2014 Jeep Grand Cherokee complaints

BAD LEFT SIDE HEAD STANDARD CHRYSLER PROBLEM - 3.6 - v-6

My vehicle was in park and unable to start, all of the lights and indicators worked as expected but it the message on the dashboard said to continue in Drive. I was unable to start the vehicle or unlock the doors. The vehicle was towed to the dealership and they said that I need to replace the automatic transmission control module. This is the same component that has failed in countless Jeep Grand Cherokees yet there has not been a recall for my specific model.

While driving with my husband and me sitting in the passenger seat the passenger head rest deployed hitting me in the back of my head

I was preparing to stop at a stop sign when I heard a pop/burst. It was startling. I thought some glass or something broke but couldn’t see where. I looked over and I noticed my car seat headrest was open. Thank God no one was sitting there. And no one has for months now. So I’m unsure why it would have done that.

The headrest of the passenger seat popped out (like an explosion). I understand there are several investigations and was wondering if this is something that the company will replace for free?

I was driving and the drivers seat headrest popped out

The active head restraint on the passenger on the passenger side deployed without any collision. We came out one morning to just find this popped open and it will not reset. It has to go to the dealer for repair (scheduled 6/23) but could have caused serious injury if it deployed while someone was sitting in the seat.

Large oil leak, could have gone on fire or seized the engine. Turns out the oil filter housing assemble was cracked which seems quite common in this make, mode and year.

Passenger headrest deployed without accident and struck passenger in the back of the head with a great deal of force.

Driver’s side active head restraint deployed while vehicle was parked in driveway over night.

While driving the headrest deployed and hit me in back of head.

Emergency Light stating "Service Electronic Throttle Control " that caused Engine Light to come on. These Electronic warnings cause vehicle to go limp and unable to drive or move causing severe danger on the road when vehicle just shuts down. It is a software issue and requires software flush and update, this issue is so common, dealership knew what i was going to say before I even said it. Recall needed to prevent a wreck and fix before issue shuts down vehicle, and should be recalled to prevent owner's financial repair for a software glitch needing updated by car maker.

The vehicle reported a low battery followed by numerous other warnings in sequence and then within a few seconds stalled and would not restart. Upon taking the vehicle to the garage, the alternator (and consequently battery) needed to be replaced. Reading other Jeep Grand Cherokee recalls, to me the indecent sounds exactly like the NHTSA Campaign ID: 14V634000 - where ''the alternator fails and the vehicle may stall'. (Manufacturer Campaign Number: T36)

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 20V699000 (Engine and Engine Cooling) however, the contact was informed by the local dealer and manufacturer that the recall repair would not be performed on the vehicle due to a faulty engine. No further information was provided. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while at a standstill, the vehicle was leaking oil. There was no warning light illuminated. The vehicle was diagnosed and repaired. The manufacturer was informed of the failure however, offered no assistance. The failure mileage was approximately 112,000.

I drove 3 miles to work and pulled into parking spot turned car off went to get out of car and noticed I was over the line started car back up and put it in reverse went to back up and it jumped into park tried it again went back a little and it jumped back into park so I tried putting it in drive and it jumped back into park then I was stuck in the middle of the road and not able to move back In the space I got it in reverse and it would go a little bit and back in to park now it is towed to dealership and they can’t find the problem

Headrest safety feature deployed randomly.

According to the recall notice I received in the mail, the EGR cooler needs to be replaced. I scheduled an appointment and took the vehicle in. Upon arrival I was told that, yes there is a repair solution but that the parts are not available. But that they would place an order and notify me when it arrives. It has been several months and still no repair. *Note* I am having to add engine coolant on a regular basis.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed on the highway, the instrument cluster became inoperable. The vehicle was taken to the dealer but was informed by the dealer that they could not diagnose the failure due to the instrument cluster not turning on. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall, and the vehicle was out of warranty coverage. The failure mileage was 94,000.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the rear license plate light failed to illuminate the license plate. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic informed the contact that the wiring harness had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 103,000.

Front passenger side seat belt won't retract. The seat belt can be pushed by hand back into the upper slot, but after pulling out the belt again, it won't retract again. Believe this is a problem with the upper plastic guide pinching the belt. I have not taken to a dealer since there are numerous identical reports for this vehicle type and I don't want to pay $600 to fix. This is a huge safety issue since there can be slack in the belt for the front passenger.

The glow plugs are “stuck” and have broken by the service department when trying to remove due to the carbon build up in the cylinder head. The dealerships states because this car is a diesel it needs to be driven and gotten to temperature. I commute a short drive to work. This is a safety issue as I could be stranded. The service manager says he will have my car for over 6 weeks!!!

The EGR cooler was not properly installed by the manufacturer which has caused several failures to the vehicles engine components (such as oil cooler, engine coolant system, and the EGR itself). Additionally, the EGR cooler has an active safety recall due to risk of engine explosion and vehicle fire. The parts and remedy for this recall have been available since November. This repair is covered under BOTH the active recall as well as an extended emissions warranty that was required by a federal judge in the settlement agreement for the emissions scandal which FCA settled with the federal courts to provide remedies to its customers. Thus far, FCA has not honored the terms of this federally required extended emissions warranty on two separate occasions. I have contacted three separate dealers and FCA on two occasions. FCA has refused to assist in the EGR repairs and the dealers have refused to perform the repairs. I’ve not been able to get any assistance from FCA, or the dealers. My EGR cooler is a safety risk and this should be addressed immediately. I have been working to get this resolved with Jeep since March 12th. I need the law to be enforced.

At approximately 2:00 PM, on January 17, 2021, my wife was sitting in the front passenger seat of our 2014 Jeep Grand Cherokee Summit waiting for me so that we can drive to Columbus, GA for my brother's funeral. Then, for no reason at all, the headrest of the passenger popped open. My wife screamed because she thought someone was hiding in the back seat and had smacked her on the back of her head. We don't know why it happened but would like for it to be fixed by Jeep. A replacement headset was estimated to cost about $1000.00.

The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at 30 mph, the front passenger’s side active headrest restraint fractured and detached, hitting the contact's wife on the head. There was no impact to the vehicle that could have caused the active headrest restraint to become detached. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 68,013.

I currently own 2 2014 Jeep Grand Cherokees that suffer from this issue, and found numerous complaints online regarding this dash board delamination issue. Back in 2020 we received a letter indicating that the dash was part of the X81 campaign to send in proof of repair to be reimbursed by the program, however, since we did not know we needed to take it in for this, the form was never completed as the repairs were never done. (this repair is over 2000$ of which we do not have due to covid and the shut down of my wife job) Then I purchased another 2014 in which the dash was in way worse shape. I was under the impression that due to the previous letter that the repair should be covered under the X81. however, the dealer has informed me that the extension was only good for 6 months. On top of that, the parts are taking up to 1-2 years to receive. Also, if I had owned my SRT Jeep back when this campaign was done, given the current condition, I would have had the repair done or had ordered the parts for it. It is my thoughts that this dash, being as common as this is, should be covered due to me not owning the vehicle and the paperwork not being clear about the process could be completed by the dealer at no charge. To me it looked like I had to pay it, and would be reimbursed. I asked if they would be willing to sell me the part at a discounted rate, but the warranty department said there is nothing I could do. To me, this dash issue causes a driving distraction as the dash is in

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that when the vehicle was turned off, the electrical settings reverted to the default setting. After restarting the vehicle, the settings failed to switch back to the preferred settings. Additionally, the rear hatch failed to stay in the upwards position. The contact stated that while attempting to raise the hatchback to the upward position, the hatch would slam down instead. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The approximate failure mileage was 86,000.

A serious safety problem when fill the SUV with gas that can cause a fire with the SUV & the filling station. Gas just flows out of the filling port before the nozzle shuts off. This has happen 3 times at different stations. Taken it to the dealer. I’m not the only with this problem. A recall is needed!! Consumer stated vehicle was taken to the service dealer and was diagnosed as gas tank venting system which needs to be replaced at $1400. Manufacture has been notified. Case numbers are [XXX] and [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”*JB

While driving home all of a sudden there was a loud pop and instantly hit in the back of the head WHILE driving. Instant headache and throbbing to the back of my skull. I pulled over as soon as I could to see that my driver side headrest had deployed. Further inspection it appears the plastic inside the head rest is broken so it can not be reset. This is an extreme safety issue! Just driving down the same road we've driven on multiple times to be hit in the back of the head while driving. If my wife was driving I am not sure how that would have turned out as she already has neck issues. THE CONSUMER STATED THE VEHICLE HAD NOT BEEN REPAIRED AS THE COST IS TOO HIGH. THE CONSUMER STILL DRIVES THE VEHICLE.

Active head rest on driver side released while in parking lot. There was no contact or accident. There is a plastic piece inside the head rest that snapped and the head rest launched forward. I need to bring it to dealer to get fixed I suppose and also pay for it I believe, but this seems to be a safety issue and a defect - not something I should have to pay for.

UNABLE TO GET PARTS FOR THE W79 RECALL FOR THE EGR COOLER AFTER WAITING MORE THAN 6 MONTH. CURRENT WAIT IS MORE THAN 3 MORE MONTHS. THIS RECALL CAN CAUSE FIRES TO BREAK OUT IN THE ENGINE AND IS NOT BEING HANDLED PROPERLY BY THE MANUFACTURER!

WHILE DRIVING ON THE FREEWAY, PASSENGER SIDE HEADREST RANDOMLY EXPLODED OPEN WITH GREAT FORCE AND A LOUD BANG, HITTING THE PASSENGER ON THE BACK OF THE HEAD. THERE WAS NO REASON FOR THE HEADREST TO DO THIS, AND MY PASSENGER WAS INJURED.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS STARTING HOWEVER, THE ENGINE WAS NOT RUNNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TONE WHEEL AND CRANK SENSOR NEEDED TO BE REPLACED. BENNETT CHRYSLER DODGE JEEP RAM (1491 GA-40, KINGSLAND, GA 31548) WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V475000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 122,000.

DEAR NHTSA: I WAS VERY DISAPPOINTED WHEN MY ENGINE DEVELOPED AN OIL LEAK AND THE CAUSE WAS DUE TO A KNOWN MFG'S DEFECT IN THE PLASTIC OIL FILTER ADAPTER & COOLER P/N 68105583-AF. THE DEALER (LANSDALE CHRYSLER JEEP, MONTGOMERYVILLE, PA) STATED THAT THIS PART SHOULD NEVER FAIL, IT'S A KNOWN PROBLEM WITH THE PLASTIC HOUSING DEVELOPING A CRACK, AND MANY THOUSANDS OF THESE PARTS ARE ON BACKORDER BECAUSE JEEP HAS CHANGED SUPPLIERS. IT DOESN'T HELP THAT THE PART IS MADE OF PLASTIC AND IT'S LOCATED UNDER THE INTAKE MANIFOLD RESULTING IN A BILL FOR $977 TO REPLACE IT. I WAS LUCKY AS THEY HAD A REPLACEMENT IN STOCK. I'VE CONTACTED JEEP SEEKING REIMBURSEMENT. FROM A SAFETY PERSPECTIVE, ENGINE DAMAGE COULD RESULT FROM A LOSS OF OIL AND A RISK OF FIRE IF THE LEAKING OIL CONTACTS A HOT SURFACE. MY VEHICLE HAS 86,325 MILES AND IS NO LONGER UNDER WARRANTY. JEEP SHOULD HAVE A REPLACEMENT CAMPAIGN OR RECALL DUE TO THE EXTREME NUMBER OF FAILURES. I HOPE YOU CAN HELP WITH GETTING JEEP TO TAKE OWNERSHIP OF THIS ISSUE.

THE STEERING SHAFT SPLINE STRIPPED. STEERING WHEEL TURNS FREELY IN BOTH DIRECTIONS WITHOUT MOVING THE FRONT WHEELS. HAPPENED BACKING OUT OF IN DRIVEWAY THANKFULLY INSTEAD OF THE INTERSTATE WE WERE HEADING FOR. THE CAR IS AS OEM AS CAN BE AND NO MODIFICATION OR OFF-ROAD DRIVING HAS BEEN DONE. THE PRIMARY DRIVER GOES TO/FROM SCHOOL AND STORE. THIS TYPE OF FAILURE SHOULD NEVER OCCUR, THE CONSEQUENCES OF THIS FAILING STEERING COLUMN ARE DEADLY.

THE ACTIVE HEADREST ON THE DRIVERS SIDE OF THE JEEP FIRED OFF WITHOUT AN ACCIDENT.

THE PASSENGER SEAT BELT IS NOT RETRACTING. WILL NOT RETRACT REGARDLESS OF STATIONARY OR IN MOTION. THE UPPER PORTION OF THE SEAT BELT WILL NOT RETRACT OR HOLD IN PLACE TO PROTECT.

OIL FILTER HOUSING CAUSED OIL TO LEAK OUT OF JEEP WITHOUT ANY WARING-PART IS ON 50,000 UNIT PLUS BACK ORDER YOU CANT GET THE PART THERE IS NO FIX

WE WERE IN A CHURCH PARKING LOT, SUNDAY MORNING AT ABOUT 10AM. OUTSIDE TEMP WAS 65 DEGREES. VEHICLE WAS STATIONARY. MY WIFE GOT IN THE PASSENGER SEAT AND THE HEADREST POPPED OUT AND STRUCK HER IN THE BACK OF HER HEAD. SHE LATER DEVELOPED A HEADACHE AND GENERAL DIZZINESS. WE STAYED IN THE REST OF THE DAY SO SHE COULD LAY DOWN. NOT SURE IF A TELESCOPING HEADREST WAS A FEATURE, I DID A WEB SEARCH TO SEE WHAT THE ISSUE WAS. I READ ABOUT THE 'EXPLODING HEADREST', A TERM THAT DESCRIBES WHAT IT WAS LIKE. LOOKING AT THE INSIDE OF THE HEADREST, I CAN SEE THE BROKEN PLASTIC TABS THAT WERE DESCRIBED BY OTHERS. I ASSUMED THIS WOULD BE A RECALL ITEM, BUT WAS DISAPPOINTED TO LEARN IT WAS NOT. AFTER CALLING THE DEALER, WE WERE GIVEN AN ESTIMATE OF $850 TO REPLACE IT. THIS IS OBVIOUSLY A BAD DESIGN AND SHOULD BE REPLACED AS A RECALL FIX. WE DON'T HAVE THE MONEY NOW SO WILL HAVE TO LIVE WITH IT EXTENDED.

DRIVER SEAT BELT IS NOT RETRACTING AND IT APPEARS THE PLASTIC GUIDE IN THE A-PILLAR IS CREAKED. I AM CONCERNED THE INTEGRITY OF THE SEAT BELT RESTRAINT SYSTEM IS COMPROMISED DUE TO FAULTY PLASTIC TENSION GUIDE. I NOTICED THE CRACK AFTER EXITING THE JEEP AS THE SEAT BELT WOULD NOT RETRACT.

LEFT HEAD CYCLINDER IN ENGINE CRACKED WITH COOLANT LEAKING TO ENGINE. 2011-2013 WERE EXTENDED ON WARRANTY FOR THIS BUT NOT THE 2014 YET. TO FIX THE 1 ISSUE APPARENTLY REQUIRES REPLACING SEVERAL OTHER PARTS RESULTING IN A ASTRONOMICAL BILL. WHEN GOT BACK FROM GETTING CHECKED OUT THE ENGINE NOW MAKES A TICKING SOUND. ALSO GEAR SHIFT ISSUES WHERE THE CAR WILL SAY IN DESIRED GEAR AND WON'T GO INTO PARK AND STALL OUT. THE SECOND WAS A RECALL BUT MY VIN WAS NOT INCLUDED. GEAR SHIFT ISSUE HAPPENS AT RANDOM AND HAS LEFT ME IN THE MIDDLE OF THE STREET.

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THE DASHBOARD BUBBLED AND WRINKLED AND STARTED TO FALL APART. THE VEHICLE WAS TAKEN TO BURNS MOTORS (1300 E U.S. HIGHWAY 83, BUSINESS, MCALLEN, TX 78501) WHERE IT WAS DIAGNOSED WITH THE DASHBOARD NEEDING TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT LINKED THE FAILURE TO AN UNKNOWN RECALL. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

WHILE DRIVING MY HEAD REST DEPLOYED AND STUCK ME IN THE BACK OF MY HEAD/NECK. I AM NOT ABLE TO ADJUST IT BACK TO THE ORIGINAL POSITION.

MY 2014 JEEP GRAND CHEROKEE LAREDO 4X4 "S GRILLE COWL IS CRACKING SO BAD THAT IT IS MAKING A HOWLING NOISE WHEN YOU ARE DRIVING DOWN THE ROAD. IT HAS BEEN GRADUALLY GETTING WORSE. IT IS TO THE POINT NOW THAT IT NEEDS TO BE REPLACED. I FEEL IT SHOULD BE COVERED BY JEEP.

ACTIVE HEADREST RESTRAINT DEPLOYED ON IT'S OWN W/O ACCIDENT

OIL FILTER HOUSING OIL COOLER ASSEMBLY LEAKING OIL BADLY. THE PROBLEM IS SO WIDE SPREAD THERE ARE NO PARTS AVAILABLE FOR REPAIR. COULD BE A FIRE HAZARD OIL LEAKING ON EXHAUST

CALLED FCA AND THEY OPENED CASE #79173434 FOR ME AND HAVE AN APPOINTMENT TOMORROW AT A NEARBY DEALERSHIP FOR INSPECTION OF SUSPECTED OIL LEAKING FROM THE OIL COOLER/FILTER HOUSING AREA AND LEAKING DOWN UNDERNEATH AND ALL OVER MY TRANSMISSION AS WELL AS MY ONTO MY DRIVEWAY...WILL KEEP YOU POSTED ON OUTCOME SINCE MY 5 YEAR WARRANTY HAS EXPIRED BUT I'M STILL BELOW THE .100,000 MILES-HOPEFULLY THE "GOODWILL POLICY" IS APPLICABLE OR THIS ISSUE GETS MORE ATTENTION AND TURNS INTO A RECALL FOR ITS POTENTIAL TO CAUSE INJURY OR EVEN DEATH IF THE OIL CATCHES FIRE. I CANNOT BELIEVE THAT THERE ARE MORE THAN 300 COMPLAINTS INVOLVING THIS CONCERN AND THERE HAS NOT BEEN MORE CONSIDERABLE ACTION TAKEN BY FCA US LLC. THANKS FOR YOUR TIME AND BEST REGARDS, [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*CC

TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHIFTED FROM DRIVE TO NEUTRAL INADVERTENTLY. THE CONTACT NOTIFIED NEAL AUTO COMPANY GREENWOOD (922 US-82, GREENWOOD, MS 38930) OF THE FAILURE AND WAS INFORMED BY THE DEALER TO CONTACT NHTSA. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.

AIRBAG IN DRIVER'S HEADSET ACTIVATED WHEN STOPPING AT A RED LIGHT IN TRAFFIC. THE HEADREST HIT THE BACK OF MY HEAD HARD CAUSING NECK PAIN HEADREST IS NOW ENGAGED MAKING IT DIFFICULT TO DRIVE

FRONT PASSENGER SEAT BELT IS LOCKED I SEE THIS IS NOT A PROBLEM I HAND ALONE. I READ SOMEONE SAID THEY HAVE A PENDING RECALL FOR THE LAST 2 YEARS, I THINK IT'SA BIG ISSUE SINCE SOME HAVE THE PROBLEM ON THE DRIVER SEAT.