2011 Jeep Grand Cherokee complaints

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS MADE TO VEHICLE RELATED TO RECALL. *LD *JS

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS FOR THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. STATELINE CHRYSLER JEEP DODGE RAM FIAT DEALER. LOCATED AT 800 GOLD HILL RD, FORT MILL, SC 29708, WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE RECALL PART WAS UNAVAILABLE. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS TO START THE VEHICLE WITHOUT WARNING AND WOULD SHUT DOWN WHILE DRIVING. THE DEALER WAS CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *DT*JB

TL- THE CONTACT OWNS A 2011 AND 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT A STOPLIGHT AND WHEN TO ACCELERATE THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMAL. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING,. THE VIN WAS INCLUDED IN NHTSA RECALL CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE FOR THE REPAIRED AND WILL BECOME AVAILABLE WITHIN THE YEAR. THE FAILURE MILEAGES WAS APPROXIMATELY 84,000. VIN TOOL CONFIRMED PART NOT AVAILABLE. AW (RECALL RELATED INCIDENT) TS

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. *LD *JS

ON 1/22/20 I SPOKE WITH ASMA AT FCA REGARDING AN ISSUE MY JEEP GRAND CHEROKEE IS HAVING WITH A FUEL RELAY RECALL (NHTSA RECALL NUMBER 19V-813). I INFORMED ASMA THAT MY JEEP HAS STALLED WITHOUT WARNING SEVERAL TIMES WHILE DRIVING- SEVERAL OF THE TIMES WERE WHILE I WAS DRIVING AT HIGH SPEEDS ON THE HIGHWAY. I WAS INFORMED BY ASMA THAT THERE IS NOT A PERMANENT FIX, HOWEVER BECAUSE I WAS EXPERIENCING ISSUES, I COULD TAKE IT TO MY DEALERSHIP FOR A TEMPORARY FIX. ON 1/22/20, I TOOK MY JEEP TO THE DEALERSHIP TO HAVE THE TEMPORARY FUEL RELAY PART PLACED ON MY VEHICLE. WHILE AT THE DEALERSHIP I WAS WARNED THAT SINCE THE PART IS ONLY A TEMPORARY FIX, THEY COULD NOT ESTIMATE HOW LONG IT WOULD BE BEFORE I EXPERIENCED ISSUES AGAIN. ON SATURDAY, 2/1/20 WHILE MAKING A LEFT TURN MY JEEP ONCE AGAIN STALLED WITHOUT WARNING WHILE IN FRONT OF ONCOMING TRAFFIC. OF NOTE, WHEN THE ENGINE STALLS WHILE DRIVING IT ALSO CAUSING THE POWER STEERING TO GO OUT. SO DURING THIS PARTICULAR INSTANCE ON 2/1/20 WHEN THE ENGINE STALLED WITHOUT WARNING WHILE MAKING A LEFT TURN, I WAS FORCED TO DRIVE UP OVER A CURB TO AVOID GETTING HIT DUE TO VEHICLE DECELERATION AND LOSS OF POWER STEERING. ALL OF THIS HAS BEEN DETERMINED TO BE A RESULT OF THE FAULTY FUEL RELAY RECALL. I FILED ANOTHER COMPLAINT WITH TASHA AT FCA RECALL DEPARTMENT ON 2/3/20. PER TASHA, SHE STATES THAT SHE IS GOING TO HAVE A CASE MANAGER REVIEW MY CASE AND CONTACT ME IN 1-3 BUSINESS DAYS. WHEN I QUESTIONED TASHA ABOUT THE SAFTETY OF MY VEHICLE, SHE S

WHEN APPLYING BRAKES TO SLOW DOWN/COME TO A STOP, THE VEHICLE WILL SPORADICALLY STALL. EVERYTHING ELECTRICAL STILL WORKS (RADIO, LIGHTS, STEREO) AND THERE ARE NO WARNING LIGHTS THAT SHOW UP ON THE DASH. THE ONLY WAY TO KNOW THE VEHICLE HAS SHUT OFF IS TO EITHER LOOK AT THE TACHOMETER AND NOTICE THE NEEDLE IS SITTING ON ZERO, OR PRESSING THE ACCELERATOR AND THE VEHICLE DOESN'T MOVE. ONCE THE VEHICLE HAS BEEN SHIFTED INTO NEUTRAL AND THE BRAKES ARE APPLIED, THE VEHICLE STARTS RIGHT UP WITH A PUSH OF THE START BUTTON. ALL PREVIOUS RECALLS FOR THE FUEL PUMP RELAY HAVE BEEN PERFORMED AS WELL AS THE LATEST V62 INTERIM RECALL AS RECENT AS 3 DAYS AGO. VEHICLE STALLED AGAIN THIS MORNING WHILE APPROACHING A 4-WAY STOP SIGN ON THE WAY TO WORK.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, MAKING A RIGHT TURN THE STEERING WHEEL CEASED, WITH SEVERAL WARNING LIGHTS TEMPORARILY ILLUMINATED. THE CONTACT WAS ABLE TO VEER TO THE SHOULDER OF THE ROADWAY. THE CONTACT NOTICED AN ABNORMAL ODOR COMING FROM THE ENGINE. THE CONTACT TURN THE VEHICLE OFF AND CONTACTED AN INDEPENDENT MECHANIC WHO TOWED THE VEHICLE BACK TO THE RESIDENCE. THE NEXT DAY THE VEHICLE RESUMED NORMAL OPERATION AND WAS TAKEN TO (SPITZER CHRYSLER DODGE JEEP RAM OF HOMESTEAD 30101 S DIXIE HWY, HOMESTEAD, FL 33032 (786) 650-3104) WHERE IT WAS DIAGNOSED HOWEVER, THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 132,000.

WHILE DRIVING 2011 JEEP GRAND CHEROKEE WITH CHILDREN IN CAR, THE JEEP JUST STALLS OUT ON ME AND I LOSE CONTROL OF THE STEERING. IT HAS HAPPENED MOST TIMES WHEN I AM MAKING LEFT AND RIGHT TURNS.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PULLING OUT OF A GARAGE THE VEHICLE LOST MOTIVE POWER. THE CONTACT WAS ABLE TO STOP AND RESTART THE VEHICLE. THE DEALER FX CAPRARA CHRYSLER DODGE JEEP RAM - WATERTOWN 18476 US-11, WATERTOWN, NY 13601 (315) 788-7400, WAS CONTACTED BY PHONE AND STATED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE DEALER WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE DEALER IN TURN STATED THAT PARTS FOR THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED AND A CASE WAS FILED. THE MANUFACTURER THEN INFORMED THE CONTACT THAT THE DEALER WOULD BE INFORMED OF THE PROCESS FOR ORDERING THE PART TO FACILITATE THE REPAIR. THE DEALER WAS THEN CONTACTED AND THE CONTACT WAS INFORMED THAT THERE WAS NO SUCH PROCESS FOR ORDERING RECALL REMEDY PARTS. THE CONTACT WAS ABLE TO PURCHASE THE PART FROM A THIRD PARTY HOWEVER, THE DEALER DECLINED TO PERFORM THE REPAIR. THE VEHICLE REMAINED AT THE DEALER WITH THE REPAIR STILL PENDING. THE FAILURE MILEAGE WAS 145,000.

TWO RECENT EVENTS, WHEN BRAKING IN SLOW TRAFFIC THERE WAS SUDDEN ACCELERATION WITH FOOT ON BRAKE. EVEN WITH STRONGER AND FORCEFUL BRAKE PRESSURE THE JEEP WAS STILL MOVING AND WANTING TO KEEP GOING WITH ENGINE REVVING. HAD TO SHIFT INTO NEUTRAL AND THEN ENGINE QUIT REVVING AND THINGS RETURNED TO NORMAL. I HAVE THIS JEEP 10 YEARS AND AM VERY FAMILIAR WITH IT. NEVER ANY WRECKS. NO MEDICAL PROBLEMS. THE FLOOR MAT WAS NOT INTERFERING WITH ANY PEDALS. THE DEALERSHIP WAS NOT AWARE OF ANY RECALLS ABOUT THIS PROBLEM BUT THEY SERVICED THE THROTTLE-BODY AFTER THE FIRST INCIDENT. THIS APPARENTLY WAS NOT THE PROBLEM AS THE UNINTENDED ACCELERATION WHEN BRAKING OCCURRED A SECOND TIME. IN GOOGLING THIS PROBLEM A BLOG MENTIONED THIS COULD BE THE JEEP BRAKE-BOOSTER WHICH HAS BEEN RECALLED AND WAS REPLACED ON MY JEEP 2 YEARS AGO. GOOGLE BRINGS UP THIS SUDDEN ACCELERATION AS A COMMON SEARCH BUT NO CLEAR ANSWERS. I KNOW ABOUT THE TOYOTA ACCELERATION PROBLEM IN THE 1990'S, THAT THEY NEVER FOUND OR ADMITTED ANYTHING MECHANICAL AND ASSUMED IT WAS GRANNY USING TWO FEET. THIS IS ABSOLUTELY A MECHANICAL PROBLEM WITH MY 2011 JEEP. WILL TAKE TO DEALERSHIP BUT THEY ALREADY SAID THEY AREN'T AWARE OF THIS BEING A JEEP DEFECT. I REGISTERED THIS COMPLAINT WITH JEEP CUSTOMER CARE AND THEY SAID IF THE DEALERSHIP CAN'T FIND THE PROBLEM TO CALL THEM BACK AND THEY WILL WORK WITH THE DEALERSHIP TO RESOLVE THIS. THEY WORRISOME THING IS THEY WILL DO SOMETHING FOR $1000 AND THEN I HAVE THIS BRAKE/ACCELERATION OCCUR A

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE DECELERATED AND REVVED WITHOUT WARNING. THE VEHICLE WAS NOT DRIVEN FOR THREE MONTHS DUE TO THE FAILURE WHICH RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE BLEVINS SEAWAY MOTORS DEALER (315-764-0283, LOCATED AT 98 CENTER ST, MASSENA, NY 13662) WHERE THE TECHNICIAN DIAGNOSED AND REPLACED THE CLAM SHAFT SENSOR BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE MAIN FUEL PUMP ASSEMBLY BUT THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THAT THERE WAS AN INTERIM FIX. THE CONTACT WAS PROVIDED CASE NUMBER: 71702932. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHO PERFORMED THE INTERIM FIX AT THE OWNERS' EXPENSE AND TOLD THE CONTACT TO SEND RECEIPTS TO THE MANUFACTURER FOR REIMBURSEMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE 71664667. THE FAILURE MILEAGE WAS 60,500.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED WHILE MAKING A RIGHT TURN, THE VEHICLE SEIZED. THE CONTACT STATED THE "ACC AND FCW WERE OFF" WARNING MESSAGE ILLUMINATED. THE CONTACT STATED SHE WAS ABLE TO RESTART THE IGNITION AND CONTINUED DRIVING. THE VEHICLE WAS TAKEN A DEALER (TEXAN DODGE CHRYSLER JEEP RAM LOCATED AT 18555 EASTEX FWY, HUMBLE, TX 77338,(281) 973-3844) WHERE THEY WERE MADE AWARE OF THE FAILURE AND HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED AS OF YET. THE CONTACT STATED SHE HAD TRIED TO CONTACT THE MANUFACTURER BUT HAD NOT BEEN ABLE TO SPEAK TO A REPRESENTATIVE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE FAILURE MILEAGE WAS 107,000. (RECALL RELATED INCIDENT) TS

AIR RIDE SUSPENSION AIRBAGS HAS TO BE RECHARGED EVERY MONTH SINCE 2019. WHILE PARKED FRONT END BECOMES LOW (DURING 1-MONTH PERIOD) NOT LEAVING APPROPRIATE DISTANCE FROM WHEEL TO TOP OF WHEEL WELL, RESULTING IS A VERY BUMPING RIDE, UNTIL RECHARGED. BRAND NEW OEM LINES AND COMPRESSOR REPLACED. ALSO, WHILE DRIVING 40 MPH OR LESS, "AIR SUSPENSION NEEDS SERVICE" NOTIFICATION COMES ON. FRONT OF HOOD (WHERE THE CHROME JEEP IS DISPLAYED) EXTERIOR NOW SHOWS PAINT CORROSION.

TWICE IN THE LAST TWO MONTHS, MY VEHICLE EXPERIENCED AN UN-COMMANDED ENGINE SHUT. BOTH TIMES MY VEHICLE WAS TRAVELING AT OR ABOUT 50 MPH DECELERATING TO AN APPROACHING RED LIGHT. I WOULD RECEIVE A (FCW LIGHT INDICATION AND AUDIBLE WARNING, RPM WOULD READ ZERO, NO POWER STEERING, AND NO POWER ASSISTED BRAKES). I WOULD PUT MY CAR IN PARK ONCE I CAME TO A COMPLETE STOP THEN RESTART MY VEHICLE AND ALL SYSTEMS WOULD READ NORMAL.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE KEY WAS IN THE IGNITION, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITH THE REMOTE START FEATURE. THE ORIGINAL RON CARTER CHEVROLET BUICK GMC AUTOLAND LOCATED AT 3205 FM 528 RD, ALVIN, TX 77511, (281) 402-9761) WAS CONTACTED BY PHONE. THE CONTACT WAS INFORMED THAT VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND 19V813000 (ELECTRICAL SYSTEM) AS POSSIBLE SOLUTIONS TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000. *DT CONSUMER HAS STATED THIS HAS HAPPENED ON MULTIPLE OCCASIONS.*JB

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. WHEN THE VEHICLE WAS SHIFTED INTO NEUTRAL AND RESTARTED, IT RESUMED NORMAL OPERATION. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS PREVIOUSLY INCLUDED IN AN UNKNOWN RECALL REGARDING THE REPROGRAMMING OF THE POWER TRAIN CONTROL MODULE. THE VEHICLE WAS REPAIRED PER THE MANUFACTURER'S RECALL; HOWEVER, THE FAILURE RECURRED. ADDITIONALLY, WHILE DRIVING ON SEVERAL OCCASIONS, THE SERVICE 4 WHEEL DRIVE AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. JOHN SULLIVAN CHRYSLER DODGE (950 HARTER PKWY, YUBA CITY, CA 95993, 855-580-5113) WAS CONTACTED BY PHONE AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 71748777. THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE USING THE START BUTTON FEATURE, THE VEHICLE TOOK AN EXTENSIVE AMOUNT OF TIME TO START. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO LOANER VEHICLES. THE MANUFACTURER WAS UNABLE TO BUY THE VEHICLE BACK. THE MANUFACTURER PROVIDED CASE NUMBER: 71742907. THE APPROXIMATE FAILURE MILEAGE WAS 118,400. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LEATHER COVER ON THE DASHBOARD WRINKLED UP. THE VEHICLE WAS TAKEN TO CRYSTAL CHRYSLER DODGE JEEP OF BROOKSVILLE (352-597-1265, LOCATED AT 4358 CORTEZ BLVD, BROOKSVILLE, FL 34613) AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ALSO STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.

I WAS DRIVING MY 2011 JEEP GRAND CHEROKEE DOWN A CITY STREET WHEN WITH OUT ANY WARNING THE VEHICLE COMPLETELY CUT OFF. I COULD NOT CONTROL THE VEHICLE AT ALL NOT EVEN HONK THE HORN TO LET OTHER DRIVER KNOW SOMETHING IS WRONG WITH MY VEHICLE. WHEN I TOOK IT TO GET FIXED THE DEALERSHIP SAID I NEED A NEW TOTALLY INTERGRATED POWER MODULE

ON AN INTERMITTENT BASIS I HAVE EXPERIENCED PROBLEMS STARTING MY JEEP. THEN, ON DECEMBER 25, 2019, I RECEIVE THE V62 FUEL PUMP RELAY RECALL FOR MY JEEP, WHICH PROVIDES AS FOLLOWS:*DT OUR RECORDS INDICATE THAT YOUR VEHICLE [1] WAS INCLUDED IN PREVIOUS SAFETY RECALL P54 (NHTSA 14V-530) OR SAFETY RECALL R09 (NHTSA 15V-115). THE REMEDY FOR THE PREVIOUS RECALLS WAS TO REPLACE THE FUEL PUMP RELAY. IF YOU HAD EITHER OF THESE RECALLS COMPLETED, THE INSTALLED REMEDY RELAY IS SUSCEPTIBLE TO SILICON CONTAMINATION ON THE RELAY CONTACTS, WHICH CAN CAUSE THE RELAY TO FAIL. A FUEL PUMP RELAY FAILURE CAN RESULT IN A NO-START CONDITION OR AN ENGINE STALL CONDITION IF THE VEHICLE IS RUNNING. A VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING. ['] THE REMEDY FOR THIS CONDITION IS NOT CURRENTLY AVAILABLE. THIS WAS OF GREAT CONCERN. IN THE 1980S I WAS DRIVING ON THE CONGESTED FREEWAYS OF LA WHEN MY BMW SUDDENLY JUST TURNED OFF. I BARELY MANAGED TO COAST TO THE BREAKDOWN LANE WITHOUT BEING REAR ENDED. I WAS IN TERROR AS I HAD JUST BEEN REAR-ENDED A YEAR PRIOR WHILE AT A COMPLETE STOP ON THE FREEWAY. TO THIS DAY I HAVE PAIN IN MY SHOULDER, AND TWO PINCHED NERVES IN MY NECK. SO, I CALLED THE FCA RECALL ASSISTANCE CENTER SERVICE NUMBER. GIVEN THAT THERE IS CURRENTLY NO REMEDY, AND THAT 'VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING', I WAS GOING TO ASK FOR A RENTAL VEHICLE. HOWEVER, THE SERVICE AGENT INSISTED THAT I FIRST HAD TO T

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION IN THE MAIL FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT HAD NOT SPOKEN WITH A LOCAL DEALER OR THE MANUFACTURER REGARDING THE RECALL. THE CONTACT STATED THAT HER NEPHEW EXPERIENCED A SLIGHT HESITATION WITH THE TRANSMISSION AFTER PLACING THE VEHICLE INTO DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 119,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE HORN IS GOING IN AND OUT EVEN AFTER BEING REPLACED. IT WILL WORK FINE THEN NOT WORK AT ALL.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 50 MPH ON THE HIGHWAY, THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. DWAYNE LANE'S CHRYSLER JEEP DODGE RAM (10515 EVERGREEN WAY, EVERETT, WA 98204) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 123,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AUTOMATIC WINDOWS RAISED UP IN ONLY SMALL INTERVALS. THE CONTACT FELT THAT THIS WAS A SAFETY ISSUE IF A QUICK EXIT WAS REQUIRED. WHILE DRIVING WITH THE CRUISE CONTROL ENGAGED, BRAKING WAS REQUIRED AND THE VEHICLE ALMOST CAME TO A COMPLETE STOP. THE FAILURE NEARLY CAUSED THE CONTACT'S VEHICLE TO BE REAR ENDED. NEW CARLISLE CHRYSLER JEEP DODGE RAM - TOBEY AUTO GROUP (580 N MAIN ST, NEW CARLISLE, OH 45344) REQUIRED THE CONTACT TO LEAVE THE VEHICLE FOR A COUPLE OF DAYS WITH NO GUARANTEE OF BEING DIAGNOSED. THE CONTACT DID NOT LEAVE THE VEHICLE AT THE DEALER AND IT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 39,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), WHICH HAD BEEN REVISED. ALBERIC CHRYSLER DODGE JEEP (AVE. KENNEDY KM 2.5 SAN JUAN, PR 00936-8320) STATED THAT THEY WOULD ONLY REPLACE THE WATER SHIELD PER THE RECALL AND NOT THE ACTUAL BRAKE BOOSTER. THE CONTACT THEN SPOKE WITH FLAGSHIP CHRYSLER DODGE JEEP RAM (CARR. #2, KM 14.7, HATO TEJAS, BAYAMN, 00959, PUERTO RICO, +1 787-301-0408) AND WAS INFORMED THAT THEY WOULD HAVE TO INSPECT THE VEHICLE TO DETERMINE THE REMEDY FOR THE RECALL. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE BOOSTER WAS CORRODED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE RECALL REPAIR HAD NOT BEEN PERFORMED. THE FAILURE MILEAGE WAS 60,000.

VEHICLE CONSTANTLY STALLS. RECALL WAS PERFORMED FOR THE FUEL PUMP RELAY HOWEVER THIS DID NOT COMPLETELY SOLVE THE PROBLEM AS IT STILL STALLS RANDOMLY OR WON'T START AT ALL. HUGE SAFETY CONCERN HAVE BEEN ALMOST HIT ON THE ROAD FROM RANDOM STALLS. TOOK IT TO MY LOCAL MECHANICS AND THEY SAY THE FUEL PUMP RELAY IS BURNING OUT THE FUSES AND I NEED TO CONSTANTLY CHECK ON THEM TO MAKE SURE THEY'RE NOT BURNT OUT. TOOK IT TO BROOKDALE CHRYSLER JEEP DODGE AFTER RECALL WAS PERFORMED TO COMPLAIN ABOUT IT STILL STALLING YEARS AGO. BROOKDALE CHRYSLER REFUSED TO PERFORM ANY SERVICE AS THEY COULD NOT 'DUPLICATE' THE ISSUE. EVER SINCE THEN I'VE BEEN DEALING WITH THIS ISSUE AND IT'S HORRIFYING TO DRIVE THE VEHICLE SOMETIMES AND INCREDIBLY DISAPPOINTED AS I'M STILL PAYING OFF THIS VEHICLE. RANDOMLY STALLS ON TURNS, CITY ROADS, HIGHWAY SPEEDS, OR EVEN WHEN IN IDLE.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT POWERED OFF THE ENGINE, RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE NORMALLY. THE CONTACT STATED THAT THE RPMS WERE DECREASING, WHICH CAUSED THE VEHICLE TO SLOW DOWN. THE CONTACT MENTIONED THAT THE VEHICLE STALLED WHILE DRIVING AT A LOW SPEED. THE BATTERY WAS REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE EXITING A PARKING LOT, THE VEHICLE ACCELERATED WITHOUT WARNING. AS A RESULT, THE DRIVER CRASHED INTO ANOTHER VEHICLE. THE DRIVER SUSTAINED FOOT AND BACK INJURIES, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE OTHER DRIVER WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

ON SEVERAL OCCASIONS, MY JEEP GRAND CHEROKEE LTD, HAS STARTED TO STALL OUT WHEN I AM ACCELERATING FORWARD. IT WAS IN MOTION WHEN THIS HAPPENED, AND HAS SHOWN A ZIGZAG ICON, ON MY SCREEN,( WHICH I AM NOT SURE OF THE MEANING OF THAT ICON). BUT I DO KNOW IF FEELS AS THOUGH IT IS A FUEL FAILURE, PROBLEM. THIS HAS BEEN ON CITY STREETS, AND WHEN COMING OUT OF A TURN ON ACCELERATION. IT ALMOST HAS COME TO A STALL, ON ALL OCCASIONS. THIS HAS HAPPENED WITHOUT NOTICE, ON AT LEAST, HALF A DOZEN TIMES. IT IS SCARY AS I SOMETIMES NEED TO HAVE MORE POWER, THAN I AM GETTING WHEN IT STALLS. IT HAS ENOUGH HESITATION, TO CAUSE ME TO BE IN DANGER AT TIMES. I AM TRYING TO GET AN APPT AT JIM SMOLICH MOTORS, IN BEND OREGON, TO HAVE IT CHECKED OUT, BUT I DID NOTICE A RECALL NOTICE, THAT IS DEALING WITH THIS ISSUE, AND THAT IS WHAT I BELIEVE THIS IS. PLEASE REPLY AND SET UP AN APPT. WITH THE ABOVE JEEP DEALER IF YOU CAN. THANK YOU. [XXX], BEND OREGON. PH [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE I AM DRIVING THE CAR WITH MY KIDS ON THE HIGHWAY AND SUDDENLY THE FUEL PUMP FAILED DUE TO RELAY FAILURE AND THE CAR IMMEDIATELY STOPS IN THE MIDDLE OF THE HIGHWAY ALSO, SOMETIMES THE CAR NO-START. I NEEDED TO TERNED THE SWITCH OFF FOR A FEW MINUTES AND THEN IT STARTS AGAIN. I WENT TO THE JEEP SERVICE CENTER AND THEY RECOGNIZED AND CONFIRMED IT AS MANUFACTURER RECALL NUMBER: V62 OR (NHTSA RECALL NUMBER: 19V-813). THEY SAID THEY DON'T KNOW HOW TO SOLVE IT DUE TO "REMEDY NOT YET AVAILABLE" AND THEY ACTUALLY DON'T SEE ANY OPEN RECALL ON THEIR SYSTEM BY THE COMPANY JEEP. I SHOW THEM WHAT SAFERCAR.COM SAYS ON THE INTERNET BUT THEY SAID THEY COULDN'T HELP DUE TO LACK OF INFORMATION AND INSTRUCTIONS FROM THE MANUFACTURE AND JEEP COMPANY. I CALL 1-800-853-1403 BUT THE GUY COULDN'T HELP ME IF I AM CURRENTLY OUT OF THE US. I ALSO CALL 1-586-274-8176 OF INTERNATIONAL SERVICE BUT NO ANSWER OR ASSISTANCE. I BOUGHT THE CAR IN THE US AND IT IS NOW WITH ME DURING MY STAY IN ISRAEL - THE COMPANY SERVICE JUST DOESN'T HAVE A REMEDY OR SOLUTION OR JEEP INSTRUCTIONS ON HOW TO FIX IT. THIS IS VERY UNSAFE TO DRIVE THE CAR. (RECALL RELATED INCIDENT) TS

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE SHUT OFF WITHOUT WARNING. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THE ALTERNATOR AND BATTERY FAILED DUE TO A FAULTY ALTERNATOR. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,977.

WHILE DRIVING CAR WOULD STALL. I AM AFRAID THAT I WILL GET HIT FROM BEHIND DUE TO THIS PROBLEM. I WAS NOTIFIED THAT IT'S A NEW RECALL., AND NEEDS IMMEDIATE ATTENTION. NOBODY NEEDS TO GET HURT DUE TO LACK OF ATTENTION TO THIS PROBLEM. THE PART SHOULD BE OUT AND READY TO BE REPLACED. THIS IS A BIG SAFETY ISSUE AND AGAIN, NEEDS IMMEDIATE ATTENTION. THIS HAPPENS UNANNOUNCED..WHILE DRIVING, TURNING ECT. I'M SCARED..AND WAS TOLD NOT SURE WHEN PART WILL BE COMING IN POSSIBLY MID JANUARY! THAT'S CRAZY! I MIGHT HAVE GOTTEN THIS PART REPLACED IN THE PAST NOT SURE..WILL TRY AND FIND OUT FROM THE MECHANIC. BUT IT HAPPENED ED AGAIN ABOUT 2 WEEKS AGO. PLEASE ADVISE. THANK YOU

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING AND ATTEMPTING TO TURN THE VEHICLE TO THE LEFT, THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE CONTACT NEEDED TO DEPRESS THE BRAKE PEDAL WITH EXCESSIVE FORCE. THE CONTACT PLACED THE VEHICLE IN PARK AND TURNED OFF THE IGNITION. WHEN THE VEHICLE WAS RESTARTED, IT RESUMED NORMAL OPERATION. THE FAILURE OCCURRED A TOTAL OF FIVE TIMES WITH ONE OF THE FAILURES OCCURRING WHEN MAKING A RIGHT TURN INSTEAD. THE CONTACT CALLED ORR CHRYSLER DODGE JEEP (LOCATED AT 900 TRUMAN BAKER DR, SEARCY, AR 72143, 501-279-3311) WHERE IT WAS DETERMINED THAT BECAUSE THERE WAS NO CHECK ENGINE WARNING INDICATOR ILLUMINATED, THEY WOULD NOT BE ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDE CASE NUMBER: 57815893. THE CONTACT WAS INFORMED TO HAVE THE DEALER DIAGNOSE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,167.

BUBBLING/WRINKLEING/DELAMINATION OF DASHBOARD COVER CAUSE INCONSISTENT VIEW THRU WINDSHIELD BECAUSE OF LIGHT REFLECTION/REFRACTION BEING DISTORTED ON INSIDE OF WINDSHIELD.

I HAVE HAD THIS JEEP IN SHOP TO FIND OUT THAT THE TIPM IS NO GOOD THE LOW BEAM HEADLIGHTS DO NOT WORK THE HEATER TURNS ON AND OFF WHENEVER IT WANTS AND NOT SURE WHAT ELSE IS ACTING UP BUT THIS IS ALL WHILE DRIVING OR SITTING STILL. I HAVE CALLED CHRYSLER AND FILED A COMPLAINT AND TRIED TO GET HELP AS THIS IS A 1500 DOLLAR FIX AND HAVE READ THAT THERE WAS A CLASS ACTION LAW SUIT FOR THIS YEAR AGAINST THEM FOR THIS IN CALIFORNIA AND THAT THOSE INVOLVED WERE GIVEN SOME TYPE OF SUPPLEMENTAL HELP TOWARD THEIR REPAIR BILL.

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 75 MPH, THE STEREO SHUT OFF AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE ENGINE SHUT OFF SOON AFTER AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE CONTACT'S HUSBAND REPLACED THE ALTERNATOR, BUT THE FAILURE CONTINUED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.

DASHBOARD IN MY INSURED'S JEEP WARPED IN HIGH HEAT WHILE IT WAS PARKED.

CAR IS STALLING WHEN PULLING UP TO A STOP.

I HAVE A 2011 JEEP GRAND CHEROKEE OVERLAND. IT WAS SUBJECT TO A RECALL (P54) WHICH WAS FOR A FAULTY FUEL PUMP RELAY. THE FAULTY FUEL PUMP RELAY WOULD CAUSE THE JEEP TO LOOSE ALL POWER WHICH, IN TURN, CAUSED A LOSS OF POWER TO STEERING AND BRAKING MAKING THE CARE EXTREMELY DANGEROUS IF DRIVING WHEN THE FUEL PUMP RELAY FAILED. I HAD THE RECALL COMPLETED, BUT IN 2019 THE VERY SAME PROBLEM STARTED AGAIN. I CALLED JEEP AND THEY SAID TO TAKE THE VEHICLE TO AN AUTHORIZED JEEP DEALER AND IF THEY VERIFIED THE FUEL PUMP RELAY WAS FAULTY THEY WOULD PAY FOR REPAIRS. I DID THAT AND ACTUALLY CALLED JEEP WHEN TO NOTIFY WHEN I TOOK THE CAR IN. THE JEEP DEALER VERIFIED THE FUEL PUMP RELAY WAS FAULT AGAIN AND REPLACED. BUT, JEEP FAILED TO PAY AND I HAD TO. THEY HAVE NOT REFUNDED THE COST TO ME. JEEP HAS REPLACED A FAULTY FUEL PUMP RELAY WITH EXACTLY THE SAME THING, A FAULTY FUEL PUMP RELAY, EXPOSING MOTORISTS TO EXTREME DANGER. IF YOU ARE DRIVING DOWN THE HIGHWAY, IN TRAFFIC AND YOU LOOSE STEERING AND BRAKING SERIOUS INJURY OR DEATH COULD BE INVOLVED. JEEP KNEW WHAT IT WAS DOING IN REPLACING A FAULTY PART WITH EXACTLY THE SAME FAULTY PART IN THE RECALL.

I DRIVING GETTING READY TO TURN THE CORNER AND MY JEEP JUST DIES . THE RADIO AND EVERYTHING STAYS ON BUT I LESS POWER STEERING AND BRAKES ARE HARD TO PUSH AND NO GAS. IF I PUT IT IN PARK AND TRY TO RESTART IT'S DOES START WITHOUT A PROBLEM .. IT HAS DONE THIS A COUPLES TIMES BEFORE.. THERE WAS A TIME A COUPLE MONTHS AGO WHEN I WAS SITTING AT A STOP LIGHT WENT TO GO AND COULDN'T .. AND THEN ONE OTHER TIME 2 WEEKS AGO ALSO TRYING TO TURN A CORNER (IT'S ALL AT RANDOM WHEN IT HAPPENS NO WARNING ) THERE ARE NO WARNING LIGHTS ON

MY 2001 JEEP GRAND CHEROKEE HAS A DEFECT ON CYLINDER# 2 APPARENTLY THERE WAS NO RECALL EVEN THOUGH IT IS A DEFECT. MY LIGHTS WOULD FLICKER IN DRIVE SITTING AT A RED LIGHT, STILL DOES, AND NOW THE ENGINE IS STARTING TO RUN ROUGH, AFTER MORE AND MORE RESEARCH COME TO FIND OUT THIS IS AN ISSUE WITH THESE JEEPS NEVER A RECALL BUT THERE WAS AN EXTENDED WARRANTY THAT WAS PUT OUT BY CHRYSLER 10 YRS OR 150,000 MILES. JUST FOUND THIS OUT A COUPLE OF DAYS AGO, I HAVE 152,000, SO THEY WOULD NOT HONOR THEIR WARRANTY. I HAVE DOCUMENTATION THAT CYLINDER 2 WAS AN ISSUE IN 2017 I HAVE DOCUMENTATION WHERE MY CAR WAS DIAGNOSED WHEN IT HAD 95,000 MILES AT THE TIME IT WAS WASN'T A DEALERSHIP SO THEY WOULDN'T ACCEPT IT. ITS GOING TO COST ME AROUND $4,000-$6,000 TO GET IT FIXED, NOT SURE WHY IT HAS TO BE DEALERSHIP DOCUMENTATION , I FEEL THAT CHRYSLER HAS BEEN HIDING THIS FROM CONSUMERS TO SAVE MONEY AND LET THE CONSUMER TAKE THE FALL FOR A DEFECT THAT THEY WERE AWARE OF. WHY CANT THIS BE RECALLED? REGARDLESS OF MILES, VERY DISGRUNTLED WITH CHRYSLER FOR PUTTING OUT PRODUCTS THAT HAVE ISSUES, I HAVE TAKEN MY JEEP TO EVERY RECALL IT HAS HAD AND ITS BEEN ABOUT 5 OF THEM. I LOVE THE JEEP BUT THE MECHANICAL AND ELECTRICAL OF JEEP HAS MANY ISSUES WOULD NOT RECOMMEND TO ANYONE. HOW MANY PEOPLE HAVE TO HAVE THESE ISSUES IN ORDER FOR IT TO BE RECALLED?

MY BATTERY LIGHT CAME ON SO I PULLED OVER AT AN ADVANCED AUTO AND HAD THE BATTERY CHECKED. THIS WAS ON MY WAY TO WORK. THEY TESTED MY BATTERY AND SAID THE BATTERY THAT I HAD JUST REPLACE 3 MONTHS EARLIER HAD A BAD CELL. HOW IS THAT POSSIBLE? I HAD IT REPLACED AND THEN TRIED TO START THE VEHICLE TO TEST THE ALTERNATOR. AT THAT POINT MY ALTERNATOR STARTED SMOKING AFTER THE VEHICLE STARTED. THEY SAID MY ALTERNATOR WASNT CHARGING ENOUGH AND IT NEEDED REPLACED. AT THIS POINT I HAD TO DISCONNECT MY BATTERY TO STOP THE ALTERNATOR FROM SMOKING. WHEN I DID THIS, MY BATTERY FELT UNUSUALLY HOT. GOT IT TESTED AND IT BLEW MY BATTERY. I REPLACED THE BATTERY AND THE ALTERNATOR AND THEN THE STARTER WAS NOT FUNCTIONING AT ALL. I REPLACED THE STARTER AND THERE WAS NO CHANGE. THE STARTER WAS NOT GETTING ANY POWER. AS IM READING THROUGH THE COMPLAINTS SECTION THE ONLY TWO THINGS IT COULD BE IT SEEMS IS THE TIPM OR THE PCM. THIS SEEMS LIKE IT SHOULD BE A MAJOR SAFETY CONCERN AND SHOULD BE LOOKED INTO BEFORE SOMEONE GETS HURT. MAYBE COULD BE A CLASS ACTION LAWSUIT ON JEEP AS IT SHOULD STAND BEHIND ITS PRODUCT.

CONTINUING MY LAST COMPLAINT - I GO TO JEEP TO FIX MY BLUETOOTH THEY TELL ME ITS $135 (WHICH WAS NEVER MENTIONED ON THE PHONE TO ME AS I CALLED TO MAKE AN APPOINTMENT.) I TOLD THEM I DONT HAVE THAT RIGHT NOW. THEY INSISTED I HAD TO GET MY CAR FIXED FOR THE SUN VISOR RECALL WHICH I HAVEN'T DONE SO THEY TELL ME IT'LL TAKE 2.5 HOURS . I SHOULD LEAVE AND COME BACK SO THEY MAKE ME GET A RIDE WITH A RANDOM DRIVER WHO WORKS FOR THEM TO TAKE ME SOMEWHERE AND COME BACK WHEN FINISHED JUST FOR THEM TO REACH BACK OUT TO ME WITHIN 20 MINUTES AND TELL ME THEY HAD NO PARTS THEY HAD TO ORDER IT. WHICH PISSED ME OFF BECAUSE THAT WASTED MY TIME MONEY AND ENERGY WHEN THEY SHOULD HAVE CHECKED TO SEE IF THE PART WAS THERE BEFORE I LEFT THE DEALERSHIP. NOW WHO KNOWS WHEN I'LL HAVE THE TIME TO GET THIS RECALL DONE. THIS RECALL HAS BEEN SINCE 2015 WHEN I BOUGHT THE VEHICLE AND THEY ONLY MENTIONED ONE RECALL TO ME SINCE I'VE HAD THE CAR WHICH HAD SOMETHING TO DO WITH THE BREAKS. JEEP DEALERSHIPS NEED TO LEARN HOW TO COMMUNICATE BETTER WITH BETTER SERVICE GOING BACK TO MY LUG NUTS THEY SAID THEY HAD NO CLUE WHAT I WAS TALKING ABOUT!

THE LUG NUTS ON THE VEHICLE WERE SWOLLEN AND APPARENTLY IT'S A KNOWN ISSUE WITH JEEP I HAD TO PAY MONEY OUT MY OWN POCKET TO BUY NEW LUG NUTS TO ROTATE MY TIRES WHICH COST OVER $200 AND WHEN I CONTACTED JEEP VIA EMAIL THEY SAID THEY WERE GOING TO DIAGNOSE THE PROBLEM AND REACH BACK TO ME IT'S BEEN OVER A YEAR NOW AND HAVENT HEARD FROM THEM I CONTACTED THEM 3 MORE TIMES AND NO RESPONSE. NOW I HAVE AN ISSUE WITH MY BLUETOOTH BEING CONNECTED TO MY PHONE IT KEEPS KICKING MY PHONE OUT I DID A RESET AND HASN'T WORKED AND JEEP DEALERSHIP IS TELLING ME ITS $135 TO FIX WHICH I REFUSE IF THERE IS A KNOWN PROBLEM WITH JEEP AND THE RADIOS THAT SHOULD BE ON RECALL AS WELL. I HAVE TO RE-PAIR MY PHONE EVERYTIME I GET BACK INTO MY CAR. THE BLUETOOTH HASN'T BEEN WORKING SINCE MAY 2019 AND MY LUG NUTS HAD TO BE REPLACED LAST YEAR AUGUST 2018. I BOUGHT THIS CAR IN 2015 AND THE DEALERSHIP TOLD ME I HAD 5 YEAR WARRANTY COME TO FIND OUT I HAD ONE YEAR REMAINING BECAUSE IT STARTED IN 2011 WHEN THE CAR WAS MADE. CUSTOMER SERVICE SUCKS MORE AND MORE WITH THESE DEALERSHIPS NOT KNOWING A THING ! THEY JUST TELL ME THEY DONT KNO ANYTHING ABOUT THIS OR THAT THAT I COMPLAIN ABOUT. RIDICULOUS

I PREVIOUSLY REPORTED THAT THIS 2011 JEEP GRAND CHEROKEE (3.6 PENTASTAR ENGINE) STALLS WITHOUT WARNING. THE VEHICLE HAS STALLED AT LEAST TWICE IN AUGUST, NUMEROUS TIMES IN SEPTEMBER, AND ALREADY TWICE THIS MONTH (OCTOBER). WHAT IS MORE CONCERNING IS THERE IS NO CHECK ENGINE LIGHT THE WARNS OF THE PENDING STALL CONDITION. ALSO, I HAVE HAD THE THERMOSTAT, LIFTERS, TAPPETS, ROCKER ARMS, CYLINDER HEAD, SPARK PLUGS, AND IGNITION COILS REPLACED AND PROBLEM SEEMS TO BE GETTING WORSE. THE VEHICLE WAS TAKEN TO THE DEALER (KOONS TYSONS CORNER). THE DEALER CANNOT READ ANY ACTIVE OR STORED CODES FOR THE STALLING ISSUE. ADDITIONALLY, THE SHOP FOREMAN ADVISED THAT IT APPEARED TO BE THE FUEL PUMP. I ORDERED THE $540.00 FUEL PUMP AND HAD REPLACED ON MONDAY OCTOBER 7, 2019 FOR AN ADDITIONAL $630.00. IRONICALLY ENOUGH, THE VEHICLE STALLED GOING HOME AND THE FUEL PUMP REPAIR DID NOT FIX THE ISSUE. THE MECHANIC AND SERVICE ADVISOR NOW SAY THAT I SHOULD REPLACE THE PCM AND THEN THE TIPUM IF ALL ELSE FAILS. THIS IS AN ADDITIONAL $3,000.00 IN ESTIMATED SERVICE THAT THEY CANNOT GUARANTEE THAT WILL FIX THE ISSUE. THE MOST CONCERNING THING IS THAT CHRYSLER WILL NOT BE HELD ACCOUNTABLE FOR THIS. I HAVE ALSO FILED A COMPLAINT WITH FCA, WHOM INITIALLY JUST CLOSED THE CASE. I THEN FILED ANOTHER ONE TODAY AND REQUESTED TO SPEAK WITH A CASE MANAGER, WHICH IS PENDING (NO FAITH AT THIS POINT). IT SHOULD ALSO BE NOTED THAT FCA IS AWARE OF THIS ISSUE AS ADDRESSED IN THE RECALL: CHRYSLER IS RECALLING 188,723 201

I WAS DRIVING ON THE I 595 HIGHWAY EAST BOUND AT NORMAL SPEED IN MOTION, WHEN SUDDENLY MY CAR BEGAN SLOWING DOWN DRAMATICALLY, I DID THE BEST I COULD QUICKLY TO GET OFF ON THE SHOULDER, SUDDENLY ALL OF MY ELECTRICAL SYSTEM VOLTAGE DROPED DISABLING MY SYSTEMS ,THEN I BEGAN FEELING HEAT COMING FROM THE AIR CONDITIONER AND AREA'S OF THE CAR I, QUICKLY TRIED TO OPEN MY WINDOWS BUT WAS UNSUCCESSFUL TO FRONT WINDOWS , I QUICKLY RELEASED MY SEATBELT TO A READY TO EVACUATE THE CAR , I WAS FRIGHTENED SCARED BUT HAPPY THE I DIDNT CAUSE AN ACCIDENT TO ME AND OTHERS. .

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WILE DRIVING 15 MPH, THE VEHICLE STALLED AND RESTARTED AND THERE WAS AN ABNORMAL BURNING ODOR COMING FROM THE VEHICLE. IN ADDITION, THE LOW VOLTAGE INDICATOR ILLUMINATED. THE CONTACT CALLED ELK GROVE DODGE CHRYSLER JEEP (8575 LAGUNA GROVE DR, ELK GROVE, CA 95757, (916) 405-2600) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 136,000.

ALTERNATOR RECALL ALREADY EXISTS FOR THIS 2011 PRODUCTION 8/2010, 3.6 LTR. 160 AMP. MY BATTERY LIGHT IS ON AND DEALER SAID ITS PROBABLY THE PCM. QUOTED 850 FOR PART .MY VIN DOESN'T SHOW UP ON ABOVE RECALL, EVEN THOUGH ALL QUALIFYING CRITERIA IS MET. WHY? CAR WILL STALL WHEN BATTERY IS DEAD. CANT BE DRIVEN AT NIGHT. DISABLEC VET CAREGIVER.

OUR JEEP GRAND CHEROKEE CAUGHT FIRE WHILE SITTING IN THE CARPORT UNDER OUR HOME UNATTENDED AND UNPOWERED ON AUGUST 25 2018. THE 2011 JEEP GRAND CHEROKEE WAS SERVICED BY THE SPITZER CHRYSLER JEEP DEALER IN HOMESTEAD FLORIDA ON AUGUST 22 2018 FOR RECALL R71/NHTSA 15V-879 PLUS TWO OTHER ITEMS. THE VEHICLE WAS PICKED UP LATE ON FRIDAY AUGUST 24 AND DRIVEN HOME WHERE THE VEHICLE REMAINED PARKED UNTIL IT CAUGHT FIRE THE NEXT MORNING AROUND 1135. I HAD JUST WALKED PAST THE CAR AT AROUND 1130 AND EVERYTHING WAS FINE. BY 1155 WE NOTICED SMOKE COMING FROM UNDER OUR HOME AND I RUSHED DOWN TO FIND A BLAZING INFERNO. I CALLED 911 AND IMMEDIATELY STARTED FIGHTING THE FIRE TO PREVENT MY HOME FROM CATCHING FIRE AND BURNING DOWN. FIRE INSPECTIONS WERE COMPLETED BY THE STATE FIRE MARSHALL, USAA INSURANCE FIRE INSPECTOR, FCA CHRYSLER FIRE INSPECTOR, AND ZURICH INSURANCE FIRE INSPECTOR. THE RECALL AND FIRE WAS CAUSED BY A FAULTY MANUFACTURING AND ASSEMBLY PROCESS. FCA CHRYSLER CHOOSE TO DENY ANY RESPONSIBILITY IN BUILDING A DEFECTIVE VEHICLE AND DEVELOPING A RECALL WHICH ONCE APPLIED MADE OUR VEHICLE MORE LIKELY TO CATCH FIRE. OUR GRAND CHEROKEE IS NOT THE ONLY VEHICLE TO CATCH FIRE AFTER THE RECALL WAS APPLIED. A QUICK SEARCH ON THE INTERNET WILL FIND OTHERS THAT HAVE BURNED POST RECALL. MY INSURANCE CARRIER RELAYED TO ME THAT ONE AGENT HAD ADVISED A FRIEND NOT THE HAVE THE RECALL DONE AS SOME CARS WERE BURNING POST RECALL. WHILE FCA CHRYSLER IS TRYING TO PLACE BLAME ON THE DEALER WHO APPLIED T