DEPLOYED FOR NO REASON WHILE MY 14 YEAR OLD DAUGHTER WAS SITTING IN THE FRONT SEAT. LUCKILY SHE WAS NOT HURT DURING THE INCIDENT. THE PLASTIC PIECES HOLDING THE PIN IN PLACE FAILED RELEASING THE HEADREST. BECAUSE THE PLASTIC FAILED, THERE IS NO WAY TO RESET THE HEADREST AS THE PIN HOLDS IT IN PLACE. THIS IS CLEARLY A DEFECTIVE COMPONENT OF THE HEADREST SAFETY SYSTEM.

WHILE THE CAR HAS PARKED IN OUR GARAGE WE CAME OUT TO FIND THAT THE ACTIVE HEAD REST SAFETY DEVICE HAD DEPLOYED ON ITS OWN. LOOKS LIKE THE PLASTIC RETAINING PARTS FAILED AS THEIR IS BITS OF PLASTIC ON THE FLOOR. OBVIOUSLY THIS IS NOT A SAFE DESIGN AND SHOULD BE CORRECTED AS SOON AS POSSIBLE. OUR JEEP DEALERSHIP HAS LET US KNOW THAT THIS IN NOT UNDER WARRANTY AND WILL BE OVER $700 TO FIX. WE WILL BE CONTACTING FCA CUSTOMER SERVICE AS IT ISNT RIGHT TO HAVE THE DEALERSHIP BE ON THE HOOK FOR A FAULTY PRODUCT.

I HAD THE APPROVED EMISSIONS MODIFICATION COMPLETED ON MY ECODIESEL GRAND CHEROKEE. SINCE THESE WAS COMPLETED THERE IS A VERY NOTICEABLE LAG WHEN PRESSING ON THE GAS. WHEN TRYING TO PULL OUT INTO AN INTERSECTION THE LAG IS SO BAD (1-3 SECONDS) AND YOU FEEL AS IF YOU ARE UNABLE TO MOVE. THIS IS GOING TO CAUSE SOME SORT OF ACCIDENT AS IT IS A DEFINITE SAFETY HAZARD

I HAVE A 2015 JEEP GRAND CHEROKEE LIMITED THAT HAS FAULTY STRUTS AND STABILIZER BAR. THE VEHICLE IS ONLY 4 YEARS OLD. THIS POSES MAJOR SAFETY CONCERNS AS IT CAN CAUSE A REDUCTION IN THE ABILITY TO STOP IN A SAFE DISTANCE AS WELL AS THE POTENTIAL FOR A LOSS OF CONTROL OVER THE VEHICLE. STRUTS CAUSE A RATTLING SOUND AND REDUCTION OF CONTROL WHILE DRIVING. STABILIZER BAR MAKES A CREAKING NOISE WHILE VEHICLE IS IN MOTION OR AT A STOP.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE FRONT DRIVER'S SIDE HEAD REST AIR BAG DEPLOYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. THE CONTACT WAS ABLE TO CONTINUE DRIVING TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO NAPLETON CLERMONT CHRYSLER JEEP DODGE RAM (LOCATED AT 15859 FL-50, CLERMONT, FL 34711, (888) 359-4237), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 65,000. *TR

REFER TO FCA "STAR CASE" S1908000157. UNAUTHORIZED, UNREQUESTED, UNSOLICITED AND UNWARRANTED OVER-THE-AIR UPDATE TO UCONNECT SYSTEM FAILED, AND "BRICKED THE SYSTEM. SAFETY ISSUES INCLUDE: - HANDS-FREE PHONE SYSTEM NON-FUNCTIONAL. - NAVIGATION SYSTEM NO LONGER AVAILABLE. - EMERGENCY SERVICE FEATURES NOT AVAILABLE. PLEASE NOTE THAT THERE ARE OTHER FAILINGS, BUT ARE NOT KNOWN TO BE SAFETY ISSUES, PER SE. THESE PROBLEMS PERSIST AT ALL TIMES, WHETHER THE VEHICLE IS STATIONARY OR IN MOTION. UNCERTAIN WHAT OTHER VEHICLE SYSTEMS THIS AFFECTS. THERE IS NO GEOGRAPHIC LOCATION DEPENDENCY ON THE ISSUE. VEHICLE OPERATION IS PENDING FURTHER UNDERSTANDING OF POTENTIAL RISKS, AND ISSUE CORRECTION BY FCA. FCA CUSTOMER SERVICE (3RD PARTY TO FCA), CLAIMS THAT THERE IS NO OVER-THE-AIR SOLUTION TO THIS UPDATE FAILURE. THEY WERE UNABLE TO REACH MANAGEMENT LEVEL PERSONNEL AT NEAREST DEALERSHIP TO GENERATE ISSUE AWARENESS. DEALERS CLAIM NO AWARENESS OR KNOWLEDGE OF ISSUE, AND ARE SEEKING FEES FOR DIAGNOSIS AND CORRECTION OF ISSUE. AS THE OUTRIGHT OWNER OF THE VEHICLE, WHAT CAN BE DONE TO TERMINATE FCA FROM CONDUCTING ANY FURTHER UNAUTHORIZED VEHICLE SOFTWARE UPDATES? ALL PURCHASE TERMS HAVE BEEN LEGALLY REVIEWED, AND THERE IS NO BINDING AGREEMENT THAT ALLOWS FCA OR AFFILIATES TO CONDUCT ANY VEHICLE MODIFICATIONS - INCLUDING SOFTWARE CHANGES - WITHOUT OWNER PERMISSION. IT HAS BEEN LEARNED IN THE LAST 24 HOURS, THAT THIS ISSUE HAS BECOME CHRONIC AFFECTING A LARGE NUMBER OF VEHICLES. WAIT TIMES IN CONT

