2014 Jeep Grand Cherokee complaints

WE THOUGHT THE VEHICLE WAS IN PARK, WHEN IN FACT IT WAS IN NEUTRAL. THIS CAUSED THE CAR TO ROLL FORWARD AND COLLIDE WITH A VEH. PARKED IN FRONT

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER'S SEAT HEADREST RESTRAINT DEPLOYED WITHOUT AN IMPACT OR CRASH OCCURRING. AS A RESULT, THE CONTACT SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO HUFFINES CHRYSLER JEEP DODGE RAM PLANO (LOCATED AT 4500 W PLANO PKWY, PLANO, TX 75093, (972) 867-6000) WHERE IT WAS DIAGNOSED THAT THE HEADREST SECURITY CLIP FAILED AND THE ENTIRE HEADREST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

MY HUSBAND AND I FINANCED OUR JEEP ABOUT 8 MONTHS AGO AND IT HAD BEEN RUNNING FINE. NO PROBLEMS AT ALL. WE DON'T DRIVE IT OFTEN. A COUPLE WEEKS AGO WE WENT TO START IT AND ALL THE DASH LIGHTS CAME ON AND IT WOULDN'T GO INTO GEAR. IT SAID PUT IT IN PARK AND THEN SELECT GEAR OR SOMETHING LIKE THAT. WE CALLED GRESHAM TOYOTA ( WHERE WE BOUGHT THE JEEP) AND THEY SAID TO TOW IT OVER SO THEY COULD RUN DIAGNOSTICS. AFTER TOWING IT THERE THEY SAID WE HAD TO TOE IT TO KEEP BECAUSE THEY CAN'T DO DIAGNOSTICS. WE TOWED IT TO GRESHAM JEEP AND THEY SAID WE BROKE THE SHIFTER. HOW DO YOU BREAK A SHIFTER??? I KNOW WE DIDN'T BREAK THE SHIFTER AND IT HAS TO BE SOME SORT OF A DEFECT. IT'S NOW COSTING US $1400.00 TO FIX. I CAN ONLY IMAGINE WHAT THIS WOULD HAVE DONE IF IT HAPPENED WHILE WE WERE DRIVING.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKE BOOSTER FAILED. THE CONTACT STATED THAT THE BRAKE PEDAL BECAME STIFF WHEN DEPRESSED AND THE VEHICLE NEARLY FAILED TO STOP IN HEAVY TRAFFIC. AFTERWARDS, THE CONTACT HEARD A HISSING NOISE INSIDE THE VEHICLE. WESTBURY JEEP CHRYSLER DODGE RAM (111 BOND STREET, WESTBURY, NEW YORK 11590, (516) 336-4788) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE POWER BRAKE BOOSTER WAS FAULTY. THE VEHICLE WAS REPAIRED BY REMOVAL AND REPLACEMENT OF THE POWER BRAKE BOOSTER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. IN ADDITION, THE MANUFACTURER STATED THAT THERE WAS NO WARRANTY COVERAGE ON THE VEHICLE. THE FAILURE MILEAGE WAS 67,481. *DT *BF *TR UPDATED 10/3/18*JB

HEADREST EQUIPPED WITH ACTIVE HEAD RESTRAINTS DEPLOYED WHILE DRIVING DOWN A CITY STREET, STRIKING THE DRIVER IN THE BACK OF THE HEAD, THE CAR WAS NOT INVOLVED IN AN ACCIDENT AND NO IMPACT OCCURRED THAT WOULD HAVE CAUSED THE DEPLOYMENT. DRIVER WAS STRUCK IN THE HEAD FORCEFULLY AND WAS SCARED BY THE SUDDEN STRIKE ON THE BACK OF THE HEAD AND COULD HAVE CAUSED AN ACCIDENT HAD OTHER CARS BEEN AROUND. THIS SAME SITUATION OCCURRED WITH THE PASSENGER ON A SEPARATE OCCASION 2 WEEKS LATER.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS STARTED, THE INSTRUMENT CLUSTER GAUGES DID NOT ILLUMINATE OR OPERATE. THE VEHICLE WAS TAKEN TO CENTRAL FLORIDA CHRYSLER/JEEP/DODGE (8675 COMMODITY CIR, ORLANDO, FL) WHERE IT WAS DIAGNOSED THAT THE ENTIRE INSTRUMENT CLUSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 83,000.

EXACTLY FOUR YEARS AGO I PURCHASED A NEW JEEP GRAND CHEROKEE LIMITED. I ALSO PURCHASED THE LUXURY LL GROUP WHICH INCLUDES BI-XENON HID HEADLIGHTS. I NOW HAVE A HEADLIGHT BURNT OUT AND THE DEALER INSIST ITS NOT COVERED UNDER WARRANTY. I HAVE SPOKEN TO NUMEROUS GRAND CHEROKEE OWNERS AND THIS IS A COMMON PROBLEM WITH A PRICE TAG OF OVER $400.00 TO REPLACE. THERE WILL BE MANY JEEPS DRIVING AROUND WITH ONLY ONE HEADLIGHT BECAUSE OF THIS ISSUE.

WINDSHEILD COWL RIPPLES AND ALLOWS AIR FLOW DURING DRIVING. WHILE DRIVING WINDSHEILD HAS LOAD WIND NOISE FROM THE LOWER SEAL OF WINDSHEILD

SEAT BELT FAILS TO RETRACT RENDERING IT USELESS. THE PLASTIC COVER ON THE LOOP AT THE B PILLAR HAS CRACKED AND BINDS ON THE SEAT BELT STRAP. THE PART IS NOT REPLACEABLE WITHOUT REPLACING THE ENTIRE ASSEMBLY. THIS HAS AFFECTED BOTH FRONT SEAT BELTS. THE VEHICLE HAS NOT BEEN IN ANY ACCIDENTS OR INCIDENTS WHICH HAVE STRESSED THE SEAT BELTS.

