2008 Jeep Grand Cherokee complaints

WE ARE HAVING DIFFICULTY WITH THE IGNITION KEY, IT SOMETIMES RELEASES EASILY AND SOMETIMES WE HAVE TO START THE CAR AGAIN AND MOVE IT AND THAT CAN HAPPEN UP TO AS MANY AS 5 OR 6 OR AS LITTLE AS 2 OR 3 TIME. INITIALLY IT WAS A LITTLE BIT OF A PROBLEM, BUT NOW IT IS BECOMING SCARY. TAKING IT TO THE DEALER AGAIN BECAUSE WE MENTIONED IT THE LAST TIME WE WERE THERE AND WE WERE TOLD THAT IT WOULD BE OK UNTIL THE CHECK ENGINE SERVICE LIGHT GOES ON. WE JUST CAN'T WAIT AND CONTINUE DRIVING THE CAR LIKE THIS. THERE SEEM TO BE OTHER COMPLAINTS WITH SIMILAR ISSUE. WE HOPE THAT ALL OUR CONCERNS CAN BE REMEDIED. *TR

THE VEHICLE SHUT DOWN WHILE DRIVING. I LOST POWER STEERING & BRAKES BUT THE RADIO AND AC STAYED ON. I HAD TO PUT IT IN NEUTRAL TO RESTART AND THEN CONTINUED DRIVING. THIS HAS HAPPENED MANY TIMES SINCE THEN, EVEN AFTER THE DEALERSHIP REPLACED MY KEY FOBS. *TR

I BOUGHT A NEW 2008 JEEP GRAND CHEROKEE STRAIGHT FROM THE DEALER. IN JANUARY/FEBRUARY 2013 I STARTED EXPERIENCING INTERMITTENT INSTANCES OF THE VEHICLE POWERING DOWN & STOPPING WITHOUT ANY WARNING. I WOULD BE DRIVING AT 35MPH, AND OUT OF NOWHERE THE ELECTRICAL WOULD CEASE, THE TRUCK WOULD SEIZE UP, POWER DOWN AND WOULD COME TO A HALT. I TOOK THE TRUCK TO THE DEALER ON 6/27/13, HAD DIAGNOSTICS RUN. THE DEALER'S RECOMMENDATION WAS TO HAVE A NEW KEYFOB UNIT INSTALLED. THERE WAS AN INTERNAL DEFECT FOUND IN THE WIRELESS CONTROL MODULE. MODULE ON BACKORDER, SO ALTERNATE REPAIR OPTION GIVEN WHICH INCLUDED THE INSTALLATION AND PROGRAMMING OF A NEW REMOTE STARTER UNIT WHICH CAME WITH A NEW WIRELESS CONTROL MODULE AND TWO NEW KEYFOBS. PREVIOUS TO THIS I ALSO HAD A NEW BATTERY & SHOCKS PUT IN TO REMEDY THE PROBLEM. TO DATE, STILL HAVING SAME ISSUE AND NOW THE "MALFUNCTION INDICATOR LIGHT" INTERMITTENTLY APPEARS LIT ON MY DASH. I SEE JEEPS UP TO 2007 BEING INCLUDED IN THE LATEST 7/21/14 RECALL FOR "FAULTY IGNITION SWITCHES THAT CAUSE VEHICLES TO STALL" & I WANT TO ENSURE THAT THE 2008 JEEP GRAND CHEROKEE'S GET INCLUDED IN THE INVESTIGATION AS A RESULT OF MY FILED COMPLAINT. *TR

THE VEHICLE HAS TWO CHRONIC PROBLEMS, THE MOST SEVERE OF WHICH IS THAT IT SUDDENLY SHIFTS INTO NEUTRAL WHILE BEING DRIVEN, RESULTING IN A SUDDEN & DANGEROUS LOSS OF ACCELERATION AND MANEUVERABILITY . RECOVERY ACTION REQUIRES PULLING OFF THE ROAD TO SHUT OFF AND RE-START THE ENGINE. THIS PROBLEM HAS OCCURRED AT LEAST TWENTY TIMES, USUALLY IN DAMP OR RAINY WEATHER CONDITIONS. TWO DIFFERENT JEEP DEALERS HAVE BEEN UNABLE TO DIAGNOSE OR FIX THE PROBLEM! ONE DEALER THOUGHT REPLACING A MODULE FOR ABOUT $900 WOULD SOLVE THE ISSUE BUT IT DID NOT. THE OTHER CHRONIC PROBLEM IS THAT THE CAR SOMETIMES WILL NOT START FOR NO APPARENT REASON! *TR

VEHICLE ENGINE SHUTS OFF IF KEY FAB IS DISTURBED WHILE DRIVING. THREE TIMES THIS HAS HAPPEN IN THE PAST YEAR. ALL POWER IS LOST WHEN THIS OCCURS. I REMOVED ITEMS FROM KEY RING IN AN ATTEMPT TO TEMPORARILY STOP THIS SITUATION UNTIL A RECALL IS ANNOUNCED TO FIX THIS ISSUE PERMANENTLY. *JS

IGNITION SWITCH PROBLEMS - I AM NOW USING MY THIRD IGNITION SWITCH. THE FIRST ONE FAILED INSTANTLY, SHORTLY AFTER I PURCHASED THIS USED VEHICLE. I PARKED THE CAR IN THE DRIVEWAY AND WHEN I TRIED TO RESTART IT THE SWITCH WOULD NOT READ AND ACCEPT MY KEY FOB. THEREFORE IT WOULD NOT START THE ENGINE. CAR HAD TO BE TOWED TO DEALER FOR A REPLACEMENT SWITCH AND PROGRAMMING. THE SECOND FAILED (APPROXIMATELY A YEAR LATER) INTERMITTENTLY WITH INCREASING FREQUENCY. WHEN I WOULD TURN THE KEY FOB TO START THE CAR AND THEN RELEASE THE KEY TO LET IT RETURN TO THE "ON" POSITION THE ENGINE WOULD TURN OFF. SOMETIMES IT WOULD STOP IMMEDIATELY, BUT THERE WERE OTHER OCCASIONS THAT IT WOULD TURN OFF AFTER I STARTED DRIVING. THE THIRD SWITCH IS NOW STILL WORKING BUT IS OPERATION IS NOT AS SMOOTH AS IT WAS ORIGINALLY. THIS IS THE CONDITION THAT PRECEDED THE FAILURE OF THE SECOND SWITCH. I'VE BEEN DRIVING FOR ALMOST FIFTY YEARS AND HAVE NEVER EXPERIENCED FAILURES AS I JUST DESCRIBED. THIS IS MORE THAN AN EXPENSE AND INCONVENIENCE. WHEN YOUR CAR SHUTS OFF WHILE YOU ARE DRIVING IT...NOW THAT IS DANGEROUS AND UNACCEPTABLE. *JS

VEHICLE SHUTS OFF AND ALL ELECTRICAL AND POWER STEERING INOPERABLE. SHUT OFFS HAPPEN INTERMITTENTLY AT SPEEDS FROM 20 MPH TO 70 MPH. IT GENERALLY OCCURS UPON HITTING ROAD BUMPS, RAIL ROAD TRACKS OR POT HOLES. THESE INCIDENTS HAVE HAPPENED 4-6 TIMES PER YEAR. I HAVE TAKEN THE VEHICLE TO CHRYSLER'S SERVICE ENGINEERING GARAGE AND SUBURBAN CHRYSLER JEEP AND THEY ARE UNABLE TO REPLICATE OR FIX THE ISSUE. THERE HAVE BEEN 2 ADDITIONAL SHUT OFF INCIDENTS IN THE PAST 3 DAYS WITH 2 DIFFERENT DRIVERS. VEHICLE WILL RESTART UPON PLACING TRANSMISSION IN NEUTRAL AND RESTARTING. BASED UPON CHRYSLER RECALL CAMPAIGN FOR SIMILAR ISSUES WITH 2007 JEEP GRAND CHEROKEES, I BELIEVE MY 2008 GRAND CHEROKEE IS SUBJECT TO THE SAME ISSUES AS EARLIER MODELS. UPDATED 4/24/2015 *JS

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 5-10 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,500 AND THE CURRENT MILEAGE WAS 41,088. UPDATED 9/4/14*CN THE DEALER INSTALLED A NEW IGNITION MODULE. UPDATED 11/18/14

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. THE CONTACT PLACED THE KEY FOB IN THE OFF POSITION AND WAS ABLE TO RESTART THE VEHICLE AFTER TEN MINUTES. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 98,000.

WHEN ATTEMPTING TO TURN VEHICLE OFF THE KEY BECOMES TRAPPED IN THE IGNITION AND WILL NOT COME OUT UNTIL THE KEY TURNED TO THE ON THEN TO OFF POSITION SEVERAL TIMES. AT TIMES THE VEHICLE STARTS ON ITS OWN EVEN WITHOUT THE KEY IN THE IGNITION AT ALL AND THERE ARE TIMES WHEN THE VEHICLE IS RUNNING AND IN DRIVE ON THE ROADWAY THAT YOU HEAR THE IGNITION AREA BY THE KEY CLICKING AGAIN AND AGAIN. THIS CAUSES THE ALARM SYSTEM LIGHT TO COME ON AND FLASH THEN GO OFF AND NO AFTER DRIVING THE VEHICLE IT SEEMS TO BE HAPPENING MORE FREQUENTLY AND BECOMING HARDER TO GET THE KEY OUT OF THE IGNITION. SO FAR THE VEHICLE HAS NOT STALLED OUT WHILE DRIVING BUT I AM AFRAID TO DRIVE IT MUCH SINCE OUT OF FEAR THIS MAY HAPPEN WITH ME MY WIFE AND THREE CHILDREN INSIDE. *TR

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000 AND THE CURRENT MILEAGE WAS 102,000.

I FILED A COMPLAINT BACK IN JANUARY 2014 REGARDING THIS ISSUE. IT WENT NO WHERE WITH NHTSA. CHRYSLER/FIAT SENT OUT RECALL N23...THEIR FIX FOR VEHICLES THAT MIGHT ROLL WHEN REMOTE START WAS USED.THIS RECALL REPROGRAMMING CAUSED JEEPS TO LOOSE 4X4, 4X4LOW ETC. SOME GET STUCK IN 4LOW, SOME IN 2HIGH. AFTER ALMOST $700 AND MONTHS OF AGGRAVATION, PAYING TO REPLACE MY ACTUATOR (WHICH WAS FINE!), I STILL HAVE THE PROBLEM WITH NO 4X4, 4X4 LOW OR ABILITY TO SHIFT TRANSFER CASE INTO NEUTRAL. I HAD TO HAVE THE DEALER CLEAR THE ERROR CODES AGAIN! I AM REALTOR IN UPSTATE NY AND USE MY 4X4 REGULARLY!! I DON'T WANT TO GET UP ON SOME MOUNTAIN DIRT ROAD AND FIND OUT I DON'T HAVE MY STABILITY CONTROL, 4X4LOW OR OTHER! THIS IS A GRAVE SAFETY ISSUE FOR THOSE THAT USE 4X4 LOW ESPECIALLY. DURING THIS PAST WINTER I DIDN'T EVEN HAVE REGULAR 4X4 AND MY JEEP FISHTAILED IN THE SNOW. PLEASE DO SOMETHING TO FORCE CHRYSLER TO FIX THIS SAFETY PROBLEM. THANK YOU. *TR

YET AGAIN THE JEEP DIES OUT WHILE DRIVING AND EVENTUALLY DOES NOT START. HAD IT REPAIRED IN JUNE 2014. TODAY 7/14/14 IT WILL NOT START AGAIN. I LOOKED UP RECALLS AND SEE THAT THERE WAS AN EXACT MATCH TO OUR PROBLEMS. SEVERAL YEARS AGO WE HAD THE LOCKED WINDSHIELD WIPER PROBLEMS TOO. I CALLED JEEP THE 1ST TIME IT HAPPENED AND THEY SAID ALTHOUGH OUR PROBLEM WAS IDENTICAL TO THE RECALL, OUR SERIAL NUMBER WAS NOT INVOLVED. THEY NEE TO EXPAND THE RECALL BASED ON THE PROBLEMS OR PEOPLE WILL BE HARMED IN ACCIDENTS DUE TO THE FAULTY VEHICLE. THE JEEP JUST SHUTS OFF WHILE DRIVING AND YOU LOSE YOUR STEERING AND CAN CAUSE A CRASH. I NARROWLY AVOIDED ONE SEVERAL TIMES. PLEASE LOOK IN TO THIS. MANY ONLINE COMPLAINTS IDENTICAL TO MINE. *TR

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT ANY WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 70,000.

2008 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FINAL DRIVE CONTROLLER MODULE RECALL. CONSUMER STATES RECALL REPAIR DAMAGED VEHICLE. *SMD THE CONSUMER STATED THE RECALL WAS PERFORMED IN OCTOBER 2013. HOWEVER, HE DID NOT KNOW AT THE TIME, IT DAMAGED THE VEHICLE. IT WASN'T UNTIL JANUARY 2014, THAT THE VEHICLE WOULD NOT GO INTO TOWABLE MODE. THE VEHICLE WAS TAKEN TO THE DEALER. AN INSPECTION REVEALED THE VEHICLE NEEDED A NEW TRANSFER CASE MOTOR, AND CHRYSLER WOULD PAY FOR THE REPAIRS, BUT THE PART WOULD NOT BE AVAILABLE FOR SIX MONTHS. THE CONSUMER FILED A CLAIM WITH CHRYSLER, AND FIVE WEEKS LATER THE PART ARRIVED, AND WAS EVENTUALLY INSTALLED. LATE APRIL 2014, THE VEHICLE WOULD NOT SHIFT INTO TOWABLE MODE. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS FIXED AGAIN. THE DEALER GUARANTEED THAT IT WOULDN'T HAPPEN AGAIN. BUT, IT DID HAPPEN AGAIN, AND A WARNING APPEARED ON THE DASHBOARD, THAT READ SERVICE 4-WHEEL DRIVE SYSTEM AND THE TRANSMISSION LIGHT ILLUMINATED. THE CONSUMER WAS INFORMED, THERE WAS NO PERMANENT FIX AT THE MOMENT. *JB

MY JEEP STALLS EVERY MONTH OR EVERY MONTH. I HAVE BROUGHT IT TO THE DEALERSHIP FOR OVER A YEAR REGARDING THIS ISSUE. JEEP STALLS WHILE DRIVING AT LOW AND HIGH RATE OF SPEEDS. THIS MOSTLY HAPPENS TO ME AT HIGH RATE OF SPEED. MY ROAD IS A 50 MPH ROAD AND I HAVE HAD TO PULL OFF TO THE SIDE OF THE ROAD AND RESTART MY JEEP. THIS IS VERY DANGEROUS NO MATTER WHAT ROAD I AM ON, BUT I DO LIVE ON A MAJOR ROAD WHICH HAS LOTS OF TRAFFIC. THE DEALERSHIP CANNOT SEEM TO FIND WHAT IS THE CAUSE OF THIS STALLING AND SAYS NO CODES SHOW IN THE COMPUTER. I PUT THE LATEST STALLING EPISODE ABOVE. CHRYSLER REALLY NEEDS TO STEP-UP AND FIX THIS ISSUE. I AM NOT THE ONLY ONE WITH THIS PROBLEM. *TR

VEHICLE STOPS RUNNING WITH ABSOLUTELY NO WARNING. THIS CAN HAPPEN AT ANY SPEED. LOSE ENGINE, LIGHTS, BRAKES, STEERING, AND AIR BAGS. I NO LONGER FEEL I CAN SAFELY OPERATE THIS VEHICLE ON A HIGHWAY WITH MULTIPLE LANES. CHRYSLER REFUSES TO REPLACE THE PART(S) AT THEIR COST. THEY HAVE BEEN AWARE OF THIS CONDITION IN 2008 VEHICLES SINCE 2008. *TR

DRIVING ON AN ONRAMP TO THE GARDEN STATE PARKWAY TRUCK SHUT OFF AND LOST ALL POWER TO MOTOR.. HAD TO COST TO SIDE OF HIGHWAY AND TRY TO RESTART VEHICLE.. THIS PUT ME IN DANGER OF NOT ONLY CAUSING A MAJOR HIGHWAY CRASH LEADING TO INJURY AND DEATH BUT ALSO HAD TO FIGURE OUT WHAT IS STILL WRONG WITH THIS TRUCK.. THE ONLY WAY TO START THIS VEHICLE IS TO COME TO A COMPLETE STOP.. PUT IT INTO PARK... REMOVE THE KEY FOB ... RE INSERT KEY FOB AND TRUCK STARTS RIGHT BACK UP... SINCE 2008 I HAVE FILLED REPORTS OF THIS EXACT PROBLEM HAPPENING.. AND NO FIX HAS COME FROM JEEP OR A RECALL FORCING ACTION OF THESE JEEP GRAND CHEROKEES.. IN RESEARCHING THIS PROBLEM I HAVE FOUND THIS HAS BEEN A COMMON PROBLEM IN THE JEEP GRAND CHEROKEE LINE GOING BACK TO 2007 AND STILL YOU OR CHRYSLER CORPORATION HAS NOT TAKEN ACTION. PLEASE MY LIFE AS WELL AS OTHERS DRIVING ON THE ROAD COULD BE SAVED BE A RECALL TO ADDRESS THIS VERY SERIOUS ISSUE ... I ASK YOU WILL IT TAKE ME DEATH OR THE DEATH OF OTHERS TO GET A RESPONSE FROM SOME ONE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER HOWEVER, THE TECHNICIAN WAS UNABLE TO FIND A FAILURE. THE THROTTLE BODY WAS REPLACED BUT THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS 79,000 AND THE CURRENT MILEAGE WAS 82,006. THE VIN WAS NOT AVAILABLE.

I HAVE A 2008 JEEP GRAND CHEROKEE DIESEL LIMITED TWO WHEEL DRIVE. I BOUGHT THE VEHICLE WITH 92,289 MILES. AT 93,290 MILES THE CHECK ENGINE LIGHT CAME ON WHICH ACCORDING TO THE DODGE DEALERSHIP INDICATED THAT THE EEG VALVE AND BATTERY WAS BAD. SO I REPLACED THE GR VALVE IN THE BATTERY. PERIODICALLY SINCE THEN THE CHECK ENGINE LIGHT WOULD COME ON AND THEN GO OFF. ON A TRIP TO OHIO THE ENGINE LIGHT CAME ON AND THE CAR DIED ON THE FREEWAY DURING A RAINSTORM. IT WAS TOWED TO A LOCAL JEEP DEALERSHIP FOR DIAGNOSIS. THE DEALERSHIP TOLD ME THAT THE AIRFLOW CONTROL VALVE WAS BAD, BUT THEY NEEDED TO PULL THE BATTERY OUT AND DISCONNECT THE POWERTRAIN CONTROL MODULE TO GET A TRUE READING AND MAKE SURE IT WAS THE AIRFLOW CONTROL VALVE. THE POWERTRAIN CONTROL MODULE IS LOCATED UNDERNEATH THE BATTERY. UPON PULLING THE BATTERY AND BOX THE MECHANIC NOTED THAT THERE WAS BATTERY ACID ON THE POWER CONTROL MODULE AND ON THE WIRING HARNESS THAT CONNECTS TO THE POWER CONTROL MODULE. I WAS TOLD THAT IN ORDER TO GET PROPER READINGS THE POWER TRAIN CONTROL MODULE WOULD HAVE TO BE REPLACED AS WELL AS THE ENGINE WIRING HARNESS FOR A TOTAL COST OF $2091. AND THEY ALSO INDICATED THAT AFTER THIS WAS DONE THEY WOULD BE ABLE TO CHECK TO SEE IF THERE WERE ANY OTHER PROBLEM. I BELIEVE ALL THE PROBLEMS MAY HAVE BEEN FALSE READINGS BECAUSE BATTERY ACID HAD EATEN THROUGH THE POWERTRAIN CONTROL MODULE AND DAMAGED THE WIRING HARNESS CONNECTOR, CAUSING FALSE READINGS WHEN HOOKED UP TO THE DIAGNOSTIC MACHINE. I DO NOT

HAD N23 RECALL DONE IN SEPTEMBER 2013 IN NOVEMBER 2013 WHEN I WAS GOING TO TOW CHEROKEE BEHIND MOTORHOME WOULD NOT GO INTO NEUTRAL IN TRANSFER CASE. DEALERSHIP REPLACE ACTUATOR. JANUARY 2014 SAME PROBLEM, DEALERSHIP REPLACED ACTUATOR AGAIN, THEY SAID THE ONE PREVIOUSLY REPLACED WAS BAD. FEBRUARY 2014 SAME PROBLEM, DEALERSHIP REFLASHED TCM. MAY 2014, SAME PROBLEM, REFLASHED TCM AGAIN. LATER MAY 2014, SAME PROBLEM, DEALERSHIP OPENED TICKET WITH STAR ENGINEERS, CHECKED EVERY WIRE HARNESS, CONNECTION IN TRANSFER CASE AND ACTUATOR. NOW JUNE, SAME PROBLEM...MY QUESTION CHRYSLER CUSTOMER CARE ONLY HELPS COMMUNICATING WITH THE DEALERSHIP AND THE DEALERSHIP CAN NOT EMAIL THE STAR ENGINEERS. WHY HAVEN'T THEY LOOKED AT THE FINAL DRIVE CONTROL MODULE, THAT IS WHERE THE PROBLEM STARTED WITH THE RECALL??? SINCE THE NEW MODELS ARE OK WHAT CHANGED FROM THE 2008 TO THE 2011 AND NEWER??? NEED HELP!! CHRYSLER NEEDS TO FIX THE PROBLEM. MANY PEOPLE HAVE THIS PROBLEM SINCE THE CHEROKEE IS SUCH A POPULAR VEHICLE TO TOW. *TR

I STARTED THE VEHICLE AND THEN PULLED OUT ONTO THE HIGHWAY. AS MY SPEED INCREASE, THE FOB KEY CLICKED TO THE OFF POSITION. BEFORE I KNEW WHAT HAPPENED I HAD NO POWER AND HAD TO PULL TO THE SIDE. LUCKILY I WAS IN THE RIGHT HAND LANE. THIS HAS HAPPENED MAYBE 5-6 TIMES SO I BROUGHT IT TO THE DEALER. THEY COULD NOT FIND A PROBLEM NOT COULD THEY DUPLICATE THE PROBLEM. IRONICALLY I JUST NEEDED TO INSTALL A NEW STARTER MOTOR BUT THE PROBLEM STILL EXISTS AND IT IS HAPPENING MORE OFTEN. SOMETIMES I START THE CAR, DO NOT EVEN GET A CHANCE TO PUT IT INTO PARK BECAUSE THE FOB KEY TURNS TO THE LEFT INTO THE OFF POSITION. I AM AFRAID THIS WILL EVENTUALLY CAUSE AN ACCIDENT. *TR

OWNER OF 2008 JEEP GRAND CHEROKEE ON A REGULAR BASIS HEAR A CLICK AND THE POWER SHUTS OFF. YOU FIND YOURSELF WITH NO POWER STEERING, NO POWER BRAKES, AND NO LIGHTS. THIS ALSO OCCURS SOMETIMES WHEN YOU GO OVER A BUMP OR IF YOUR KNEE TOUCHES THE KEY RING. THE IGNITION KEY AND MECHANISMS WAS REPLACED IN 2010, AND THIS ABOVE PROBLEM HAS BEEN OCCURRING OFF AND ON SINCE THEN. IN THE PAST TWO YEARS THE OCCURRENCE HAS INCREASED. THE TECHNICIANS CAN FIND NOTHING WRONG IN THE CAR. CHRYSLER WILL NOT ADMIT THAT THE IGNITION FOB AND HOUSING IS DEFECTIVE, OR THAT THEIR IS ANY PROBLEM. THIS PROBLEM IS POTENTIALLY LIFE THREATENING IF IT OCCURS WHEN THERE IS NO PLACE TO PULL OVER AND IF HIT, AIR BAGS WILL NOT DEPLOY WHEN THE ENGINE IS OFF. *TR

WHILE DRIVING ON INTERSTATE 15 VEHICLE ENGINE STARTED TO SHIFT BACK AND FORTH. ALL THE SUDDEN ENGINE LIGHT APPEARED AND VEHICLE SHUT OFF. I WAS ABLE TO RESTART THE VEHICLE, BUT WHEN VEHICLE REACH A CERTAIN SPEED AS IT DECELERATE. ENGINE COMMENCE TO SHIFT BACK AND FORTH. VEHICLE SPEED DECELERATE AND ENGINE LIGHT APPEARS. VEHICLE WAS DIAGNOSED WITH A BAD CAMSHAFT SENSOR. SENSOR WAS REPLACED BUT VEHICLE STILL DECELERATING AND SHUTTING OFF WHILE DRIVING. I'M TAKING VEHICLE IN TOMORROW, BUT PRAY THE FIX THE PROBLEM. ONLY TRANSPORTATION BUT FAMILY SAFETY AT RISK! *TR

HAS BEEN HAPPENING OFF AND ON SINCE PURCHASING CAR USED ABOUT 2 YEARS AGO. DRIVING DOWN THE ROAD, USUALLY BUMPY ROAD, CAR TURNS OFF- DEAD. HAVE HAD IT FIXED TWICE BEFORE. FOUND TO BE KEY AND IGNITION SWITCH (APRIL 2013) NOW DOING IT AGAIN. DEALERSHIP REPORTED TO ME SIMILAR PROBLEM WITH A DODGE CARAVAN. REPORT THEY CANNOT FIGURE OUT WHAT IS WRONG WITH IT SINCE IT IS INTERMITTENT PROBLEM. WILL DO THIS AT VARIOUS SPEEDS. VERY RANDOM. *TR

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH MAKING A TURN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED THREE YEARS LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 80,000. ..UPDATED 08/11/14 *BF THE CONSUMER STATED THE VEHICLE REPAIRED ON 06/13/2014 *JS

ON JUNE 10 2013 WE PURCHASED A 2008 JEEP GRAND CHEROKEE. 6 DAYS AFTER THE 30 DAY WARRANTY EXPIRED, WAS THE BEGINNING OF A SERIES OF INCIDENTS THAT HAVE CONTINUED UNTIL NOW 6/3/2014. ABOUT A WEEK AFTER PURCHASING VEHICLE THE MOTOR DIED IN TRAFFIC. MY WIFE DROVE TO THE DEALER AND TOLD THEM WHAT HAPPENED. THEY DROVE THE VEHICLE BUT NOTHING HAPPENED AND TOLD HER IT WAS PROBABLY NOTHING AND NOT TO WORRY. BUT OVER TIME THE PROBLEM HAS WORSENED TO THE POINT THAT IT IS NOT SAFE TO DRIVE. THE IGNITION IS ON, EVERYTHING IS WORKING, THEN THE IGNITION KICKS OFF, MOTOR DIES, AND STEERING IS LOST AND WE HAVE TO ROLL TO THE CURB AND RESTART THE ENGINE. DRIVE A FEW BLOCKS OR MAYBE A MILE OR TWO THEN THE IGNITION KICKS OFF AGAIN. THIS HAS HAPPENED ONCE ON A FREEWAY HERE IN CALIFORNIA, LUCKILY CLOSE TO AN EXIT WHERE WE WERE ABLE TO ROLL OFF. NOW THE DEALER WANTS TO CHARGE A VERY LARGE SUM TO ANALYZE AND REPAIR THE PROBLEM AND WE FEEL THEY KNEW ABOUT THIS AT THE TIME OF SALE. I SEE ON THE NET OTHERS HAVE THE SAME PROBLEM WE HAVE WITH THEIR JEEPS CUTTING OFF. THE DEALER INFORMED THE CONSUMER THE IGNITION MODULE NEEDED TO BE REPLACED. UPDATED 09/03/14

I WAS PURCHASING A USED JEEP CHEROKEE 4X4, AND HAD COMPLETED A FULL AND DETAILED INSPECTION OF THE UNIT ON APR 28TH, 2014. I HAD TESTED THE 4 LOW AND IT WORKED FINE. THE UNIT WAS TO GO INTO CHRYSLER ON THE APR 29TH FOR THE N23 RECALL PRIOR TO MY PICKING UP THE UNIT THE FOLLOWING DAY. THE N23 RECALL WAS COMPLETED AND APR 30TH I PICKED UP THE JEEP. THE NEXT DAY AGAIN TESTED THE 4 LOW AND NOW THE SERVICE 4WD LIGHT CAME ON. THE JEEP HAD NOT BEEN USED AT ALL SINCE THE RECALL OTHER THAN A VERY SHORT DRIVE HOME. *TR

NO 4X4 LOW EVER SINCE I HAD THE N23 RECALL WORK PERFORMED TO REPROGRAM THE FINAL DRIVE CONTROLLER. CALLED CHRYSLER ABOUT IT AND THE SCHEDULED AN APPOINTMENT FOR ME AT A DEALER. DEALER SAID THE TRANSFER CASE ACTUATOR MOTOR IS FRIED AND NEEDS TO BE REPLACED. THEY ALSO SAID THAT THE PART IS BACK ORDERED 6-8 WEEKS BECAUSE SO MANY PEOPLE HAVE HAD THIS PROBLEM AFTER HAVING THE N23 RECALL WORK PERFORMED. CHRYSLER SAYS THAT THE ISSUE IS NOT RELATED TO THE RECALL WORK AND THEY WILL NOT COVER THE REPAIR. I DID SOME OF MY OWN RESEARCH AND THERE ARE 1000'S OF OTHER PEOPLE WHO AR HAVING THE SAME ISSUE. I'VE GIVEN CHRYSLER MANY OPPORTUNITIES TO ADDRESS THIS ISSUE BUT THEY REFUSE TO DO SO. *TR

WHILE DRIVING ON THE ROAD NORMALLY NO NOISES, VEHICLE WENT TO A COMPLETE STOP. I WOULDN'T START. WE TRY STARTING IT, DEAD STARTER AND BATTERY. BOUGHT A NEW STARTER AND NEW BATTERY ENGINE DOES NOT TURN AT ALL. ENGINE COMPLETELY STIFF. WENT TO THE SHOP, WE TRY TO TURN THE ENGINE BY HAND; COMPLETELY STIFF. THE DEALER IN PORT AU PRINCE, HAITI (SAFARI MOTORS) HAS MANY JEEP CHEROKEE WITH THE SAME ISSUE THEY DON'T EVEN KNOW WHAT TO DO AND CLIENTS ARE FRUSTRATED, VERY DISAPPOINTED WITH THE DEALER AND ALSO MOPAR OF AMERICA. THEY WILL NOT HELP ANYONE WITH A KNOWN ISSUE THIS VEHICLE HAS ALL AROUND THE WORLD. *TR

THE VEHICLE HAS BEEN IN THE SHOP 6 TIMES IN 6 YEARS. THIS LATEST TIME CHRYSLER REFUSED TO HONOR THE WARRANTY. THE DEALER, WHO IS OUT OF BUSINESS DUE BECAUSE OF CHRYSLER SHUTTING THEM DOWN, WAS TO NOTIFY US OF AN INSPECTION WHEN IT CAME DUE. ALL THE OTHER DEALER I SPOKE TO CONFIRMED THIS, HOWEVER WE WERE NEVER NOTIFIED. THE REPAIRS WERE $1065 AND SHOULD HAVE BEEN UNDER WARRANTY PER THE DEALER WHICH DID THE REPAIRS. CHRYSLER HAS RETROACTIVELY CHARGED OUR WARRANTY AS WELL FROM LIFETIME TO 3 YEARS, EVEN THOUGHT WARRANTY WORK WAS DONE IN THE SAME YEAR. WE HAVE A BOOK THAT SAYS LIFETIME AND SHOULD BE COVERED AFTER INSPECTION. THE DEALER WHICH DID THE REPAIRS HAD NO ISSUES WITH THE VEHICLE OF APPROVING THE INSPECTION, CHRYSLER REFUSE TO DISCUSS WITH THE DEALER OR DISCUSS ANY FURTHER. YOU HAVE A SERVICE LIGHT FOR ALL SERVICES ON THE VEHICLE SO YOU DON'T FORGET, BUT YOU HAVE A 30 DAY INSPECTION WINDOW WITHOUT ANY WARNING OR NOTIFICATION. *TR

APPROXIMATELY 10 TIMES, WHILE DRIVING MY VEHICLE AT VARIOUS SPEEDS (10, 30 AND 70 MPH) MY VEHICLE HAS STALLED. ONE TIME, WHILE DRIVING 70 MILES, WITH MY CHILDREN IN THE CAR, MY VEHICLE STALLED WHILE IN THE OUTSIDE LANE. I HAD TO GET ACROSS FIVE LANES OF TRAFFIC, WITH NO POWER, INCLUDING NO POWER STEERING AND I BARELY MADE IT OVER. MY VEHICLE HAS ALSO STALLED WHILE PULLING OUT OF MY DEVELOPMENT, WHICH IS ON A ROAD THAT IS POSTED 45 MPH AND ON A BEND. SO WHEN I HAVE STALLED IN THE MIDDLE OF THE INTERSECTION, I HAVE CARS WHO ROUND THE BEND AT 45 MPH AND I, AND MY CHILDREN, OUR SITTING DUCKS UNABLE TO MOVE. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE GETS KILLED. I BROUGHT IT THE DEALERSHIP, THEY KEPT IT FOR SEVERAL DAYS AND SEVERAL HUNDRED DOLLARS FOR THEM TO TELL ME THEY DO NOT KNOW WHAT IS WRONG. TWO THINGS TO NOTE: IT ALWAYS STALLS AFTER HITTING A BUMP, AND I CARRY APPROXIMATELY 30 KEYS AND RINGS ON THE CHAIN THAT HOLDS MY IGNITION KEY. I DO NOT THINK THAT THIS IS A COINCIDENCE AND I TAKE THIS VERY SERIOUSLY. MY CHILDREN, OTHER INNOCENT PEOPLE, OR MYSELF ARE GOING TO BE SERIOUSLY HURT OR KILLED AND I WANT THIS INVESTIGATED AGGRESSIVELY. *TR

I TOOK MY VEHICLE IN FOR THE N23 SAFETY RECALL AND MY 4 WHEEL DRIVE SYSTEM NO LONGER WORKS. THE WORK JEEP DID TO FIX THE RECALL HAS REMOVED CRITICAL FUNCTIONALITY OF THE VEHICLE. *TR

WHILE TRAVELING AT 55 MILES PER HOUR ON SOUTHERN BLVD. IN WEST PALM BEACH THE KEY TURNED FROM THE ON TO THE OFF POSITION. THIS CAUSED A LOCKUP OF THE STEERING AND BRAKES. THE AUTOMOBILE RETURNED TO FULL FUNCTION WHEN THE KEY WAS TURNED BACK TO THE VERTICAL POSITION. THERE WERE NO KEYS OR WEIGHT HANGING FROM THE KEY AND IT JUST CLICKED OFF. THIS CONDITION WAS RECENTLY REPAIRED AT ARRIGO DODGE ON OKEECHOBEE BLVD. THE KEY NOW STICKS IN THE IGNITION. THE RADIO FAILED SOON AFTER AND IT WAS NOTED THAT FUSE 27 & 28 WERE COVERED IN LITHIUM GREASE FROM THE PRIOR REPAIR WHICH STOPPED THE FUSE FROM MAKING CONTACT WITH THE PLUG. CLEANING RESTORED THE RADIO FUNCTION, BUT KEY IS STILL STUCK IN THE IGNITION. LATER, THE COMPUTER STATED "KEY DAMAGED". *JS UPDATED 04/13/15. *JB

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE TRAVELING VARIOUS SPEEDS THERE WAS A HESITATION INTERMITTENTLY WHEN ENGAGING THE ACCELERATOR PEDAL. THE VEHICLE STALLED WITHOUT WARNING ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE ON THREE OCCASIONS. THE CONTACT HAD TO SHIFT INTO NEUTRAL GEAR, WAIT A FEW MINUTES AND ATTEMPT TO RESTART THE VEHICLE NUMEROUS TIMES. THERE WERE TIMES WHEN THE VEHICLE FAILED TO RESTART. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,300.

2008 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE LOST ALL POWER WHILE DRIVING. *SMD THE CONSUMER STATED ON SEVERAL OCCASIONS THE VEHICLE LOST ALL POWER WHILE DRIVING ON THE HIGHWAY. THE ENGINE SHUT DOWN FOR NO APPARENT REASON. THE CONSUMER LOST THE ABILITY TO STEER AND BRAKE THE VEHICLE. THE VEHICLE LOST POWER ON SEVERAL DIFFERENT OCCASIONS. *JB

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO NEUTRAL. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE ACTUATOR MODE SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000. THE VIN WAS UNAVAILABLE. UPDATED 06/17/14*LJ UPDATED 8/22/2017

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN) IN SEPTEMBER 2013. THE CONTACT STATED THAT ONCE HE HAD THE VEHICLE REPAIRED, HE WAS UNABLE TO USE THE 4-WHEEL DRIVE FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.

I HAVE PREVIOUSLY ENTERED A SIMILAR COMPLAINT FOR THIS SAME VEHICLE. THE ISSUE IS THAT THE VEHICLE STALLS/SHUTS OFF FOR NO REASON WHILE DRIVING. CHRYSLER IS UNABLE TO PROVIDE A RELIABLE FIX. THIS BEGAN IN MAY 2012 - MY VEHICLE SIMPLY SHUT OFF WHILE DRIVING IN ANY NUMBER OF CONDITIONS WHETHER IT BE ON THE HIGHWAY, SIDE ROADS, ETC. I REMOVED ALL EXCESS KEYS FROM MY KEY RING TO ENSURE THAT IT WAS NOT THE KEY BEING TOO HEAVY. BROUGHT THIS IN TO MY DEALERSHIP, THEY REPLACED THE WIN CONTROL MODULE BUT COULDN'T GUARANTEE THAT THIS WOULD FIX THE PROBLEM. VEHICLE STALLED ONCE WHILE DRIVING UNEXPECTEDLY ABOUT 9 MONTHS LATER. THEN VEHICLE STOPPED TWICE IN OCTOBER 2013. AT THAT TIME I BROUGHT THE VEHICLE TO ANOTHER DEALERSHIP. THEY AT FIRST WANTED TO REPLACE THE WIN MODULE. WHEN I TOLD THEM THAT WAS THE FIX FROM BEFORE AND IT DIDN'T WORK, THEY ADVISED THAT THE FRONT CONTROL MODULE BE REPLACED, AS THERE WAS A RECALL ON THIS BUT MY VEHICLE WAS ONE DAY PAST THE DATE OF MANUFACTURING IMPACT IN THE RECALL, BUT WAS HAVING THE SAME EXACT ISSUE. REPLACED FRONT CONTROL MODULE IN OCTOBER 2013. VEHICLE STOPPED UNEXPECTEDLY WHILE DRIVING AGAIN TWICE IN MARCH 2014 - ON MARCH 20TH AND MARCH 21ST. VEHICLE IS BACK AT THE DEALER WHERE THEY AGAIN WANT TO REPLACE THE WIN MODULE. AGAIN, THIS FIX WAS PROVIDED PREVIOUSLY AND DID NOT FIX THE CAR. EITHER THE WINS BEING PRODUCED BY CHYRSLER ARE ALL FAULTY AND I SOMEHOW HAVE GOTTEN 2 IN A ROW OR THERE IS AN UNDERLYING ISSUE THAT CANNOT BE FOUND OR ADDRESSED. THIS

LOST 4X4 DRIVE LOW RANGE. PROBLEM IS DIRECTLY RELATED TO THE "SAFETY RECALL N23 / NHTSA 13V-175 REPROGRAM FINAL DRIVE CONTROLLER MODULE" THAT A JEEP SERVICE CENTER HAD PREFORMED. I AM FROM NORTH CANADA WHERE WE HAVE SNOW FROM EARLY NOVEMBER TO MAY END IT'S NOT SAFE TO TRAVEL WITHOUT FUNCTIONAL 4 WHEEL DRIVE.DO WE HAVE TO WAIT TILL SOMEONE FREEZES TO DEATH OR DIES FROM DEHYADRATION IN DESERT UNTIL CHRYSLER DO SOMETHING. *TR

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE HEADLIGHTS WOULD NOT ILLUMINATE PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE HEAD LIGHT LEVELING SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.

VEHICLE ENGINE SUDDENLY STOPPED ON HWY AT 70 MPH (THIS IS THE 3RD TIME IT HAS HAPPENED IN THE LAST 9 MONTHS). I WAS ABLE TO GET THE VEHICLE OFF THE HWY. IT STARTED UP AFTER COMING TO A STOP. I TOOK THE VEHICLE INTO THE DEALERSHIP AND THEY INFORMED ME THAT THEY WERE AWARE OF THIS PROBLEM (HAD WORKED ON PREVIOUS GRAND CHEROKEES AND EVEN HAD THE CHRYSLER ENGINEERS OUT TO TRY AND HELP THEM). THEY DID INSPECTIONS ON MY VEHICLE FOR 5 DAYS AND SAID THEY COULD NOT DUPLICATE THE PROBLEM OR FIND ANYTHING OUT FROM THE VEHICLE COMPUTER. THEY TOLD ME TO CONTACT CHRYSLER. I WAS EVENTUALLY GIVEN TO A CASE MANAGER. THEY INITIALLY SAID THEY COULD NOT DO ANYTHING AND NOW THEY KEEP DELAYING GETTING BACK TO ME. THIS HAS BEEN 2 WEEKS WITH NO SOLUTION IN SIGHT. THIS IS A MAJOR SAFETY PROBLEM AND THE VEHICLE SHOULD NOT BE DRIVEN WITHOUT SOME FIXES. I ALSO HAVE A 7 YR/100,000 MILE PLATINUM WRAPAROUND WARRANTY THAT SHOULD COVER WHATEVER IS WRONG. *TR

JEEP HAS A KNOWN PROBLEM WITH THE TRANSFER CASE ACTUATOR MOTOR. LAST FALL, 9-19-13 I BROUGHT IT IN FOR A RECALL, NUMBER N23. PRIOR TO THE RECALL I HAD NO PROBLEMS WITH MY JEEP AND I HAD TOWED IT UP TO ALASKA AND BACK, OVER 7,000 MI. THIS WINTER WE DECIDED TO SPEND IT IN ARIZONA. ABOUT 2 MONTHS INTO IT IS WHEN WE GET A SERVICE MESSAGE TO HAVE OUR 4WD SYSTEM LOOKED AT AND THAT IT WOULDN'T SHIFT INTO NEUTRAL FOR TOWING PURPOSES. SO I GET ON THE INTERNET FORUMS AND FIND OUT THAT THERE ARE THOUSANDS OF OTHER JEEP OWNERS EXPERIENCING THE SAME THING AND NOT SHIFTING INTO 4 LOW ALSO. THEY TOO HAD NOT HAD ANY TROUBLES UNTIL THEY HAD TAKEN THEIR VEHICLES IN FOR THE RECALL FIX WHICH, WAS A REFLASH OF THE TRANSMISSION SOFTWARE. THE TRANSFER CASE ACTUATOR ARE ON BACKORDER FROM JEEP AT ONE PER DEALER EVERY 14 DAYS. AND I GET TO SHELL OUT $500.00 FOR A PROBLEM THAT DIDN'T EXIST UNTIL THE RECALL. OH, I HAD TOWED THE JEEP SEVERAL TIMES SINCE THE ALASKA TRIP IN 2011. THE BIGGER PROBLEM HERE IS THAT THERE ARE A LOT OF JEEP OWNERS WHO DON'T EVER TAKE THEIR JEEP'S OFF ROAD OR TOW IT BEHIND SOMETHING SO THEY DON'T GET THE TROUBLE MESSAGE UNTIL THEY DO AND THEY NEED IT. THAT MEANS THERE ARE MILLIONS OF JEEP OWNERS THAT DON'T KNOW THEY HAVE A PROBLEM. *TR

TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE LIMITED. THE CONTACT STATED THAT WHILE APPROXIMATELY 10 MPH, THE VEHICLE STALLED AS ALL OF THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS ABLE TO BE RESTARTED. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 65,750.

THE FIRST INCIDENT WAS THE KEY GETTING STUCK IN THE IGNITION AND THE DEALER REPLACED AN IGNITION COMPONENT. AFTER THAT WAS REPLACED ON THREE OCCASIONS THE ENGINE TURNED OFF FOR NOW APPARENT REASON. JEEP COULD NOT DETERMINE WHY AND AT THAT POINT I PURCHASED A NEW CAR. I AM REPORTING THIS NOW AFTER HEARING ABOUT THE RECALL FOR OTHER VEHICLES WHICH TURNED OFF FOR NO REASON AND HAD CAUSED INJURY OR DEATH. FORTUNATELY I WAS NEVER IN HEAVY TRAFFIC AND WAS ABLE TO RESTART THE VEHICLE. I WAS ADVISED BY JEEP TO REMOVE ANY EXTRA KEYS FROM THE RING BUT THAT DID NOT RESOLVE THE ENGINE TURNING OFF. PERHAPS THERE ARE OTHER JEEP OWNERS WHO HAVE EXPERIENCED THIS PROBLEM BUT IT WAS NOT PART OF THE POTENTIAL RECALL. *TR

I AM NOT ABLE TO SHIFT THE TRANSFER CASE INTO 4 WHEEL DRIVE LOW RANGE OR NEUTRAL AFTER THE SAFETY RECALL REPROGRAMMED THE COMPUTER. *TR

WHILE OFF ROAD VERY FAR INTO THE DESERT OF ARIZONA I WAS TRAVELING WITH MY PERMANENTLY DISABLED WIFE. WE WERE ON DESERT TRAILS AND THE TRAIL LEAD INTO A SOFT SILT TYPE DRY WASH. WHEN I TRIED TO PUT THIS JEEP INTO 4X4 LOW RANGE A MESSAGE POPPED UP IN THE INTERMENT CLUSTER THAT SAID "SERVICE 4 WHEEL DRIVE". THE JEEP WOULD NOT SHIFT TO 4X4 LOW RANGE AND LOCK THE DIFFERENTIAL AND DRIVE THROUGH THE DRY WASH TO SAFETY. THIS PROBLEM IS DIRECTLY RELATED TO THE "SAFETY RECALL N23 / NHTSA 13V-175 REPROGRAM FINAL DRIVE CONTROLLER MODULE" THAT A JEEP SERVICE CENTER HAD PERFORMED. THE FINAL DRIVE CONTROLLER MODULE (FDCM) (N23 / NHTSA 13V-175) RE-PROGRAMMING THAT I HAD PERFORMED AT A JEEP SERVICE CENTER CAUSED THIS POTENTIALLY FATAL PROBLEM THAT COULD HAVE LEFT MY WIFE DEAD. IF WE HADN'T HAD WATER TO DRINK OR IF IT WOULD HAVE STARTED TO RAIN WE(SHE) COULD HAVE DROWNED IN THE WASH WHILE BEING TRAPPED IN THE JEEP, BECAUSE I COULD NOT PLACE THE JEEP IN 4X4 LOW RANGE AND LOCK THE DIFFERENTIAL TO DRIVE THE JEEP OUT OF A POTENTIALLY FATAL SITUATION. *TR

WENT INTO DEALERSHIP SERVICE CENTER TO HAVE "N23" SAFETY RECALL PERFORMED. BEFORE N23 SOFTWARE UPDATE THERE WAS NO PROBLEM USING THE 4WD-LOW FUNCTION, AFTERWARDS THE 4WD-LOW SHIFT FUNCTION COMES UP WITH "SERVICE 4WD" CODE AND WILL NOT SHIFT INTO 4WD-LOW. I DISCOVERED THIS WHILE STUCK IN A SNOW DRIFT THIS WEEKEND. AFTER RESEARCHING THE ISSUE I DISCOVERED THAT MANY JEEP OWNERS THAT WENT IN FOR THE N23 RECALL ARE HAVING THE SAME ISSUE. *TR

I BELIEVE THIS ISSUE/COMPLAINT IS A RESULT OF SAFETY RECALL N23/NHTSA 13V-175. TEN DAYS AGO WE WERE PREPARING TO HOOK UP MY JEEP FOR TOWING BEHIND OUR RV. WHEN I ATTEMPTED TO PUT THE TRANSFER CASE INTO NEUTRAL IT WOULD NOT MOVE AND I WOULD GET A 'SERVICE 4W SYSTEM' ERROR MESSAGE. WE TOOK THE JEEP TO THE DEALER AND WAS ADVISED THE TRANSFER CASE MODULE WAS BAD. THE WORST NEWS WAS THERE WERE NONE TO BE FOUND WITHIN HUNDREDS OF MILES AND I HAD NO POWERTRAIN WARRANTY. TEN DAYS LATER AND I AM STILL WAITING FOR A REPLACEMENT PART. THIS IS THE PART THAT WAS 'REPROGRAMMED' AS PART OF THE SAFETY RECALL N23/NHTSA 13V-175. EVER SINCE THIS REPROGRAMMING WAS PERFORMED I HAVE NO 4X4, NO 4LOW OR NEUTRAL. THIS IS EXPENSIVE TO REPAIR AND WE WERE FORCED TO CANCEL OUR TRIP. NOW, AS A REALTOR IN UPSTATE NY I AM NOT ABLE TO DO MY JOB AS I CANNOT TAKE BUYERS TO PROPERTIES ON SNOW COVERED ROADS. MY JEEP WORKED PERFECTLY FINE UNTIL THIS MODULE WAS REPROGRAMMED. ADDITIONALLY, NOW I HEAR A THUMPING NOISE FROM THE REAR (IT SOUNDS LIKE THE REAR,) WHEN I FIRST START OUT EVERY MORNING. I SEE OTHER JEEP OWNERS ARE EXPERIENCING THE SAME PROBLEM, AND FEEL CONFIDENT THAT THIS PART IS BEING REPLACED ALL OVER THE US AS A RESULT OF FAULTY REPROGRAMMING...AND THAT IS WHY THEY CANNOT GET A NEW ONE. I DO NOT WANT TO WAIT TILL THIS PROBLEM CAUSES OTHER ELECTRICAL ISSUES, WHICH IT VERY WELL COULD. I BELIEVE CHRYSLER IS ULTIMATELY RESPONSIBLE FOR THIS REPAIR AS MY TRANSFER CASE WORKED FINE TILL THEY REPROGRAMMED IT. *T

WE ARE FULL TIME RVERS AND HAVE TOWED OUR JEEP ABOUT 40,000 MILES WITHOUT ANY ISSUES, UNTIL THE RECENT RECALL. NHTSA #13V75000, CHRYSLER N23. THE VERY INNOCUOUS RECALL NOTICE SPOKE OF THE DOT REQUIRING THE RECALL BASED ON A NUMBER OF CASES WHERE THE TRANSFER CASE SHIFTED INTO NEUTRAL ON IT'S OWN AND THE VEHICLE ROLLED AWAY, CAUSING DAMAGE. THE RECALL WENT ON TO SAY THAT THE FIX WAS TO TAKE IT TO THE DEALER FOR A SOFTWARE REPROGRAMMING TO TAKE CARE OF THE ISSUE. THE RECALL NOTICE WAS VERY CAREFULLY AND CLEVERLY WRITTEN TO LEAVE ONE WITH THE IMPRESSION THAT A SOFTWARE ISSUE WAS THE CAUSE OF THE PROBLEM, AND JEEP WAS GOING TO FIX IT WITH THE REFLASH OF THE TRANSMISSION COMPUTER. THIS IS NOT TRUE. THE ISSUE IS CAUSED BY THE FAILURE OF HARDWARE IN THE TRANSFER CASE, AND THE ?FIX? OFFERED BY JEEP IS NOTHING MORE THAN A BAND AID TO MEET THE STRICT LETTER OF THE DEMAND BY THE NHTSA. AS THOUSANDS OF JEEP OWNERS ARE NOW LEARNING, AFTER THE RECALL THEY FIND THEMSELVES IN A SITUATION WHERE THE TRANSFER CASE WILL NO LONGER SHIFT INTO NEUTRAL, OR 4WD LOW, AT ALL. I HAVE PERSONAL KNOWLEDGE OF DOZENS OF JEEP OWNERS WITH THESE ISSUES WHO NEVER HAD A PROBLEM BEFORE THE RECALL. THIS PROBLEM CREATES A GREAT UNCERTAINTY AMONG OWNERS. WE DON'T KNOW IF THE 4WD SYSTEM WILL WORK WHEN NEEDED, OR END UP STUCK IN NEUTRAL OR 4WD LOW, MAKING THE VEHICLE UNUSABLE. WHILE NOT BEING ABLE TO TOW MAY NOT BE A SAFETY ISSUE, I THINK THAT DISABLING A 4WD SYSTEM THAT MANY PEOPLE RELY ON IN BAD TERRAIN OR WEATHER WO