Page 27 of 33 · complaints 1,301–1,350 of 1,641

2011 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →

Service Brakes
Filed Aug 13, 2014NY

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT HAD BEEN WAITING SINCE APRIL 1, 2014 FOR THE VEHICLE TO BE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT WAS INFORMED THAT THERE WERE 400 PEOPLE ON THE WAITING LIST FOR REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Equipment Adaptive/Mobility
Filed Aug 13, 201443,000 milesFL

DASHBOARD IS MELTING AND LEATHER IS COMING OFF THE DASHBOARD. LESS THAN 10,000 MILES OVER 36,000 AND BOUGHT A $3,000 5YR 75,0000 MILE EXTENDED WARRANTY AND JEEP WOULD NOT COVER THIS. POTENTIAL SAFETY ISSUE. *TR

Power Train
Filed Aug 13, 201436,254 milesCA

WHILE DRIVING UP THE FREEWAY RAMP AND ACCELERATING PAST 50 MPH THE ENTIRE VEHICLE STARTED TO SHAKE. HAD TO IMMEDIATELY GET OFF THE FREEWAY, STOP THE VEHICLE AND HAVE IT INSPECTED BY OUR LOCAL MECHANIC. IT WAS A FRIGHTENING INCIDENT FOR MY WIFE AND KIDS. *TR

Electrical System
Filed Aug 12, 201452,000 milesTX

I'VE BEEN RESEARCHING ONLINE OF SIMILAR PROBLEMS AND IT ALL POINT TO THE (TIPM). MY CAR DOES NOT START, AND WHEN IT STARTS, IT STALLS RIGHT AWAY. THE TRUCK EVEN STALLED WHILE RUNNING, LUCKILY I WAS GOING LESS THAN 35 MPH WITH VERY LITTLE TRAFFIC, I COULD ONLY IMAGINE IF THIS COULD HAVE HAPPENED WHILE I WAS DRIVING ON THE FREEWAY GOING LIKE 60 MPH. I DRIVE WITH MY WIFE, 2 CHILDREN AND A NEWBORN AND DO NOT WANT TO PUT THEIR LIVES AT RISK BECAUSE OF THIS ISSUE GOING ON FOR A WHILE AND NOBODY SEEMS TO DO ANYTHING ABOUT THIS. NOW FOR SOME REASON SOMETHING IS DRAINING MY BATTERY, I ALREADY REPLACED 2 NEW BATTERIES AND THE PROBLEM STILL PERSISTS. I CANT TAKE IT TO THE DEALER BECAUSE ITS OUT OF WARRANTY AND IT SEEMS TO BE TOO EXPENSIVE TO FIX, AND IM SOMEONE THAT LIVES BY EVERY PAYCHECK AND STILL BARELY AFFORDS TO PAY THIS TRUCK WITH A VERY SERIOUS ISSUE. THIS REALLY NEEDS TO GET REPORTED TO CHRYSLER JEEP AND NEEDS TO IMMEDIATELY BE PUT ON RECALL. MY WIFE DOES NOT WANT TO GET ON THE JEEP GRAND CHEROKEE ANYMORE DUE TO ALL OF THESE ISSUES AND COMPLAINTS GOING ON. I JUST DON'T KNOW WHO TO GO TO. *TR

Service Brakes, Hydraulic
Filed Aug 12, 2014IA

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Aug 12, 201457,035 milesNM

VEHICLE WAS TRAVELING ON HIGHWAY AT 55 MPH WHEN IT SUDDENLY STALLED IN TRAFFIC. COULD NOT RESTART AFTER PUSHING TO SIDE OF ROAD. TOWED TO DEALER AND TOLD THAT TOTAL INTEGRATED POWER MODULE HAD FAILED AND NEEDED TO BE REPLACED. *TR