HEAD RESTRAINT ON DRIVERS SIDE DEPLOYED WHILE VEHICLE WAS IN PARK, IN A PARKING LOT. IT HIT THE DRIVER ON THE HEAD. TRYING TO RESET, SO FAR NO LUCK. THIS COULD HAVE BEEN VERY DANGEROUS IF THE VEHICLE HAD BEEN IN MOTION, IT WAS QUITE SHOCKING TO HAVE MY HEAD HIT AND TO HAVE IT PUSHED FORWARD SUDDENLY.

CONSTANT CYLINDER 6 MISFIRE. ALL 6 SPARK PLUGS HAVE BEEN REPLACED. COIL AND FUEL INJECTOR REPLACED. STILL SHOWING CYLINDER 6 MISFIRE. SEEN CYLINDER HEAD BEING REPLACED ON YEARS 2011-2013 BUT NOT FOR A 2014. THIS SHOULD BE COVERED. WHEN THE CHECK ENGINE LIGHT CAME ON, IT HAD SEIZURE LIKE CONVULSIONS WHEN COMING TO A STOP AND WHILE IN IDLE UNTIL SPARK PLUGS WERE REPLACED. STILL RUNNING ROUGH, VERY SHAKING LIKE IT IS GOING TO STALL OUT.

MY 2014 JEEP GRAND CHEROKEE ,SHUT DOWN WHILE I WAS DRIVING IN THE ISSAQUAH FALL CITY ROAD . STEERING WHEELS LOCKED AND BRAKES FAILED AND EVERYTHING SHUT DOWN. I BARELY MADE IT TO THE WALGREENS PARKING LOT WHERE THE VEHICLE COMPLETELY DIED TO THE POINT WHERE EVEN THE KEYS WOULDN'T WORK . I BARELY MADE IT ALIVE . I AM GLAD I DIDN'T CRASH INTO ANYONE . I HAD TO TOW THE VEHICLE LATER IN THE DAY TO THE DEALERSHIP . THEY ASKED ME TO DROP IT OFF AT THEIR GARAGE . TODAY THEY GOT BACK TO ME SAYING , THERE WAS AN OPEN RECALL ON THE VEHICLE AND THAT CAUSED THE ALTERNATOR TO FAIL AND SHUT DOWN EVERYTHING . THEY SAID BECAUSE IT'S AN OPEN RECALL THEY WOULD FIX IT THEMSELVES AS IT'S COVERED UNDER SOME WARRANTY . BUT THEY ALSO TOLD ME THAT THERE IS AN ISSUE WITH SOME OIL PRESSURE SENSOR AND THE AWD SYSTEM IS STUCK IN AWD AND THEY WILL HAVE TO FIX IT AND HAVE ME A PARTS AND LABOR CHARGE OF 2000 USD WHICH I HAVE TO BEAR . IS THIS NORMAL PRACTICE . I DON'T KNOW HOW THE AWD SYSTEM SUDDENLY GOT INTO THIS STATE . IF IT'S A RESULT OF THE ALTERNATOR ISSUE CAUSED BY THE OPEN RECALL , WOULDN'T THEY MANUFACTURER/DEALER HAVE TO BEAR IT . . THANKS !!

1 WEEK AFTER THE DEALERSHIP ADDED THE WATER SHIELD TO THE BRAKES AS REQUIRED BY THE RECALL THE BRAKES STOPPED WORKING THE FIRST TIME YOU USED THEM AFTER STARTING THE VEHICLE. WE TOOK IT BACK AND WE'RE TOLD IT HAD NOTHING TO DO WITH THE RECALL AND THE EBT PUMP NEEDED REPLACING FOR $750. WE TOOK IT TO A DIFFERENT MECHANIC AND FOUND THAT THE BRAKE BOOSTERS WERE CORRODED AND THE EBT PUMP WAS FINE. CORRODED BRAKE BOOSTERS IS EXACTLY WHAT THE RECALL WAS INTENDED TO PREVENT AND WE SHOULD NOT HAVE HAD TO PAY FOR THE WORK. *TT *TR

HEAD LIGHT KEEP BURNING OUT. WHEN YOU CHANGE THE BULB THE OPPOSITE SIDE WILL THEN SHUT OFF OR BURN OUT.

TAKATA RECALL WHILE DRIVING MY CAR DOING 20 MPH IN NORMAL DRIVING CONDITIONS MY PASSENGER HEADREST DEPLOYED HITTING AN ELDERLY PASSENGER IN THE BACK OF THEIR HEAD. HURTING THEM. THE HEADREST DEPLOYED LIKE AN AIRBAG. IT WAS SPRING LOADED. I CALLED MY DEALER AND THEY TOLD ME IT WAS NOT COVERED UNDER WARRANTY AND THAT THERE WERE NO RECALLS. THIS IS VERY UNSAFE AND THESE HEADRESTS SHOULD NOT BE IN ANY VEHICLE AT ALL. I FEAR NOW THAT WHILE I'M DRIVING THAT THE DRIVER SIDE HEADREST WILL DEPLOYED FOR NO REASON AND HURT ME TOO WHILE DRIVING. THIS WILL CAUSE SERIOUS INJURIES. VERY UPSET

