2002 Jeep Grand Cherokee complaints

DT*: THE CONTACT STATED WHILE DRIVING AT NO PARTICULAR SPEED, THE STEERING COLUMN MADE A POPPING NOISE. THIS OCCURRED WHILE TURNING THE STEERING WHEEL TO THE RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER NUMEROUS TIMES FOR INSPECTION. THE DEALER REPLACED THE BRAKES; HOWEVER, THAT MADE NO IMPACT ON THE POPPING NOISE.

VEHICLE LOW COOLANT LIGHT CAME ON, CHECKED FLUID LEVEL IT WAS LOW. OIL PRESSURE DROPPED DRASTICALLY. NORMALLY INDICATES ~40 PSI WHILE AT OPERATING TEMPERATURE, IT NOW INDICATES 10 PSI AT IDLE, IN DRIVE. AT START UP, WHEN ENGINE IS HOT, THE OIL PRESSURE GAUGE WILL NOT MOVE UNTIL THE THROTTLE IS DEPRESSED. MY LOCAL REPAIR SHOP OWNER CALLED A LOCAL JEEP SHOP WHO INFORMED HIM THAT THE HEAD WAS PROBABLY CRACKED, AND THAT LEAKED COOLANT INTERNALLY, CAUSING THE CAM AND OR MAIN BEARINGS TO WIPE OUT, INDICATED BY THE OIL PRESSURE READINGS BEING LOW. ACCORDING TO THE JEEP SERVICE SHOP, THIS IS A KNOWN DEFECT WITH THE 6 CYLINDER ENGINE. I THEN TOOK THE VEHICLE TO A CHRYSLER 5 STAR SERVICE CENTER. AFTER EXPLAINING EVERYTHING TO THE SERVICE MANAGER, HE SAID THEY WOULD CHECK IT OUT BUT THAT HE HAD HEARD OF NO SUCH PROBLEM REGARDING THIS MOTOR. THE NEXT DAY, HE CALLED TO INFORM ME THAT THE MOTOR DID HAVE A CRACKED HEAD AND THAT THEY WOULD BE REPLACING IT UNDER WARRANTY. WHEN I ASKED HIM ABOUT POSSIBLE DAMAGE TO THE LOWER HALF OF THE MOTOR HE STATED THAT THERE WAS NO WAY OF KNOWING THAT COOLANT LEAKAGE HAD CAUSED THE PROBLEM, THAT CHRYSLER WOULD NOT WARRANTY REPLACEMENT OF THE ENGINE, AND THAT 3-5LBS OF OIL PRESSURE IS ACCEPTABLE AT IDLE, 10PSI BEING NORMAL FOR THIS MOTOR. I CONTACTED CHRYSLER CORPORATE VIA EMAIL - RESPONSE- THEY WERE SORRY I WAS DISSATISFIED AND THAT "INTERMITTENT PROBLEMS ARE DIFFICULT TO DIAGNOSE..." - FOLLOW UP PHONE CALL YIELDED THE EXACT SAME RESPONSE. I AM CONCERNED T

VIBRATION DURING BRAKING RESULTED IN REPLACEMENT OF FRONT DISC BRAKE ROTORS AT 30,000 MILES. PROBLEM IS RECURRING AT 45,000 MILES. NOTE THAT IN THIS MODEL YEAR DAIMLER CHRYSLER REVISED WARRANTY TO EXCLUDE ROTORS FROM STANDARD 3YR/30K COVERAGE. *JB

WHILE PREPARING TO BACK OUT OF A PARKING SPACE, MY 2002 GRAND CHEROKEE OVERLAND SUDDENLY ACCELERATED FORWARD AT A FULL RATE OF ACCELERATION. MY RIGHT FOOT WAS PUSHING ON THE BRAKE PEDAL, NOT THE THROTTLE PEDAL. THE VEHICLE CONTINUED TO ACCELERATE FOR ABOUT 2-3 CAR LENGTHS UNTIL IT STRUCK A BUILDING, CAUSING BOTH FRONT AIR BAGS TO DEPLOY. I WAS PUSHING ON THE BRAKE PEDAL SO HARD, THAT ONE OF THE BONES IN MY FOOT BROKE WHEN THE VEHICLE STRUCK THE BUILDING. I PREVIOUSLY OWNED A 2000 GRAND CHEROKEE AND TWO CHEROKEES, SO I AM VERY FAMILIAR WITH THE BRAKE AND THROTTLE PEDAL LOCATIONS ON THESE VEHICLES. *JB

DT*: THE CONTACT STATED WHILE BRAKING AT ANY SPEED, THE BRAKES CAUSED THE STEERING COLUMN TO SHIMMY. THE DEALERSHIP REPLACED THE BRAKE SYSTEM, BUT THE PROBLEM HAS RETURNED.

I HAVE A 2002 JEEP GRAND CHEROKEE 6 CYLINDER 4.0. YESTERDAY MY COOLING FAN BLEW UP FOR NO APPARENT REASON, DAMAGING RADIATOR AND AREA AROUND COOLING FAN. THIS IS AN EXTREMELY DANGEROUS PROBLEM SINCE IF THE HOOD WAS UP AT THE TIME THE FAN BLEW UP, SOMEONE COULD HAVE GOTTEN MAIMED OR KILLED. THIS IS THE SAME ISSUE AS REPORTED ON YOUR JANUARY LISTING OF PROBLEMS. *JB

DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE SERVICE BRAKES PULSATE CAUSING THE STEERING WHEEL TO VIBRATE. THE DEALERSHIP TURNED THE ROTORS AT 7,000 MILES. ON DECEMBER 3, 2004 AT 17,000 MILES THE ROTORS AND CALIPERS WERE REPLACED BECAUSE THE VIBRATION RETURNED. AT 28,000 MILES THE PROBLEM RETURNED, BUT THERE HAVE BEEN NO ADDITIONAL REPAIRS.

I HAD THE VEHICLE IN PARK, GOT OUT, WENT BEHIND THE VEHICLE, IT STARTED MOVING BACKWARDS, KNOCKING ME OVER, THEN WENT ACROSS THE ROAD HITTING ANOTHER VEHICLE RESTING AGAINST IT. *NM

DT*: THE CONTACT STATED WHILE THE VEHICLE WAS BEING DRIVEN AT ANY SPEED, THE STEERING WHEEL SHOOK. THE DEALERSHIP DETERMINED THE ROTORS WERE WARPED AND REPLACED THE ROTORS. THIS OCCURRED EVERY 20,000 MILES AND THE ROTORS MUST BE REPLACED.

I WAS DRIVING APPROX. 45 MPH AND BROADSIDED ANOTHER CAR. MY AIR BAG DID NOT DEPLOY. *JB

MY 2002 JEEP GRAND CHEROKEE HAS ONLY 55K MILES ON IT AND THE DOOR\REGULATOR MOTOR FOR THE DRIVERS SIDE AND PASSENGER SIDE WINDOWS BROKE. I WAS INFORMED THAT THIS IS A COMMON OCCURRENCE WITH JEEPS. THIS IS NOT NORMAL THAT THERE ARE FAILURES OF THIS TYPE. IT IS 650 DOLLARS TO REPLACE BOTH DOOR REGULATORS. THIS ISSUE NEEDS TO BE RESOLVED. *JB

2002 GRAND CHEROKEE TRANSMISSION SLIPPED INTO SECOND AND THIRD GEAR. *TS ***NAR*** THE PROBLEM WAS DIAGNOSED AS A TRANSMISSION GOVERNOR SENSOR. ONE YEAR LATER, THE COOLANT LIGHT ILLUMINATED EVEN THOUGH THE COOLANT WAS FULL, THE OIL PRESSURE GAUGE WENT ALL THE WAY TOO HIGH AND STAYED THERE, THE DEALER STATED IT WAS A BAD SENDING UNIT. THE ENGINE LIGHT ILLUMINATED, WHEN THE VEHICLE MISFIRES, A POPPING SOUND COMES THROUGH THE RADIO WHENEVER IT IS TURNED ON. THE TRANSMISSION HAS STARTED TO SLIP AGAIN. *JB

2002 JEEP GRAND CHEROKEE LIMITED (WJ), ELECTRICAL WIRES MELTING AT BLOWER MOTOR CONTROLLER FOR HEATER /AC INTERIOR FAN. FIRE HAZARD AS THIS CIRCUIT IS HOT EVEN WHEN THE VEHICLE IS OFF. POOR CONTACT BETWEEN THE WIRE FEMALE SPADE CONNECTOR AND THE BLOWER MOTOR CONTROLLER MALE SPADE TERMINAL CAUSED EXCESSIVE HEAT WHICH RESULTED IN THE WIRES BEING CHARRED AND THE BLOWER MOTOR CONTROLLER HOUSING MELTING. DEVICE IS LOCATED UNDER THE DASHBOARD ON THE PASSENGER SIDE. ACCORDING TO DEALER, DAIMLER CHRYSLER CLAIMS THIS IS NOT A PROBLEM BUT I EXPERIENCED IT ON MY VEHICLE AND BECAME ALARMED WHEN I READ ABOUT CAR FIRES RESULTING FROM THIS SAME DEFECT ON MYCARSTATS.COM. MY VEHICLE SERIAL NUMBER IS [XXX]. I ORDERED AND REPLACED THE MELTED BLOWER MOTOR AND CRIMPED THE FEMALE CONNECTOR TIGHTER TO MAKE A TIGHTER CONNECTION WITH THE MALE TERMINAL AFTER BEING NOTIFIED BY THE JEEP DEALER THAT THIS WOULD NOT BE COVERED AND THAT NO TSB EXISTED FOR THIS DEFECT. WHILE MY CAR DID NOT CATCH ON FIRE, THIS IS CLEARLY A FIRE HAZARD THAT SHOULD BE ADDRESSED BY THE MANUFACTURER. *NM UPDATED 07/17/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

DUEL CLIMATE CONTROL DOORS NOT WORKING NO HEAT ON PASSENGER SIDE OR ON DRIVER SIDE. WINDOWS FOG UP AND MAKE FOR DANGEROUS DRIVING CONDITIONS. COST 1500.00 TO REPAIR AND FIX. AT THE DEALERSHIP THEY HAVE SEEN BETWEEN 8-10 OF THESE SINCE OCTOBER 2005 AND IT IS ONLY FEBRUARY 2006. WHEN I CALLED JEEP ABOUT THE PROBLEM THE CUSTOMER SERVICE PERSON TOLD ME HE WAS "SETTING ME STRAIGHT" AND THAT HE DIDN'T CARE IF I WAS A CUSTOMER AGAIN. HE WOULD NOT LET ME TALK TO A SUPERVISOR AND HE HUNG UP THE PHONE ON ME. *NM

I WAS DRIVING ON SR 70 WHEN I FELT MY JEEP SLUGGING THEN I LOOKED AT THE GAUGE AND NOTICED THAT IT WAS ALL THE WAY TO THE BOILING POINT. THEN I PULLED OVER TO THE SIDE OF THE ROAD BECAUSE I WASN'T SURE WHAT HAD HAPPENED. CALLED MY DAD HE CAME AND LOOKED AT MY JEEP AND FOUND THAT THE FAN HAD BUSTED WE HAD BEEN ABLE TO PUT ENOUGH WATER IN IT TO GET IT TO WAL-MART WHERE WE CAME TO THE CONCLUSION THAT IT HAD A HOLE IN THE RADIATOR. THERE WAS PIECES EVERYWHERE FROM THE SHROUD. THE NEXT DAY HAD IT TOWED TO FIRKINS IN BRADENTON IT WAS OUT OF WARRANTY SO I ENDED UP PAYING $1131.45 FOR THIS TO BE FIXED. NOW EVER SINCE THIS HAS BEEN FIXED MY CHECK ENGINE LIGHT COMES ON FOR AWHILE THEN GOES OFF. THIS HAPPENED WITH THE FAN ON 8/17/04 NOW BOTH POWER WINDOWS IN THE BACK ARE NOT WORKING JUST THE OTHER DAY MY SON GOT OUT OF THE JEEP SHUT THE DOOR AND DOWN CAME THE WINDOW NEITHER OF THE BACK WINDOWS WORK HAD IT CHECKED OUT AND IT WILL COST ME 300.00 PER WINDOW FOR THE BEARINGS WHAT IS GOING TO HAPPEN NEXT THE FRONT ONES. I THOUGHT WHEN I BOUGHT THIS BRAND I WAS GETTING A GOOD VALUE BUT TURNS OUT ALL I HAVE HAD IS A NIGHTMARE. *NM

HEATER BLEND DOOR INOPERABLE. MY PREGNANT WIFE AND I WERE DRIVING IN THE MOUNTAINS NEAR BIG BEAR, CALIFORNIA . IT WAS ABOUT 30 DEGREES THAT MORNING AND THE HEATER DIDN'T WORK. IT ACTUALLY BLEW COLD AIR ON THE WINDSHIELD, AND IT FROZE BLOCKING OUR VIEW WHEN WE RAN OFF THE ROAD. WE COULD HAVE BEEN KILLED.*AK

DT*: THE CONTACT STATED THE VEHICLE HAS A DUAL HEATING/COOLING SYSTEM. THE PASSENGER SIDE WAS PUTTING OUT COLD AIR AND THE DRIVER SIDE HEATED SEAT DID NOT WORK. THE DEALERSHIP DETERMINED A PART IN THE HEATER NEEDED TO BE REPLACED. *NM

I NOTICED POWER STEERING FLUID LEAKING FROM MY CAR. THE PUMP WAS REPLACED AND FLUID CONTINUES TO LEAK. WHEN I HAD MY MECHANIC ASK CHRYSLER ABOUT IT, THE REP SAID THAT THERE IS A DEFECT IN THE ACTUAL HOSE WHICH CAUSES FLUID TO LEAK. IN MY OPINION IF CHRYSLER KNOWS ABOUT THIS, AND A POSSIBLE LOSS OF FLUID WHILE DRIVING, WHY DON'T THEY FIX IT. *NM

DT*: THE CONTACT STATED THE VEHICLE OVERHEATED AND LEAKED ANTIFREEZE. THE DEALERSHIP DETERMINED THE FAN, RADIATOR, AND HARNESS WERE BURNED. THESE COMPONENTS WERE REPLACED, BUT THE PROBLEM PERSISTED. THIS HAS BEEN OCCURRING SINCE THE VEHICLE WAS PURCHASED. *AK

UPON ACCELERATION, THE FRONT DRIVER SEAT BROKE RESULTING IN SEVERE BACKWARD AND SIDEWAYS TILT & ROCKING. SUBSTANTIAL CORRECTIVE ACTION WAS TAKEN TO KEEP CONTROL OF VEHICLE. (I COPIED THIS COMPLAINT FROM ANOTHER COMPLAINANT BECAUSE IT IS IDENTICAL TO MINE). I HAD THE SAME PROBLEM WITH MY 1999 GRAND CHEROKEE AND THE MANUFACTURER REPLACED IT UNDER WARRANTY AFTER MUCH NEGOTIATION, BECAUSE THE VEHICLE WAS OUT OF WARRANTY, CALLING IT A SAFETY ISSUE. *JB

CONSUMER COMPLAINT REGARDING SAFETY CONCERNS 2002 JEEP GRAND CHEROKEE BRAKING SYSTEM. *TS THE VEHICLE ROTORS WARPED PREMATURELY AND RESULTED IN VIBRATION WHILE BRAKING. *NM

DT: THE CONTACT STATED THE HEATER AND DEFROSTER ON THE PASSENGER'S SIDE OF THE VEHICLE WAS NOT WORKING. THERE WAS NO HEAT COMING FROM ANY OF THE VENTS ON THE PASSENGER'S SIDE. THE DEALERSHIP DIAGNOSED THE PROBLEM AS BEING THE ACTUATOR DOOR. THE DEALERSHIP STATED THIS WAS NOT A SAFETY ISSUE AND OFFERED NO FREE REPAIR. THIS WAS NOT COVERED UNDER THE EXTENDED WARRANTY .THEREFORE , NO REPAIRS HAVE BEEN MADE. *AK

DT: THE CONTACT COMPLAINED ABOUT A PROBLEM WITH THE WINDOW GLASS . THE WINDOWS WERE OFF TRACK AND THE GLASS DROPPED DOWN INSIDE THE DOOR COMPARTMENT. HE TOOK THE VEHICLE TO A DEALER. THE WINDOWS WERE REPAIRED AT THE CONTACT'S EXPENSE. *AK

11-18-05 DRIVING MY CAR ON FREEWAY, HEARD A "POP" SOUND, THEN LOSS OF FLUIDS. DROVE OFF NEAREST EXIT TO NEARBY SERVICE CENTER. PLASTIC COOLING FAN BROKE APART SENDING PIECES INTO THE FRONT OF THE RADIATOR, CUTTING AND SPLICING IT. THE ENTIRE CASING/SHROUD OF THE FAN WAS CRACKED ON THE BOTTOM AND TOP, AS WELL AS SEVERAL BLADES OF THE FAN BROKEN OUT. CHRYSLER REFUSES TO COVER THE DAMAGE STATING IT IS PAST THE WARRANTY TIME OF 3 YEARS OR 36,000 MILES!!! I NOW HAVE TP SPEND $1200 TO FIX AS WELL AS RENTAL CAR FOR 1 WEEK WHILE THEY WERE "EVALUATING" THE SITUATION. HEEEELLLLP!! *JB

TAIL LIGHT/BRAKE LIGHT ASSEMBLY ON BOTH DRIVER AND PASSENGER SIDE FAILED LEAVING ONLY CENTER BRAKE LIGHT WORKING WHEN HEAD LIGHTS ARE ON. PASSENGER TAILLIGHT/BRAKE LIGHT FAILED COMPLETELY. BOTH TAIL LIGHT ASSEMBLIES NEEDED TO BE REPLACED AS PART OF CIRCUIT BOARD WAS MELTED.*JB

DT: THE CONTACT STATED VEHICLE WAS GOING THROUGH THE SECOND SET OF ROTORS IN A YEAR. WHEN THE ROTORS WERE SIX MONTHS OLD THEY HAD TO BE RESURFACED DUE TO CORROSION. THEY SERVICE ON VEHICLE WAS BEING DONE BY A MECHANIC, WHO SUGGESTED THAT THE ROTORS BE REPLACED AT THIS TIME. THE VEHICLE HAS NOT BEEN TAKEN TO A DEALERSHIP. THE MANUFACTURER HAS BEEN CONTACTED. THEY OFFERED NO FREE REMEDY.*AK

DT: THE CONSUMER STATED THAT THERE WAS A NHTSA ENGINEERING ANALYSIS EA05020 CONCERNING THE ENGINE AND ENGINE COOLING FAN. THE CONSUMER'S VEHICLE MANIFESTED THE SAME PROBLEMS AS INDICATED IN THIS ANALYSIS. THE FAN OF THE MOTOR EXPLODED, RESULTING IN EXTENSIVE DAMAGE TO THE RADIATOR. THE VEHICLE WAS TOWED TO A DEALERSHIP, WHERE IT IS CURRENTLY BEING REPAIRED FOR THIS PROBLEM. *AK (11/23/05) THE STEERING WAS NOISY AND WOULD GRIND ON HIGH IDLE, THE VEHICLE WOULD SHAKE WHEN BRAKING DUE TO THE FRONT DISC PADS WEARING LOW AND THE FRONT ROTORS AND THE PINION SEAL LEAKED. *SC

MID SUMMER MY DRIVER SIDE WINDOW FELL DOWN, I THOUGHT WITH THE HELP OF MY 5 YEAR OLD SON. THE DEALER CHARGED ME $500 TO REPLACE THE POWER WINDOW ACTUATOR. TODAY, MY PASSENGER WINDOW FELL ALSO. I'M ON DISABILITY, HAVEN'T WORKED IN ALMOST A YEAR - HOW CAN I AFFORD TO FIX THIS SAME PROBLEM AGAIN? I'M GLAD TO SEE I'M NOT THE ONLY ONE. *JB

DRIVING AT APPROXIMATE SPEED OF 35 MPH, I HEARD A LOUD BOOM (LIKE SOMETHING HAD HIT THE CAR), I STOPPED AND CHECKED AND SAW NOTHING. ALL GAUGES DISPLAYED NORMAL RANGES AND I CHECKED ALL FLUIDS AND VISUALLY LOOKED AROUND THE ENGINE AREA FROM THE TOP. EVERYTHING APPEARED NORMAL, BUT SIX DAYS LATER WITHOUT FURTHER NOISE OR WARNING SIGNS THE ENGINE TEMP PEAKED MAX, WHILE SITTING IN A PARKING LOT. TESTED THE ENGINE AS DIRECTED PER THE MANUAL AND NO GOOD. A TOW WAS INITIATED TO A REPAIR SHOP THE END RESULT WAS THE FAN HAD BROKEN INTO PIECES AND GONE INTO THE RADIATOR AND THROUGH TO ANOTHER SECTION. TOTAL COST OF REPAIR WAS OVER $1500 AND I AM STILL HAVE PROBLEMS WITH LEAKING TRANSMISSION FLUID THAT IS BEING ADDRESSED ALL RELATED TO THE FAN COMING APART AND FLYING INTO OTHER ENGINE PARTS. *NM

MY 2002 JIGS SPECIAL EDITION W/ V8 4X4 HAS AN UNIDENTIFIED ELECTRIC PROBLEM. 3 TIMES SO FAR IN 2005 WHEN TRYING TO START THE JEEP THE SYSTEM GOES COMPLETELY DARK. NO ELECTRICITY AT ALL. IT WON'T START, THE LIGHTS WON'T WORK, THE REMOTE WON'T WORK. YOU CAN'T EVEN JUMP START IT. THE FIRST TIME THE DEALER REPLACED THE BATTERY (EVEN THOUGH I REPLACED IT 8 MONTHS PRIOR). THE SECOND TIME IT STARTED WHEN THE TOW TRUCK DRIVER WENT TO CHECK THE MILES, SO THE DEALER SAID THERE WAS NO WAY FOR THEM TO FIGURE IT OUT. LAST NIGHT IT HAPPENED AGAIN, AGAIN IT HAS BEEN TOWED TO THE DEALER AND I AM WAITING FOR RESULTS. *NM

DT: 2002 JEEP GRAND CHEROKEE. THE CONSUMER STATED THAT THE VEHICLE HAS 34,000 MILES ON IT AND THE BRAKES HAVE GONE OUT TWICE. THE CONSUMER CONTACTED THE DEALER, AND THEY STATED THAT THEY DO NOT HAVE A RECALL. THE VEHICLE WAS TAKEN TO THE DEALER THE FIRST TIME AND IT WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC, AND THEY REPLACED THE PADS AND CUT THE ROTORS. THE PROBLEM OCCURRED 20,000 MILES LATER. THE VEHICLE HAS NOT BEEN INTO A MECHANIC THIS TIME. *AK *SC

WE HAVE HAD 3 FRONT BRAKE ROTOR INCIDENTS IN 3 YEARS WITH A CALIPER/ROTOR REPLACEMENT @ 8,000 MILES. FRONT ROTOR RESURFACED SOMEWHERE AROUND 20,000 MILES AND REPLACED AGAIN AT MY OWN EXPENSE AT 28000 MILES. THE PROBLEM WAS SEVERE ENOUGH TO FRIGHTEN MY WIFE (SHE IS THE PRIMARY DRIVER OF THE 2002 JEEP GRAND CHEROKEE LAREDO) BECAUSE OF SEVERE STEERING WHEEL SHAKE AND BRAKE PEDAL PULSATION WHEN THE BRAKES ARE APPLIED. MOST SEVERE WHEN ENTERING THE OFF RAMP ON THE INTERSTATE. I KEPT THE OLD ROTORS THAT THE DEALER INSTALLED AT 8,000 MILES. THE DEALER WAS NOT WILLING TO REPLACE THE BRAKE COMPONENTS THE LAST TIME SAYING THAT THEY ARE "WEAR ITEMS" AND I WAS PAST THE 3 YEAR WARRANTY. OBVIOUSLY THERE IS A HEAT PROBLEM WITH THE BRAKE COMPONENTS. MOST LIKELY CAUSE WOULD BE CALIPERS FAILING TO RELEASE OR SOME TYPE OF RESTRICTION TO THE BRAKE FLUID RETURNING TO THE MASTER CYLINDER. I KNOW OF ONE OTHER OWNER OF A JEEP GRAND CHEROKEE WITH SIMILAR PROBLEMS. *NM

VEHICLE SHAKES WHEN BRAKES ARE APPLIED FOR HIGH SPEED BRAKING. JEEP IS QUOTING $700 TO REPAIR. THE RECOMMENDED FIX IS TO INSTALL A DIFFERENTLY MANUFACTURED CALIPER AND ROTOR, THE ORIGINAL DESIGN IS DEFECTIVE. REFERENCE TSB 00500302B. IT IS A DANGEROUS AND EXPENSIVE SAFETY RELATED FIX DUE TO DEFECTIVE INITIAL DESIGN. *NM

THIS IS MY 4TH JEEP. HERE IS A LITTLE BACKGROUND ON THIS ISSUE. I PURCHASED A 2002 JEEP GRAND CHEROKEE, THE OVERLAND EDITION. THE DEALERSHIP PUSHED BUYING A USED CERTIFIED JEEP VEHICLE! THEY MENTIONED THE EXTENDED WARRANTY THAT WOULD TAKE CARE OF ANY ISSUES THAT THE JEEP HAD DURING THE LAST YEARS OF MY OWNERSHIP. I WENT IN THE DEALERSHIP LOOKING TO PURCHASE A NEW VEHICLE BUT THEY TOLD ME ALL THE ADDED BENEFITS / VALUE FROM BUYING FROM THE USED JEEP FACILITY! THE WARRANTY: AS MENTIONED I PURCHASED THE WARRANTY SOLD BY JEEP AT THE LOCAL DEALERSHIP. THE SERVICE AGREEMENT THAT WAS SOLD BY THE DEALERSHIP WENT BANKRUPT! GARY MILLER CHRYSLER JEEP ISUZU LOCATED IN ERIE, PA SOLD THIS TO ME. MY 1ST ISSUE WAS WHEN I DECIDED TO TAKE THE VEHICLE IN BECAUSE OF A VIBRATION WHILE DRIVING. I WAS MADE AWARE THAT THE COMPANY WAS BANKRUPT WHEN TYING TO CALL AND FIND OUT WHAT INFORMATION WILL BE NEEDED WHEN I GO TO THE LOCAL JEEP DEALERSHIP IN KANSAS CITY. FURTHERMORE I MENTIONED TO THE JEEP DEALERSHIP THAT PUSHED THE CONTRACT THAT I AM WILING TO PURCHASE THE BEST CONTRACT TO MAKE SURE I DO NOT HAVE AN ISSUE WITH MY NEW VEHICLE IN THE FUTURE. THE CONSTANT ISSUES: I HAVE NOW TAKEN IN MY JEEP FOR 6 VISITS! I HAVE ONLY INCLUDED SOME OF THE PAYMENTS (SEE THE ADDITIONAL PAPERWORK) BUT YOU CAN SEE A TREND HERE. THIS JEEP HAD BEEN NOTHING BUT A PROBLEM SINCE I PURCHASED THE VEHICLE! I AM NOW STUCK REPLACING THE STEERING PUMP FOR THE 2ND TIME! I HAVE TO PAY FOR THE REPLACEMENT AND LIVE WITHOUT A VEHICLE.

BRAKES HAVE BEEN REPLACED ON JEEP GRAND CHEROKEE (2002) TWICE SINCE PURCHASE NEW. BOTH TIMES WEAR WAS UNEVEN AND SYMPTOMS WERE EXTREME SHAKING WHILE BRAKING. THE DEALER DID NOT CHARGE FOR THE BRAKE REPAIRS, BECAUSE HE SAID THEY WOULD BILL DAIMLER CHRYSLER AS THEY KNOW THERE IS A PROBLEM WITH THE BRAKES. THE THIRD TIME THE BRAKES BEGAN SHAKING I SPOKE WITH THE DEALER FOR REPAIR. THEY INFORMED ME THAT THE CAR MANUFACTURER EXTENDED THE BRAKE WARRANTY UP TO THREE YEARS AND 36000 MILES BECAUSE OF THE DEFECT BUT WOULD NOT BE PAYING FOR REPLACEMENTS AFTER THAT TIME. I AM NOW EXPECTED TO REPLACE THESE HORRIBLE BRAKES ON MY OWN. I CALLED THE COMPANY AND GOT NO ASSISTANCE. I AM AWARE THAT A RECALL WAS PLACED ON PREVIOUS JEEP BRAKES, AND I AM INFORMING YOU OF THESE FACTS SO IT COULD BEGIN AN INVESTIGATION AGAIN. THANK YOU. *JB

DT CONSUMER STATED THE ENGINE FAILED ON SEPTEMBER 16, 2005, THE OIL PRESSURE DROPPED TO ZERO WHILE ON A HILL, ALL TYPES OF NOISE CAME OUT OF THE ENGINE. CONSUMER STATED THEY HAD THE VEHICLE TOWED TO A DEALER, AND DEALER SAID THERE WAS SLUDGE BUILD UP INSIDE THE MOTOR. CONSUMER A HAS USED THE PROPER OIL AS STATED IN THE OWNERS MANUAL. CONSUMER CONTACTED THE MANUFACTURER, THEY SAID THERE WAS NOTHING THEY COULD DO. THEY CLAIMED IT WAS NOT FROM CHANGING THE OIL AT CHRYSLER. HOWEVER, CONSUMER STATED THEY HAD RECORDS FOR THE OIL CHANGES AT THEIR LOCAL MECHANIC. *AK

RIGHT REAR PASSENGER POWER WINDOW REGULATOR FAILED ON 10/3/05, AND THE WINDOW FELL DOWN. COST TO REPLACE $370.00. WHILE AT THE REPAIR SHOP PICKING UP THE VEHICLE, THE RIGHT FRONT POWER WINDOW REGULATOR FAILED. REGULATOR ALSO HAD TO BE REPLACED, TOTAL FOR THE DAY $725.00. *NM

DT: THE CONTACT STATES HE OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. THE CONSUMER STATES THAT THERE WAS TECHNICAL SERVICE BULLETIN 10005603 REGARDING THE VISIBILITY:DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:CONTROLS/WIRING. THE CONSUMER STATED THAT HE HAD THE REPAIRS DONE, BUT THE COST WAS $1,357.24. HE WAS STILL NOT SATISFIED WITH THE REPAIR OF THE VEHICLE BECAUSE SOME OF THE VENTS PUSHED THROUGH A LOT OF AIR, AND SOME OF THE VENTS PUSHED THROUGH A MINIMUM AMOUNT OF AIR. THE CONSUMER FELT THAT THIS WAS A SAFETY DEFECT BECAUSE IT DID NOT ALLOW THE DEFROSTING SYSTEM TO WORK PROPERLY ON THE PASSENGER'S SIDE OF THE VEHICLE. THE CONSUMER WAS CONCERNED THAT THERE WAS NO HEAT OR AIR CONDITIONING ON THE PASSENGER'S SIDE. THE DIGITAL CONTROL FOR THE PASSENGER'S SIDE OF THE DOOR DID NOT WORK DUE TO THE BREAKING OF THE DOOR VENTS AND THE DUCT WORK FOR THE DEFROST/DEFOGGER, AIR CONDITIONER, AND HEATING SYSTEM. THE CONSUMER CONTACTED THE MANUFACTURER, AND THEY STATED THEY WOULD GET BACK IN CONTACT WITH THE CONSUMER AFTER THEY CONTACTED THE DEALERSHIP. WHEN THE MANUFACTURER CALLED BACK, THEY STATED THERE WAS NOTHING THAT THEY WOULD DO BECAUSE THE VEHICLE WAS OVER THE THREE YEAR, 36,000 MILES WARRANTY.*AK THE TRANSMISSION GOVERNOR SOLENOID WAS REPLACED. THE ROTORS WERE REPLACED BECAUSE THEY WERE WARPED.

I WAS DRIVING ON INTERSTATE 68 IN MARYLAND WHEN ENGINE FAILED. DOUGLAS MOTORS A MEMBER OF THE CHRYSLER GROUP INFORMS ME THE ENGINE FAILED DUE TO SLUDGE. ENGINE OIL HAS BEEN CHANGED EVERY 3000 TO 5000 MILES WITH 5W 30. CHRYSLER OFFERS NO HELP EXCEPT I SHOULD OF TAKEN THE EXTENDS WARRANTY. *JB

I OWN A 2002 JEEP GRAND CHEROKEE. ABOUT A WEEK AGO WHILE DRIVING I HEARD A LOUD POP COME FROM THE ENGINE. WHEN I STOPPED TO EXAMINE THE PROBLEM, I SAW A LARGE LEAK COMING FROM THE BOTTOM OF MY CAR. AFTER LOOKING UNDER THE HOOD, I SAW THAT THE PLASTIC COOLING FAN IN MY ENGINE HAD SHATTERED AND THE PIECES PUNCTURED MY RADIATOR. THE SHROUD COVERING MY COOLING FAN HAD ALSO BEEN SHATTERED. I IMMEDIATELY TOOK THE JEEP TO MY LOCAL CHRYSLER DEALER (WHOM I BOUGHT THE CAR FROM). AFTER LOOKING AT IT THEY TOLD ME THERE WAS MAJOR DAMAGE CAUSED BY THIS INCIDENT. IN ADDITION TO NEEDING A NEW COOLING FAN, SHROUD AND RADIATOR, I ALSO NEEDED A NEW HEAD GASKET BECAUSE THE CAR HAD OVERHEATED. I BELIEVE THERE WAS A DEFECT WITH THE PLASTIC FAN WHICH LED TO THE DAMAGE TO MY CAR. I HAVE CONTACTED CHRYSLER ABOUT THIS SITUATION AND THEY SAID THERE IS NOTHING THEY WILL DO. I WOULD APPRECIATE YOUR PROMPT ATTENTION LOOKING INTO THIS MATTER. THANK YOU. *JB

SEPTEMBER 12, 2005 MY HUSBAND WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT IN OUR 2002 JEEP LIBERTY WHEN A CAR MADE A LEFT HAND TURN IN FRONT OF HIM. WHEN THE CARS IMPACTED THE SEAT BELT FAILED TO RESTRAIN HIM RESULTING IN HIS FACE HITTING THE STEERING WHEEL. MY HUSBAND SUFFERED FACIAL TRAUMA AND WHIPLASH AS A RESULT. CHRYSLER WAS CONTACTED ON 9/19/05, AND THEY DID INDICATE THAT SOMEONE WOULD CONTACT US WITH IN 48 HOURS SO THAT THEY CAN COME TAKE A LOOK AT THE VEHICLE. OTHER THAN THAT NOTHING HAS BEEN DONE TO CORRECT THE PROBLEM. *NM

I WAS PICKING UP MY CHILDREN FROM SCHOOL ON 8/26/05 WHEN WE HAD GOT HOME THE KIDS HAD GOT OUT OF THE CAR AND WHEN MY SON SHUT THE LEFT PASSENGER SIDE DOOR THE WINDOW FELL DOWN AND I HAD IT ON LOCK TRIED TO GET IT TO GO BACK UP YOU COULD HERE THE MOTOR BUT IT WOULD NOT TAKE IT UP BUT IT WOULD TAKE IT DOWN. FINALLY HAD TO PUT A GARBAGE BAG OVER IT UNTIL I COULD FIGURE OUT HOW TO GET IT UP. CALLED TO FIND OUT HOW MUCH IT WOULD COST AND THEY SAID AROUND $300.00 BUT THEY COULD GET IT UP FOR ME FOR $100.00 . THEN ON 9/9/05 WE HAD WENT OUT TO DINNER, AFTER DINNER WE STOPPED AT MY PARENTS HOUSE MY OLDER SON GOT OUT TO GO IN AND WHEN HE SHUT THE DOOR THE RIGHT PASSENGER SIDE WINDOW JUST FELL DOWN. SAME THING ALL OVER AGAIN NOW I AM AT A REPLACEMENT COST OF AROUND $600.00 PLUS WHATEVER LABOR IS. AS I WAS READING UNDER ALL THE COMPLAINTS I FOUND THAT I AM NOT THE ONLY ONE THAT HAS HAD THIS SAME PROBLEM, THIS IS A SAFETY PROBLEM WHAT IF THERE WAS A STORM AND YOU ARE DRIVING DOWN THE ROAD AND THE REGULATOR FAILS WHAT WOULD HAPPEN? THIS REALLY NEEDS TO BE CHECKED INTO BECAUSE PEOPLE HAVE INFANT CHILDREN THAT RIDE IN THE BACK PASSENGER SEATS. *JB

ON 9/6 DRIVER SIDE POWER WINDOW REGULATOR FAILED. WENT TO FIRESTONE FOR REPAIR COST WAS 420 DOLLARS. 2ND TIME PART WAS REPLACED, FIRST TIME WAS WITHIN WARRANTY PERIOD. 3 DAYS LATER SAME EXACT PART FAILED IN PASSENGER SIDE DOOR. CAR HAS LESS THAN 50K MILES ON IT. *JB

AT APPROXIMATELY. 63K, VEHICLE'S TRANSMISSION WOULD NOT SHIFT OUT OF FIRST GEAR UNTIL DRIVEN FOR APPROXIMATELY 15-20 MINUTES. WHEN TAKEN TO A TRANSMISSION SPECIALIST, THEY DISCOVERED THE TRANSMISSION WAS FAILING. TRUCK HAS BEEN WELL-MAINTAINED AND ONLY DRIVEN ON HIGHWAY AND IN CITY. TRUCK WAS NEVER USED TO TOW ANYTHING OR DRIVEN OFF-ROAD. *JB

WHILE I WAS DRIVING VEHICLE ON WEDNESDAY, AUGUST 31, SLIGHT VIBRATION WAS NOTICED. WHILE MY WIFE WAS DRIVING VEHICLE ON FRIDAY, SEPTEMBER 2, A LOUD POP WAS HEARD, SOUND SIMILAR TO THAT OF METAL EXPANDING WHEN HEATED. THE AIR CONDITIONER QUIT WORKING AT THIS TIME. WHEN I DROVE THE CAR ON SUNDAY,SEPTEMBER 4TH, THE VEHICLE OVERHEATED AND UPON RAISING THE HOOD, SAW THAT THE FAN WAS GONE AND PIECES OF THE COVERING OF THE RADIATOR WERE BROKEN AND MISSING. *NM

HEARD PLASTIC BREAKING, THOUGHT I HAD RUN OVER SOMETHING. THEN LOUD BREAKING PLASTIC NOISE, THEN COOLANT LOW LIGHT CAME ON, THEN ENGINE BEGAN SMOKING AND OVER HEATING. FRONT FAN CAME APART AND BROKE THROUGH RADIATOR. HAD TO REPLACE FAN MODULE AND RADIATOR. REPLACED THERMOSTAT AND FLUSHED COOLING SYSTEM. *JB

JEEP STARTED SHAKING WHEN BRAKES WERE APPLIED. IT WAS NOTICEABLE BUT NOT HORRIBLE. I LIVE IN COLORADO AND WENT UP INTO THE MOUNTAINS WHERE BRAKES WERE APPLIED MORE FREQUENTLY. HAD A CAR LOAD OF GIRL SCOUTS ON A CAMPING TRIP. WHEN THE BRAKES HEATED UP, THE CAR STARTED SHAKING SO VIOLENTLY WHEN THE BRAKES WERE APPLIED THAT IT WAS DIFFICULT TO CONTROL THE CAR. THE GIRLS WERE SCARED TO DEATH AND THE SHAKING CAUSED ME TO ACTUALLY PULL OVER AND PUT THE GIRLS OUT OF THE CAR TO RIDE WITH OTHER PEOPLE IN OUR GROUP. I HAVE NEVER EXPERIENCED ANYTHING LIKE IT IN MY LIFE. I WAS IN TEARS BY THE TIME WE GOT TO THE CAMP SITE AND ALL THE WAY HOME IT DID THE SAME THING. I NEVER GOT THE CAR OVER 30 MPH IN A 2 HOUR DRIVE HOME. THE CAR DOES NOT SHAKE AS VIOLENTLY IF THE BRAKES ARE NOT THAT HOT, BUT IT DEFINITELY SHAKES SUBSTANTIALLY. HAD THE ROTORS REPAIRED BUT THE BRAKE PADS WERE FINE. THIS IS THE SECOND SET OF ROTORS I HAVE PUT ON IN THE PAST 18 MONTHS.*JB

WHILE STOPPED IN A PARKING SPACE, CHECK GAUGE LIGHT CAME ON. VEHICLE TEMPERATURE GAUGE WAS AT 260 DEGREE. I SHUT OFF ENGINE AND OPENED HOOD. THE ELECTRIC FAN HAD SHATTERED AND PUT A HOLE THROUGH THE FAN SHROUD AND THE RADIATOR. PARTS OF THE SHATTERED FAN WERE LODGED IN THE SERPENTINE BELT PULLEYS. VEHICLE WAS TOWED TO REPAIR SHOP WHERE MECHANIC SAID THAT THE EXACT SAME THING HAPPENED ONE WEEK BEFORE TO AN IDENTICAL 2002 GRAND CHEROKEE LAREDO. (SAME YEAR AND MOTOR).MY VEHICLE IS NOW IN A JEEP DEALERSHIP. I AM AWAITING DETERMINATION AS TO WHETHER OR NOT REPAIRS ARE COVERED UNDER AN EXTENDED WARRANTY I PURCHASED. UPON RETURNING HOME, I WENT ON LINE TO INVESTIGATE AND FOUND OUT THAT THE NHTSA WAS CONDUCTING AN INVESTIGATION BASED ON OTHER OWNERS COMPLAINTS THAT THEIR ELECTRIC COOLING FANS HAD SHATTERED AND PUNCTURED THE FAN SHROUD AND RADIATOR. VEHICLE WAS PURCHASED NEW AND IS A 2002 JEEP GRAND CHEROKEE WITH 6 CYLINDER ENGINE. *JB

DT: THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. A PIECE OF THE FAN BROKE OFF AND WENT INTO THE RADIATOR, CAUSING DAMAGE TO THE RADIATOR. THE FAN AND RADIATOR HAD TO BE REPLACED. THE MECHANIC TOLD HER A PIECE OF THE FAN BLADES BROKE OFF, DESTROYING THE RADIATOR. HE SAID THE FAN MUST HAVE STALLED TO HAVE POSSIBLY CAUSED THIS PROBLEM. THIS INCIDENT OCCURRED ON AUGUST 22, 2005. THE CONTACT WAS PULLING OUT OF A PARKING SPACE AT A LOW SPEED WHEN THIS HAPPENED. *AK

UPON ACCELLERATION, THE FRONT DRIVER SEAT BROKE RESULTING IN SEVERE BACKWARD AND SIDEWAYS TILT & ROCKING. SUBSTANTUAL CORRECTIVE ACTION WAS TAKEN TO KEEP CONTROL OF VEHICLE.