Page 11 of 16 · complaints 501–550 of 762

2003 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2003 record →

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Mar 12, 200883,900 milesIA

PASSENGER SIDE OF CAR BLOWS COLD AIR FROM ALL VENTS, INCLUDING THE DEFROSTER VENT. THIS IS DUE TO A BROKEN BLEND DOOR ON THE PASSENGER SIDE OF THE VEHICLE. THIS IS MOST CERTAINLY A SAFETY HAZARD DUE TO THE FACT THAT I CAN ONLY SEE OUT OF HALF OF MY WINDSHIELD WHEN IT IS COLD OUTSIDE. THOUSANDS ARE HAVING THIS SAME "DESIGN FLAW" PROBLEM WHILE CHRYSLER SITS BY AND DOES NOTHING. THE COST TO FIX THIS COMMON PROBLEM IS ~$1000. IF CHRYSLER IS AWARE THAT THIS IS A DESIGN FLAW, YET CONTINUES TO IGNORE THE SAFETY ISSUES ASSOCIATED WITH IT, THEN WE HAVE A MAJOR LACK OF CORPORATE RESPONSIBILITY. *TR

Visibility › Defroster/Defogger/Hvac System2 injured
Filed Mar 6, 200850,000 milesTX

JEEP GRAND CHEROKEE HVAC BLEND DOOR HAS MALFUNCTIONED ON MY VEHICLE AND THOUSANDS OF OTHERS. JEEP NEEDS TO FIX THIS PROBLEM THAT WAS CAUSED BY A MANUFACTURING DEFECT. *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Feb 28, 200870,000 milesPA

1. THE HEATING STOPPED WORKING IN MY 2003 JEEP GRAND CHEROKEE 2. NO HEAT AND NOR AC IN THE ENTIRE VEHICLE 3. PART THAT NEEDED TO BE REPLACED IS THE BLEND DOOR. THE PART ITSELF COSTS $90. BUT THE LABOR COST OVER $1,000! *TR

Power Train › Automatic Transmission › Lever and Linkage › Floor Shift
Filed Feb 21, 200883,000 milesGA

2003 JEEP GRAND CHEROKEE LAREDO THE JEEP WAS RUNNING AND IN PARK. I WAS STANDING OUTSIDE ABOUT 20 YARDS AWAY. THE GEARSHIFT POPPED FROM PARK TO REVERSE ON ITS OWN. I WAS LUCKILY ABLE TO STOP IT IN TIME. ALSO, WHEN I PARK IT AND TRY TO REMOVE THE KEY THE KEY IS LOCKED IN PLACE LIKE ITS STILL IN GEAR. I HAVE TO PUSH THE GEARSHIFT WITH FORCE TO RELEASE THE KEY. A MECHANIC HAS SAID THAT THE LINKAGE WAS LOOSE. I HAVE TIGHTENED IT AND THE PROBLEM HAS HAPPENED AGAIN. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Feb 16, 200823,800 milesPA

BROKEN BLEND DOORS AND RE CIR DOOR. *TR

Seats › Front Assembly › Seat Heater/CoolerFire1 injured
Filed Feb 8, 200857,220 milesMA

TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT ACTIVATED THE HEATED SEATS, WHICH TOOK APPROXIMATELY FIVE MINUTES TO WARM UP. THREE MINUTES LATER, THE SEAT WARMED UP EXCESSIVELY AND CAUSED MILD BURNS TO HER BODY. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER), ALTHOUGH THE FAILURE WAS IDENTICAL. THE CONTACT WOULD HAVE TO REPAIR THE VEHICLE AT HER OWN EXPENSE. THE MANUFACTURER HAS NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS 57,220 AND CURRENT MILEAGE WAS 61,716. UPDATED 3/4/08 *CN THE DEALER STATED MALFUNCTION INDICATOR LIGHT ON, AND TRANSMISSION NOT SHIFTING PROPERLY. UPDATED 03/04/08 *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Feb 3, 2008131,150 miles00

VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER MY HEATER IS BLOWING COLD AIR ON DRIVER'S SIDE/PASSENGER TAKES A LONG TIME TO BLOW HEAT. AC (AIR CONDITIONING IS ALSO FAILING) RECEIVING THESE CODES: 52...........................AI (RECIRC) DOOR TRAVEL TOO LARGE 54...........................LEFT TEMPERATURE DOOR TRAVEL TOO LARGE THE PROBLEM WITH THE JEEP GRAND CHEROKEE LIMITED IS A DESIGN PROBLEM. THE SYSTEM USES A STEPPER MOTOR THAT DETECTS THE EXTENTS OF MOVEMENT BY HITTING A RESISTANCE POINT AT THE OPEN AND CLOSE POINT. THE SYSTEM IS DESIGNED WITH A SMALL PLASTIC PIN ON THE DOOR CONNECTION PIN THAT BREAKS OVER TIME. WHEN THE PIN BREAKS, THE RESISTANCE POINT OCCURS WHEN THE DOOR HITS THE EXTENTS OF THE OPEN AND CLOSE POSITION. THE DOOR IS NOT DESIGNED TO HANDLE THIS FORCE AND EVENTUALLY THE DOOR ITSELF ACTUALLY BREAKS. PLEASE NOTE WE ARE CURRENTLY IN -3 CELSIUS WEATHER IN MISSISSAUGA, ONTARIO, CANADA. I WILL BE TAKING MY 2003 JEEP GRAND CHEROKEE IN FOR WARRANTY SERVICE. IF THIS IS NOT COVERED UNDER WARRANTY I AM LOOKING AT A BILL TO FIX BETWEEN $300-$1500 CANADIAN. AFTER GOING TO DEALERSHIP WITH WARRANTY CLAIM WILL CALL 1-800# AND PROVIDE DETAILS FROM DEALERSHIP VISIT. THIS CAN BE CONSIDERED A SAFETY DEFECT SINCE COULD AFFECT DEFROSTING OF WINDSHIELD WHILE DRIVING. ALSO VERY UNCOMFORTABLE TO DRIVE WITH NO HEAT (IN WINTER) AND NO AC (IN SUMMER) PLEASE RESPOND TO MY COMPLAINT ASAP. THANK YOU I HAVE READ SEVERAL POSTS ON THE INTERNET THAT JEEP FROM 1998-2004 ALL HAVE THE

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Feb 1, 200845,000 milesNM

ALMOST IMMEDIATELY AFTER THE WARRANTY RAN OUT, THE PASSENGER SIDE OF THE AUTOMATIC ZONE CONTROL STOPPED PUTTING OUT HEAT, ONLY COLD. THEN ABOUT 5000 MILES LATER THE ENTIRE VEHICLE STOPPED PUTTING OUT HEAT ALTOGETHER. THIS IS A VERY DANGEROUS SAFETY ISSUE DUE TO THE FACT THAT THERE IS NO WAY TO KEEP THE WINDSHIELD CLEAR OF ICE AND FOG. THIS MAKES THE VEHICLE UNUSABLE DURING HALF OF THE YEAR. THIS IS A WELL KNOWN, COMMON PROBLEM THAT SHOULD HAVE A RECALL PLACED FOR THE REPAIR. THERE HAS NOT BEEN ANY ACTION TAKEN YET TO REPAIR THIS PROBLEM BECAUSE IT IS SO EXPENSIVE TO HAVE REPAIRED. ($800 TO $1500). *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jan 27, 200877,100 milesCO

I AM EXPERIENCING THE SAME "DOOR BLEND" MALFUNCTION THAT THOUSANDS OF OTHERS ARE EXPERIENCING. ONE DAY THE SUBSTANDARD VENT DOOR FOR THE PASSENGER SIDE CLIMATE CONTROL BROKE, AND SINCE THEN ONLY COLD AIR BLOWS FROM THOSE VENTS AS WELL AS THE WINDSHIELD DEFROSTER. THE DEFROSTER WORRIES ME THE MOST AS WITHOUT A CLEAR WINDSHIELD MY VISION IS THUS IMPAIRED AND COULD POTENTIALLY LEAD TO A DEADLY ACCIDENT. I HAVE SPOKE TO A JEEP DEALERSHIP WHO INFORMED ME THAT IT IS A VERY COMMON PROBLEM AND IT WOULD COST ME UPWARDS OF $1,200.00 TO FIX. AFTER CHECKING THE INTERNET I SEE THOUSANDS OF OTHER JEEP OWNERS WITH THE EXACT SAME PROBLEM, YET NO FACTORY RECALL. JEEP NEEDS TO FIX THIS PROBLEM FOR ITS CUSTOMERS BEFORE DANGEROUS OR DEADLY ACCIDENTS OCCUR! *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jan 23, 2008VA

THE PASSENGER SIDE OF MY JEEP WAS BLOWING COLD AIR. I TOOK MY JEEP TO THE DEALER AND WAS TOLD THAT THE TEMP DOOR AND FRESH AIR DOORS WERE BROKEN. HE ALSO STATED THAT THIS WAS A COMMON PROBLEM WITH MY JEEP. ALSO, THE DRIVERS SIDE HEATED SEAT WAS VERY HOT WHEN IT WAS ON THE LOW SETTING. THEY FOUND THAT THE HEATER GRID HAD A SHORT IN THE CIRCUIT. THE SUM OF ALL REPAIRS WAS $954.60. *TR

Electrical System › Instrument Cluster/Panel
Filed Jan 5, 2008FL

RESEARCH HAS SHOWN ALL 1999-2004 JEEP GRAND CHEROKEES WITH ELECTRONIC DUAL CLIMATE CONTROLS (AC) WILL EVENTUALLY REQUIRE MAJOR REPAIR IN ORDER TO CURE HOT AIR/COLD AIR BLOWING FROM VENTS WHEN THEY'RE NOT SET TO DO SO. THE COST TO REPAIR THIS ISSUE, WHICH HAS BEEN KNOWN TO POP UP AGAIN AFTER ANOTHER 50K MILES AFTER REPAIR, IS GENERALLY $800-$1500 FROM A DEALERSHIP. MY JEEP HAS THIS ISSUE AND IT IS CAUSED BY POOR DESIGN FROM CRYSLER, THEY USE CHEAP PLASTIC PARTS. *CN

Unknown or Other
Filed Jan 2, 2008NC

I HAVE A 2003 JEEP GRAND CHEROKEE LIMITED AND I AM HAVING SEVERAL ISSUES. FIRST THE SEAT WARMER ON THE DRIVER'S SIDE QUIT WORKING. THEN THE HEAT ON THE PASSENGER SIDE STOPPED WORKING. FINALLY, THE HEAT WENT OUT ALL TOGETHER. I'VE BEEN DOING SOME RESEARCH ON THE INTERNET AND IT SEEMS THAT SEVERAL OTHER JEEP GRAND CHEROKEE OWNERS HAVE THIS SAME PROBLEM. IT SEEMS TO BE AN ISSUE WITH THE BLEND DOOR. I HAVEN'T HAD IT FIXED YET BECAUSE THE ESTIMATE TO FIX IS WAS VERY HIGH.*CN

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 26, 200767,057 milesMI

COLD AIR STARTED TO COME OUT OF HEATER VENTS ON DRIVER'S SIDE EVEN THOUGH HEATER WAS SET ON HEAT. THIS HAPPENED ON A JOURNEY IN A ICE STORM. WIND SHIELD COULD NOT BE CLEARED AND A DANGEROUS LEVEL OF VISIBILITY CAUSED ME TO STOP DRIVING. I WAS TOLD BE A MECHANIC THAT THE HEATER BLEND DOORS HAD FAILED (BROKEN) AND THAT THIS IS A VERY COMMON PROBLEM WITH THE JEEP GRAND CHEROKEE 02-04 MODEL YEAR. THIS IS POTENTIALLY A DISASTROUS SAFETY ISSUE THAT CHRYSLER CORPORATION ARE FULLY AWARE OF. A DEALER REPAIR IS QUOTED AT OVER $1400! *TR

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Dec 14, 200732,000 milesTN

CLIMATE CONTROL SYSTEM ON 2003 JEEP GRAND CHEROKEE LIMITED (32,000 MILES) WILL NOT DIRECT HEATED AIR TO PASSENGER SIDE OF VEHICLE RESULTING IN VERY LIMITED VISIBILITY TO RIGHT SIDE/FRONT OF VEHICLE DURING COLD WEATHER. "BLEND DOOR" HAS BEEN IDENTIFIED AS REASON FOR PROBLEM. SHOULD BE REPAIRED/FIXED BY DEALER. *TR

Engine and Engine Cooling › Cooling System › Fan
Filed Dec 13, 2007GA

TOOK VEHICLE TO DEALER FOR REPAIR OF OVERHEATING REPEATEDLY BUT, PROBLEM WAS NEVER FIXED. AFTER CONTACTING SAID DEALER AND WAS TOLD THAT IT COULD DERIVE FROM ONE ZILLION AREAS. CONTACTED DIAMON-CHRYSLER CUSTOMER SERVICE ABOUT THREE MONTHS AGO TO NO AVAIL. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 8, 2007123,500 milesCO

VISIBILITY:DEROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER FACTORY DEFECT IN THE BLEND DOOR. NO HEAT COMING OUT ON THE PASSENGER SIDE, ONLY COLD AIR. HAVE LOST VISIBILITY OF ENTIRE PASSENGER SIDE WIND SHIELD DURING WINTER CONDITIONS. VERY DANGEROUS, ALMOST GOT IN AN ACCIDENT BECAUSE I COULDN'T SEE SINCE THE WINDSHIELD FROZE UP AND I DIDN'T HAVE WARM AIR COMING OUT OF THE PASSENGER DEFROST. *TR

Engine and Engine Cooling
Filed Dec 6, 2007IL

2003 JEEP GRAND CHEROKEE LIMITED, BOUGHT MY JEEP ABOUT 1 A YEAR AND HALF AGO. IT HAS THE DUAL CLIMATE CONTROL THE PROBLEM WITH THE HEAT STARTED IN THE PASSENGER SIDE. IT ONLY BLOWS COLD AIR NOW THE DRIVER SIDE IS OUT TOO. QUOTE FROM DEALER IS IT WILL COST 800- 900 TO REPAIR AND TURNAROUND TIME WAS AT LEAST 2 DAYS. *TR

Vehicle Speed Control › Cruise Control
Filed Dec 6, 200753,800 milesNE

TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING WITH THE CRUISE CONTROL SET AT 65 MPH, THE VEHICLE SUDDENLY ACCELERATED TO 85 MPH. THE CONTACT DEPRESSED THE BRAKE PEDAL, CANCELLED THE SPEED CONTROL, AND DISCONNECTED THE CRUISE CONTROL BUTTON. THE VEHICLE DID NOT DECELERATE AND THE CONTACT PULLED OFF THE ROAD AND TURNED OFF THE VEHICLE. WHEN THE VEHICLE WAS RESTARTED, ALL OF THE INSTRUMENT PANEL LIGHTS ILLUMINATED. HE TURNED OFF AND RESTARTED THE VEHICLE AGAIN AND IT OPERATED NORMALLY. HE WAS ABLE TO DRIVE HOME. THE VEHICLE WAS TAKEN TO THE DEALER TWICE FOR THE SAME FAILURE. THE THROTTLE POSITION SENSOR AND CRANK VACUUM HOSE WERE REPLACED AFTER THE FIRST FAILURE. THE VEHICLE IS CURRENTLY BACK AT THE DEALER FOR A DIAGNOSIS. THE VIN, ENGINE SIZE, FUEL SYSTEM, NUMBER OF CYLINDERS WERE UNKNOWN. THE CURRENT MILEAGE WAS 55,000 AND FAILURE MILEAGE WAS 53,800.

Visibility › Power Window Devices and Controls
Filed Dec 6, 200755,635 milesND

LOUD POP IN DRIVERS WINDOWS - PLASTIC GEAR BROKE AGAIN! *TR

Visibility › Defroster/Defogger/Hvac System
Filed Dec 6, 200747,513 milesIN

FAILURE TO DEFROST FRONT WINDOW DURING COLD WEATHER = IMPOSSIBLE TO SEE TRAFFIC. *TR

Structure
Filed Dec 3, 2007RI

(1) CLICKING NOISE COMING FROM PASSENGER DASH AREA. (2) BLEND DOOR FAILURE, RESULTING IN THE LOSS OF HEAT ON THE PASSENGER SIDE. WHEN HEAT IS TURNED ON ICE COLD AIR BLOWS ON THE PASSENGER SIDE. (3) DEALERSHIP WANTS $1500.00 TO FIX THIS (COMMON) PROBLEM THAT HAS HAPPENED ON THOUSANDS OF GRAND CHEROKEES. NO RECALL HAS BEEN ISSUED TO DATE. *TR

Suspension › Rear › Shock Absorber
Filed Dec 3, 2007MD

MULTIPLE. PURCHASED VEHICLE BRAND NEW WITH LESS THAN 9 MILES. VEHICLE HAS REQUIRED OVER $6,000 IN REPAIRS RANGING FROM POWER WINDOW MOTORS, ELECTRICAL ISSUES, BRAKES ON MANY OCCASIONS, FUEL SYSTEM PROBLEMS, AND PROBLEMS WITH SHOCK ABSORBER DURABILITY. VEHICLE IS 5 YEARS OLD WITH LESS THAN 80,000 MILES. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 2, 200780,000 milesNY

VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Nov 30, 200768,000 miles00

2003 JEEP GRAND CHEROKEE - PASSENGER SIDE HEATER BLEND DOOR FAILURE -- ALWAYS BLOWS COLD AIR ON PASSENGER SIDE. THIS IS A VERY COMMON PROBLEM WITH THE 1999-2004 WJ. CHRYSLER CANADA HAS REFUSED TO DO ANYTHING TO HELP ME FIX THIS WITHOUT PAYING $1400 AS MY DEALERSHIP (TOWER CHRYSLER IN CALGARY, AB) HAS QUOTED. VEHICLE WAS JUST OUT OF WARRANTY WHEN THIS OCCURRED. SEE THE FOLLOWING SITE FOR AN EXAMPLE OF WHAT YOU WOULD FIND WHEN YOU SEARCH FOR "BLEND DOOR" ON GOOGLE: HTTP://WWW.JEEPSUNLIMITED.COM/FORUMS/SHOWTHREAD.PHP?T=771954 *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Nov 29, 200766,000 milesOH

I HAVE A 2003 JEEP GRAND CHEROKEE ON ONE COLD MORNING I HAD HEAT OUT OF THE MIDDLE VENTS AND COLD AIR OUT OF THE PASSENGER VENTS IT WAS THE BLEND DOORS THAT WERE BROKEN. I TOOK IT TO THE DEALER AND THEY TOOK MY DASH COMPLETELY APART FIXED THE DOORS AND PUT IT BACK TOGETHER FOR $650.00. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Nov 28, 2007TX

HEATER. *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Nov 23, 200775,681 milesCT

ON WEDNESDAY NIGHT, I WAS DRIVING MY '03 JEEP GRAND CHEROKEE OVERLAND IN A MODERATE-TO-DENSE FOG AROUND 11:00 PM. THE HEATER HAD NOT BEEN WORKING FOR THE LAST COUPLE OF WEEKS, SO I WAS USING THE HEATED SEATS WHENEVER IT WAS COLD OUT. I WAS UNAWARE THAT THE DEFROSTER VENTS WOULD ALSO NOT BE WORKING UNTIL THAT NIGHT. I WAS UNABLE TO DRIVE HOME WITHOUT HAVING TO KEEP THE WINDOWS DOWN WHILE I STUCK MY HEAD OUT TO SEE. *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Nov 23, 200743,000 milesNY

I OWN A 2003 JEEP GRAND CHEROKEE LIMITED V8, MY HEATER DOES NOT WORK THE BLOWER DOES BUT THERE IS NO HEAT AT ALL. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Nov 19, 200765,000 milesTX

MY 2003 JEEP GRAND CHEROKEE WITH ELECTRONIC DUAL CLIMATE CONTROLS AND 66,000 MILES WILL ONLY BLOW COLD AIR. BOTH BLEND DOORS ARE STUCK ON FULL-COLD. THE FAULT SEVERELY LIMITS MY ABILITY TO DEFROST/DEFOG MY WINDSHIELD. ACCORDING TO INDUSTRY EXPERTS I'VE TALKED TO, THE FAULT IS COMMON TO ALL 1999-2004 JEEP GRAND CHEROKEES. THE REPAIRS ARE EXORBITANT; ESTIMATED AT $1,600 TO $1,800. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Nov 16, 200764,500 milesPA

2003 JEEP GRAND CHEROKEE LIMITED - NO HEAT ON DRIVER'S SIDE - PASSENGER SIDE HEAT IS STILL WORKING. I CHECKED THE CODES FOR THIS PROBLEM AND IT SEEMS TO BE RELATED TO THE "BLEND DOORS" LOCATED IN THE HEATING/COOLING VEHICLE DUCTWORK. I ALSO DID A GREAT DEAL OF CHECKING VIA THE INTERNET TO SEE IF THERE WERE OTHER JEEP OWNERS HAVING THIS SAME PROBLEM. TO MY SURPRISE, I FOUND THAT THERE WERE A GREAT MANY OTHER JEEP OWNERS ALL COMPLAINING ABOUT THE EXACT SAME PROBLEM. IT ALSO APPEARS THAT THIS IS A VERY COSTLY REPAIR (I SAW WHERE PEOPLE HAD PAID AS MUCH AS $1800.00 TO GET THEIR HEATERS WORKING CORRECTLY). THIS IS NOT JUST A COMFORT PROBLEM (DRIVERS AND PASSENGERS BEING TOO HOT OR TOO COLD), SINCE IT ALSO EFFECTS THE WINDSHIELDS DEFOGGER/DEFROSTER ABILITY, WHICH OF COURSE, CAN LEAD TO AN ACTUAL DANGEROUS DRIVING CONDITION. WITH SO MANY JEEP OWNERS EXPERIENCING THIS EXACT SAME PROBLEM, IT'S CLEAR THAT THIS IS A MAJOR MANUFACTURER DEFECT AND SHOULD LEAD TO A RECALL TO REPAIR THE PROBLEM AT NO CHARGE TO THE OWNER. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Nov 15, 2007103,000 milesRI

VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Nov 15, 2007NH

EXTREMELY COLD AIR BEGAN BLOWING FROM VENTS WHEN HEAT WAS ON. THIS MALFUNCTION PREVENTS THE WINDOWS FROM DEFROSTING DESTROYING THE VISIBILITY FROM THE WINDSHIELD AND DRIVER AND PASSENGER WINDOWS. *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Nov 12, 200722,300 milesPA

I BOUGHT THE 2003 JEEP IN MARCH OF 2007 WITH 19,000 MILES. IT WAS CERTIFIED THAT EVERYTHING WORKED CORRECTLY. I AM THE SOLE DRIVER AND RARELY HAVE A PASSENGER ADDITIONALLY, MY WIFE AND I USED TO COMMUTE WITH OUR OTHER VEHICLE(HONDA) UNTIL HER SCHEDULE CHANGED. THEREFORE, WE NEVER TESTED THE PASSENGER SIDE HEAT. NOW, IT DOES NOT WORK AND EVEN THOUGH THE CAR HAS ONLY 22,000 MILES, JEEP SAYS THEY WILL NOT FIX. I DON'T BELIEVE IT WORKED FROM THE START AND I HAVE READ NUMEROUS COMPLAINTS ON THE INTERNET OF SIMILAR PROBLEMS. I SPOKE TO THE DEALER AND CHRYSLER AND BOTH WERE RUDE AND UNHELPFUL. THEY SAY WE SHOULD HAVE BOUGHT AN EXTENDED WARRANTY. DOES EVERYTHING REQUIRE AND EXTENDED WARRANTY? CAN'T WE EXPECT SOMEONE LEVEL OF QUALITY WITH HAVING TO BUY MORE WARRANTY? I BELIEVE THE HEAT SYSTEM SHOULD LAST MORE THAN 22,000 MILES. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Nov 9, 200748,000 milesMA

I PUT THE HEAT ON IN MY 2003 JEEP GRAND CHEROKEE ONLY TO FIND COLD AIR BLOWING FROM EVERY PASSENGER SIDE VENT (THE FLOOR, THE DASH, & THE DEFROST). I CALLED 2 JEEP DEALERSHIPS REGARDING THE PROBLEM AND THEY BOTH INFORMED ME THAT IT IS A BLEND DOOR ISSUE WHICH WILL COST $1000 TO $1400 IN ORDER TO FIX. AFTER SEARCHING THE INTERNET, I'VE FOUND THAT MANY OTHER PEOPLE HAVE RUN INTO THE SAME EXACT SITUATION. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Nov 7, 2007IN

BLEND DOOR FAILURE, COLD AIR DURING HEATING MODE. *TR

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Nov 5, 200786,000 milesIN

I HAVE DUAL AUTOMATIC TEMP. CONTROL. I CAN VARY THE HEAT ON THE DRIVERS SIDE BUT THE PASSENGER SIDE ONLY GIVES OFF COLD AIR NO MATTER THE TEMPERATURE SETTING. *TR

Engine and Engine Cooling › Cooling System
Filed Oct 19, 2007NJ

DUAL ZONE CLIMATE CONTROL IN JEEP GRAND CHEROKEE BLOWS HOT AIR ON DRIVERS SIDE AND COLD ON PASSENGER SIDE WHEN AC IS ON LOWEST TEMPERATURE. THE CAR HAS BEEN IN SEVERAL TIMES FOR THE SAME PROBLEM. THE DEALER JUST REPLACED EVERYTHING IN THE DASHBOARD TO FIX THIS PROBLEM AND I AM HAVING THE SAME ISSUE. MY MAJOR CONCERN IS THAT AS THE WINTER APPROACHES THE WINDOWS WILL FOG MORE AND ICE UP. THE INPROPER HEATING AND COOLING WILL NOT DEFROST THE WINDOWS CAUSING A DANGEROUS SITUATION FOR DRIVING. MY WIFE USES THIS CAR TO DRIVE MY CHILD AND I DO NOT WANT TO RISK THIER SAFETY. THERE ARE WEBSITES ALL OVER LISTING PEOPLE WITH THE SAME PROBLEM FOR YEARS.

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Oct 18, 2007MN

BLEND DOOR MALFUNCTION. ON THE PASSENGER SIDE OF MY JEEP I ALWAYS HAVE COLD, NO MATTER HOW MANY TIMES I TRY TO CHANGE THE TEMP TO GET THE DOORS TO ADJUST. DRIVER SIDE HAS SPORADIC PROBLEMS WITH THE BLEND DOORS. SOMETIMES IT WILL BE THE TEMP THAT I WANT, AND OTHER TIMES IT WILL BE THE COMPLETE OPPOSITE. WHEN I ASKED THE JEEP DEALER IN TOWN, HE ESTIMATED THAT IT WOULD COST $1400 TO FIX THE PROBLEM. I HAD BOUGHT THE JEEP FROM A DEALERSHIP 4 MONTHS PRIOR TO THIS HAPPENING. I HAVE DONE NOTHING TO CORRECT THIS PROBLEM BECAUSE I REFUSE TO PAY OUT OF MY OWN POCKET FOR FAULTY EQUIPMENT THAT WAS INSTALLED BY THE VEHICLE MANUFACTURER. *JB

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Oct 2, 200744,300 milesIN

I HAVE A 2003 JEEP GRAND CHEROKEE LIMITED WITH AUTOMATIC CLIMATE CONTROL, AND 1 WEEK AGO I TRIED TO USE THE HEAT AND HAD NOTHING. I HAVE BLOWER FUNCTIONS, BUT IT ONLY BLOWS COLD AIR. I THEN GOT ON THE INTERNET TO FIND THAT ALL GRAND CHEROKEE OWNERS ARE BEING OR SOON WILL BE AFFECTED. I ALSO CALLED SOME LOCAL DEALERSHIPS TO DISCUSS WITH THEM. I FOUND THAT THERE IS SERVICE BULLETINS AND NEW PARTS THAT WERE DEVELOPED FOR THIS ISSUE. I ALSO FOUND THAT THE REPAIR REQUIRES COMPLETE REPLACEMENT OF THE HVAC SUB ASSEMBLY AT THE COST OF $900-$1200. THEY ALSO SAY THAT BECAUSE MY HEAT DIED AT 44000 MILES THAT THE WARRANTY IS UP AND THEY WILL NOT HELP UNLESS I PAY. THE BIGGEST PROBLEM WITH THIS ISSUE IS THAT WITH NO HEAT, I CAN NOT DEFROST MY WINDSHIELD, OR EVEN THE WHOLE CAR. I DRIVE 20 MILES TO WORK ONE WAY, ON I-69, FROM INDIANAPOLIS TO NOBLESVILLE, AND I CANNOT IMAGINE WHAT IT WILL BE LIKE ON FREEZING, SNOWING DAY. PLEASE RESEARCH THIS AND THE OTHER COMPLAINTS IN REGARD OF THIS FAILURE AND MAKE CHRYSLER CORP. DO THE RIGHT THING AND FIX THIS PROBLEM, BEFORE SOMEONE GETS HURT OR KILLED THIS WINTER. *JB

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Sep 29, 200778,000 milesMD

BLEND DOORS FAILED LEAVING MY VEHICLE WITHOUT FUNCTIONAL DEFROST FUNCTION. I TOOK CARE OF THIS BEFORE WINTER WHERE VISIBILITY WOULD UNDOUBTEDLY BE AFFECTED. *TR

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Sep 25, 200787,000 milesWV

TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE SEATED IN THE DRIVER SEAT, THE CONTACT STATED THAT THE SEAT OVERHEATED AND SMELLED LIKE IT WAS BURNING. THERE WERE NO INJURIES AND THE SEAT HEATER WAS NOT ACTIVATED AT THE TIME. THE MANUFACTURER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER). THE FAILURE MILEAGE WAS 87,000 AND CURRENT MILEAGE WAS 89,000.

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Sep 24, 2007117,500 miles00

I GET COLD AIR ON THE DRIVER'S SIDE AND HOT AIR ON THE PASSENGER SIDE. THE DEALER SAID IT WAS THE BLEND DOOR, IT'S A COMMON PROBLEM WITH JEEP .. *TR

Visibility › Power Window Devices and Controls
Filed Sep 20, 200752,000 milesAL

TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT HEARD A POPPING NOISE COMING FROM THE PASSENGER SIDE POWER WINDOW WHEN SHE ATTEMPTED TO ROLL IT UP. IN ADDITION, THE WINDOW WOULD NOT MOVE. THE DEALER STATED THAT THE MOTOR FAILED AND THEY REPLACED THE MOTOR. APPROXIMATELY THREE MONTHS LATER, THE FAILURE RECURRED ON THE DRIVER SIDE FRONT WINDOW. THE DEALER STATED THAT THE MOTOR FAILED AND THEY MADE THE REPLACEMENT. THE CURRENT AND FAILURE MILEAGES WERE 52,000. UPDATED 10/10/07 *TR

Vehicle Speed Control › Accelerator PedalCrashFire1 injured
Filed Sep 13, 200760,000 milesME

TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE SHIFTING OUT OF NEUTRAL, THE VEHICLE SURGED FORWARD. THE CONTACT DEPRESSED THE BRAKE PEDAL WITH BOTH FEET, BUT THE VEHICLE FAILED TO STOP. THE VEHICLE CRASHED INTO A POLE, FLIPPED OVER THREE TIMES, AND LANDED ON A BUSINESS SIGN. SMOKE BEGAN TO RISE FROM THE ENGINE AND THE FIRE DEPARTMENT USED THE JAWS OF LIFE TO RESCUE THE CONTACT FROM THE VEHICLE. SHE SUSTAINED INJURIES TO HER BACK AND LEFT LEG. A POLICE REPORT WAS FILED AND THE INVESTIGATION CONCLUDED THAT THE FAILURE WAS DUE TO THE ACCELERATOR PEDAL BECOMING STUCK. THE SPEED AND ENGINE SIZE WERE UNKNOWN. THE VIN WAS VERIFIED AND APPEARS TO BE VALID. THE VEHICLE WAS DESTROYED, THEREFORE NO CURRENT MILEAGE WAS AVAILABLE. THE FAILURE MILEAGE WAS 60,000.

Service Brakes, Hydraulic
Filed Sep 4, 200725,000 milesKS

TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DEPRESSING THE BRAKE PEDAL FROM 20-60 MPH, THE VEHICLE SHAKES, THE BRAKE PEDAL MOVES UP AND DOWN, AND THE STEERING WHEEL SHAKES. THE CONTACT STATED THAT ALL FOUR TIRE TREADS WERE THINNING. THE DEALER HAS NOT BEEN NOTIFIED. THE VIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 28,000 AND FAILURE MILEAGE WAS 25,000.

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Aug 1, 200791,000 milesTX

VISIBILITY : WINDSHIELD DEFROSTER/DEFOGGER SYSTEM IS UN-OPERABLE DUE TO FAULTY "HEATER BLEND DOORS". THIS IS A SERIOUS SAFETY "HAZARD" DUE TO FACT YOU CAN NOT DEFROST THE FRONT WINDSHIELD WHEN NECESSARY TO SEE WHERE YOU ARE GOING. *TR

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Aug 1, 20077,288 milesCA

PROBLEM WITH BRAKE ROTORS KEEP ON WARPING, WE HAVE BEEN TO DEALER NUMEROUS TIMES FOR SAME PROBLEM, THEY WORK FOR A WHILE AND THEN WARP. WHEN DRIVING ON FREEWAY WHEN AT FREEWAY SPEEDS BRAKING FEELS LIKE THEY SKIPPING, SOMETIMES SHAKING THE STEERING WHEEL. DEALER STILL HAS NOT RESOLVED THE PROBLEM. *JB

Wheels › Hubcap/Cover
Filed Jul 31, 200745,000 milesCT

TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE PLACING NEW TIRES ON THE VEHICLE, THE BOLT MOVED OUT OF POSITION. THE CONTACT'S HUSBAND REMOVED THE TIRE FROM THE VEHICLE AND NOTICED THE CENTER LINE AND THE BOLT. WHEN HE TOUCHED THE BOLT TO SEE IF IT WAS TIGHT ENOUGH, IT FELL OFF. HE NOTICED THAT THE BOLT WAS RUSTED AND DISINTEGRATING. THE VEHICLE WAS TAKEN TO THE SHOP AND THE CONTACT WAS INFORMED THAT THE TWO END PIECES OF THE CENTERLINE NEEDED TO BE REPLACED. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 45,000.

Service Brakes, Air › Disc › Rotor
Filed Jul 24, 200730,470 milesNY

TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT HEARD A SQUEAKING NOISE COMING FROM THE FRONT END OF THE VEHICLE WHILE DRIVING 20 MPH. SHE STATED THAT THE VEHICLE RIDES ROUGHLY. WHEN THE BRAKE PEDAL IS DEPRESSED, THE VEHICLE MAKES A SNAPPING NOISE. THE DEALER STATED THAT THE FRONT BRAKES PULSATE. APPROXIMATELY ONE YEAR AGO, THE BRAKES, FRONT ROTORS, AND PADS WERE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 30,470.

Visibility › Defroster/Defogger/Hvac System
Filed Jul 20, 200741,000 milesID

BLEND DOORS ON 2003 JEEP GRAND CHEROKEE INTERMITTENTLY DO NOW WORK. IN WINTER SOMETIMES I CAN GET HEAT, SOMETIMES I CANNOT. NOT ONLY DOES THIS EFFECT THE COMFORT LEVEL IN THE VEHICLE BUT ALSO IS A SAFETY ISSUE IN THAT IT AFFECTS HOW WELL THE DEFROSTER WORK. IN THE SUMMER, SOMETIMES I CAN GET COLD AIR OUT OF THE AIR CONDITIONER AND SOMETIMES I CANNOT THIS IS A WELL KNOW MALFUNCTION WITH GRAND CHEROKEES. *JB

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2003 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →