Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2012 record →
MY VEHICLE SHUT DOWN WHILE I WAS DRIVING MAKING A LEFT-HAND TURN ABOUT 5 MPH AND STARTED SMOKING UNDER THE HOOD AS I INVESTIGATED THE ALTERNATOR WAS SMOKING AND THE VEHICLE WOULD NOT START AND HAS NO POWER I HAD TO HAVE IT TOWED TO THE DEALER MASSEY YARDLEY SERVICE PLANTATION FL. - (RECALL RELATED INCIDENT) TS
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOST POWER AND SUBSEQUENTLY SHUT DOWN. THE MALFUNCTION INDICATOR ILLUMINATED. THE VEHICLE WAS SHIFTED INTO PARK AND RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE FUEL PUMP RELAY WAS REPLACED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V115000 (ELECTRICAL SYSTEM) AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.
TL* THE OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S WIFE WAS ATTEMPTING TO PARK AT 5 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED. THE DRIVER SMELLED A STRONG SMOKE ODOR AND OBSERVED SMOKE COMING FROM THE FRONT PASSENGER SIDE. THE DRIVER EXITED THE VEHICLE. THE FIRE DEPARTMENT WAS NOT CONTACTED AND THERE WERE NO FLAMES PRESENT. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR, COMPUTER, AND FUSES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING AT UNKNOWN SPEEDS, THE CONTACT HEARD ABNORMAL NOISES COMING FROM THE VEHICLE. THE BATTERY WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE CONTACT WAS UNABLE TO OPEN THE DOORS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR, BELT, AND BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 81,000.
THE JEEP WILL SOMETIMES REQUIRE MORE BRAKING DISTANCE THAN ANTICIPATED. USUALLY WHEN COLD, THE BRAKE PEDDLE WILL FEEL HARD, AND IF AN EVENT REQUIRES URGENT BRAKING, CONTINUOUS FIRM PRESSURE MIGHT NOT RESULT IN NORMAL STOPPING DISTANCES. WHAT NORMALLY IS ENOUGH PEDDLE PRESSURE TO CAUSE THE VEHICLE TO LOCK ITS WHEELS, NOW RESULTS IN A SLOW, STEADY STOP. THIS WILL ALSO HAPPEN IN REVERSE JUST SLOWLY BACKING DOWN THE DRIVEWAY. WHEN PARKING ON A SLIGHT GRADE, THE VEHICLE WILL MOVE FORWARD OR BACKWARDS DEPENDING ON SLOPE, ABOUT 2" WHEN THE ENGINE IS SHUT OFF. THE BRAKE PEDDLE ALSO MOVES TOWARD THE FLOOR AT THAT TIME. RECALL OF THE BRAKE BOOSTER P14 / NHTSA 14V - 154 WAS REPAIRED IN SEPTEMBER OF 2014, AND I SUSPECT IT COULD AGAIN BE THE ISSUE NOW. I AM HAVING THE SAME DEALERSHIP LOOK INTO THIS.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR AND SERPENTINE BELT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,450. UPDATED 05/19/17*LJ *AS
RACK AND PINION IS LEAKING POWER STEERING FLUID. A CRACK IN THE SEAL HAS DEVELOPED IN THE RACK ON THE FRONT PASSENGER SIDE. THE VEHICLE HAS NEVER HAD ANY OTHER ISSUES LIKE THIS BEFORE. ALSO THE COMPUTER HAS NOT INDICATED LOW POWER STEERING FLUID BUT THE MECHANIC TOLD ME IT WAS LOW. THE VEHICLE WAS NOT DRIVEN RECKLESSLY OR OFF ROAD THAT WOULD CAUSE A CRACK LIKE THIS. THERE IS NO SIMPLE FIX FOR THIS OTHER THAN A $1300+ REPAIR FOR AN ISSUE THAT IS A DEFECT. I HAVE HAD 2 MECHANICS AND THE DEALERSHIP LOOK AT THE ISSUE AND GIVE ME QUOTES. I DISCOVERED THIS IN JANUARY.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE MAKING A LEFT TURN AT 10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN REPLACED THE EXTERNAL FUEL PUMP RELAY AND DISCONNECTED THE INTERNAL FUEL PUMP RELAY, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER ON MULTIPLE OCCASIONS, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT STATED THAT THE FAILURE CONTINUED TO RECUR INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
FIRST ISSUE TO OCCUR WAS ALARM SYSTEM AND HORN STARTED GOING OFF AND LOCKING AND UNLOCKING THE CAR WHEN EXITING THE VEHICLE IN A PARKING LOT. THE NEXT ISSUE TO OCCUR WAS ONE OF THE COURTESY LIGHTS BEGAN TO INTERMITTENTLY STAY ON CONTINUOUSLY BOTH WHEN DRIVING AND WHEN THE VEHICLE WAS PARKED. 3RD ISSUE TO ARISE WAS ALL OF THE BACK UP LIGHTS STOPPED WORKING ALTOGETHER. THE LAST OCCURRENCE WAS THE ENGINE LIGHT CAME ON AND CODED THERE WAS A LEAK IN THE FUEL SYSTEM WHILE DRIVING. VEHICLE IS CURRENTLY AT DEALERSHIP AWAITING AUTHORIZATION TO REPLACE THE TIPM AND ANOTHER SENSOR.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED TROUBLE BEING OPERATED. IN ADDITION, THE LIFT FEATURE FUNCTIONED INTERMITTENTLY. THE AIR SUSPENSION OVERHEATED WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REMEDIED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED; HOWEVER, THE VEHICLE STALLED. WHEN THE FAILURE OCCURRED, IT TOOK APPROXIMATELY THREE ATTEMPTS TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER REGARDING THE LIFT FAILURE WHERE IT WAS DIAGNOSED THAT THE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000.
HELLO ! I WAS DRIVING MY JGC IN THE STREETS OF SANTO DOMINGO ,DOMINICAN REPUBLIC. I WAS ALREADY IN A TUNEL, 1 KM LONG, IN TERRIFIC TRAFIC AT 5 PM WHEN THE CAR SUDDENLY ALMOST STOPPED.THE A/C STOPPED ,MIL APPEARED AND ALMOST GOT IMPACT BEHIND! I PUSH THE PEDAL STRONG AND EXELERATED.THANKS GOD I LIVE VERY CLOSED.IN THE MOMENT I STOPED IN FRONT OF MY HOUSE THE EVIC START BLINKING AND IN SECONDS EVERYTHING STOPPED ! BLACK OUT ! OPEN THE FRONT COVER I SAW SMOKE FROM ALTERNATOR SPACE ! THEN I UNDERSTOOD THE ALTERNATOR WAS DEAD AND I REACHED THE HOUSE BY THE LAST BATTERY POWER ! SO THE BATTERY WAS DEAD AS WELL ! NOW I SEE IN THE RECALL SYSTEM OF CHRYSLER THERE IS A RECALL ( R60 ) TOUCHING EXACTLY THE ALTERNATOR PROBLEM ( 2012-2014 JEEP GRAND CHEROKEE VEHICLES MANUFACTURED APRIL 22, 2010, TO JANUARY 2, 2014, AND EQUIPPED WITH A 3.6L ENGINE AND A 160 AMP ALTERNATOR).MY CAR IS ONE OF THOSE CARS BUT THERE IS NOT A RECALL FOR IT ! WHY ? THE RECALL IS FROM : RECALL ANNOUNCED OCTOBER 08 2014 NHTSA REFERENCE #14V634000 CHRYSLER RECALL : R60 CAN I GET A RECALL SO THE DEALER TO REPLACE MY ALTERNATOR FOR FREE?
CORROSION ON THE HUBS OF ALL THE WHEELS HAS BEEN AN ISSUE WITH MY CAR JUST ABOUT 1 YEAR AFTER PURCHASING IT BRAND NEW. THIS IS NOT JUST A PROBLEM WITH MY JEEP. I HAVE NOTICED ON MANY JEEPS IN MY AREA. IT IS NOT AN ISSUE THAT THE WARRANTY COVERS DESPITE BEING A NEW CAR. THIS SEEMS LIKE A MANUFACTURE ISSUE.
THE POWER STEERING WENT OUT ON MY 2012 JEEP GRAND CHEROKEE WHILE IN MOTION ON A CITY STREET, AND BECAME APPARENT WHILE TURNING, MAKING IT VERY DIFFICULT TO STEER THE VEHICLE. THE POWER STEERING PUMP HAD FAILED AND NEEDED COMPLETE REPLACEMENT AT 66K MILES.
MY 2012 JEEP GRAND CHEROKEE HAD LOW LEVELS OF POWER STEERING FLUID AFTER REPLACING THE POWER STEERING PUMP, SO I RETURNED THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THE POWER STEERING RACK AND PINION WOULD ALSO NEED COMPLETE REPLACEMENT. THE JEEP HAD 80K MILES.
USALLY WHEN I DRIVE THE CAR SLOW THE SPEED THE CARS TURN OFF THE DEALER SAYS THE CAR WAS REPAIRED BUT I HAVE OVER 6 VIDEOS WHEN MY CAR TURN OFF IN THE HIGHWAY THE DANGER IS YOU CAN'T USE THE STEERING BECAUSE IS TO HEAVILY TO DRIVE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE INSTRUMENT PANEL LIGHTS FLICKERED AND THEN FAILED COMPLETELY. THE BRAKE PEDAL FAILED TO ENGAGE WHILE BEING DEPRESSED. IN ORDER TO STOP THE VEHICLE, THE PARKING BRAKE WAS ENGAGED AND, UPON EXITING THE VEHICLE, THE CONTACT OPENED THE HOOD AND FIRE AND SMOKE WERE SEEN COMING FROM INSIDE THE ALTERNATOR. THE FIRE EXTINGUISHED ITSELF. THE VEHICLE WAS TOWED TO A DEALER. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 50,000.
VEHICLE IS AN OVERLAND MODEL WITH 5.7 ENGINE. AS OF 2-7-17 THE VEHICLE HAS STALLED ON THREE SEPARATE OCCASIONS. ALL THREE INCIDENTS HAVE BEEN WHILE MAKING LOW SPEED TURNS. THE ENGINE JUST QUITS WITHOUT SPUTTERING OR ANY TYPE OF WARNING. ALL DASH LIGHTS REMAIN ON AS IF THE VEHICLE WERE RUNNING. POWER STEERING GOES OUT AND LOSS OF POWER BRAKES MAKES IT DANGEROUS IN COMPLETING TURNS AND THEN HAVE TO COAST TO A SAFE PLACE. PLACE CAR IN PARK AND CAR STARTS RIGHT UP LIKE NOTHING HAPPENED. THE CAR HAS 57,000 MILES ON IT AND HAS NO PREVIOUS ISSUES. I HAVE NOT TAKEN TO DEALER (YET) AS IT IS NO LONGER UNDER WARRANTY. I HAVE SEEN OTHER ONLINE POSTS FROM JEEP OWNERS WITH SIMILAR COMPLAINTS AND AM WONDERING IF THIS IS A SAFETY RECALL ISSUE.
LETTER FROM CONSUMER REGARDING ISSUES WITH THEIR 2012 JEEP GRAND CHEROKEE DUE TO A RECALL; SEEKING REIMBURSEMENT. *SMD THE CONSUMER STATED ON DECEMBER 8, 2016, THE VEHICLE WOULD NOT START. AFTER AN UNSUCCESSFUL ATTEMPT BY AAA TO JUMP START IT, THE CONSUMER HAD THE VEHICLE TOWED AAA SERVICE CENTER. UPON DIAGNOSTICS, IT WAS DETERMINED THE PROBLEM NEEDED REPAIRED BY AN AUTHORIZED JEEP DEALER. THE VEHICLE WAS TOWED TO THE DEALER, WHERE IT WAS DETERMINED THE ALTERNATOR SHORTED OUT AND DRAINED THE BATTERY. THE DEALER ALSO FOUND THE STARTER CIRCUIT INTERNAL TO TIMP TO BE OPEN. THE DEALER REPLACED THE BATTERY AND ALTERNATOR AND INSTALLED A NEW PCM AND TIMP AND REPROGRAMMED BOTH MODULES AT A COST OF $ 2,636.54. THE CONSUMER IS SEEKING REIMBURSEMENT AS A RESULT OF THE RECALL HE DISCOVERED ON THE INTERNET. *JB
2012 JEEP GRAND CHEROKEE OVERLAND BECAME POSSESSED. WHILE DRIVING ON THE FREEWAY, LIGHTS BEGAN FLASHING ON DASH, OCCASIONAL LURCHES FROM TRANSMISSION, ONE HEADLIGHT GOES OUT AT NIGHT. WHEN I PULL OVER AND TURN THE CAR OFF, IT WILL NOT START. IT WAS AS THOUGH EVERYTHING IS DEAD. NO RESPONSE FROM ANY BUTTON ON THE KEY. AFTER ABOUT 5 MINUTES, THE HEADLIGHTS BEGAN FLASHING AND HORN BLEATING AS THOUGH EMERGENCY. I PRESSED THE "PANIC" BUTTON ON THE KEY FOB AND IT STOPPED. CAR NOW STARTED. I DROVE A FEW MILES THEN EVERYTHING BEGAN GOING CRAZY AGAIN. WHEN I STOPPED, WITH CAR STILL RUNNING, WINDSHIELD WIPERS BEGAN WORKING AS THOUGH ON INTERMITTENT. THEN THEY BEGAN WIPING FAST. I TRIED TURNING THE WIPERS ON OR OFF, TO NO AVAIL. THEY WERE WORKING WITH THEIR OWN MIND. DANGEROUS! I HAD NO IDEA, WHILE DRIVING ON THE FREEWAY, IF BOTH HEADLIGHTS WOULD SUDDENLY GO OUT (IT WAS NIGHT WHILE I WAS DRIVING) INSTEAD OF JUST ONE, TRANSMISSION DAMAGE MAY OCCUR (WHAT WAS CAUSING THE LURCHING?). WHEN I PULLED OVER. *TR
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 50 MPH, THE BRAKES FAILED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE BRAKING DISTANCE WAS EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER FAILED. THE BRAKE BOOSTER WAS REPLACED AND THE FAILURE WAS REMEDIED. IN APRIL OF 2014, PER NHTSA CAMPAIGN NUMBER: 14V154000(SERVICE BRAKES), A WATER DIVERTED SHIELD WAS INSTALLED THAT SHOULD HAVE PREVENTED THE FAILURE FROM OCCURRING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 117,000.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. AFTER THE VEHICLE WAS OPERATED, VARIOUS WARNING INDICATORS ILLUMINATED AND THERE WAS AN ABNORMAL BURNING ODOR. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR DAMAGED THE ELECTRICAL SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE ALTERNATOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE ALTERNATOR WAS 180 AMPS. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ALTERNATOR CAUSED AN ELECTRICAL FIRE. THE INSTRUMENT PANEL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT ABLE TO BE RESTARTED. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR HAD A SHORT CIRCUIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 38,010.
WAS IN MOTION ON A SNOWY DAY PRESSED ON THE BRAKES AND THEY BECAME HARD TO PRESS TO BRAKE I NOTICED IT HAD A RECALL A COUPLE YEARS AGO ON THE BRAKE BOOSTER AND I TOOK IT IN THEY TOLD ME IT WAS A BAD BRAKE BOOSTER. WANT TO KNOW IF THAT IS SOMETHING I CAN GET IT CHECKED AGAIN BECAUSE IT WAS SUPPOSE TO BE FIXED.
3.6L ENGINE. VEHICLE KEEPS OVERHEATING. I HAVE TAKEN IT TO THE DEALERSHIP NEW THERMOSTAT NEW BELTS THEY HAVE FLUSHED THE COOLING SYSTEM. THE ENGINE WILL RUN FOR APPROXIMATELY FIVE MINUTES THEN IT WILL START GETTING REALLY HOT UP TO 300 ALSO THE HEATING SYSTEM WILL NOT WORK WHEN THIS HAPPENS IT BLOWS ONLY COLD AIR.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE DRIVER HEARD A WHINING NOISE UNDER THE HOOD AND THE BATTERY INDICATOR ILLUMINATED. THE CONTACT STATED THAT THERE WAS A BURNING ODOR INSIDE THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE DEALER DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT COVERED BY A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
IN THE 18 MONTHS I HAVE OWNED THE VEHICLE IT HAS RANDOMLY TURNED OFF 5-6 TIMES ON THE HIGHWAY OR ON A STREET. THE ENGINE TURNS OFF (WITH NO WARNING ON THE DASH) AND YOU LOSE POWER STEERING AND BRAKING. I HAVE TAKEN IT TO THE DEALERSHIP TWICE IN THE LAST TWO MONTHS AND THEY ARE NOT ABLE TO DIAGNOSE. I AM PICKING UP THE CAR TOMORROW FROM THE DEALERSHIP THAT HAS HAD IT FOR THE PAST SIX DAYS. THEY WILL BE RELEASING ME AN UNSAFE CAR THAT I WILL NOT ALLOW MY DAUGHTER OR WIFE TO DRIVE.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FUEL PUMP FRACTURED AND CAUSED A HOST OF ELECTRICAL FAILURES IN THE VEHICLE. IN ADDITION, THE VEHICLE WOULD NOT ACCELERATE AND SMOKE APPEARED UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
2012 JEEP GRAND CHEROKEE POWER STEERING IS WHINING LOUDLY WHILE IDLING AND IN MOTION FLUID IS BEING LOST.. OCCASIONAL VIBRATION IN STEERING SYSTEM WHEN CORNERING.
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBERS: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 15V115000 (ELECTRICAL SYSTEM), AND 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE CONTACT LATER FOUND OUT THAT THE REPAIRS WERE NOT COMPLETED. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
SIMILAR TO OTHER COMPLAINTS I'VE SEEN AND RELATED TO THE TIPM / FUEL PUMP RELAY IN MY OPINION . CAR CRANKS BUT FAILS TO START , HOWEVER WITH A LITTLE PATIENCE AND RE TRYING IT OCCASIONALLY WORKS . THE BATTERY WAS REPLACED AND STILL PERSISTED . THEN THE KEYS WERE REPLACED AND STILL PERSISTED . THEN THE WIN MODULE WAS REPLACED AND STILL PERSISTED UNTIL FINALLY I COULDN'T GET IT STARTED AFTER SEVERAL ATTEMPTS . TOWED TO DEALER AND THEY THINK ITS FUEL PUMP. ( BUT NOT 100% SURE ) NOTICED INTAKE MANIFOLD IS CRACKED NOW TOO. ( FROM CRANKING OVER AND OVER PERHAPS ? ) RECALL ON THE TIPM RESULTED IN THEM INSTALLING EXTERNAL FUEL PUMP RELAY BUT MY GUESS IS THE TIPM IS DEFECTIVE AND THE EXTERNAL FUEL PUMP RELAY WAS BAND-AID SOLUTION . I'M STILL WAITING TO HEAR BACK FROM THE DEALER . I TOLD THEM TO START A TECH TICKET WITH HEAD OFFICE SO THE UNNECESSARY COSTS DON'T ESCALATE ANY FURTHER .
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, THE STEERING WHEEL SEIZED AS THE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER AND WAS DIAGNOSED THAT THE POWER STEERING COMPONENT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.
WHILE DRIVING ON A REGULAR STREET OR HIGHWAY VEHICLE TENDS TO LOSE POWER AND WILL NOT ACCELERATE. WHEN VEHICLE BEGINS TO ACCELERATE IT JERKS. *TR
WHILE DRIVING ON THE HIGHWAY THE JEEP JOLTED/ JUMPED TO THE SIDE WHEN WE DROVE OVER MILDLY UNEVENLY PAVED ROADS OR OVERPASSES CAUSING US TO LOSE CONTROL OF OUR VEHICLE MOMENTARILY. WE WERE AT 65 MPH AND THE JEEP ROCKED A FEW TIMES UPON ATTEMPTING TO STABILIZE. THIS HAS HAPPENED NUMEROUS TIMES AND OUR LAST INCIDENT ALMOST THREW US INTO THE SIDE OF A SEMI. THE DEALER CANNOT EXPLAIN THIS AND WE HAVE HAD NEW TIRES AND AN ALIGNMENT DONE WITHOUT ANY IMPROVEMENT. IF WE KEEP THIS CAR I KNOW BEYOND A DOUBT THAT THIS SITUATION WILL BE THE CAUSE OF A SERIOUS ACCIDENT / FATALITY. THERE IS 70,000 MILES ON THIS JEEP. *TR
ON 10/15 AT APPROXIMATELY 9:30 PM A FIRE WAS NOTED WITH SMOKE COMING OUT OF HOOD WHILE ENTERING MY GARAGE. I SHUT OFF ENGINE AND THICK WHITE SMOKE FILLED GARAGE. AAA WAS CALLED AND CAME AT 10:15 PM . AAA TECH DIAGNOSED IT AS AN ELECTRICAL FIRE AND REFUSED TO TOUCH THE CAR. AAA WAS SUBSEQUENTLY CALLED ON 10/26 WHEN CAR WAS TOWED TO JEEP DEALER. ALTERNATOR, PCM ( ELECTRICAL "BRAIN") AND BATTERY( WHICH WAS FAIRLY NEW) WERE REPLACED AT A COST OF 1141.82 COMPLAINT FILED WITH JEEP - COMPLAINT #30355332. JEEP DECLINED RESPONSIBILITY.
WHEN DRIVING THE VEHICLE WITHIN THE FIRST 20-45 MINUTES OF STARTING, THE VEHICLE WILL STALL WHILE DRIVING WHEN SLOWING DOWN. THE VEHICLE IS STILL AT SPEED BUT THE ENGINE STALLS LEAVING NO POWER STEERING OR BRAKES. THIS OCCURS WHEN SLOWING TYPICALLY BUT CAN OCCUR AT SPEEDS OF UP TO 30-40MPH. THIS HAPPENS ALMOST DAILY AT THIS POINT AND SEEMS TO BE GETTING WORSE. *TR
I WAS DRIVING DOWN A BUSY ROAD IN OUR TOWN TODAY. THE BATTERY LIGHT CAME ON. APPROXIMATELY 10 MINUTES LATER WHILE STILL DRIVING, THE LIGHTS ON DASH STARTED FLASHING ON AND OFF, SEATBELT ALARM STARTED GOING OFF, WINDSHIELD WIPERS STARTED WORKING WITHOUT TURNING ON. THE RADIO TURNED OFF. I LOST POWER STEERING. THE VEHICLE SHUT OFF WHILE STILL DRIVING DOWN THE ROAD. I HAD NO POWER BREAKS--SEEMED TO ALMOST STOP WORKING. I WAS FORTUNATE TO GET ON SIDE OF ROAD IN GRASS TO KEEP FROM GETTING HIT BY ANOTHER CAR. IF THERE HAD NOT BEEN A GRASSY AREA THERE WOULD HAVE BEEN AN ACCIDENT. THE VEHICLE THEN WAS COMPLETELY SHUT DOWN--DOOR LOCKS WOULD NOT WORK- TRIED TO PUT KEY FOB IN IGNITION AND COULD NOT GET IT BACK OUT--WAS UNABLE TO GET BACK GATE OPENED. I HAD TO HAVE CAR TOWED TO DEALERSHIP WHERE I WAS TOLD IT WAS THE ALTERNATOR WHICH IN TURNED DESTROYED THE GEL TYPE BATTERY. I WAS ALSO INFORMED THIS WAS NOT COVERED UNDER THE ALTERNATOR RECALL DUE TO NOT MATCHING MY VIN NUMBER. I WAS FIRST QUOTED $2,000 TO COVER THE DAMAGE. I AM VERY UPSET DUE TO THE FACT THAT THERE COULD HAVE BEEN A SERIOUS CAR ACCIDENT TODAY. I AM THANKFUL MY CHILD WAS NOT IN THE CAR WITH ME. I THINK IT IS TERRIBLE THAT THE RECALL DOES NOT INCLUDE THE ALTERNATOR IN THIS 2012 GRAND JEEP CHEROKEE WHEN THE DESCRIPTION OF WHAT "COULD" HAPPEN DID HAPPEN TO ME TODAY. I FEEL THAT CHRYSLER/JEEP SHOULD COVER THIS DAMAGE IN THE RECALL OF THE ALTERNATOR. *TR
CAR LOST ALL POWER FOR STEERING AND BRAKING. CAR STALLED. WAS AT LOW SPEED 5-8MPH TURNING TO THE RIGHT INTO A GAS STATION DRIVEWAY FROM BUSY ROADWAY OF SPEEDS OF 55MPH. CAR WENT STRAIGHT AND ROLLED TO A STOP. GRATEFUL WAS PARKING LOT AND DITCH IN FRONT OF ME AND NOT THE GAS PUMPS OR ANOTHER VEHICLE AS I HAD NO CONTROL OF THE CAR STOPPING. I HAVE TWICE HAD CAR TO DEALER FOR CAR GOING INTO LIMP MODE. BOTH IN YEAR 2016. SAME CYLANOID EACH TIME.
TIPM FAILURE WITH LIGHTS NOT WORKING
MY POWER DOOR LOCKS STOPPED WORKING. I MADE AN APPOINTMENT TO HAVE IT REPAIRED AND THE DAY I WAS GOING TO DRIVE MY JGC TO THE DEALER, ALL HELL BROKE LOOSE. PARK ASSIST STOPPED WORKING, ANTI SKID AND 4 WHEEL DRIVE ALSO INDICATED ERRORS. BUT WORSE, I COULD NOT MOVE THE SHIFTING ARM OUT OF PARK. I HAD TO HAVE IT DRAGGED OUT OF MY GARAGE BY A LOCAL TOWING SERVICE. THE DEALER SAID IT WAS A FAULTY TIPM AND HAD TO BE REPLACED. ONCE IT IS REPLACED, THEY CAN CHECK ON THE POWER DOOR LOCK ISSUE. I'VE READ THE THIS IS A PRETTY COMMON PROBLEM FOR THE 2012 JGC. IN FACT, IT MUST BE BECAUSE THE DEALER SAID THAT HE PROBABLY WOULDN'T BE ABLE TO GET A REPLACEMENT PART FOR AT LEAST A MONTH. IF THIS HAD HAPPENED ON A RECENT TRIP TO NYC, MY FAMILY WOULD HAVE BEEN STUCK GOD KNOWS WHERE.
HI MY 2012 JEEP I WAS DRIVING HOME FROM WORK AND SUDDENLY MY TRUCK LOST OF POWER. AND TRUCK SHOT DOWN COMPLETELY. HAD TO HAVE MY TRUCK TO MY HOUSE. I AM THINKING THERE MIGHT BE A ALTERNATOR/ELECTRICAL PROBLEM. I CHECKED MY VIN ON THE RECALL PLEASE CAN CALL ME ON MY NUMBER AND HOW TO PROCEED THIS MANNER THANK YOU *TR
ALTERNATOR FAILED WHILE GOING DOWN THE FREEWAY AT 65 MPG, RESULTING IN LOSS OF STEERING AND BRAKING. ALTERNATOR IS 180 AMP MODEL. VEHICLE HAS ONLY 80,384 MILES. ALTERNATOR FAILURE OCCURRED WITHOUT ANY WARNING, AND RESULTED IN BATTERY FAILURE AS WELL. TOTAL COST FOR TWO COMPONENTS: $900 PLUS LABOR THROUGH DEALERSHIP.
TOOK MY 2012 JEEP GRAND CHEROKEE TO ARRIGO CHRYSLER DODGE JEEP FOR 2 RECALLS IN SEPTEMBER 2016 ONE WIRING ISSUE IN THE VISOR AND ONE FUEL PUMP RELAY. DEALER INFORMED ME RECALLS WERE REMEDIED. DECEMBER 16, 2016 I WAS EXPERIENCING PROBLEMS STARTING VEHICLE AND PROBLEMS WITH VEHICLE SPUTTERING WHILE DRIVING AND WHILE STOPPED. TOOK CAR BACK TO ARRIGO TO DIAGNOSE PROBLEM. WAS TOLD PROBLEM WAS FUEL PUMP RELAY AT COST OF APPROXIMATELY $650. EXPRESSED MY CONCERNS THAT ALTHOUGH RECALLS WERE RECORDED AS "PERFORMED" IN THEIR SYSTEM, CAR WAS NOT PROPERLY REPAIRED. SERVICE ADVISOR TOLD ME THERE WAS NOTHING ELSE WRONG WITH MY VEHICLE AND THE RECALL ACTUALLY TOOK PLACE JUNE 2015. THAT IS INCORRECT AS I CALLED FCA AND THEY IN FACT VERIFIED THAT IN THEIR SYSTEM, RECALL WAS ENTERED AS "COMPLETED" IN SEPTEMBER 2016 AT SAME DEALER, ARRIGO. CALLED ARRIGO AND SERVICE ADVISOR SAID HE RE-CHECKED THE VEHICLE AND THE FUEL PUMP RELAY WAS ACTUALLY IN GOOD SHAPE, IT WAS SERVICED IN SEPTEMBER 2016. HE SAID THE REASON THE CHECK ENGINE LIGHT WAS ON WAS BECAUSE THE SOFTWARE NEEDED UPDATED AND THE CHECK ENGINE LIGHT WOULD BE OKAY AND THE VEHICLE WAS PERFORMING "AS IT IS DESIGNED TO WORK" HAVING NO OTHER PROBLEMS. I HESITANTLY PAID $75 TO HAVE THE "SOFTWARE UPDATED" TO AVOID THE $150 DIAGNOSTIC FEE IF THERE IS NO SERVICE. ONE HOUR AFTER I PAID AND LEFT THE DEALER THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE BEGAN ACTING EXACTLY LIKE IT HAD BEFORE "SERVICING" AT THE DEALER. ALSO LATER IN THE EVENING I TRIED S
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT HEARD AN USUAL NOISE AND THE VEHICLE BEGAN TO VIBRATE VIOLENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LUG NUTS ON THE REAR PASSENGER WHEEL FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON THE REAR DRIVER SIDE WHEEL, AND THEN AGAIN ON THE REAR PASSENGER SIDE WHEEL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
ALTERNATOR BURNED UP WHILE VEHICLE ON. VEHICLE WAS BEING DRIVEN DOWN CITY ROAD AND WHEN I STOPPED SMOKE AND BURN SMELL OBSERVED. IT WAS FOUND THAT THERE WAS AN INTERNAL FAULT IN THE ALTERNATOR, WHICH SHORTED OUT THE BATTERY, STARTER AND ECM (COMPUTER). CAR HAD TO BE TOWED FOR REPAIR. JEEP WOULD NOT COMPENSATE $2,624 IN REPAIRS AND $267 CAR RENTAL SINCE IT WAS NOT ON RECALL.
CREAKING SOUND FROM PASSENGER'S SEAT WHEN TURNING WITH AND WITHOUT THE SEAT BEING OCCUPIED. DEALERS DO NOT KNOW HOW TO FIX IT. THEY SAID IT WAS A MANUFACTURER DEFECT.
ALTERNATOR GONE WITH LOW MILEAGE 3.6 ENGINE 160 AMP ALTERNATOR. MANUFACTURE SAID THEY HAD A RE-CALL P60 BUT MY BODY STYLE AND VIN. # DIDN'T MATCH. SAME ENG. AND ALTERNATOR ON THE GRAND CHEROKEES THAT WERE RECALLED MAKES NO SENSE WHAT THAT ALTERNATOR IS ON. A BAD ALTERNATOR IS BAD ALTERNATOR. VEHICLE WAS IN MOTION WHEN A WINING NOISE AND BATTERY LIGHT CAME ON,SMELT HOT. *TR
I WAS BACKING INTO MY DRIVEWAY (JEEP WAS IN MOTION) AND HAD THE RADIO ON. I WAS COMING HOME FROM WORK AND THE COMMUTE TOOK 30 MINUTES. WHILE BACKING IN, I HEARD A POPPING NOISE (SIMILAR TO THE NOISE A POP-IT FIREWORK MAKES WHEN IT HITS THE GROUND) INSIDE THE CABIN. I TURNED THE RADIO OFF AND STOPPED THE JEEP TO LISTEN TO THE POPPING. THE POPPING STOPPED AND I IMMEDIATELY SMELLED SMOKE. I THEN SAW THE SMOKE WAS COMING FROM THE RIGHT SIDE OF THE CENTER CONSOLE NEAR THE HEAT/AIR CONTROLS. I THREW THE JEEP IN PARK, REMOVED THE KEYS FROM THE IGNITION, AND EXITED THE VEHICLE. AFTER 5 MINUTES, I OPENED THE DRIVER SIDE DOOR AND SMOKE POURED OUT. IT SMELLED BURNT BUT I DID NOT SEE ANY FLAMES (I COULD HAVE MISSED THEM IN THE 5 MINUTES I WAS STANDING OUTSIDE MY VEHICLE). I TURNED THE JEEP BACK ON IN ORDER TO GET IT INTO MY GARAGE FOR FURTHER INVESTIGATION. UPON RETURNING THE VEHICLE TO MY GARAGE, THE HEADLIGHTS AND INTERIOR LIGHTS BOTH TURNED ON. I HAVE AN APPOINTMENT AT THE JEEP DEALER TOMORROW TO INVESTIGATE FURTHER. I HAVE NO AFTERMARKET PARTS ON THE VEHICLE THOUGH HAVE NOT YET GOTTEN THE VISOR RECALL FIXED. PLEASE PROVIDE INSIGHT IF POSSIBLE. VERY CONCERNED. THIS POSES AN ENORMOUS SAFETY RISK.
CAR STARTED NORMALLY HOWEVER, ONCE I BEGAN DRIVING, A NUMBER OF DIAGNOSTICS ERRORS WERE DISPLAYED ON THE SCREEN. I STARTED TO SMELL AS THOUGH SOMETHING WAS BURNING SO I RETURNED HOME. A FEW MINUTES AFTER THAT, THE ENTIRE CAR WENT DEAD. NO POWER AT ALL. I COULD NOT EVEN LOCK THE DOOR. I SEE THAT THERE WAS A RECALL P60 / NHTSA 14V-634 RELATED TO THE ALTERNATOR AND THE DESCRIPTION OF EVENTS THAT COULD OCCUR WITH THAT, WAS PRETTY CLOSE TO WHAT I EXPERIENCED THIS MORNING. HOWEVER, WHEN I RESEARCHED THIS WITH FCA, I WAS TOLD THAT MY VIN WAS NOT A PART OF THAT RECALL. SO NOW, I AM THINKING THAT I MAY HAVE THIS DEFECTIVE EQUIPMENT IN MY VEHICLE. I HAVE TO HAVE THE CAR TOWED TO A LOCAL DEALERSHIP FOR A DIAGNOSTIC REVIEW BUT OVER THE PHONE, THE SERVICE REP BELIEVED THAT IT SOUNDS LIKE AN ALTERNATOR/BATTERY ISSUE. I HAVE ALSO READ NUMEROUS COMPLAINTS FROM OTHER JEEP OWNERS ABOUT SIMILAR PROBLEMS. I WANT TO BE COVERED IN CASE THIS TURNS OUT TO BE AN ISSUE WHERE MY VEHICLE SHOULD HAVE BEEN INCLUDED IN THE ALTERNATOR RECALL BUT WAS NOT. I WAS LUCKY THAT THE FAILURE OCCURRED BEFORE I GOT AWAY FROM MY HOME AND ON THE FREEWAY. *TR
BATTERY LIGHT CAME ON DASH WHILE DRIVING. DRIVER SUSPECTED LOW BATTERY VOLTAGE. VEHICLE BATTERY WAS REPLACED. AFTER A MILE OR SO OF DRIVING BATTERY LIGHT CAME ON AGAIN, WITH A HIGH PITCHED WHINE FROM THE ENGINE AND BURNING SMELL. ALTERNATOR FAILURE WAS DIAGNOSED. ALTERNATOR AND SERPENTINE BELT WERE REPLACED. OWNER FOUND OUT SUBSEQUENTLY, THAT ALTHOUGH THIS VEHICLE WAS NOT COVERED BY THE JEEP ALTERNATOR RECALL, IT IS THE SAME YEAR AND MODEL OF OTHERS THAT WERE COVERED. REPAIRS COST $250 FOR THE BATTERY, AND APPROXIMATELY $1100 FOR THE ALTERNATOR, BELT AND LABOR. OWNER BELIEVES THAT THIS VEHICLE SHARES THE SAME FAULT AS THE RECALLED VEHICLES. *TR
AS I WAS ENTERING AN EXPRESSWAY ON RAMP WHEN JEEP SLOWED DOWN, WIPERS CAME ON, TURN SIGNALS STARTED FLASHING ERRATICALLY. IT SLOWED TO CRAWL AS I HAD TO INCH MY WAY TO THE SIDE OF THE ROAD AND I COULD NOT FULLY GET OUT OF ROAD. A UTILITY TRUCK STOPPED AND PLACED CONES AROUND MY CAR TO KEEP IT FROM BEING HIT UNTIL TOW TRUCK ARRIVED. I SINCE LEARNED THAT MOST OF THE 2012 ALTERNATORS WERE RECALLED BUT NOT THE 180 AMP ALTERNATORS BUT IT APPEARS IT IS THE EXACT SAME PROBLEM AND I HAVE LEARNED FROM MY MECHANIC AND OTHER WEBSITES THAT MANY OTHER 2012 JEEP GRAND CHEROKEE'S WITH 180 AMP ALTERNATORS ARE HAVING SAME ISSUE AS THE ONES EQUIPPED WITH THE 160 AMP ALTERNATORS. THE ALTERNATOR, BATTERY AND COMPUTER CONTROLLING ALTERNATOR ALL HAD TO BE REPLACED AT A COST OF $2,000. THE DEALER WANTED $3,000. *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2012 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →