Page 38 of 48 · complaints 1,851–1,900 of 2,384

2014 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2014 record →

Electrical System
Filed Jul 15, 2015PA

I WAS DRIVING DOWN THE ROAD TODAY AND MY TURNS SIGNALS GOT STUCK ON AGAIN! THIS ISN'T THE FIRST TIME THIS HAS HAPPENED AND THIS IS NOT THE FIRST COMPLAINT I HAVE FILED. I HAVE HAD MY 2014 JEEP GRAND CHEROKEE BACK TO THE DEALERSHIP SERVICE DEPARTMENT FOUR TIMES FOR THIS SAME ISSUE. I HAVE BEEN TOLD ALL FOUR TIMES THAT THEY CANNOT DUPLICATE THE PROBLEM. I HAVE TWO VIDEOS OF MY TURN SIGNALS GETTING STUCK ON AND MY DASH FLASHING AND READING THE INCORRECT SPEED BUT THE SERVICE DEPARTMENT CONTINUES TO TELL ME THAT THEY CANNOT DUPLICATE IT. WELL, TODAY THERE WAS ALMOST AN ACCIDENT BECAUSE OF IT. MY TURN SIGNALS GOT STUCK ON AND ANOTHER CAR PULLED OUT IN FRONT OF ME AND I ALMOST HIT THEM, THEY OBVIOUSLY THOUGHT I WAS TURNING, WHICH I WAS NOT BUT YET AGAIN MY TURN SIGNALS WERE STUCK ON. FCA IS FULLY AWARE OF THIS ISSUE. I HAVE CALLED THEM NUMEROUS TIMES BUT THEY HAVE NO SOLUTION FOR ME. I FEEL COMPLETELY UNSAFE IN MY JEEP GRAND CHEROKEE AND IT IS JUST AN ACCIDENT WAITING TO HAPPEN.

Electrical System
Filed Jul 14, 201515,000 milesNC

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V643000 (ELECTRICAL SYSTEM) FOR THE OCCUPANT RESTRAINT CONTROL MODULE. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/09/15*LJ UPDATED 12/10/15 *JS

Electrical System
Filed Jul 10, 2015TX

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V643000 (ELECTRICAL SYSTEM); HOWEVER, THE REPAIR PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR.

Electrical System
Filed Jul 9, 2015PA

I WAS DRIVING HOME FROM WORK ON 7/5/15 AND MY DASH STARTED FLASHING. IT WAS READING THE INCORRECT SPEED AND MILEAGE AND I COULD NOT GET IT TO STOP. I HAVE CONTACTED MY JEEP DEALER SERVICE DEPARTMENT AND FCA ABOUT THIS. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. I HAVE BEEN COMPLAINING ABOUT THE SPEEDOMETER,ODOMETER AND THE DASH FLASHING SINCE AUGUST 2014 BUT EVERYTIME I HAVE TAKEN IT IN FOR SERVICE I HAVE BEEN TOLD THAT THEY CANNOT DUPLICATE THE PROBLEM. WELL THIS TIME I TOOK A VIDEO OF IT HAPPENING. MY SPEEDOMETER WOULD READ MY TRAVELING 30MPH THEN ALL THE WAY DOWN TO 20MPH AND THEN ALL THE WAY UP TO 40MPH ALL IN MY 22 SECOND VIDEO! I HAVE NO IDEA HOW FAST I WAS REALLY GOING AND THE FLASHING IS VERY DISSTRACTING TO TRY AND DRIVE AND PAY ATTENTION TO THE ROAD. I HAVE TOLD FCA FOR ALMOST A YEAR NOW THAT I DO NOT FEEL MY JEEP GRAND CHEROKEE IS SAFE AND I CONTINUE TO HAVE MORE AND MORE ELECTRICAL PROBLEMS WITH IT EVEN AFTER THE RECALLS WERE COMPLETED AND I HAVE YET TO HEAR ANYTHING FROM THEM. I CALLED AND COMPLAINED SO MUCH TO THEM THAT THEY ASKED ME TO STOP CALLING.

Service Brakes
Filed Jul 9, 201527,543 milesNC

THE VEHICLE BRAKED UNEXPECTEDLY, FOR NO APPARENT REASON. UPDATED 10/9/15 *LN

Air Bags
Filed Jul 9, 2015NC

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. UPDATED 09/10/15*LJ

Service Brakes
Filed Jul 8, 201552,000 milesIA

THERE HAS BEEN INCIDENT THE FORWARD COLLISION WARNING WENT OFF AND THE BRAKE WAS APPLIED. IT HAPPENED BOTH HIGH SPEED AND LOW SPEED. THE RECENT INCIDENT WAS CAPTURED MY ONBOARD DASH CAM. HTTPS://WWW.YOUTUBE.COM/PLAYLIST?LIST=PLQWA_9V6MHPJRX6J4THJGTNMA1VF99O-4

Electrical System
Filed Jul 7, 2015TX

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Jul 7, 2015120 milesMI

MY 2014 JEEP GRAND CHEROKEE HAS BEEN A COMPLETE NIGHTMARE TO LEASE. I AM A RETURNING JEEP CUSTOMER AND THIS IS MY 5TH CHRYSLER LEASED PRODUCT. THIS ALL STARTED ONLY ONE WEEK (SEPTEMBER 2013) AFTER LEASING THE 2014 GRAND CHEROKEE WITH THE ENTIRE DASHBOARD GOING BLACK. BECAUSE OF THIS I WAS NOT ABLE TO DRIVE IT FOR OVER THREE WEEKS AND AT THAT POINT THERE STILL WAS NOT A FIX. THE DEALER AND SERVICE DEPT (DICK SCOTT DODGE) WERE NOT HELPFUL AT ALL REGARDING THIS MATTER. FINALLY I SWITCHED TO GOLLING AND THE SERVICE MANAGER QUICKLY RESEARCHED THE ISSUE AND ORDERED A NEW PART. THANK GOODNESS FOR GOLLING!! CHRYSLER'S CASE MANAGER WAS USELESS AND NEVER RESOLVED THE ISSUE! THE RECALL WAS NOT ISSUED UNTIL DECEMBER. SINCE THIS TIME I HAVE EXPERIENCED A COMPLETE TRANSMISSION REPLACEMENT AS WELL AS 5 RECALLS ALL IN THE FIRST YEAR OF LEASING. TO SAY I AM DISAPPOINTED IS AN UNDERSTATEMENT. I DO NOT TRUST THIS JEEP AT ALL AND WILL NOT BE LEASING ANOTHER ONE. I AM JUST SO GLAD THAT I ONLY HAVE A LITTLE OVER A YEAR LEFT ON MY LEASE. THIS PRODUCT HAS BEEN A HUGE PROBLEM. I AM ALWAYS QUESTIONING THE SAFETY OF THIS JEEP WHEN I PUT MY TWO YOUNG CHILDREN IN IT. I HAVE NEVER HAD 5 RECALLS ON A LEASED CAR AND I HAVE BEEN LEASING FOR OVER 17 YEARS.

Engine
Filed Jul 6, 201519,000 milesCA

DURING A DRIVE UP A MOUNTAIN GRADE IN SOUTHERN CALIFORNIA AND TOWING A RECREATIONAL BOAT ON 7-4-15, OUR 2014 JEEP GRAND CHEROKEE WITH THE 3.0L ECODIESEL ENGINE OVERHEATED (I.E. COOLANT) AND THE OIL TEMPERATURE REACH OVER 300 DEGREES. THESE CONDITIONS CAUSED THE VEHICLE TO GO INTO A VERY SLOW DRIVING CONDITION (I.E. 5MPH) ON A TWO (2) LANE HIGHWAY CAUSING A TRAFFIC JAM BEHIND US AND A DANGEROUS SITUATION SINCE TURNOUT LANES WERE INFREQUENT. WHEN OPENING THE HOOD, IT APPEARED THAT THE COOLANT HAD SPRAYED OUT OF THE RESERVOIR THROUGH THE CAP AND ONTO THE ENGINE. WE ATTEMPTED TO COOL THE ENGINE DOWN OVER A TWO (2) HOUR PERIOD AND ADDED OVER 1.5 GALLONS OF A WATER/COOLANT MIXTURE HOWEVER, THE VEHICLE STILL OVERHEATED AND HAD THE ENGINE OIL REACH OVER 300 DEGREES UNTIL WE COULD PARK IT FOR SEVERAL MORE HOURS. THE VEHICLE IS RATED TO TOW 7200LBS. WITH THE FACTORY INSTALLED TOWING PACKAGE HOWEVER, JEEP CURIOUSLY DID NOT INSTALL A TOWING FEATURE ON THE MODEL TO HELP WITH SHIFTING, ETC. THE BOAT AND TRAILER WEIGHS LESS THAN 3450LBS. THIS IS AN UNSAFE CONDITION AND I AM AFRAID THAT THE ISSUE HAS DAMAGED THE ENGINE. THE JEEP/CHRYSLER ASSISTANCE LINE WOULD ONLY TOW THE VEHICLE BUT NOT OUR BOAT AND WAS NO HELP TO US SO WE WERE LEFT ON OUR OWN DURING OUR 4TH OF JULY VACATION. JEEP NEEDS TO PROVIDE A TOWING FEATURE, INSTALL A HEAVY DUTY ADDITIONAL OIL COOLER AND ADDITIONAL ENGINE COOLING PROVISIONS FOR THE JEEP GRAND CHEROKEES WITH THE 3.0L ECODIESEL AND FACTORY TOWING PACKAGE FROM A SAFETY

Electrical System
Filed Jul 5, 201515,752 milesPR

VEHICLE SHUT OFF DURING RUNNING.

Unknown or Other
Filed Jul 2, 2015DC

I SEE FROM YOUR WEB SITE MY CAR HAS 8 RECALLS. I HAVE ONLY RECEIVED 2 RECALL NOTICES FROM FIAT CHRYSLER. THE AIRBAG RECALL AND VISOR WIRING RECALL. IT ALSO TOOK OVER 2 MONTHS TO RECEIVE THE RECALL SERVICE.

Equipment Adaptive/Mobility
Filed Jun 30, 201518,000 milesCA

MY CAR IS EQUIPPED WITH A FORWARD COLLISION WARNING THAT WILL SIGNAL YOU WHEN YOU ARE TOO CLOSE TO A VEHICLE AND AUTOMATICALLY ENGAGES THE BRAKE IF A COLLISION IS IMMINENT. THE CAR HAS 3 TIMES NOW SIGNALED AND ENGAGED THE BRAKES WHEN THERE WERE NO VEHICLES NEAR ME. THE FIRST TWO TIMES THIS HAPPENED I WAS DRIVING ON THE FREEWAY GOING APPROXIMATELY 65 MPH WITH NO CARS IN MY VISIBLE SIGHT AND THE SIGNAL ALARMED AND THEN THE CAR BRAKED ON IT'S OWN. THIS AGAIN HAPPENED YESTERDAY 6/29/15 WHILE I WAS TURNING LEFT THROUGH AN INTERSECTION WITH A GREEN ARROW AND THE VEHICLE BRAKED WHILE I WAS ACCELERATING. A CAR BEHIND ME HAD TO HIT THEIR BRAKES AND SWERVE TO AVOID REAR ENDING ME. EACH TIME I BRING THE VEHICLE TO THE DEALERSHIP THEY TELL ME THAT THEY CAN'T FIX A PROBLEM THAT THEY CAN'T REPLICATE.

