2002 Jeep Grand Cherokee complaints

MY JEEP IS ONLY A YEAR AND A HALF OLD AND I ALREADY HAVE TO REPLACE THE DOOR\REGULATOR MOTOR FOR THE POWER WINDOW. THE VEHICLE HAS ONLY 39,000 MILES AND THAT'S 3,000 MORE THAN THE WARRANTY COVERS. I ORDERED THE PART FROM THE LOCAL DEALER AND ITS ON A MONTH BACK ORDER. I ASKED THE DEALER IF THAT MIGHT BE A RED FLAG THAT THERE IS A PROBLEM!. *AK

THE FRONT BRAKES ON THE 2002 JEEP GRAND CHEROKEE (LAREDO) HAD A HEATING PROBLEM THAT WAS WARPING THE BRAKE ROTOR. JEEP APPARENTLY ISSUED A TECHNICAL SERVICE BULLETIN TO ITS AUTHORIZED REPAIR FACILITIES INDICATING THAT THE ROTORS, PADS, AND CALIPERS WERE GENERATING EXCESSIVE HEAT BECAUSE NOT ENOUGH GAS WAS BEING VENTED OFF DURING BRAKING. THE TSB ADVISED TO REPLACED THE ROTORS, PADS, AND CALIPERS. WHEN WE CONTACTED OUR LOCAL JEEP DEALER ABOUT SOME VIBRATION IN THE DRIVE TRAIN DURING BRAKING, WE WERE SIMPLY TOLD THAT THE BRAKE PADS NEEDED TO BE REPLACED. FURTHER QUESTIONS LED US TO THE ROOT OF THE PROBLEM, WHICH WAS THE TOPIC OF THE TSB. JEEP CLAIMED IT WAS NOT A "PROBLEM", AND THEY SAID AS IT WAS RELATED TO THE BRAKES, IT WAS NO LONGER A WARRANTY ITEM. THE OWNER OF THE DEALERSHIP TOLD ME THAT THEY WERE SEEING THIS PROBLEM ON "A LOT" OF 2002'S. I FEEL THAT THEY ARE NOT TELLING CONSUMERS WHAT THE PROBLEM IS, THEY ARE JUST REPLACING THE ITEMS, BILLING THE CONSUMER FOR THE COST OF THE ROTORS, AND CALLING IT GOOD. IN MY OPINION, A PROPERLY MANUFACTURED SYSTEM SHOULD NOT LEAD TO BRAKE ROTOR WARPING UNDER NORMAL OPERATION OF THE VEHICLE. THIS JEEP HAS 26,000 MILES ON IT, AND THE PADS SHOW THE AMOUNT OF WEAR I WOULD EXPECT AT THIS STAGE. WHEN I QUESTIONED JEEP CORPORATE ABOUT THE ISSUE, THEY ADVISED THAT SINCE NO RECALL HAS BEEN ISSUED, THEY SEE NO NEED TO COVER THE COST OF THE REPLACEMENT. I BELIEVE THAT THEY ARE QUIETLY REPLACING THESE BRAKE CALIPERS,PADS, AND ROTORS WITHOUT TELLING

I HAVE A JEEP GRAND CHEROKEE THAT I BOUGHT NEW LAST SEPTEMBER. I HAD TROUBLE WITH THE BRAKES. LAST MARCH BECAUSE IT WAS NECESSARY TO PUMP THEM. THE DEALERSHIP SAID THAT I WAS PROBABLY DEFEATING THE ABS, AND THAT'S WHY THEY DEPRESSED SO FAR TO THE FLOOR. TODAY I WAS HAVING A PROBLEM WITH THE BRAKE PEDAL SQUEAKING. THEY TOLD ME IT WAS "NORMAL" AND THAT IT WAS THE MASTER CYLINDER. I ASKED IF WAS NORMAL, WOULD IT THEN BE ON MOST OTHER JEEP GRAND CHEROKEES AND THEY SAID THEY DIDN'T KNOW BUT THOUGHT IT WAS. THEY THEN SAID THAT MAYBE THERE WAS A PROBLEM THAT JEEP NEEDED TO KNOW ABOUT. THEY ARE GOING TO REPLACE THE MASTER CYLINDER BUT I THOUGHT YOU SHOULD KNOW BECAUSE THIS SEEMS TO BE ONGOING. THANK YOU. *AK

WHEN THE BRAKES WERE APPLIED STEERING WHEEL VIBRATED, MAKING IT HARD TO STEER STRAIGHT. BRAKE PADS AND ROTORS WERE REPLACED. AT 22,000 MILES BRAKE PADS AND ROTORS WERE REPLACED AGAIN.

I HAD THE FRONT ROTORS REPLACED AT 9000 MILES DUE TO BRAKE PULSATING. I NOW HAVE 17000 MILES ON THE VEHICLE AND THE BRAKES ARE PULSATING AGAIN.*AK

BRAKES SHUTTER WHEN APPLIED. DEALER SAYS WARPED ROTORS/ CALIPERS, & PADS NEED REPLACEMENT, JEEP IS JUST OUT OF WARRANTY ,AND THEY WANT A SMALL FORTUNE TO REPAIR A KNOW DEFECT. THIS IS A SAFTY ISSUE THAT NEEDS TO BE RECALLED. *AK

AIR COND. RATTLES DURING ACCELERATION. I HAVE BEEN TOLD THIS NORMAL?

FACTOLRY= "LEMON" LEFT THE FACTORY; MINUS HEADGASKETS!!! POSSIBLE "FIRETRAP"!!!*AK

WHILE TRAVELING ON THE HIGHWAY AND WITHOUT PRIOR WARNING SHOCK ABSORBER WERE LEAKING FLUID. *AK

CONSUMER STATES THERE IS A LOUD KNOCKING NOISE COMING FROM THE STEERING WHEEL AREA. CAUSE IS UNKNOWN. *AK

THE CONSUMER PARKED AND EXITED THE VEHICLE. WITHOUT WARNING THE VEHICLE ROLLED BACKWARDS AND HIT A UTILITY POLE. THE CONSUMER SUSTAINED SOME INJURIES AND THE VEHICLE WAS DAMAGED. *AK THE CONSUMER RECEIVED A RECALL RELATED TO THE PROBLEM. *NM

CONSUMER STATES THAT BRAKE ROTORS ARE WEARING, AND WHEN APPLYING THE BRAKES, VEHICLE WILL HAVE HEAVY VIBRATION AND EXTENDED STOPPING DISTANCE. DEALER NOTIFIED.*AK

WHILE DRIVING VEHICLE TENDS TO WANDER ALL OVER THE ROAD EXCESSIVELY, ESPECIALLY IF HIT BY A CROSSWIND OR PASSED BY A TRACTOR TRAILER. IT IS VERY HARD FOR CONSUMER TO MAINTAIN LANE. THE TIRES HAVE BEEN REPLACED AND THE ALIGNMENT HAS BEEN CHECKED. DEALER CANNOT DIAGNOSE CAUSE OF PROBLEM.*AK

AT HIGH SPEEDS VEHICLE'S FRONT END SHAKES WHEN BRAKING. *AK

AIR BAG LIGHT ILLUMINATED WHILE DRIVING. DEALER DIAGNOSED THAT THE AIR BAG HARNESS SHORT CIRCUITED. RELATED RECALL 02V099000, CONSUMER'S VEHICLE NOT INCLUDED DUE TO VIN. *AK

PULSATION IN THE BRAKES, ROTORS WARPED, CALIPERS REPLACED, SUSPENSION ARM REPLACED, ERRONEOUS EMISSIONS/ENGINE WARNING LIGHTS, ERRONEOUS TIRE PRESSURE WARNING LIGHT. *NLM

