2003 Jeep Grand Cherokee complaints

THE DRIVER AND PASSENGER SEAT WARMERS DO NOT WORK. THE DEALER TOLD HER THERE WAS NOT A RECALL ON SEAT WARMERS. SHE TOOK HER JEEP TO A DIFFERENT REPAIR SHOP AND THEY WERE ABLE TO PULL UP A RECALL (S17) ON THE INTERNET.

FAULTY FUEL PUMP AND FAULTY A/C. *NM

DT*: THE CONTACT STATED ALTHOUGH THERE WERE NO ONGOING PROBLEMS WITH THE SEAT WARMERS, THERE WAS A NHTSA RECALL, #06V197000 ON THE VEHICLE REGARDING THE SEATS. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS NOT ALERTED. ADDITIONALLY, WHILE ATTEMPTING TO OPEN THE FRONT PASSENGER POWER SIDE WINDOW, THERE WAS A POPPING NOISE. THE VEHICLE WAS INSPECTED BY A DEALER, WHO DETERMINED THE POWER WINDOW CONTROL NEEDED TO BE REPLACED.

IN MY 2003 JEEP GRAND CHEROKEE THE HEAT ON PASSENGER SIDE WOULD NOT WORK. DRIVER SIDE WOULD BLOW HOT AIR BUT PASSENGER SIDE WOULD BLOW COLD. I JUST GOT IT FIXED TODAY AND THE PROBLEM WAS BLEND AIR AND RECIRCULATION DOORS BROKEN. *NM

I OWN A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING ON 12/05/2006 I EXPERIENCED A SYSTEM FAILURE WHEN MY PASSENGER WINDOW FELL FOR NO REASON. I TOOK IT TO THE DEALER AND THEY REPORTED THAT THE POWER WINDOW REGULATOR WHICH FAILED. I THEN CHECKED YOUR SITE AND NOTICED NUMEROUS COMPLAINTS FOR THE SAME PROBLEM. THIS IS A COSTLY REPAIR AND I JUST WONDERED HOW MANY TIMES SOMEONE HAD TO SUFFER A FINANCIAL LOSS ON A PART THAT IS SO COMMON AND OF WHICH I NEVER HAD A PROBLEM WITH ON OTHER VEHICLES OWNED THAT HAD MUCH MORE ACTIVITY THAN THIS WINDOW. PLEASE LET ME KNOW BECAUSE AS A CONSUMER I WOULD HOPE THAT MANUFACTURERS ARE HELD TO SOME STANDARDS. *JB

BROKEN HEATER AND DEFROST ON PASSENGERS SIDE. BAD BLEND DOORS. *NM

BLEND DOOR BREAKAGE/FAILURE ON ELECTRONIC DUAL CLIMATE CONTROL SYSTEM. *JB

HEATER FAILS TO WORK ON ONE SIDE OF THE DASH CAUSING GREAT DISCOMFORT FOR THE PASSENGERS AND DRIVER OF THE VEHICLE. *JB

I RECEIVED A NOTICE OF A RECALL FOR MY 2003 JEEP GRAND CHEROKEE REGARDING THE FRONT SEAT ELECTRIC HEATING ELEMENT AND THE POTENTIAL FOR IT TO CAUSE AN INTERIOR FIRE UNDER CERTAIN OPERATING CONDITIONS. HOWEVER, IN MY SEVERAL ATTEMPTS TO SCHEDULE AN APPOINTMENT AT SCHUMAN CHRYSLER I HAVE BEEN TOLD THEY (A) THERE WAS A NATIONAL SHORTAGE ON THE NECESSARY PARTS AND (B) THEY ARE ONLY BEING SENT ONE PER WEEK. I SHOULD THINK CHRYSLER WOULD MAKE SURE THEY HAD THE AVAILABLE PARTS NECESSARY BEFORE SENDING OUT LETTERS REGARDING THIS NATIONAL RECALL. *JB

IT APPEARS AS THOUGH 1999 TO 2004 JEEP GRAND CHEROKEES HAVE AN ISSUE WITH "BLEND DOOR" FAILURE IN THE HVAC SYSTEM. THE FAILURE WILL PREVENT HEAT FROM REACHING THE WINDSHIELD. IN FREEZING CONDITIONS THE WINDSHIELD WILL UNEXPECTEDLY ICE UP AND RESULT IN POOR VISIBILITY. AFTER SPEAKING WITH DEALERSHIP AND INDEPENDENT REPAIR TECHNICIANS AS WELL AS INTERNET RESEARCH, IT APPEARS THE FAILURE RATE IS "VERY HIGH". THE MANUFACTURER HAS REVISED THE FAULTY PARTS USED IN THIS SYSTEM (TSB#2400104) BUT ARE DOING NOTHING TO ALERT OWNERS OF THE POTENTIAL, UNEXPECTED FAILURE. *JB

FUEL LEAK AFTER FILLING CAR UP. *NM

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING CONSISTENTLY MALFUNCTIONED WHILE TRYING TO TURN IN ANY DIRECTION. THE VEHICLE WAS TAKEN TO A LOCAL DEALER, WHO DETERMINED THAT THE STEERING BOX NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER AND TWO OTHER INDEPENDENT MECHANICS WHO DETERMINED THE STEERING PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND PROVIDED NO ASSISTANCE DUE TO THE VEHICLE BEING OUT OF WARRANTY. NO REPAIRS OR REPLACEMENTS WERE MADE. UPDATED 12/5/2006 - *NM

WAITING FOR "RECALL REPAIR", SINCE SEPT 14,2006. *JB

DT*: THE CONTACT STATED WHILE DRIVING 65 MPH, THE HEATER BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE BLEND DOOR NEEDED TO BE REPLACED. *AK

CONSUMER COMPLAINT CONCERNING 2003 GRAND CHEROKEE NOTIFICATION CODE F17 HEATED SEAT ELEMENTS. *TS THE CONSUMER HAD AFTERMARKET DVD PLAYER/LC SCREEN INSTALLED IN HEADREST. THE CONSUMER REFUSED TO PAY TO HAVE THE AFTERMARKET ITEMS REMOVED IN ORDER FOR THE DEALER TO DO THE RECALL, THEREFORE RECALL WORK COULD NOT BE DONE. THE CONSUMER INDICATED THAT ALL ACCESSORIES WERE INCLUDED IN THE PRICE OF VEHICLE AT FINAL SIGNING. THE ACCESSORIES WERE INSTALLED LATER DUE TO UNAVAILABILITY AS A FACTORY INSTALLED PRODUCT. *NM

2003 GRAND CHEROKEE ENGINE OVER HEATED WHEN SLOWING DOWN. *TS THE COOLING FAN RELAY AND COOLING FAN MODULE WAS REPLACED. THE HOOD WOULD NOT STAY OPEN. THE DEALER REPLACED THE HOOD PROPS. THE FRONT ROTORS WERE OUT OF ROUND. *JB

2003 GRAND CHEROKEE PASSENGER/DRIVER SIDE WINDOW MECHANISM WAS REPLACED DUE TO FREQUENT PROBLEMS. *TS *NM

A/C AND HEATING BLOWER MOTOR AND POWER WINDOW MOTOR FAILURE. THESE PROBLEMS HAVE OCCURRED IN MY 2003 JEEP GRAND CHEROKEE LIMITED. AFTER RESEARCHING I HAVE FOUND WELL OVER 180 PEOPLE WHO OWN GRAND CHEROKEES (VARIOUS MODELS) BETWEEN THE YEARS 2000-2004 WITH THESE EXACT SAME PROBLEMS. CHRYSLER/ JEEP CUSTOMER SERVICE WILL NOT RESPOND TO MY COMMENTS ON THIS ISSUE. *NM

DT*: THE CONTACT STATED WHEN THE BRAKE WAS APPLIED, THE PEDAL AND THE FRONT END SHIMMIED WHILE TRAVELING 50 MPH. THE DEALERSHIP DETERMINED THAT THE ROTORS WERE TOO THIN TO BE FILED DOWN AND NEEDED TO BE REPLACED. UPDATED 10/25/2006 - *NM

DT*: THE CONTACT STATED WHILE THE BRAKE PEDAL WAS APPLIED, THERE WAS A VIBRATION. THE VEHICLE HAS NOT BEEN INSPECTED BY A MECHANIC. THE ROTORS WERE REPLACED. UPDATED *JB

DT*: THE CONTACT STATED WHILE THE VEHICLE RECEIVED A GENERAL MAINTENANCE INSPECTION AT A DEALERSHIP, THE DEALER DETERMINED THE STEERING COLUMN WAS LOOSE AND NEEDED TO BE TIGHTENED. THE MANUFACTURER WAS ALERTED.

THERE WERE NO EVENTS LEADING UP TO THE FAILURE. I PURCHASED MY JEEP IN THE SUMMER 2003. EVERYTHING WAS WORKING PROPERLY. THE FOLLOWING SUMMER 2004, THE AC WENT BAD AND STOPPED. I HAD IT QUOTED AND REPAIRED. NOW, IN THE FIRST QTR OF 2006, THE AC DOES NOT WORK AGAIN. I HAD IT QUOTED AND THE REPAIR COST WAS ESTIMATED AT $650.00. THIS TIME, THE FAILURE IS DUE TO THE TRAP DOOR AND FACE NOT WORKING. *NM

AT 35,000 MILES THE PASSENGER-SIDE WINDOW REGULATOR MADE A POPPING NOISE, THEN THE WINDOW SLOWLY SANK INTO THE WINDOW-WELL AND WOULD NOT MOVE. I HAD TO HAVE THE REGULATOR REPLACED AT A COST TO ME OF $447.20. *JB

2003 JEEP GRAND CHEROKEE LAREDO 42,000 MILES: PASSENGER SIDE WINDOW REGULATOR FAILED/BROKE WHILE DRIVING (WINDOW NOT IN USE AT THE TIME) *JB

I OWN A 2003 JEEP GRAND CHEROKEE LIMITED WITH 16,168 MILES. MY DRIVING PATTERN FOR THE PAST YEAR HAS BEEN WITHIN DOWNTOWN CITY LIMITS AND CONNECTING FREEWAYS WHERE SPEEDS OVER 50 MILES PER HOUR ARE RARE DUE TO TRAFFIC CONGESTION. ON A RECENT INTERSTATE TRIP WHEN I APPLY THE BRAKES AT SPEEDS ABOVE 45 MPH THEY PULSATED AND THE FRONT END WOULD SHAKE VIOLENTLY EACH TIME THE BRAKES WERE APPLIED. I IMMEDIATELY TOOK THE VEHICLE TO A JEEP DEALER FOR AN INSPECTION. THE CAR HAD WARPED FRONT BRAKE ROTORS. PRIOR TO PROCEEDING WITH THE REPAIR I CONTACTED DAIMLER CHRYSLER TO AUTHORIZE THE REPAIR AT THEIR COST AS THE PROBLEM IS A KNOWN DESIGN/MANUFACTURING DEFECT AFFECTING 1999 THROUGH 2004 GRAND CHEROKEES. AFTER OVER AN HOUR ON THE, PHONE THEY AUTHORIZED REPLACEMENT ROTORS AS A GOODWILL REPAIR ALBEIT WITH THE ORIGINAL DEFECTIVE ROTOR DESIGN. I LEARNED FROM THE DEALER SERVICE REP THEIR SERVICE DEPARTMENT HAS REPLACED THE ROTORS IN ABOUT FOUR THOUSAND 1999 -2004 MODEL GRAND CHEROKEES. THIS IS ESSENTIALLY A 100% FAILURE RATE. ANY ABNORMAL BRAKE OPERATION IS A POTENTIAL SAFETY ISSUE. STOPPING DISTANCE WILL BE INCREASED BY COMPROMISED INEFFICIENCY OF THE WARPED ROTOR AGAINST THE DISC. FROM A HUMAN FACTOR STANDPOINT THE DRIVER IS DISTRACTED AT A CRITICAL POINT IN BRINGING THE VEHICLE TO A STOP. INSTINCT MAY CAUSE THE DRIVER TO EASE OFF THE BRAKES TO REDUCE THE VIBRATION THEREBY RISKING A COLLISION OR LOSS OF CONTROL AND VEER INTO OPPOSING TRAFFIC. I UNDERSTAND FROM THE DEALER THERE IS AN AFTER-M

VEHICLE HAD APPROXIMATELY 50,000 MILES WHEN ENGINE SERVICE LIGHT CAME ON. TOOK VEHICLE TO DEALER WHO NOTICED GASOLINE LEAKING ON THE GROUND UNDER THE GAS TANK. GAS TANK WAS REMOVED AND DEALER FOUND THAT THE O-RING SEALING THE FUEL PUMP TO THE GAS TANK HAD SLIPPED ALLOWING GAS TO LEAK OUT WHEN THE TANK WAS FULL. THE SERVICE REP SAID I WAS VERY LUCKY THAT NOTHING HAD IGNITED THE LEAKING FUEL. *JB

I WAS SITTING IN MY JEEP WITH IT RUNNING AND MY FOOT ON THE BRAKE AND TALKING TO MY DAUGHTER IN HER PICKUP AND MY NIECE WAS GETTING INTO THE PASSENGER SIDE WHEN ALL OF A SUDDEN IT START TO ACCELERATE. I PUSHED HARDER ON THE BRAKE AND SLAMMED IT INTO PARK .IT WENT FORWARD ALMOST RUNNING OVER MY NIECE. IT LUNGED FORWARD WITH NOTHING STOPPING IT, AND THE RIGHT BACK TIRE LEFT SKID MARKS. SOMETHING MUST BE DONE BEFORE SOME ONE IS KILLED. I AM AFRAID TO DRIVE IT,I T HAS A MIND OF ITS OWN AND DID WHAT IT WANTED AND I COULD NOT STOP IT. *JB

DT: THE CONTACT STATED THAT THE VEHICLE CONSISTENTLY STALLED AND LEAKED GAS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY DETERMINED THE GAS LEAK WAS CAUSED BY THE FUEL PUMP. THE FUEL PUMP WAS REPLACED HOWEVER GAS CONTINUED TO LEAK. ON 07/13/06 THE VEHICLE WAS TAKEN TO THE INDEPENDENT REPAIR SHOP FOR THE STALLING PROBLEMS AND THE GAS LEAK. THE MECHANIC DETERMINED THERE WAS A BLOWN FUSE WHICH CAUSING THE VEHICLE TO STALL. THE THE FUSE WAS REPLACED AND TIGHTEN. WHILE STOPPED IN THE DEALER PARKING LOT WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE LUNGED FORWARD ACCELERATING AND ALMOST HITTING A PEDESTRIAN. THE MECHANIC TEST DROVE THE VEHICLE AND WAS UNABLE TO MAKE THE INVOLUNTARIY ACCELERATION REAPPEAR. THE VEHICLE CONTINUES TO STALL AND LEAK GAS.

THE PASSENGER DOOR WINDOW WENT PART WAY DOWN, IT THEN FAILED TO MOVE . YOU COULD HEAR THE MOTOR WORKING BUT THE WINDOW REMAINED IN THE SAME POSITION. THE FAILURE CAUSED RAIN AND DEBRIS TO ENTER THE WINDOW. THE ENTIRE REGULATOR HAD TO BE REPLACED WHICH INCLUDED THE MOTOR BECAUSE A PLASTIC CAM BROKE. THE PART COST OVER $200 TO THE PUBLIC AND FAILED WITH LESS THAN 31000 MILES ON THE CAR BUT WAS OUT OF WARRANTY BY EXCEEDING THE THREE YEAR LIMIT. SAME UNIT ON BOTH SIDES OF CAR COULD CAUSE PROBLEM OF OBJECTS FLYING IN FACE OF DRIVER. *JB

2003 JEEP GRAND CHEROKEE LIMITED DRIVERS-SIDE SEAT HEATER MALFUNCTIONED. DRIVER'S SEAT HEATING ELEMENT STARTED TO SMOKE, A BURNING SMELL WAS EVIDENT. SEAT HEATER WAS DEEMED INOPERABLE BY CHRYSLER JEEP DODGE OF SANTA FE. CONSUMER ASKED FOR WARRANTY ADJUSTMENT, BUT WAS TOLD THERE WAS NOTHING THEY COULD DO. CONSUMER PAID FOR REPLACEMENT PARTS, SEAT PAD AND LABOR. *JB

I WOULD LIKE TO REGISTER A COMPLAINT AGAINST CHRYSLER. I OWN A 2003 JEEP GRAND CHEROKEE AND I HAD TO HAVE THE MOTOR REPLACED FOR THE DRIVER SIDE REAR WINDOW. WHAT IS BOTHERSOME TO ME IS THAT I NEVER PUT THIS WINDOW DOWN. NO ONE SITS IN THE BACK SEAT NOR DO I HAVE CHILDREN PUTTING THE WINDOW UP AND DOWN. I ALSO HAD TO REPLACE BOTH THE DRIVER AND PASSENGER SIDE MOTORS AS WELL. IT'S QUITE CLEAR THAT THERE IS A DEFECT IN THIS PART. I WOULD APPRECIATE IT IF WE START HOLDING COMPANIES ACCOUNTABLE FOR THEIR PRODUCTS. *NM

SINCE OCTOBER 2005 I HAVE HAD 3 POWER WINDOW REGULATORS FAIL. I HAVE REPLACED 2 AND CURRENTLY NEED THE 3RD REPLACED. IT IS EXPENSIVE AND ABSURD TO HAVE TO GO THROUGH THIS IN LESS THAN A YEARS TIME. *JB

I BOUGHT A 2003 JEEP GRAND CHEROKEE LAREDO IN 2002 BRAND NEW. I NOW HAVE 42,000 MILES ON THE JEEP AND THE REAR SEAT BELT MECHANISM HAS BROKEN. I HAVE 3 GRANDCHILDREN THAT I HAUL BACK THERE EVERY WEEKEND. I CALLED SKYLAND OLDS WHERE I PURCHASED THE 30,000.00 VEHICLE,TOOK IT IN FOR AN ESTIMATE. THE SERVICE ADVISOR GAVE ME A BUSINESS CARD WITH "CENTER SEAT BELT $166.75 BEFORE TAX". I THEN CALLED HIM BACK TODAY AND ASKED HIM (JOHN LICKA) TO FAX ME A FORMAL ESTIMATE AND HE DID SO WHICH SAYS $84.00 LABOR AND $61.75 PARTS " FOR ANOTHER TOTAL OF 145.75 BEFORE TAXES. I CALLED THE JEEP CORPORATION AND THEY OFFERED TO PAY FOR THE PART AND ME PAY FOR LABOR. I THEN SPOKE TO MR. SNYDER WHO IS THE SERVICE MANAGER AND MR. SIDESPINNER (GENERAL MANAGER) WHO INFORMED ME THAT SINCE I HAD 42,000 MILES ON THE VEHICLE HE COULD DO NOTHING ABOUT IT. THIS ISN'T A MONEY ISSUE. BUT HE HAD THE ATTITUDE THAT AFTER 36,000 MILES,,OH WELL. THEY ARE PUTTING THE GENERAL PUBLIC AT RISK BUT EVEN MORESO NOW, MY GRANDCHILDREN!!! MR. SIDESPINNER HAD THE MENTALITY THAT SO ARE BRAKES AND OTHER THINGS ON A VEHICLE A SAFETY ISSUE, BUT WE AS CONSUMERS ARE RESPONSIBLE FOR MAINTAINING THESE OTHER ITEMS. IS IT TO THE POINT NOW THAT WHEN WE HAVE OUR 36,000 MILE MAINTENANCE DONE, WE SHOULD HAVE ALL OUR SEAT BELTS REPLACED TOO? MR. LICKA DID INFORM JEEP CHRYSLER CORP. THAT IS WAS NOT ABUSED OR CAUSED BY ME. PLEASE LET ME KNOW YOUR THOUGHTS ON THIS. DO WE WAIT FOR MANY PEOPLE OR CHILDREN TO DIE BEFORE WE GET A RECALL????? AND

2003 JEEP GRAND CHEROKEE LAREDO THE MODE CONTROL LOCATED ON THE VENTILATION/AIR CONDITIONING PANEL FAILED. THE KNOB CONTROL FUNCTIONS IN THAT IT WILL SHUT THE SYSTEM/FAN OFF BUT IT WILL NOT DIVERT THE AIR TO THE PASSENGER COMPARTMENT AND HAS STUCK IN THE WINDSHIELD VENT POSITION ONLY. IN ADDITION THE CRUISE CONTROL HAS MALFUNCTIONED IN THAT WHEN THE CRUISE IS TURNED ON THE LIGHT IN THE INSTRUMENT CLUSTER ILLUMINATES BUT WHEN YOU TRY TO SET THE SPEED CONTROL IT DOES NOT FUNCTION. I AM NOT SURE IF THESE TWO SITUATIONS ARE RELATED BUT THEY BOTH SEEM ELECTRICAL. I WILL BE TAKING IT TO THE DEALER TO TRY AND SOLVE THE DIFFICULTIES. *NM

IN AUGUST 2005, PASSENGER SIDE POWER WINDOW REGULATOR FAILED (LOWER PULLEY BROKE ALLOWING CABLE TO BECOME ENTANGLED AROUND MOTOR DRUM). WINDOW FELL WITHIN DOOR HOUSING AND I HAD TO DRIVE VEHICLE WITH NO SIDE WINDOW IN A DOWNPOUR TO THE DEALER. VEHICLE HAD APPROX. 42K MILES. DEALER REFUSED TO REPAIR UNDER WARRANTY IN THAT VEHICLE HAS > 36K MILES. IN MAY 2006, DRIVERS SIDE POWER WINDOW REGULATOR FAILED, WITH THE SAME SYMPTOMS. BOTH REPAIRS WERE FUNDED OUT OF MY POCKET. *NM

DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE AT VARIOUS SPEEDS THE BRAKES VIBRATED. THIS OCCURRED WITHOUT WARNING DURING NORMAL BRAKING ON NORMAL ROADS. THE DEALERSHIP DETERMINED THE BRAKES AND PADS NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALERTED.

DROVE VEHICLE INTO GARAGE STALL. PUT VEHICLE IN PARK, OPENED DRIVERS DOOR, LEFT DOOR OPEN AND VEHICLE RUNNING TO RETRIEVE PERSONAL ITEM FROM HOUSE, WENT TO WALK OUT GARAGE AND VEHICLE STARTED BACKING OUT GARAGE. DRIVERS DOOR CAUGHT ON GARAGE SUPPORT POLE, TWISTING DOOR AROUND TO FRONT FENDER AS IT PROCEEDED OUT OF GARAGE. DRAGGED MYSELF PAST TOOL BOX AND BY GARAGE DOOR. VEHICLE THEN PROCEEDED DOWN DRIVEWAY, DID U-TURN PAST NEIGHBORS VEHICLES AND LODGED ON BOULDER IN NEIGHBORS FRONT YARD. WENT TO EMERGENCY ROOM FOR TREATMENT, NO BROKEN BONES OR MAJOR INJURIES. SUSTAINED LOTS OF DEEP BRUISING, BAD SCRAPES AND SWELLING OF UPPER BODY, LEFT LOWER LEG, AND ARMS. *JB

TOTAL BRAKE FAILURE WITH NO WARNING. TURNED OUT THAT THE BRAKE BOOSTER HOSE HAD FALLEN OFF ITS CONNECTION. *JB

WINDOW REGULATOR IS FAULTY. THIS HAS OCCURRED 3 TIMES WITHIN THE PAST YEAR IN WHICH I NEED TO REPLACE THE REGULATOR TO MAKE THE WINDOW GO UP AND DOWN. OCCURRENCES HAVE TAKEN PLACE ON MAY 2005, JANUARY 2006 DRIVER'S SIDE WINDOW BOTH TIMES AND APRIL 2006 PASSENGER SIDE WINDOW. ALL THREE TIMES I HAVE PAID AT MY EXPENSE TO GET THIS FAULTY EQUIPMENT FIXED. *NM

I HAVE HAD MY JEEP GRAND CHEROKEE 2003 FOR 3 YEARS. IT HAS 55,000 MILES ON THE VEHICLE AND IS IN EXCELLENT CONDITION. IN MAY 2005, THE DRIVER'S SIDE WINDOW REGULATOR (THE COMPONENT THAT MAKES THE WINDOW GO UP AND DOWN) POPPED. I HAD IT REPAIRED AT MY EXPENSE. IT ALSO OCCURRED AGAIN IN JANUARY OF 2006; SAME SIDE DRIVER'S SIDE WINDOW AND AGAIN I HAD IT REPAIRED AT MY EXPENSE. IT IS NOW APRIL 2006 AND THE PASSENGER SIDE WINDOW REGULATOR POPPED AND IS NO LONGER OPERATIONAL. I WILL NEED TO BRING THE VEHICLE IN AND GET IT REPAIRED AT MY EXPENSE YET AGAIN. *NM

ON 03-19-04 I TOOK MY JEEP FOR REPAIR BECAUSE THE BRAKES WERE PULSATING. ON 07-12-04 I MADE A RETURN VISIT BECAUSE THE BRAKES WERE PULSATING AGAIN. ON 04-13-05 I RETURN BECAUSE THE BRAKES WERE PULSATING AGAIN. THE THIRD TRIP TO SALERNO DUANE CAME NINE MONTHS LATER, ON APRIL 13, 2005 AT 22,731 MILES. AGAIN, SERVICE ADVISOR REPORTED THAT THE FRONT ROTORS WERE ROUGH AND WERE RESURFACED. WHEN ASKED IF THIS WORK WOULD BE COVERED BY A WARRANTY AS WELL, WHICH WAS OBVIOUSLY NECESSARY DUE TO PAST EXPERIENCE, MANAGER SAID SHE BELIEVED IT WOULD BE. WHEN I REQUESTED DOCUMENTATION AS PROOF TO THAT STATEMENT, SHE REFUSED. I THEN ASKED TO SPEAK TO THE SERVICE MANAGER, A MR. G WHO WAS, LESS THAN PROFESSIONAL IS AN UNDERSTATEMENT, JUST PLAIN RUDE IS MORE ACCURATE. HE REFUSED TO WARRANTY THE WORK THAT HAD BEEN DONE ON MY VEHICLE STATING THE PROBLEM WAS NOT SALERNO DUANE, BUT POSSIBLY A CHRYSLER DEFECT. AS OF APRIL 2006 I AM EXPERIENCING THE SAME PROBLEM OF MY BRAKES PULSATING. I PHONED SALERNO DUANE ON APRIL 5, 2006 AND SPOKE TO SERVICE MANAGER AND SHE INFORMED ME THE WORK WILL NOT BE WARRANTED AND I WILL BE CHARGED FOR THE REPAIRS. BEING THIS IS AN ONGOING PROBLEM I FEEL THAT THIS REPAIR SHOULD BE THE CAR DEALER RESPONSIBILITY. I AM AFRAID TO CONTINUE DRIVING THIS VEHICLE FOR I FEEL IT IS VERY UNSAFE FOR MY FAMILY AND FOR OTHER MOTORIST AND PEDESTRIANS ON THE ROAD. I WOULD VERY MUCH APPRECIATE YOU ASSISTANCE IN RESOLVING THIS ONGOING AND UNSAFE PROBLEM. I HAVE RECORDS AND DOCUMENTATIONS FOR A

FUMES ENTERED THE CABIN OF THE VEHICLE THROUGH THE VENTS. THE FUMES MADE THE DRIVER NAUSEOUS AND MADE HER FEEL AS THOUGH SHE WAS GOING TO PASS OUT. THE VEHICLE WAS TAKEN IN FOR TESTING, BUT THE CAUSE WAS UNDETERMINED. THE ENGINE LIGHT CAME ON. THE CONSUMER STATED THAT THERE WAS A HOLE IN THE HOSE. *TC VEHICLE CAUGHT ON FIRE WHILE PARKED. THE VEHICLE WAS DEEMED A TOTAL LOSS. THE POWER WINDOW SHORTED OUT PRIOR TO THE FIRE. *NM

DT*: THE CONTACT STATED THE FRONT PASSENGER POWER WINDOW IS INOPERABLE. THE DEALER DETERMINED THE POWER WINDOW REGULATOR NEEDS TO BE REPLACED. NO REPAIRS HAVE BEEN MADE.

THE FRONT BRAKE ROTORS BECAME WARPED AND NEEDED TO BE REPLACED AT ONLY 23000 MILES. THE ROTORS WARPED BECAUSE OF HEAT BUILD UP DURING BRAKING,AND THE DEALER REPLACED THEM WITH VENTED ROTORS TO AVOID THIS IN THE FUTURE. PADS AND ALL OTHER BRAKE COMPONENTS WERE FINE. I HAVE LEARNED OF SEVERAL OTHER JEEP GR CHER OWNERS WHO EXPERIENCED THE SAME PROBLEM, AND I BELIEVE THAT A CAR OF THIS SIZE SHOULD HAVE HAD VENTED ROTORS INSTALLED AT THE TIME IT WAS ASSEMBLED. *NM

WHEN APPLYING THE BRAKES AT HIGH SPEED THE VEHICLE WOULD SHAKE AND VIBRATE VIOLENTLY. AT LOW SPEEDS USING THE BRAKES THE VEHICLE WOULD PULSATE SLOWLY FORWARD WHILE REMOVING PRESSURE FROM THE BRAKE PEDAL. THE CONDITIONS CONTINUED TO GET WORSE ESPECIALLY THE VIBRATIONS AND SHAKING AT HIGH SPEED BRAKING. I BROUGHT THE VEHICLE BACK TO THE DEALERSHIP AT 19,000 (ROUGHLY) WHERE THEY PROCEEDED TO TELL ME THAT THE ROTORS WERE SEVERELY WARPED AND WOULD NEED TO BE REPLACED ALONG WITH THE PADS. I ASKED WHY THEY ARE WARPED BEYOND SERVICEABILITY AND THEY STATED THIS IS A KNOW PROBLEM. I WROTE TO DIAMLERCHRYSLER AS WELL TRYING TO GET SOME TYPE OF REFUND BACK AFTER SPENDING $550 ON THE PARTS AND LABOR FOR SOMETHING THAT I FEEL WAS A QUALITY ISSUE TO BEGIN WITH. THEY STATED ROTORS WARP DUE TO VARIOUS DRIVING CONDITIONS. I DISAGREE, IT IS POOR QUALITY MATERIALS BEING USED. THEY WILL LOSE MY BUSINESS OVER THIS. THE REASON I BOUGHT A NEW VEHICLE WAS TO AVOID COSTLY REPAIRS FOR A FEW YEARS. *NM

DT: THE CONTACT STATED THE SPEED KEPT INCREASING WHILE USING THE CRUISE CONTROL. SHE TRIED TO MANUALLY SHUT OFF THE CRUISE CONTROL BUT THE SWITCH WOULD NOT RESPOND. SHE APPLIED THE BRAKES TO TURN OFF THE CRUISE CONTROL. A LOCAL MECHANIC INSPECTED THE VEHICLE, AND DETERMINED IT WAS THE THROTTLE SENSOR. THE VEHICLE HAS NOT BEEN REPAIRED.*AK

2003 JEEP LIBERTY BALL JOINTS REPLACED APPROX. 30,000 MILES UNDER MANUFACTURER RECALL, AT THAT TIME VEHICLE WAS MAKING SIGNIFICANT ROAD NOISE FROM THE FRONT END SUSPENSION. DEALER REPLACED LOWER BALL JOINT ASSEMBLY AT THAT TIME. APPROX. 66,000 MILES VEHICLE WAS TAKEN TO DEALER TO FIND SOURCE OF FRONT END NOISE AGAIN, DEALER COULD NOT DUPLICATE AND STATED THERE WAS NO PROBLEM. APPROX. 71,000 MILES VEHICLE TAKEN BACK TO DEALER FOR SAME PROBLEM BECAUSE IT WAS GETTING WORSE. I HAD A FACTORY AUTHORIZED REPAIR TECHNICIAN GO ON A TEST DRIVE WITH ME ON SEPTEMBER 23, 2005. WITHIN ABOUT A MINUTE OF THE TEST DRIVE THE TECHNICIAN STATED THAT IT WAS MOST LIKELY THE LOWER BALL JOINT ASSEMBLY AND THAT HE BELIEVED THE RECALL HAD BEEN EXTENDED TO LIFETIME. I SCHEDULED AN APPOINTMENT TO BRING THE VEHICLE IN FOR REPAIR ON SEPTEMBER 27, 2005. THE DEALERSHIP HAD THE VEHICLE THE MAJORITY OF THE DAY AND COULD FIND NOTHING WRONG. THEY STATED THAT THE BALL JOINTS LOOKED FINE. ON SUNDAY OCTOBER 2ND, 2005 THE LOWER BALL JOINT ON THE DRIVER'S SIDE FAILED. FORTUNATELY IT WAS A SPEED OF UNDER 5 MPH AS WE WERE TURNING OUT OF A PARKING LOT. THE FRONT DRIVER'S SIDE SUSPENSION HAD COLLAPSED. VEHICLE WAS TOWED TO THE DEALERSHIP SUNDAY EVENING. CURRENTLY WAITING ON THE DEALERSHIP'S RESPONSE. THIS IS A REPEAT FAILURE AND A MAJOR SAFETY ISSUE THAT TO DATE THE DEALERSHIP HAS CHOSEN TO IGNORE. *NM

TOUCHING THE BRAKES AT HIGH SPEEDS CAUSES SHAKING AND SHUDDERING OF THE ENTIRE VEHICLE MAKING IT DIFFICULT TO MAINTAIN CONTROL DURING EMERGENCY STOPPING. BRAKE ROTORS WERE REPLACED AT 7500 MILES AND NOW NEED REPLACING AGAIN AT 30000. THE DEALER SAYS THAT ALL 2003 JEEPS HAVE THIS PROBLEM. THEY SAY THAT THE PROBLEM IS POOR DESIGN OF THE FACTORY ROTORS. I CAN NOT BELIEVE THAT EMERGENCY STOPPING AND ANTI-LOCK BRAKE FUNCTION IS NOT AFFECTED BY THIS. JEEP SAYS THAT THIS IS JUST A NUISANCE. HOW CAN THIS NOT BE A SAFETY ISSUE?*JB

WHEN THE CONSUMER APPLIED THE BRAKES, THE VEHICLE STARTED TO VIBRATE SEVERELY. THE CONSUMER TOOK THE VEHICLE TO DEALERSHIP AND WAS INFORMED BY MECHANIC THAT ROTORS HAD WARPED UNEVENLY AND EXCESSIVELY. THE ROTORS REPLACED ON 4/21/05. *JB *NM

MY 2003 JEEP GRAND CHEROKEE, WITH LESS THAN 33,000 MILES, WAS REPAIRED FOR THE SAME PROBLEM TWICE THIS YEAR, ON 9 FEB AND 26 JUL 2005. THE REPAIRS WERE DONE AT 2 DIFFERENT JEEP-CERTIFIED SERVICE FACILITIES, AND FOCUSED ON DECARBONIZATION CLEANINGS. BASED ON THE INVOICES AND MY OWN RESEARCH, IT'S CLEAR THIS PROBLEM HAS SEVERAL INTERRELATED FACTORS: MULTIPLE CYLINDER MISFIRES, AND EXHAUST VALVE OBSTRUCTION WITH EXCESSIVE CARBON BUILDUP. FURTHER, IT IS DIRECTLY LINKED TO SHORT-TRIP/CITY DRIVING. A FEW WEEKS AFTER THE SECOND REPAIR, I HAD AN INDEPENDENT (NON-JEEP) ACE-CERTIFIED MECHANIC INSPECTION. HIS FINDINGS INDICATE THAT THE MISFIRES CONTINUE; THE UNDERLYING PROBLEM APPARENTLY PERSISTS. IN THE BIG PICTURE, JEEP DID ACKNOWLEDGE THE PROBLEM IN TSB-09-003-03, ENCOMPASSING A SPAN OF MODELS, FROM 1999 TO 2004, W/ 4.0L ENGINES. THE TSB PRESCRIBES A VALVE CHECK AND POSSIBLE CLEANING, BUT DOES NOT ADDRESS THE ROOT CAUSE OF THE MISFIRES AND CARBON BUILD-UP. IN THE SMALLER PICTURE, I MIGHT MENTION: THE JEEP REPRESENTATIVE A/W THE JULY REPAIR TOLD ME THIS PROBLEM WAS THE RESULT OF USING 'CHEAP GASOLINE'. THIS THEORY IS NOT SUPPORTED BY ANYTHING I'VE LEARNED IN MY OWN RESERACH. IT IS JUST NOT FEASIBLE THAT GASOLINE GRADE COULD CAUSE SUCH AN EXTENT OF CARBON BUILD-UP TWICE IN 6 MONTHS, ESP WITH SUCH LOW MILEAGE. I SHOULD PROBABLY ALSO ADD THAT I DON'T KNOW THE ABSOLUTE ANSWER TO THIS PROBLEM. THERE IS A GOOD DEAL OF REFERENCE MATERIAL ONLINE ID'ING THIS AS A CHRONIC PROBLEM W/ GRAND CHERO