Service Brakes
Filed Jun 29, 201552,000 milesNY

THE FRONT ROTORS AND THE REAR ROTORS TURNED BLACK WHILE OPERATING THE VEHICLE UNDER NORMAL HIGHWAY DRIVING CONDITIONS. THE FRONT AND REAR BRAKES PADS ARE NOT WORN WHERE THEY REQUIRED REPLACEMENT. THE ROTORS APPEAR TO BE DEFECTIVE. I SAVED THE ROTORS FOR INSPECTION IF YOU SO DESIRE TO INSPECT THEM. HAVING BEEN A AUTOMOTIVE TECHNICHIAN IN THE PAST AND A MECHANIC ON NYC TAXI CABS I HAVE NEVER WITNESSES THIS KIND OF WEAR AND TEAR ON A ROTOR. HAVING HAD FLEETS OF POLICE VEHICLES I HAVE NEVER SEEN A ROTOR WEAR LIKE THIS EITHER. EVEN POLICE VEHICLES HAVING BEEN IN PURSUITS HAVE NOT WORN OUT LIKE THIS.

Unknown or Other
Filed Jun 28, 201533,000 milesCT

ON TWO OCCASIONS WITHIN SEVEN DAYS, MY 2014 JEEP GRAND CHEROKEE ECODIESEL (33,626 MILES CURRENTLY) STALLED WHILE DRIVING AT A HIGH SPEED ON THE HIGHWAY ONCE AT 45 MPH AND THEN AT 60 MPH. BOTH TIMES IT RESTARTED AFTER APPROX. 10-15 MINUTES. BOTH TIMES I TOOK IT DIRECTLY TO THE DEALER. FIRST TIME I WAS ABLE TO DRIVE IT IN AFTER THE RESTART AND THE SECOND TIME I HAD IT TOWED AFTER A HARROWING TIME PULLING OVER AND ALMOST BEING HIT BY THE CAR BEHIND ME. I WAS VERY SHAKEN AND THE STATE TROOPER TOLD ME TO TOW IT FOR MY OWN SAFETY. THE CAR WHEN IT STALLED DID SO WITH ABSOLUTELY NO WARNING. AFTER THE CAR RESTARTED IT HAD A CHECK ENGINE LIGHT ON. BOTH DEALERS TOLD ME THAT THEY COULD NOT DETERMINE ANY ISSUES AS THE CHECK ENGINE LIGHT TOLD THEM NOTHING AND I SHOULD PICK UP MY CAR. I PICKED IT UP THE FIRST TIME THINKING IT WAS A ONE OFF BUT THIS SECOND TIME IT HAS BEEN IN THE DEALER FOR ALMOST A MONTH AND I HAVE OPENED A CASE WITH CHRYSLER. I AM AFRAID FOR MY SAFETY AND MY PASSENGERS SAFETY. THE DEALER REFUSES TO RESEARCH THE ISSUE FURTHER AND CHRYSLER HAS DONE NOTHING OTHER THAN PASSING ON THE SAME MESSAGE FROM THE DEALER TO PICK UP MY CAR. THE DEALER ACTUALLY SAID IF IT HAPPENS AGAIN BRING IT BACK! MY CHRYSLER CASE MANAGER OFFERED ME THREE FREE OIL CHANGES FOR MY INCONVENIENCE ! I HAVE DONE A LOT OF RESEARCH ON THIS ISSUE AND SEE THAT THERE IS A RECALL AND OPEN CLASS ACTION LAWSUIT FOR EARLIER MODELS RELATED TO DEFECTIVE TIPIN. I AM NOT SURE IF THIS IS THE ISSUE OR NOT BUT MY CAR IS NO

Service Brakes
Filed Jun 24, 20156,300 milesAZ

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT 25 MPH, THE VEHICLE SUDDENLY BRAKED WITOUT THE BRAKE PEDAL BEING DEPRESSED. THE BRAKE WARNING INDICATOR FLASHED PRIOR TO THE FAILURE. THE FAILURE RECURRED SEVERAL TIMES. THE DEALER WAS UNABLE TO LOCATE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. UPDATED 8/21/15*CN

