Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →
MY LIGHTS OUTSIDE/INSIDE GO BLACK/NO LIGHTS WITH NO WARNING. OTHER CARS FLASH THEIR LIGHTS AT ME AND ALL I CAN DO IS TURN ON OVERHEAD LIGHT, AND DRIVE VERY SLOW. ALSO MY BRAKES WON'T WORK, THIS HAPPENED THREE TIMES. I'M SCARED TO DRIVE AT ANY TIME AFTER DARK. MY CAR WAS IN SHOP FOR 37 DAYS BECAUSE THEY COULD NOT GET PARTS TO FIX/AFTER ACCIDENT. *TR
I HAVE RECEIVED THREE FIRST NOTICE RECALLS AND ONE SECOND NOTICE RECALL ON MY VEHICLE SINCE MAY 2014. BRAKE BOOSTER, SUN VISOR WARNING, AND OCCUPANT RESTRAINT CONTROL MODULE. NOT ONE DEALERSHIP IN MY AREA HAS HAD THE PARTS TO FIX THESE PROBLEMS FOR OVER SIX MONTHS NOW. I CANNOT GET A CALL BACK FROM THE DEALERSHIP WITH EXPLANATIONS AND I CANNOT GET SATISFACTION THROUGH CONTACTING CORPORATE. IF THERE IS A PROBLEM THAT IS SERIOUS ENOUGH TO ISSUE A RECALL, I WOULD HOPE THAT THE PROBLEMS WOULD BE FIXED IN A TIMELY MANNER. I DRIVE THIS VEHICLE EVERYDAY.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE LAREDO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE LIMITED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V643000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO SPECIFY A DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE AND DID NOT PLACE THE CONTACT ON A WAITING LIST. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
THIS HAS BEEN AN ONGOING ISSUE SINCE I PURCHASED THIS VEHICLE NEW. JEEP/CHRYSLER HAS BEEN UNABLE TO FIX THE PROBLEM ALONG WITH MANY OTHER MAJOR ELECTRICAL SYSTEM FAILURES AND GLITCHES. THE STEERING WHEEL CONTROLS WILL BECOME IN OPERABLE AND THE STEERING WHEEL HEATER WILL CONTINUE TO HEAT UP UNTIL IT IS SO HOT I AM UNABLE TO HOLD THE STEERING WHEEL. THE ONLY SOLUTION IS TO SHUT THE VEHICLE DOWN LOCK UP AND LET IT SIT FOR A COUPLE HOURS. LAST EVENING WHEN THIS ISSUE OCCURRED I DECIDED TO DRIVE HOME, AND GRAB MY LASER THERMOMETER. UPON TURNING ON THE STEERING WHEEL HEATER IT QUICKLY HEATED UP TO 125 DEGREES. THEN 142 DEGREES, THEN 150... THE MAXIMUM TEMPERATURE READING WAS 169 DEGREES AT WHICH POINT I SHUT THE VEHICLE DOWN. THE AMERICAN BURN ASSOCIATIONS STATES THAT 3RD DEGREE BURNS WILL OCCUR TO HUMAN SKIN WITH 5 SECONDS OF EXPOSURE AT 140 DEGREES, 2 SECONDS AT 148 DEGREES AND 1 SECOND AT 158 DEGREES. I HAVE HAD THE VEHICLE SERVICED MULTIPLE TIMES FOR THIS ISSUE WITH NO REPAIRS BEING CONDUCTED BECAUSE THEY WERE UNABLE TO REPRODUCE THE ISSUE NOR FIND AN ERROR CODE. JEEPS TYPICAL "FIX" FOR ANY ELECTRICAL ISSUE IS TO "FLASH" THE UCONNECT SYSTEM WHICH TO DATE HAS NOT RESOLVED A SINGLE ISSUE. I HAVE REQUESTED ON TWO DIFFERENT OCCASIONS THAT JEEP REPLACE THE VEHICLE DUE TO CHRONIC MAJOR ELECTRICAL SYSTEM FAILURES. JEEP CONSISTENTLY STATES THAT THERE IS NOTHING WRONG WITH MY VEHICLE. TO DATE THEY HAVE REPLACED NEARLY EVERY MODULE AND THE ENTIRE UCONNECT SYSTEM (WHICH CONTROLS EVERY AS
THE AUDIO WENT OUT. *JS
GRAND CHEROKEE JEEP SUV, 2014, A BRAND NEW VEHICLE FROM TATE CHRYSLER CAR DEALER IN FREDERICK, MD ON 21 JULY 2014 WITH ONLY 251 MILES. AND I PURCHASED THIS VEHICLE IN FULL WITH CASH AND I WAS TOLD THAT I HAD TWO MONTHS TO PURCHASE THE LIFETIME WARRANTY, ON THE DAY I RETURNED TO PURCHASE THE LIFETIME WARRANTY, THE FINANCIAL MANAGER TOLD ME THAT IT WAS NOT AVAILABLE FOR MY VEHICLE. I DID COMPLAIN ABOUT THE SMELL OF FUSES COMING FROM THE ENGINE OF A NEW VEHICLE NOW TO THE DEALER SEVERAL TIME, NOW ALL OF A SUDDEN MY SUV IS NOT QUALIFIED FOR A LIFETIME WARRANTY. I STILL PURCHASES THE BUMP TO BUMP 120,000 MILES EXTEND WARRANTY ANYWAY, BUT THE DEALER HAS NOT SOLVE MY PROBLEM OF THE SMELL OF FUSES COMING FROM THE ENGINE, THEY DIDNOT TAKE ME SERIOUSLY, CONCERNING THE SMELL FROM THE ENGINE. I CAME HOME FROM WORK AND MY HUSBAND TOLD ME THEY HAVE A RE-CALL ON MY VEHICLE. I MADE AN APPOINTMENT WITH SERVICES DEPARTMENT AND ASKED THE QUESTION COULD THIS BE A RESULT OF THE SMELL THAT WAS COMING FROM THE ENGINE, AND THE SERVICE DEPARTMENT TOLD ME NO IT DIDNOT HAVE ANYTHING TO DO WITH IT. BEFORE MY APPOINTMENT TO SERVICES DEPARTMENT TO REPAIR THE RE-CALL PROBLEM, I AM STILL SMELL FUSES FROM MY ENGINE AND NOW THE ENGINE LIGHT CAME ON, THIS IS WHY I BELIEVE TATE CHRYSLER DELIBERATELY SOLD ME A VEHICLE THAT THEY KNEW OF MECHANICAL PROBLEMS AND DID NOT WANT TO GIVE ME A LIFETIME WARRANTY. I WORKED VERY HARD TO BE ABLE TO PURCHASES WHAT I NEED AND I REALLY LIKE THE STYLE OF THIS VEHICLE THAT I AM D
I RECENTLY PURCHASED A 2014 JEEP GRAND CHEROKEE. AT HIGHWAY SPEEDS THE VEHICLE WILL TURN, NOT DRIFT BUT TURN, TO THE LEFT. I HAVE HAD THE VEHICLE IN FOR SERVICE THREE TIMES FOR THIS ISSUE EACH TIME BY THE SERVICE DEPARTMENT AT CROSS JEEP IN LOUISVILLE. I WAS TOLD TODAY THAT THE CHRYSLER ENGINEERS HAVE DETERMINED THAT THIS ISSUE IS ?NORMAL? FOR THE 2014/15 GRAND CHEROKEES BECAUSE OF THE AIR SUSPENSION. TO ME THIS IS CERTAINLY NOT NORMAL. AT A MINIMUM THIS IS A NUISANCE PROBLEM BUT ALSO A SAFETY ISSUE WHEN A VEHICLE WILL TURN TO THE LEFT ON ITS OWN. I AM VERY CONCERNED ABOUT THIS ISSUE AND EQUALLY CONCERNED ABOUT CHRYSLER RESPONSE OR RATHER LACK OF RESPONSE. *JS
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/24/15*LJ UPDATED 6/10/2015 *JS
THE GEAR SELECT LEVER IS DANGEROUS. FROM THE D POSITION, PUTTING THE CAR INTO PARK MOST OFTEN IT STOPS IN R. THINKING YOU HAVE SELECTED PARK AND BEGIN TO EXIT THE CAR IS ACTUALLY ON REVERSE. I OWNED A 2011 SAME MODEL NO PROBLEM, UPGRADING TO THIS CAR IS DANGEROUS! THERE IS NO FEEL AS TO ENGAGING PARK, SINCE THEY CHANGED THE DESIGN TO THIS ELECTRONIC SHIFTER. MY WIFE AND I HAVE TO VERBALLY CONFIRM THE CAR IS IN PARK EACH TIME LOOKING AT THE SHIFTER TO DISPLAY P. PLEASE INVESTIGATE THIS DANGER BEFORE SOMEONE GETS HURT OR KILLED. *TR
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
RECURRING ENGINE STALLS. DANGEROUS IF ON HIGHWAY OR GOING THROUGH INTERSECTION (WHICH OCCURRED IN MY CASE). VEHICLE IS AT DEALER FOR ENGINE REPAIR. *TR
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH AND MAKING A RIGHT TURN, THE GEAR SHIFTER CHANGED GEARS FROM DRIVE INTO NEUTRAL INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES AND AT DIFFERENT SPEEDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 01-28/15 *BF
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE INSTRUMENT PANEL LIGHTS FAILED AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
TRAVELING AT REDUCED SPEEDS ON INTERSTATE, AFTER PASSING AN ACCIDENT (WET CONDITIONS/RAIN), I FOUND THE CAR STARTING TO LOSE TRACTION WITH THE ROAD. I LIVE IN SOUTHERN CALIFORNIA WITH POTENTIALLY TROUBLED ROADWAYS, HOWEVER THIS WAS INTERSTATE 15 IN SAN DIEGO, AND WITHIN SEPARATED CARPOOL LANES. AS I CONTINUED ON CAUTIOUSLY AT ROUGHLY 60MPH DUE TO CONDITIONS AND UNSURE OF THE FIRST OCCURRENCE, I FELT THE CAR SLIP, AND SLIDE, THE REAR END STARTING TO DRIFT TOWARD EDGE OF LANE, I REMOVED MY FOOT FROM GAS AND ALLOWED CAR TO REGAIN TRACTION. WAS FORCED TO CRAWL AT ROUGHLY 45MPH TO FEEL SAFE AGAIN. A NATIVE OF OREGON WHERE RAIN IS A ROUTINE PART OF LIFE, THIS OCCURRENCE FALLS BEYOND THE REALM OF EXPECTED PERFORMANCE. THE GRAND CHEROKEE IS ONE OF THE HEAVIEST CARS ON THE ROAD, MAKING THIS ISSUE PERPLEXING. AT THE TIME OF OCCURRENCE SOUTHERN CALIFORNIA WAS EXPERIENCING MODERATE RAIN THROUGHOUT THE MONTH DISPELLING MUCH CREDIT FOR OIL ACCUMULATION ON THE ROADWAYS, AS IS USUALLY INDICATED. WHEN I CAME TO THINK ABOUT THE ISSUE I REMEMBERED A FEW WEEKS PRIOR ON A WET ROADWAY (NOT RAINING) AS I ACCELERATED FROM A RED LIGHT MY REAR TIRES SPUN, AND I HAD TO RELEASE THE GAS TO REGAIN TRACTION AS WELL. THE REASON I AM REPORTING IS I BROUGHT THIS SCARY INCIDENT UP TO A FRIEND WHO ALSO OWNED A NEWER GRAND CHEROKEE (2013), AND WAS APPALLED TO HEAR OF SIMILAR OCCURRENCES. THIS HAS GREATLY DIMINISHED MY TRUST IN THE VEHICLE. MY OWN STEPS WERE TO UPGRADE TIRES WHICH ARE FALKEN ZIEX S/TZ05 SIDE 285/
CAN'T START THE ENGINE. ALL THE ELECTRONIC S IN THE CAR START BLINKING AND ON MONITOR SHOWS THAT I DIDN'T PRESS A START ENGINE BOTTOM. BUT I DID. I DON'T KNOW WHAT TO DO .IT HAPPENS ALREADY TREE TIMES TODAY. *TR
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES HYDRAULIC), NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS), AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
THIS SITUATION HAS HAPPENED 5 OR 6 TIMES BETWEEN JUNE-DEC 2014 ON OUR JEEP GRAND CHEROKEE SUMMIT 4X4 ECODIESEL. AFTER COMING TO A COMPLETE STOP A SERVICE ELECTRONIC THROTTLE WARNING FLASHES ON DASH BOARD. WHEN THE ACCELERATOR IS PRESSED TO CONTINUE FORWARD THERE IS NO POWER AND THE VEHICLE WILL NOT ACCELERATE FORWARD. ON SOME OCCASIONS THE CAR HAD TO BE RESTARTED SEVERAL TIMES BEFORE IT OPERATED NORMALLY AGAIN. ON OTHER OCCASIONS THE CAR REGAINS ACCELERATION CAPABILITY AFTER A SHORT 10 TO 15 SECOND DELAY. WE HAVE HAD THE CAR IN FOR SERVICE FOR THIS ISSUE BUT THE DEALER FOUND NO ERROR CODES IN THE SYSTEM WHEN DIAGNOSTICS WERE RUN. WE ARE TAKING THE CAR IN FOR SERVICE AGAIN ON 12/16/14. WE HAVE BEEN LUCKY SO FAR THAT WE ARE NOT IN THE WAY OF ONCOMING TRAFFIC WHEN THIS HAS HAPPENED OR THAT WE HAVE NOT BEEN HIT FROM BEHIND WHEN WE ARE UNABLE TO ACCELERATE AFTER STOPPING AT STOP SIGNS OR TRAFFIC LIGHTS. WE WOULD CERTAINLY LIKE TO GET THIS PROBLEM FIXED BEFORE WE ARE INVOLVED IN A CRASH. *TR
LIGHTS KEEP FLASHING INTERMITTENTLY AND BLIND SPOT MONITORING SYSTEM WORKS INTERMITTENTLY. THESE ARE SAFETY HAZARDS. *TR
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS) AND STATED THAT THE PARTS NEEDED WERE UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V643000 (AIR BAGS, SEAT BELTS) AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER STATED THAT ONLY A LIMITED AMOUNT OF PARTS WERE AVAILABLE AND PLACED THE CONTACT ON A WAITING LIST. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V634000 (ELECTRICAL SYSTEM), AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
THE VEHICLE ABRUPTLY BRAKED WHEN THERE WAS CLEARLY NO THREAT. THIS ALMOST CAUSED A REAR END ACCIDENT FROM THE VEHICLE TRAVELING BEHIND ME.AND IT TRULY UPSET THAT DRIVER. NOT A GREAT SITUATION. THIS HAS OCCURRED THREE OR FOUR TIMES. I ASKED THE DEALER TO CHECK WITH CHRYSLER AND THEY TELL ME THEY CAN NOT FIND ANYTHING WRONG WITH THE VEHICLE. *TR
TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V643000 (AIR BAGS, SEAT BELTS), NHTSA CAMPAIGN ID NUMBER: 14634000 (ELECTRICAL SYSTEM), NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM), AND NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MAILED OUT 01/13/15*LJ UPDATED 02/02/15*LJ UPDATED 02/19/15*JB
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/28/15*CN UPDATED 9/8/2017*CN
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROVIDED AN UNREASONABLE ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
WHEN SHIFTING INTO DRIVE OR REVERSE OR PARK IT IS DIFFICULT TO KNOW YOU ARE IN THE RIGHT GEAR. ON MULTIPLE OCCASIONS I SHIFT FROM DRIVE INTO PARK AND THE CAR DID NOT GO INTO PARK. WHEN I STEPPED OUT THE CAR WAS ROLLING DOWN HILL AND ALMOST RAN OVER MY FOOT. THIS ELECTRONIC GEAR SHIFTER IS TERRIBLE IT IS DIFFICULT TO GO INTO AND OUT OF GEARS SAFELY. THIS IS JUST A POOR DESIGN AND UNSAFE. *TR
ON 3 SEPARATE OCCASIONS IN THE LAST TWO WEEKS MY 2014 JEEP GRAND CHEROKEE HAS ROLLED UNEXPECTEDLY ONCE THE TRANSMISSION HAS BEEN PUT INTO PARK AND THE ENGINE TURNED OFF. THE FIRST TIME IT HAPPENED, I DROVE INTO A SLOPED DRIVEWAY. I PUT THE CAR INTO PARK, TURNED OFF THE CAR, AND SAT IN THE DRIVER'S SEAT TO COMPOSE AN E-MAIL. MY FOOT CONTINUED TO BE ON THE BRAKE. A MINUTE OR SO LATER, WHEN I COMPLETED MY TASK, I OPENED THE DOOR AND BEGAN TO GET OUT, HAVING NOT PUT ON THE EMERGENCY BRAKE. AS IT WAS A GENTLE SLOPE, I DID NOT NOTICE THE CAR BEGINNING TO ROLL IMMEDIATELY, BUT ONCE OUTSIDE THE CAR I REALIZED IT WAS ROLLING BACKWARDS. I TURNED AND GOT BACK INTO THE CAR AND APPLIED THE EMERGENCY BRAKE, ALMOST FALLING IN THE PROCESS. AT THE TIME I THOUGHT THAT I MIGHT HAVE PUT THE CAR INTO NEUTRAL RATHER THAN PARK, AS THE GEAR SHIFT IS ELECTRONIC, AND IS SLIGHTLY DIFFERENT IN FEEL FROM OLDER TRANSMISSIONS. BELIEVING THAT IT WAS MY ERROR, I DID NOTHING ABOUT THIS. THEN, OVER THIS PAST WEEKEND IT HAPPENED AGAIN, AND I WROTE TO JEEP VIA THEIR OWNER PORTAL, TO ENSURE THAT IT WAS REPORTED. ON DECEMBER 3RD, I SCHEDULED A SERVICE FOR FRIDAY DECEMBER 5TH. YESTERDAY, DECEMBER 4TH, I TOOK THE CAR TO A CAR WASH. THE ATTENDANT WAS DOING DETAIL WORK, AND AFTER TAKING IT THROUGH THE WASH, HE PARKED IT. I WALKED TOWARD THE CAR, AND HE GOT OUT OF THE CAR ONCE HE HAD PUT IT INTO PARK AND TURNED IT OFF. HE EXITED JUST AS I GOT TO THE FRONT DRIVER'S SIDE CORNER. THE CAR BEGAN TO ROLL AGAIN, AND WAS ON A
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V636000 (ELECTRONIC STABILITY CONTROL) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/07/14*LJ
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
2014 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO RECALL CONCERNING SUN VISOR WIRING. *TGW THE CONSUMER WAS UNHAPPY WITH THE AMOUNT OF TIME, IT WILL TAKE TO PERFORM THE RECALL. *JB
2014 JEEP GRAND CHEROKEE. THE BRAKE BOOSTER WAS FOUND TO BE IN NEED OF REPLACEMENT. RECALL # 14V154000. *MW THE CONSUMER STATED IT HAS BEEN FOUR MONTHS, SINCE THE VEHICLE WAS INSPECTED. THE CONSUMER WAS INFORMED, THE RECALL PARTS WERE RECALLED. *JB
WALLY ARMOUR JEEP DEALER IN ALLIANCE, OHIO STATES THEY HAVE NO PARTS TO FIX SEVERAL RE-CALLS ON MY VEHICLE. NOT ONLY HAVE I CALLED FOR THE REPAIRS SEVERAL TIMES BUT GET MORE RE-CALLS THAT THEY HAVE NO PARTS FOR A FIX. DO I KEEP DRIVING AND HOPE FOR NO INCIDENT? DO I STOP DRIVING MY VEHICLE? THEN WHAT DO I DO FOR TRANSPORTATION? YOU ARE THE "EXPERTS"! PLEASE ADVISE!!!!! *JS
TL* THE CONTACT OWNS 2014 JEEP GRAND CHEROKEE OVERLAND. THE CONTACT STATED THAT THE STEERING WHEEL VIBRATED WITH FORCE WHEN DRIVING OVER 60 MPH. THE DEALER ROTATED AND BALANCED THE TIRES SEVERAL TIMES, HOWEVER THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS ALSO TAKE TO A TIRE SPECIALIST AND AN INDEPENDENT MECHANIC, WHO BOTH INSPECTED THE VEHICLE AND ADVISED THE CONTACT THAT THE TIRES WERE OPERATING NORMALLY AND THE FAILURE COULD HAVE BEEN DUE TO A DEFECTIVE SUSPENSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 320. UPDATED 12/30/14*CN UPDATED 05/29/2015 *JS
I HAVE BEEN TO THE DEALERSHIP THREE TIMES TO HAVE MY TRANSMISSION EVALUATED DUE TO THE VEHICLE LURCHING FORWARD AS I SLOW DOWN TO A STOP AS WELL AS ROUGH SHIFTING WHILE WHILE ACCELERATING/DECELERATING. THE DEALERSHIP SAYS A PART NEEDS TO BE REPLACED BUT WAS UNABLE TO GIVE ME AN ESTIMATE OF WHEN THE PART WILL BE IN AND WILL NOT RETURN MY CALLS FOR UPDATES. *JS
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO COMPLETE THE REPAIRS WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS TO BE PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED FAILURE.
ON NOVEMBER 17TH, AFTER ABOUT 30 SECONDS DRIVING FORWARD, THE CAR SHIFTED FROM 2ND GEAR BACK TO FIRST GEAR. THE CAR PRACTICALLY SKIDDED TO SHIFT BACK TO FIRST. I WAS THROWN FORWARD IN THE CAR. LUCKILY, I WEAR MY SEATBELT. IT WOULD NOT SHIFT OUT OF FIRST AFTER THAT. THE ENGINE LIGHT CAME ON. I HAD IT TOWED TO THE DEALERSHIP WHERE I BOUGHT IT. THEY SAID SOMETHING IS WRONG WITH THE TRANSMISSION. THEY SAID THEY COULD NOT FIX THE TRANSMISSION, BUT WOULD REPLACE THE ENTIRE TRANSMISSION. THEY SAID WITH A CAR THIS NEW, THEY DO NOT HAVE THE KNOWLEDGE TO FIXING THE TRANSMISSIONS. THEY REPLACED THE TRANSMISSION AND DROVE IT 200 MILES. THEY SAID IT IS FIXED. I PICKED IT UP ON A MONDAY, NOVEMBER 24 AND DROVE IT HOME. THE NEXT DAY, I HAD THE PROBLEM AGAIN. WHEN TURNING ON 4 LANE ROAD (2 IN ONE DIRECTION AND TWO IN ANOTHER), THE VEHICLE STARTED TO GO ACROSS THE INTERSECTION. IT APPEARED TO TRY TO SHIFT TO 2ND, BUT THE CAR STOPPED MOVING (LIKE IT WAS IN NEUTRAL). I HAD TO START BLOWING THE HORN AS ONCOMING CARS WERE COMING AT A HIGH RATE OF SPEED. I COULD HAVE BEEN KILLED. I IMMEDIATELY CALLED THE DEALERSHIP. THEY PICKED THE CAR UP AND DROVE IT BACK TO THE DEALERSHIP. THEY RAN NUMEROUS TESTS ON THE CAR AND COULD NOT DUPLICATE THE PROBLEM. THEY CALLED AND TOLD ME THE CAR WAS READY. I HAVE SEVERE RESERVATION ABOUT GETTING BACK IN A VEHICLE THAT I COULD HAVE BEEN KILLED IN AND DRIVE IT AWAY WHEN I KNOW, THE DEALERSHIP KNOWS AND CHRYSLER KNOWS, THEY COULDN?T DUPLICATE THE PROBLEM AND THEY DIDN?T
TRAVELING THROUGH NEW JERSEY ON THE HIGHWAY FOR ABOUT ONE HOUR, STOPPED AT SMALL STORE FOR A FEW MINUTES, LEAVING THE PARKING LOT HEADING BACK TOWARDS THE MAIN ROAD AND ATTEMPT TO YIELD TO TRAFFIC, BRAKE PEDAL DEPRESSED 100% AND VEHICLE CONTINUES TO ROLL TOWARDS THE ROAD. THERE WAS JUST ENOUGH ROOM FOR THE DRIVER TO TURN THE VEHICLE AROUND AND BACK INTO THE PARKING LOT. IN THE PARKING LOT THE VEHICLE WAS MOVING AT ABOUT 10 MPH AND THE BRAKE PEDAL WAS DEPRESSED 100%, AGAIN THE BRAKES ARE BARLEY WORKING AND THE CAR TAKES ABOUT 20-30 FEET TO STOP. THERE WAS A RECALL FOR THE 2014 GRAND CHEROKEE BUT ONLY FOR MODELS MANUFACTURED FROM JANUARY 5, 2010, THROUGH SEPTEMBER 8, 2013. OUR GRAND CHEROKEE WAS MANUFACTURED IN NOVEMBER OF 2013 AND IS THEREFORE NOT ELIGIBLE FOR THE RECALL. OUR JEEP WAS TOWED TO A LOCAL JEEP DEALERSHIP WHERE THEY REPLACED THE BRAKE BOOSTER, THEY TOLD US IT HAD FILLED WITH WATER (EXACTLY WHAT THE RECALL FIXES). THE RECALL MUST BE EXPANDED TO ALL AFFECTED 2014 GRAND CHEROKEES. *JS
TL* THE CONTACT OWNS A 2014 GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN ID NUMBER: 14V391000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
BLIND SPOT MONITORING SYSTEM IS ERRATIC AND HAS BEEN SINCE DAY 1 OF OWNERSHIP. WORKS WHEN IT FEELS LIKE IT. VERY DANGEROUS.
