Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THE CONTACT THAT THE PART WAS NOT AVAILABLE AND THAT THEY DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL - THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SEAT HEATING ELEMENT OVER HEATED CAUSING A HOLE TO BURN THROUGH THE SEAT AND THE DRIVERS JACKETS. THE DRIVER SUSTAINED A MINOR BURN AS A RESULT OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT SEAT HEATER WAS FOUND TO BE BURNT AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO SENT AN ENGINEER TO INSPECT THE VEHICLE. THE ENGINEER FAILED TO FIND A MANUFACTURER DEFECT AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 126,881 AND THE CURRENT MILEAGE WAS 132,000. PM
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAG) AND ATTEMPTED TO HAVE THE VEHICLE REMEDIED. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/4/15*CN
RECEIVED RECALL NOTICE FOR AIRBAG SYS OCCUPANT RESTRAINT CONTROL, HAVE CALLED NUMEROUS TIMES FOR UPDATE AND CONTINUE TO BE TOLD A FIX IS NOT YET AVAILABLE. IT IS NOW JAN 2014 AND STILL NO FIX, TELL ME WHAT IT IS GOING TO TAKE TO GET THIS DONE? WOULD CHRYSLER MANAGEMENT LET ONE OF THEIR FAMILY MEMBERS DRIVE ONE OF THE RECALLED VEHICLES? *TR
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAG) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD BE A REMEDY AVAILABLE BEFORE JANUARY OF 2014. THE CONTACT HAD EXPERIENCED THE AIR BAG WARNING LIGHT FAILURE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING ILLUMINATED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 120,000.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY 2014. THE CONTACT MENTIONED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 160,000 AND THE CURRENT MILEAGE WAS 165,000.
TL - THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN NOVEMBER 2012. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
IN DECEMBER OF 2012, WE RECEIVED A RECALL NOTICE FROM CHRYSLER REGARDING THE OCCUPANT RESTRAIN CONTROL (ORC) OF THE AIRBAG SYSTEM. THE AIRBAGS DEPLOY INADVERTENTLY WHEN OVER STRESSED. WE ARE FORTUNATE THAT THIS HAS NOT HAPPENED TO US ...YET! ON DECEMBER 16,2013, ONE YEAR LATER, I CALLED BOTH PAMBY'S CHRYSLER DEALERSHIP (WHERE WE TAKE OUR CAR FOR SERVICE) AND THE CORPORATE OFFICES FOR CHRYSLER TO REPORT THAT OUR AIRBAG LIGHT IS NOW ON PERMANENTLY. WE WERE AND ARE CONCERNED THAT THE AIR BAG MIGHT DEPLOY WHILE WE ARE DRIVING THE VEHICLE AND CAUSE AN ACCIDENT. BOTH PAMBY'S AND CHRYSLER HAVE STATED THAT THEY HAVE NOT RECEIVED THE PART-ONE YEAR LATER! I GAVE ALL OF MY CONTACT INFORMATION TO CHRYSLER WITH A PROMISE THAT MY CONCERNS WOULD BE ADDRESSED VIA EMAIL. NO ONE HAS CONTACTED ME.NOW I HAVE RECEIVED AN ADDITIONAL RECALL FOR THE TRAILER HITCH AS IT CAUSES FIRES! HOW LONG WILL IT TAKE TO REPAIR THIS? WE HAVE OWNED JEEPS FOR ALMOST FORTY YEARS BUT WITH THE NEW "WE DON'T CARE ABOUT YOUR SAFETY" ATTITUDE, WE WILL NOT BUY ANOTHER. THANK YOU FOR YOUR ASSISTANCE. *TR
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THE RECALL UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO RECEIVED A MANUFACTURER RECALL FOR THE FUEL SYSTEM AND STATED THE PARTS FOR REPAIR WERE NOT AVAILABLE EITHER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VEHICLE WAS NOT REPAIRED. *TR
AIRBAG LIGHT IS ON , TOOK VEHICLE TO JEEP DEALER TO DIAGNOSE PROBLEM AND WAS TOLD THAT THERE IS A PROBLEM WITH THE CONTROL MODULE AS PER NHTSA ID # 12V527000 HOWEVER WAS TOLD BY CHRYSLER AS OF DATE HAS A NO FIX SOLUTION FOR THE PROBLEM TO JUST KEEP DRIVING THE VEHICLE UNTIL A FIX IS FOUND , SO MY COLLEGE AGE SON IS NOW DRIVING A VEHICLE WITH FAULTY AIRBAGS. I ASKED THEM WHY THEY COULD NOT REPLACE THE FAULTY MODULE WITH A NEW ONE UNDER THIS RECALL ( 12V527000 ) AND WAS TOLD NO UNLESS I PAID FOR IT AND THAT CHRYSLER WOULD NOT PAY FOR IT AS REPLACEMENT IS NOT WHAT IS STIPULATED IN THE RECALL FOR WHICH THEY HAVE NO FIX . *TR
SUBMISSION FROM CONSTITUENT RE RECEIVING A RECALL NOTICE FOR HIS JEEP GRAND CHEROKEE AROUND TWO (2) YEARS AGO AND THE PROBLEM HAS NOT BEEN RESOLVED. *SMD WHEN THE CONSUMER ARRIVE AT THE DEALER, HE WAS INFORMED THE PART WAS NOT AVAILABLE, DESPITE IT BEING CONFIRMED ON THE TELEPHONE WEEKS PRIOR. THE RECALL WAS FOR THE AIR BAG LIGHT. THE CONSUMER STATED THE AIR BAG LIGHT WAS ALWAYS ON, AN HE FEARED IT WOULD DEPLOY AT ANY TIME.
I RECEIVED A RECALL NOTICE MORE THAN A YEAR AGO #M35/NHTSA 12V-527 REGARDING THE ORC MODULE, BUT STILL HAVE NOT BEEN CONTACTED BY JEEP. WHEN I CONTACTED MY DEALER, THEY SAID THAT THEY DID NOT HAVE THE PART YET. *TR THE RECALL NOTICE SAID TO CONTACT THIS ADDRESS IF IT WAS NOT REPAIRED IN A REASONABLE AMOUNT OF TIME. *TR
I WAS SENT NOTICE 6 MONTHS OR SO AGO, AND HAVE CALLED KIMBERLY CHRYSLER 3 TIMES WITH REGARD TO THE SAFETY RECALL FOR THE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. I WAS TOLD THAT I WOULD HEAR FROM JEEP AS TO WHEN THIS WOULD BE TAKEN CARE OF. I READ ON THE CHRYSLER RECALL PAPER THAT IF I DID NOT GET THIS TAKEN CARE OF TO REPORT THIS TO YOU. I WOULD LIKE TO HAVE THIS TAKEN CARE OF, AND I AM VERY UPSET THAT THE DEALERSHIP DOES NOT THINK THAT MY JEEP IS IMPORTANT ENOUGH TO HANDLE THIS MATTER. PLEASE ADVISE. [XXX]I CAN'T ALWAYS USE THE PHONE SINCE I AM A STROKE SURVEYOR. THANK YOU SO VERY MUCH AND I LOOK FORWARD TO HERDING FROM YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE ON BACK ORDER AND NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE DECEMBER 2013. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE AIR BAG LIGHT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE AIR BAG CONTROL MODULE WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
TL* THE CONTACT OWNS 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE REQUIRED PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12-30-13 *BF
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE STARTING THE IGNITION, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED CONTINUOUSLY. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE REMEDY PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT IN NOVEMBER 2012, HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON NUMEROUS OCCASIONS BUT THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD WHEN THE CONSUMER ARRIVED AT THE DEALER, HE WAS INFORMED THE PARTS WERE NOT AVAILABLE.
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER STATED HE RECEIVED THE RECALL NOTICE ONE YEAR AGO. HE VISITED THE CHRYSLER DEALER TWICE, ONLY TO BE TOLD THE PARTS WERE NOT AVAILABLE.
CHRYSLER ISSUED A RECALL ON THE AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE (SAFETY RECALL M35/NHTSA 12V-527 IN NOV OF 2012. OWNERS WERE NOTIFIED OF THE RECALL IN JAN OF 2013. AS OF TODAY NOV 20, 2013, ACCORDING TO MY LOCAL DEALER, CHRYSLER STILL HAS NOT MADE PARTS AVAILABLE TO MAKE THE REPAIR. THIS IS UNACCEPTABLE FOR A DEFECT THAT ACCORDING TO THE RECALL COULD CAUSE "INADVERTENT DEPLOYMENT OF THE AIRBAGS AND MAY INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A VEHICLE CRASH." IN ADDITION IN AUGUST OF THIS YEAR MY AIR BAG WARNING LIGHT CAME ON AND THE DEALER DETERMINED THAT THE VEHICLE REQUIRED REPLACEMENT OF THE AIR SYSTEM OCCUPANT RESTRAINT CONTROL (ORC) MODULE. CHRYSLER REFUSED TO PAY FOR THE REPAIR EVEN THOUGH THE RECALL SPECIFICALLY STATES THAT THE ORC MODULE "HAS A SMALL CHANCE OF EXPERIENCING AN ELECTRICAL OVERSTRESS CONDITION. SHOULD THIS OVERSTRESS CONDITION OCCUR, IT COULD DAMAGE ONE OF THE ORC'S COMPUTER CHIPS. A DAMAGED CHIP COULD CAUSE THE AIR BAG LIGHT TO ILLUMINATE..." I HAD TO PAY OUT-OF-POCKET $620.89 FOR THE REPAIR, WHICH CHRYSLER AGAIN REFUSED TO REIMBURSE ME AFTER MY FOLLOW UP ATTEMPTS TO SEEK REIMBURSEMENT. *TR
AIRBAG WARNING INDICATOR ILLUMINATED AT VEHICLE START UP. INDICATOR REMAINS ON CONTINUOUSLY AS DESCRIBED UNDER NHTSA 12V-527. DEALER STATED ON 6/13/13 THAT JEEP HAS NO FIX FOR THIS ISSUE AND HAS NO INTENTION OF CORRECTING THIS ISSUE IN THE FUTURE. *TR
AIR BAG LIGHT ON HAD DEALER DIAGNOSE AS "RIGHT FRONT IMPACT SENSOR" I HAVE BEEN LOOKING TO BUY A JEEP AND THIS WAS THE THIRD ONE I HAD LOOKED AT WITH AN AIRBAG LIGHT ON I THINK THE SENSOR IS FAULTY AND SHOULD BE RECALLED FOR THE SAFETY OF DRIVERS. *TR
A VEHICLE RECALL NOTICE WAS RECEIVED 13 MONTHS AGO ADVISING OF IMMINENT AIRBAG DEPLOYMENT IN VEHICLES WHICH HAVE AIRBAG WARNING LIGHTS ON. THIS DESCRIPTION FITS MY VEHICLE. OVER 13 MONTHS LATER, AND NONE OF THE JEEP DEALERSHIPS IN THE DENVER AREA HAVE EVER RECEIVED PARTS FOR THIS REPAIR. I WOULD LIKE TO FILE A COMPLAINT AGAINST CHRYSLER REGARDING THE FAILURE TO FIX RECALLED UNITS. 13 MONTHS IS A BIT EXTREME. AND ON TOP OF THAT, NEW RECALLS HAVE SINCE BEEN ANNOUNCED REGARDING THE PLASTIC FUEL TANK. I DOUBT THAT I'LL EVER SEE THAT REPAIR... *TR
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG CONTROL MODULE RECALL NOTICE AND SEEKS REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED IT HAS BEEN ONE YEAR, SINCE THE AIR BAG RECALL WAS ANNOUNCED AND CHRYSLER HAS YET, TO REMIT COMPENSATION. IN JUNE OF 2012, THE AIR BAG WARNING LIGHT ILLUMINATED AND IT REMAINED LIT WHENEVER, THE VEHICLE WAS DRIVEN. THE CODE IN THE ECM SHOWED THAT THERE WAS AN ISSUE WITH ONE OF THE SENSORS FOR THE ORC MODULE. AS THERE WAS NO ALTERNATIVE, THE CONSUMER WAS FORCED TO REPLACE THE DEFECTIVE MODULE WITH A NEW UPDATED MODULE. THE CONSUMER SUBMITTED HIS ORIGINAL RECEIPT AND PROOF OF PAYMENT BY MAIL TO CHRYSLER AS INSTRUCTED. RATHER THAN RECEIVING THE REIMBURSEMENT WITHIN 60 DAYS AS WRITTEN IN THE NOTICE, HE WAS INSTEAD CONTACTED BY CHRYSLER WHO REFUSED TO PAY FOR THE REPLACEMENT. HE WAS INFORMED THAT SINCE THE SUPPLEMENTAL JUMPER HARNESS WAS NOT YET AVAILABLE THEY WOULD BE UNABLE TO COMPENSATE HIM.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED HE RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT ALSO MENTIONED THAT WHILE DRIVING 75 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED TEN TIMES. THE FAILURE MILEAGE WAS 40,000.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS ALSO UNABLE TO PROVIDE AN ARRIVAL DATE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PART FOR NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) WAS NOT AVAILABLE AND AN ARRIVAL DATE COULD NOT BE GIVEN. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 1/07/14*LJ THE CONSUMER STATED AS OF NOVEMBER 2013 THE PARTS TO REPAIR THE AIR BAG WERE STILL UNAVAILABLE. UPDATED 1/22/2014 *JS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2013. THE CONTACT STATED THAT HE HAD EXPERIENCED THE AIR BAG WARNING LIGHT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THE PART AVAILABILITY DATE WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 92,000 AND THE CURRENT MILEAGE WAS 98,000.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE TO HAVE THE VEHICLE SERVICE PER THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER AND DEALER WERE CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR AND THEY WERE UNABLE TO PROVIDE A TIME FRAME FOR AVAILABILITY. THE CONTACT WAS CONCERNED BECAUSE THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 133,000.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO COMPLETE THE RECALL SERVICE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT DID NOT EXPERIENCE A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS), IN WHICH THE VEHICLE WAS INCLUDED AND STATED THAT THE PART NEEDED FOR THE RECALL SERVICE WAS UNAVAILABLE. THE AUTHORIZED DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD BEEN WAITING FOR THE PART TO BECOME AVAILABLE FOR TWO YEARS. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR TO THE VEHICLE. THE CONTACT HAD RECEIVED THE RECALL NOTIFICATION APPROXIMATELY SIX MONTHS AGO. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/04/13*LJ
TO WHOM THIS MAY CONCERN, I RECEIVED A FIRST TIME NOTICE ABOUT 6 MONTHS AGO FROM CHRYSLER, STATING THERE WAS A SAFETY RECALL ON MY VEHICLE, SPECIFICALLY THE OCCUPANT RESTRAINT CONTROL (ORC). THE NOTICE STATES THAT I WOULD GET A FOLLOWUP RECALL NOTICE IN THE MAIL WHEN I'D BE ABLE TO SCHEDULE MY APPOINTMENT, BUT FOR THE PAST 6 MONTHS I HAVEN'T RECEIVED NOTHING. I HAVE ALSO CALLED CHRYSLER MULTIPLE TIMES, AND THEY KEEP SAYING THEY HAVEN'T GOTTEN THE PARTS YET. PLEASE GIVE ME A CALL AT [XXX]TO LET ME KNOW WHAT THE STATUS IS, AS THIS IS A HUGE SAFETY HAZARD. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
I RECEIVED A RECALL NOTICE OVER 1 1/2 YEARS AGO ON THE JEEP CHEROKEE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE AND EVERY TIME I CALL THE CHRYSLER DEALERSHIP THEY TELL ME IT'S NOT IN YET. I FIND IT HARD TO BELIEVE THAT SOMETHING THAT CAN CAUSE AN ACCIDENT HAS TAKEN SO LONG TO REPLACE. I WOULD APPRECIATE ANY HELP YOU CAN GIVE ME TO GET THIS RESOLVED. IT SHOULDN'T TAKE THIS LONG!! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED IN THE SPRING OF 2013 BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT DID NOT EXPERIENCE A FAILURE.
I HAVE RECEIVED THE OFFICIAL PRE-RECALL NOTICE INFORMING ME THAT THE ABOVE VEHICLE WAS PART OF THE FEDERAL GOVERNMENT RECALL AND THAT THE OFFICIAL RECALL NOTICE WILL BE FOLLOWING (ESTIMATE OF PRE-RECALL NOTICE 9/2012). I HAVE REGULARLY VISITED MULTIPLE (FOUR) CHRYSLER-DODGE DEALERSHIPS JUST TO HEAR SERVICE PERSONNEL TO SAY THAT THERE IS NO REPAIR KIT AVAILABLE FROM CHRYSLER YET? IS OR IS THERE NOT A RECALL AND OR RECALL REPLACEMENT PARTS AVAILABLE. *TR
J'AI UN PROBLEME DE FEINAG A FAIBLE VITES LES ROUS QUI BLOQUE VOITURE PIQUE A LAVAN DERAP VEILLEZ EXPLIQUER MERCI. *TR
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ) IN MARCH OF 2013. THE CONTACT STATED THAT HE CONTACTED THE DEALER NUMEROUS TIMES TO HAVE THE VEHICLE REPAIRED BUT THEY STATED THAT THEY DID NOT HAVE THE NECESSARY PARTS AVAILABLE TO COMPLETE THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ) IN MARCH 2013. THE CONTACT STATED THAT HE ATTEMPTED TO CONTACT THE DEALER TO HAVE THE VEHICLE REPAIRED BUT THEY STATED THAT THEY DID NOT KNOW WHEN THE PARTS WERE GOING TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED TWO ADDITIONAL TIMES AND ALSO STATED THAT THEY DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ..UPDATED 12-05-13 *BF
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS ADVISED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE RECALL LETTER WAS RECEIVED APRIL 2013. THE DEALER ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE TEN MONTHS AGO. THE MANUFACTURER ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR AND THEY DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HIM THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER AND THE DEALER WERE CONTACTED AND STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. *TR
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES.
THIS VEHICLE IS SUBJECT TO RECALL 12V527000. 10 MONTHS LATER, THERE IS NO FIX FROM CHRYSLER. WE LIVE IN A SAFETY INSPECTION STATE. THIS VEHICLE CANNOT PASS SAFETY INSPECTION WITH THE AIR BAG LIGHT ON ALL THE TIME. OUR PAST SAFETY INSPECTION EXPIRED 8/31/13. NOTE THAT IN OUR STATE, THE SAFETY INSPECTION STICKER IS MUCH LARGER THAN THE REGISTRATION STICKER. IT'S EASIER FOR THE POLICE TO DETECT EXPIRED SAFETY THAN EXPIRED REGISTRATION. WE CANNOT LEGALLY DRIVE THIS VEHICLE NOW & EVERY CONSUMER PROTECTION AGENCY I'VE CALLED TELLS ME WE HAVE NO RECOURSE. THIS VEHICLE CANNOT EVEN BE SOLD HERE, EXCEPT FOR PARTS!!!! WE NEED TO HAVE SOMETHING TO DRIVE WHILE CHRYSLER FIGURES OUT HOW THIS CAN BE FIXED, BUT IT SEEMS THEY'RE ALLOWED TO ASSIGN THE B TEAM TO THIS PROBLEM PART-TIME - AS LONG AS THEY SAY THEY'RE WORKING ON IT, WHO CARES IF A LOT OF PEOPLE ARE STUCK WITH LONG-TERM ILLEGAL VEHICLES. THIS IS ONE HECK OF A WAY TO TREAT CUSTOMERS, AND THERE MUST BE SOME **QUICK** AVENUE OF REDRESS FOR US, BECAUSE WE NEED A CAR NOW.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO MAKE AN APPOINTMENT TO HAVE THE VEHICLE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE CONTACT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 119000.... UPDATED 10-17-13 *BF
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →