2012 Jeep Grand Cherokee complaints

See attached document for complaint.

As I was driving my Jeep Grand Cherokee, I was in the process of braking in order to turn, when the power steering stopped working as the engine stalled. I was able to pull over to the side of the road, put it back in Park and was able to restart it like nothing had happened. According to other owners with a similar issue, all the symptoms describe an open Safety Recall for a failing Fuel Pump that may cause the engine to stall. However, when I search the VIN on the NHTSA website, it states that there are no open recalls. The symptoms are identical to what is outlined in the recall. The only warning that came on was "Check the Gas Cap" warning.

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at approximately 25-30 MPH, the windshield wipers suddenly activated and the message FCW (Forward Collision Warning) was illuminated on the instrument panel. The contact stated that the vehicle lost power immediately after the message displayed. The vehicle was shifted into neutral and towed to a Nissan dealer and was diagnosed. The contact was informed that the alternator and battery had failed and needed to be replaced. The alternator had been replaced; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was 117,000.

So I just bought this car from a dealer about a year now and I was driving down the fwy. Heading to work And suddenly my car turned off and my steering wheel got really hard to make any turns there was no way I could’ve stopped in the middle of the fwy. To stop and start the engine. luckily I was able to pull over and check the car I was full on gas and I looked up common issues that could turn off a running engine checked all fuses didn’t see any problems with it didn’t see any sort of corrosion in the battery cables and their was no check engine on the dash board. Theirs also been times were it randomly takes a long time cranking and won’t start right away so I literally wait for the engine to sit for a while and start the car. My guess it’s the crankshaft position or the fuel pump going out but that’s why I’m here to find out if theirs any recalls related to this issue. I’ve been told their was a recall for a relay issue

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 40 MPH and approaching a stop light, the brake pedal was released, the accelerator pedal was depressed, and the contact discovered that the engine had shut off. The contact stated there was no warning light illuminated. The contact shifted into park, turned off, and restarted the vehicle, and the vehicle was drivable. The contact drove the vehicle back to the residence. The contact stated that several months later the vehicle was taken to a dealer and was repaired under NHTSA Campaign Numbers: 14V53000 (Electrical System) however, the failure persisted. The dealer was contacted, and the contact was informed that the fuel pump was failing and that the repair would be an out-of-pocket expense. The contact referenced NHTSA action number: EA23001 (Fuel System, Diesel); however, the vehicle was not included in the investigation. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 111,000.

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while his wife was driving around a roundabout and stopping the vehicle, the vehicle shut off. The driver continued depressing the Push-to-Start button however, the vehicle failed to restart. The driver was assisted with moving the vehicle from the roadway. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the fuse box and fuse in the engine compartment were burned and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 160,116.

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the contact became aware of smoke coming from the engine compartment. The contact stated there a large amount of smoke coming from the alternator. Additionally, the vehicle had no electrical power. The vehicle was towed to an independent mechanic where it was diagnosed with a failed alternator. The contact was informed that the alternator was burned. The contact was informed that the alternator needed to be replaced. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

Re: AQ14-003-FCA-Consent-Order-7-24-2015 & 2019 Safety Recall [Manufacturer Recall Number V62 & NHTSA Recall Number 19V-813]. FCA hasn't been in compliance with either of them regarding 'my' vehicle. 2015 Consent Decree implies should have been notifying car owners of any type of recall. 2017 recall was cancelled & 2019 safety recall was issued 4 years after the decree, 1 year after I bought the car, a safety recall was issued. Wasn't notified. 2 years later "I" contacted FCA (now Stellantis) to get my vehicle remedied by repair or replacement. Parts were shipped to a dealership but they used it on one of their customers. I asked for another set of parts. After that, absolutely nothing has happened up to now. Keep in mind FCA had my information (email, phone & address) either from me emailing or speaking with a customer rep. It's been over 3 years since last heard from FCA. On my side I no longer have ability to contact them directly since they became Stellantis. 49 U.S.C. § 30166(f); 49 C.F.R. §§ 573.6(c)(10); 577.5(a), 577.7(c)(1), & 49 U.S.C. § 30165(a)(1); 49 C.F.R. § 578.6(a) NHTSA fined FCA/Stellantis > $100 million for 'not' making an effort to send recall notifications of any type of recalls directly to owners of their vehicles within a reasonable amount of time also to remedy the issue. If they don't comply $7,000 per violation & only remedy is replacing the vehicle in question. It's exact issue! Been over 7 years waiting within a reasonable remedy, it never happened

