2002 Jeep Grand Cherokee complaints

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL INTERMITTENTLY WITHOUT WARNING. ALSO, THE CONTACT MENTIONED THAT WHEN DRIVING OVER 50 MPH THE LIGHTS AND GAUGES ON THE INSTRUMENTAL PANEL STUTTER. IN ADDITION, THE VEHICLE JERK FORWARD AND HESITATED WHENEVER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER REPAIRED THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). WHEN THE CONTACT PICKED UP THE VEHICLE, THE AIR BAG INDICATOR WAS STILL ILLUMINATED. THE CONTACT STATED THAT THE DEALER WANTED TO CHARGE HIM FOR A REPAIR THAT WAS INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 111,000.

I OWN A 2002 JEEP GRAND CHEROKEE. I RECEIVED A MANUFACTURER RECALL NOTICE CLOSE TO ONE YEAR AGO. I HAVE CONTACTED THE CHRYSLER-JEEP-DODGE DEALER SEVERAL TIMES. EACH TIME I ATTEMPT TO SCHEDULE AN APPOINTMENT, I GET THE SAME RESPONSE. I'M SIMPLY TOLD, THEY DO NOT HAVE THE PARTS IN STOCK NEEDED TO FIX THE DEFECT. ALONG WITH, THEY HAVEN'T A CLUE AS TO WHEN THE PARTS WILL COME IN. ACCORDING TO SEVERAL NOTICES I HAVE RECEIVED THROUGHOUT THE YEAR REGARDING THE SAFETY RECALL OF MY VEHICLE, THIS DEFECT COULD CAUSE MYSELF TO CRASH WITHOUT WARNING. KNOWING EACH DAY I DRIVE MY VEHICLE, I AM PUTTING MY LIFE AT RISK, IS VERY UNSETTLING. I AM JUST CONFUSED AS TO WHY THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT CONTINUES TO SEND MULTIPLE SAFETY RECALL NOTICES FOR MY VEHICLE. WHEN AT THE SAME TIME, THE RESPONSIBLE PARTY TO MY SOLUTION, JUST SHRUGS IT OFF LIKE IT'S NOTHING TO WORRY ABOUT. ALL BECAUSE, "THE PARTS HAVE NOT COME IN YET", STILL. CAN YOU PLEASE PROVIDE ME WITH A SOLUTION? I REALLY DO NOT KNOW WHAT I AM SUPPOSED TO DO WHEN THE DEALER IS UNABLE TO REMEDY THIS DEFECT. THANK YOU *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE DEALER COULD NOT REPAIR THE VEHICLE FOR THREE WEEKS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS CONTINUOUSLY ILLUMINATED. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS), BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 122,300.

STARTED VEHICLE, AFTER A FEW SECONDS THE INSTRUMENT CLUSTER BECAME INOPERATIVE. TURNED OFF THE INGNITION AND RESTARTED THE ENGINE. THE INSTRUMENT CLUSTER DID NOT OPERATE. TURNED OFF ENGINE. TRIED TO START THE ENGINE THE NEXT DAY AND THE BATTERY WAS COMPLETELY DRAINED. CHARGED THE BATTERY AND STARTED THE ENGINE. THE INSTRUMENT CLUSTER IS STILL INOPERATIVE. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED INTERMITTENTLY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE AIR BAG MODULE WAS DEFECTIVE AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT AFFECTED BY NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 141,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 06E011000 (FUEL SYSTEM, GASOLINE), 06E022000 (SERVICE BRAKES, HYDRAULIC), AND 12V527000 (AIR BAGS). THE DEALER STATED THAT THE PARTS NEEDED TO COMPLETE THE REPAIRS WERE NOT AVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICES MONTHS AGO. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS RECENTLY REPAIRED UNDER RECALL NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). HOWEVER, THE AIRBAG WARNING LIGHT REMAINED ILLUMINATED AFTER THE RECALL REPAIRS. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG RECALL UNDER NHTSA CAMPAIGN NUMBER:12V527000 (AIR BAG) WAS REMEDIED; HOWEVER, THE AIR BAG WARNING INDICATOR WAS STILL ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 10/02/14*LJ UPDATED 03/10/2015 *JS

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/16/14*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 1/15/15 *JS

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED SEVENTY TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 150,056.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 12V525000 (SEATS) AND 12V527000 (AIR BAGS) HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I HAVE CONTACTED JEEP AND WAS TOLD THAT THEY WOULD NOT CORRECT OR AUTHORIZE REPAIR FOR THIS, EVEN WHEN I HAD THE F25 SAFETY RECALL NOTICE. THEY REPAIRED THIS PROBLEM A FEW YEARS BACK, BUT THEIR 'FIX' WAS TO INSTALL THE SAME TYPE OF FAN AS WAS PREVIOUSLY RECALLED. IT FAILED AGAIN RECENTLY WHILE I WAS IN A PARKING LOT - THIS TIME, WHEN IT BROKE, IT SLUNG THE BROKEN BLADE INTO THE COWLING AND LEFT A HUGE HOLE IN THIS COVER PIECE. IT WAS A RECALL, FOR HEAVENS' SAKES - IT DOES NOT SEEM THAT I SHOULD BEAR THE COST OF REPAIRING THIS, SINCE IT IS OBVIOUSLY A PROBLEM IN THE DESIGN OF THE 2002 JEEP GRAND CHEROKEE. ONE INCH TO THE LEFT WHILE LOOKING AT THE FAN, AND IT WOULD HAVE BEEN PROPELLED INTO MY HEAD WITH SERIOUS INJURIES. *TR

THIS IS THE ONLY WAY I CAN FIND TO LODGE THIS PARTICULAR COMPLAINT. I AM TAKING MY JEEP IN ON 7/28/14 FOR A SAFETY RECALL M35/NHTSA 12V-527. I WAS TOLD THAT I WILL HAVE TO RENT A CAR BECAUSE THEIR LOT RENTALS ARE NOT USED FOR RECALL FIXES. I WOULD LIKE TO COMPLAIN VIGOROUSLY! WE, THE CONSUMER, ARE NOT RESPONSIBLE FOR THESE OVERSIGHTS ON THE PART OF THE MANUFACTURER, SO WHY ARE WE RESPONSIBLE FOR ANY $ OUTPUT TO FIX THEM? DON'T REFER ME TO THE DEALER. I KNOW IT IS UP TO INDIVIDUAL DEALERS. WOULDN'T IT BE A NICE P.R. OPPORTUNITY, FOR THE MANUFACTURER TO PICK-UP THESE COSTS? I THINK YOUR IMAGE NEEDS SOME BUFFING! I AM GOING TO MAIL MY RECEIPT TO YOU AND SEE WHAT COMES OF IT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR BRAKE LIGHTS FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT REAR BRAKE LIGHT WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

THE 1999-2004 JEEP GRAND CHEROKEE SEAT TRACK HAS A WEAK POINT ON THE REAR SCISSOR ASSEMBLY. WHEN YOU START TO NOTICE A WOBBLE OR CLICK IT MEANS ONE OF THE TINY CONNECTING PIECES HAS BROKEN. EVENTUALLY THE OTHER SIDE WILL ALSO BREAK ALLOWING YOU TO LIFT THE ENTIRE SEAT UP. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE JERKED WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE INTERIOR LIGHTS OF THE VEHICLE WOULD REMAIN ILLUMINED WHEN DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIRBAG LIGHT ILLUMINATED.*SMD THE CONSUMER STATED THE AIR BAG LIGHT ILLUMINATED TWO MONTHS AFTER THE VEHICLE WAS PURCHASED. THE AIR BAG LIGHT WAS ON THE DAY, SHE TEST DROVE THE VEHICLE. HOWEVER, SHE WAS ASSURED THE ISSUE WOULD BE FIXED.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER HAVING THE VEHICLE REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. HOWEVER, DECLINE TO OFFER AN ALTERNATIVE REMEDY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 52,410.

AIRBAG RECALL (M35 / NHTSA 12V-527). AFTER REPAIRS WERE COMPLETED ON 03/26/2014 THE AIRBAG AND SEATBELT WARNING LIGHTS STILL ON. DEALER WAS NOT ABLE TO REPAIR THE DEFECT. ON 06/16/2014 DEALER STILL NOT ABLE TO IDENTIFY THE CAUSE AND ASKED FOR $250 TO FURTHER INSPECT THE CAR TO DETERMINE THE CAUSE. DEALER WROTE ON PAPERWORK "NO COMMUNICATION FROM ORC NEED MORE TIME (AND MONEY) TO DIAGNOSE. CUSTOMER DECLINED AT THIS TIME". I RECEIVED THE FIRST NOTICE IN JAN 2013 AND THE OFFICIAL RECALL MONTHS LATER. NO PARTS WERE AVAILABLE FOR MONTHS. AS SOON AS I RECEIVED THE RECALL NOTICE I TOOK THE VEHICLE TO THE DEALER. HOW CAN IT TAKE ALMOST TWO YEARS (FROM FALL 2012) AND STILL NO SOLUTION TO THE PROBLEM? IT IS OBVIOUS THAT THE MANUFACTURER IS DELAYING THE REPAIR AS MUCH AS POSSIBLE TO REDUCE OVERTIME THE NUMBER OF REPAIRS. *TR

AIRBAG RECALL (M35 / NHTSA 12V-527). AFTER REPAIRS WERE COMPLETED THE AIRBAG WARNING LIGHT WAS ON. DEALER STATED THAT I HAD BROUGHT IT IN THAT WAY - NOT TRUE. SO I'M NOT SURE IF THE PROBLEM HAS ACTUALLY BEEN FIXED. DEALER NEEDS TO COMPLETE REPAIRS BY FIXING THE CAUSE OF THE WARNING LIGHT BEING ON. *JS

SENT A RECALL NOTICE, BUT SEEMS PARTS ARE STILL NOT AVAILABLE..... HAVE AIRBAG LIGHT ON AND OFF AND AFRAID OF BAGS INFLATING. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE SERVICING HIS VEHICLE, HE NOTICED THAT THE FRONT COIL SPRING WAS SEVERELY CORRODED AND FRACTURED. THE DEALER STATED THAT THE COIL SPRING PERCH WAS WELDED TO THE AXLE AS A RESULT THE ENTIRE AXLE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 162,000.

THE STEERING STARTED TO MAKE A GRINDING NOISE AND BECAME DIFFICULT TO DRIVE. TOOK RIGHT AWAY TO DEALER AND WAS TOLD A PART IN THE STEERING CAME APART AND MESSED UP THE STEERING AND POWER PUMP. WAS NOT SAFE TO DRIVE. STILL IN GARAGE AND WILL COST 1340$ TO FIX. THIS IS DANGEROUS AND I AM GLAD I WAS ONLY DOING 35 AT THE TIME. HOW MANY OTHERS HAS THIS HAPPENED TO. WHAT IF I WAS GOING FASTER OR EVEN ON THE INTERSTATE? WOULD NOT HAVE BEEN ABLE TO CONTROL THE JEEP. THIS NEEDS TO BE INVESTIGATED. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT IMMEDIATELY AFTER RE-FUELING, FUEL SPEWED OUT OF THE FILLER NECK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL INLET VALVE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 108,267.

MY DAUGHTERS JEEP JUST FAILED STATE INSPECTION DUE TO SEVERE CRACKING OF THE TIRE NEXT TO THE RIM. ALL 4 TIRES ARE GOODYEAR WRANGLER ST 225/75/16 104S. THE TREAD DEPTH IS STILL VERY GOOD HOWEVER THEY WILL NOT PASS STATE INSPECTION DUE TO THE LARGE CRACKS TOTALLY AROUND THE RIMS. A TECH AT THE LOCAL JEEP STORE TOLD ME THAT THIS IS A HUGE PROBLEM WITH THESE TIRES. HE STATED THAT THIS PROBLEM GOES WAY BACK.THE LOCAL GOODYEAR DEALER (SULLIVAN TIRE) WILL NOT DO ANYTHING TO HELP. GOODYEAR USED TO BE ONE OF THE BEST TIRES, WHAT HAPPENED? IT SEEMS THAT ALL OF THE OTHER TIRE COMPANIES OFFER A MUCH BETTER PRODUCT. NO MORE GOODYEAR TIRES FOR MY FAMILY!!! *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED TWO RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE CONTACT STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR

TL- THE CONTACT OWNS 1996 AND 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE AND TOOK HIS VEHICLE IN FOR REPAIRS AND WAS TOLD THAT PARTS ARE NOT AVAILABLE. -HB

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL CAMPAIGN: 12V527000 (AIR BAGS). THE CONTACT MENTIONED THAT THE FIRST NOTICE WAS RECEIVED IN DECEMBER OF 2012 AND A SECOND NOTICE WAS RECEIVED IN JANUARY OF 2013. THE MANUFACTURER WAS CONTACTED ON NUMEROUS OCCASIONS WHERE IT WAS ADVISED THAT THE PARTS FOR THE RECALL WERE NOT AVAILABLE. THE DEALER WAS UNABLE TO PERFORM THE RECALL REPAIRS DUE TO PARTS NOT BEING AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR

TOOK MY VEHICLE TO BILL BRYAN CHRYSLER IN FRIUTLAND PARK FLORIDA, AFTER MAKING APPOINTMENT FOR SATURDAY 5/10/14 AT 8AM, CHECKED MY VEHICLE IN. MY VEHICLE WAS SERVICE FROM 8AM- 1130AM AIR BAG LIGHT WAS STILL ON, NEW MY GEAR SHIFT, WAS CRACKED, I HAD SILICONED IT. NOW TODAY 5/15/14 I AM AT WORK AND I JUST NOTICE THAT MY EMERGENCY BRAKE BACK COVER WAS BROKE, NOW THIS I DO NOT UNDERSTAND THERE WAS NOTHING WRONG WITH MY E-BRAKE HANDLE, I UNDERSTAND THAT THIS IS A 2002 JEEP GRAND CHEROKEE, BUT I REALLY DON'T THINK MY VEHICLE SHOULD HAVE BEEN TREATED LIKE THAT, I DO KNOW THAT THERE IS A BIG PROBLEM HERE IN THE SOUTH, OR MAYBE IT'S CHRYSLER IT'S SELF BUT I REALLY DON'T THINK A VEHICLE SERVICE, AND A BROKEN PART AFTER BEING RETURNED TO THE CUSTOMER, I DO THINK THAT SOMEONE SHOULD HAVE SAID SOMETHING PERTAINING TO THE BROKEN PART, I WOULD NEVER HAVE ANYTHING SERVICED BY CHRYSLER AT ALL, THE BETTER BUSINESS PEOPLE SHOULD KNOW HOW BILL BRYAN CHRYSLER IN FRIUTLAND PARK TREATS IT'S CUSTOMERS NO MATTER WEATHER IT'S A RECALL APPOINTMENT OR NOT. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT'S VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND WAS TAKEN TO AN AUTHORIZED DEALER, WHO PERFORMED THE RECALL REPAIR HOWEVER, THE AIR BAG SENSOR WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THA THE AIR BAG WARNING LIGHT DID NOT ILLUMINATE PRIOR TO THE RECALL REPAIR BEING PERFORMED. THE VEHICLE WAS SCHEDULED FOR A DIAGNOSTIC TEST WITH AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 129,000.

NHTSA RECALL 12V-527 STATES THAT AN ELECTRICAL OVERSTRESS CONDITION COULD DAMAGE THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, CAUSING THE AIR BAG LIGHT TO ILLUMINATE AND POSSIBLE AIR BAG DEPLOYMENT. ON APRIL 23, 2014 THE LOCAL CHRYSLER DEALER MADE A WIRING CHANGE TO ADDRESS THE RECALL NOTICE, BUT THE AIR BAG LIGHT REMAINED ON. THE LOCAL DEALER CLAIMS THAT THE AIR BAG MODULE IS DEFECTIVE REQUIRING APPROXIMATELY $450 TO REPLACE IT. IF THE CONDITION OF THE RECALL COULD CAUSE DAMAGE TO THE ORC MODULE, WHY WASN'T IT INCLUDED AS PART OF THE RECALL BY CHRYSLER? *TR

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIRBAG AND SEAT BELT PROBLEMS. *SMD THE CONSUMER STATED THE PARTS FINALLY ARRIVED AFTER WAITING FOR FIVE MONTHS, HE TOOK THE VEHICLE TO THE DEALER TO HAVE THE AIR BAG AND SEAT BELT LIGHT RECTIFIED, SINCE THEY WERE ON. WHEN HE ARRIVED TO PICK UP THE VEHICLE, HE WAS INFORMED, THE RECALL DID NOT RESOLVE THE PROBLEM . HE WAS INFORMED THE AIR BAG WOULD NOT PROPERLY DEPLOY IN THE EVENT OF A COLLISION, IF THE AIR BAG LIGHT WAS ON. AFTER FURTHER DIAGNOSIS OF THE PROBLEM, THE DEALER INFORMED HIM THE OCCUPANT RESTRAINT CONTROL MODULE WOULD HAVE TO BE REPLACED. THE CONSUMER STATED THE ORIGINAL ORC MODULE WAS DEFECTIVE, HE BELIEVED IT SHOULD HAVE BEEN COVERED UNDER THE RECALL. *JB STATUS UPDATE. UPDATED 06/17/14

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO A FAULTY AIR BAG SENSOR. *SMD THE CONSUMER STATED THE AIR BAG ILLUMINATED BACK IN 2011. HE RECEIVED A RECALL ISSUE IN JUNE 2013. WHEN HE WENT TO THE DEALER, HE WAS INFORMED THE PARTS WERE NOT AVAILABLE. IN FEBRUARY 2014, THE PARTS ARRIVED AND THE SENSOR WAS REPLACED. HOWEVER, THE LIGHT ILLUMINATED AGAIN 4 DAYS LATER. THE CONSUMER RETURNED TO THE DEALER, AND WAS INFORMED THE AIR BAG SENSOR WAS BAD AND IT NEEDED TO BE REPLACED AT A COST OF$200.00. *JB

TL- THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LIGHT WAS CONSTANTLY ILLUMINATED WITH OR WITHOUT A PASSENGER OCCUPYING THE SEAT. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND WAS REPAIRED THREE TIMES DUE TO THE RECURRING FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS STILL EXHIBITING THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN. KMJ UPDATED 6/27/14*CN UPDATED 07/08/2014 *JS

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) BUT WAS ADVISED BY THE DEALER THAT THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE CONTACT RECEIVED THE FIRST RECALL NOTICE A YEAR AGO AND HAD RECENTLY RECEIVED A SECOND RECALL NOTICE FOR THE SAME REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE A REASONABLE TIMEFRAME FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS.THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE FRONT PASSENGER SEAT WARMER BECAME EXTREMELY HOT THEN FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE SEAT WARMER HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 09V117000 (SEATS). THE FAILURE MILEAGE WAS 98,500.

ROLLOVER ACCIDENT AND NO AIRBAGS DEPLOYED. LEFT HAND INJURED FROM THE BROKEN GLASS. UNABLE TO SLEEP DUE TO THE INCIDENT. RECALL WAS SENT BUT THE PART WAS NEVER IN OR ISSUED PRIOR TO THE CRASH. *TT

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL ISSUES. *SMD THE DEALER INFORMED THE CONSUMER, THE PART WAS NOT AVAILABLE, DUE TO IT BEING ON BACK ORDER. *JB

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE AIR BAG WIRING HARNESS NEEDED TO BE REPLACED AND WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS). AFTER THE REPAIR, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 07/15/14 MA THE CONSUMER STATED THE OCCUPANT RESTRAINT MODULE NEEDED TO BE REPLACED AN WAS NOT COVERED UNDER THE RECALL. UPDATED 07/18/2014 *JS

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED NECK AND BACK INJURIES, AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.

I CALLED THE JEEP DEALERSHIP IN BROOKLYN PARK, MN, TO SCHEDULE WORK RELATED TO THE OCR MODULE RECALL NOTICE WE RECEIVED IN THE MAIL FROM CHRYSLER. THE JEEP DEALERSHIP STATED THEY DO NOT HAVE THE PARTS TO PERFORM THIS RECALL AND DO NOT KNOW WHERE WE CAN GO TO HAVE THE WORK DONE. THUS, PER THE WRITTEN RECALL NOTICE, WE ARE COMPLETING THIS ONLINE COMPLAINT FORM. WE WOULD APPRECIATE HELP TO DETERMINE HOW WE CAN GET THIS RECALL WORK COMPLETED ON OUR 2002 JEEP. THANK YOU IN ADVANCE. *TR

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER:12V527000 (AIR BAGS) BUT WAS ADVISED BY THE DEALER THAT THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE CONTACT HAD RECEIVED THE NOTICE MONTHS AGO AND HAD CONTINUED TO CONTACT THE DEALER TO NO AVAIL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE SEATBELT SENSOR, RIGHT FRONT SENSOR NEEDED TO BE REPAIRED IN ADDITION TO THE ORC MODULE REPAIR PERTAINING TO THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED AND THE SENSOR LIGHT HAD CONTINUED TO ILLUMINATE AT RANDOM FOR THE AIRBAG. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83082.

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. THE CONTACT WAS DRIVING 25 MPH WHEN THE HEATED SEAT WARMER INDEPENDENTLY ACTIVATED. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OF THE FAILURE OR REPAIRS. THE MANUFACTURE WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 65,252 AND THE CURRENT MILEAGE WAS 65,276.

I GOT IN TO DRIVE MY '02 JEEP GRAND CHEROKEE, AND BEFORE TURNING IGNITION IT WAS LIGHTLY BUMPED AND IT WILL GO INTO ANY POSITION. ALSO,WHILE GOING DOWN THE ROAD, THE SHIFT SELECTOR (THAT CHANGES FROM N D R 1 2) WAS LIGHTLY BUMPED BY ACCIDENT, AND IT MOVED INTO N. THIS IS THE SAFETY HAZARD. IF A JEEP WAS SITTING ON AN INCLINE, AND SHIFT SELECTOR WAS BUMPED, OR SOMETHING. IT COULD ROLL DOWNGRADE AND COULD CRASH INTO ANOTHER VEHICLE OR ANOTHER PERSON. I COULD NOT FIND A RECALL ON THIS. BUT THIS IS DANGEROUS. *TR

2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM RECALL NOTICE AND VEHICLE STARTER PROBLEMS. *SMD WHEN THE CONSUMER TOOK THE VEHICLE TO THE DEALER, FOR THE RECALL, THE DEALER INFORMED THE CONSUMER THE VEHICLE WOULDN'T START. THE DEALER STATED A STARTER WAS NEEDED. *JB

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE RESTARTED AND WAS TOWED TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE CRANK SHAFT POSITION SENSOR HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 175,000. !....UPDATED 07/31/14 *BF