2014 Jeep Grand Cherokee complaints

2014 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE REPAIRS. *TGW THE DEALER INFORMED THE CONSUMER, THE PART WAS NOT AVAILABLE, TO PERFORM THE RECALL. THE CONSUMER STATED THERE WAS A THUMPING NOISE COMING THE GAS TANK. THE PART HAD TO BE ORDERED. *JB

AS YOU ACCELERATE THE DIESEL GRAND CHEROKEE AND IT REACHES 7TH GEAR, THE CAR STARTS SHUDDERING AS IF THE VEHICLE IS ABOUT TO "FALL APART". THIS ISSUE HAPPENS EVERY TIME WHEN IN 7TH AND 8TH GEAR. I'VE HAD TO USE THE PADDLE SHIFTERS TO MAINTAIN THE VEHICLE IN 6TH GEAR TO AVOID SUCH SHAKING IN THE HIGHWAY. I'VE TAKEN THE VEHICLE TO AN EMPTY ROAD AND ACCELERATED TO REPRODUCE THE ISSUE AND KEPT MY FOOT IN THE PETAL AND IT EVENTUALLY SETTLES DOWN AFTER 8TH GEAR. BUT IF YOU REMOVE FOOT FROM GAS AND LET THE CAR SHIFT BACK TO 6TH WHEN YOU RE-ACCELERATE THE SHUDDERING RETURNS AGAIN. THE ENTIRE CAR JUST SHAKES. JEEP HAS BEEN UNABLE TO FIND A SOLUTION TO THIS AND THE VEHICLE IS NOT EVEN A YEAR OLD YET. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED FOR BOTH RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS TO BE PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/22/15. *JB STATUS UPDATED 03/25/15. *JB

I CAN'T GET THE PART FROM CHRYSLER FOR MY BRAKE BOOSTER RECALL. IT HAS BEEN ORDERED FOR 6 MONTHS I NEED THIS PART SINCE I DRIVE UP NORTH

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

SITTING IN PARKING LOT WITH AIR CONDITIONER ON & SUDDENLY AC STARTED BLOWING HOT AIR. CLIMATE CONTROL AUTOMATICALLY TURNED ITSELF OFF. WHEN I TURNED IT TO MAX AC IT BLEW COLD AIR. THEN I RETURNED IT BACK TO AC AND IT BLEW COLD AIR AGAIN. APPROXIMATELY 2 WEEKS LATER, MPH AT 60, SAME THING HAPPENED. WHEN I TOOK IT IN FOR SERVICE, TECHNICIAN EXPLAINED IT AS COILS FREEZING UP BECAUSE OF HUMIDITY. NO ACTION WAS PERFORMED. *TR

INTERMITTENT PROBLEM: ACC/FCW NOT AVAILABLE. SAYS SERVICE REQUIRED. STABILITY CONTROLS TURNS ON AND OFF BY ITSELF. ALSO DRIVER'S ASSIST BACKUP CAMERA NOT SHOWING LINES. NEXT DAY SAME THING HAPPENED. *TR

THE SUNROOF ON MY LESS THAN 1 MONTH OLD 2014 GRAND CHEROKEE EXPLODED WHILE GOING DOWN THE INTERSTATE WITH NO OTHER CARS AROUND AND NO OVERPASSES ABOVE ME. IT JUST SHATTERED INTO A THOUSAND PIECES. IT SOUNDED LIKE A SHOTGUN BLAST. CHRYSLER DOESN'T SEEM TO THINK THEY'RE RESPONSIBLE FOR REPLACING IT. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ON FRIDAY, OCTOBER 31, 2014, LESS THAN ONE WEEK AFTER TAKING DELIVERY OF THE CAR (IT WAS NEW),I WAS UNABLE TO PUMP GASOLINE INTO THE FUEL TANK. ATTEMPTS TO PUMP GAS DIRECTLY FROM PUMPS AT A COUPLE DIFFERENT GAS STATIONS (AND ONE TIME ATTEMPTING TO USE THE "FUNNEL" PROVIDED FOR FILLING FROM A GAS CAN) RESULTED IN THE FUEL FILLER NECK BACKING UP, DUMPING FUEL ON THE SIDE OF THE CAR AND MY HAND. MY CAR DEALER HAS INFORMED ME THAT THEY INTEND TO REPLACE THE FUEL TANK TO RESOLVE THE PROBLEM.. THE AUTOMOBILE HAS A CAP-LESS GAS FILLER SYSTEM. THE CAR WAS DELIVERED NEW WITH A FULL TANK OF GAS SO IT APPEARS TO HAVE DEVELOPED THE PROBLEM AFTER DELIVERY. *TR

WHILE DRIVING AT 45 MPH IN TRAFFIC THE JEEP STOPPED SHIFTING AND REMAINED STUCK IN 6TH GEAR. THE VEHICLE COMPLETELY STOPPED DOWNSHIFTING RENDERING ACCELERATION IMPOSSIBLE. THE DEALER SAID THE TRANSMISSION VALVE FAILED AND HAD TO BE REPLACED. *TR

TL- THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V145000 (SERVICE BRAKES), 14V391000 (ELECTRICAL) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.

THIS JEEP WAS SOLD TO ME AND MY BROTHER AS A NEW VEHICLE. IT WAS PURCHASED AT FOWLER DODGE IN OKLAHOMA CITY, OK. MY BROTHER TOOK THE TRUCK TO ANOTHER DEALER TODAY AND WAS TOLD THAT THE VEHICLE HAS BEEN INVOLVED IN A BAD ACCIDENT AND HAS BEEN REPAIRED. ALL OF THE FEDERAL STICKERS HAVE BEEN REMOVED, WE FEEL THAT THIS IS A SAFETY AS WELL AS FRAUDULENT SALE. I HAVE CALLED THE DEALER AND HAVE NOT RECIEVED A RESPONSE. FOWLER DODGE 888-829-0253 OWNER/GENERAL MANAGER [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY 2014 JEEP GRAND CHEROKEE ECODIESEL SHUDDERS/VIBRATES INTERMITTENTLY AT HIGHWAY SPEEDS. EVIDENTLY, THIS IS A COMMON PROBLEM IN THIS PARTICULAR MODEL, AND SO MUCH SO THAT IT NOW HAS A NAME, "FISH BITES". AT LEAST ONE TECHNICAL SERVICE BULLETIN AND POSSIBLY EVEN MORE (MANY HAVE SIMILAR SYMPTOMS) HAVE ACKNOWLEDGED THE DRIVETRAIN AS THE SOURCE AND HAVE ATTEMPTED TO RESOLVE IT WITH SOFTWARE FLASHES. AFTER NUMEROUS VISITS TO THE DEALER TO CORRECT THE ISSUE, THE "FISH BITES" ARE STILL HAPPENING, AND ARE GETTING INCREASINGLY WORSE. UNFORTUNATELY, AFTER THE LAST VISIT AND BEING TOLD IT HAD BEEN RESOLVED, I HAD TO FIND OUT THAT THE ATTEMPTED FIX DID NOT WORK WHILE ON A TIGHT TWO-LANE ROAD. THE OCCURRENCE NEARLY CAUSED THE VEHICLE TO LOSE CONTROL AT HIGH SPEED. PROSPECTIVE BUYERS OF THIS MODEL SHOULD RECOGNIZE THAT IT MAY BE UNSAFE, AS THIS UNRESOLVED ISSUE WAS CLEARLY A HAZARD TO MYSELF AND TO THE VEHICLES IN CLOSE PROXIMITY. *TR

I REALLY NEED YOUR HELP. IN APRIL OF 2014 I BOUGHT A BRAND NEW JEEP GRAND CHEROKEE SUMMIT EDITION FOR $60,000. I WAS THRILLED TO HAVE FINALLY OWNED MY DREAM CAR SINCE 1997! I STARTED HAVING ISSUES WITH THE CAR IN AUGUST... AND WHEN I SAY ISSUES, I DON'T MEAN THE RADIO BLITZING OUT. THE CAR TURNED OFF IN THE MIDDLE OF A 4 WAY INTERSECTION AND WOULDN'T RESTART FOR 3-4 ATTEMPTS!!!! TERRIFIED I TOOK IT TO THE DEALERSHIP WHO SAID IT REGISTERED SOME CHECK ENGINE LIGHT CODES BUT THEY COULDN'T FIND WHY IT DID THAT. THEY TURNED THE LIGHT OFF AND HAD ME PICK THE CAR UP. AFTER REPEATING THE SAME THING, ABOUT 8-10 MORE TIMES THE CAR JUST SHUTTING OFF AND GOING BACK INTO THE SHOP A SECOND AND THIRD TIME THEY NOW SAID OH WE FIGURED OUT WHAT THE PROBLEM WAS AND ITS FIXED. I WAS THRILLED FOR THIS TO BE OVER! A COUPLE WEEKS LATER I WAS DRIVING ON THE FREEWAY GOING 65 MPH WITH NO CARS AROUND ME OR INSIGHT. ALL OF THE SUDDEN THE CAR DASHBOARD SAID BRAKE!!! AND THE CAR APPLIED THE ABS BRAKES AND ABRUPTLY SLOWED THE CAR DOWN TO 40 MPH!!!! I WAS SO SCARED AT THAT POINT, TO TOP IT OFF THE CAR AGAIN SHUT OFF AND THE CHECK ENGINE LIGHT BACK ON. I TOOK THE CAR TO THE DEALERSHIP FOR THE 4TH TIME WHERE THEY NOW HAVE PUT ME IN A RENTAL FOR 40 DAYS. THIS TIME I WAS TOLD MY CAR REGISTERED 57 CODES BUT THEY WERE NOT ABLE TO FIX OR DIAGNOSE THE PROBLEM. I EXPRESSED MY CONCERN WHEN I WAS ASKED TO PICK THE CAR UP. I DON'T FEEL SAFE IN THAT CAR AND I HAVE LOST FAITH IN THAT VEHICLE. I ASKED THAT THEY BUY THE CA

AT WHAT POINT DOES SOMEONE STEP IN AND SAY ENOUGH IS ENOUGH. IN 1 1/2 YEARS MY VEHICLE HAS BEEN IN 12 TIMES. BESIDES THE 7 RECALLS, THERE HAS ALSO BEEN ISSUES WITH THE GAS COVER BROKE, LEATHER SEAT ISSUES, POWER STEERING, SHOCKS, BRAKE BOOT AND REAR CAMERA. IF THAT ISN'T BAD ENOUGH, MANY TIMES THEY ISSUE A RECALL AND DON'T EVEN HAVE THE PARTS AVAILABLE. THE LEMON LAWS ARE SO DEALER AND MANUFACTURE FRIENDLY THAT IT IS VERY DIFFICULT TO QUALIFY. EACH TIME I GO TO THE DEALER IT IS 120 MILES ROUND TRIP. SOMEONE NEEDS TO STEP IN AND REIMBURSE THE CONSUMERS FOR THIS EXPENSIVE MISTAKE THAT JEEP MADE IN MANUFACTURING THESE VEHICLES WHICH HAS BEEN PASSED ON TO THE CONSUMER WHO THOUGHT WE WERE GETTING A RELIABLE PRODUCT. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS UPHILL AND TOWING A RECREATIONAL VEHICLE, THE VEHICLE OVERHEATED. PER THE MANUFACTURER, THE VEHICLE'S MAXIMUM TOWING CAPACITY WEIGHT SHOULD BE 7,200 LBS., BUT THE RECREATIONAL VEHICLE WEIGHED LESS THAN 7,200 LBS. THE FAILURE OCCURRED NUMEROUS TIMES. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.

I TOOK MY CAR IN BY APPOINTMENT TODAY AT 7:30AM TODAY (10/27) TO HELFMAN RIVER OAKS CHRYSLER, DODGE, JEEP, 4807 KIRBY DRIVE, HOUSTON,TX. I TOOK IT IN FOR RECALL P36, SUN VISOR WIRING. THE RECALL LETTER SAYS THE REPAIR CAN BE DONE IN 1.6 HOURS. HOWEVER THE SERVICE ADVISOR TELLS ME AT 7:30AM THAT THE CAR WILL NOT BE READY FOR 2 DAYS. I ASK TO MAKE AN APPOINTMENT FOR A LATER DAY, WHEN THE RECALL CAN BE DONE WITHIN 1 DAY. HE TELLS ME THE RECALL WILL REQUIRE 2 DAYS NO MATTER WHEN I BRING IT IN , AND I CAN'T MAKE AN APPOINTMENT TO HAVE THE RECALL DONE IN ONE DAY. THIS PRACTICE WILL SIMPLY ENCOURAGE PEOPLE TO NOT DO THE RECALL SERVICE. THIS IS A DANGEROUS PRACTICE. WHAT GOOD IS A RECALL LETTER, IF THE DEALER WILL ALWAYS REQUIRE 2 DAYS TO DO THE RECALL SERVICE- EVEN THOUGH THE RECALL LETTER STATES IT SHOULD TAKE 1.6 HOURS, AND THE OWNER IS WILLING TO MAKE AN APPOINTMENT IN THE FUTURE FOR THE RECALL SERVICE. THIS IS EFFECTIVELY DISCOURAGING OWNERS FROM DOING THE SAFETY RECALL. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE ACCELERATED WITH FORCE CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,100.

WHEN COMING TO A SLOW BRAKE, THE BRAKES STUTTER AND PUSH THE CAR FORWARD. ADDITIONALLY, THE VEHICLE SOMETIMES WHEN DRIVING AT HIGHER SPEEDS (SPECIFICALLY ON THE FREEWAY AT ABOUT 60-70MPH) ENGINE REVS HIGH WITHOUT KICKING OVER. FURTHERMORE, WHEN SLOWING IT HAS A HARD TIME KICKING DOWN TO THE NEXT GEAR. TRANSMISSION LIGHT HAS COME ON SEVERAL TIMES AS WELL. WHEN TAKING THE VEHICLE IN FOR SERVICE, THEY ARE UNABLE TO RECOGNIZE ANY PROBLEMS AT ALL AND CAN NOT FIX. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER DEPRESSING THE BRAKE PEDAL IN ORDER TO START THE VEHICLE WITH THE PUSH TO START BUTTON, THE VEHICLE TOOK OFF INDEPENDENTLY AND CRASHED INTO A BRICK WALL. THE CONTACT DID NOT SUSTAIN ANY INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY WERE TO PERFORM AN INVESTIGATION. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

ATTEMPTED TO HAVE JEEP/CHRYSLER RECALL P14 (BRAKE BOOSTER) AND P36 (SUNVISOR WIRING) COMPLETED. FAIR OAKS CHANTILLY JEEP CHRYSLER INSPECTED THE VEHICLE BUT STATED THERE WAS A NATION-WIDE SHORTAGE OF PARTS AND THE BRAKE RECALL COULD NOT BE COMPLETED FOR 2-3 MONTHS. AFTER TALKING TO THE CHRYSLER CUSTOMER ASSISTANCE HOTLINE, I WAS ADVISED CHRYSLER DOES NOT HAVE SUFFICIENT PARTS IN STOCK TO HANDLE ALL OF THE BRAKE BOOSTER RECALLS. WHEN ASKED FOR ADDITIONAL DETAILS I WAS TOLD THE REASON BEHIND THE PARTS SHORTAGE WAS "CONFIDENTIAL." I WAS FURTHER ADVISED TO "DRIVE SLOW" AND "AVOID USING THE CAR AS MUCH AS POSSIBLE." THEY CONFIRMED THE WAIT TIME FOR REPLACEMENT PARTS TO "ADDRESS THIS IMPORTANT SAFETY ISSUES" WAS 2-3 MONTHS. *TR

RECALL 14V-391 ISSUED 08/19/2014. THE DEALER SAYS CHRYSLER IS ALLOCATING REPAIR PARTS BASED ON THE NUMBER THAT THE DEALER REPLACES THE PREVIOUS WEEK. THE DEALER STATES THAT THEY HAVE 19 PAGES OF OWNER NAMES ON THEIR LIST OF VEHICLES YET TO BE SERVICED. THE DEALER IS UNABLE TO PREDICT WHEN OUR VEHICLE WILL BE SERVICED, ALTHOUGH IT APPEARS IT WILL BE MORE THAN 3 MONTHS FROM TODAY. ACCORDING TO THE MOPAR OWNERS SITE, PARTS ARE AVAILABLE FOR THIS RECALL. MY COMPLAINT IS AS FOLLOWS: 1. THE DELAY IN PROVING THE REQUIRED PART(S) IS UNACCEPTABLE. 2. THE NHTSA SEEMS TO HAVE NO OVERSIGHT OR REPORTING OUT OF THE IMPLEMENTATION OF RECALLS. THE ABSENCE OF PROGRESS REPORTING CREATES A FALSE IMPRESSION THAT AN ISSUE HAS BEEN ADDRESSED. 3. CHRYSLER IS REMISS IN INFORMING OWNERS THAT PARTS ARE AVAILABLE WHEN SUCH IS UNTRUE, UNLESS CHRYSLER DEFINES AVAILABLE AS MEANING SOME PARTS HAVE BEEN MADE. *TR

RECALL 14V-154 ISSUED 05/16/2014. THE DEALER SAYS CHRYSLER IS ALLOCATING REPAIR PARTS BASED ON THE NUMBER THAT THE DEALER REPLACES THE PREVIOUS WEEK. THE DEALER STATES THAT WE ARE 137 ON THEIR LIST OF VEHICLES YET TO BE SERVICED. ACCORDING TO THE MOPAR OWNERS SITE, PARTS ARE AVAILABLE FOR THIS RECALL. MY COMPLAINT IS AS FOLLOWS: 1. THE DELAY IN PROVING THE REQUIRED PART(S) IS UNACCEPTABLE. 2. THE NHTSA SEEMS TO HAVE NO OVERSIGHT OR REPORTING OUT OF THE IMPLEMENTATION OF RECALLS. THE ABSENCE OF PROGRESS REPORTING CREATES A FALSE IMPRESSION THAT AN ISSUE HAS BEEN ADDRESSED. 3. CHRYSLER IS REMISS IN INFORMING OWNERS THAT PARTS ARE AVAILABLE WHEN SUCH IS UNTRUE, UNLESS CHRYSLER DEFINES AVAILABLE AS MEANING SOME PARTS HAVE BEEN MADE. *TR

2014 JEEP GRAND CHEROKEE. CONSUMER STATES THAT WITHOUT WARNING THE GEAR SHIFT JUMPS OUT OF DRIVE OR REVERSE INTO NEUTRAL AND THE MOTOR SHUTS OFF. *TGW THE CONSUMER STATED EACH TIME THE VEHICLE WAS TOWED TO THE DEALER, THEY STATED THE VEHICLE NEEDED A PROGRAM UPDATE. *JB

WHEN I WAS DRIVING ON A HIGHWAY, AND THIS HAS HAPPENED MULTIPLE TIMES BEFORE BUT I NEVER THOUGHT ANYTHING OF IT UNTIL IT HAPPENS INTERMITTENTLY, I WAS DRIVING ON A HIGHWAY AND WHEN I SPEED UP AND LET GO OF THE GAS PEDAL, THE VEHICLE CONTINUES TO SPEED UP AFTERWARDS PUTTING MY FAMILY IN DANGER. ALSO, WHEN I GO TO TURN MY VEHICLE, THE STEERING LOCKS UP FROM TIME TO TIME MAKING IT VERY DIFFICULT TO TURN THE WHEEL AND DANGEROUS IF ON A BUSY ROAD WHICH COULD CAUSE AN ACCIDENT. *TR

WHEN I GO TO PRESS THE BRAKES AND COME TO A STOP, MY VEHICLE JERKS WHEN IT SLOWS DOWN AS IF ITS ALMOST STUCK IN A GEAR WHILE IT DOWNSHIFTS WHICH CAUSES THE VEHICLE TO MOVE FORWARD WHILE TRYING TO SLOW DOWN WHICH CAN CAUSE AN ACCIDENT. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED AFTER COMING TO A STOP, THE VEHICLE JERKED FORWARD WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000. UPDATED12/22/14*LJ UPDATED 05/29/2015 *JS UPDATED 9/25/2015*JS

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.

I HAVE RECEIVED A SAFETY RECALL NOTICE REGARDING THE SUN VISOR WIRING, #P36 NHTSA 14V-391. I CONTACTED MY DEALER WHERE I PURCHASED THE VEHICLE. AS PER THE SAFETY RECALL INSTRUCTIONS LISTED BESIDE "WHAT YOU MUST DO TO ENSURE YOUR SAFETY", I CALLED THE DEALER TO SCHEDULE A SERVICE APPOINTMENT AND ASKED THE DEALER TO HOLD OR ORDER THE PARTS FOR MY VEHICLE BEFORE MY APPOINTMENT. THE DEALER DID NOT SCHEDULE AN APPOINTMENT AND SAID THAT THEY DIDN'T HAVE THE PARTS. I WAS INFORMED THAT I WOULD BE PUT ON A LIST AND WOULD BE CALLED WHEN I'M NEXT. I WAS TOLD THAT CHRYSLER IS ONLY SENDING THE DEALER TWO REPLACEMENT PARTS PER WEEK AS IT IS A RESTRICTED PART. I EXPLAINED WHAT THE RECALL NOTICE SAID THEY WERE TO DO AND HE SAID THIS IS HOW CHRYSLER IS DOING THIS. I'M UPSET THAT I RECEIVE A SAFETY RECALL ABOUT A POSSIBLE ELECTRICAL FIRE AND CHRYSLER FEELS IT ISN'T IMPORTANT ENOUGH TO QUICKLY REPAIR IT. I FEEL THEY SHOULD ORDER THE PART AND SCHEDULE MY APPOINTMENT JUST AS STATED IN THE RECALL NOTICE. I WOULD APPRECIATE YOUR INVESTIGATING THIS AND LETTING ME KNOW THE OUTCOME. THANK YOU SO MUCH FOR YOUR ASSISTANCE. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE CONTACT CRASHED INTO A GUARDRAIL WHEN ANOTHER VEHICLE ABRUPTLY CUT THE CONTACT OFF. THE VEIHCLE WAS THROWN 15 FEET INTO THE AIR AND THE FRONT END OF THE VEHICLE CRASHED NOSE-FIRST INTO AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. THE PASSENGER SIDE OF THE VEHICLE THEN FLIPPED OVER AND A CHILD PASSENGER WAS PARTIALLY EJECTED FROM THE VEHICLE. THE CHILD'S UPPER BODY THEN BECAME PLUNGED UNDERWATER IN THE EMBANKMENT. THE CHILD SUSTAINED BRUISES TO THE HEAD AND LUNG FAILURE FROM ALMOST DROWNING. THE CONTACT SUSTAINED BACK INJURIES AND A FRONT PASSENGER SUSTAINED NECK INJURIES. ALL OF THE VEHCLE OCCUPANTS REQUIRED MEDICAL ATTENTION AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY INFORMED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE AND THERE WAS NOTHING WRONG WITH THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. THE VIN WAS UNAVAILABLE.

IN MAY I RECEIVED THE RECALL NOTICE FOR THE BRAKE BOOSTER (P14 NHTSA 14V-154) AND HAVE CALLED MY LOCAL DEALER SEVERAL TIMES SINCE THEN TO SCHEDULE THE REPLACEMENT. HOWEVER, THE DEALER SAYS THEY DO NOT HAVE THE PART AND ARE EXPECTING THE PART TO ARRIVE ANY DAY. IN SEPTEMBER, I RECEIVED THE SUN VISOR WIRING RECALL NOTICE (P36 NHTSA 14V-391) AND HAVE CALLED THE LOCAL JEEP DEALER REGARDING SCHEDULING THIS REPLACEMENT ALSO. THE DEALER REPORTS THAT THEY DO NOT HAVE THE PARTS FOR THIS EITHER AND DO NOT KNOW WHEN THE PARTS WILL BE AVAILABLE. THIS IS AN UNREASONABLE AMOUNT OF TIME TO WAIT FOR THE DEALER TO RESOLVE THE DEFECTS, AND I FEEL MY SAFETY IS AT RISK. *TR

THIS IS A COMPLIANT ABOUT THE UNTIMELY ABILITY FOR REPAIR TO BE COMPLETED FOR SAFETY RECALL P14/NHSTA 14V-154. I RECEIVED MY FIRST RECALL THE BEGINNING OF JUNE 2014. MY VEHICLE WAS BROUGHT TO THE DEALER ON JUNE 17, 2014 FOR THIS RECALL. HOWEVER, THEY SAID THEY HAD TO ORDER THE PARTS AND HAD NO IDEA WHEN PARTS WOULD ARRIVE. THEY SAID IT MAY BE A LONG TIME. THE END OF SEPTEMBER 2014 I NOW HAVE A RECEIVED A SECOND NOTICE FROM CHRYSLER FOR THIS RECALL. I BELIEVE THAT THIS IS NOW AN UNREASONABLE AMOUNT OF TIME AND DELAY FOR REPAIR OF THE BRAKES AS RELATED TO THIS SAFETY RECALL. I ALSO HAVE A RECALL FOR SUN VISOR LAMP WIRING AND PER MY DEALER IT APPEARS THAT THERE IS A SIMILAR SITUATION WHICH SLOW RECEIPT OF PARTS FOR THIS ALSO. MY VEHICLE HAS NOT BEEN REPAIRED FOR THIS RECALL. I LIVE IN AN AREA WHERE THE TEMPERATURES GET BELOW FREEZING FOR EXTENDED PERIODS OF TIME. I AM CONCERNED FOR MY SAFETY. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V392000 (SUSPENSION); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

HAVE HAD TWO RECALL NOTICES ON A BRAKE DEFECT FROM JEEP OVER TWO MONTHS AND PARTS ARE STILL NOT AVAILABLE. WHAT CAN BE DONE ABOUT THIS? *TR

MY COMPLAINT IS WITH CHRYSLER, I CONTACTED MY DEALER OVER A MONTH AGO REGARDING SAFETY RECALL P14, I AM ON THE BOTTOM OF PAGE 2 OF A LIST OF CUSTOMERS WHO HAVE CONTACTED THEM TO GET THIS ISSUE RESOLVED. THE DEALER HAS NO IDEA AS TO WHEN THEY WILL RECEIVE THE PARTS NECESSARY. I CONTACTED CHRYSLER DIRECTLY THIS MORNING AND THEY CANNOT GIVE ME A TIME FRAME OF WHEN PARTS WILL BE DISPERSED TO THE DEALERS EITHER. THIS IS UNACCEPTABLE. I LIVE IN NORTHERN NEW YORK (ALONG CANADIAN BORDER), SUB-FREEZING TEMPERATURES ARE VERY COMMON AND POTENTIALLY WILL BE HERE VERY SOON. CHRYSLER IS DISTRIBUTING TO ALL DEALERSHIPS EQUALLY, BUT MAYBE THEY SHOULD BE TAKING CARE OF THE DEALERSHIPS/CUSTOMERS THAT THIS PROBLEM COULD POTENTIALLY AFFECT (VERY NORTHERN, WHO EXPERIENCE SUB-FREEZING WEATHER). I FEEL THAT IF THIS WAS A PRIORITY TO CHRYSLER, MY VEHICLE WOULD BE FIXED ALREADY. WOULD THEY RATHER HAVE PEOPLE KILLED AND BE FACED WITH MILLIONS OF DOLLARS OF LAWSUITS, THAN GET THIS FIXED? I CONSIDER THIS A HUGE SAFETY VIOLATION AND CHRYSLER SHOULD BE FORCED TO GET THESE PARTS OUT TO DEALERSHIPS IMMEDIATELY. THANK YOU FOR LISTENING AND I HOPE YOU CAN HELP GET THIS RESOLVED VERY SOON. IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT ME. THANK YOU. *TR

VEHICLE ACCELERATED SUDDENLY, UNINTENTIONALLY, AND DISPROPORTIONATELY TO THROTTLE POSITION, RESULTING IN A HEAD-ON CRASH INTO A WOODEN FENCE. VEHICLE AND FENCE WERE BOTH DAMAGED. *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES); HOWEVER, THE PARTS NEEDED TO REMEDY THE FAILURE WERE NOT AVAILABLE. AFTER CONTACTING THE DEALER, THE TECHNICIAN VERIFIED THAT THE PARTS WERE NOT AVAILABLE AND THE ESTIMATED TIMEFRAME TO RECEIVE THE PARTS WOULD BE MORE THAN TWO YEARS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I AM TRYING TO LET SOMEONE KNOW THAT I AM HAVING TROUBLE GETTING A SAFETY RECALL FIXED. I HAVE RECEIVED TWO DIFFERENT SAFETY RECALL NOTICES IN THE MAIL. ONE IN MAY AND ANOTHER IN SEPTEMBER. HAVE CONTACTED DEALERSHIP AND THEY ADVISED ON THE FIRST RECALL I WOULD BE PUT ON A WAITING LIST. ON THE SECOND RECALL I HAVE NOT BEEN ABLE TO EVEN SPEAK WITH ANYONE AS I GET AN ANSWERING SERVICE AND THE DEALERSHIP HAS NOT RETURNED MY CALLS. DO NOT KNOW WHAT I SHOULD DO AT THIS TIME. *TR

VEHICLE SUDDENLY AND WITHOUT WARNING GOT STUCK IN 4TH GEAR AND WOULDN'T SHIFT INTO A HIGHER OR LOWER GEAR MAKING IT UNABLE TO ACCELERATE AND SAFELY EXIT THE HIGHWAY. I WAS EVENTUALLY ABLE TO GET THE CAR PULLED OVER TO SAFETY AND HAD IT TOWED TO A LOCAL DEALERSHIP. THE DEALER DIAGNOSIS WAS THAT A COOLING LINE POPPED OUT OF THE TRANSMISSION WHICH CAUSED ALL THE FLUID TO DRAIN OUT. *TR

THE VEHICLE, A JEEP GC WITH V6 TURBO DIESEL, JUST DIED WHILE ON THE FREEWAY AND HAD TO BE TOWED. WE TRIED TO START IT ABOUT 10 TIMES OVER THE NEXT 36 HOURS WITHOUT SUCCESS. THEN IT DID START AND DROVE OK FOR ABOUT AN HOUR AND A HALF ON THE HIGHWAY AND THEN DIED IMMEDIATELY WHILE DRIVING 75 MPH. IT WAS TOWED TO A CHRYSLER DEALER WHERE THEY SAID THEY REPLACED THE FUEL PUMP. *TR

I CALLED [XXX] OF MORTON, THE DEALER I PURCHASED THIS JEEP FROM AND WAS TOLD THERE WAS A WAITING LIST FOR THIS RECALL AND THAT THEY WOULD PUT ME ON THEIR LIST AND CALL ME WHEN IT CAME IN TO SET UP AN APPOINTMENT. THEY HAVE NEVER CALLED FOR THIS AND NOW I HAVE ANOTHER RECALL ON THE SUN VISOR WIRING AND AM HESITANT TO TAKE IT BACK TO THE DEALER FOR THIS AS THE OTHER RECALL HAS NEVER BEEN FIXED YET. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

REPEATED ATTEMPTS TO GET VEHICLE IN FOR RECALLS SUN VISOR AND BRAKE COVER (SERIOUS?) AFTER 2 MONTHS STILL WAY DOWN NON LIST; ALSO, LIST OF RECALLS FOR THIS VEHICLE APPEAR TO INCLUDE MORE ITEMS I HAVE NOT BEEN NOTIFIED ABOUT (ONLY NOTIFIED OF 2 OF THE 5)... *TR

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT'S VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM: WIRING). THE CONTACT NOTIFIED THE DEALER ONCE IN PERSON AND THREE TIMES OVER THE PHONE AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER FURTHER STATED THAT THEY WERE WAITING ON THE MANUFACTURER TO SUPPLY THEM WITH PARTS TO REPAIR THE VEHICLES. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 12 MPH, THE VEHICLE BEGAN TO SHAKE WHEN SHIFTED INTO SECOND GEAR. THE FAILURE OCCURRED MULTIPLE TIMES. THE DEALER WAS UNABLE TO LOCATE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000...UPDATED 11/06/14 *BF

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WAS DRIVING IN THE LAST LEG OF MY 1100 MILE TRIP AND WARNING LIGHTS OF MY SEATBELT BEING UNBUCKLED AND AIRBAG MAINTENANCE REQUIRED. DEALERSHIP IN ALABAMA SAID IT WAS THE ORC MOD THAT IS BAD. *TR