The 2012 Jeep Grand Cherokee Overland headlamp assembly are defective and need to safety recall. The defect poses significant risk to driver especially at night. For example, this overland no longer level the headlamp low beam at the correct level. The light only cast out about 10 feet ahead of the headlamp. Even when engaging the high beam both headlights only show a few feet further. This is unsafe and risky when driving at night as well as on roads without any streetlights. It is like driving into darkness. The low beams headlights are pointing so low to the ground that they do not illuminate the license plate of another vehicle that is 10 feet in front. Prior to failure defect there was an in-dash notice stating the computer module lost communication with the right headlamp assembly. About a month later another message displayed the computer module lost communication with the left headlamp assembly. I took vehicle to local Jeep dealer for analysis, and they confirmed that Jeep headlight assemblies would have to be replaced with an estimated cost of about $3000.00. I told dealer this defect is a safety risk, and it needs to be a safety recall. I have to limit significantly my night driving due to safety risk. I am asking the NHTSA and Jeep Manufacture to issue recall to fix, correct, and replace this safety defect. Thanks for your prompt attention to this safety matter. Respectfully, Owner, Grand Cherokee Overland

The entire vehicle turns off while driving down the road at 50mph. I am uncertain what part failed and have reproduced the issue on many occasions. This issue is a danger to not only my life but of those around me the vehicle shuts off unable to steer and unable to brake while still traveling at high speeds. This loss of control will result in the loss of limb or life if it hasn't already. Given the issue has existed for over 12 years now this needs to be investigated as the cause is completely unknown. When the issue accures it is without indication or warning it happens abruptly and seemingly without cause.

The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to get the vehicle to the shoulder of the roadway. The contact attempted to start the vehicle; however, the vehicle failed to start. The contact called for Roadside assistance; however, the tow truck driver was unable to jumpstart the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed with alternator failure. The contact was advised to have the vehicle towed to the dealer for assistance. The vehicle was scheduled to be towed to the dealer. The vehicle was not yet repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.

Clockspring malfunction causing horn, cruise control, and air bag not functioning

In 2018 the brake booster was tested (vacuum test), and was deemed fine, even though the part itself was placed incorrectly per the recall and could fail at any point. It was not replaced, and marked the recall as closed. Last week the part, brake booster, failed while driving. Jeep is not willing replace due to recall being closed in 2018 and overall recall closed in March 2022.

Vehicle was purchased 8/11/23 had it less then two weeks broke down . Was smoking , was put in shop several times . Told it was battery, then alternator. Gotten out of shop a few days later same issue . Had extended warranty , was stuck paying deductible twice even though it was in the shop for same thing . Deductible $200 twice I had to pay . Come to find out the engine had gone bad , they replaced that if I’m not mistaken . Vehicle was in shop almost a month after we had gotten no results from the original dealership service center where we purchased the vehicle. They did not have the proper tools to repair the vehicle, ended up taking the vehicle to a dodge dealership locally . After driving the car a couple months later it started smoking and jerking again would stop and would not crank . Was taken to the dealership again , told this time it was the transmission and extended warranty would not cover it . We were sold a LEMON. Dealership knew exactly what was wrong with this they wanted to get it off their hands . This is something they know from from the start , unsafe to drive keeps smoking . We need answers fast someone is liable for the damage car they sold my son and I.

This Jeep has had 2 recalls and repairs related to the fuel pump relay. The first recallrepair did not fix the issue, Jeep then replaced the relay again, which did not fix the issue. Then there was a NEW recall and repair, which also did not fix the issue. The car still has the exact same issues, the car will randomly stall soon after being started. I’m not sure what to do at this point bc I feel unsafe driving this car and it is my only vehicle.

While driving through the intersection after slowing down at light, vehicle completely stalled, turned off in the middle of the intersection and wouldn't start back up. I had to have it towed to dealership. I have had it in dealer prior to this incident for stalling issues just out of nowhere. They simply said they cannot find a cause. This is dangerous to me because vehicles behind me don't know that I am stalled out and almost hit me. Prior to this last time, I have been able to restart vehicle by putting in neutral and getting it to move on it's way, but still scary while vehicles behind me don't know that I was going to stall out. This last incident, I had to be pushed off of the road and then towed to dealer. Hoping they can find the cause and fix.

The transmission shifts strangely, and it seems like it cannot decide which gear it needs to be in for normal operations. It also causes the vehicle to stall while driving. Also, at times it stays in only one gear, and you cannot even shift gears manually. Intermittently, the vehicle starts out in a higher gear, and it doesn’t correct itself, so acceleration is way below what it needs to be. I have been fortunate to avoid a few crashes due to the stalling.

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the temperature gauge started to indicate that the vehicle was overheating. The check engine warning light was illuminated. The contact also stated that the failure began one month after receiving the vehicle back from the dealer following a recall repair. The vehicle was towed to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V813000 (Electrical System); the VIN was included, but the vehicle had already been repaired under the recall. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.

Estaba manejando a 35 millas y de repentes la jeep comenzó a perder fuerza y se apagó, tuve que durar como 30 minutos para que pudiera prender, porque cuando la encendía temblaba y los frenos frenos y el guía se ponían duro.

The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Drain water from AC leaking into cabin & flooding driver side & filling up under seat well where ECU is located & sloshing around

My vehicle stalls a lot when driving. At first i thought it was an issue with the tire alignment but i was told by a mechanic that i had good alignment. My car stalls and shakes a lot while speeding up in the highway. I honestly feel unsafe at this point because its gotten worse in a short amount of time. My seatbelts are lose and useless. I love my car but i may change it for a safer option. It is definitely dangerous to go anywhere but it is my only car i have.

On or about December 15 2020 my wife was on her way to work and hit a water puddle and hydroplaned at 60 miles per hour and lost control and hit the wall head on at 55 mph and no airbags deployed I have the car in my front yard

Headrest deployed without an impact. Plastic locking clip broken. Can’t reset.

We were about an hour away from home (in the mountains) and our Jeep had been running fine. We had stopped for a while and when we got back to our Jeep and started it, just about every warning light on the dash board came on and wouldn’t go off (the brake light, check engine, airbag, ABS, etc.) The middle of the dash was also flashing different messages…”service park assist and service power steering”. We started to drive and the car was jerking really hard while it was shifting gears. We think it was getting stuck in a high gear because it would hardly drive after we stopped at a stoplights. We turned our hazards on and just tried to make it to an auto parts shop. Our windshield wipers were automatically coming on and the speedometer and RPM needle were both going up and down really quickly. We spent just shy of two long months without our Jeep while it was in the shop. The mechanic ultimately replaced the clock spring and the TPIM. Meanwhile, I joined a Jeep Grand Cherokee Facebook group and it seems like this is a pretty common issue in Jeep Grand Cherokees. It was a costly repair and was very difficult for us to go without our second car for two months. I really feel like this issue needs to be addressed by Jeep.

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the dashboard was wrinkled. The contact stated that while driving at an undisclosed speed and making a turn, the check engine warning light illuminated. The vehicle was taken to the local dealer, where it was determined that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 68,000.

My husband was involved in a serious collision with another vehicle on July 20, 2023 and he sustained serious injuries because the airbags never deployed.

My 2012 Jeep Grand Cherokee (Jeep GC) frequently and numerously experiences sudden shutdowns while driving. Consequently, not only do I lose power to various electrical features, but the power steering assist and power brake booster also become inoperative. This issue has been acknowledged by Jeep for other model years, but regrettably, they have failed to accept responsibility for it for the 2012 model, despite its significant impact on safety. Interestingly, there is a known safety recall by the National Highway Traffic Safety Administration (NHTSA) for the 2008 Jeep GC related to a Wireless Ignition Node Module (Safety Recall P57 / NHTSA 14V-567). This raises concerns about potential similarities between the issues experienced in different model years. Numerous individuals have reported similar problems in online forums and posts. In an effort to address the issue, I have reached out to Jeep's customer service and my local dealership. However, both entities seem unwilling to acknowledge the existence of a broader systemic problem, claiming no knowledge of the root cause. It is essential for Jeep to take responsibility and promptly address this serious safety concern in all affected model years, ensuring the safety and peace of mind of their customers.

The camshaft has gone bad and unnatural wear to the lifters has caused the issue. Also, after researching the design of the engine, it is obvious that there is a design flaw. The camshaft does not receive sufficient oil in order to be lubricated due to its location in the engine. The vehicle only has 114,000 miles. It has been taken care of, and received the normal maintenance according to the owners manual. This particular version of the hemi engine has such failures well documented by multiple sources. Such an issue and malfunction attributes to premature engine failure. Such a significant engine design flaw can potentially cause injury to all occupants in the vehicle.

Dashboard pad cover is wrinkling and detaching from the dashboard top. The area most effected is on the passenger side. The covering has detached about 2 inches away from the windshield and has detached from the air vent cover. The detachment has caused the air vent cover to rise. The air vent cover is no longer flush with the top of the dashboard. While driving, the distortion in the dashboard pad covering and air vent cover distracts from my peripheral view and when I'm checking the right side or viewing the right view mirror. The service dealer at Koons Tysons Corner, VA was notified in May 2020. I was told there had been a recall to repair the dashboard pad, but parts were on order and there was a backlog for repairs. On December 28, 2021, the service center stated the Dashboard Pad Replacement was expected June 2022. Now, each time I call reference the replacement, I'm told the vehicle is on a waiting list or I get a service person who has no knowledge of the recall or issue.

The Grand Cherokee shut down while driving on the highway. It was like the ignition turned off. I pulled over and could not start the car. After 30 minutes the push button ignition finally worked. This has happened at least three times and is intermittent, but dangerous enough that you lose power to the vehicle. The problem is with the wireless ignition node.at times the push button or remote start up feature will not start the engine. But once it does, it randomly shuts it down as if communication is lost or the key is not recognized, even with the FOB key in close proximity. No warning indication is given nor is it reported as a code to be analyzed. It’s not the FOBs, not the batteries in the FOBs, and not the other remote capabilities such as remote keyless entry. It is only push button (keyless) ignition and remote ignition that won’t start the vehicle. The severity is that once you do get it started and driving, it randomly with no warning shuts down causing you to coast wherever you are. I was fortunate to avoid a serious accident two of the times this happened on a major highway.

2012 Jeep Grand Cherokee Laredo In August of 2020, I brought the vehicle to my repair shop due to a leak, and hard to steer at 75061 miles. They performed a repair of the rack & pinion, power steering hose, and an alignment. On 5/23/23, I had the vehicle in a shop to check on a sqeak while turning the wheel along with a clunking sound. They reported that the rack and pinion needs to be replaced at 107184 miles. I contacted the FCA-Jeep customer care. They wanted a diagnosis at Victory CDJR dealership. On 5/31/23 at 107701 miles, the dealership found that the steering rack, and both tie rods need replacement. I contacted the FCA immediately, and they determined not covered by warranty.

A couple week ago noticed fluid on my garage floor. It seemed to be dripping from the left front of the car. Also noticed this oil on the garage shelf which is closed to the car when I park it in the garage. Today, May 23, 2023 went to have the oil change in the car, and was told the power steering fluid was low .

I was driving and the battery light came on with a chime, within seconds the car smelled hot, the air conditioning went out, road hazard lights on dash indicating flat tire came on, windshield wipers were going on and off at different speeds and windows were opening and closing and then did not work at all. I got the car into the driveway as I was en route to our home. As I got car to the driveway I lost all power. I had the same thing happen in 2019 - Report # 11255268. I do not know where to go to get the vehicle repaired or it the old recall will apply to this problem once again. Should I have the car towed to a dealer? I have my own private mechanic that addressed the problem in 2019. Please contact me asap. I don't know what the plan of action should be. Can I bring it to my own mechanic or does it need to go to a dealer. Please call or send me an e mail as soon as possible as I am without a vehicle. My number is [XXX] or e mail me at [XXX]. OR [XXX]. or use both e mails. Thank you! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO LEATHER INSTRUMENT PANEL SAFETY RECALL. THE CONSUMER STATED HE IS OVER 3 YEARS PAST THE TIME OF THE RECALL AND STILL IS STARING AT THE SHRIVELED UP LEATHER DASHBOARD COVER AND THE EXTENDED WARRANTY HAS SINCE EXPIRED.

The contact owned a 2012 Jeep Grand Cherokee. The contact stated that while idled, her husband released the brake pedal to accelerate when the vehicle rear-ended another vehicle. The air bags failed to deploy. The contact’s husband pulled the vehicle off the road and turned off the vehicle when the electrical started to malfunction. The contact stated that the doors were inadvertently locked while her husband was inside the vehicle. The contact then stated that the doors failed to unlock. The local authorities were notified of the failure and were able to remove the contact’s husband from the vehicle as the contact started to notice smoke at the hood of the vehicle. The contact then stated that the vehicle caught fire and disintegrated into flames. No injuries were sustained. No medical attention was required. A police report was filed. The fire department was notified, and the fire was extinguished. The vehicle was towed to a collision lot and deemed a total loss by the insurance company. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 55,000.

I just recently purchased this used 2012 Jeep Grand Cherokee. The problem I am experience, while driving at 74 mph the engine just shuts off. The vehicle would not restart for about 15 minutes. This has happened at least daily. The mechanic shop has checked the engine completely over. However they are stumped, The shop was able to repeat the problem but there are no codes. I know there was a recall on the fuel pump relay and then another on the relay. My mechanic has replaced the fuel pump relay but it still happens. I was reading in numerous blogs of this issue happening to many people. This past saturday night I was coming home from my second job when the car stalled out in the construction zone of 696 in Detroit, I can't tell you how many cars came close to killing me. This problem needs to be fixed by Jeep but there seems to be no movement, I'd hate to see people killed over this KNOWN issue. I know last Saturday night was the most fearful night of my life.

Was stopped at light and 2012 Jeep Cherokee lost all power and engine stalled. Lost lights, radio, heat and engine. It did restart after a minut or two. A week later, while driving, car began lagging/running rough. I felt I could not drive faster than 25 mph. Drove to Jeep dealer. Dealer is telling me it will cost more than $1500 to fix. I suspect this is a problem with the fuel pump relay....

Airbag light came on and I took it to my mechanic and he stated the the buckle attached to the seat is throwing a code which disables my passenger airbag. The part is on national back order. Is what our local dealer said and we will not be getting a part for a very long time

After getting my car back from big o doge in Greenville sc I was on my way to work and stopped at a redlight when the light turned green my car just sat there and didn’t move I pressed the gas but nothing it just revved up like it was in neutral pressed the gas to the floor nothing all of a sudden it was like it jumped and took off…also did the same thing at a stop sign up hill and I had a car coming in the other lane as I was crossing the lane to get into the correct one….I had open recalls and set up for it to be checked when I arrived at the delarship they told me my recalls were closed. My car was not checked or repaired at the time how can you just cancel a recall/campaign after notification and claim parts aren’t available but the car was never fixed? I called the delarship paid 400 for 2 diagnostics and they didn’t put my trans cap back on so now they’ve basically ruined my car and didn’t fix NOTHING

Oil pressure sensor code P0522. The engine oil pressure sensor fails before and after oil changes. This causes the oil temperature to sporadically increase and decrease psi drastically from 20 to 110 psi and vice versa. This has been confirmed with multiple OBD2 sensors along with the check engine light constantly on.

The contact owned a 2012 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, she noticed a fuel odor throughout the vehicle. The contact then stated that the hood of the vehicle started to catch fire. The contact was able to navigate the vehicle off the road. The check engine warning light was illuminated. The fire department was notified, and the fire was extinguished. A fire report was filed. The contact suffered an asthma attack that required medical attention. The dealer was notified of the failure and the vehicle was towed by the dealer to a tow lot. The vehicle was not diagnosed or repaired. The vehicle was deemed a total loss by the insurance company. The manufacturer was notified of the failure and a case was opened. The failure mileage was unavailable.

I had purchased my 2012 Jeep Grand Cherokee 5.7 hemi in June 2019. Shortly thereafter, I was driving on the highway when the vehicle stalled out and the wheel became very hard to control. I managed to avoid causing a major accident and made it to the side of the highway where I then sat for over 4 hours stranded. After trying to start my Jeep it just started up out of the blue and I drove home. I was nervous to drive it but I had no other mode of transportation. Over the next few months it would increasingly stall out. Sometimes in mid turn , sometimes on the expressway and sometimes just not start at all. A recall came out and I was able to have the truck " repaired ". Not even a month later it started to do the same thing. Stalling in mid drive. not starting at all or starting in Neutral only. I took it to a different dealership and paid over 300$ for them to do a diagnosis. Their diagnosis consisted of a " walk around " and taking a video of the vehicle. What a waste of money. As I was going to leave the dealership the vehicle wouldn't start. Then after an hour it suddenly started. I had advised service about it and they said that I can leave the vehicle and have them look at it when they had time which they said would be 4 days from then. I said you just looked at it and did nothing and I had to pay 300$ for nothing to be diagnosed. I was able to get the car home and then the car didnt start for a week then started .. would drive it then stalled and have to have it towed

I have been waiting for more than 5 months to be called in to fix a recall on my vehicle. Your site stated that if my recall has not been addressed in a timely manner to advise you all. Please help.

The contact's mother owns a 2012 Jeep Grand Cherokee. The vehicle owner received notification of NHTSA Campaign Number: 19V813000 (Electrical System). The vehicle was taken to a local dealer for the recall repair; however, the contact was then informed that the part to do the recall repair was unavailable. The vehicle was not repaired, and an oil change was completed. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The last recall was for a fuel system relay jumper wire harness. The truck will start and shut off multiple times in a row before it will stay running. It is very random and can happen 8x in a row then not do it gain for a month or week. No warning lights or codes are given and it's completely random. It's gotten worse after the recalled part was installed and now I'm being told I have to replace the entire TIPM and not just that wire harness that was the original recall a couple years ago.. This is a huge issue with Chrysler/ jeeps and it is across multiple years and vehicles- really wish someone would issue a recall being its such a common problem and it's the vehicles brain basically and very expensive and scary to have random no starts - you never know when it's gonna happen.

My Grand Cherokee started idling rough, then developed a misfire and often times while driving it would just die even while driving on the highway. It almost caused me to have an accident on two occasions. I learned on the NHTSA website my Jeep had an open recall and I contacted my local Jeep dealer only to have them tell me that the parts needed to perform the repair were "restricted"

2012 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO LEATHER INSTRUMENT PANEL TOP PAD SAFETY RECALL. THE CONSUMER STATED THE PARTS WERE ORDERED BY THE MANUFACTURER UNDER WARRANTY BUT DODGE CANCELLED THE ORDER. IF THE CONSUMER WANTED TO REORDER THE PART IT WOULD BE AN OUT POCKET EXPENSE BECAUSE THE WARRANTY HAS SINCE EXPIRED.

I recently hit 100k and my jeep has been stalling. The first time it happened I was goi g about 45mph then stopped in traffic. I went to accelerate and nothing. It didn’t sputter and no lights came on saying anything was wrong. Input it in park, pushed the button and it started back up. A few weeks later, I pushed the button to start it and nothing happened. It did not even turn over. Again, I was able to push the button and start it. The most recent time, a month or so after, I came off the freeway and was slowing down. Again nothing to alarm me of it dying, just died and my power steering went out. I pulled over, put it in park and restarted it without issues.

I was leaving work and made a right turn. The vehicle steering and breaks locked up and I hit a telephone pole. No warning lights illuminated. The vehicle did not stall. Serious injury could have occurred. Police report and involvement happened as it was a large accident.