PASSENGER SEAT HEAD REST DEPLOYED FOR NO REASON. THE VEHICLE WAS STATIONARY OVER NIGHT IN OUR GARAGE. IN THE MORNING WE DISCOVERED THE DEPLOYED HEAD REST

ON 10/1/2019 WHILE DRIVING HOME FROM WORK IN MY 2015 JEEP GRAND CHEROKEE LAREDO, THE PASSENGER SEAT HEADREST DEPLOYED FOR NO KNOWN REASON. THIS WAS ON A 2 LANE HIGHWAY WITH TRAFFIC MOVING UP TO 55 MPH. IT SOUNDED LIKE A SHOTGUN BLAST. FORTUNATELY MY WIFE OR OLDER KIDS WEREN'T IN THE SEAT AT THE TIME BECAUSE THEY COULD HAVE BEEN SERIOUSLY INJURED.

THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE'S ELECTRONIC THROTTLE CONTROL SYSTEMS WAS INOPERABLE. UPON STOPPING AND RELEASING THE BRAKE THE VEHICLE LUNGES FORWARD ACCELERATING SUDDENLY TO 20 MILES PER HOUR. WHEN PLACE IN REVERSE THE VEHICLE AND RELEASING THE BRAKE THE VEHICLE LUNGES AS WELL. ADDITIONALLY, WHEN THE CHECK ENGINE LIGHT AND ELECTRONIC THROTTLE CONTROL INDICATOR LIGHT IS ON, AFTER LUNGING, THE VEHICLE WILL NOT ALLOW YOU TO ACCELERATE BEYOND 30 TO 40 MPH AFTER THE INITIAL LUNGE. I HAVE HAD TWO INCIDENTS THAT HAVE DAMAGED MY CAR. IT ONLY HAPPENS WHEN THE VEHICLE IS IN DRIVE OR REVERSE MAKING IT UNSAFE TO OPERATE.

I WAS DRIVING HOME FROM WORK TODAY 9/29/19 ON A TWO LANE ROAD AND WAS TRAVELING AROUND 40MPH COMING UP TO A RED LIGHT WHEN ALL OF THE SUDDEN THE ACTIVE HEADREST ON THE DRIVERS SIDE DEPLOYED STRIKING ME IN THE BACK OF THE HEAD WITH ENOUGH FORCE IT FELT LIKE A PUNCH, THIS CAUSED ME TO SWERVE AND NEARLY REAR END THE CAR STOPPING IN FRONT OF ME. I HAVE DONE SOME QUICK RESEARCH ON THIS ISSUE AND NOTICE THIS IS NOT A CURRENT RECALL NOR AN ISOLATED INCIDENT. IN MY CASE THIS COULD HAVE BEEN LIFE THREATENING HAD I NOT BEEN ABLE TO KEEP CONTROL OF THE VEHICLE.

FOR VEHICLE WITH VIN NUMBER [XXX], AFTER A VO8 FLASH OF THE ECU DUE TO EMISSIONS RECALL SETTLEMENT THE CAR HAS SERIOUS "LAG" IN ACCELERATION FROM THE STOP POSITION. THIS IS A SAFETY HAZARD AS THE LAG CREATES A COLLISION RISK FROM ON-COMING TRAFFIC. CURRENTLY THE MANUFACTURER DOES NOT HAVE A SOLUTION FOR THE SOFTWARE UPDATE THAT HAS CAUSED THE SAFETY HAZARD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DROPPING MY SON OFF AT SCHOOL. WHILE I HAD THE CAR IN PARK, THE PASSENGER SEAT HEADREST DEPLOYED FOR NO APPARENT REASON. LUCKILY HE WAS TOO SHORT FOR IT TO HIT HIS HEAD.

THE SEAT BEST TENSIONERS ON BOTH FRONT SEAT BELTS HAVE CRACKED. THE DRIVERS SIDE SEAT BELT WILL NOT RETRACT TO KEEP DRIVER SECURE. THE VEHICLE HAS AN EXTENDED WARRANTY BUT THE REPAIRS FOR THIS ISSUE ARE NOT COVERED. THE REPAIRS WILL COST $750 IN PARTS IN ADDITION TO LABOR. FROM SEARCHING ONLINE I SEE MANY OTHER PEOPLE HAVING THE SAME PROBLEM. THIS SHOULD BE A SAFETY RECALL.

AT ABOUT 11AM, 11 SEPTEMBER 2019, MY 2015 JEEP GRAND CHEROKEE 4-WD LIMITED SHUT DOWN ON THE ROADWAY. TRAVEL SPEED PRIOR TO ENGINE FAILURE WAS ABOUT 20MPH. DURING THE BREAKDOWN, THE ECODIESEL, 3.0L ENGINE STALLED WHILE MAKING LOUD METALLIC-CHATTERING NOISE. AFTER THE KEY-LESS IGNITION WAS PRESSED TO OFF, A RE-START WAS ATTEMPTED BUT THAT FAILED. THE STARTER MOTOR REFUSED TO OPERATE WHEN RE-START WAS ATTEMPTED. BECAUSE RE-START FAILED, THE SHIFT REMAINED LOCKED INTO PARK. WITH THE VEHICLE LOCKED INTO PARK, IT BLOCKED THE MIDDLE OF THE ROADWAY. INTERVENTION BY LOCAL POLICE PREVENTED FURTHER DAMAGE TO VEHICLE AND DRIVER. THERE WAS LITTLE WARNING OF PROBLEMS PRIOR TO THE ENGINE FAILURE. A LOUDER-THAN-USUAL DIESEL RUMBLE WAS REPORTED TO A JEEP SERVICE REPRESENTATIVE ON 18 JUNE 2019, BUT THIS SOUND WAS JUDGED 'NORMAL' BY THE TECHNICIAN WHO CHECKED THE COMPLAINT. THIS JEEP GC HAD ONLY 21,300 MILES ON THE ODOMETER WHEN THE ECODIESEL FAILED. ALL RECOMMENDED SERVICE DURING 2015-TO-11 SEPT.19 WAS PERFORMED THROUGH AUTHORIZED JEEP DEALERS. A PARTIAL ANALYSIS, POST BREAKDOWN, BY JEEP SERVICE TECHS SHOWED 'BOTTOM-END ENGINE FAILURE' WITH 'ZERO COMPRESSION' MEASURED ON ONE CYLINDER. JEEP SERVICE PROMISED AN ENGINE REPLACEMENT TO RETURN THE VEHICLE TO OPERATION.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE WENT INTO LIMP MODE DESPITE THE POWER DIESEL INDICATOR SHOWING 100%. THE CONTACT TOOK THE VEHICLE TO HALL CHRYSLER DODGE JEEP RAM VIRGINIA BEACH (LOCATED AT 3152 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452, 877-475-0721) WHERE IT WAS DIAGNOSED THAT THE HEAD GASKET HAD BLOWN AND CAUSED MANY OTHER FAILURES. THE HEAD GASKET, ENGINE, RADIATOR, COOLING CORD, AND OTHER UNKNOWN PARTS WERE REPLACED UNDER THE POWER TRAIN WARRANTY. THE FAILURE OCCURRED THREE MORE TIMES. MOST RECENTLY, WHILE DRIVING APPROXIMATELY 70 MPH, THE DIESEL POWER WAS REDUCING WARNING INDICATOR ILLUMINATED AND THE VEHICLE DECELERATED TO 20 MPH. THE CONTACT DROVE TO FRANKLIN CHRYSLER DODGE JEEP RAM (LOCATED AT 1124 MURFREESBORO RD, FRANKLIN, TN 37064, 615-266-0145) IN LIMP MODE. THE DEALER DIAGNOSED THAT THE DIESEL EXHAUST SYSTEM FAILED AND NEEDED TO BE CLEANED. THE REPAIR WAS COMPLETED; HOWEVER, THE DEALER INFORMED THE CONTACT THAT THE VEHICLE SHOULD NOT BE DRIVEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: 59702313. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

ON SEVERAL SECTIONS OF THE FRONT GOOD, SPECIFICALLY WHERE THE PAINTED PORTION WRAPS UNDER THE FRONT OF THE HOOD TO MEET THE ALLUMINUM, THE THE PAINT IS BUBBLING AND IN SOME SPOTS, BEGINNING TO RUST. I TAKE GREAT CARE OF MY VEHICLE AND THESE PAINT DEFECTS APPEAR TO HAVE BEEN CAUSED BY EITHER RUST BEING PRESENT AT THE TIME THE VEHICLE WAS PAINTED AT THE FACTORY, OR SOME SORT OF ELECTRICAL CHARGE IS CAUSING THE PAINT TO BUBBLE.

ON PULLING INTO TRAFFIC AT INTERSECTIONS, OCCASIONALLY THE TURBO DOES NOT KICK IN PROPERLY. NO POWER FOR A COUPLE OF SECONDS WHILE ROLLING SLOWLY INTO TRAFFIC, THEN THE TURBO KICKS IN HARD ENOUGH TO SKID THE TIRES. HAS NEARLY GOTTEN US RUN OVER SEVERAL TIMES. STARTED AFTER THE SOFTWARE RECALL UPDATE, AND THEY HAVE NO FIX.

I HAVE HAD CONTINUAL ELECTRICAL PROBLEMS WITH MY JEEP GRAND CHEROKEE 2015. I HAVE REPLACED BOTH THE BATTERY AND ALTERNATOR BECAUSE OF JEEP TO NOT STARTING IN THE MORNING. HOWEVER, APPROXIMATELY 3 MONTHS LATER, I AM ONCE AGAIN EXPERIENCING THE SAME PROBLEM. THE MECHANICS CANNOT RESOLVE THE PROBLEM. THEY ALL SAY IT IS PROBABLY RELATED TO THE VOLTAGE REGULATOR OR COMPUTER SYSTEM.

ACTIVE HEADREST ON DRIVER'S SIDE DEPLOYED WITHOUT WARNING OR CAUSE WHILE DRIVING APPROXIMATELY 40 MPH. HIT ME IN THE BACK OF THE HEAD, STARTLING ME AND CAUSING ME TO SWERVE INTO ONCOMING TRAFFIC LANE. FORTUNATELY NO ONE WAS ONCOMING DURING THAT TIME. PULLED OVER AND SURVEYED THAT THE SHELL OF THE HEADREST WAS DEPLOYED AND ALL PLASTIC PIECES HOLDING COVER TO SHELL WERE SNAPPED INSIDE. COULD NOT RESET INTO NORMAL POSITION.

OUT OF NOWHERE, MY 2015 JEEP GC DECELERATED, ALL THE LIGHTS ON THE DASH CAME ON AND THE FOLLOWING MESSAGES POPPED UP: AUTO PARK DISABLED, SERVICE ELECTRONIC THROTTLE CONTROL, AND ENDED WITH SERVICE SHIFTER. THE TRUCK WOULD NOT ACCELERATE IN THE MIDDLE OF A HIGHWAY. I TOOK THE VEHICLE TO THE DEALER WHERE THEY CANNOT SEEM TO FIND THE PROBLEM. THE WINDSHIELD WIPERS TURNED THEMSELVES ON ALONG WITH THE CHECK ENGINE LIGHT AND THE HAZARDS.

SHIFTER SERVICE WARNING LIGHT. REQUIRES SHIFTER MODULE REPLACEMENT

PREVIOUSLY ENTERED COMPLAINT REGARDING COLD THROTTLE/TURBO LAG OF 3-5 SECONDS WHICH IS DANGEROUS FOR PULLING INTO TRAFFIC AND ALMOST CAUSING ACCIDENTS BUT THIS IS NOT LIMITED TO COLD VEHICLES. THE LAG IS SHORTER BUT EVIDENT WHEN WARM. I HAVE HAD SEVERAL INCIDENTS OF HITTING THE LAG WHILE TRYING TO TURN IN AN INTERSECTION AND THERE IS A "FLAT SPOT" LAG OF 2 -3 SECONDS. PRESSING THE GAS PEDAL IN STOP AND GO TRAFFIC CAN CAUSE A LAG THEN SURGE FORWARD. I HAVE ALMOST HIT THE CAR IN FRONT OF ME SEVERAL TIMES AND HAD DIFFICULTY SWITCHING LANES BECAUSE I GET THE NOSE OF THE VEHICLE TURNED INTO ANOTHER LANE THEN IT DOES NOT MOVE CAUSING NEAR COLLUSIONS THEN SURGES FORWARD. THIS IS EXTREMELY DANGEROUS AND I AM BEGINNING TO BE FRIGHTENED OF DRIVING THIS VEHICLE FOR EVEN THE SHORTEST OF TIMES.

ONE DAY WHEN LEAVING A BARBERSHOP MY WIFE TRIED TO START OUR JEEP AND IT WOULD NOT CRANK. IT WOULD TURN OVER, START FOR A SECOND THEN TURN OFF. AFTER SITTING FOR A WHILE LONGER IT STARTED UP AND DROVE FINE. THIS PAST SUNDAY WE WERE LEAVING A GAS STATION TO GET ON THE INTERSTATE AND IN THE MIDDLE OF AN INTERSECTION IT SHUT OFF. ALL ACCELERATION STOPPED AND THE JEEP WENT INTO PARK AND LEFT US STUCK IN THE MIDDLE OF THE INTERSECTION. ONCE WE USED THE MANUAL PARK RELEASE AND GOT OUT OF THE INTERSECTION WE LET IT SIT FOR A LITTLE BIT. MY WIFE GOT IN THE DRIVER SEAT AND IT STARTED RIGHT UP. WE THEN DROVE IT TO AN AUTO PARTS STORE AND HAD THE CHECK ENGINE LIGHT DIAGNOSED AS THE NEUTRAL SAFETY SWITCH. I SPOKE WITH A LOCAL DEALERSHIP AND WAS TOLD THAT THAT IS 'NOT A PART LISTED' IN THEIR PARTS CATALOG. THIS VEHICLE SHUT OFF AND MY PREGNANT WIFE COULD HAVE BEEN T-BONED IN THE BLINK OF AN EYE.

WHILE STATIONARY, PASSENGER SIDE SEAT HEADREST DEPLOYED. NOTHING WAS DONE TO CAUSE THIS ACTION. NO ONE WAS SITTING IN THE SEAT. IT WILL NOT RESET. WHEN IT DEPLOYED, A PART BROKE WHICH IS KEEPING IT FROM RESETTING. AN ONLINE SEARCH REVEALS MULTIPLE COMPLAINTS ON THIS ISSUE. A RECALL SHOULD BE ISSUED.

THE PASSENGER-SIDE HEADREST DEPLOYED WHILE BEING DRIVEN ON A STATE HIGHWAY AT APPROXIMATELY 55 MPH. IT RANDOMLY DEPLOYED WITHOUT COLLISION, STRIKING THE BACK OF THE FRONT-SEAT PASSENGER'S HEAD.

WHILE TRAVELING APPROXIMATELY 70 MILES PER HOUR (ON A HIGHWAY), ON TWO OCCASIONS WORKING 24 HOURS, THE VEHICLE SHIFTED FROM DRIVE INTO NEUTRAL WITH NO MANIPULATION OF THE SHIFTER. THERE WAS NO WARNING OF THE IMPENDING LOSS OF MECHANICAL POWER TO THE DRIVE WHEELS, AND I WAS FORCED TO COAST TO THE SHOULDER OF THE ROAD. NO OTHER SYSTEMS (BRAKES OR POWER STEERING AS WELL AS OTHER ELECTRICAL SYSTEMS APPEARED TO BE AFFECTED. ONCE ON THE SHOULDER AND COMPLETELY STOPPED, I ATTEMPTED TO SHIFT THE VEHICLE BACK INTO DRIVE, BUT WAS PROMPTED 'SHIFT NOT ALLOWED - VEHICLE SPEED TOO HIGH' DESPITE THE FACT THAT THE SPEEDOMETER READ 0 MPH. NEXT, I PUSHED THE START/STOP BUTTON AND THE VEHICLE DID NOT POWER DOWN, BUT DID ALLOW ME TO SHIFT INTO DRIVE. THE ERROR HAS NOT REPLICATED MORE THAN ONCE PER START UP SEQUENCE (IF IT HAPPENS ONCE WHILE DRIVING, PULL OVER AND RESTART, THE ERROR SEEMS TO NOT RECUR FOR THE DURATION THE VEHICLE IS IN MOTION FOR THE REST OF THE TRIP). OIL PRESSURE AND TEMPERATURE AS WELL AS TRANSMISSION TEMPERATURE WERE REPORTED AS WITHIN NORMAL OPERATING RANGES. I CHECKED THE VEHICLES OIL LEVEL WHICH WAS WITHIN THE 'SAFE' ZONE ON THE DIPSTICK. THE VEHICLE HAD OVER 1/2 A TANK OF GAS. THIS ISSUE IS NEW TO THE UNIT, WITH OVER 16 MONTHS OF OPERATING THE VEHICLE IT HAS ONLY OCCURRED WITHIN THE PAST 24 HOURS. THE ISSUE IS NOT PRECEDED BY ANY NOTIFICATION, AND NO MIL'S WERE ACTIVATED EITHER BEFORE OR AFTER THE FAILURE TO SHIFT. IT IS WORTH NOTING THE KEY FOB IS LOW ON BATTERY, BUT THE

MY 2015 JEEP GRAND CHEROKEE HAS AN EXPANSION VALVE LEAK, WHICH IS LEAKING INTO THE VEHICLE (SINCE FCA DECIDED TO INSTALL THE EXPANSION VALVE IN THE CAR BEHIND THE DASHBOARD). THE LEAK IS A SERIOUS HEALTH RISK AND ENVIRONMENTAL RISK. THE SYSTEM ALSO MAKES A CONSTANT HUMMING NOISE SINCE ITS LOW ON FREON. I HAD IT FULLY RECHARGED AND IN A MATTER OF MONTHS ALL OF THE FREON LEAKED INTO MY CAR! THIS IS POISONOUS GAS LEAKING INTO PEOPLES VEHICLES!! I CALLED MY LOCAL DEALERSHIP AND THEY QUOTED ME UPWARDS OF $1,700 TO FIX THE ISSUE, WHICH BASED ON OTHER ONLINE POSTINGS BY JEEP GRAND CHEROKEE OWNERS SEEMS TO BE A COMMON ISSUE WITH THE CAR. I HAVE ALSO RECENTLY UPDATED THE CAR'S UCONNECT SOFTWARE TO THE MOST RECENT VERSION RELEASED, AND NOW MY 911 PHONE OPTION AND NAVIGATION SYSTEM NO LONGER WORKS. MY UNDERSTAND IS THAT UCONNECT SOFTWARE WAS UPDATED TO USE 4G TECHNOLOGY, BUT MY 2015 JEEP GRAND CHEROKEE HAS 2015 3G TECHNOLOGY. I DON'T UNDERSTAND WHY FCA WOULD PUNISH THEIR LOYAL CUSTOMERS BY PUSHING THIS TYPE OF UPGRADE, IN THE PROCESS COMPLETELY MAKING THEIR CUSTOMERS NAVIGATION SYSTEMS USELESS. APPARENTLY THE PARTS ALONE ARE IN THE $1,000 + RANGE TO REPLACE THE ENTIRE NAVIGATION UNIT. THE 911 PHONE OPTION SHOULD AT A MINIMUM BE A SAFETY REQUIREMENT, AND FCA PUSHING THEIR SOFTWARE UPGRADE COMPLETELY DISABLED THIS. I CALLED UCONNECT BUT THEY ARE OF NO HELP. I HAVE BEEN A LONG TIME JEEP OWNER, PURCHASING DIFFERENT MODELS OVER THE YEAR, BUT I DON'T THINK I WILL BE ABLE TO BUY ANOTHER JEEP I

THE POWER STEERING AND STEERING RACK FAILED ON THE CAR WHILE MERGING CAUSING A NEAR-FATAL ACCIDENT. FCA HAS ACKNOWLEDGED THAT THIS IS A KNOWN ISSUE THAT THE STEERING RACKS LEAK AND CAN FAIL BUT WON'T ISSUE AN OPEN RECALL BECAUSE NHTSA ISN'T FORCING THEM TOO.

SINCE THE LAST RECALL FOR THE JEEP ECO DEISEL THE SYSTEM HAS BEEN RUNNING THE DEISEL EXHAUST REGENERATION AT LEAST ONCE A WEEK (8 TIMES IN 7 WEEKS SINCE THE RECALL UPDATE WAS PERFORMED). I TOOK IT TO THE DEALERSHIP AGAIN, THEY PERFORMED A MANUAL REGENERATION AND THIS DID NOT SOLVE THE PROBLEM, IT STARTED IT AGAIN A WEEK LATER. THIS MEANS I HAVE TO DRIVE MY CAR AT HIGHWAY SPEEDS FOR AT LEAST 10-15 MINUTES TO GET IT TO SHUT OFF (EVEN THOUGH IT DOESN'T ACTUALLY REGENERATE THE FILTER) AND MY ENGINE IS OVERWORKING AND LAGGING. THE DEALERSHIP SAID IT IS A SOFTWARE PROBLEM THAT SINCE THE RECALL EVERYONE WITH THE JEEP ECO DIESELS IS COMPLAINING OF.

WHILE SITTING IN A PARKING LOT THE DRIVERS SIDE HEADREST DEPLOYED HITTING MY WIFE IN THE BACK OF THE HEAD.

THE VEHICLE RADIO/NAVIGATION SYSTEM BLACKS OUT. SYSTEM BLACKS ON AND OFF AND WHEN RESET- NAVI UDEFINED BLINKS ON AND OFF AND SYSTEM STATES IT'S IN COMPROMISED FOR CYBER SECURITY. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP 2X AND WILL BE DROPPING THE CAR OFF TOMORROW AND LEAVING UNTIL THEY FIGURE OUT WHAT IS WRONG WITH IT. THE RADIO ALSO TRIES TO SET ITSELF TO VARIOUS STATIONS. I HAVE UCONNECT ACCESS AND I HAVE NOT PAID FOR THE SERVICE. I LOCATED YELP IN THE VEHICLE YESTERDAY- THE VEHICLE WILL BE DROPPED OFF AND I AM DEMANDING A RESOLUTION AND I DO PLAN ON TAKING FURTHER STEPS WITH UCONNECT AND JEEP/CRYHSLER. THE VEHICLE WAS PURCHASED NEW. IT TOOK ME A WHILE TO DETERMINE IT WAS THE UCONNECT AS I THOUGHT IT WAS MY PHONE. I DID NOT THINK IT WAS THE FACT THAT I CONNECTED THE UCONNECT TO THE PHONE. I ALSO TOOK MY VEHICLE TO 2 JEEP DEALERSHIPS TO CHECK ON RECALLS

FACTORY WIRING HARNESS, AND ANY OTHER HARNESS FOR TOWING DOESN'T OPERATE UNLESS DEALER PROGRAMS TO COMPUTER..THE COST IS $135???. FACTORY INSTALLED TRAI.ER TOOK UP HARNESS SHOULD ALREADY BE ACTIVATED..NO OTHER MAKE OF VEHICLE REQUIRES THIS..WHY JEEPS..?? OR OUR DEALERSHIPS NOT INFORMING AND USING IT FOR A WAY TO MAKE MORE MONEY? PLEASE INVESTIGATE PROBLEM..OWNERS NEED TO BE INFORMED OF THIS BEFORE PURCHASING VEHICLES..THANK YOU.

SINCE DOING THE ECO DIESEL UPDATE JEEP HAS A SERIOUS LAG / STALL WHEN ACCELERATING AND WHEN GOING AROUND 20 MILES PER HOUR WHEN ACCELERATING. NUMEROUS TIMES WHEN CROSSING OUT INTO TRAFFIC THE VEHICLE HAS A LAG/ POWER DELAY ALMOST CAUSING AN ACCIDENT. THIS WAS NOT AN ISSUE UNTIL THE ECO DIESEL UPDATE WAS DONE. ITS CURRENTLY AT THE DEALERSHIP, PER THE SERVICE MANAGER THEY ARE AWARE OF THE ISSUE AND HAVE HAD NUMEROUS COMPLAINTS WITH THE JEEP AND TRUCKS DUE TO THE ECO DIESEL UPDATE, BUT THEY HAVE NO RESOLUTION.

7/8/19 I BROUGHT MY 2015 JEEP GRAND CHEROKEE IN FOR THE VO8 EMISSIONS RECALL TWO DAYS LATER MY VEHICLE WAS RETURNED 7/10/19. 7/12/19 I WENT TO HAVE MY VEHICLE SMOG CHECK COMPLETED AND THE SMOG CHECK FAILED DUE TO THE FOLLOWING 'YOUR VEHICLE FAILED THE SMOG CHECK INSPECTION DUE TO THE FACT THE FACT THAT THE VEHICLES ON-BOARD COMPUTER SYSTEM HAS NOT COMPLETED THE EMISSION SYSTEM SELF-CHECKS.' DURING THAT TIME I HAD ALREADY CONTACTED THE DEALERSHIP TO RETURN MY VEHICLE TO CHECKED FOR POSSIBLE ISSUES CAUSED BY THE VO8 EMISSIONS RECALL. UPON MY DRIVE FROM SMOG TEST TO JEEP CHRYSLER DEALERSHIP (10.3) NO WARNING LIGHTS CAME ON AND AS I APPROACHED THE DEALERSHIP THE OIL TEMPERATURE GAUGE DID START TO RISE. ONCE PARKED I NOTICED OIL DRIPPING FROM THE PASSENGER FRONT OF MY VEHICLE. THE DEALERSHIP SERVICE ATTENDANT PLUGGED IN THE ERROR CODE READER AND NO CODES/ERRORS WERE DETECTED AS IF OPERATING 100% AS INTENDED. EVEN THOUGH IT WAS EVIDENT THAT MY JEEP HAD CATASTROPHIC ENGINE FAILURE. IT WAS DETERMINED MY ENGINE NEEDED TO BE REPLACED DUE TO THE VO8 EMISSIONS RECALL AND I HAVE CO-WORK THAT EXPERIENCED THE SAME ISSUE RESULTING IN THE ENGINE TO BE REPLACED TWO DAYS AFTER THE VO8 EMISSIONS RECALL WAS COMPLETED . THE REPLACEMENT ENGINE WAS ON BACK ORDER UNTIL 8/21/19 AND I MAY HAVE MY JEEP BACK 8/30/19. THE REPAIR WORK COMPLETED ON MY VEHICLE IS NOT FLUKE AND THE RECALL WORK BEING PERFORMED IS NOT SATISFACTORY AND POSSIBLY RUSHED TO MEET DEADLINES FOR COMPLIANCE. FCA US LLC , AS AN ORGANIZA

THE RADIO CONCEAL WILL RESET AFTER A FEW SHORT MINUTES AS IF THE VEHICLE IS BEING STARTED FOR THE FIRST TIME. THE FIRST TIME IT WAS NOTICED WAS AFTER IT WAS STATIONARY AND I RETURNED BACK TO MY VEHICLE.

LESS THAN 50,000 MILES AND TOLD THAT THE STEERING RACK IS LEAKING AND THAT IT NEEDS TO BE REPLACED AT A COST OF $2600. THIS SEEMS TO BE A COMMON PROBLEM, WHY ISN'T THERE AN OFFICIAL RECALL ON THIS? THIS PART, WITH NORMAL COMMUTER DRIVING, SHOULD NOT FAIL AT SUCH LOW MILEAGE

EVER SINCE THE FCA ECODIESEL EXHAUST EMISSIONS UPDATE, MY VEHICLE HAS HAD TERRIBLE TURBO-LAG. WHEN YOU STEP ON THE ACCELERATOR, ESPECIALLY AFTER A COLD START IT CAN TAKE UP TO 4 SECONDS TO ACTUALLY MOVE FORWARD. I ALREADY REPORTED THIS ONCE BEFORE, BUT THIS VEHICLE IS A SERIOUS HAZARD. TRYING TO CROSS ANY TYPE OF TRAFFIC IS DANGEROUS. IT ALSO HAS ANYWHERE FROM 3-4MPG DROP SINCE THE UPDATE.

ECODIESEL EMISSIONS RECALL. AFTER HAVING THE EMISSIONS RECALL DONE TO MY VEHICLE ON 8/20/19, THE VEHICLE IS EXTREMELY SLUGGISH AND NON RELIABLE. THE TURBO LAG IS HORRIBLE, SOMETIMES 1-3 SECONDS, SOMETIMES 4 OR 5. TRANSMISSION DOESN'T SEEM TO KNOW WHERE IT WANTS TO BE AT TIMES. NONE OF THE ISSUES ARE CONSTANT AND THEREFORE YOU NEVER KNOW WHEN YOU PULL INTO TRAFFIC IF YOU WILL HAVE THE POWER NEEDED OR STALL AND GET HIT. SAFETY HAZARD IS AN UNDERSTATEMENT AND FAMILIES WILL BE HURT OVER THIS POOR ATTEMPT AT A "FIX". JEEP WAS EXTREMELY RESPONSIVE AND HAD MORE TORQUE READILY AVAILABLE PRIOR TO THE RECALL. NOW IT IS GUTLESS AND I WOULDN'T ATTEMPT TO HOOK THE BOAT UP TO IT.

THE VEHICLE WAS STATIONARY AND UNOCCUPIED IN THE DRIVEWAY WHEN THE DRIVER SEAT'S ACTIVE HEAD RESTRAINT POPPED OPEN. IT CANNOT BE RESET DUE TO THE DAMAGED PLASTIC. THIS IS NOT SUPPOSED TO ACTIVATE UNTIL TRIGGERED BY AN ACCIDENT AND IS AN OBVIOUS DESIGN FLAW.

TL* THE CONTACT OWNS A 2015 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BACK-UP CAMERA WAS FAULTY. THE SCREEN REMAINED BLACK AND THE CONTACT COULD NOT SEE WHEN ATTEMPTING TO REVERSE. ALSO, THE SIDE MIRRORS TURNED DOWN AUTOMATICALLY AND THE CONTACT COULD NOT SEE FROM ANY ANGLE WHILE REVERSING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,800. THE VIN WAS UNKNOWN.

THE SINGLE PANE SUNROOF EXPLODED WHILE PARKED. GLASS SHATTERED EVERYWHERE. THE SHADEGUARD WAS CLOSED AT THE TIME AND PREVENTED GLASS FROM GETTING TO THE INTERIOR OF THE CAR. THIS HAPPENED IN THE OVERNIGHT HOURS AND NOTHING WAS SEEN ON THE VIDEO CAMERA MONITORING THE CARS TO CAUSE THIS. NO OBJECTS WERE FOUND NEAR THE CAR OR INSIDE THE SUNROOF AREA. I HAVE CALLED MY INSURANCE COMPANY AND WAS DIRECTED TO A GLASS COMPANY WHO HAS TOLD ME THEY DO NOT FIX SUNROOFS AND THAT MY INSURANCE COMPANY WILL CALL ME REGARDING MY CLAIM BUT I HAVE NOT HEARD BACK FROM THEM. I AM EXPECTING TO PAY FOR THIS MYSELF. I HAVE OWNED THE CAR FOR 2 YEARS. THE TEMPERATURE WAS EXCESSIVELY HIGH OUTSIDE DURING THIS TIME BUT THIS WAS OVERNIGHT AND UNDER LARGE TREES WITH SHADING AND NOT IN DIRECT SUNLIGHT. THE CAR HAD NOT BEEN DRIVEN FOR AT LEAST 2 DAYS BEFORE THIS INCIDENT NOR HAD IT BEEN MOVED FROM THE LOCATION.

SINCE I HAD THE EXHAUST EMISSIONS UPDATE DONE, MY JEEP HAS AN EXTREMELY LONG LAG IN ACCELERATION. IT TAKES A GOOD 2-3 SECONDS AFTER STEPPING ON THE THROTTLE, BEFORE THE CAR MOVES FORWARD. I WAS ALMOST HIT HEAD ON IN TRAFFIC ON A HIGHWAY BECAUSE OF THE TIMING OF NOT ACCELERATING PROPERLY. THIS WAS NEVER AN ISSUE BEFORE THE EXHAUST UPDATE.

A "SERVICE SHIFTER" MESSGAGE FLASHES ACROSS THE DASHBOARD SCREEN AND THE LIGHTS ON THE SHIFTER DO NO LIGHT UP.

I WAS PARKED AND WHEN I WENT STARTED MY CAR THE AIR CONDITIONER AIR FELT HOT - I QUICKLY REALIZED THE AIR WAS BLOWING AND STAYI G HOT, NOT COOLING DOWN. MY 2015 JEEP GRAND CHEROKEE ONLY HAS 39,400 MILES AND THE AIRCONDITIONER HAS GONE OUT. I CALLED MY REDLANDS CA DEALER, THEY SAID IT IS NO LONGER COVERED UNDER THE BASIC 36,000 MILE WARRANTY. IT'S TOO SOON FOR A MAJOR COMPONENT LIKE AIR CONDITIONING TO GO OUT!

PASSENGER FRONT HEADREST DEPLOYED FOR NO REASON. CAR WAS PARKED AND THE HEADREST POPPED OPEN AND COULD HAVE CAUSED SERIOUS DAMAGE. THIS SHOULD BE A RECALL.