Electrical System
Filed Jun 21, 2015PA

I WAS DRIVING TO WORK TODAY AND ALL OF A SUDDEN I SMELLED A BURNING SMELL IN THE FRONT OF MY CAR AND ALL THE LIGHTS LIT UP ON MY DASH AND MY DIGITAL SPEEDOMETER STARTED GOING UP AND DOWN IN SPEED BUT I WAS NOT GOING ANY FASTER OR SLOWER. THIS IS NOT THE FIRST TIME I HAVE SMELLED SOMETHING BURNING IN MY JEEP. I HAD IT IN FOR SERVICE ON 5/515 AND IT WAS THERE UNTIL 6/8/15 FOR THESE SAME KIND OF PROBLEMS. ALL MY DEALERSHIP KEEPS DOING IS FLASHING THE SOFTWARE AND TELLING ME IT IS FIXED. I NO LONGER FEEL SAFE DRIVING MY JEEP GRAND CHEROKEE. I HAVE HAD SO MANY ELECTRICAL PROBLEMS THAT ARE NOT GETTING FIXED. MY TRANSMISSION TAKES SO LONG TO SHIFT GEARS AND SOMETIMES GETS STUCK IN NEUTRAL WHILE I AM DRIVING, MY TIRES CONSTANTLY FEEL LIKE THEY ARE SLIPPING AND I DO NOT FEEL LIKE I HAVE COMPLETE CONTROL OF THE VEHICLE BECAUSE OF IT. I HAVE A SIX YEAR OLD CHILD THAT RIDES IN MY JEEP EVERYDAY AND I DO NOT FEEL SAFE PUTTING THEM IN IT. I HAVE TRIED TO CALL FCA AND THEY REFUSE TO TALK TO ME OR HELP ME WITH A RESOLUTION TO THESE PROBLEMS. I JUST WANT TO FEEL SAFE WHEN I AM DRIVING AND ALSO TO FEEL SAFE PUTTING MY CHILD IN MY VEHICLE AND AT THIS POINT I DO NOT FEEL SAFE IN MY GRAND CHEROKEE ANYMORE AND IT IS A SHAME.

Equipment Adaptive/Mobility
Filed Jun 20, 20154,000 milesIL

I WAS ON THE I-94 ENTRANCE/EXIT RAMP BETWEEN FULLERTON AVENUE AND WESTERN AVENUE. JUST BEFORE WESTERN AVE: THE LEFT LANE IS INTENDED FOR VEHICLES ENTERING I-94 NORTHBOUND, THE RIGHT LANE IS INTENDED FOR VEHICLES THAT ARE PROCEEDING TO WESTERN AVE. WHEN THE EVEN OCCURRED, THERE WAS A LINE OF VEHICLES STOPPED IN THE LEFT LANE DUE TO TRAFFIC CONGESTION ON I-94. I WAS TRAVELING IN THE RIGHT LANE AND HAD NO CARS DIRECTLY IN FRONT OF ME. AS I BEGAN TO PASS THE LONG LINE OF VEHICLES THAT WERE WAITING TO ENTER ON TO I-94 ON MY LEFT, THE AUTOMATIC BRAKING SYSTEM BEGAN TO CHIME AND BRAKING BEGAN FOR NO REASON. I QUICKLY REACHED DOWN, DISABLED THE ABS FUNCTION, GLANCED IN MY REAR-VIEW MIRROR AND SAW THAT I HAD COME DANGEROUSLY CLOSE TO BEING REAR-ENDED BY ANOTHER VEHICLE. AFTER A FEW WEEKS, I RE-ENABLED THE FEATURE THINKING THAT THE EVENT WAS A FLUKE. I RE-ENABLED IT, BUT HAD A HANDFUL OF INSTANCES WHERE THE BRAKES WOULD BE APPLIED IN SEEMINGLY INAPPROPRIATE SITUATIONS - MOSTLY ALL OF THEM IN DENSE CITY DRIVING. THE VEHICLE NOW HAS 10K MILES ON IT. I HAVE YET TO TAKE IT IN FOR SERVICE ON THIS OR THE MULTITUDE OF FACTORY RECALLS. POSSIBLY RELATED, THERE HAVE BEEN NUMEROUS OCCASIONS WHERE THE PARKING SENSOR CHIMES HAVE GONE OFF WHILE THE VEHICLE WAS MOVING -OR- IN GEAR, BUT STOPPED AT A STOPLIGHT. I OFTEN LEAVE THE FEATURE DISABLED UNTIL I GET READY TO PARK. *TR

Equipment Adaptive/Mobility
Filed Jun 18, 201529,916 milesMI

I WAS DRIVING APPROXIMATELY 40 MPH ON W. MAPLE RD IN TROY, MI IN THE MIDDLE OF THE AFTERNOON ON FEBRUARY 18, 2015. THERE WAS MINIMAL TRAFFIC ON THE ROAD AND NO ONE IN FRONT OF ME IN MY LANE OR THE LANE NEXT TO ME. SUDDENLY, MY DASH LIT UP TO BRAKE AND THE CAR STARTED BRAKING ON IT'S OWN. IT HAPPENED SO QUICKLY THAT I WASN'T EVEN SURE WHAT IT WAS. IT HAPPENED AGAIN ABOUT A MILE DOWN THE ROAD. AGAIN THE SYSTEM APPLIED THE BRAKES AND THE WARNING WORD BRAKE FLASHED ON MY DASHBOARD WHEN THERE WAS NOTHING NEAR ME. IT HAPPENED QUICKLY AND THEN THE CAR WENT BACK TO NORMAL WITHOUT ME DOING OR CHANGING ANYTHING IN THE CAR. I BROUGHT IT TO THE SUBURBAN CHRYSLER DODGE JEEP RAM DEALERSHIP IN TROY AND THEY SAID THEY WERE NOT ABLE TO RECREATE. NO CODES WERE ACTIVATED IN THE COMPUTER AND THERE WERE NO SERVICE BULLETINS ABOUT IT SO THERE WAS NOTHING THEY COULD DO.. . I TOOK THE CAR HOME AND THE SAME THING HAPPENED AGAIN TO ME FIVE DAYS LATER DRIVING AT APPROXIMATELY THE SAME SPEED. THIS TIME THE DEALERSHIP KEPT THE CAR LONGER, DROVE IT 119 MILES, USED THE MILLER TOOL KIT TO ALIGN THE CAMERA AND STILL FOUND NOTHING WRONG. THE FOLLOWING WEEK, IT HAPPENED AGAIN AND I RETURNED TO THE DEALERSHIP. THIS TIME THEY REPLACED THE FRONT SENSOR AND BUBBLE ALIGNED. THE ONLY THING THAT THE DEALERSHIP FOUND WAS THAT ON ONE OF THE TEST DRIVES THEY COULDN'T GET THE ACC SYSTEM TO WORK AT ALL AND STILL NO REPORTS SHOWED UP ON THE COMPUTER. THE NEXT TEST DRIVE ALL SYSTEMS WERE WORKING, AGAIN NO REPORT ON THE COMP

Unknown or Other
Filed Jun 18, 2015PA

I WAS DRIVING TO WORK ON JUNE 9,2015 AND I USED MY TURN SIGNAL TO SWITCH LANES AND ALL OF A SUDDEN THEY WOULD NOT TURN OFF! THE TURN SIGNALS WERE FLASHING BACK AND FORTH BETWEEN LEFT AND RIGHT THE ENTIRE WAY TO WORK. I GOT TO THE PARKING LOT AND I TURNED MY JEEP GRAND CHEROKEE OFF AND I WENT INTO WORK FOR MY 16 HOUR SHIFT THINKNING THEY WOULD GO OFF BY THE TIME I WAS DONE WORKING BUT I WAS WRONG, THEY WERE STILL FLASHING WHEN I STARTED MY JEEP AGAIN! THEY BLINKED FOR ABOUT HALF MY 45 MINUTE DRIVE HOME AND THEN THEY JUST TURNED OFF. THE NEXT DAY I TOOK MY JEEP TO MY LOCAL DEALER AND SHOWED THEM THE VIDEO I TOOK WHILE I WAS SITTING IN THE PARKING LOT OF THEM FLASHING AND TOLD THEM I WANTED IT FIXED BECAUSE IT IS A SAFETY HAZARD AND I PUT MY CHILD IN THIS VEHICLE EVERYDAY AND HAVING THESE KIND OF ELECTRICAL PROBLEMS WERE UNSAFE. WELL THEY CALLED TODAY 6/18/15 AND SAID THEY CANNOT DUPLICATE THE PROBLEM SO THEY CANNOT FIX IT! EVEN THOUGH I HAVE A VIDEO AS PROOF! I AM AFRAID TO PICK UP MY JEEP. I FEEL IT IS UNSAFE FOR THE ROAD AND UNSAFE TO PUT MY CHILD IN BUT THEY COULD REALLY CARE LESS AND SAID I HAVE TO PICK IT UP. I AM NOT LOOKING FORWARD TO PICKING IT UP BECAUSE IT HAS BECOME SUCH A SAFETY HAZARD BUT MY LOCAL JEEP DEALER WILL NOT FIX IT EVEN THOUGH IT IS STILL UNDER MANUFACTURER WARRANTY. UPDATED 8/21/15*CN UPDATED 10/25/2017*CN

Electrical System
Filed Jun 17, 201519,000 milesTN

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE WARNING INDICATORS ILLUMINATED AND THE BRAKES ENGAGED INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 19,000. THE VIN WAS NOT AVAILABLE. UPDATED 7/29/15*CN

Air Bags
Filed Jun 16, 201514,561 milesFL

MADE AN APPOINTMENT FOR THE RECALL SINCE I GOT THE RECALL NOTICE. APPOINTMENT CONFIRMATION NUMBER #X03QBQOQ38 WITH NAPLETON CHRYSLER IN KISSIMMEE, FL. THEY VERIFIED THE PART WAS IN. SHOWED UP FOR APPOINTMENT AND AFTER TWO HOURS, I GOT AN OIL CHANGE, TIRE ROTATION SOME UPDATES AND NO SAFETY RECALL. TOTALLY UNACCEPTABLE THAT I HAD TO TAKE A DAY OFF WORK FOR A RECALL I HAVE BEEN WAITING ON SINCE OCTOBER AND IT DID NOT HAPPEN. THESE RECALLS ARE JUST SCAMS TO GET THE OWNER TO HAVE OTHER WORK DONE. I CAN'T BELIEVE A NATIONAL AGENCY IS INVOLVED WITH THIS TYPE OF SCAM. RE: P67/NHTSA 14V-643. ...UPDATED 08-06/15 *BF

Power Train
Filed Jun 15, 20156,589 milesKY

HARD OR ROUGH SHIFT FROM 2ND TO 3RD GEAR WHEN TRANSMISSION IS COLD AS IN THE FIRST USE OF THE DAY.IF DONE DURING HARD ACCELERATION FEELS AS THOUGH TRANSMISSION WILL DROP OUT OF THE VEHICLE. AFTER TRANSMISSION WARMS UP TO APPROX 170 DEGREES SHIFTING BECOMES SMOOTH. ALSO SLIPPING TYPE ACTION WHEN SLOWING TO A STOP WHEN TRANSMISSION SHIFTS FROM 2ND TO 1ST.

Electrical System
Filed Jun 15, 2015VA

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 14V391000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM), AND 14V643000 (AIR BAGS, SEAT BELTS). THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 09/03/15 UPDATED 12/10/15 *JS

Service Brakes
Filed Jun 13, 20157,500 milesNJ

ON THE HIGHWAY THE "FORWARD COLLISION WARNING WITH STOP" SYSTEM NEEDLESSLY ENGAGED. THE VEHICLE BRAKES AUTOMATICALLY WERE APPLIED BY THE CAR ON ITS WON CAUSING IT TO DECELERATE RAPIDLY FISHTAILING UNCONTROLLABLY. IT WAS RAINING. THIS IS NOT THE FIRST TIME THE SITUATION OCCURRED.

Equipment Adaptive/Mobility
Filed Jun 11, 20157,861 milesWA

VEHICLE HAS, ON THREE OCCASIONS SLAMMED ON BRAKES WHEN A VEHICLE SLOWS IN THE RIGHT HAND LANE ADJACENT TO THE LANE OF TRAVEL. BRAKE WARNING APPEARS WITH WARNING SOUNDS.

Service BrakesCrash
Filed Jun 10, 2015OK

MY DAUGHTER WAS PARKING HER 2014 JEEP GRAND CHEROKEE OUTSIDE OF A RETAIL STORE. AS SHE SLOWED AND PULLED INTO A PARKING SPACE, THE JEEP SUDDENLY SURGED FORWARD, JUMPING THE CURB, CROSSING A SIDEWALK, GOING THROUGH A SMALL GRASS MEDIAN, AND INTO A DIFFERENT AREA OF THE PARKING LOT. THE POLICE REPORT, OKLAHOMA CITY POLICE DEPARTMENT REPORT, CASE NUMBER 15-REDACTED, ACCURATELY RECORDS THE SURGE. THE OFFICERS CONCLUSION WAS DRIVER ERROR. THROUGH RESEARCH I HAVE FOUND NUMEROUS SIMILAR COMPLAINTS CONCERNING 2014 JEEP GRAND CHEROKEES. I CALLED THE SERVICE MANAGER FOR THE JEEP DEALERSHIP WHERE WE PURCHASED THE VEHICLE. I TOLD HIM ABOUT THE ACCIDENT AND THAT WHEN THE JEEP CAME IN FOR REPAIR, I WANTED THE ACCIDENT DATA PRESERVED. HE TOLD ME THE ONLY DATA THAT HE COULD OBTAIN WAS JEEPS PROPRIETARY INFORMATION, WHICH I COULD NOT HAVE. A REPRESENTATIVE FORM MY INSURANCE COMPANY IS ADAMANT THAT WE, AS THE OWNERS OF THE JEEP, HAVE A RIGHT TO ANY INFORMATION CAPTURED BY THE JEEPS SYSTEMS. HOWEVER, THE INSURANCE COMPANY HAD NO WAY TO OBTAIN THAT INFORMATION WHEN THEY APPRAISED THE DAMAGE TO THE JEEP. I NEED HELP IN OBTAINING THE DATA BY SOMEONE OUTSIDE OF JEEP WHO CAN ACCESS IT, OR HELP TO COMPEL JEEP TO PROVIDE ME WITH THE INFORMATION, HENCE THIS ONLINE SUBMISSION. THE WEBSITE WHICH CONTAINS OTHER COMPLAINTS ABOUT 2014 JEEP GRAND CHEROKEES IS HTTP://WWW.CARCOMPLAINTS.COM/JEEP/GRAND_CHEROKEE/2014/ENGINE/VEHICLE_SPEED_CONTROL-2.SHTML. 2014 JEEP GRAND CHEROKEE VEHICLE SPEED CONTROL PROBLEMS | P

Engine
Filed Jun 10, 20156,798 milesWA

ENTER VEHICLE AND PLACED IT IN THE RUN POSITION, I HEARD A DING FROM THE CONSOLE AND NOTICED THAT THE ENGINE MALFUNCTION LIGHT HAD ILLUMINATED. I THEN DROVE THE VEHICLE FOR ABOUT 15 MINUTES HOWEVER THE LIGHT STAYED ILLUMINATED. THE DEALERS' SERVICE ADVISOR STATES THAT IT WILL BE TWO WEEKS BEFORE THE SERVICE DEPARTMENT CAN SERVICE THE VEHICLE. HE ADVISED THAT I CONTINUE TO DRIVE THE VEHICLE, AS I NORMALLY WOULD, WITH THE SERVE MALFUNCTION LIGHT ILLUMINATED???? THAT MAKES NO SENSE.

Equipment Adaptive/Mobility
Filed Jun 8, 201521,000 milesCO

DRIVING THROUGH THE EISENHOWER TUNNEL THE BRAKE WARNING SYSTEM ACTIVATED. THE BRAKES DID NOT ENGAGE. I HAVE HAD THIS JEEP FOR OVER A YEAR AND HAVE DRIVEN THROUGH THIS TUNNEL OVER 80 TIMES AND NOW WHENEVER DRIVING THROUGH THE TUNNEL THIS BRAKE WARNING WILL FLASH. THIS HAS OCCURRED APPROXIMATELY 16 TIMES NOW. THIS WARNING IS NOW GOING OFF ON THE OPEN INTERSTATE AND SECONDARY ROADS. THE ADAPTIVE CRUISE CONTROL STOPS WORKINGS AFTER 15-20 MINUTES. THIS HAS BEEN INTO TWO DIFFERENT DEALERS, ONLY TO TELL ME THE LENS WAS DIRTY. WITHIN 20 MINUTES AFTER LEAVING THE DEALER (WHO CLEANED THE SENSOR) THE SYSTEM STOPS WORKING AND SAYS TO CLEAN THE SENSOR. NO SNOW OR WATER WAS DRIVEN THROUGH PRIOR TO THE MESSAGE BEING DISPLAYED.

Service Brakes
Filed Jun 8, 2015GA

I PURCHASED A NEW 2014 JEEP GRAND CHEROKEE SRT LAST YEAR AND HAVE HAD MANY ISSUES, THIS HAS TO DO WITH THE AUTOMATIC BRAKING SYSTEM. I WAS IN THE FAR LEFT TURN LANE OF A TWO LANE LEFT TURN STOPLIGHT. STOPLIGHT TURNS GREEN FOR LEFT TURN LANES TO PROCEED TO HIGHWAY ENTRANCE RAMP, AS I AM TURNING LEFT MY CAR AUTOMATICALLY SLAMS INTO A FULL BRAKE AND STOPS IN MIDDLE OF TURN LANE. THE CAR WAS OUT OF MY CONTROL AS THE BRAKE PEDDLE WAS FULLY PRESSED TO THE FLOOR WITHOUT ME TOUCHING THE BRAKE. MY VEHICLE DOES HAVE THE AUTOMATIC BRAKE SYSTEM, WHICH WAS ACTIVATED THIS DAY. THE CAR BEHIND ME SLAMMED ON THEIR BRAKES SINCE MY VEHICLE CAME TO A COMPLETE STOP IN THE MIDDLE OF MAKING A LEFT TURN. WE DID NOT GET REAR ENDED THANKFULLY. THERE WAS A CAR TO THE RIGHT OF MY VEHICLE ALSO MAKING A LEFT TURN, AT NO POINT DID THIS VEHICLE COME NEAR MY VEHICLE NOR CROSSED LANES. MY VEHICLE CAME TO A COMPLETE STOP FOR NO REASON AND WHEN I WENT TO PRESS ON THE GAS PEDAL, IT CONTINUED TO STAY IN A FULL BRAKE, IT TOOK ABOUT A MINUTE TO GET MY VEHICLE TO START ACCELERATING AGAIN. AFTER THIS INCIDENT I TURNED OFF THE AUTOMATIC BRAKE SYSTEM. TO BE DRIVING A VEHICLE AND THEN OUT OF NOWHERE THE CAR TAKES CONTROL OF ITSELF IS VERY SCARY AND NOT SAFE.

Service Brakes
Filed Jun 8, 201514,000 milesNY

CAR HAS AUTOMATIC BRAKE WARNING WHICH APPLIES THE BRAKES AUTOMATICALLY. ON AT LEAST 4 OCCASIONS THE WARNING LIGHT CAME ON BRAKES WERE APPLIED AND THERE WAS NO OTHER CARS IN SIGHT. NOT ONLY WERE THERE NO CARS IN SIGHT WHILE DRIVING ON AN EXPRESSWAY THE BRAKES WOULD COME ON. I TO,D THE DEALERSHIP BUT THE WERE UNABLE TO REPLICATE.

Engine
Filed Jun 5, 201550,000 milesAL

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHEN STARTING THE VEHICLE, THE ENGINE LIGHT ILLUMINATED. THE FAILURE RECURRED ONCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A MALFUNCTION WITH THE OIL PRESSURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.

Power Train
Filed Jun 2, 201512,500 milesPA

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE TRANSMISSION FAILED WITHOUT WARNING. THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A DEALER WHERE A MODULE WAS ORDERED IN ORDER TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,500.

Structure › BodyCrash1 injured
Filed May 29, 201524,090 milesMI

A TEEN DRIVER PULLED OUT IN FRONT OF MY WIFE AND SHE HIT HER GOING AROUND 20-25 MPH. THE WHOLE FRONT OF THE JEEP NEEDED TO BE REPAIRED TO THE TUNE OF ALMOST $6,000.00. HOWEVER, THE AIRBAGS NEVER DEPLOYED. MY WIFE DID GO TO THE HOSPITAL COMPLAINING OF LOWER BACK PAIN AND A FEW DAYS LATER HAD A SORE NECK AS WELL. I REALIZE IT WAS A HIGH SPEED IMPACT, BUT THE WITH THAT MUCH DAMAGE IT SEEMS LIKE THE AIR BAGS SHOULD HAVE WENT OFF.

Electrical System
Filed May 28, 2015NY

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed May 22, 2015PA

MY 2014 JEEP GRAND CHEROKEE HAS BEEN AT BEAVER COUNTY DODGE CHRYSLER JEEP SINCE 5/5/2015. IT WAS TAKEN IN FOR STALLING ISSUE, ODOMETER ADDING EXCESS MILES, TOUCH SCREEN RADIO GOING BLACK, SEAT BELTS THAT DO NOT TIGHTEN AND OTHER VARIOUS RECALLS. MY JEEP HAS NOT LEFT THEIR PARKING LOT SINCE 5/8/2015 I CALLED TODAY 5/22/2015 AND IT IS STILL NOT FINISHED THEY STATED. I HAVE PAID AN ENTIRE MONTH ON MY LEASE AND I HAVE NOT DRIVEN MY VEHICLE. THE SERVICE DEPARTMENT HAS NOT MADE ONE ATTEMPT TO FIX MY JEEP AND I AM NOT SURE WHEN I WILL EVER GET IT BACK AT THIS POINT. THE DEALERSHIP AND FCA HAVE BEEN GIVING ME THE RUN AROUND SINCE AUGUST 2014 ABOUT FIXING THESE PROBLEMS THAT THEY STATE SIMPLY CANNOT BE FIXED AT THIS TIME? I HAVE BEEN HAVING THESE PROBLEMS FOR 9 MONTHS NOW AND THE DEALERSHIP AND FCA KEEP TELLING ME THAT THEY HAVE NO RESOLUTION TO MY PROBLEMS.