Electrical System
Filed Aug 11, 201466,421 milesNJ

ON SATURDAY MORNING AFTER PULLING OUT OF A PARKING SPACE MY CAR STALLED AND LOST POWER STEERING. I PUT IT IN PARK AND RESTARTED ENGINE IT WAS FINE. WENT TO OTHER STORE, PARKED IT AND THE SAME THING HAPPENED ONCE I RETURNED TO LEAVE. WHEN I GOT HOME I SHUT OFF THE IGNITION SWITCH AND AFTER APP. 8 SECONDS I HEARD A SOUND COMING FROM BEHIND THE FUSE BOX AREA OR AT LEAST BEHIND THAT AREA . SOUNDED ELECTRICAL "VOOOP, VOOOP" I ALSO NOTICED WHEN GOING UP AN INCLINE AROUND 30 MPH THE CAR HAD A HUGE DELAY, I HAD TO PUSH THE GAS PEDAL PRACTICALLY TO THE FLOOR, AND THAN IT KICKED IN AND ZOOMED OFF. I FELT LIKE I WAS LOOSING POWER AND THAN THE CAR TOOK OFF ON ITS OWN! CRAZY FEELING!!! I FEEL AS THOUGH THE COMPUTER THAT IS IN CHARGE OF THE CAR IS OUT OF WRACK AND THE CAR HAS BECOME INCONSISTENT TO DRIVE BECAUSE OF WHAT COULD OCCUR NEXT. I ALSO LOST BRAKES THIS WINTER WHILE DRIVING DUE TO BRAKE BOOSTER FAILURE WHICH EVENTUALLY BECAME A RECALL. I WAS SCARED THEN AND I'M AFRAID THIS INCIDENT MAY RESULT IN SOMETHING BIGGER AND WORSE. :( *TR

Service Brakes
Filed Aug 11, 2014PA

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Service Brakes
Filed Aug 11, 2014VA

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Service Brakes
Filed Aug 10, 201431,000 milesNC

I HAVE TAKEN THIS VEHICLE TO TWO JEEP DEALERSHIPS IN MY AREA...CHRYSLER DOES NOT HAVE THE PARTS TO REPAIR THE CORRODING BRAKE BOOSTER THAT WE HAVE RECEIVED RECALL NOTICES ABOUT..CAN YOU NOT FORCE THE COMPANY TO PRIORITIZE THESE PROTECTIVE BRAKE BOOSTER SHIELDS..IT HAS BEEN A MONTH AND NEITHER DEALERSHIP (SPORT DUNST OR WESTMARK) HAVE THESE PARTS! *TR

Electrical System
Filed Aug 8, 201430,175 milesCA

THE CAR WILL NOT START. THE CAR WILL CRANK AS IF IT IS ABOUT TO START AND THEN WILL NOT START. AFTER SOME TIME, IT MAY START AND THEN APPEARS LIKE FUEL WAS NOT GETTING TO THE ENGINE AND THEN STALL. THEN WHEN I TRY TO START IT AGAIN, IT WOULD NOT START. MY MECHANIC TELLS ME IT IS THE TIPM. COMPLAINTS WITH THE TIPM FOR THE 2011 JEEP GRAND CHEROKEE IS A WELL KNOWN ISSUE. FEEL FREE TO LOOK IT UP ON VARIOUS ONLINE FORUMS. EVEN THE SERVICE DEPARTMENTS AT THE JEEP DEALERSHIP KNOWS THAT TIPM IS A COMMON ISSUE WITH THE CAR. PLEASE INITIATE A RECALL OF THE 2011 JEEP GRAND CHEROKEE FOR THIS PROBLEM. THE TIPM CONTROLS THE POWER / SWITCHING / COMMUNICATIONS AMONGST VARIOUS PARTS OF THE CAR. IT IS EXTREMELY DANGEROUS FOR ANYBODY TO DRIVE THIS CAR WITH A FAULTY TIPM. THANK YOU. *TR

Electrical System
Filed Aug 8, 201474,200 milesGA

FAULTY TIPM (TOTALLY INTEGRATED POWER MODULE) CAUSED THE CAR TO NOT START AND/OR STALL AFTER IT WAS STARTED. *TR

Electrical System
Filed Aug 6, 201439,000 milesLA

SEVERAL ATTEMPTS WERE MADE THROUGHOUT THE DAY TO START MY 2011 GRAND JEEP CHEROKEE AND IT WOULD NOT START, ONLY A CLICKING NOISE. I TOOK IT TO THE DEALER IMMEDIATELY AND THE TIPM IS BAD AND NEEDS TO BE REPLACED. OBVIOUSLY, MY CAR IS ONLY 3 YEARS OLD AND NOT UNDER WARRANTY NOW. THE PART ALONE IS OVER $900.00, WHICH SEEMS QUESTIONABLE THAT SOMETHING WOULD GO BAD SO QUICKLY ON A VEHICLE AND COST SO MUCH TO REPAIR. BESIDES THE COST, THERE ARE SO MANY COMPLAINTS FOR THE SAME ISSUE, AND EVEN MORE SERIOUS WITH THE ENGINE CUTTING OFF WHILE DRIVING. IS SOMEONE GOING TO RECALL THIS ITEM BEFORE SOMEONE GETS HURT OR EVEN KILLED????? I PURCHASED THIS VEHICLE, AND ALL MY PREVIOUS CHRYSLER/JEEP VEHICLES THINKING THEY WERE SAFE FOR MY FAMILY; NOW I'M NOT SO SURE. DO THE RIGHT THING AND RECALL THE TIPM! IN ADDITION, I HAVE MADE SEVERAL ATTEMPTS TO GET THE BRAKE BOOSTER REPAIRED DUE TO THE RECALL AND THE PARTS ARE STILL NOT IN. THIS HAS BEEN GOING ON FOR MONTHS NOW. *TR

Electrical System
Filed Aug 5, 201440,032 milesMD

THE CAR WILL STALL/WON'T TURNOVER WHEN YOU GO TO START IT. *TR

Electrical System
Filed Aug 5, 201435,000 milesVA

BAD TIPM, NO VOLTAGE TO FUEL PUMP CAR WONT START, CAR STALLS ON ROAD. NOT SURE IF AIR BAGS WILL WORK. *TR

Electrical System
Filed Aug 5, 201457,000 milesMD

TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT STATED THAT IT TOOK MULTIPLE ATTEMPTS TO GET THE VEHICLE TO START. THE DEALER STATED THAT THE TOTAL INTEGRATED CONTROL MODULE FAILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.

Visibility › Sun/Moon Roof Assembly
Filed Aug 5, 201454,000 milesCO

SUNROOF ON MY 2011 JEEP GRAND CHEROKEE LIMITED EDITION EXPLODED FOR NO REASON. NOTHING HIT THE VEHICLE OR SUNROOF. THE SUNROOF EXPLODED ON JULY 16, 2014 AND THE PART IS ON NATIONAL BACKORDER UNTIL AUG 22, 2014. I HAVE AN EXTENDED WARRANTY, BUT CHRYSLER WON'T COVER REPLACED SUNROOF GLASS SINCE IT'S NOT A MECHANICAL ISSUE. ALSO, SINCE THE GLASS ISN'T COVERED UNDER THE EXTENDED WARRANTY CHRYSLER WON'T PAY FOR A RENTAL WHILE MY VEHICLE SITS IN A BODY SHOP WAITING FOR THE PART TO BECOME AVAILABLE. IT APPEARS TO BE A MANUFACTURING DEFECT SINCE THE GLASS EXPLODED FOR NO REASON. I DON'T UNDERSTAND WHY SOMETHING AS SIMPLE AS GLASS FOR A SUNROOF WOULD BE ON NATIONAL BACKORDER UNLESS THERE IS A SIGNIFICANT ISSUE AFFECTING A SIGNIFICANT NUMBER OF VEHICLES AFFECTED. I WILL BE WITHOUT MY VEHICLE FOR OVER A MONTH. I HAVE DISCUSSED THIS ISSUE AND REQUESTED A RENTAL VEHICLE SEVERAL TIMES WITH CHRYSLER, BUT TO NO AVAIL. CHRYSLER HAS SET THE BAR FOR THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. FORTUNATELY NO ONE WAS INJURED WHEN THE GLASS FROM THE SUNROOF EXPLODED AS MOST OF THE GLASS FELL PRIMARILY INTO FRONT PASSENGER SEAT WHERE NO ONE WAS SEATED AT THAT TIME. *TR

Fuel/Propulsion System
Filed Aug 4, 201443,000 milesMA

THE TIPA IS DEFECTIVE AND THE FUEL PUMP WON'T TURN ON, THEREFORE MY CAR IS UNABLE TO START. I HAVE TO PAY $1300 TO REPAIR THIS AS THE CAR IS NOW OUT OF WARRANTY. I HAVE DONE RESEARCH AND LEARNING THIS IS AN EXTREMELY COMMON DEFECT IN THE JEEPS. *TR

Electrical System
Filed Aug 4, 201456,550 milesTX

OUR JEEP REQUIRES THE TOTALLY INTEGRATED POWER MODULE (TIPM) TO BE REPLACED. THIS SYSTEM STARTS THE CAR. IT IS EXTREMELY UNSAFE FOR A MOTORIST TO BE STRANDED WITHOUT THE VEHICLE BEING ABLE TO START. *TR

Engine
Filed Aug 1, 201449,378 milesFL

THE JEEP WOULD NOT START ON THE FIRST TRY. IT EITHER CRANKS AND CRANKS AND NEVER TURNS OVER, OR IT TURNS OVER BUT NEVER REACHES A GOOD IDLE STATE AND JUST SHUTS OFF. AFTER A FEW ATTEMPTS, IT WOULD FINALLY START AND BE OK UNTIL THE NEXT TIME I LEAVE IT ALONE FOR AN EXTENDED PERIOD. I BELIEVE THE SYMPTOMS I AM EXPERIENCING ARE THE SAME AS THOSE THAT HAVE BEEN REPORTING A PROBLEM WITH THE TIPM, WHICH SEEMS TO BE A VERY PRICEY ITEM THAT JEEP (CHRYSLER) KNOWS IS FAULTY AND HAVE DONE NOTHING ABOUT. NOT TO MENTION THAT IT IS ALSO AN ITEM THAT IS ON NATIONAL BACK ORDER WITH A CLASS ACTION LAWSUIT FILED AS WELL. *TR

Service Brakes
Filed Aug 1, 2014IL

TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V145000 (SERVICE BRAKES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Service Brakes
Filed Aug 1, 201447,500 milesOH

OVER THE PAST YEAR I HAVE EXPERIENCED SEVERAL PROBLEMS WITH THE BRAKING SYSTEM RANGING FROM A BRAKE LIGHT ON THE DASH TO HAVING EITHER A ROCK HARD BRAKE PEDAL OR A VERY SOFT PEDAL. THE ROCK HARD PEDAL HAPPENS WITHOUT WARNING OR ANY BRAKE LIGHT ON THE DASH AND THE ONLY WAY TO GET RID OF IT IS TO PUMP THE BRAKES. WITHIN THE PAST FEW MONTHS I HAVE HAD SEVERAL INSTANCES OF A SOFT PEDAL AND WHEN TAKEN TO THE DEALER THEY CLAIM THAT EVERYTHING IS FINE. ONCE TELLING ME THE BRAKE LIGHT WAS A LOOSE MASTER CYLINDER CAP. LAST WEEK AS I WAS LEAVING WORK MY BRAKE PEDAL WENT SOFT AND THE BRAKE LIGHT ILLUMINATED, THE ONLY BRAKE POWER THAT I HAVE IS APPROXIMATELY 1" AT THE BOTTOM OF THE PEDAL THROW AND IT IS ALL MANUAL. I DROVE TO THE DEALER AND THEY HAD A TECH DRIVE MY CAR AND HE DIAGNOSED A BAD BRAKE BOOSTER. THE DEALER CONNECT SYSTEM WAS DOWN SO THEY SAID TO GO AHEAD AND DRIVE IT HOME AND THEY WOULD CALL ME WITH THE ETA ON THE PARTS. I NEVER GOT THAT CALL AND I HAD TO CALL THE DEALER ONLY TO FIND OUT THAT THE BOOSTER IS ON A NATIONAL BACKORDER WITH NO ETA. I THEN CALLED CHRYSLER AND FILED A CLAIM/CASE WITH THEM. THE VEHICLE IS NOT SAFE TO DRIVE AND I HAVE EXPRESSED THIS WITH EVERY PERSON THAT I HAVE TALKED TO FROM THE DEALER TO THE REPS AT CHRYSLER. NO ONE IS CONCERNED THAT THE VEHICLE NO SAFE TO DRIVE, I WAS JUST TOLD THAT THEY WOULD KEEP IN CONTACT WITH ME EVERY 4-5 DAYS. I HAVE REPEATEDLY ASKED FOR A LOANER BUT THE REPS AT CHRYSLER JUST TELL ME THAT IF I WANT ONE IT WOULD BE OUT OF MY P

Electrical System
Filed Jul 31, 201445,000 milesVA

WHEN STARTING THE JEEP, IT MADE A VIOLENT SHUTTER AND WOULD NOT COMPLETELY START. AFTER MULTIPLE ATTEMPTS AT TRYING TO START AND THEN STOPPING, THE JEEP FINALLY STARTED SUCCESSFULLY. I CONTACTED THE LOCAL JEEP DEALER WHO STATED THAT UNLESS THE STOP ENGINE LIGHT CAN ON, WHICH WOULD GIVE THEM A CODE TO CHECK, THEY WOULD NOT BE ABLE TO IDENTIFY THE PROBLEM. I MENTIONED ISSUES WITH THE TIPM MODULE THAT I HAD READ ABOUT ON THE INTERNET. THEY STATED THEY WERE NOT AWARE OF ANY ISSUES. BEGINNING AROUND JULY 15, 2014, THE JEEP STARTED DOING THE SAME THING AGAIN. NOT EVERY TIME WHEN STARTING BUT PROGRESSIVELY MORE OFTEN UNTIL ON JULY 28, 2014, IT WOULD NOT START AT ALL. AFTER ATTEMPTING FOR ABOUT 30 MINUTES, I WAS ABLE TO GET THE JEEP STARTED AND DROVE TO THE DEALER FOR REPAIR. THIS TIME THEY IDENTIFIED THE TIPM MODULE AS THE PROBLEM, AND THAT THERE WAS A NEED TO WIRE AN EXTERNAL RELAY AROUND THE MODULE SO THAT THE FUEL PUMP RECEIVED POWER. THIS IS CLEARLY A MANUFACTURING DEFECT SINCE IT IS AFFECTING SO MANY CARS AND JEEP NEEDS TO ANNOUNCE A RECALL TO FIX THIS DEFECT AND ALSO TO REIMBURSE OWNERS WHO HAVE HAD REPAIRS MADE. *TR

Service Brakes
Filed Jul 31, 2014FL

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PARTS ARE UNAVAILABLE TO COMPLETE RECALL. CONSUMER HAS ANOTHER VEHICLE COMPLAINT IN ARTEMIS. *SMD

Steering
Filed Jul 30, 2014NY

GOOD EVENING. I HAD PURCHASED A 2011 CERTIFIED PRE-OWNED GRAND JEEP CHEROKEE ON 7/4/2014. I HAD START TO EXPERIENCE CLUNKING SOUND AND CLICKING AS I WOULD TURN THE STEERING WHEEL A FEW DAYS AFTER MY PURCHASE. I CONTACTED THE DEALER THAT SCHEDULED ME AN APPOINTMENT TO REPLACE A BRAKE BOOSTER RECALL ON 7/18/2014 AND WOULD ADDRESS OTHER ISSUES THAT I MAY HAVE. DURING MY APPOINTMENT IN THE SERVICE DEPARTMENT AT THE DEALERSHIP, IT WAS MENTIONED TO ME THAT THE REASON FOR THE ISSUES IN MY STEERING WHEEL WAS THERE RESULT OF MY FRONT STRUTS BEING WORN DOWN AND NEEDS TO BE REPLACED. I WAS TOLD THAT THE STRUTS WHERE ON BACK ORDER AND I WOULD BE NOTIFIED ONCE THEY COME IN. I HAVE AN APPOINTMENT FOR THEIR REPLACEMENT ON 8/1/2014 AT 9:45AM. AFTER 7/18/2014 MADE ME QUESTION IF MY CERTIFIED PRE-OWNED JEEP HAD UNDERWENT THE 125-POINT INSPECTION THAT IS SUPPOSED TO HAVE BEEN CONDUCTED TO MAKE IT A CERTIFIED PRE-OWNED. I HAD THEN WENT ON THE JEEP WEBSITE TO FIND OUT WANT THE 125-POINT INSPECTION ENTAILED. UNDER #90 OF THE 125-POINT INSPECTION, SPEAKS OF SHOCKS AND STRUTS. MY QUESTION NOW WAS IF MY CERTIFIED JEEP UNDER WENT THE 125-POINT INSPECTION, THEN THE STRUTS SHOULD HAD BEEN ADDRESSED PRIOR TO SALE. I AM NOW BEGINNING TO EXPERIENCE ADDITIONAL ISSUES WITH THE VEHICLE. I MADE NUMEROUS ATTEMPTS TO NOTIFY THE DEALERSHIP TO FIND OUT IF THE 125-POINT INSPECTION HAD BEEN COMPLETED. I WOULD NOT GET ANY COOPERATION, JUST PASSIVENESS. I HAD THAN CALLED THE JEEP CHRYSLER INFORMATION CENTER FOR SOME T

Service Brakes
Filed Jul 28, 2014VA

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO CORROSION AND BRAKE FAILURE RECALL PROBLEMS. *SMD THE CONSUMER WAS INFORMED, THE PART WAS NOT AVAILABLE, AND SHE WAS PLACED ON A WAITING LIST. *JB

Electrical System
Filed Jul 28, 201446,034 milesMD

WHEN TRYING TO START MY JEEP ON FRIDAY 7/25 I FOUND THAT WHEN I PUSH THE START BUTTON THE VEHICLE WOULD NOT TURN OVER. IT WOULD ENGAGE AND ATTEMPT TO TURN OVER BUT WOULD NOT START. I TESTED THE BATTERY AND IT READ TO BE NORMAL AND UPON FURTHER REVIEW I FOUND MANY OTHER CONSUMERS HAD THE SAME PROBLEM, THE VEHICLE WOULD RANDOMLY NOT START. THIS HAPPENS TO ME ABOUT ONCE A MONTH SINCE WE PURCHASED IT IN MARCH OF 2014. I'VE READ FROM OTHERS THERE IS AN ISSUE WITH THE TIPM WHICH WILL CAUSE THE VEHICLE TO NOT START OR COMPLETELY STALL OUT WHILE DRIVING WHICH DID OCCUR ONE TIME TO ME IN JUNE ON A TRIP FROM OHIO TO MARYLAND! *JS

Service Brakes
Filed Jul 28, 2014RI

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Suspension
Filed Jul 28, 201462,000 milesIN

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, A NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER AND NOTICED THAT SHOCK FLUID WAS LEAKING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE REAR AIR LEVEL SHOCKS NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

Service Brakes
Filed Jul 28, 2014NN

HELLO,I HAVE BEEN CALLING MY DEALERSHIP FOR TWO MONTHS IN ORDER TO RECTIFY THE BRAKE BOOSTER ISSUE (SAFETY RECALL P14/NHTSA 14V-154) AND THEY STILL DO NOT HAVE THE REPLACEMENT PART OR KNOW WHEN TO EXPECT THEM. THIS IS UNACCEPTABLE. UPDATED 5/7/2015 *JS

Electrical System
Filed Jul 26, 201450,000 milesFL

THE ENGINE WILL CRANK BUT WILL NOT TURNOVER. IT APPEARS THAT IT IS NOT GETTING FUEL. AFTER RESEARCH ON THE INTERNET, WE IDENTIFIED THE TIPM ISSUE. I TESTED THE FUEL PUMP RELAY AND IT IS NOT RELIABLY SENDING POWER TO THE FUEL PUMP. THE RELAY CANNOT BE INDIVIDUALLY REPLACED, THE WHOLE TIPM NEEDS TO BE REBUILT OR REPLACED. *TR

Engine
Filed Jul 25, 201447,000 milesGA

TL* THE CONTACT OWNS 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE SHOOK AND SUDDENLY STALLED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

Service Brakes
Filed Jul 25, 201411,584 milesVA

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACTED STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THE FAILURE RECURRED ON NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO ADVISE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 11,584.

Engine
Filed Jul 24, 201449,000 milesFL

TIPM COMPUTER BOARD/MODULE DEFECT...KNOWN DEFECT TO THE MANUFACTURER (POOR PART PRODUCT WITH HIGH CHANCE OF FAILURE). JEEP STALLED OUT ON ROAD SEVERAL TIMES WITH KIDS IN CAR...PART IS ON A NATIONAL BACKORDER AND STILL NO RECALL FOR OWNERS. *TR

Electrical System
Filed Jul 23, 201443,200 milesPR

DIFFICULTY TO START THE VEHICLE AND IS RELATED WITH THE TIPM. *TR

Service Brakes
Filed Jul 23, 201451,084 milesMI

UPON APPLYING EMERGENCY BRAKES, THE CABLE BROKE AND THE PEDAL WENT TO FLOOR. EMERGENCY BRAKES WERE INOPERATIVE AFTER THAT. THE DEALER FOUND THAT METAL BRACKETS THAT ATTACH THE FRONT BRAKE CABLE TO THE REAR BRAKES CABLES HAD RUSTED AND BROKE. *TR

Electrical System
Filed Jul 22, 201453,500 milesAA

THE ALTERNATOR FAILED AND THE TIPM ALSO. THERE IS NO CHARGING LIGHT IN THE DASH SO IT WAS IMPOSSIBLE TO KNOW THERE WERE A PROBLEM SINCE THE BATTERY WAS DEAD AND THE ENGINE STALL. AFTER THAT, THERE WERE NO LIGHT, NO POWER BRAKE AND THE CAR WON'T START ANYMORE. EVEN AFTER REPLACING THE ALTERNATOR ( WHICH IS COST 1000 EACH.) THE ALTERNATOR DO NOT CHARGE BECAUSE THE TIPM FAILED TOO. OVERALL, IT COST 2200$ TO REPAIR AND I LOST MY CAR FOR 4 WEEKS ! *TR

Service Brakes
Filed Jul 22, 201416,000 milesOR

RECEIVED RECALL FOR BRAKE BOOSTER. DEALER CLAIMS THEY ARE ONLY RECEIVING ONE REPLACEMENT PART EVERY TWO WEEKS AND I'M NUMBER 42 ON THE LIST. AT THIS RATE MY RECALL WILL NOT BE RESOLVED FOR ANOTHER 84 WEEKS. IT HAS ALREADY BEEN 5 WEEKS SINCE THE PART WAS ORDERED. *TR

Service Brakes
Filed Jul 19, 2014NY

I RECEIVED A RECALL NOTICE FOR MY JEEP GRAND CHEROKEE PERTAINING TO THE BRAKES,I NOTIFIED THE DEALER DUTCHESS 2285/2291 SOUTH RD POUGHKEEPSIE NY 12601 AND THEY HAVE BEEN GIVING ME THE RUN AROUND. *TR

Service Brakes
Filed Jul 17, 2014IL

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE.

Electrical System
Filed Jul 17, 201492,000 milesAL

FAILURE OF THE TIPM. *TR

Electrical System
Filed Jul 16, 201474,000 milesPA

PROBLEM STARTING THE JEEP THE TIPM MAL-FUNCTIONING. NOT ABLE TO START THE CAR ON A REGULAR. SEEING MANY OTHER PEOPLE COMPLAINING ABOUT THE SAME PROBLEM. *TR

Electrical System
Filed Jul 15, 2014180,000 milesAL

VEHICLE DOES NOT CRANK, CRANKS BUT SUDDENLY LOSES POWER, SHUTSOFF LOSING POWER BRAKES, POWER STEERING AND CONTROL. *TR

Service Brakes
Filed Jul 15, 201479,000 milesOH

APPLIED BRAKES.... ALMOST NO BRAKING AT ALL. CAME TO A STOP BEYOND THE STOP SIGN, PEDAL TO THE FLOOR. CALLED DEALER... NO PARTS AVAILABLE ...WILL INSTALL NEW UNIT AND WAIT FOR RECALL FIX KIT. *TR

Electrical System
Filed Jul 11, 201474,000 milesMI

VEHICLE BEGAN EXPERIENCING SPORADIC AND INTERMITTENT HARD CRANK STARTS AS WELL AS PARTIAL STALLING WHILE TRAVELING. WHEN PLACING THE KEY/PUSH BUTTON TO THE "ON" POSITION, THE FUEL PUMP WOULD ENGAGE, BUT WAS QUICKLY FOLLOWED BY A "CLICK" NOISE, WHICH SHUTOFF THE FUEL PUMP. EVENTUALLY, AFTER 6-12 ATTEMPTS, THE FUEL PUMP WOULD ENGAGE LONG ENOUGH TO ALLOW THE VEHICLE TO START. WHILE TRAVELING, RPMS WOULD SUDDENLY DROP, TYPICALLY WHILE BRAKING/SLOWING FROM TRAVELING. AFTER PROGRESSIVELY GETTING WORSE AND MORE CONSISTENT, VEHICLE TAKEN TO DEALERSHIP. INITIAL DIAGNOSIS WAS A FAILING FUEL PUMP. UPON FURTHER INVESTIGATION, IT WAS DETERMINED THAT THE ELECTRICAL RELAY TO THE FUEL PUMP, A PART OF THE TIPM, WAS SHORTING AND PREMATURELY FAILING. A BYPASS RELAY WAS RE-WIRED AND SEEMS TO HAVE CORRECTED THE PROBLEM. *TR

Electronic Stability Control (esc)
Filed Jul 11, 201440,100 milesIL

TRAVELING AT ABOUT 68 MPH WITH SPEED CONTROL ENGAGED, AFTER ABOUT 30 MINUTES I NOTICED A DECLINING VEHICLE SPEED & STABILITY CONTROL WARNING LIGHT ILLUMINATED. AFTER UNSUCCESSFULLY TRYING TO RE ENGAGE SPEED CONTROL, I PULLED OFF THE HIGHWAY. I DEPRESSED THE DASH BOARD STABILITY CONTROL BUTTON SEVERAL TIMES AND THE STABILITY CONTROL LIGHT WAS STILL ON. I TURNED OFF THE VEHICLE AND RESTARTED & THE STABILITY CONTROL LIGHT WAS OFF. WE RESUMED OUR TRIP USING SPEED CONTROL WITH FURTHER INCIDENT. THIS HAS OCCURRED SEVERAL TIMES SINCE, BUT ONLY WITH SPEED CONTROL ENGAGED. ON A RECENT TRIP AFTER ABOUT 30 MINUTES @ 65 - 70 MPH WITH SPEED CONTROL ENGAGED THE SAME ISSUE OCCURRED AGAIN UNDER THE SAME CIRCUMSTANCES AND SAME CORRECTIVE ACTION TAKEN. I THEN CONTINUED FOR ABOUT 2 HOURS AT THE SAME SPEED WITHOUT SPEED CONTROL AND FURTHER INCIDENT. SINCE THEN A TECHNICIAN HAS ATTEMPTED TO RESOLVE THE ISSUE WITHOUT RESULTS. IT IS AN INTERMITTENT ISSUE WILL BE UNABLE TO RESOLVE UNTIL A FULL FAILURE OF THE ISSUE. *TR

Service Brakes
Filed Jul 10, 2014NY

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKE, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Jul 10, 2014GA

2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE STRUGGLES TO START. *SMD THE CONSUMER STATED THE VEHICLE WOULD CRANK, BUT NOT TURN OVER. AFTER MULTIPLE ATTEMPTS, THE VEHICLE FINALLY STARTED. WHILE AWAITING THE DEALERS DIAGNOSIS, THE CONSUMER DID SOME RESEARCH AND DISCOVERED THE COMMON CAUSE SEEMED TO BE THE TOTALLY INTEGRATED POWER MODULE (TIPM). THE DEALER CONFIRMED, THE PROBLEM WAS INDEED THE (TIPM).

Service Brakes
Filed Jul 10, 2014MA

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT WAS INCLUDED IN (NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER AND THE MANUFACTURER WERE CONTACTED NUMEROUS TIMES AND THEY HAVE NO IDEA WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE REPAIRS. THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. CONTACT HAD NOT EXPERIENCED A FAILURE.

Service Brakes
Filed Jul 9, 2014CT

TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 ( SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT SHE WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE AS A RESULT REPAIRS WERE UNABLE TO BE PERFORMED FOR THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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