NAR 6-03-2003 *MR THE CONSUMER WAS INVOLVED IN AN ACCIDENT AND THE AIR BAGS DID NOT DEFLAT. *CB

THE VEHICLES BRAKE ROTORS WARPED WHICH CAUSED THE BRAKE PEDAL TO GO TO THE FLOOR. *NLM

THE LUGGAGE RACK ON THE TOP OF MY JEEP PULLED OUT. THE SCREWS JUST PULLED THROUGH THE HOLES. THERE WERE NO WASHERS OR ANYTHING OF THAT TYPE TO PREVENT THIS FROM OCCURRING. THIS WAS DONE WHEN STRAPPING AN ITEM TO THE TOP TO SECURE IT. THIS IS A POTENTIAL ROAD HAZARD. I DON'T WANT TO BE BEHIND THE JEEP THAT HAS THIS HAPPEN ON THE ROAD AND LOSES IT'S LOAD INTO THE ROAD OR ONTO THE AUTOMOBILE FOLLOWING. JEEP WILL NOT HELP US IN REPAIRING THE PROBLEM NOR DO THEY CARE ABOUT THE POSSIBLE HAZARD. I SPOKE TO MIKE AT THE SERVICE DESK AT CHRYSLER AND HE TOLD ME THAT THIS WAS NOT A MANUFACTURING PROBLEM AND THEREFORE THEY WOULD DO NOTHING TO REMEDY THE SITUATION. WHEN I TOLD HIM IT WAS A DESIGN FLAW, HE SAID HE DIDN'T CARE. I PLAN ON CONTACTING THE ENGINEERING DEPARTMENT, IF THEY WILL ALLOW ME, AND LET THEM KNOW ABOUT THE PROBLEM. WHEN THE SCREW AND CASING PULLED THROUGH, IT ENLARGED THE HOLE AND PROTRUDED UP THROUGH THE ROOF TOP. IF ONE CAN NOT TIGHTEN A TOP LOAD ON THE LUGGAGE RACK, WHAT IS TO PREVENT IT FROM COMING OFF AT ANY TIME???? PLEASE HELP US AND OTHERS WITH JEEP GRAND CHEROKEE'S TO PREVENT A FUTURE ACCIDENT DUE TO TOP MOUNTED LOADS FROM COMING OFF. *JB

LOST STEERING. TIE ROD BECAME DISCONNECTED. DEALER SAYS THAT BOLTS WERE TIGHTENED BUT THAT THE THREADS STRIPPED OFF OF THE KNUCKLE THAT TIE ROD ATTACHES TO. *JB

2002 JEEP GRAND CHEROKEE SHIFTED FROM PARK TO REVERSE WHILE RUNNING WITHOUT ANY HUMAN INTERVENTION. THE CAR WAS RUNNING FOR APPROXIMATELY 3-4 MINUTES IN PARK AND SUDDENLY SHIFTED INTO REVERSE CAUSING AN ACCIDENT WITH DAMAGE TO THE REAR BUMPER WHEN STRIKING A CONCRETE BARRIER. *JB

2002JEEP GRAND CHEROKEE NEEDED FRONT BRAKES & ROTORS AT 12,000 MILES BECAUSE OF VIBRATION WHEN BRAKING, THEY WERE REPLACED BY THE DEALER. VEHICLE NOW HAS 23,00 MILES AND DOING THE SAME THING! GOING BACK TO THE DEALER!

I HAVE A JEEP GRAND CHEROKEE LIMITED YEAR 2003. IT HAS THE GEN-3 SEAT BELTS IN THE BACK SEAT. THESE SEAT BELTS HAVE BEEN KNOWN TO RELEASE IN CRASHES. I TESTED THE SEAT BELT OUT AND IT RELEASES WITH A SIMPLE TOUCH OF THE ELBOW. I CONTACTED DAIMLER CHRYSLER AND EXPLAINED THAT THE SAFEST PLACE FOR CHILDREN IS IN THE BACK SEAT BUT IT IS USELESS IF THE SEAT BELTS RELEASE UPON IMPACT. MY 6 MONTH IS SAFER IN THE FRONT SEAT WITH SEAT BELTS THAT WORK PROPERLY. DAIMLER CHRYSLER EXPLAINED TO ME THAT IF THE SEAT BELTS ARE USED PROPERLY THEY ARE SAFE. ISN'T THERE ONLY 1 WAY TO USE A SEAT BELT? I EXPLAINED TO DAIMLER CHRYSLER THAT I SAW A CRASH TEST WITH A DUMMY AND THE SEAT BELT RELEASED UPON IMPACT. DID THE DUMMY DO SOMETHING WRONG??? WHY DO PEOPLE HAVE TO LOSE THEIR LIVES OR BE SEVERELY INJURED BEFORE A MANUFACTURER IS WILLING TO ADMIT THEY HAVE A PROBLEM OR TRY TO CORRECT IT? I AM CONTACTING YOU BECAUSE I THINK THERE SHOULD BE A RECALL FROM DAIMLER CHRYSLER SO THEY STOP PUTTING THESE DANGEROUS SEAT BELTS IN THE VEHICLES THEY MANUFACTURE. I WOULD NEED A SEAT BELT THAT WORKS PROPERLY. PLEASE ADVISE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE CONSUMERS VEHICLE WAS LESS THAN A YEAR OLD BUT HAS HAD THREE COMPUTERS REPLACED. THE DEALER HAS NOT BEEN ABLE TO DETERMINE THE CAUSE OF THE FAILURES. *NLM

NAR 04/28/2003. MR THE CONSUMER EXPERIENCED PROBLEMS WITH THE FRONT AND REAR BRAKE ROTORS AND PADS HAD TO BE REPLACED. *CB

MY 2002 JEEP GRAND CHEROKEE LIMITED, GEN 3 SEAT BELT IN THE REAR, UNLASHED UNEXPECTEDLY. I HAVE TWO CHRYSLER CARS WITH THIS TYPE OF BELT. I WOULD NEVER HAVE BOUGHT THEM KNOWING THE BELTS ARE POTENTIALLY UNSAFE. I HAVE TWO SMALL CHILDREN. PLEASE THESE RECALLED. *NLM

MY JEEP HAS APPROX 24,000, PREDOMINATELY HIGHWAY. NOT STOP AND GO TRAFFIC, THE BRAKES SHOULD NOT NEED TO BE FULLY REPLACED. MY FATHER HAS A 2001 AND ALSO HAD TO REPLACE HIS FRONT AND REAR ROTORS. I BELIEVE THAT THIS IS A CONTINUAL PROBLEM FOR JEEP AND THAT SHOULD BE INVESTIGATED MORE THOROUGHLY. IF A SURVEY WAS CONDUCTED FOR JEEP OWNERS I AM SURE A PREVALENT NUMBER OF OWNERS WOULD SHARE THIS COMPLAINT. TO ALLOW THIS FACTOR TO EXIST IN SUCH A POPULAR VEHICLE IS A DANGER TO THE CONSUMER AND ANY ONE WHO SHARES THE ROAD. *NLM

THE STEERING COLUMN VIBRATES WHEN TURNING THE WHEELS (USUALLY AT LOWER SPEEDS). TOOK IT TO THE DEALER 3 TIMES, FIRST TIME THEY REPLACED THE HOSES, SECOND TIME REPLACED THE STEERING COLUMN, AND THE THIRD TIME THEY STATED THIS WAS A PROBLEM WITH A PIECE OF METAL IN THE COLUMN THAT VIBRATES DUE TO A SMALL GAP WITHIN THE STEERING COLUMN. I WAS TOLD THIS WOULD BE A FEW MONTHS, HOWEVER, 6 MONTHS HAVE NOW PASSED AND I STILL HAVE THE PROBLEM. ONE SIDE NOTE, IT SEEMS TO DO IT LESS IN COLDER WEATHER! *NLM

EXCESSIVE RUN OUT IN FRONT BRAKE ROTORS ON 2002 JEEP GRAND CHEROKEE AFTER ONLY 14,000 MILES CAUSING EXCESSIVE VIBRATION WHEN BRAKING.*JB

I HAVE FOUND THAT MANY 2002 JEEP GRAND CHEROKEE VEHICLES ARE MISSING THE REQUIRED CHILD SAFETY SEAT LATCH READY ANCHORS IN THE REAR SEATS. HAVE ORDERED NEW SEATS TO CORRECT CONDITION AND THE REPLACEMENT SEATS ARE ALSO MISSING THE LATCH ANCHORS. EXAMPLE VEHICLE IDENTIFICATION NUMBERS: [XXX], [XXX]. MORE AVAILABLE UPON REQUEST. *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE VEHICLE WAS LEFT IN PARK WITH THE ENGINE ON. THE VEHICLES GEAR SHIFT LEVER JUMPED OUT OF PARK AND THE VEHICLE HIT A PARKED CAR. *NLM

I HAVE HAD THE FRONT BRAKES REPLACED TWICE ON MY 2002 JEEP GRAND CHEROKEE. AT THE MOMENT I HAVE JUST OVER 30K MILES. NOW THE DEALER SAYS THAT THEY WILL NO LONGER FIX MY BRAKES. I AM ON MY THIRD SET AND NEED TO GET A FOURTH. *NLM

WHEN THE BRAKES WERE APPLIED, THERE WAS A VIBRATION IN THE STEERING WHEEL AND BRAKE PEDAL. *JB

THE VEHICLE WAS INVOLVED IN 2 SEPARATE COLLISIONS, AND THE AIR BAGS FAILED TO DEPLOY ON BOTH OCCASIONS. *JB THE VEHICLE WAS INVOLVED IN 2 SEPARATE COLLISIONS, AND THE AIR BAGS FAILED TO DEPLOY ON BOTH OCCASIONS. *MR

PURCHASED NOVEMBER 2001, HAD TWO RECALLS FOR FUEL SYSTEM WITHIN TWO MONTHS, DEALER TOLD ME THERE WAS PREVIOUS RECALL FIXED BEFORE I PURCHASED. ENGINE SAFETY WARNING LIGHT HAS COME ON AND STAYED ON SEVERAL DAYS ON SEVEN (7) SEPARATE OCCASIONS. DEALER CLAIMS NOT TO WORRY CANNOT FIGURE OUT WHY. PLUS SEAT HEATER WENT OUT AND HAD TO BE REPLACED, INTERIOR HEATER STOPPED WORKING EXCEPT DEFROST. I BELIEVE THEY ARE ALL RELATED AND IS WHY THE ENGINE SAFETY WARNING LIGHT KEEPS COMING ON. ALSO TO NOTE--VEHICLE SWAYS BACK AND FORTH OVER SMALL BUMPS, LIKE RIDING A SMALL BOAT IN ROUGH WATER. *NLM

THE VEHICLE SPONTANEOUSLY SHIFTED FROM PARK TO REVERSE WHICH RESULTED IN DAMAGES TO THE VEHICLE. MR SCC

NAR 03/17/2003 THE CONSUMERS VEHICLE SPONTANEOUSLY SHIFTED FROM PARK INTO REVERSE WITH OUT ANY NOTICE. THE VEHICLE WAS TOWED TO JEEP DEALERSHIP FOR REPAIRS ON THE DOOR AND THE TRANSMISSION BUT THE VEHICLE WAS NOT REPAIRED BECAUSE CHRYSLER REFUSED TO ACCEPT RESPONSIBILITY FOR THE DEFECT THAT RESULTED IN MOVEMENT FROM PARK TO REVERSE SHIFT. CONSUMER IS VERY DISCOURAGE AND WANTS FURTHER INVESTIGATION DONE. *CB *JB

THE VEHICLE HIT A TREE, THE FRONTAL AIR BAGS DEPLOYED, HOWEVER THE SIDE AIR BAGS DID NOT. *JB

NAR 03/05/2003 THE CONSUMER EXPERIENCED PROBLEM WITH THE TAIL GATE. ON MODERATE OCCASIONS HARD ACCELERATION WOULD OCCUR. *CB

OUR VEHICLE HAS A GROWLING NOISE IN THE STEERING SYSTEM. THIS OCCURS OCCASIONALLY WHEN TURNING THE WHEELS TO THE RIGHT, WHETHER DRIVING FORWARD OR BACKWARDS. DEALER 1 TOOK THE CAR FOR A DAY AN REPORTED THAT PARTS WOULD HAVE TO BE ORDERED. THEY WOULD CALL WHEN PARTS ARRIVED. AFTER SEVERAL FRUITLESS ATTEMPT TO DETERMINE IF PARTS HAD ARRIVED, CAR WAS TAKEN TO DEALER 2 WHOSE SERVICE MANAGER IMMEDIATELY RECOGNIZED THE SYMPTOMS AND REPLACED THE POWER STEERING HOSES AND VALVES. ON THE SECOND VISIT, NOTHING WAS CORRECTED AS DEALER 2 CHECKED THE STEERING WHEEL AREA VALVES AND BEARINGS. DEALER 2 SAID THAT JEEP ENGINEERS ARE AWARE OF THE PROBLEM AND EXPECT TO HAVE A FIX IN A MONTH OR TWO. FIRST PURCHASED IN JUNE 2002 AND NOTICED WITHIN ONE WEEK. NOISE CONTINUES TO BE PRESENT. IS THERE A STEERING AND CONTROL ISSUE LOOMING ON THE HORIZON?. *JB

THE ENGINE LIGHT ILLUMINATED.*JB

THE FUEL GAUGE SYSTEM DID NOT WORK PROPERLY, THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM.*JB

THE VEHICLE STALLED WITHOUT WARNING, THE DEALER REPLACED THE ENGINE AND PROBLEM CONTINUED TO EXIST.*JB

CONSUMER APPLIED THE BRAKES AND THE VEHICLE SUDDENLY TOOK OFF THROUGH THE GARAGE BEFORE COMING TO A STOP. CAUSE WAS UNKNOWN. PH

WHEN THE VEHICLE IS OFF AND SHE TAKES THE KEY FROM THE IGNITION, STEERING WHEEL NEVER LOCKS. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. PH

WHILE DRIVING AT ANY SPEED AND WITHOUT WARNING THE VEHICLE WILL HEAVILY JERK AND THEN THE ENGINE LIGHT WILL COME ON AND STAY ON THE REMAINDER OF THE TIME VEHICLE IS BEING OPERATED. DEALER NOTIFIED. TS *DT

CAR SHAKES WHEN BRAKES ARE APPLIED, STEERING WHEEL VISABLY SHAKING. WHEN I TOOK THE CAR TO THE DEALER TO AHVE THIS FIXED THEY RESPONDED BY TELLING ME THAT I NEEDED NEW BRAKES. THIS IS A CAR THAT IS BARELY A YEAR OLD AND HAS 23,000 MILES ON IT. I EXPECT BRAKES TO LAST LONGER ON THIS AND WAS TOLD THAT I WOULD HAVE TO PAY FOR NEW BRAKES. WHEN I REFUSED, AND THROUGH MUCH HASSLE, THE DEALER REPLACED THEM AT NO CHARGE. MOST OF THE MILES ON THIS CAR ARE HIGHWAY MILES AND I WOULD EXPECT JEEP TO MAKE A BETTER PRODUCT. THIS IS AFTER I HAD IT TOWED TO THE DEALER TWICE IN ONE DAY FOR THE CAR COMPLETELY TURING OFF WHILE DRIVING. THIS PROBLEM HAPPENED AFTER HAVING THE CAR FOR ABOUT TWO MONTHS.

GAS PEDAL DEPRESSED DURING BRAKING WHEN WEARING BOOTS OR LARGER SIZE SHOES RESULTING IN ACCELERATION INSTEAD OF BRAKING. SEVERAL TIMES I HAVE PRESSED ON THE BRAKE ONLY TO HAVE MY RIGHT PORTION OF THE TREAD ON MY SIZE 11 CONSTRUCTION BOOT WAS ALSO PRESSING GAS PEDAL CAUSING THE TRUCK TO ACCELERATE. GAS PEDAL AND BRAKE PEDAL SEEM TOO CLOSE TOGETHER. THIS IS MY THIRD GRAND CHEROKEE('93, '96, RECENT '02) AND ONLY THIS '02 SEEM TO HAVE THIS PROBLEM. THIS IS PROBABLY THE CAUSE OF OTHERS REPORTING ACCELERATING SYMPTOMS.

WHILE DRIVING, THE CONSUMER HAD APPLIED THE BRAKES TO STOP AT A STOP SIGN WHEN THE VEHICLE SUDDENLY ACCELERATED. THE DEALER HAD BEEN NOTIFIED. TS THE CONSUMER STATED THAT THE HARDER HE PRESSED THE BRAKES, THE MORE THE REVVING INCREASED AND FORWARD SURGING OCCURRED. SCC

WHEN VEHICLE IS PUT IN REVERSE GEAR, IT HESITATES BEFORE ENGAGING. THE DEALERSHIP CAN NOT LOCATED THE CAUSE OF THE PROBLEM. PLEASE PROVIDE MORE DETAILS. TS