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 14V391000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PARTS NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
WHILE DRIVING THE VEHICLE STOPPED WORKING AND WOULD NOT ACCELERATE. I TOOK IT TO THE DEALERSHIP AND THEY SAID THAT THERE WAS A PROBLEM WITH THE FILTER THAT WAS ATTACHED TO THE TRANSMISSION AND THEY RESET THE TRANSMISSION. TWO DAYS LATER IT STOP WORKING WHILE IN THE MIDDLE OF AN INTERSECTION AND WHEN IT WAS DOWN SHIFTING IT BECAME JERKY AND WOULD LUNGE FORWARD. IT ALSO STARTED MAKING A NOISE WHEN PUT INTO REVERSE AND THE DASH SAID THAT THE VEHICLE NEEDED TO BE PUT INTO GEAR WHILE I WAS DRIVING. IT IS BACK AT THE GARAGE AGAIN TO BE FIXED. THIS IS A SERIOUS SAFETY ISSUE! WHEN I WAS AT THE SERVICE CENTER THE MANAGER SHOWED ME A RECALL FROM CHRYSLER THAT WAS DATED 11/2013 AND WAS ABOUT THIS ISSUE. HE ALSO TOLD ME THAT CHRYSLER STOPPED USING THIS TRANSMISSION AT THE END OF 11/2013 BECAUSE OF THESE PROBLEMS. THERE IS NO WAY TO FIX THESE PROBLEMS, BUT CHRYSLER DOES NOT WANT RECALL ANY OF THESE VEHICLES. WHAT IS A CONSUMER SUPPOSE TO DO? *TR
AFTER COMING TO A COMPLETE STOP THE VEHICLE LUNGES FORWARD. THIS IS AN INTERMITTENT ISSUE, BUT APPEARS TO HAPPEN MORE FREQUENTLY AFTER THE VEHICLE HAS BEEN SITTING FOR A PERIOD OF TIME. ADDITIONALLY THE VEHICLE TRANSMISSION IS ALWAYS TRYING TO FIND A DIFFERENT GEAR (I DESCRIBE THIS AS FISHING FOR A GEAR) UP SHIFTING WHEN YOU WANT TO SLOW DOWN OR JUST THE OPPOSITE DOWN SHIFTING WHEN YOU WANT TO SPEED UP. *TR
WAITING ON BRAKE BOOSTER RECALL PARTS FOR FOUR MONTHS. *TR
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT UNKNOWN SPEED, THE VEHICLE DECELERATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE RECURRED MULTIPLE TIMES. THE DEALER WAS UNABLE TO LOCATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
TL* THE CONTACT OWNS A 2015 (NA) JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH AND ATTEMPTING TO ENGAGE THE BRAKES, THE VEHICLE ACCELERATED WITHOUT WARNING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
I RECEIVED A SUN VISOR WARNING RECALL IN THE MAIL ON MY 2014 JEEP GRAND CHEROKEE IN SEPTEMBER (RECALL P36 / NHTSA 14V-391). THE RECALL ADVISED THAT I SHOULD CONTACT THE DEALER AFTER SEPTEMBER 15 2014. I CALLED FULLERTON JEEP IN NJ ON FRIDAY OCTOBER 3. I WAS TOLD THAT THEY WOULD ORDER THE PART AND CALL ME WITHIN THREE WEEKS WHEN IT ARRIVED. I CALLED TO FOLLOW-UP 3 WEEKS LATER ON FRIDAY OCT 24. I WAS TOLD THE PART WAS NOT IN AND THEY COULD NOT ADVISE ON WHEN IT WOULD ARRIVE. I WAS TOLD THEY WOULD CALL ME WHEN IT ARRIVED. IT IS NOW THURS NOV 13 AND I HAVE NOT HEARD FROM THE DEALER. IT IS INCREDIBLY CONCERNING TO RECEIVE A NOTIFICATION IN THE MAIL IN SEPTEMBER AND 9 WEEKS LATER BE UNABLE TO HAVE IT REPAIRED. THIS SEEMS UNACCEPTABLE. *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2014 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →