2002 Jeep Grand Cherokee complaints

IT HAS BEEN A YEAR AND HALF SINCE I RECEIVED MY FIRST NOTICE THAT MY JEEP HAD A RECALL. SAFETY RECALL M35/NHTSA 12-527. I HAVE CONTACTED MY JEEP DEALER AT LEAST FOUR TIME IN THE LAST 12 MONTHS AND WAS TOLD THERE WASN'T ANY PARTS FOR THE REPAIR OR RECALL. HOW LONG DO I HAVE TO WAIT FOR THE REPAIR AS CHRYSLER DOES SEEM TO CARE IF THERE ARE ANY PARTS TO FIX THIS RECALL. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED HIS AIR BAG LIGHT CAME ON AND CONTINUOUSLY STAYED ON. THE CONTACT STATED THAT THE MANUFACTURER REPAIRED THE FAILURE, HOWEVER THE FAILURE RECURRED . THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 05/12/14*LJ UPDATED 05/15/14

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ) WAS PERFORMED THE RECALL REPAIRS BUT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AFTER THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 125,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT WARMER OVERHEATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED UNDER NHTSA CAMPAIGN NUMBER: 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 135,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 10 MPH AND MAKING A LEFT TURN, THE AIR BAGS DEPLOYED WITHOUT WARNING AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT CRASHED INTO A PARKED VEHICLE AND SUSTAINED A DISLOCATED FINGER. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 124,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND ATTEMPTED TO HAVE THE VEHICLE SERVICED NUMEROUS TIMES BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I WORK AT A DEALERSHIP WASHING CARS. WE JUST SOLD A 2002 JEEP GRAND CHEROKEE. I WAS RUNNING THE JEEP THROUGH THE CARWASH. MY FOOT WAS ON THE BRAKE, AND SUDDENLY THE VEHICLE ACCELERATED PROPELLING ME INTO A WALL, AND THE AIRBAG DEPLOYED. I WAS INJURED IN THE ACCIDENT AND WENT TO AN URGENT CARE. *TR

I HAVE BEEN RECEIVING RECALL NOTICES FOR 2 YEARS. SAFETY RECALL M35/NHTSA 12V-527. EVERY TIME I HAVE TRIED TO TAKE MY VEHICLE IN FOR THE REPAIR, I AM TOLD THEY DO NOT HAVE THE PARTS AVAILABLE. SEEMS TO ME THAT THEY SHOULD AFTER ALL THIS TIME. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD INDEPENDENTLY SHIFT GEARS WITHOUT WARNING. THE CONTACT SECURED THE VEHICLE IN PARK AND WHEN SHE EXITED, THE VEHICLE BEGAN TO ROLL AWAY. THE CONTACT WAS ABLE TO RE-ENTER THE VEHICLE AND SECURE THE TRANSMISSION IN PARK BUT TO NO AVAIL. THE CONTACT HAD TO UTILIZE THE EMERGENCY BRAKE WITH FORCE BEFORE THERE WAS ANY RESPONSE FROM THE VEHICLE. THE CONTACT SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED BY AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,632.

TL* THE CONTACT OWNS 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE REQUIRED PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. *TR

WE WERE TRAVELING ON THE HIGHWAY WITH THE HEATED SEATS ON AND THEY BECAME EXTREMELY HOT. I TURNED THEM OFF AND STOPPED TO LET THE SEATS COOL. LATER IN THE DAY WHEN I TRIED TO USE THEM AGAIN THEY WOULD NOT WORK. AND HAVE NOT WORKED SINCE. I CHECKED THE NHTSA SITE FOR RECALLS AND I DISCOVERED A RECALL FOR THIS PROBLEM, NHTSA CAMPAIGN # 09V1117000/ CHRYSLER LLC RECALL # J14. WHEN I WENT TO MY LOCAL JEEP DEALER I WAS INFORMED THAT MY VIN # WAS NOT PART OF THE RECALL EVEN THOUGH I WAS EXPERIENCING THE EXACT SAME PROBLEM. I LOOKED ON THE WEB SITE "ARFC.ORG" AND DISCOVERED THERE ARE A LARGE NUMBER OF JEEP CHEROKEE OWNERS HAVING THE SAME PROBLEM. MANY OF THEM HAD FIRES AND/OR BURNS, YET THEY ARE NOT COVERED BY THE RECALL. JEEP CLEARLY HAS A PROBLEM WITH THEIR HEATED SEATS THAT NEEDS TO BE ADDRESSED. THE RECALL APPEARS TO BE ONLY FOR SOME REPAIR PARTS FROM A PREVIOUS RECALL. IF CHRYSLER HAD TO HAVE A RECALL AND INSTALL REPAIRS FOR THEIR HEATED SEATS IT IS OBVIOUS THEIR HEATING ELEMENTS ARE PROBLEMATIC AND THEY SHOULD EXTENT THE RECALL TO COVER ALL JEEP HEATED SEAT PROBLEMS. *TR

I HAVE BEEN ATTEMPTING TO HAVE LOCAL CHRYSLER DEALERSHIP COMPLETE REPAIR ON SAFETY RECALL M35/NHTSA 12V-527 FOR ALMOST TWO YEARS AND THEY KEEP SAYING THEY ARE WAITING ON PARTS FROM MANUFACTURE. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THE VEHICLE WAS REMEDIED UNDER NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE AIR BAG WARNING LAMP REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 117,679.

MY VEHICLE IS AN 02 OVERLAND. MY DRIVER SIDE HEATED SEATS NO LONGER WORKS. ONE MORNING IT WAS JUST DEAD AND PASSENGERS ARE CONSTANTLY COMPLAINING ABOUT THE INTENSE HEAT COMING FROM THEIR SEAT. I HAVE NEVER BEEN INFORMED OF THIS AS A FAULTY UNIT BUT NOW SEEING THE COMPLAINTS ONLINE I WOULD LIKE TO VOICE MY ISSUE AND HAVE MY SEATS CHECKED OUT OR DISABLED. I REALLY APPRECIATE ANY HELP YOU CAN PROVIDE. *TR

I RECEIVED A JEEP AIRBAG RECALL NOTICE THIS WEEK AND WHEN I TOOK IT TO THE DEALER THEY TOLD ME THAT I NEED AN AIRBAG NOW. I HAVE HAD TO WAIT OVER A YEAR FOR THE PARTS TO COME IN AND THE DEALERSHIP HAS TRIED TO FIX MY CAR FOUR TIMES FOR THIS ISSUE ATTEMPTING TO USE THE WRONG CONNECTORS TO FIX THE ISSUE (THEY TOLD ME THIS ON THE LAST REPAIR ATTEMPT). NOW THEY CLAIM THAT I MUST PAY FOR AN AIRBAG. I BELIEVE THAT THEIR DEFECTIVE REPAIR ATTEMPTS OR HAVING TO WAIT SO LONG FOR PARTS IS THE REASON THAT THE AIRBAG NOW NEEDS REPLACED. CHRYSLER CUSTOMER SERVICE IS DENYING MY REQUEST TO FIX MY AIRBAG. CAN YOU PROVIDE ANY ASSISTANCE? THEY HAVE DEPRIVED ME OF THE ABILITY TO SELL MY CAR FOR THE LAST YEAR, AND NOW I CAN'T SELL IT UNTIL THIS LATEST ISSUE IS FIXED. THE COST OF THE REPAIR IS $1600. *TR

NEITHER CHRYSLER NOR A "LOCAL" DEALER WILL SUPPLY THE PART NEEDED FOR ME TO INSTALL THE FIX. I'M A QUALIFIED MECHANIC AND HAVE ALL THE NEEDED FACTORY TOOLS INCLUDING THE DRBIII AND ACCESS TO TECH CONNECT. READING THROUGH THE CHRYSLER DOCUMENT DATED NOVEMBER 7TH 2012, I FULLY UNDERSTAND THE ISSUE (MATERIAL CHANGE IN THE SQUIB CAPACITOR) AND THE PATCH CHRYSLER IS OFFERING. THE PROPER FIX WOULD BE REPLACEMENT OF THE DEFECTIVE CAPACITOR. I AM ASKING FOR THE PART SO THAT I CAN DO THE FIX - NOTHING MORE. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED NOVEMBER 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR

FREEDOM CHRYSLER/JEEP, LEXINGTON, KY COULD NOT PROVIDE A TIMELY SCHEDULING TO FIX THE ISSUE PER THE RECALL NOTICE. I SPOKE WITH [XXX], SERVICE DEPARTMENT WHO TOLD ME I WOULD HAVE TO BRING THE VEHICLE IN FOR AN EVALUATION (NOT NEEDED PER NOTICE AND LATER CONVERSATION WITH CHRSYLER GROUP RECALL ASSISTANCE CENTER. [XXX] TOLD ME NOT ALL VEHICLE NEEDED TO BE FIXED AND THAT IS THE REASON FOR EVALUATION, ALSO NOT TRUE PER RECALL CENTER. ASKED [XXX] TO SPOKE TO THE MANAGER, HE FORWARDED MY CALL. SERVICE MANAGER HAD A LITTLE MORE KNOWLEDGE ABOUT THE RECALL, I THOUGHT UNTIL HE TOLD ME IT WOULD BE TWO MONTHS UNTIL THEY COULD SCHEDULE AN APPOINTMENT. REASON CITED WAS THE CHRYSLER WERE NOT PROVIDING THE PARTS, ALSO NOT TRUE. HE TOLD ME HE WOULD CALL BACK WITH AN APPOINTMENT DATE, THAT WAS SEVERAL HOURS AGO. I CALLED THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AND THEY WERE GREAT. HELP ME SCHEDULE AN APPOINTMENT WITH ANOTHER DEALERSHIP. MY COMPLAINT IS ABOUT FREEDOM CHRYSLER/JEEP IN LEXINGTON FOR PROVIDING FALSE INFORMATION ABOUT THE RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHILE DRIVING ON THE HIGHWAY AT A SLOW RATE OF SPEED (5 MPH) DUE TO A TRAFFIC JAM, MY VEHICLE OVERHEATED. ONCE TOWED OFF THE HIGHWAY, THE MECHANIC DIAGNOSED A FAN FAILURE FOR THE RADIATOR WHICH CAUSED THE VEHICLE TO OVERHEAT. SUBSEQUENTLY THERE MAY BE DAMAGE TO THE ENGINE CAUSED BY THE FAN FAILURE. I RESEARCHED THIS AND DISCOVERED A RECALL ISSUED (8/2006) BY DAIMLER CHRYSLER FOR THE ELECTRIC RADIATOR FAN (SAFETY RECALL F25). I CALLED CHRYSLER TODAY (CASE #[XXX]) AND THEY SAID THAT THIS RECALL DOES NOT APPLY TO MY VEHICLE EVEN THOUGH THE RECALL CLEARLY STATES IT APPLIES TO VEHICLES WITH THE "S" IN THE 8TH POSITION WHICH IT IS. PLEASE ADVISE ON NEXT STEPS. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) AND WAS INFORMED BY THE DEALER AND THE MANUFACTURER THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. ..UPDATED 03/18/14 *BF THE CONSUMER STATED THE VEHICLE WAS FIXED ON 02/27/14

OVER 3 YRS AGO I RECEIVED FROM CHRYSLER A SAFETY RECALL NOTICE AND EVERY TIME I CALL THE JEEP DEALER THEY TELL ME THAT THE PARTS HAVEN'T BEEN MADE YET. TODAY I RECEIVED ANOTHER RECALL NOTICE FOR THE OCCUPANT RESTRAINT CONTROL MODULE AND STILL NO PARTS. THIS IS SHOULD NOT HAPPEN AND YOU SHOULD HAVE THE PARTS AFTER ALL THIS TIME. THIS IS VERY DANGEROUS AND I WANT THIS FIXED. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 12V527000 (AIR BAGS) AND THE REPAIR PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED NUMEROUS TIMES AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE THAT THE PART WOULD BE AVAILABLE. THE VIN WAS UNAVAILABLE. THERE ARE NO FAILURES AT THIS TIME.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND STATED THAT THE NECESSARY PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT WAS PLACED ON A MASSIVE WAITING LIST BY THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL- THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED HE HAD RECEIVED A RECALL NOTICE. THE DEALER AND MANUFACTURE WAS CONTACTED AND STATED THAT THE PART WOULD NOT BE AVAILABLE FOR REPAIR. THE REASONABLE TIME FOR REPAIR HAD SURPASSED. THE FAILURE DESCRIBED IN THE RECALL HAD NOT OCCURRED. AZ

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAG) AND THE REQUIRED PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAGS) OVER A YEAR AGO. THE DEALER WAS NOTIFIED SEVERAL TIMES BUT THE PARTS WERE NOT AVAILABLE WHICH SHE CONSIDERED TO BE A MAJOR SAFETY ISSUE ESPECIALLY SINCE HER AIR BAG WARNING LAMP WAS ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000. THE CURRENT MILEAGE WAS 91,000. THE TRANSMISSION, WINDOWS, FAN RELAY SWITCH, AND EMERGENCY BRAKE. ALSO, THE RADIATOR WAS LEAKING AND ALL OF THE SHOCKS FOR THE TAIL GATE LIFT, FAILED. UPDATED 02/24/14 *JB UPDATED 3/12/14*CN

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE HER VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD BE A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I OWN A 2002 JEEP GRAND CHEROKEE OVERLAND. RECENTLY, I HAVE HAD PROBLEMS WITH MY DRIVERS SIDE HEATED SEAT. YESTERDAY, IT GOT EXTREMELY HOT SO I SHUT IF OFF FOR FEAR OF A FIRE OR BEING BURNT, AND TODAY IT IS NOT WORKING AT ALL. BECAUSE OF THIS, I AM ALSO CONCERNED ABOUT THE SAFETY OF THE PASSENGER HEATED SEAT. I FOUND OUT FROM A DEALER THAT THERE IS A RECALL ON THIS PARTICULAR ISSUE, BUT MY VIN NUMBER IS NOT COVERED. I CALLED CHRYSLER CUSTOMER CARE TO DISCUSS THIS, AND THEY SAID THEY WERE UNABLE TO HELP. I FEEL THIS IS A KNOWN ISSUE AND MY VEHICLE IS DISPLAYING THE EXACT SYMPTOMS COVERED IN THIS RECALL, YET FOR SOME UNEXPLAINABLE VEHICLE IT HAS BEEN EXCLUDED. THE FOLLOWING IS TEXT FROM THE RECALL: SUMMARY: CHRYSLER IS RECALLING 102,354 M/Y 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 M/Y) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT. CONSEQUENCE: OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY. REMEDY: DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE MANUFACTURER HAS NOT YET PROVIDED AN OWNER NOTIFICATION SCHEDULE. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE HER VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD BE A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NHTSA CAMPAIGN ID 12V527000 (AIR BAG) RECALL NOTICE IN FEBRUARY 2013; HOWEVER, THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE AIR BAG LIGHT ILLUMINATED PRIOR TO RECEIVING THE RECALL NOTICE. THE CONTACT RECENTLY CALLED THE DEALER WHO DID NOT HAVE PARTS TO REMEDY THE RECALL. THE FAILURE MILEAGE WAS 135,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED HER RECALL NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD SURPASSED REASONABLE TIME FOR REPAIR. BOTH DEALER AND MANUFACTURE HAD BEEN NOTIFIED. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THERE ARE NO FAILURES AT THIS TIME. . ..UPDATED 03-12-14 *BF *TR

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO WAITING TWO YEARS FOR PARTS TO BECOME AVAILABLE TO REPAIR AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER STATED THE AIR BAG LIGHT ILLUMINATED AND STAYED ON. *JB

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PARTS UNAVAILABLE TO COMPLETE AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL. *SMD THE CONSUMER STATED THE PARTS HAVE BEEN UNAVAILABLE FOR OVER A YEAR. *JB

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS), HE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD EXPERIENCED THE AIR BAG WARNING LIGHT FAILURE AS MENTIONED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 199,000 AND THE CURRENT MILEAGE WAS 203,000.. ..UPDATED 03-12-14 *BF THE VEHICLE WAS REPAIRED. UPDATED 03/20/14

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD ALSO EXPERIENCED THE AIR BAG WARNING LIGHT BEING ILLUMINATED TO INDICATE A FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED AND HE WAS INFORMED THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PART UNAVAILABILITY. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP WAS AND REMAINED ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 142,000. UPDATED 05/28/14 MA THE CONSUMER STATED THE REPAIR WAS PERFORMED ACCORDING TO THE RECALL. THE AIR BIG LIGHT ILLUMINATED AFTER THE RECALL REPAIR. IT WAS ADVISED THAT THE VEHICLE NEEDED A NEW LEFT FRONT SENSOR. THE SENSOR WAS REPLACED. THE AIR BAG LIGHT REMAINED ILLUMINATED. THE CONSUMER DOES HAVE THE OLD PART. UPDATED 05/29/2014 *JS

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ITS BEEN OVER A YEAR SINCE HE RECEIVED THE RECALL NOTICE NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). HE WAS VERY CONCERNED ABOUT HIS SAFETY, SINCE HE WAS OPERATING THE VEHICLE WITH A RISK OF THE AIR BAG DEPLOYING. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THERE ARE NO FAILURES AT THIS TIME. THE CURRENT MILEAGE WAS 127,000.

AIR BAG LIGHT ON. CAR WAS TAKEN TO CHRYSLER DEALER, PONCE BY PASS RD # 2 PONCE FOR RECALL M35/NHTSA 12V-527 THE CAR WAS AT DEALER 4 DAYS. THEY CALL US TO PICK UP CAR , PARTS WERE NO AVAILABLE AT THIS TIME. THEY EXPLAIN PARTS WILL BE ORDER. THEY TOLD US TO RETURN BACK ON DEC 20, 2013 , THEY HAD THE PARTS ON SITE. CAR WAS TAKEN TO DEALER BUT 9 HOURS LATER , THEY CALL TO PICK UP CAR . THEY RECEIVE THE WRONG PARTS. THEY WILL RE-ORDER PARTS AN WILL CALL FOR REPAIR / REPLACEMENT. AT TODAY'S DATE THEY HAD NOT PROVIDE SERVICE AND/OR CALL FOR SERVICE. A CALL WAS PLACED TODAY TO [XXX] TO REP. [XXX] . HE TOLD " CHRYSLER DOES NOT KNOWN HOW WILL BE FIX ". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE PARTS FOR NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) WERE NOT AVAILABLE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER ADVISED THE PART WAS NOT AVAILABLE FOR REPAIR. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAG) AND ATTEMPTED TO HAVE THE VEHICLE REMEDIED. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REMEDY THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. ADDITIONALLY, THE CONTACT STATED THAT THE AIR BAG WARNING LAMP REMAINED ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. ADDITIONALLY, THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.