2012 Jeep Grand Cherokee complaints

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/22/2014*LJ UPDATED 04/2/2015 *JS

RECALL NOTICE RECEIVED P14/NHTSA 14V-154. CALLED DEALERSHIP REGARDING RECALL. TOLD THE PART WOULD BE ORDERED (JUNE 11). CALLED AGAIN AUGUST 7. TOLD IT WOULD BE ANOTHER TWO MONTHS. TOLD BY DEALERSHIP THAT ORDERS WERE ALLOWED TO GO THRU BUT THAT ONLY ONE PART PER WEEK SHIPPED. ASKED IF IT COULD BE MORE THAN A YEAR. DEALERSHIP THOUGHT NOT BUT ADMITTED IT HAD NO WAY OF KNOWING. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THERE WERE NO FAILURES AT THIS TIME.

INFORMED BY TECHNICIAN THAT I HAVE THE RIGHT REAR SHOCK TO BE LEAKING OIL, CAUSING THE CAR TO BOUNCE, POOR CONTROL, RUSTY BRAKE PADS AND POSSIBLY MORE PROBLEMS IN THE FUTURE. THE VEHICLE ALSO HAVE BEEN SELECTED FOR AN IMPORTANT SAFETY RECALL (BRAKE BOOSTER PREMATURELY CORRODE. I NOT SATISFIED WITH ALL THESE SAFETY PROBLEMS FOR A CAR I PAID OFF, BOUGHT BRAND NEW, ONLY TWO YEARS OLD, WITH SUCH DISTURBING PROBLEMS, CONSTANTLY TAKING IT TO THE DEALERSHIP IT IS INCONVENIENT. THE SEAT BELT IS DIFFICULT TO CLICK, UN-CLICK AND I AM VERY DISTURBED. I AM CONSTANTLY AT THE DEALERSHIP REPAIRING AND WORRYING ABOUT WHAT WILL BE NEXT. CHRYSLER HAS SOLD TO CONSUMERS LIKE MYSELF A POOR QUALITY VEHICLE. *TR

RIGHT REAR SHOCK IS LEAKING OIL, CAUSING DAMAGE TO SUSPENSION. DEALERSHIP CONTACTED CHRYSLER AND THE PART IS BACK ORDERED AND WILL NOT BE AVAILABLE TO 6-8 WEEKS. UNACCEPTABLE -THIS IS A SAFETY ISSUE THAT SHOULD NOT BE PUT OFF MORE THAN A MONTH. SO WHAT DO CUSTOMERS LIKE MYSELF DO, DRIVE AROUND OR STAY HOME "CARLESS" BECAUSE I WAS SOLD A BAD VEHICLE? INVESTIGATION NEEDS TO BE CONDUCTED AND SOMETHING MUST BE DONE. *TR

I WANT TO LAUNCH A COMPLAINT THAT TODAY MY 2012 JEEP GRAND CHEROKEE'S ENGINE CAUGHT ON FIRE. I WAS STOPPED AT A STOP SIGN AND NOTICED MY CAR STARTED SMOKING. A POLICE OFFICER IN THE CAR BEHIND ME TOLD ME TO GET OUT OF THE CAR BECAUSE THE CAR WAS ON FIRE. THE CAR WAS TOWED TO THE JEEP DEALERSHIP AND I'M WAITING FOR THEM TO TELL ME WHAT HAPPENED. WHEN I GOT HOME I NOTICED THREE SMALL POOLS OF DRIED AND WET RED FLUID THAT MAY HAVE BEEN LEAKING FROM MY HOOD AND BE IN SOMEWAY RELATED TO THIS INCIDENT. I WOULD LIKE TO KNOW IF THERE HAS BEEN SOME TYPE OF RECALL OR COMPLAINT LINKED TO RED FLUID AND ENGINE FIRES. THANK YOU. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE DEALER STATED THAT THE PARTS NEEDED FOR THE REPAIR WOULD BE UNAVAILABLE FOR FOUR MONTHS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

SAW SMOKE COMING FROM PASSENGERS VISOR PARKED THE CAR IN FRONT OF THE HOUSE WHEN OUT TWO HOURS LATER TO FIND IT TO BE COMPLETELY BURNED.. DEALERSHIP ACTED LIKE IT IS NO BIG DEAL THAT A LEASED NEW VEHICLE FROM THEM CATCHES FIRE INSIDE... SERVICE REP JEFF TELLS ME IT'S NOT THAT BAD..?? REALLY HOW CAN I SHOW YOU THE PICTURES OF THIS "NOT A BIG DEAL" SITUATION... UPDATED 08-20-14 *BF UPDATED 7/23/2015*JS

LETTER FROM CONGRESSMAN BARBER ON BEHALF OF CONSTITUENT REGARDING A MECHANICAL MALFUNCTION WITH HIS 2012 GRAND CHEROKEE OVERLAND; ATTN: TAJ SULTAN. *SMD THE CONSUMER STATED ON OCCASION, HE WOULD BRAKE AND ACCELERATE SIMULTANEOUSLY TO AVOID ROLLING BACKWARDS. HE SOON DISCOVERED, WHILE DOING SO, WITH THE JEEP, IT WOULD CREEP A FEW FEET INTO THE INTERSECTION, AND THERE WOULD BE NO ACCELERATION FOR ABOUT FIVE SECONDS.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH, THE BRAKES WERE ENGAGED AND THE VEHICLE FAILED TO STOP. THE CONTACT MENTIONED THAT THE FAILURE CAUSED A DELAY IN THE BRAKING SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN MADE THE CONTACT AWARE OF RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE VEHICLE HAD BEEN REPAIRED UNDER THE RECALL PRIOR TO THE FAILURE. THE CONTACT MENTIONED THAT THE PARTS NEEDED WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO THE SERVICE THE VEHICLE UNDER THE RECALL. THE DEALER INFORMED THE CONTACT THAT THE PART WOULD BE AVAILABLE IN OCTOBER OF 2015. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS INFORMED THAT THE DEALER WAS RECEIVING ONE PART PER WEEK. THE CONTACT DID NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE.

MULTIPLE INCIDENTS - STOPPED AT CORNER HEADING UPHILL. HAPPENED TO TOUCH BOTH BRAKE AND GAS PEDALS AT THE SAME TIME. I FOUND THAT WHEN GOING INTO THE INTERSECTION AT THE CHANGE OF LIGHT, NO GAS (PROPULSION) FOR APPROX. 5 SECONDS. COMPLAINED TO SERVICE MGR. HE ADVISED HE HAD HEARD THIS BEFORE AND WOULD CONTACT CHRYSLER. NEVER HEARD FROM HIM AGAIN. OVER THE TWO YEARS THIS PROBLEM OCCURRED ABOUT 4 TIMES. I HAVE SINCE BEEN TOLD THAT NISSAN HAS ALSO ENGINEERED THIS INTO THEIR CARS AS IF THIS MAKES IT RIGHT. *TR

I WAS GETTING A BURNING PLASTIC SMELL I BROUGHT THE VEHICLE TO MANFREDI SERVICE CENTER IN STATEN ISLAND NY THEY TRIED TO TELL ME IT WAS MY AIR FRESHENER AFTER PUSHING FOR A FIX THEY FLUSHED A COIL ...IMMEDIATELY CALLED THEM AFTER PICKING UP THE VEHICLE AND WAS TOLD TO BRING THE CAR BACK MONDAY ....SATURDAY WHILE DRIVING INTENSE SMOKE FILLED THE CABIN FROM THE DRIVERS SIDE HEADLINER I HAD THE CAR TOWED BACK TO SERVICE WHERE THEY DISCONNECTED THE VANITY AND GAVE ME THE CAR BACK AWAITING PARTS THEY ALSO DRAGGED THE CAR ONTO THE TOW TRUCK DUE TO NO START AND REPLACED THE BATTERY AND ALTERNATOR WHEN I RECEIVED THE CAR THE DRIVERS SEAT BELT WAS INOPERABLE AND HAD TO BE FIXED AS WELL AS THE CAR DENTED .....I AM AWAOTOMG PARTS THE SMELL PERSISTS AND CAUSES ME TO HAVE HEADACHES THANK YOU FOR YOUR TIME I WOULD APPRECIATE ANY INFO ON THIS. *TR

THE VEHICLE LOST ALL ELECTRICAL POWER, STEERING AND BRAKING WHILE IN MOTION. THE VEHICLE LOST ALL CONTROL OF STEERING AND BREAKING WHEN THE ELECTRICAL SYSTEM SHUTOFF. THE ELECTRICAL ISSUE HAS HAPPENED 3 TIMES WITHIN THE FIRST 2 YEAR OF OWNERSHIP (~32,000 MILES). THE FOLLOWING PARTS HAVE BEEN REPLACED: FUEL PUMP RELAY AND OVERLAY HARNESS, WIRELESS IGNITION NODE, INTEGRATED KEY FOB, TIPM KIT, 2 KEY FOBS, BRAKE BOOSTER. VEHICLE ALMOST CAUSED 3 SEVERE ACCIDENTS WHILE IN MOTION. *TR

NOTICED FAINT SMELL OF BURNING PLASTIC, OPENED A SUNROOF TO CLEAR THE AIR. SMELL GOT WORSE IMMEDIATELY, AND THEN A HEADLINER, JUST ABOVE MY HEAD (DRIVER SIDE) STARTED SMOKE. SUNROOF STARTED CLOSING AND OPENING BY ITSELF, AND DASHBOARD SHOWED A MESSAGE THAT PARKING ASSIST NEEDS TO BE SERVICED. I PULLED IMMEDIATELY OF THE ROAD, TURNED OFF THE VEHICLE, FORCED THE WATER INTO HEADBOARD AND FIRE STOPPED. CALLED 911 IN WALTON COUNTY IN FLORIDA. NIGHT BEFORE WE TRIED TO TURN THE LIGHTS INSIDE, AND NOTICED THAT THEY WERE FLICKERING AND VERY WEAK. I AM NOW 800 MILES AWAY FROM HOME ON VACATION, AND CHRYSLER IS MOVING REALLY SLOW TO ADDRESS THE ISSUE, ALREADY WAITING 5 DAYS FOR SPECIAL INVESTIGATOR TO CHECK THE VEHICLE. *TR

AS I WAS PULLING OUT OF A PARKING SPOT, ALL THE SUDDEN A CHIME WENT OFF IN MY CAR AND I LOST POWER STEERING. THE POWER STEERING LIGHT CAME ON ALONG WITH AN AMBER COLORED ENGINE LIGHT. WE WERE ABLE TO DRIVE IT TO THE JEEP DEALERSHIP AND ARE CURRENTLY WAITING TO HEAR BACK FROM THEM ON WHAT THE ISSUE IS. I DID CHECK THE POWER STEERING FLUID AND IT WAS AT LEAST HALF FULL EVEN THOUGH I HAD MY JEEP INTO THIS SAME DEALERSHIP LAST WEEK FOR AN OIL CHANGE BUT THEY MUST NOT HAVE FELT THE POWER STEERING FLUID NEEDED FILLED. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 3 MPH, THE BRAKES WERE DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. AFTER THE INCIDENT THE CONTACT MENTIONED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V104000 (SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 26,000.

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BRAKE BOOSTER RECALL NOTICE. *SMD ACCORDING TO THE INVOICE, THE BRAKE LIGHT WAS ON AND THE PEDAL WAS HARD. THE DEALER FOUND THE BRAKE BOOSTER WOULD NOT HOLD THE VACUUM. THE BRAKE BOOSTER WAS REPLACED.

MY WIFE HAS CONTACTED THE JEEP DEALERSHIP IN FAYETTEVILLE AR ABOUT HER BRAKES NOT FEELING CORRECT AND TOOK THE JEEP IN TO GET CHECKED AND WAS TOLD NO RECALL HAD BEEN ISSUED. WITHIN 2 WEEKS THERE WAS A RECALL HOWEVER WE HAVE BEEN TOLD AFTER THE RECALL CAME IT WOULD BE 5-7 BUSINESS DAYS FOR THE PART TO COME IN. WE ARE OVER TWO MONTHS LATER WITH NO RESOLVE AND NOT FEELING ANY BETTER OVER THE ISSUE. MULTIPLE PHONE CALLS AND ME GOING IN PERSON TO THE DEALERSHIP WE ARE NOW TOLD SORRY WE CAN NOT TELL YOU HOW LONG THE WAIT WILL BE FOR OUR PART TO COME IN. IF THERE IS SUCH A SEVERE ISSUE THAT IS CAUSING FATALITIES THEN WHY IS IT WHEN SOMEONE REPORTS HAVING HAD ISSUES WITH THE WAY THE BRAKES FELT ONCE APPLIED WHY IS NOTHING BEING DONE AT THIS POINT? THIS IS OUR PRIMARY VEHICLE FOR OUR FAMILY AND THE NEWS ON THE RECALLS IS STEADY GETTING WORSE. WE UNDERSTAND THOUSANDS OF PEOPLE ARE AFFECTED BUT HOW LONG IS THE FINAL WAIT GOING TO BE? SHOULD I BE PREPARING FOR GETTING ANOTHER VEHICLE SO I DON'T HAVE A DEATH TRAP GOING INTO THE WINTER? WE LIKE THE VEHICLE BUT AT THIS POINT THE ISSUES NEEDS TO BE RESOLVED IN A MORE TIMELY MANNER, AS TO IF IT WILL BE FIXED BEFORE A SET DATE OR THE COMPLETE BUY BACK OF THE VEHICLE. *TR

ENGINE STARTED RUNNING ROUGHLY AND ATTEMPTED TO STALL IN TRAFFIC. CHECK ENGINE LIGHT CAME ON. I WENT TO JEEP DEALER IN GULF SHORES ALABAMA AND WAS TOLD THAT THE LEFT CYLINDER HEAD WAS DEFECTIVE. I WAS ALSO ADVISED THAT IT WAS A MANUFACTURING DEFECT THAT COULD RESULT IN CATASTROPHIC ENGINE FAILURE. IT IS A WELL KNOWN DEFECT IN THE 2012 CHEROKEES WITH THE 3.6 PENTASTAR ENGINE. IF THIS VEHICLE HAD STALLED WHILE ON AN INTERSTATE RAMP, OR A VALVE IN THE DEFECTIVE HEAD DROPPED DOWN INTO THE CYLINDER, AN ACCIDENT COULD RESULT. JEEP HAS FULL KNOWLEDGE OF THIS DEFECT BUT HAS NOT ISSUED A RECALL. THIS COULD BE AS SERIOUS AS THE GM IGNITION SWITCH ISSUE. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT WAS CONCERNED FOR HIS SAFETY BECAUSE THE PARTS WERE STILL NOT AVAILABLE IN ORDER TO HAVE THE REPAIRS DONE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.

THIS HAS HAPPENED 3 TIMES, THE FIRST TIME I HAD JUST GONE THROUGH THE DULLES TOLL AND AS I PAID THE TOLL AND PULLED OFF THE ENGINE DID NOT STAY IN DRIVE, IT WENT INTO 1ST OR 2ND GEAR. THE SECOND AND THIRD TIME I WAS AGAIN DRIVING ON THE BELTWAY AND THE GEAR SWITCHED FROM DRIVE TO NEUTRAL OR A LOWER GEAR. EACH TIME (3) I HAD TO PULL OVER AND STOP AND GO INTO PARK AND THEN BACK INTO DRIVE. DON'T KNOW IF IT'S AN ENGINE, GEAR OR POWER TRAIN ISSUE. ALSO ALMOST DAILY WHEN DRIVING, THE ENGINE SOUNDS LIKE IT'S PULLING/STRAINING AND NOT GOING ALL THE WAY INTO DRIVE. THIS IS HAPPENING IN THE WINTER AND SUMMER (ANY TIME OF YEAR, NOT WEATHER SPECIFIC). I ALWAYS WARM THE CAR UP BEFORE DRIVING IT. WHEN THE ENGINE IS NOT HAVING THIS ISSUE, IT DRIVES VERY SMOOTHLY. THE ISSUE HAPPENS 75% OF THE TIME (EXCEPT WHEN I TAKE IT TO THE DEALER, IT ALWAYS DRIVE SMOOTHLY WHEN THEY TAKE IT OUT). HAVE TAKEN IT TO THE DEALER AND COMPLAINED BUT THE RESPONSE HAS BEEN THAT WHEN THEY TOOK IT OUT TO TEST DRIVE IT, IT WAS FINE AND THEY WOULD HAVE TO KEEP IT AND DO SEVERAL TEST DRIVES TO SEE IF IT WILL REPLICATE THE SITUATION. BECAUSE I NEED MY VEHICLE TO GET BACK AND FORTH TO WORK EACH DAY AND THEY ARE NOT WILLING TO PAY FOR A RENTAL OR PROVIDE A LOANER, THAT ISN'T POSSIBLE. I DON'T HAVE THE FUNDS TO RENT A CAR AND PAY A CAR NOTE. I RECEIVED THE RECALL FOR THE ISSUE WITH THE BRAKES SO HOPEFULLY MY EXPERIENCE WITH THE BRAKE NEEDING TO BE PUSHED ON FIRMLY WILL GO WAY WHEN THE PART'S COME IN (HUGE BACK ORDER, ON W

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) HOWEVER, THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ATTEMPTED TO COMPLETE BRAKE BOOSTER RECALL (P14/NHTSA 14V-154) AT HELFMAN DODGE/JEEP IN HOUSTON ON 6/30/14. THE DEALER WILL NOT ACCEPT APPOINTMENTS FOR RECALLS SO THE WORK IS ONLY PERFORMED FIRST COME, FIRST SERVED. HELFMAN IS UNABLE TO APPROXIMATE WHEN THEY WILL EVEN BE ABLE TO BEGIN THE RECALL WORK. ACCORDING TO HELFMAN DODGE, CHRYSLER HAS MADE NO ACCOMMODATIONS FOR CUSTOMERS BEING WITHOUT A VEHICLE FOR AN UNDEFINED PERIOD OF TIME. HELFMAN ADVISED THAT I WOULD HAVE TO PAY FOR THE RENTAL VEHICLE MYSELF. I DO NOT HAVE ANY OTHER MEANS OF TRANSPORTATION AND DO NOT HAVE THE ABILITY TO TAKE A FULL DAY OR MORE OFF OF WORK TO WAIT TO SEE WHEN THE DEALER CAN COMPLETE THE RECALL REPAIR. I SHOULD NOT HAVE TO PAY FOR MY OWN RENTAL VEHICLE FOR A RECALL REPAIR. BECAUSE I CANNOT MAKE AN APPOINTMENT, AND THE DEALER DOES NOT KNOW WHEN THEY WILL BE ABLE TO PERFORM THE WORK AND THUS MUST KEEP THE CAR FOR AN UNDETERMINED PERIOD OF TIME, I DO NOT HAVE THE LUXURY OF TAKING A DAY OR TWO OFF WORK TO SIT 11 HOURS IN THE WAITING ROOM HOPING THEY CAN GET TO MY CAR THEN REPEATING THIS THE NEXT DAY IF IT WAS NOT REPAIRED, AND BECAUSE I SHOULD NOT HAVE TO PAY FOR THE RENTAL VEHICLE DURING A RECALL REPAIR, I AM UNABLE TO COMPLETE THIS RECALL REPAIR ON MY 2012 JEEP. CHRYSLER IS NOT MAKING ANY ACCOMMODATIONS TO CUSTOMERS TO MAKE THIS REPAIR PRACTICAL FOR THE TYPICAL VEHICLE OWNER. *TR

I RECEIVED AN "IMPORTANT SAFETY RECALL" NOTICE FROM CHRYSLER FOR MY CAR. IT SAYS THAT THE BRAKE BOOSTER NEEDS TO BE INSPECTED AND THEN REPLACED OR A PROTECTIVE BRAKE BOOSTER SHIELD NEEDS TO BE INSTALLED. I CALLED CHRIS NICKEL JEEP CHRYSLER DODGE TO SCHEDULE AN APPOINTMENT AND THEY STATE THAT THEY HAVE NO PARTS FOR THIS AND HAVE NO ETA ON WHEN A FIX WILL BE AVAILABLE. THE NOTICE ALSO SAID THAT IF THE DEALER FAILS OR IS UNABLE TO REMEDY THIS DEFECT WITHIN A REASONABLE TIME, I WAS SUPPOSED TO NOTIFY THE ADMINISTRATOR OF NHTSA AT THIS WEBSITE. THAT IS WHAT THIS COMPLAINT IS FOR. *TR

TL* THE CONTACT OWNS A 2012 GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC), HOWEVER THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A SAFETY RECALL NOTICE CAMPAIGN P14 / NHTSA 14V-154 RELATED TO A PROBLEM WITH THE BRAKE BOOSTER. I CONTACTED MY DEALER TO SCHEDULE A SERVICE APPOINTMENT AND WAS INFORMED THAT THEY DO NOT HAVE THE PARTS NEEDED FOR THIS RECALL. WHEN I ASKED HOW I SHOULD PROCEED WITH GETTING THE RECALL TAKEN CARE OF THEY STATED I SHOULD CHECK BACK WITH THEM IN ONE MONTH TO SEE IF THEY HAVE RECEIVED ANY PARTS. I FIND THIS HIGHLY UNACCEPTABLE THAT CHRYSLER ISSUES A RECALL NOTICE WITHOUT ALREADY HAVING SUPPLIED DEALERS WITH THE RECALL PARTS. THE DEALER DID EVEN OFFER TO PUT ME ON A NOTIFICATION LIST, SIMPLY SAID I SHOULD CHECK BACK. *TR

RECEIVED BRAKE BOOSTER RECALL NOTICE P14. CALLED TO SCHEDULE APPOINTMENT TO HAVE IT FIXED. WAS INFORMED THAT PART MAY NOT BE AVAILABLE FOR 16 WEEKS. CALLED CHRYSLER RECALL ASSISTANCE CENTER. WAS INFORMED THAT EACH DEALERSHIP GETS ONE PART PER WEEK AND I COULD BE PUT ON ANOTHER DEALERSHIPS WAITING LIST. I COULD BE DRIVING AROUND WITH FAULTY BRAKE PARTS FOR AN UNDETERMINED LENGTH OF TIME. *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER ADVISED THE REMEDY PART WOULD NOT BECOME AVAILABLE UNTIL THREE WEEKS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THERE HAVE BEEN FOUR INCIDENTS WHILE DRIVING MY VEHICLE AT SPEED FROM 35 TO UPWARDS OF 70 MPH, MY 2012 JEEP GRAND CHEROKEE WITHOUT WARNING POWERS OFF AND ENGINE SHUTS OFF. THE ISSUES WERE DIAGNOSED BY CRISWELL JEEP SERVICE CENTER, WHEREBY THE FIRST OCCURRENCE WAS DUE A FAULTY AND LOOSE GROUND/ THE SUBSEQUENT RE-OCCURRENCES WERE DUE TO FAILURE OF TOTALLY INTEGRATED POWER MODULE (TIPM) WHICH WAS REPLACED AT MILEAGE OF 10,811. ODDLY, ONE YEAR FOR SECOND ON JUNE 10, 2014, SAME ISSUE RECURRED. I CONTRACTED CHRYSLER TO REPORT THE DEFECT AND OPEN A FILE ON THE MATTER. THEY INSTRUCTED TO TAKE TO ANOTHER JEEP SERVICE CENTER FOR SECONDARY ASSESSMENT ON ELECTRICAL ISSUES IDENTIFIED A YEAR EARLIER. DARCARS JEEP SERVICE CENTER COULD NOT FIND NOTHING WRONG EVEN AFTER THEIR TECHNICIAN DROVE MY SUV TO HIS RESIDENCE AND ADDED 62 MILES ONTO MY VEHICLE. IN CONCLUSION, I INFORMED A"POSSIBLE OF "FIX" BUT THE SOLUTION IS UNPROVEN AND NOT SUPPORTED BY CHRYSLER. PARTS ARE ON ORDER TO INSTALL A NEW RECEIVER, ANTENNA-R AND ANTENNA-P WHICH SHOULD CURE WHAT IS DEEM AS UNIDENTIFIABLE ISSUE. *TR

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT STATED THAT HE RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE CONTACT WAS ADVISED HE HAD TO WAIT APPROXIMATELY A MONTH BEFORE THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF DELAY; HOWEVER, NO SOLUTION WAS OFFERED.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING UP AN INCLINE AT APPROXIMATELY 60 MPH, THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MULTIPLE TIMES WHO STATED THAT THE SOFTWARE WOULD NEED TO BE UPDATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10. UPDATED 8/27/14*CN UPDATED 09/12/2014 *JS

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED HE ATTEMPTED TO GET THE VEHICLE SERVICED BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NETS RECALL CAMPAIGN NUMBER (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE CONTACT WAS NOT UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART WAS UNAVAILABLE. THE CONTACT WAS PLACED ON A LONG WAITING LIST. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT ONE PART WAS BEING DISTRIBUTED TO THE DEALER PER WEEK. THERE WERE NO FAILURES.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THERE WERE NO FAILURES AT THIS TIME.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA RECALL CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE. THERE WERE NO FAILURES AT THIS TIME.

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL NOTIFICATION CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE WERE NO FAILURES AT THIS TIME.

INTERMITTENT ELECTRICAL PROBLEM -- ALARM SOUNDS, HORNS HONK, LIGHTS FLASH, RADIO COMES ON AT ALL HOURS, DAY OR NIGHT, WHEN CAR IS NOT RUNNING, PARKED IN DRIVEWAY, ON ITS OWN, WITHOUT FOBS OR PEOPLE NEARBY. CAR DOES NOT HAVE AN ALARM SYSTEM! PANIC BUTTON ON FOB NOT PUSHED. RACKET STOPS AFTER ~15 MINUTES, ON ITS OWN, UNTIL THE NEXT INCIDENT ANYWHERE FROM A WEEK TO SEVERAL WEEKS LATER. JUNE 12, 2014, THERE WERE TWO INCIDENTS ON THE SAME DAY, ONCE IN THE MORNING, WHILE DRIVING, ONCE IN THE LATE AFTERNOON WHEN PARKED AND NOT RUNNING. NO ERROR CODES IN VIC. CAR STARTS AND RUNS NORMAL WITH ALL THE RACKET THE GOING ON, BUT THERE IS NO WAY TO STOP THE FLASHING LIGHTS. PULLING THE TWO FUSES FOR THE HORNS LEAVES ONLY THE FLASHING LIGHTS, BUT NO HORNS IF THEY ARE NEEDED. HEADLIGHTS SWITCH INEFFECTIVE. LIGHTS CONTINUE TO FLASH WHEN HEADLIGHTS ARE TURNED ON AS IF CIRCUIT IS BYPASSED. *JS

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER STATED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/18/14*LJ UPDATED 08/20/2014 *JS

I RESPONDED TO A SAFETY RECALL CONCERNING A BRAKE BOOSTER FOR THE ABOVE REFERENCED VEHICLE. THE RECALL NOTICE STATED THAT AFTER AN INSPECTION OF THE ISSUE, IF A REPAIR OR REPLACEMENT OF PARTS WERE NEEDED, THE REPAIR WOULD BE PERFORMED AT THAT TIME. HOWEVER, I WAS INFORMED THAT THEY (THE DEALERSHIP) DO NOT HAVE THE PARTS ON HAND, AND THAT IT WILL TAKE ABOUT TWO MONTHS TO GET THOSE PARTS IN. THIS IS UNACCEPTABLE. IF THE MANUFACTURER SENDS OUT A SAFETY RECALL, THEN THEY SHOULD HAVE ALREADY SUPPLIED THE DEALERSHIPS WITH THOSE PARTS. AND AT THE VERY LEAST, IF IT WAS GOING TO BE NECESSARY TO ORDER THOSE PARTS, THERE IS NO EXCUSE FOR IT TAKING CLOSE TO TWO MONTHS TO RECEIVE. I ALSO TAKE ISSUE WITH THE STATEMENT THAT "IT'S OK TO DRIVE YOUR CAR UNTIL THE PARTS GET HERE". IF IT'S CONSIDERED SO SAFE, WHY THE NEED FOR A SAFETY RECALL? *TR

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN, STEERING). THE DEALER STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 14V154000 ( SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE RECALL REPAIR WAS NOT PERFORMED IN A REASONABLE AMOUNT OF TIME. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PARTS DELAY. THERE WERE NO FAILURES.

TL* THE CONTACT OWNS A 2012 JEEP CHEROKEE. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED PARTS WERE NOT AVAILABLE. CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER HAD NOT BEEN CONTACTED.

TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED WAS UNAVAILABLE. THE DEALER STATED THAT THE PART WOULD BECOME AVAILABLE IN JULY OF 2014. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/11/14*LJ UPDATED 8/30/2017*CN