Electrical System
Filed May 21, 2015NJ

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed May 19, 2015PA

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS) WAS RECEIVED IN DECEMBER OF 2014. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed May 19, 2015OH

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Wheels
Filed May 18, 20153,000 milesMI

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE PASSENGER SIDE OF THE VEHICLE. THIS FAILURE RECURRED TWICE WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A ROCK IN THE TIRE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

Air Bags
Filed May 18, 2015NJ

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Service Brakes
Filed May 18, 2015NY

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Engine
Filed May 16, 201521,300 milesKY

DRIVER PROCEEDED FROM A FROM A 4-WAY STOP TO THE POSTED SPEED LIMIT OF 55 MPH. SHORTLY AFTER GETTING UP TO SPEED, THE VEHICLE'S DASHBOARD ILLUMINATED WITH SEVERAL WARNING INDICATORS (SERVICE ELECTRONIC THROTTLE CONTROL, SERVICE AIRBAG SYSTEM, LOW OIL PRESSURE, LOW VOLTAGE) AND LOST ALL ENGINE POWER. VEHICLE COASTED TO A STOP IN A NEARBY PARKING LOT. DRIVER WAS ATTEMPTED TO RESTART THE VEHICLE SEVERAL TIMES, BUT UNSUCCESSFUL. VEHICLE HAS BEEN TOWED TO THE DEALERSHIP AWAITING SERVICE.

Interior Lighting
Filed May 15, 201510,000 milesTX

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS) AND NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED THE FAILURES, BUT STATED THAT ALL OF THE INTERIOR AND EXTERIOR LIGHTING INTERMITTENTLY FAILED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.

Air Bags
Filed May 14, 2015NY

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Service BrakesCrash1 injured
Filed May 14, 201517,000 milesMI

AFTER BACKING THE CAR OUT OF THE GARAGE I WAS GOING TO GET OUT TO GO BACK INTO THE HOUSE.. I PUT THE CAR (I THOUGHT) IN PARK, MY FOOT WAS STILL ON THE BRAKE. I STARTED TO REMOVE MY FOOT FROM THE BRAKE AND THE CAR SLIGHTLY STARTED FORWARD I REALIZED THE CAR WASN'T IN PARK BUT DRIVE AND WHEN I WENT TO DEPRESS THE BRAKES FURTHER TO CHANGE GEARS AND STOP THE FORWARD MOTION THE CAR SUDDENLY REVVED THE ENGINE, SQUEALED ITS TIRES WHILE PEALING OUT AND ACCELERATING AT A HIGH RATE OF SPEED BACK INTO THE GARAGE SMASHING INTO A BRICK WALL AND MY DINING ROOM. THE DAMAGE TO THE CAR IS OVER $15,000 AND DAMAGE TO THE HOUSE IS APPROX. $9000. I KNOW MY FOOT WAS ON THE BRAKE!` MY FACE HIT THE STEERING WHEEL CUTTING MY LIP. THE AIRBAG DID NOT DEPLOY. I HAVE TWO YEARS LEFT ON THE LEASE AND I AM TERRIFIED TO DRIVE IT. IN ALL OF MY YEARS OF DRIVING I HAVE NEVER HAD AN ACCIDENT AND I HAVE ALWAYS PARKED IN A GARAGE WITHOUT INCIDENT. I HAVE DRIVEN EVERYTHING FROM YUKONS TO NAVIGATORS AND NEVER HAVE I HAD AN ISSUE LIKE THIS. I SEE FROM ALL THE POSTS THAT I AM NOT ALONE. THIS ISSUE NEEDS TO BE ADDRESSED BEFORE PEOPLE ARE KILLED. UPDATED 10/17/2017*CN

Air Bags
Filed May 11, 2015NJ

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER, THE PART NEEDED WAS NOT AVAILABLE TO SCHEDULE THE RECALL REPAIRS WITHIN A REASONABLE TIME FRAME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/28/15*CN

Service Brakes
Filed May 8, 2015IL

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V154000, 14V643000, 14V391000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), (AIR BAGS, SEAT BELTS), AND (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed May 7, 2015OH

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V643000 (AIR BAGS, SEAT BELTS); HOWEVER THE PART TO DO THE REPAIR WAS STILL NOT AVAILABLE. THE CONTACT STATED THAT THE DEALER INSPECTED THE AIR BAG AND INFORMED THAT THE VEHICLE WAS SAFE TO DRIVE WITHOUT THE RECALL REMEDY. THE CONTACT FELT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TiresCrash
Filed May 7, 201515,000 milesNY

2014 JEEP GRAND CHEROKEE CAME WITH OEM GOODYEAR FORTERA HL 265/50R20 TIRES. THE TIRES HAD ONLY 15K MILES AND WERE INADEQUATE DURING EVEN SMALL AMOUNTS OF RAIN OR SNOW. THE CAR WAS CONSTANTLY LOSING GRIP ON THE ROAD EVENTUALLY LEADING TO ME CRASHING INTO A POLE GOING 20 MPH CAUSING $17K IN DAMAGE. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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