I WAS DRIVING ON I25 IN DENVER AND WHEN I WAS JUST GETTING OFF THE EXIT RAMP I HIT A VERY SMALL BUMP AND I HEARD A LOUD NOISE. I COULDN'T TELL IF IT WAS INSIDE OR OUTSIDE THE VEHICLE AT FIRST. I LOOKED OVER AND WAS SURPRISED TO SEE THAT THE PASSENGER HEADREST HAD DEPLOYED ITS MECHANISM TO MOVE PART OF IT FORWARD TO LESSEN THE AFFECT OF WHIPLASH FROM AN ACCIDENT. IT WAS A STARTLING NOISE AND I WONDERED WHAT WOULD HAVE HAPPENED IF A FAMILY MEMBER WOULD HAVE BEEN IN THAT SEAT AND BEEN HIT IN THE HEAD BY THE HEADREST. EVEN MORE OF A CONCERN WOULD BE IF THE DEPLOYMENT WOULD HAVE BEEN ON THE DRIVER SIDE. WHO KNOWS WHAT WOULD HAVE HAPPENED IF I HAD BEEN STARTLED BY GETTING HIT IN HEAD AT HIGHWAY SPEED. I NOW DRIVE THE CAR WITH THE SEAT ADJUSTED AT ABOUT A 60 DEGREE ANGLE TO AVOID THAT SCENARIO. I WAS SHOCKED TO FIND OUT FROM FCA THAT THERE WAS NO RECALL FOR SUCH A SERIOUS SAFETY ISSUE. I COMPLAINED TO THEM AND THEY ARE NOT STANDING BEHIND THE SAFETY OF THEIR VEHICLES. I PURCHASED THE VEHICLE IN 2017 AS A CERTIFIED PREOWNED VEHICLE AND THAT PROGRAM WOULDN'T COVER THE REPAIR OF THE VEHICLE EITHER. THE DEALERSHIP WANTS TO CHARGE ME $1,000 TO FIX IT BUT THEY CAN'T GET A NEW HEADREST BECAUSE IT IS BACK ORDERED. OBVIOUSLY THIS IS BECAUSE IT IS HAPPENING TO OTHER JEEP OWNERS. I ALSO SAW ON A JEEP BLOG THAT THIS IS HAPPENING TO OTHERS. I FOUND IT VERY HARD TO BELIEVE THAT AN OEM DOES NOT HAVE TO REPAIR A SAFETY DEVICE THAT DEPLOYS FOR NO REASON AND PUTS THE PASSENGERS AT RISK. I LOOK FORWAR

TAKATA RECALL WHILE DRIVING MY CAR DOING 20 MPH IN NORMAL DRIVING CONDITIONS MY PASSENGER SIDE HEADREST MALFUNCTIONED AND DEPLOYED HITTING THE PASSENGER IN THE BACK OF THE HEAD. THE HEADREST DEPLOYED AND EXPLODED WITH A LOT OF FORCE. IT WAS A VERY SCARY SITUATION. I HAD NO IDEA THAT THE HEADRESTS WERE CAPABLE OF THAT. UPON FURTHER INVESTIGATION I SAW THAT THE PLASTIC 'CLIPS' THAT KEEP THE HEADREST FROM GOING OFF HAD BEEN COMPLETELY SHATTERED AND BROKEN MAKING THE HEADREST UNFIXABLE. WHEN I CALLED THE JEEP DEALERSHIP THEY TOLD ME IF THE 'CLIPS' WERE BROKEN THAT THE HEADREST NEEDED TO BE REPLACED. I AM SHOCKED THAT A 'SAFETY FEATURE ' MALFUNCTIONING IS A PROBLEM THAT I NEED TO PAY TO FIX. (ABOUT $680 FOR A REPLACEMENT PLUS LABOR COST) THIS COULD HAVE RESULTED IN A SERIOUS CRASH AND INJURIES. THIS STYLE HEADREST NEEDS TO BANNED. ALSO OTHER JEEP OWNERS NEED TO BE AWARE OF THIS. IT'S VERY UNSAFE AND JEEP NEEDS TO REPLACE THE HEADREST WITH A COMPLETELY DIFFERENT SAFER HEADREST. I FEAR NOW THAT WHEN I'M DRIVING THAT THE DRIVER SIDE HEADREST COULD MALFUNCTION AND EXPLODE AT THE BACK OF MY HEAD RESULTING IN SERIOUS INJURIES. IVE TALKED TO OTHER JEEP OWNERS WITH THE SAME STYLE VEHICLE AND NONE OF THEM WERE AWARE OF THIS 'SAFETY FEATURE' WITH THE HEADREST. AND NOT ONE SINGLE MENTION IN THE OWNERS MANUAL ABOUT THIS DEPLOYING HEADREST. PEOPLE NEED TO BE AWARE!!

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADREST RESTRAINT SYSTEM DEPLOYED WITHOUT WARNING OR IMPACT WHILE DRIVING 20 MPH. THE CONTACT JERKED FORWARD AS IF THE VEHICLE HAD BEEN REAR ENDED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER (ED KOEHN CHRYSLER JEEP DODGE RAM, 11282 W CARSON CITY RD, GREENVILLE, MI 48838, (616) 754-3635). THE DEALER STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER PROVIDED A CASE NUMBER AND PROMISED A CALL BACK. THE MANUFACTURER ALSO INFORMED THE CONTACT TO CALL NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 55,340.

CAR WAS STATIONARY IN A PARKING LOT, THE MECHANISM THAT HOLDS THE ACTIVE RESTRAINT HEAD REST TOGETHER FAILED, THE RESTRAINT SYSTEM ACTIVATED A HIT ME IN THE BACK OF THE HEAD. I NOTIFIED FCA USA. THEY TOLD ME THAT THEY WOULD NOT FIX OR PAY FOR THE SAFETY SYSTEM, THEY OFFERED NO HELP WHAT SO EVER.

THE CHROME TRIM AROUND THE CUP HOLDER ON THE CENTER CONSOLE IS DE-LAMINATING FROM THE PLASTIC AND HAS CREATED A SHARP AS A RAZOR EDGE ON THE CUP HOLDER WHEN YOU MUST INSERT YOUR FINGERS AND OR HAD TO GRAB YOUR BEVERAGE WHILE DRIVING. THE CUT THAT I GOT WAS QUITE PAINFUL, AND IF TRAFFIC WAS WORSE I COULD HAVE BEEN DISTRACTED ENOUGH BY THE PAIN TO GET INTO AN ACCIDENT. I CALLED JEEP CUSTOMER CARE AND THEY DID NOT CARE. 34K MILES ON A 50K VEHICLE AND IT IS FALLING APART.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, THE SPEEDOMETER DISPLAYED AN INACCURATE SPEED AND DISPLAYED SPEEDS MUCH HIGHER THAN THE SPEED THE VEHICLE WAS ACTUALLY TRAVELING. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

DRIVER'S SIDE SEAT BELT NON-FUNCTIONAL AND WILL NOT RETRACT. FRONT PASSENGER'S SIDE SEAT BELT IS STARTING TO SHOW SIMILAR ISSUES. DRIVER'S SIDE PLASTIC PIECE CRACKED/BROKEN WORSE THAN PASSENGER'S SIDE UP NEAR WHERE SEATBELT GOES INTO PILLAR. VEHICLE WAS STATIONARY WHEN DRIVER'S SIDE SEATBELT FAILED.

I WAS SITTING IN THE VEHICLE PARKED NOT RUNNING. THE PASSENGER SIDE ACTIVE HEAD REST DISENGAGED AND HIT MY DAUGHTER IN LAW IN THE BACK OF THE HEAD. THE CAR WAS NOT MOVING NOR WAS THE CAR EVEN RUNNING. THIS IS SOMETHING THAT CHRYSLER SHOULD TAKE A LOOK AT BECAUSE AFTER REVIEW APPARENTLY THIS HAS BEEN HAPPENING A LOT. CHRYSLER WILL NOT HELP IN ANYWAY FOR ME TO FIX THIS AND THIS IS IT $830 REPAIR. IF THIS HAPPENS WHEN SOMEONE IS DRIVING DOWN THE ROAD SOMEONE COULD BE FATALLY INJURED AND SOMEONE ELSE COULD BE INJURED AS WELL POSSIBLY IN ANOTHER VEHICLE. THIS IS A SAFETY HAZARD THAT CHRYSLER SHOULD MAKE GOOD ON.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE DRIVER'S SIDE HEAD RESTRAINT DETACHED FROM THE SEAT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED LEN STOLER CHRYSLER DODGE AND JEEP AT (410) 876-8800 (LOCATED AT 1001 BALTIMORE BLVD, WESTMINSTER, MD 21157) WHERE AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS INFORMED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 69,000.

I RECEIVED AN OVER THE AIR UPDATE FOR MY VEHICLE, WHICH I BEGAN TO INSTALL. THE INSTALLATION FAILED, AND THE NEXT TIME I GOT IN MY CAR MANY THINGS WERE WRONG, SOME OF WHICH ARE A MAJOR SAFETY CONCERN TO ME. WHEN I PLACE THE CAR IN REVERSE THE BACKUP CAMERA SHOULD COME UP AND THE MIRRORS AUTOMATICALLY REDIRECT DOWNWARDS. SINCE ATTEMPTING TO INSTALL THIS UPDATE, SOMETIMES THESE THINGS DON'T HAPPEN AT ALL, OR HAVE A LONG DELAY (OTHERS IT WORKS AS IT SHOULD). OTHER TIMES, THE BACKUP CAMERA AND MIRRORS WILL STAY ON AS IF I AM STILL IN REVERSE WELL AFTER I BEGIN DRIVING THE VEHICLE, WHICH MAKES IT IMPOSSIBLE FOR ME TO USE THE SIDE MIRRORS AND IS VERY DISTRACTING AND DIZZYING SEEING THE BACKUP CAMERA WHILE DRIVING. ADDITIONALLY, THE GPS HAS BEEN IMPACTED AND OFTEN HAS ME ON A DIFFERENT ROAD AND ANNOUNCES A SPEED LIMIT INCORRECTLY. I CAN NOT FIND A WAY TO STOP THE VOICE FROM ANNOUNCING THE SPEED LIMIT WHILE I'M DRIVING. IN ADDITION, MY BLUETOOTH, PRESETS AND USB CONNECTION ALL STOPPED WORKING. AGAIN, ALL OF THIS WAS WORKING 100% UNTIL THIS UPDATE THAT WAS SENT TO MY CAR. I BELIEVE THE FACT THAT THIS UPDATE WAS SENT TO MY CAR UNSOLICITED AND RESULTED IN THESE ISSUES WITH THE BACKUP CAMERA, MIRRORS, GPS AND SPEED LIMIT CONFUSION ARE ALL SAFETY CONCERNS AND SEEM LIKE SOMETHING THAT WOULD BE WORTH REVIEWING FOR A POTENTIAL RECALL. FYI, I DID TAKE THIS TO THE DEALERSHIP AND WAS TOLD MY ONLY SOLUTION WAS TO COMPLETELY REPLACE THE RADIO AND COMPUTER AT AN OUT OF POCKET COST OF $2,400.

THE JEEP WAS STATIONARY, STARTED, PUT INTO NEUTRAL, PUT INTO 4 WHEEL DRIVE AND IT LOCKED INTO IT. UNABLE TO GET IT OUT OF 4 WHEEL DRIVE . DEALER SAYS ITS TRANSMISSION SENSOR AND CLUTCH ON TRANSFER CASE.

MY 2014 JEEP GRAND CHEROKEE RECENTLY HAD THE CHECK ENGINE LIGHT COME ON. THE ERROR CODE IS "P0520 - ENGINE OIL PRESSURE SENSOR". JEEP HAS A SERVICE BULLITEN OUT FOR THIS BEING THAT IT IS A KNOWN ISSUE AND TO REPLACE WITH A REVISED PART. HOWEVER, THAT IS ONLY COVERDD UNDER WARRANTY. OTHERWISE, IT IS A VERY EXPENSIVE REPAIR DUE TO THE LABOR INVOLVED. THERE IS MULTIPLE OCCURANCES OF THIS AS I HAVE SEEN IN JEEP FORUMS AND WONDERING HOW THIS IS EVEN ALLOWED? IF JEEP IS AWARE OF A FAULTY PART, HOW CAN THEY GET AWAY WITH NOT RECALLING THIS? AND PUTTING THE EXPENSE ON THEIR CONSUMERS? I KNOW THIS DOES NOT INVOLVE SAFETY DIRECTLY BUT THIS DOES NOT SEEM ETHICAL TO ME. IS THERE A WAY AN INVESTIGATION CAN BE DONE ON THIS? THIS OCCURED WHEN STARTING MY ENGINE AND THE LIGHT CAME ON. THE OIL PRESSURE READING IN THE DASH IS CLEARLY NOT READING CORRECTLY.

LICENSE PLATE LAMPS CEASED FUNCTIONING. OBVIOUS SIGNS OF EXCESSIVE HEAT BEING GENERATED. ORIGINAL REPLACEMENT LAMPS ARE DISCONTINUED. MANUFACTURER STATES THAT I HAVE TO PURCHASE A NEW WIRING HARNESS AND LAMPS FOR AROUND $260 FOR PARTS ONLY. THIS APPEARS TO BE A DESIGN DEFECT AS THE ORIGINAL LAMPS HAVE BEEN DISCONTINUED AND THE MANUFACTURER HAS REDESIGNED THE LAMPS AND HARNESS. ILLUMINATION OF THE LICENSE IS REQUIRED AND THE CONSUMER SHOULD NOT HAVE TO PAY AN EXCESSIVE AMOUNT TO FIX THEIR DESIGN PROBLEM. THIS COULD BE A FIRE HAZARD IF THE ORIGINAL LAMPS HEAT UP. I HAVE ATTACHED A PHOTO SHOWING THE DARK BURN MARKS IN THE ORIGINAL LAMPS

THE DRIVER'S SIDE ACTIVE HEAD REST DEPLOYED INAPPROPRIATELY AND FOR NO REASON WITH NO VEHICLE IMPACT WHILE PARKED INSIDE MY GARAGE. THE PLASTIC TABS ARE BROKEN AND THE HEADREST CANNOT BE APPROPRIATELY RESET AS IT IS DESIGNED TO DO. THIS IS A MANUFACTURER DEFECT, THERE ARE HUNDREDS OF POSTS ONLINE WITH THE SAME COMPLAINT, DEALERS REFUSE TO REPAIR OUTSIDE OF WARRANTY. MY PARTICULAR CASE DID NOT RESULT IN INJURY OR CRASH, HOWEVER IF THE HEADREST DEPLOYED HITTING THE DRIVER WHILE AT HIGH SPEEDS COULD CAUSE AN ACCIDENT OR INJURY.

VEHICLE ENGINE LIGHT CAME ON - REAR WINDSHIELD WIPER STARTED EVEN THOUGH SWITCH WAS OFF, POWER STEERING FAILED AND ENGINE SHUTOFF WHILE DRIVING ON CITY STREET, HORN BEEPING INTERMITTENTLY WHETHER DRIVING OR NOT. SEVERAL MESSAGES DISPLAYED FOR ABOUT 2 SECONDS -ECM LOST COMMUNICATION AND OTHER MSGS I COULDN'T GET BECAUSE THEY ONLY FLASHED ON THE SCREEN. KEYFOB BATTERY LOW EVEN THOUGH I JUST PUT IN A NEW BATTERY.

WHILE PARKED, VEHICLE RUNNING, THE "ACTIVE HEAD REST" DEPLOYED ON THE DRIVERS SIDE STRIKING ME IN THE BACK OF THE HEAD.. VEHICLE WAS NOT IN MOTION NOR WAS THE VEHICLE INVOLVE IN A COLLISION. UPON CONTACTING JEEP I WAS TOLD THAT THIS WAS NORMAL WEAR AND TEAR AND WOULD NOT BE FIXED DUE TO MY VEHICLE BEING OUT OF WARRANTY.

HEADREST DEPLOYS WITHOUT COLLISION. WHILE PARKED IN DRIVEWAY OVERNIGHT, DRIVERS SIDE HEADREST DEPLOYED (POPPED OPEN AND FORWARD). DEALERSHIP FOUND NO FAULTS.

SUNROOF HAS FAILED 6 TIMES AND IS NOW READY FOR IT'S 7TH REPAIR. THE SUNROOF'S AUTOMATIC FUNCTIONS STOP WORKING SO WHEN IT FAILS YOU HAVE TO PUSH THE CLOSE BUTTON REPEATEDLY WHILE THE SUNROOF MOVES MAYBE 1/4" ON EACH DEPRESSION OF THE BUTTON. THE DEALER REPLACED THE MOTOR ONCE AND FOR THE OTHER 4 TIMES I WAS TOLD IT NEEDED TO BE CALIBRATED. THE LAST SUNROOF FAILURE THEY WENT IN AND WENT THROUGH ALL OF THE ELECTRICAL CONNECTORS AND SAID THEY FOUND SOME ELECTRICAL WIRING PROBLEMS AND FIXED THEM. THE SUNROOF FAILED AGAIN 2 WEEKS LATER. THE AIRBAG WARNING LIGHT, DUE TO ANOTHER ELECTRICAL CONNECTOR ISSUE. THE ELECTRONICS IN THE VEHICLE MALFUNCTIONS REGULARLY WHICH AFFECT THE RADIO CONTROLS, NAVIGATION, CENTRAL LOCKING, PHONE, AND I GET RANDOM ERRONEOUS ERRORS ON THE DASH DISPLAY. THE RADIO/NAVIGATION UNITS HAVE BEEN REPLACED. THE NAVIGATION SCREEN LOCKS UP BUT THE VOICE WILL CONTINUE TO GIVE YOU VERBAL INSTRUCTIONS. IF YOU MANUALLY LOCK THE VEHICLE AND START WALKING AWAY THE HORN WILL BEEP TWICE AND THE VEHICLE WILL UNLOCK LIKE THE KEYS HAVE BEEN LOCKED IN THE CAR, EVEN THOUGH THEY ARE IN YOUR HAND. I WAS TOLD YOU CANNOT USE THE LOCK BUTTONS ON YOUR DOOR TO LOCK THE VEHICLE. WHEN YOU WALK UP TO THE CAR AND GRAB THE DOOR HANDLE TO UNLOCK THE CAR IT FAILS, AND YOU HAVE TO GRAB THE DOOR HANDLE ALL OVER REPEATEDLY TO GET IT TO UNLOCK. THE DASH DISPLAY WILL GIVE FALSE MESSAGES WHILE DRIVING LIKE ALREADY IN DESIRED GEAR AND NO ONE HAS TOUCHED THE SHIFTER. THE VOICE WILL COME ON RANDOMLY

POWER STEERING FAILURE: 2014 JEEP GRAND CHEROKEE 2 WEEKS PRIOR, WE HAD OUR JEEP IN FOR AN OIL CHANGE AND ALL FLUID LEVELS WERE CHECKED. WHILE ON A ROAD TRIP, AN INDICATOR LIGHT FOR "POWER STEERING SERVICE NEEDED" CAME ON SUDDENLY JUST BEFORE I WAS ABOUT TO GET ON THE HIGHWAY. I PULLED OVER IMMEDIATELY AT AN AUTOPARTS STORE. WE CHECKED THE POWER STEERING FLUID RESERVOIR AND IT WAS EMPTY. WE ADDED POWER STEERING FLUID BUT IT WOULD NOT BLEED INTO THE SYSTEM. AT THAT POINT, THE POWER STEERING WENT OUT MAKING IT VERY DIFFICULT TO STEER AT LOWER SPEEDS. IT SEEMS UNUSUAL FOR THE POWER STEERING TO GO OUT SUDDENLY WITH VERY LITTLE WARNING. WE TOOK IT TO THE SHOP AND LEARNED THAT THE POWER STEERING GEAR BOX WAS LEAKING AND HAD TO BE COMPLETELY REPLACED. ADDITIONALLY, THE POWER STEERING MODULE ASSEMBLY FAILED AT THE SAME TIME AND ALSO HAD TO BE REPLACED (ALONG WITH THE POWER STEERING PUMP TOO SINCE THAT IS NOT SOLD SEPARATELY EVEN THOUGH IT WAS IN WORKING ORDER). ALL IN ALL, WE ENDED UP PAYING CLOSE TO $3,000 FOR REPLACING BASICALLY THE ENTIRE THE POWER STEERING SYSTEM ON A 4 YEAR OLD VEHICLE. IN MY 30 YEARS OF DRIVING, I HAVE NEVER HAD A NEWER CAR HAVE SUCH A BIG FAILURE OF A CRITICAL SAFETY SYSTEM AND WITH VERY LITTLE WARNING. I WAS LUCKY THAT I WAS ABLE TO PULL OVER AND WAS NOT ON THE HIGHWAY DRIVING WHEN IT HAPPENED OR WE COULD HAVE CRASHED. I DID SOME ONLINE RESEARCH AND HAVE SEEN MULTIPLE OTHER STEERING SYSTEM COMPLAINTS (LEAKAGES AND FAILURES AT VERY LOW MILEAGES) FROM 2014 JEEP

I WAS DRIVING DOWN THE STREET AFTER VISITING A FRIEND WHEN I HIT A HOLE IN THE STREET AND HEARD THIS NOISE AND LOOKED OVER AND THE HEADREST HAD CAME APART WENT TO THE DEALER AND WAS TOLD THAT THEY COULD NOT FIX IT BECAUSE IT WAS COSMETIC. *JS

MY HEADLIGHTS ARE NOT WORKING. ALSO THE ELECTRONIC BOARD FOR MY RADIO, CLIMATE CONTROL, ETC. GOES ON AND OFF. AFTER SOME RESEARCH I FOUND HAT HE NONFUNCTIONAL HEADLIGHTS ARE A RECURRING PROBLEM FOR MANY OWNERS OF 2014 JEEP GRAND CHEROKEES.

LEATHER DASH COVER COMING UNGLUED IN MULTIPLE SPOTS ACROSS THE DASH, I'M WORRIED IT COULD BLOCK SENSORS. ALSO POOR WORKMANSHIP ON NEWER CAR.

CALL STALLED DUE TO THE FAILURE OF THE ALTERNATOR, WHICH WAS SUBJECT TO RECALL. THE DEALERSHIP REFUSED TO SCHEDULE AN APPOINTMENT, SO I JUST DROPPED MY CAR OFF AT THE DEALERSHIP PER CHRYSLER CORP. THE DEALERSHIP REPLACED THE DEFECTIVE ALTERNATOR AND FOUND THAT THE BATTERY NEEDED TO BE REPLACED AT A CHARGE OF 350 DOLLARS. I INFORMED THE DEALERSHIP THAT THE MESSAGE CENTER ON THE CAR INDICATED THAT THE CAR WAS ENTERING "BATTER SAVER MODE" AS IT SHUTDOWN. THE MANUAL FOR THE VEHICLE INDICATES THAT THE VEHICLE ENTERS THIS MODE WHEN THE BATTERY IS NOT BEING CHARGED, THE PRIMARY FUNCTION OF THE ALTERNATOR. I REQUESTED THAT THE DEALERSHIP REPLACE THE BATTERY AS ITS DEPLETION WAS DUE TO A FAULTY ALTERNATOR, THEY DECLINED. THEY STATED THAT ALTHOUGH THE ALTERNATOR WAS FAULTY IT DID NOT DO ANY DAMAGE TO THE BATTERY.

MY DRIVER SIDE AHR HEADREST RECENTLY BROKE WHILE I WAS IN MY CAR AND I WAS VERY NEARLY HIT BY IT, WHICH WOULD HAVE CAUSED INJURY FOR SURE. I KNOW THAT THERE ARE NUMEROUS PROBLEMS WITH THIS PART. THE CAR WAS PARKED AND ONLY THE LEFT SIDE DEPLOYED. THE PLASTIC PIECES HOLDING THE HEADREST IN ARE BOTH BROKEN.

I KEEP GETTING A MESSAGE THAT STATES THE 911 SYSTEM NEEDS MAINTENANCE. SHORTLY AFTER I STARTED GETTING THAT MESSAGE, WHEN STARTING MY JEEP MY SCREEN WILL STAY BLANK FOR ABOUT 3-5 MINUTES BEFORE COMING ON. WHEN IT IS BLANK THE VEHICLE WILL SWITCH BETWEEN AIR CONDITIONING AND HEAT, HIGH FAN AND LOW FAN SPEED. WHEN THE SCREEN IS BLANK I AM UNABLE TO DO ANYTHING.....EVEN USING THE BUTTONS BELOW THE SCREEN DO NOT WORK.

THIS INCIDENT REGARDS THE T-36 RECALL ISSUED BY FIAT/CHRYSLER, WHICH INVOLVES 2012-2014 JEEP GRAND CHEROKEES (AMONG OTHERS), AND "AFFECTS VEHICLES EQUIPPED WITH ELECTRO-HYDRAULIC POWER STEERING SYSTEMS, 5.7L OR 3.6L ENGINES, AND 160, 180, OR 220 AMP ALTERNATORS. IN THOSE VEHICLES, NHTSA SAYS THAT THE ALTERNATOR MAY FAIL WITHOUT WARNING." DURING JUNE 2018, MY 2014 JEEP GRAND CHEROKEE (SUMMIT TRIM), EXPERIENCED SUDDEN ALTERNATOR FAILURE WHILE IN MOTION ON A HIGHWAY. THE ALTERNATOR STARTED TO SMOKE, AND BY THE TIME I HAD REACHED MY DESTINATION, THERE WAS GREY SMOKE BARRELING OUT OF THE HOOD OF MY CAR AND THE BATTERY WAS COMPLETELY DEAD. THE JEEP HAD TO BE TOWED TO A NEARBY DEALERSHIP FOR REPAIRS. IN ADDITION TO THE ALTERNATOR AND BATTERY REPLACMENT, THE TENSIONER, IDLER AND SERPENTINE BELT HAD TO BE REPLACED DUE TO UNDUE STRAIN PLACED ON THEM BY THE ALTERNATOR FAILURE. THE INCIDENT THAT OCCURRED MATCHES THE DESCRIPTION OF THE T-36 RECALL. ADDITIONALLY, THE YEAR, MAKE, ENGINE SIZE, AND AMPERAGE OF THE ALTERNATOR ALL MATCH THE DESCRIPTION GIVEN IN THE T-36 RECALL. HOWEVER, THE VIN NUMBER FOR MY PARTICULAR JEEP DID NOT APPEAR UNDER THE RECALL, AND THEREFORE, JEEP/CHRYSLER WOULD NOT REPAIR MY JEEP UNDER THAT PARTICULAR RECALL. THEY DID FIX THE JEEP, BUT AT MY COST (THE OWNER). I 100% BELIEVE THIS AN OVERSIGHT BY JEEP/CHRYSLER (OR MAYBE NHTSA) AND SHOULD BE REMEDIED IMMEDIATELY. I DO BELIEVE THERE ARE OTHER JEEP OWNERS THAT ARE UNAWARE OF THIS ISSUE, DUE TO THE LACK OF NOTIFICATION B

THE PASSENGER HEAD REST IN MY JEEP G C DEPLOYED FOR NO REASON AS THE VEHICLE WAS IN MOTION ( ON THE CITY STREETS) FEW WEEKS AGO. THIS IS A SAFETY MECHANISM BUILD INTO THE JEEPS FOR SAFETY PURPOSES. NOT SO SAFE WHEN IT RANDOMLY DEPLOYED. IT WONDER WHEN THE DRIVER SIDE WILL DEPLOY HITTING ME IN THE BACK OF THE HEAD WHILE DRIVING.

WHILE DRIVING DOWN THE HIGHWAY AT ROUGHLY 40MPH, THE DRIVERS SEAT ACTIVE HEADREST DEPLOYED AND HIT ME IN BACK OF THE HEAD, JERKING MY HEAD FORWARD. AFTER ARRIVING HOME, I INSPECTED THE HEADREST AND NOTICED THAT THE PLASTIC CLIPS HOLDING THE HEADREST BACK, BROKE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THERE WAS A LOUD EXPLOSION AS THE SUN ROOF EXPLODED WITHOUT WARNING. GLASS FELL ONTO THE CONTACT'S HEAD, BUT THERE WERE NO INJURIES. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD TO SECURE THE SUN ROOF BEFORE CONTINUING TO DRIVE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,214.

REAR HATCH TAIL LIGHT ASSEMBLY ALLOWS WATER/WINDOW WASH FLUID INTO ASSEMBLY CAUSING THE LIGHT TO FAIL. THIS OCCURS WHEN THE VEHICLE IS PARKED OR IN MOTION.

THE DRIVER'S SIDE ACTIVE HEAD REST DEPLOYED INAPPROPRIATELY AND FOR NO REASON WITH NO VEHICLE IMPACT WHILE PARKED. THE PLASTIC TABS ARE BROKEN AND THE HEADREST CANNOT BE APPROPRIATELY RESET AS IT IS DESIGNED TO DO. THIS IS A MANUFACTURER DEFECT, THERE ARE HUNDREDS OF POSTS ONLINE WITH THE SAME COMPLAINT, DEALERS REFUSE TO REPAIR OUTSIDE OF WARRANTY. MY PARTICULAR CASE DID NOT RESULT IN INJURY OR CRASH, HOWEVER IF THE HEADREST DEPLOYED HITTING THE DRIVER WHILE AT HIGH SPEEDS COULD CAUSE AN ACCIDENT OR INJURY.

WE TOOK THE VEHICLE IN FOR A RECALL ON THE TRANSMISSION ELECTRONIC SHIFT LEVER. WE ASK THE TECHNICIAN TO CHECK THE FRONT PASSENGER SEAT BELT, AS IT HAD LOCKED. WE HAVE OWNED THE VEHICLE FOR THREE YEARS AND IT HAS JUST A LITTLE OVER 25,000 MILES. THE TECHNICIAN INDICATED THE SEAT BELT RETRACTOR WAS WORKING AND WOULD NEED TO BE REPLACED. THIS IS A SIGNIFICANT SAFETY MECHANISM THAT I FEEL FAILED IN A SHORT PERIOD OF TIME AND THEREFORE MUST HAVE HAD A DEFECT. JEEP SELLS THE IDEA OF THE SAFETY RATING OF IT'S VEHICLE BUT FOR A SEAT BELT TO FAIL IN A THREE YEAR PERIOD OF LIMITED USE IS PLACING THE CONSUMER AT RISK.

OVER-THE-AIR SOFTWARE UPDATE. ACCEPTED THE UPDATE ONE TIME. UPDATE OCCURS ALMOST DAILY. WHILE UPDATING THE INFOTAINMENT DISPLAY ONLY SHOWS PROGRESS BAR (15-20 MINUTES) WHILE DRIVING. AFTER UPDATE DOWNLOAD COMPLETE THE SCREEN NEVER CHANGES BACK TO ORIGINAL INTENDED FUNCTIONS DURING IGNITION CYCLE. NEXT IGNITION CYCLE THE SCREEN APPEARS NORMAL UNTIL UPDATE OCCURS AGAIN, BUT FUNCTIONALITY IS VERY SLOW TO RESPOND OR DOES NOT RESPOND TO "TOUCH" REQUESTS FOR CLIMATE CONTROLS, NAVIGATION, RADIO, ETC. WHEN REVERSING, THE BACK-UP CAMERA IMAGE SCREEN HAS A LONG DELAY OF 5 SECONDS OR MORE. BACKING MANEUVER USUALLY NEAR COMPLETION WHEN IMAGE FINALLY APPEARS. CAMERA IMAGE IS NOT AVAILABLE DURING THE UPDATE OR AFTER UPDATE COMPLETE AND NOT UNTIL NEXT IGNITION CYCLE. THIS IS A SAFETY ISSUE. NAVIGATION SYSTEM RARELY FUNCTIONS WHEN THE SCREEN IS AVAILABLE.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 20 MPH, THE BATTERY SAVING MODE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT NOTICED A BURNING ODOR AND SAW SMOKE UNDER THE HOOD OF THE VEHICLE. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 34480485. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. *TT ALTERNATOR FAILED-SMOKE AND BURNED WIRE UPDATED 9/26/18*JB

WHILE PARKED WITH THE VEHICLE OFF, I WAS SITTING IN THE DRIVER SEAT WHEN I SUDDENLY HEARD A LOUD BANG. I LOOKED ALL AROUND AND SAW THE ACTIVE HEAD RESTRAINT ON THE PASSENGER SEAT HAD EXPLODED. PLASTIC PIECES WENT FLYING OUT. THE SOUND WAS VERY LOUD AND STARTLING, AND THE INCIDENT OCCURED WITH NO PROVOCATION. THROUGH GOOGLE SEARCHES, MANY OTHER INCIDENCES OF THIS CAN BE SEEN HAPPENING. SOME PEOPLE HAVE THE HEAD RESTRAINT IMPACT THEIR HEAD WHILE DRIVING, WHICH COULD HAVE CAUSED THEM TO WRECK. I AM TERRIFIED THAT THE DRIVER SIDE WILL DO THE SAME THING, AND CAUSE ME TO WRECK DUE TO THE SHOCK OF BEING HIT IN THE HEAD. FURTHERMORE, THE VEHICLE IS ONLY 3.5 YEARS OLD AND UNDER 100,000 MILES. JEEP HAS STATED THAT THIS IS NOT COVERED AND THAT IT IS PART OF NORMAL WEAR AND TEAR. I ADAMENTLY DISSAGREE WITH THIS STATEMENT. THE ACTIVE HEAD RESTRAINTS ARE HELD UNDER HIGH TENSION WITH A PIECE OF PLASTIC. WHEN THIS PIECE OF PLASTIC FATIGUES DUE TO THE STRESSES OF THE SPRING TENSION, THE HEADREST RELEASES. THIS IS A CLEAR DESIGN FLAW FROM THE FACTORY, AND IT NOT ONLY RESULTS IN LOSS OF FUNCTIONALITY, BUT COULD RESULT IN INJURY OR DEATH TO THE USERS OF THE VEHICLES. REPAIR COSTS ARE QUOTED AROUND $750.