Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
MY SON WAS KILLED WHILE HE HAD HIS GIRLFRIEND DROVE MY JEEP. THEY RAN INTO TREE GOING APPOX.35 MPH.THE AIRBAG DID NOT GO OFF ON THE PASSENGER SIDE AND THE SEATBELT UNLATCHED. HE WAS THE ONLY ONE INJURED AND DIED LATER THAT DAY. *TR
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE TO COMPLETE THE RECALL REPAIR WITHIN A REASONABLE TIMEFRAME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE TO SCHEDULE THE REPAIR. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT WAS CONCERNED ABOUT ENSURING THAT THE MANUFACTURER INSTALL AN OEM TRAILER HITCH. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
DEATH WOBBLE UNABLE TO STEER CONTROL AUTO AT 30MPH AND ABOVE UNABLE TO REPAIR YET W/OVER $1000. SPENT ON ISSUE FRONT END TOO SENSITIVE UNABLE TO DRIVE. *TR
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO RECALL DUE TO THE PARTS BEING UNAVAILABLE. *SMD
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, A WARNING CHIME ACTIVATED AND THE CHECK GAUGES WARNING INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT SMOKE STARTED EMITTING FROM UNDER THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V199000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 200,000.
I WANT TO KNOW IF SAFTEY RECALL FOR RUPTURED FUEL TANKS IS STILL IN EFFECT FOR THIS VEHICLE. *TR
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, A FUEL ODOR WAS EMITTING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE NUMBER THREE CYLINDER FOR THE FUEL INTAKE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 01V374000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS), NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS), NHTSA CAMPAIGN NUMBER: 02V104000 (FUEL SYSTEM, GASOLINE), NHTSA CAMPAIGN NUMBER: 02V032000 (FUEL SYSTEM, GASOLINE) AND NHTSA CAMPAIGN NUMBER: 01V374000 (FUEL SYSTEM, GASOLINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED FOR REPAIR WOULD NOT BE AVAILABLE FOR MONTHS. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT NOTICED A STRONG ODOR OF FUEL EMITTING FROM THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN.
AS I WAS DRIVING DOWN THE HIGHWAY ALL OF A SUDDEN WITHOUT ANY WARNING THE FRONT END OF MY JEEP GRAND CHEROKEE STARTED SHAKING VERY VIOLENTLY. I TOOK MY FOOT OFF THE GAS PEDAL AND TRIED TO SLOWLY APPLY THE BRAKES AND GET THE JEEP OFF THE EDGE OF THE ROAD. IT WAS REALLY HARD TO CONTROL THE CAR BUT I DID MANAGE TO GET IT OFF THE ROAD. I DROVE BACK HOME ON THE EDGE OF THE ROAD GOING ABOUT 30 MPH WITH MY FLASHERS ON. I TOOK MY JEEP TO MY MECHANIC WHO REPLACED THE STABILIZER BAR BUT IT WASN'T LONG BEFORE IT HAPPENED AGAIN. I HAVE HAD SEVERAL PARTS REPLACED ON MY FRONT END BUT IT STILL CONTINUES TO HAPPEN. I AM REALLY SCARED TO DRIVE ON A HIGHWAY GOING 55 MPH ANYMORE AND DON'T DO IT UNLESS I REALLY HAVE TO. *TR
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS) AND 15V046000 (AIR BAGS) HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS) AND 15V046000 (AIR BAGS). THE CONTACT NOTIFIED THE DEALER AND THE MANUFACTURER OF THE FAILURE, BUT THEY INDICATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE FAILURE MILEAGE WAS NOT AVAILABLE.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) BUT THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,600.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS) AND 15V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I WAS SENT A RECALL LETTER ABOUT A YEAR AGO AND I CALLED SO THAT I CAN HAVE THIS FIXED. THEY TOLD ME THAT AT THE TIME THEY ARE WAITING FOR THE PARTS. I RECEIVED ANOTHER LETTER AGAIN I CALLED AND THEY TELL ME THE SAME STORY THAT THEY DON'T HAVE THE PART. IN THE MEAN TIME I AM DRIVING WITH AN UNSAFE VEHICLE THAT THE AIRBAG CAN DEPLOYED AT ANY TIME. I HAVE ASKED FOR A TIME FRAME AND THEY DIDN'T GIVE ME ONE. I NEED SOMEONE TO HELP ME RESOLVE THIS SITUATION. THANKS *TR
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/16/15*CN UPDATED 04/21/15*JB
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT BOTH TURN SIGNALS FUNCTIONED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN REPAIRED THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT WAS UNSURE ABOUT WHAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE FAILURE MILEAGE WAS 111,568.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/4/15*CN THE CONSUMER STATED AFTER THE FIRST RECALL REPAIR, 0F 2013, WAS PERFORMED THE VEHICLE STARTED TO EXPERIENCE ELECTRICAL PROBLEMS. UPDATED 11/16/2015*JS
AT TWO OCCASIONS THE CAR SUDDENLY ACCELERATED AS IF THE GAS PEDAL WAS STUCK. THE ACCELERATOR WAS NOT OBSTRUCTED BY ANY CARPET. THE ONLY WAY TO SLOW THE CAR DOWN WAS BY PLACING IT INTO NEUTRAL AND TURN OFF THE ENGINE. AFTER TURNING IT BACK ON IT WAS STILL AT HIGH RPM ~5000. SOME TIME LATER THE PROBLEM RESOLVED IT SELF. AFTER MANY DAYS AT THE JEEP DEALER THE FINAL DIAGNOSIS WAS THAT THE ISSUE CANNOT BE DUPLICATED AND THAT THE DEALER REFUSES TO DO ANY WORK ON THIS CAR. *TR
THIS IS NOT ABOUT AN ACCIDENT OR INCIDENT. THE DATE ABOVE IS APPROXIMATELY WHEN I RECEIVED THE SECOND NOTICE. THIS IS MY SECOND RECALL NOTICE REGARDING THE AIR BAG. THE FIRST WAS A FEW YEARS AGO. AS USUAL THE LETTER STATES THE PARTS ARE NOT AVAILABLE AND I WILL BE NOTIFIED WHEN THEY ARE. I CALLED MY LOCAL CHRYSLER DEALER HENRY BROWN IN CASA GRANDE AZ. I WAS TOLD THE PARTS ARE STILL NOT AVAILABLE. WHAT IS THE USE OF SENDING ME ALL THESE RECALL NOTICES AND NEVER GETTING THE PARTS TO ADDRESS THE PROBLEM. *TR
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER ATTEMPTING TO START THE VEHICLE, THE VEHICLE BACKFIRED AND FAILED TO START. IN ADDITION, THE CONTACT STATED THAT WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/10/15*CN
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS) AND 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
2002 JEEP GRAND CHEROKEE. CONSUMER RECEIVED RECALL FOR OCCUPANT RESTRAINT CONTROL MODULE FILTER CIRCUIT AND CAN'T GET FIXED. *TA CHRYSLER WAS REFUSED TO SEND THE NECESSARY SOFTWARE TO ANY CAR REPAIR BUSINESS IN BETHEL ALASKA. *JB
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE SEAT WARMER OVER HEATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 09V117000 (SEATS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
TL*THE CONTACT OWNS A 2002 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
TELEVISION WARNING FOR BAD AIR BAG CHIP. *TR
THE AIR BAG WARNING LIGHTS CAME ON AND STAYED ON. THE DEALER TELLS ME THEY NEED TO REPLACE THE AIR BAG OPERATING MODULE. *TR
SEAT WARMERS ON BOTH SIDES OF VEHICLE BECAME REALLY HOT TOWARDS THE FRONT CENTER PORTION OF THE SEAT. TURNED THEM OFF AND WHEN I GOT HOME I REMOVED THE LEATHER FROM THE SEAT AND FOUND BARE WIRES THAT WERE OVER HEATING AND BURNING THROUGH THE SEAT CUSHION AND BACKING ON THE LEATHER. *TR
THE VENTILATION SYSTEM IS NOT WORKING CORRECTLY, IN THE FACT THAT THE AIRFLOW WHETHER IT IS HOT OR COLD IS OBSTRUCTED SOMEHOW. HAD THIS PROBLEM FOR QUITE SOME TIME AND WOULD VERY MUCH LIKE TO KNOW WHAT MY OPTIONS ARE. YES THERE IS A NOISE COMING FROM THE DASHBOARD, SOUNDING LIKE A MACHINE WINDING DOWN. PLEASE HELP ME. *JS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE. UPDATED 02/18/15*LJ THE CONSUMER STATED THE VEHICLE SHUT DOWN WHILE DRIVING. UPDATED 10/2/2015*JS
I SENT MY CAR IN TO HAVE THE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE ON MY VEHICLE CHECKED DUE TO AN ISSUED RECALL ON MY VEHICLE. THIS ISSUE WAS FIXED AS FAR AS I KNOW; HOWEVER, DURING THE REPAIR, THE CENTER CONSOLE OF MY JEEP WHERE THE GEAR CHANGER IS WAS BROKEN AND NOT REPAIRED BY THE COMPANY. I DO HAVE A PICTURE I CAN SEND TO YOU, BUT DON'T SEE AN OPTION TO ATTACH IT. *DT
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, BOTH THE LOW BEAM AND HIGH BEAM HEADLIGHTS FLICKERED. THE CONTACT ALSO STATED THAT THE INSTRUMENT PANEL ELECTRONIC GAUGES FAILED WHEN DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 180,000.
CHRYSLER HAS SENT A RECALL NOTICE FOR AIR BAGS TO BE FIXED .WHEN WE LEFT THE DEALER SHIP OUR AIRBAG LIGHT WAS STILL ON!!!!! THEY SAY THE RECALL HAS"NOTHING TO DO WITH THE LIGHT,AND FOR $100 WE CAN DIAGNOSE AND SEE WHAT IT IS" WHAT'S THE PURPOSE OF A RECALL IF YOU DO NOT FIX THE PROBLEM??????? THE SHOP EMPLOYEE SAID "OH THE AIR BAG MAY OR MAY NOT WORK, WE HAVE NO CLUE" WHY IS IT SAFE ,USING NORMAL COMMON SENSE, TO ALLOW A VEHICLE TO DRIVE AWAY UNSAFE??????? CHRYSLER CORP WAS OF NO HELP ,DIDN'T CARE BECAUSE THEY PAID FOR THE RECALL AND IT WAS NOT THERE PROBLEM AFTER THAT WAS DONE!! THEY KNOW THE AIR BAG PROBLEM IS A WIRING ISSUE SO WHY ARE THEY NOT MADE TO FIGURE OUT THE EXACT PROBLEM??? WHO WILL BE RESPONSIBLE IN A CRASH IF THEY DO NOT DEPLOY CORRECTLY? I\WHY IS IT LEGAL FOR THEM TO ALLOW UNSAFE CARS ON THE ROAD???? *TR
2002 JEEP GRAND CHEROKEE AIR BAG WARNING LIGHT STAYED ON AFTER STARTING CAR. FOUND OUT THERE IS A RECALL VIA CHRYSLER NUMBER M35 TO ADDRESS AIRBAGS THAT MAY INADVERTENTLY DEPLOY DUE TO ELECTRICAL SPIKES TO THE ORC MODULE CAUSING IT TO SHORT. TOOK THE VEHICLE TO DEALER AND AFTER THE WORK AIRBAG WARNING LIGHT IS STILL ON. DIAGNOSIS WAS "ORC MODULE INTERNALLY SHORTED AND NEEDS REPLACED" AND THE ESTIMATE IS OVER $500. CHRYSLER SAYS THAT THIS IS NOT PART OF THE RECALL AND I AM RESPONSIBLE FOR THE REPAIR. *JS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VENT CONTROLS FAILED TO WORK UPON USING THE BUTTON TO TURN ON THE HEAT. THE CONTACT STATED THAT THE VENTS BLEW COLD AIR REPEATEDLY. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHO DIAGNOSED THAT THE RECIRCULATION DOOR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT INDICATED THAT THE AIR BAG SENSOR ILLUMINATED AND RANDOMLY REMAINED LIT ON NUMEROUS OCCASIONS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A REPAIR SHOP MORE THAN ONCE AND THE MECHANICS WERE NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE DEALER DID NOT INDICATE IF THEY INSPECTED THE AIR BAG CONTROL MODULE TO DETERMINE IF THE SUPPLEMENTAL JUMPER HARNESS TO THE AIR BAG CONTROL MODULE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THEY FILTERED THE OCCUPANT RESTRAINT CONTROL MODULE CIRCUIT AND THE WIRING JUMPER. THE CONTACT INDICATED THAT UPON LEAVING THE DEALER, THE AIR BAS SENSOR CONTINUED TO ILLUMINATE AND THAT THE RECALL REPAIR DID NOT REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 171,516.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AFTER SERVICING THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 183,000.
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PASSENGER AND DRIVER SIDE TIE ROD CONNECTING BARS WERE RUSTED TO THE POINT OF CORROSION AND COULD POSSIBLY FRACTURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CONNECTING BARS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,551. UPDATED 02/18/15*LJ UPDATED 4/4/2016*JS UPDATED 08/28/2017*CT
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I STARTED MY CAR AND PUT IT IN R CAR SUDDENLY ACCELERATED BACKWARDS I PUT MY FEET ON THE BRAKE AND CAR CONTINUED BACK I COULD NOT SHUT ENGINE OFF AND ATTEMPTED TO SHIFT INTO NEUTRAL WHEN CAR SURGED FORWARD. AGAIN WITH MY FEET ON THE BRAKE PUSHING AS HARD AS I COULD CAR WENT THROUGH 3 WALLS OF MY HOME BEFORE STOPPING. CAR IS TOTAL LOSS IN POSSESSION OF GEICO CLAIM # [XXX] AT GEICO TL LOT IN FLORIDA. I WILL ALSO BE FILING A COMPLAINT WITH JEEP FOR SAME, I WOULD LIKE TO HAVE THE VEHICLE INSPECTED DUE TO A POSSIBLE MANUFACTURER MALFUNCTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. ONCE THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS), THE AIR BAG SENSOR INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS BROUGHT BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A BAD CONNECTION. THE FAILURE WAS RESOLVED AGAIN, BUT RECURRED. THE DEALER STATED THAT ANOTHER AIR BAG SENSOR WAS FAULTY, BUT WAS NOT COVERED UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 239,000.
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG NOT DEPLOYING DURING AN ACCIDENT. *SMD THE VEHICLE ROLLED OVER, AND AT LEAST ONE PERSON WAS INJURED. *JB
WE RECEIVED A SAFETY RECALL NOTICE, NOTIFICATION CODE M35 / NHTSA 12V-527 REGARDING THE ORC MODULE IN MY 2002 JEEP GRAND CHEROKEE. WE CONTACTED THE DEALER AND THE DEALER INSTALLED THE ORC MODULE FILTER CIRCUIT AS THE RECALL INSTRUCTED; HOWEVER, THE ISSUE WAS NOT RESOLVED AND NOW MY AIRBAG WARNING LIGHT AND SEATBELT INDICATOR LIGHT ARE ILLUMINATED ON THE FRONT DASH CONSOLE. THE ISSUE IS NOT RESOLVED AND THE DEALER CLAIMS THAT THE ORC MODULE FILTER WAS NOT INTENDED TO FIX ANY ISSUES WITH THE AIRBAG AND SRS?DEALER WANTED TO CHARGE ME A DIAGNOSTIC FEE AND A REPAIR FEE. THE INFORMATION THAT WAS PROVIDED IN THE RECALL NOTICE AND THE LACK OF RESPONSIBILITY TAKEN BY THE DEALER DOES NOT MAKE ANY SENSE. *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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