Page 15 of 16 · complaints 701–750 of 762

2003 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2003 record →

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Aug 2, 200421,500 milesIN

WE HAVE A 2003 JEEP GRAND CHEROKEE LARADO. THE BRAKES HAD TO BE REPLACED AT 21,000 MILES DUE TO WARPED ROTORS. THE ROTORS WERE TURNED. BY 22,500 MILES THEY AGAIN STARTED VIBRATING THE FRONT END. WE WERE ON A LONG TRIP AND BY 26,000 MILES THE FRONT END WAS SHAKING VIOLENTLY EACH TIME THE BRAKES WERE APPLIED. THE DEALER DID REPLACE THE BRAKES AT NO COST AND INSTALLED NEW ROTORS.*AK

Seat Belts › Rear/Other
Filed Jul 20, 2004MI

WAS INFORMED OF THE POTENTIAL FAILURE OF GEN 3 SEAT BELTS THROUGH A WEBSITE. I PERFORMED MY OWN "ELBOW" TEST ON THE SEAT BELTS IN THE REAR SEAT OF MY 2003 JEEP GRAND CHEROKEE AND DISCOVERED THEY UNLATCHED DURING MY SIMULATION. *LA

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 12, 2004MA

WHILE APPLYING THE BRAKES STEERING WHEEL STARTED SHAKING UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT HOME. CONSUMER CONTACTED THE DEALER, AND INFORMED HIM THAT THIS PROBLEM OCCURRED MORE THAN ONCE, AND STILL HAD NOT BEEN RESOLVED. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jun 29, 200424,000 milesMA

VEHICLE SHAKES WHEN BREAKING OVER 45 MPH. DEALER HAS STATED WARPED ROTORS AS THE CAUSE. VEHICLE HAS 26,000 MILES AND ROTORS WERE OUT OF WARRANT AT 12,000 MILES.*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jun 15, 2004CA

WHILE DRIVING 45 MPH, CONSUMER NOTICED AFTER DEPRESSING THE BRAKES VEHICLE STEERING WHEEL BEGAN TO SHAKE HARD. VEHICLE WAS SENT TO A SERVICE TECHNICIAN AND SAID THAT THE BRAKE ROTORS NEEDED TO BE REPLACED. *LA

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jun 9, 2004CT

BRAKE PEDAL PULSATED AND THE STEERING WHEEL VIBRATED WHEN THE PEDAL WAS DEPRESSED. THE PULSATION AND VIBRATION WAS WORSE WHEN THE PEDAL WAS DEPRESSED AT HIGHWAY SPEEDS. VEHICLE WAS UNCONTROLLABLE. THIS PROBLEM OCCURRED BECAUSE THE BRAKE ROTORS WARPED. *AK

Engine and Engine Cooling › Engine
Filed Jun 3, 2004CA

WHILE DRIVING 50 MPH, THE VEHICLE STALLED. THE DRIVER TRIED TO RESTART THE VEHICLE AND WAS ABLE TO START. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC CAN NOT DUPLICATE THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS. *NM

Electrical System
Filed May 25, 2004AZ

MAIN PROBLEM IS THE STEERING. EVER SINCE I'VE HAD THE VEHICLE THERE HAVE BEEN FOUR ALIGNMENTS CONDUCTED AND EACH TIME THE TOE WAS OUT OF SPECS. THE FIRST ALIGNMENT WAS DONE AT 1200 MILES AND RECENTLY JUST HAD ANOTHER AT 26000. VEHICLE CONTINUES TO PULL RIGHT EVEN THOUGH THERE HAVE BEEN FOUR ALIGNMENTS. IT IS NOT A 4X4 AND I DO NOT DRIVE OFF ROAD WITH IT. DEALERSHIP SAID THEY TOOK APART ALL COMPONENTS OF THE STEERING AND FOUND NO PROBLEMS. NO PARTS WERE REPLACED, ONLY CONTINUOUS ALIGNMENTS HAVE BEEN DONE. THE BATTERY ALL OF A SUDDEN WENT BAD AND HAD TO BE REPLACED. HAVE HAD ELECTRICAL PROBLEMS WITH THE STEREO. PROBLEMS WITH RPMS ALMOST GOING DOWN TO ZERO AFTER FILLING THE FUEL TANK, AND PROBLEMS WITH A DELAY OF ACCELERATING. RECENTLY WENT TO START VEHICLE AND HEARD A POP AND SMELLED SMOKE, I THINK IT WAS THE STARTER AND I'M GOING TO HAVE THAT CHECKED SOON AT THE DEALERSHIP. *NM

Engine and Engine Cooling
Filed May 20, 20045,000 milesIL

WHEN DRIVING AT ANY SPEED CHECK ENGINE LIGHT APPEARED ON THE DASHBOARD, THEN, VEHICLE JERKED AND LOST POWER. THE CONSUMER HAD THE VEHICLE WAS TOWED TO THE DEALERSHIP ON TWO OCCASIONS, BUT PROBLEM RECURRED. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed May 11, 20045,000 milesNJ

AT 5000 MILES, VEHICLE SHIMMIED WHEN BRAKES WERE APPLIED AT 50 MPH. AFTER REPAIRS WERE DONE THE PROBLEM RECURRED 11,000 MILES LATER. DEALERSHIP HAS REPLACED THE ROTORS ON NUMEROUS OCCASIONS. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed May 8, 200412,500 milesWA

HAD TO RESURFACE THE 2 FRONT ROTORS AFTER ONLY 13000 MILES.*AK

Power Train › Automatic Transmission
Filed Apr 30, 20044,700 milesPA

THE DATE BELOW REFLECTS THE THIRD TIME THIS HAS OCCURRED. MY VEHICLE HAS STILL NOT REPAIRED TO DATE(4-30-04). THE VEHICLE TRANSMISSION FAILS AND THE VEHICLE SIMPLY FAILS. AFTER A TRANSMISSION CHANGE IT FAILED AGAIN FORTUNATELY NOBODY WAS HARMED. HOWEVER THE COMPANY WILL NOT REPLACE THE VEHICLE BUT INSTEAD IS INSTALLING ARE BUILT TRANSMISSION. IT MUST BE NOTED THAT THE FIRST INCIDENT OCCURRED (APPROXIMATE MILEAGE) 4,700, SECOND OCCURRENCE 5,000, THIRD 5,600. I PURCHASED THE VEHICLE NEW I AM THE ONLY OWNER AND DRIVER. THIS VEHICLE/ AND THE COMPANY IMPOSES A DANGEROUS, AND DEFECTIVE VEHICLE ON BOTH MYSELF AND FELLOW MOTORIST. *LA

Suspension › Front
Filed Apr 20, 200410,000 milesNJ

WHILE BACKING OUT FRONT END COLLAPSED WITHOUT WARNING. *AK *NM

Fuel System, Gasoline › Fuel Injection System
Filed Apr 18, 200412,200 milesMO

OVER A ONE (1) MONTH PERIOD, MY CAR HAS BEEN SERVICED BY THE DEALER FOUR (4) TIMES DUE TO A HESITATION WHEN ACCELERATING ESPECIALLY AT SPEEDS OVER 60 MPH. WHEN ATTEMPTING TO ACCELERATE THE CAR BEGINS TO STUTTER AND THE MALFUNCTION INDICATOR LIGHT APPEARS AND CONTINUALLY FLASHES. THIS PROBLEM HAS NEARLY CAUSED ME TO BE IN TWO ACCIDENTS! WHEN THIS FIRST BEGAN, THE PROBLEM OCCURRED ONLY AT HIGHER SPEEDS. HOWEVER, BY THE THIRD AND FOURTH OCCURRENCE IT WAS HAPPENING AT ONLY 20 MPH AND WHEN AT A STOP LIGHT THE CAR WOULD SHAKE AND BEGIN TO DIE. THERE ARE ONLY 12,000 MILES ON THE VEHICLE AND IT IS LESS THAN ONE (1) YEAR OLD. *JB

Steering › Gear Box (other Than Rack and Pinion)
Filed Apr 16, 200438,000 milesMA

WHILE DRIVING VEHICLE I EXPERIENCED A SUDDEN LOSS OF POWER STEERING. THIS LASTED FOR APPROXIMATELY 10 SECONDS BEFORE THE POWER STEERING WORKED AGAIN. VEHICLE WAS TOWED TO A MECHANIC, WHO REFERRED VEHICLE TO A DEALERSHIP THAT REPLACED A LOT OF STEERING GEAR BOXES. *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Mar 21, 2004500 milesIL

I HAVE MADE 4 TRIPS TO THE SERVICE DEPARTMENT FOR A PROBLEM WITH MY BRAKES. THE CAR SHAKES WHEN PRESSURE IS GENTLY APPLIED TO THE BRAKES. THE DEALER HAS DONE NOTHING EXCEPT REPLACING THE ROTORS AND THE GEAR BOX. THE PROBLEM HAS NOT BEEN SOLVED. ALSO, THE CAR MAKES A LOUD KLUNKING NOISE WHEN THE CAR IS PUT INTO REVERSE OR TAKEN OUT OF REVERSE. ONCE AGAIN, THE DEALER SAYS IT IS NORMALLY, DEPSITE THE FACT ANY NORMAL PERSON COULD TELL SOMETHING IS DEFINETLY WRONG WITH THE TRANSMISSION. *JB

Engine and Engine Cooling › Engine › Gasoline › Belts and Associated Pulleys
Filed Mar 14, 200424,923 milesMD

PURCHASED A 2003 JEEP GRAND CHEROKEE LIMITED FROM CARMAX ON SEPT 30TH 2002. IMMEDIATELY AFTER PURCHASING THE VEHICLE, A HIGH PITCH SOUND STARTED TO BE HEARD WHILE THE CAR IS IDLING. I'VE TAKEN THE CAR TO TWO DIFFERENT DEALERS APPROXIMATELY A TOTAL OF FIVE TIMES OR MORE AND NO ONE AT THE DEALERSHIP WAS ABLE TO PIN POINT THE PROBLEM. INITIALLY, THE DEALER THOUGHT THE NOISE MIGHT BE RELATED TO THE BELT, BUT ONCE THE BELT WAS CHANGED THE NOISE PERSISTED. THE ENGINE WAS ALSO CHECKED AND UNFORTUNATELY THE NOISE IS STILL BEING HEARD AND IT IS MORE PRONOUNCED. THEN ON TOP OF EVERYTHING ELSE, THE HEATING VENT ON THE PASSENGER SIDE HAS MALFUNCTIONED CONVIENTLY AFTER THE WARRANTY JUST RECENTLY EXPIRED. IN ADDITION ON MARCH 12TH 2004, UPON BRINGING MY TRUCK INTO THE DEALERSHIP FOR SERVICING, THE MACHANIC SCRAPS THE SIDE OF THE TRUCK REMOVING THE PAINT OFF OF THE REAR PASSENGER DOOR AND ANTWERPEN JEEP DOESN'T WANT TO COMPENSATE ME. PLEASE ADVISE. ANY INFO THAT YOU WOULD BE ABLE TO PROVIDE WOULD BE GREATLY APPRECIATED. THIS HAS NOT BEEN A GOOD EXPERIENCE FOR ME. I PURCHASED A NEW FORD MUSTANG IN 1997 AND WAS COMPLETELY SATISFIED, HAD NO PROBLEMS WITH THE CAR AND THE SERVICE WAS EXCEPTIONAL.*AK

Vehicle Speed Control › Accelerator Pedal
Filed Mar 12, 200432,390 milesNJ

CAR LUNGED FORWARD WHILE DRIVING LESS THAN 5 MPH IN PARKING LOT. ENGINE RACED AT FULL SPEED WITH NO FOOT ON THE ACCELERATION PEDAL. BOTH FEET ON THE BRAKE COULD NOT STOP CAR. PUT THE TRANSMISSION IN NEUTRAL AND TURNED IGNITION OFF TO STOP CAR.*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Mar 12, 200411,600 milesPA

WHEN BRAKING VEHICLE AND THE STEERING WHEEL PULSATED. VEHICLE WAS TAKEN TO THE DEALER, WHERE THE MECHANIC DETERMINED THAT THE FRONT ROTORS WERE WARPED. THE MECHANIC SHAVED THE ROTORS TO REMEDY THE PROBLEM. *AK *MR

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Mar 7, 200425,000 milesIL

MY 2003 JEEP GRAND CHEROKEE HAS WARPED BRAKE ROTORS AT 27,000 MILES, AND FROM EVERY THING I HAVE READ ON THIS CAR I SUSPECT IT IS NOT THE FIRST TIME SINCE I BOUGHT THE CAR AT 16,000 MILES. THESE BRAKE ROTORS ARE DEFECTIVE, AND VERY DANGEROUS IN MY OPINION. WHAT DO YOU THINK? *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Feb 21, 200431,000 milesIL

I HAVE HAD MY JEEP GRAND CHEROKEE FOR LEASE THAN A YEAR, MY 4TH SET OF FRONT ROTORS ARE WARPED. FIRST SET REPLACED AT 11K MI, 2ND AT 23K AND NOW AT 31K THE DEALER SAYS THEY ARE OUT OF WARRANTY. I ASKED HOW COME I CAN'T EVEN GET 12K ON ROTORS AND THEY SAY MY DRIVING IS BAD, I'M GOING TO COMPLAIN TO JEEP, I'M ALMOST READY TO DUMP THIS CAR AND NEVER BUY A DAIMLER CHRYSLER AGAIN. *JB

Seat Belts
Filed Feb 19, 200416 milesWA

THE PASSENGER SIDE SEAT BELT LOCKED UP AND FAILED TO RETRACT UNLESS THE BUCKLE WAS UNHOOKED. THE SEAT BELT LOCKING UP HAPPENED ON NUMEROUS OCCASIONS SINCE OWNING THE VEHICLE. *AK WHEN A PASSENGER REACHED FOR SOMETHING THE SEAT BELT LOCKED IN THE FULLY EXTENDED POSITION. *JB

Fuel System, Gasoline › Fuel Injection System › Injectors
Filed Feb 9, 200415,600 milesAZ

SIMILAR TO THE SUMMARY IN ODI ID #10026122, 2003 JEEP GRAND CHEROKEE HESITATES ON ACCELERATION, MALFUNCTION INDICATOR LIGHT FLASHES, AND VEHICLE RUNS VERY ROUGH. FORTUNATELY STILL UNDER WARRANTY, BUT THIS IS THE THIRD FUEL INJECTOR THAT NEEDED TO BE REPLACED WITHIN THE PAST THREE MONTHS. DEALER SERVICE DEPARTMENT ADMITS HAVING SIMILAR PROBLEMS WITH OTHER NEW GRAND CHEROKEES, BUT BLAMES IT ON "BAD GAS." VEHICLE HAS 15,000 MILES ON ODOMETER.

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Feb 6, 2004MA

I HOPE YOU CAN HELP ME, MY SISTER AND I PURCHASED 2, 2003 JEEP GRAND CHEROKEE'S, WE BOTH HAVE AROUND 18,000 MILES AND EACH TIME WE BRING OUR VEHICLE TO THE DEALER FOR AN OIL CHANGE THE ROTORS EITHER NEED TO BE REFACED OR REPLACED. THIS IS CRAZY AND DRIVES US UP A WALL. IT IS TERRIBLE TO DRIVE WHEN THE VEHICLE PULSATES AND SHAKES. JUST LAST WEEK THE DEALERSHIP REPLACED ALL THE ROTORS BECAUSE THEY WERE SO WARPED. THIS WAS THE THIRD COMPLAINT IN A YEAR AND THEY SAID THAT THE ROTORS WERE NO LONGER UNDER WARRANTY AND THAT MY DRIVING IS DAMAGING THEM. SO I SAID COULD IT BE A PROBLEM THAT JEEP IS HAVING AND THEY SAID NO, I THEN SAID WELL THAN WHY DOES MY SISTER HAVE THE SAME PROBLEM WITH HER VEHICLE AND THEY SAID WELL SHE NEEDS TO SLOW DOWN TOO! THIS IS CRAZY THERE IS A HISTORY OF THIS PROBLEM AND IT SHOULD BE RESOLVED I KNOW IN THE PAST JEEP'S HAVE HAD PROBLEMS WITH ROTORS, DOES THE 2003 HAVE A HISTORY OF THIS? *AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Feb 3, 200418,840 milesMI

CONSUMER COMPLAINED ABOUT BRAKE ROTORS PROBLEM. ROTORS WARPED AFTER 18,000 MILES. *AK

Unknown or OtherCrash1 injured
Filed Jan 15, 200428,300 milesNC

WHEN PUT INTO DRIVE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A WALL 20-25 FEET AWAY. BRAKE PEDAL WAS DEPRESSED AND ACCELERATOR WAS NEVER TOUCHED DURING INCIDENT.

Unknown or OtherCrash1 injured
Filed Jan 15, 200410,000 milesNY

ACCELERATOR STUCK AS I ENTERED MY LONG DRIVEWAY. CAR CRASHED INTO RETAINING WALL AT END OF DRIVEWAY. MY FACE HIT STEERING WHEEL AND AIR BAG DID NOT DEPLOY. THIS OCCURRED ON 9-5-03 AND I DO NOT YET KNOW REPAIR COSTS.

Service Brakes, Hydraulic
Filed Jan 15, 20044,000 milesTX

I TOOK MY VEHICLE IN FOR THE ROUTINE OIL CHANGE AT THE DEALERSHIP I PURCHASE THE VEHICLE. AFTER THAT DAY, THE VEHICLE VIBRATES TO THE POINT YOU CANNOT PLAY A CD. THEY ARE TELLING ME THIS IS HOW THE VEHICLE PERFORMS. I HAVE BEEN TO THE DEALERSHIP MANY TIMES WITH THE SAME RESPONSE. I ALSO HAVE TAKEN IT TO OTHER CHRYSLER DEALERSHIP WITH THE SAME ANSWER, IT SEEMS THAT THE ANSWER IS THE SAME AFTER THEY LOOK AT THE REPAIR HISTORY. I ALSO HAVE MET WITH THE CHRYSLER MARKETING REP TWICE, AND THE DEALERSHIP TOLD ME THAT THE CHRYSLER TECHNICAL REP DROVE THE VEHICLE. YET WHEN I REQUESTED A ENCOUNTER WITH HIM THEY DECLAIM AND SAID THERE IS NO TECHNICAL REP. I ALSO MET WITH THE GENERAL MANAGER FROM THE DEALERSHIP TWICE, SALES MANAGER MANY TIMES, I NEED THIS TO BE LOOK INTO BECAUSE I THINK MY VEHICLE WAS TAMPERED WITH, BECAUSE IF IT WAS RUNNING LIKE THIS WHEN I BOUGHT IT I WOULD HAVE NOT BOUGHT IT. THE VIBRATION IS GETTING WORST. I DO HAVE A EXTENDED WARRANTY, THAT I CANNOT USE BECAUSE THEY REFUSE TO EVEN LOOK AT THE VEHICLE. THEIR SOLUTION WAS TO SELL ME ANOTHER VEHICLE, WHICH I DECLINED BECAUSE THEY WANTED MORE MONEY DOWN. WHY SHOULD I BUY ANOTHER VEHICLE WHEN I HAVE A NEW ONE THAT THEY DESTROYED.

Seat Belts › Front › Retractor
Filed Jan 14, 2004FL

SEAT BELT ON THE PASSENGER SIDE WILL NOT UNLATCH. SEAT BELT TIGHTENS AND DECREASES IN SIZE WHEN IT IS MOVED. PASSENGER HAD TO WIGGLE OUT OF SEAT IN ORDER TO BE RELEASED. WILL BE TAKING VEHICLE TO DEALER FOR REPAIR OF SEAT BELT THE FOURTH TIME. *AK

Electrical System › Wiring › Fuses and Circuit Breakers
Filed Dec 9, 200323,000 milesVA

FAN MOTOR QUIT WORKING DISABLING ALL HVAC INCLUDING DEFROSTER. DEALER REPLACED RESISTOR BUT SAID WIRING HARNESS NEEDED TO BE REPLACED TO COMPLETE REPAIRS AND PART ON BACK ORDER. RESISTOR AGAIN FAILED ON 12/3/03 AND PART STILL NOT AVAILABLE PER WHITTEN BROTHERS JEEP DEALERSHIP, RICHMOND, VIRGINIA. VEHICLE UNALBE TO CLEAR ICE/FROST FROM WINDSHIELD (EXTERIOR AND INTERIOR OF WINDSHIELD). AS OF 12/9/03 DEALER SAYS PART STILL NOT AVAILABLE FROM CHRYSLER/JEEP.*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Nov 29, 200311,000 milesIL

BRAKES SHIMMY, LESS THAN 24K MILES AND ON 3 SETS OF FRONT ROTORS, THEY WARPED. *AK

Equipment › Mechanical › Accessory Scissor/Screw/Bottle Jack/Lift
Filed Nov 18, 2003NJ

THE JACK WAS NOT IN COMPLIANCE WITH DRIVER'S NEEDS. THE JACK WOULD NOT LIFT THE TIRE OFF THE GROUND WHEN THE JACK WAS AT IT'S FULLY EXTENDED HEIGHT. THE CONSUMER HAD TO PUT A PIECE OF WOOD UNDER THE JACK TO LIFT THE TIRE OFF THE GROUND. WHILE PUTTING THE JACK DOWN IT FELL APART, CAUSING THE VEHICLE TO FALL DOWN TO THE GROUND. THERE WERE NO INJURIES OR FATALITIES TO REPORT.*AK *NLM

Service Brakes, Air › Disc › Rotor
Filed Nov 12, 20037,000 milesIL

2003 JEEP GRAND CHEROKEE LIMITED 1.CRUISE CONTROL KICKS OUT WHEN ON THE HIGHWAY DRIVING 2.FRONT END MAKES HORRIBLE NOISES WHEN TURNING 3.DASH RATTLES 4. HAD TO REPLACE BRAKE LININGS AND ROTORS AT 7000 MILES 5.REAR END HOWLS 6. TRANSMISSION DOES NOT SHIFT RIGHT

Power Train › Automatic Transmission
Filed Nov 6, 200312,500 milesNC

TRANSMISSION HAS TO BE REPLACED BECAUSE OF A POPPING AND GRINDING NOISE WHEN THE VEHICLE IS PLACED IN REVERSE FROM PARK OR NEUTRAL. TRANSMISSION WAS REBUILT AFTER ONLY 2019 MILES AND HAS BEEN WORKED ON TWO TIMES SINCE. ONCE FOR A FACTORY RECALL AND THE OTHER TIME FOR A TRANSMISSION FLUID LEAK. *AK

Power Train › Automatic TransmissionCrash1 injured
Filed Oct 30, 20031,092 milesNJ

WHILE THE VEHICLE WAS IN PARK ,WITH THE MOTOR RUNNING, THE DRIVER EXITED AND THE TRANSMISSION CHANGED FROM PARK TO REVERSE STRIKING THE DRIVER AND THEN A GASOLINE PUMP BARRIER. *LA

Power Train › Transfer Case (4-wheel Drive)
Filed Oct 30, 200314,280 milesNC

2003 JEEP GRAND CHEROKEE I PURCHASED FROM NEUWIRTH CAR DEALERSHIP, IN WILMINGTON, NC. THE REASON I NOW OWN THIS VEHICLE IS BECAUSE THE FIRST JEEP THEY SOLD ME FEEL UNDER THE NC LEMON LAW AND THE INFORMATION WAS NOT DISCLOSED TO ME BEFORE I PURCHASED THE FIRST JEEP AND I RETURNED IT 3 TIMES FOR THE SAME PROBLEM THE DRIVESHAFT. THE PROBLEM WITH THIS ONE IS YOU CAN NOT PUT IT IN 4 WHEEL DRIVE UNLESS YOU USE BOTH HANDS AND PUSH HARD ON THE FLOOR TO SHIFT THE GEAR, THEY SAID THEY WOULD REPLACE THE TRANSFER CASE, BUT WHEN THEY CALLED ANOTHER DEALER THEY HAD REPLACED THE CASE IN 2 OTHERS AND SAID THE NOISE WAS STILL THERE, THAT IT WOULD NOT MAKE A DIFFERENCE IF THEY REPLACED IT. SO FAR THEY HAVE NOT REPLACED IT. IT MAKES A HUMMING NOISE WHILE SITTING IDLE AT A STOP LIGHT, AND MADE A LOUD CLINGING SOUND WHEN I PUT IT IN REVERSE, (TOOK IT BACK TWICE BEFORE THEY FIXED IT) THEY SAID IT WAS NORMAL FOR THE CLINGING SOUND THE SECOND TIME I TOOK IT IN IT COST THEM 1300 TO FIX "NOTHING". I STILL HAVE THE HUMMING IT'S WORSE NOW, AND THE CLINGING NOISE COMES AND GOES. THEY DO NOT KNOW WHY. WHEN I CALLED MR. GILLILAN AT THE DEALERSHIP, HE SAID WHAT DO YOU WANT ME TO DO ABOUT IT" HE SAID THE ONLY CHOICES I HAD WAS TO TRADE AGAIN BUT IT WOULD COST ME MONEY, OR LET THEM KEEP TRYING UNTIL THE PROBLEM IS FIXED, HOW CAN THEY FIX THE PROBLEM IF THEY DON'T KNOW WHAT THE PROBLEM IS AND HOW LONG WILL THIS TAKE. I HAVE MISSED WORK HOURS AND DAYS DEALING WITH THESE CHRYSLER VEHICLES. I WOULD TELL YOU WHAT

Air Bags › FrontalCrash1 injured
Filed Oct 20, 200310,000 milesVT

WHILE DRIVING 65 MPH VEHICLE WAS INVOLVED IN A HEAD ON COLLISION. UPON IMPACT, NEITHER AIR BAG DEPLOYED. AS A RESULT, DRIVER SUSTAINED SEVERE INJURIES TO THE UPPER BODY. *AK

Power Train › Automatic Transmission
Filed Sep 26, 2003OH

I HAVE HAD TO HAVE THE TRANSMISSISION TAKEN OUT AND SEALS AND O-RINGS REPLACED 2 TIMES FOR LEAKING FLUID. THE THIRD TIME IT LEAKED THEY HAD TO REPLACE THE ENTIRE TRANSMISSION.

Service Brakes, Hydraulic › Pedals and Linkages
Filed Sep 12, 20033,000 milesOR

WHEN BRAKING, THE PEDAL FELT SOFT AND INTERMITTENTLY THE DRIVER WOULD SIMULTANEOUSLY APPLY THE ACCELERATOR PEDAL. THIS CAUSED THE VEHICLE TO LURCH FORWARD. THE DEALER WAS NOTIFIED AND INFORMED THE CONSUMER THAT THE BRAKE PEDAL WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. NOTHING WAS SAID CONCERNING THE BRAKE AND THE ACCELERATOR PEDAL BEING TOO CLOSE. *PH THE DEALER VERIFIED THAT THE 2003 MODELS HAD SOFTER BRAKE PEDAL THAN THE PREVIOUS YEAR MODELS. THE PEDAL WAS SO LOW THAT IT WAS EASY TO HIT THE GAS PEDAL. *SCC *JB

Vehicle Speed ControlCrash1 injured
Filed Aug 22, 200313,000 milesCO

THE VEHICLE EXPERIENCED SUDDEN ACCELERATION AND CONSEQUENTLY THE CONSUMER WAS INJURED. *AK *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Aug 15, 2003TN

2003 JEEP CHEROKEE WITH 14,000 MILES ON IT AND SEVERELY WARPED FRONT ROTORS. JEEP WANTS ME TO PAY FOR REPAIRS.*AK

Power Train › Automatic TransmissionCrash
Filed Aug 14, 2003TX

CONSUMER NOTICED THAT AFTER PLACING VEHICLE IN PARK WHILE ENGINE WAS RUNNING, AND CONSUMER STEPPED OUT OF VEHICLE, VEHICLE JUMPED INTO REVERSE, KNOCKING CONSUMER TO THE GROUND, AND CRASHING INTO THE HOME. *AK

Vehicle Speed Control › Cruise Control
Filed Aug 7, 2003NY

WHILE IN CRUISE CONTROL DRIVING UP HILL THE VEHICLE AUTOMATICALLY SHIFTED GEARS AND SLOWED DOWN. THE CONSUMER CONTACTED THE DEALER WHICH SAID THEY KNEW NOTHING ABOUT THAT PROBLEM. PLEASE PROVIDE DETAILS. *PH

Seats › Front Assembly › ReclinerCrash1 injured
Filed Jul 25, 20039,700 milesMA

2003 JEEP GRAND CHEEOKEE LARADO - I WAS REAR ENDED (STOPPED AND HIT BY ANOTHER CAR AT ABOUT 20-25 MPH) THE DRIVERS SEAT COLAPSED INTO THE BACK SEAT. NONE WAS IN THE BACK SEAT BUT IF THERE WAS THEY SURELY WOULD HAVE BEEN INJURED.... I SUSTAINED NO INJURIES IN THE CRASH.*AK

Vehicle Speed Control › Accelerator PedalCrash
Filed Jul 22, 20039,308 milesMI

SUDDEN ACCELERATION WHILE PARKING, WITH FEET DEPRESSED ON THE BRAKE PEDAL. CAUSE UNKNOWN!

Vehicle Speed Control
Filed Jul 15, 20039,000 milesMN

2003 JEEP GRAND CHEROKEE LAREDO HESITATES ON ACCELERATION, MALFUNCTION INDICATOR LIGHT FLASHES CONTINUOUSLY AND CYLINDERS CONTINUE TO MISFIRE CAUSING VEHICLE TO BECOME UNSAFE GIVEN INTERMITTENT ACCELERATION RESPONSE. IF VEHICLE IS PARKED, ENGINE TURNED OFF THEN ENGINE TURNED ON AGAIN, THE MALFUNCTION INDICATOR LIGHT REMAINS LIT AND VEHICLE OPERATES NORMALLY.VEHICLE HAS BEEN SERVICED FOR SAME ISSUE TWICE IN ONE MONTH. VEHICLE HAS 9,000 MILES ON THE ODOMETER.*AK

Steering › Hydraulic Power Assist SystemCrash
Filed Jun 2, 2003TN

WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING CONSUMER LOST CONTROL OF VEHICLE , WENT OFF THE ROAD, AND HIT A TREE. *AK

Seat Belts › FrontCrash1 injured
Filed Jun 2, 2003TN

SEATBELT DID NOT HOLD CONSUMER DURING A COLLISION. UPON IMPACT, HIS HEAD WENT THROUGH THE WINDOW. *AK

Vehicle Speed ControlCrash
Filed May 17, 2003CO

SUDDEN ACCELERATION WHILE PARKING. *JB

Seats
Filed Apr 12, 200376,000 milesPA

FRONT LEFT SEAT RAIL RETAINING BOLT TORE LOOSE FROM THE SEAT BOTTOM FRAME RAIL AND IS RESULTING IN A FRONT LEFT TO RIGHT REAR ROCKING MOTION. THIS MAKES THE VEHICLE UNSAFE TO OPERATE BECAUSE OF DRIVERS SEAT INSTABILITY, AND UNCOMFORTABLE WHILE DRIVING DUE TO ABNORMAL SEAT POSITION. IT SHOULD BE MENTIONED THAT THERE HAS BEEN NO ABUSIVE OPERATION OR ABNORMALLY HIGH OR HARD USAGE OF THIS VEHICLE. *NLM

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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