2002 Jeep Grand Cherokee complaints

DT*: THE CONTACT STATED A NHTSA RECALL LETTER #F25 FOR THE ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN, WAS RECEIVED TWO MONTHS AFTER THE ELECTRIC FAN BLADE MODULE WAS REPLACED. THE MANUFACTURER REFUSED TO REIMBURSE THE CONTACT DUE TO THE MODULE BEING REPLACED AND NOT JUST THE FAN BLADES. UPDATED 1/19/2007 - THE VEHICLE HAD BEEN OVERHEATING AS A RESULT OF THE FAILURE. *NM

AUTOMATIC CLIMATE CONTROL DOES NOT BLOW AIR AT THE SAME VELOCITY FROM ALL VENTS. SOME VENTS GET LOTS OF AIR, SOME BARELY BLOW AIR AT ALL. IN ADDITION, I HAVE HAD THIS PROBLEM ADDRESSED TWICE, AND STILL GET HOT AIR FROM DRIVER AND COLD AIR ON PASSENGER WHEN BOTH SHOULD BLOW HOT AIR. *NM

DT*: THE CONTACT STATED THE DRIVER SIDE SEAT BELT WOULD NOT RETRACT. THE DEALER WAS NOT CONTACTED. ALSO, WHEN ATTEMPTING TO USE THE PARKING BRAKE, THE LEVER SNAPPED, AND WENT LOOSE. THE DEALER DETERMINED THE CABLE NEEDED TO BE REPLACED.

2002 JEEP GRAND CHEROKEE - CLIMATE CONTROL BLEND DOOR FAILURE. THE PASSENGER SIDE TEMPERATURE BLEND DOOR FAILED AT 53K MILES. THIS IS A KNOWN PROBLEM WITH ALL JEEP GRAND CHEROKEES. THE FAILURE WAS REPAIRED UNDER A SELF PURCHASED (I.E NON-CHRYSLER) WARRANTY WITH A $250 DEDUCTIBLE. THE WARRANTY COMPANY WOULD NOT REPAIR THE DRIVERS SIDE BEND DOOR, THUS THIS REPAIR WILL MOST LIKELY NEED TO BE PERFORMED AGAIN. *NM

I AM HEARING A GRINDING SOUND UNDER MY DASH WHICH IS ONE OF THE REPORTED FIRST SYSTEM OF A FAILURE. *JB

HVAC BLEND DOORS FAIL CAUSING INADEQUATE DEFROSTING OF WINDSHIELD. *JB

MY WIFE & I OWN A 2002 JEEP GRAND CHEROKEE THAT WE PURCHASED NEW. WE HAD OVERHEATING PROBLEMS WITH THE VEHICLE AND TOOK IT TO OUR CHRYSLER DEALERSHIP JUNE 23, 2006 TO HAVE IT REPAIRED. THE DEALERSHIP DETERMINED THAT AMONG OTHER THINGS, THE COOLING FAN WAS NOT WORKING PROPERLY AND NEEDED TO BE REPLACED. I HAD RESEARCHED THE PROBLEM AND LEARNED FROM YOUR WEBSITE THAT ON JUNE 6TH,, 2006 CHRYSLER GROUP ANNOUNCED THAT IT WAS RECALLING OUR JEEPS COOLING FAN FOR POTENTIAL SEPARATION OF THE FAN BLADES (ATTACHMENT). I TOLD OUR REPAIR ADVISOR OF THE ANNOUNCED RECALL AND DESPITE HAVING AN UNRELATED PROBLEM WITH THE FAN I DIDN'T WANT TO PAY TO REPLACE A PART THAT CHRYSLER WAS GOING TO REPLACE PER THE RECALL. HE TOLD ME THAT BECAUSE CHRYSLER HAD NOT COMPLETED THE ADMINISTRATION OF THE RECALL I WOULD HAVE TO COVER THE COST OF REPAIRS BUT WOULD BE REIMBURSED WHEN THE RECALL MADE IT THROUGH THE SYSTEM. ON AUGUST 30, CHRYSLER COMPLETED THE ADMINISTRATION OF THE RECALL; I FOLLOWED THE INSTRUCTIONS FOR REIMBURSEMENT AND WAS REACHED BY A CHRYSLER CUSTOMER SERVICE REPRESENTATIVE BY TELEPHONE. THE REPRESENTATIVE STATED THAT I WAS NOT GOING TO BE REIMBURSED FOR REPAIRS BECAUSE THE RECALL NOTIFICATION OCCURRED AUGUST 30 AND I HAD REPLACED THE RECALLED FAN JUNE 22ND FOR AN UNRELATED PROBLEM. I STATED THAT THE RECALL WAS ANNOUNCED JUNE 6TH; I REPLACED THE FAN AFTER THAT DATE; MY STATEMENT FELL ON DEAF EARS. I BELIEVE CHRYSLER IS FAILING TO LIVE UP TO THE RECALL; CHRYSLER SHOULD REIMBURSE ME FOR THE RE

VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *JB

MY JEEP GRAND CHEROKEE'S VENTILATION SYSTEM HAS A FAULT COMPONENT WHICH CAUSES THE VENTS TO BLOW ALL COLD OR ALL HOT AIR. IT CAUSES MY WINDSHIELD TO FOG UP UNCONTROLLABLY. THE REPAIR SHOULD REALLY BE THE PRODUCT OF A FACTORY RECALL, INSTEAD, IT WILL COST ME APPROX $1400 TO FIX THIS PROBLEM ON MY OWN. I KNOW THIS IS A MAJOR FAILURE POINT ON THESE VEHICLES FROM 1999-2004. IT IS A MAJOR SAFETY CONCERN AND I AM WILLING TO FILE A CLASS-ACTION SUIT AGAINST DAIMLER CHRYSLER AS A RESULT OF THIS FAILURE. *JB

MY 2002 JEEP GRAND CHEROKEE LIMITED IS BLOWING COLD AIR OUT THE PASSENGER SIDE AND MAKES A CREAKING SOUND IN THE DASH EVEN WHEN THE VEHICLE IS OFF. *NM

POPPING AND CREAKING NOISES BEHIND THE DASH WHEN USING THE HEATING AND COOLING UNIT OF THE 2002 JEEP WITH DUAL CLIMATE. SOMETIMES DOESN'T SEEM TO WORK CORRECTLY. *NM

BLOWER SYSTEM BLEND DOOR FAILURE. *NM

DEFECTIVE HVAC BLEND DOORS ON JEEP GRAND CHEROKEES FROM 99-04. UNDER NORMAL USE THESE BLEND DOORS FAIL AND REQUIRE A $1800 FIX THAT REQUIRES TOTAL DISASSEMBLY OF THE INTERIOR OF THE VEHICLE BY A TRAINED DEALER MECHANIC. IN ORDER TO HAVE ADEQUATE HEAT AND COOLING IN MY VEHICLE I HAD TO PAY TO GET IT FIXED. *NM

DT*: THE CONTACT STATED THE PASSENGER SEAT OVERHEATED. THE OCCURRENCE DID NOT CAUSE A FIRE. THE VEHICLE HAD NOT BEEN TO A SERVICE DEALER. UPDATED 12/28/2006 - THE CONSUMER VEHICLE WAS NOT INCLUDED IN THE HEATED SEAT RECALL. THE CONSUMER FEELS THAT THE 2002 MODELS SHOULD BE INCLUDED BECAUSE THEY HAVE THE SAME PARTS. *NM

HEATED SEATS GET WAY TO HOT THEY BURN YOUR LEGS AND THEN SHORT OUT AND BURN THE FOAM IN THE SEAT WHICH COULD CAUSE A FIRE. *JB

DT*: THE CONTACT STATED WHILE DRIVING 65 MPH ON NORMAL ROAD CONDITIONS, THE WINDSHIELD DEFROSTER DID NOT WORK. THERE WERE NO WARNING LIGHTS ILLUMINATED PRIOR TO THE INCIDENT. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, WHO DETERMINED THE MID CASE BLEND NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALSO CONTACTED, WHO EXPRESSED THE FAILURE WAS NOT A SAFETY FEATURE AND THE REPAIR MUST BE COVERED BY THE CONTACT. THE CONTACT EXPRESSED CONCERN BECAUSE A LACK OF VISIBILITY SHOULD BE CONSIDERED A SAFETY RISK AND THE REPAIR WAS RATHER EXPENSIVE.

DT*: THE CONTACT STATED WHEN ATTEMPTING TO STOP THE VEHICLE, A LOUD NOISE WAS HEARD FROM THE FRONT END, AND IT VIBRATED. ALSO, THE ELECTRIC CONNECTION TO THE HEATER FAILED CAUSING A LACK OF HEAT. THE DEALER COULD FIND NO PROBLEM WITH THE FRONT OF THE VEHICLE. HOWEVER, THE DEALER WAS NOT CONTACTED ABOUT THE ELECTRICAL PROBLEM WITH THE HEATER. *AK

ON OCTOBER 13 2006, PASSENGER SIDE WINDOW STOPPED FUNCTIONING, ON DECEMBER 4 2006, DRIVER SIDE WINDOW STOPPED FUNCTIONING, IT WAS A LOUD POP AND THE WINDOW STOPPED WORKING AND WOULD SLIDE DOWN BY ITSELF. *JB

DT*: THE CONTACT STATED WHILE DEPRESSING THE AUTOMATIC POWER WINDOW CONTROL FOR THE FRONT PASSENGER SIDE WINDOW, IT FAILED TO OPERATE, AND WOULD NOT ROLL DOWN. TWO WEEKS LATER, THE FRONT DRIVER SIDE WINDOW FAILED TO OPERATE AS WELL IN THE SAME FASHION. THE DEALER WAS ALERTED. UPDATED 2/12/2007 - *NM

THE DEFROSTER/DEFOGGER SYSTEM HAS FAILED PREVENTING WARM AIR FROM CIRCULATING TO THE DEFROST DUCTS MAKING IT UN-SAFE AND IN-OPERABLE TO DRIVE THIS VEHICLE IN WEATHER THAT WOULD REQUIRE THE DEFROSTER/DEFOGGER SYSTEM. NM

UNDER NORMAL USE OF MY 2002 GRAND CHEROKEE OVERLAND, THE AUTOMATIC CLIMATE CONTROLS SYSTEM HAS STARTED TO NOT WORK PROPERLY. THE PROBLEM IS THAT WHEN THE HEAT IS ON, COLD AIR WILL BLOW ON THE PASSENGER SIDE AND THE FRONT DEFROST WILL NOT WORK PROPERLY EITHER. I HAVE NOT FIXED THE FAILURE YET BECAUSE THE REPAIRS COST OVER $800 AND I CAN'T AFFORD IT. *NM

FAILED HVAC BLENDER DOORS HAVE CAUSED VEHICLE TO LOSE HEAT FUNCTIONALITY. THIS IS CAUSING THE CAR TO BE UNABLE TO DEFROST SO DURING POOR WEATHER CONDITIONS THE VEHICLE IS UNUSABLE. *NM

HEATER NO LONGER WORKING.. DEALER FOUND TO BE "FAULTY BLEND DOOR" AND "RECIR DOOR". THE ISSUE CAUSES WINDOWS TO FOG MAKING IT DIFFICULT TO SEE WHILE DRIVING. I WAS QUOTED $1200-1600 TO HAVE REPAIRED AT DEALER.. IT'S TOO EXPENSIVE AS I'M ON A VERY LIMITED BUDGET... BUT VERY CONCERNED ABOUT THE SAFETY OF THIS VEHICLE*JB

BLEND DOOR IN THE VENTILATION SYSTEM FAILED AFTER ONLY 40K MILES, CAUSING COLD AIR TO BLOW THROUGH THE VENTS ON THE PASSENGER SIDE, EVEN WHEN THE HEAT WAS ON. COST OF REPAIR WAS ~ $900 PARTS AND LABOR. *JB

WITHOUT ANY WARNING AND BEFORE I KNEW OF ITS COMMONALITY I NOTICED MY DEFROSTER NOT ABLE TO KEEP UP AND THEN I HAD NO HEAT FROM ANY VENTS..BLEND DOOR FAILURE IN 2002 JEEP GRAND CHEROKEE, NO HEAT AT ALL OUT OF ANY VENTS, TERRIBLE DEFROSTER FUNCTION, VERY DIFFICULT TO GAIN VISIBILITY IN ANY INCLEMENT WEATHER... I REPAIRED IT MYSELF TO A COST OF $300 OR SO AND AROUND TEN HOURS LABOR, ALL WITH OEM CHRYSLER PARTS, THEN ONE YEAR LATER ANOTHER FAILURE OF THE SAME PARTS.... *JB

POWER WINDOW REGULATORS HAVE FAILED ON ALL FOUR WINDOWS ON MY 2002 JEEP GRAND CHEROKEE. I KNOW THAT I AM NOT THE ONLY ONE WITH THIS PROBLEM, AND IF ENOUGH PEOPLE HAVE BEEN AFFECTED, HOPEFULLY NHTSA WILL PRESSURE THE MANUFACTURER INTO RECALLING THESE VEHICLES. *JB

MY JEEP GRAND CHEROKEE HAS A BAD VENTILATION SYSTEM. THIS IS A MANUFACTURING DEFECT WHICH AFFECTS ALL JEEP GRAND CHEROKEE'S MANUFACTURED WITH AUTO CLIMATE CONTROLS FROM 1999-2004. I HAVE HAD TO BRING MINE IN FOR REPAIR TWICE NOW, AND IT HAS ONCE AGAIN FAILED. THE LEVERS IN THE VENTILATION DUCTS HAVE PLASTIC COMPONENTS WHICH, OVER TIME, BREAK DOWN AND CRACK CAUSING COLD-ONLY OR HOT-ONLY AIR TO BLOW FROM THE VENTS. THIS ISSUE CAUSES MAJOR FOGGING OF THE WINDSHIELD AT TIMES DEPENDING UPON HOW THE LEVERS GET STUCK, WHICH IS A SERIOUS AND MAJOR SAFETY CONCERN- I HAVE TO PULL OVER AND WIPE THE WINDSHIELD DOWN SO I CAN SEE. I LEAD A GROUP COMPRISED OF OVER 1000 PEOPLE WHO HAVE FORMED EXPRESSLY AS A RESULT OF THIS MATTER; ALL OF OUR VEHICLES ARE AILING, AND REST ASSURED, THERE ARE THOUSANDS MORE OUT THERE WITH THIS PROBLEM WHO PROBABLY AREN'T EVEN AWARE OUR GROUP UNITED AGAINST DAIMLER CHRYSLER EVEN EXISTS. IT WOULD BE IN DC'S BEST INTEREST TO ISSUE A RECALL OR SETTLEMENT AGREEMENT BEFORE THIS TURNS INTO ANOTHER CLASS-ACTION SUIT LIKE THEY EXPERIENCED WITH THE 99-03 JEEP GRAND CHEROKEE BRAKE ROTOR/CALIPER MATTER EARLIER IN THE YEAR. *JB

BLEND DOOR ASSEMBLY AND HEATER CORE FAILED ON 2002 JEEP GRAND CHEROKEE. RESULTED IN LOSS OF DEFROSTER FOR FRONT WINSHIELD WHICH RESULTED IN LOSS OF VISION THROUGH WINDSHIELD. REPLACED HEATER CORE, BLEND DOOR ASSEMBLY, ACTUATOR, AND RECIRCULATION DOOR ASSEMBLY. *NM

DT*: THE CONTACT STATED A NHTSA RECALL LETTER # 06V199000 REGARDING THE ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN WAS RECEIVED AFTER THE FAN BLADES FRACTURED AND CAUSED DAMAGE TO THE RADIATOR AND THE ENGINE, WHILE DRIVING 5 MPH. AN INDEPENDENT SERVICE DEALER REPLACED THE FAN AND REPAIRED THE RADIATOR. THEN THE VEHICLE WAS TOWED TO THE SERVICE DEALER FOR REPAIR TO THE ENGINE. THE MANUFACTURER WAS NOTIFIED.

2002 GRAND CHEROKEE DUAL CLIMATE CONTROL LOST HEAT IN BOTH ZONES. *TS THE CONSUMER STATED THE PROBLEM WAS DUE TO THE WEAK BLEND AND RECIRCULATION DOORS IN THE HVAC SYSTEM. THE DOORS ARE TURNED BY A MOTOR ATTACHED TO THE BOTTOM OF THE DOOR AT THE END OF A HINGE SHAFT. THE MOTOR STOPS TURNING WHEN THERE IS ENOUGH PHYSICAL RESISTANCE FROM THE DOOR STOPPING AGAINST ITS HOUSING. THIS PUTS STRESS ON THE SHAFT/DOOR JUNCTION AND OVER TIME STRIPS THE SHAFT SO THAT IT SPINS ALMOST INDEPENDENTLY OF THE DOOR. THE MOTOR THEN EXPERIENCES LITTLE RESISTANCE AND KEEPS TURNING. *JB

SEVERAL MONTHS AGO I LOST HEAT ON THE PASSENGERS SIDE IN MY 2002 JEEP GRAND CHEROKEE LIMITED 4X4 SPORT UTILITY 4DR. I HAD BEEN TRYING TO SAVE UP SOME MONEY TO GO HAVE THIS FIXED,AND HAD BEEN SEARCHING ALL OVER THE INTERNET LOOKING ON JEEP' WEBSITES EVEN, TRYING TO FIGURE OUT WHAT WAS WRONG WITH MY JEEP. THEN ON FRIDAY, NOVEMBER 10, 2006, THE DRIVER SIDE HEAT QUIT WORKING DURING A SNOW STORM. I LEFT WORK ABOUT 5:00 PM AND IT WAS SNOWING AND STARTING TO FREEZE. THE WINDOWS WERENT GETTING FOGGY OR ANYTHING THEY WHERE JUST ICING UP IT GOT TO THE POINT WHERE I COULD ONLY SEE OUT OF A LITTLE SPOT RIGHT WHERE THE FAN BLEW ON THE WINDOW. I WENT 35 MPH ON A 65 MPH SPEED ZONE BECAUSE ONCOMING TRAFFIC WOULD TEMPORARILY BLIND ME. I DON'T LIVE IN FLORIDA, I LIVE IN MONTANA. WHAT ARE PEOPLE AROUND HERE SUPPOSE TO DO WHEN THIS HAPPENS TO THEM. STOP ON THE SIDE OF THE ROAD TO SCRAPE THE ICE OF THEIR WINDOWS, AS ANOTHER VEHICLE PLOWS OVER THEM, DUE TO THE ICY ROAD CONDITIONS. IN MONTANA WE HAVE LONG COMMUTES, SOME PEOPLE DRIVE FROM RED LODGE ALL THE WAY TO BILLINGS. IT TAKES AN HOUR AND TO 2 HOURS DEPENDING ON THE WEATHER. WE DON'T HAVE TAXIS. THIS PROBLEM CAN HAPPEN AT ANY TIME. THIS MAY NOT BE A PROBLEM TO PEOPLE IN A WARMER CLIMATE, BUT IT IS TO PEOPLE UP NORTH. A VERY COMMON PROBLEM IN 1999-2004 MODEL GRAND CHEROKEES HAS BEEN WEAK BLEND AND RECIRCULATION DOORS IN THE HVAC SYSTEMS. IN JANUARY OF 2004 JEEP ISSUED AN INFORMATIONAL TSB (#24-001-04) WHICH INTRODUCED NEWLY DESIGNED SUB ASSEMBLI

I HAVE A 2002 JEEP GRAND CHEROKEE WHICH HAD AN EXCESSIVE PULL TO THE RIGHT. I TOOK IT TO A CHRYSLER DEALERSHIP TO HAVE AN ALIGNMENT DONE. I WAS TOLD BY THE DEALERSHIP THAT AN ALIGNMENT COULD NOT BE DONE AS PER TECH. BULLETIN #02-006-04. THAT SOME VEHICLES MAY HAVE A DRIFT TO THE RIGHT AND CAN ONLY BE CORRECTED BY REPLACING THE MANUFACTURES FRONT UPPER BALL JOINTS WITH OFF-SET BALL JOINTS. I WAS ALSO TOLD SINCE THE VEHICLE WAS UNDER THE MANUFACTURES WARRANTY, THEY WOULD NOT COVER IT, IT WOULD COST ME APPROX. $1200.00 TO REPLACE THEIR MISTAKE. IF THE VEHICLE PULLS TO THE RIGHT, IT TO ME IS A SAFETY ISSUE, WHICH SHOULD BE A RECALL. *JJB

I AM CONTACTING THE NHTSA DUE TO A DESIGN FLAW IN THE HVAC SYSTEM OF OF 1999 - 2004 JEEP GRAND CHEROKEES. THE CAUSE OF THIS PROBLEM IS THE EXACT SAME ONE THAT COUNTLESS OTHERS HAVE BEEN IN COMMUNICATION. WHO ARE EXPERIENCING THIS PROBLEM DUE TO THE WEAK BLEND AND RECIRCULATION DOORS IN THE HVAC SYSTEMS. THE DOORS ARE TURNED BY A MOTOR ATTACHED TO THE BOTTOM OF THE DOOR AT THE END OF A HINGE SHAFT. THE MOTOR STOPS TURNING WHEN THERE IS ENOUGH PHYSICAL RESISTANCE FROM THE DOOR STOPPING AGAINST ITS HOUSING. THIS PUTS STRESS ON THE SHAFT/DOOR JUNCTION AND OVER TIME STRIPS THE SHAFT SO THAT IT SPINS ALMOST INDEPENDENTLY OF THE DOOR. TO ADDRESS THIS PROBLEM, DAIMLER-CHRYSLER RELEASED TSB 2400104 - NEW HVAC SUB-ASSEMBLY REPLACES BLEND OR RECIRC DOOR COMPONENTS. THESE NEW PARTS COST LESS THAN $200 ACCORDING TO THE BULLETIN, BUT I FIND IT HARD TO BELIEVE THAT DAIMLER-CHRYSLER EXPECTS THEIR CUSTOMERS TO PICK UP THE TAB ON A DESIGN FLAW. ESPECIALLY A DESIGN FLAW THAT IS SO LABOR INTENSIVE THAT EVEN THOUGH THE PARTS ARE LESS THAN $200, THE FINAL BILL WILL BE IN THE $1,000 AREA. BECAUSE IT IS NO RECALL FOR THIS, THE RESPONSIBILITY OF THIS FALLS TO THE CONSUMER, DESPITE THIS BEING A VERY OBVIOUS CASE OF BAD DESIGN. THERE WERE NO EVENTS LEADING UP TO THIS FAILURE OTHER THAN DAIMLER CHRYSLER SELLING A DEFECTIVE PRODUCT TO THE PUBLIC. A DEFECT THAT EFFECTS A VERY BASIC NECESSITY - HEAT. THIS FAILURE RESULTS IN NOT ONLY AN UNACCEPTABLE COMFORT FACTOR, BUT ALSO EFFECTS VISIBILITY WHEN HOT AIR N

DT*: THE CONTACT STATED ON THREE OCCASIONS, AFTER THE VEHICLE WAS DRIVEN FOR A SHORT DISTANCE THEN TURNED OFF, AND THEN TURNED ON 15 MINUTES LATER, THE VEHICLE ACCELERATED UNCONTROLLABLY AFTER BEING PUT INTO DRIVE. THE ENGINE HAD TO BE TURNED OFF TO STOP THE ACCELERATION. THE VEHICLE WAS DRIVEN TO THE DEALERSHIP, WHERE THE COMPUTER FOUND NO CODES AND THE PROBLEM COULD NOT BE DUPLICATED. UPDATED 12/12/2006 - THE JEEP IS PRESENTLY PARKED IN THE CONSUMER'S GARAGED BECAUSE IT IS UNSAFE TO DRIVE. *NM

DT*: THE CONTACT STATED THE AIR CONDITIONING FAN FAILED. THERE WERE NO PRIOR WARNINGS PRIOR TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER, WHO REPLACED THE AIR CONDITIONING FAN.

DT*: THE CONTACT STATED ALL THE TIRES WERE LOSING AIR. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP, WHO DETERMINED THE RIMS WERE CUTTING INTO THE BEAD OF THE TIRES AND CAUSING THE TIRES TO LOSE AIR. THE RIMS NEEDED TO BE REPLACED.

ON 10-30-06 THE DRIVER SIDE WINDOW OF MY 2002 JEEP GRAND CHEROKEE FAILED. I WAS INFORMED BY THE DEALER THAT IT WAS PROBABLY A REGULATOR AND THE COST WOULD BE APPROXIMATELY $550.00. THE JEEP HAS 33,000 MILE ON IT AND HAS A 7 YEAR 70,000 MILE WARRANTY, THE DEALER STATED THAT THE PART WAS NOT COVERED BY THE WARRANTY. I HAD IT REPLACED AT SUPERIOR WINDOW GLASS, THE PART AND LABOR COSTS WERE $343.00. THIS SHOULD HAVE BEEN COVERED BY DAIMLER CHRYSLER CORPORATION. *JB

2002 GRAND CHEROKEE LOST HEAT ON BOTH ZONES OF THE DUAL CLIMATE CONTROL. *TS THE CONSUMER FEELS THAT THE MANUFACTURER SHOULD FIX THE SYSTEM FREE OF CHARGE. *NM

DT*: THE CONTACT STATED WHILE DRIVING 35 MPH, THERE WAS A LOUD CLUNKING NOISE HEARD FROM THE FRONT END OF THE VEHICLE. THIS WAS FOLLOWED BY THE TEMPERATURE WARNING LIGHT ILLUMINATING, AND THE ENGINE OVERHEATING. THE VEHICLE WAS TOWED TO A SERVICE DEALER, WHO DETERMINED THAT THE COOLING FAN HAD SEPARATED. THE RADIATOR FAN, THE SHROUD AND THE RADIATOR WERE ALL REPLACED. THERE WAS A NHTSA RECALL # 06V199000, WHICH PERTAINS TO THE ENGINE COOLING FAN. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.

2002 GRAND CHEROKEE OVERHEATED AND HAD TO BE TOWED TO MECHANIC. FAN BLADE SEPARATED FROM THE FAN, WHICH PUT A HOLE IN THE RADIATOR. *TS THE FAILURE OCCURRED ON AUGUST 24, 2006. THE CONSUMER FEELS THAT THE FAILURE STEMS FROM A RECALL THAT WAS ISSUED ON AUGUST 30, 2006 BY DAIMLER CHRYSLER. THE DEALER THAT SERVICED THE VEHICLE INDICATED THAT THE VEHICLE WOULD NOT BE COVERED UNDER THE RECALL BECAUSE THE FAILURE OCCURRED PRIOR TO THE RECALL BEING RECEIVED. AFTER REPAIRED THE VEHICLE OVERHEATED AGAIN. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THAT THE FAN RELAY SWITCH HAD TO BE REPLACED AS WELL AS THE THERMOSTAT. WHILE REPAIRING THAT PROBLEM THE TECHNICIAN FOUND OUT THAT THE VEHICLE HAD A BLOWN HEAD GASKET. THE DEALER DIDN'T HAVE THE PARTS AVAILABLE TO REPLACE IT. THE HEAD GASKET WAS REPLACED UNDER WARRANTY. THE TRANSMISSION CABLE BROKE WHILE THE DEALER WAS TEST DRIVING THE VEHICLE. THE CONSUMER REQUEST REIMBURSEMENT FOR ALL REPAIRS. *NM

CONSUMER COMPLAINT REQUESTING REIMBURSEMENT FOR ELECTRIC RADIATOR FAN ON 2002 GRAND CHEROKEE. *TS THE FAILURE OCCURRED WHILE THE VEHICLE WAS BEING DRIVEN 65 MPH. THE FAN BROKE IT CAUSED DAMAGE TO THE RADIATOR WHICH CAUSED THE VEHICLE TO OVERHEAT. *NM

FRONT DRIVERS SIDE WINDOW REGULATOR FAILED AND WINDOW FELL INTO DOOR. *NM

I BOUGHT MY 2002 JEEP GRAND CHEROKEE NEW. SINCE THAT TIME I HAVE HAD TO REPLACE THE REGULATOR IN THE WINDOW MECHANISM THREE TIMES. THE FRONT DRIVER'S SIDE WINDOW WENT OUT WHILE THE VEHICLE WAS STILL UNDER WARRANTY. THE FRONT PASSENGER SIDE WINDOW WENT OUT AFTER THREE YEARS AND THE REAR DRIVER'S SIDE WINDOW WENT OUT SIX MONTHS LATER. IN ALL CASES WHEN THIS HAPPENED THE WINDOW FALLS DOWN INTO THE DOOR AND WILL NOT STAY IN THE UP POSITION. THE LAST TIME IT HAPPENED WAS DURING A FREEZING RAIN STORM WITH MY 16-MONTH OLD IN THE BACK SEAT. NOT BEING ABLE TO KEEP A WINDOW CLOSED IS A HAZARD IN MANY WAYS. THINGS CAN BLOW INTO THE VEHICLE, THINGS CAN BLOW OUT OF THE VEHICLE INTO THE ROADWAY, ETC. WHEN I MENTIONED TO THE DEALER THAT REPLACED THE MOST RECENT REGULATOR THAT THREE OF THE SAME COMPONENT GOING OUT WAS A LITTLE MORE THAN A COINCIDENCE, HE AGREED AND SAID THEIR SHOP HAD REPLACED QUITE A FEW OF THOSE LATELY. I HAVE LITERALLY ROLLED DOWN THE BACK WINDOW LESS THAN 20 TIMES EVER SINCE HAVING THE VEHICLE SO I KNOW IT IS NOT "WEAR AND TEAR." THIS IS OBVIOUSLY A COMPONENT DEFECT. *NM

2002 JEEP GRAND CHEROKEE. STEERING WHEEL BEGAN MAKING STRANGE SOUNDS. STEERING GEAR AND ASSOCIATED PARTS WERE REPLACED. SHORTLY AFTER, STRANGE SOUNDS RETURNED, THE STEERING BEGAN TO BECOME COMPLETELY UNASSISTED AT LOW SPEEDS FOR A BRIEF SECOND. THE PROBLEM CAUSES QUITE A SCARE AND CAUSES TEMPORARY LOSS OF CONTROL. THIS IS ASSOCIATED WITH LOW SPEED IDLE. DAMAGE IS IMMINENT WITHOUT REPAIR. THIS PROBLEM IS WELL DOCUMENTED AMONG JEEP CHAT ROOMS. SECOND WELL DOCUMENTED PROBLEM AMONG JEEP OWNERS. FAULTY POWER WINDOW UNITS THAT FAIL WITHOUT WARNING AND CAUSE WINDOW TO BE STUCK UP OR DOWN. THIS CAUSES DRIVER TO BE FORCED TO DRIVE WITH OPEN NON RESPONDING WINDOWS IN A VARIETY OF WEATHER CONDITIONS, OBVIOUS SAFETY AND HEALTH HAZARD. THIRD CHRONIC HAZARD WELL KNOWN TO JEEP OWNERS AS WELL AS JEEP. THE BLEND DOORS ON A/C CONSISTENTLY FAIL RIGHT AFTER WARRANTY PERIOD. THIS CAUSES A FAILURE OF THE DEFROSTER AND OBVIOUS DANGER, AS WELL AS DRIVERS ARE FORCED TO DRIVE WITH CONSTANT UNHEATED AIRFLOW UNTIL COSTLY REPAIR. JEEP IS WELL AWARE OF THESE PROBLEMS BUT REFUSES TO ACKNOWLEDGE A CONSISTENT PROBLEM AND OFFER CORRECTION FOR ALL AFFECTED VEHICLES. *NM

MY 8 YEAR OLD DAUGHTER HAD A PULMONARY APPOINTMENT. WE WERE LEAVING THE DOCTOR'S OFFICE, A LOT OF TRAFFIC, I DROVE ON THE ON RAMP TO THE HIGHWAY 285 WESTBOUND. WHILE DRIVING ONTO THE INTERSTATE, MY JEEP GRAND CHEROKEE '02, A BEEP SOUNDED, I LOOKED AT THE DASHBOARD AND THE "AIRBAG" LIGHT CAME ON AND WITHIN NOT EVEN A SECOND, BOTH AIRBAGS DEPLOYED WHILE I WAS DRIVING. THE STEERING WHEEL IS DESTROYED, THE DASHBOARD AND THE FRONT GLASS. SMELL AND SMOKE FILLED THE SUV WHILE I WAS ABLE TO DRIVE THE SUV OVER TO THE SIDE OF THE HIGHWAY. MY CHILD WAS CRYING FROM BEING SO SCARED. I CALLED THE DEALER THAT I ALWAYS USED TO SERVICE MY JEEP TO SEE IF I COULD DRIVE OFF THE HIGHWAY. I WAS AFRAID BEING ON A BUSY ATLANTA HIGHWAY, A CRYING 8 YEAR OLD AND SMOKE COMING OUT OF THE SUV. THEY TOLD ME NO AND TO CALL CHRYSLER FOR TOW. I DID AND THEY WERE GOING TO TAKE ME TO THE NEAREST JEEP DEALER (ROSWELL, GA) BUT WOULD BE 50 MIN. WAIT. I EXPLAINED TO THEM THAT I WAS ON AN EXTREME BUSY HIGHWAY, AND 8 YEAR OLD AND HAD TO GET OFF THIS HIGHWAY NOW. WHILE TALKING, A TOW TRUCK PULLED OFF IN FRONT OF ME. HE SPOKE TO CHRYSLER AND ARRANGED FOR "PAYMENT DIRECTLY FROM CHRYSLER" AND DROVE US TO ROSWELL, GA. THE DEALER WOULD NOT GIVE ME A RENTAL CAR. I CALLED MY INSURANCE COMPANY. I GOT RENTAL WHICH THE DEALERSHIP CALLED HERTZ FOR ME AND THEY (HERTZ) PICKED MY CHILD UP AND MYSELF AND DROVE US TO THEIR SHOP TO GET A CAR. I AM NOW DRIVING A RENTAL AND HAVE NO IDEAL WHO IS PAYING FOR THIS. MY HUSBAND CALLED THE MAN

MY 2002 JEEP CHEROKEE IS NOT EQUIPPED WITH A SECURE LATCH FOR THE USE OF A SAFETY SEAT IN THE REAR PASSENGER SEAT ACCORDING TO CHRYSLER THEY ARE NOT REQUIRED TO PUT IT THERE. *JB

ANYTIME I STEP ON THE GAS PEDAL AND IT CHANGING INTO ANOTHER GEAR, THE CAR STALLS AND WITH A VIOLENTLY PUSH FORWARD. THIS HAPPENS EVERY TIME I AM SPEEDING AND IT CHANGES GEARS. ALMOST EVERYONE WHO SITS IN MY CAR COMPLAINS ABOUT THIS ROCKING AND TELLS ME IT MAY INJURE ME SOMEDAY. *JB

AT APPROXIMATELY 9:20 AM ON 09/19/06 ONE OF MY CAR WASH EMPLOYEES WAS PULLING A CUSTOMERS CAR FORWARD OUT OF THE CAR WASH BAY AND SUDDENLY THE VEHICLE ACCELERATED OUT OF CONTROL CROSSING BOTH THE WESTBOUND AND EASTBOUND LANES OF FULLERTON AVE AND CRASHING INTO A TREE ACROSS THE STREET FROM THE CAR WASH. THE CAR SUFFERED EXTENSIVE DAMAGE AND MY EMPLOYEE WAS TRANSPORTED BY AMBULANCE TO ILLINOIS MASONIC AND IS CURRENTLY HOSPITALIZED FROM THE INJURIES HE SUSTAINED AS A RESULT OF THE ACCIDENT. *NM

AT 26,164 MILES THE RIGHT STOP LIGHT BULB WOULD NOT FUNCTION. THIS WAS REPLACED UNDER WARRANTY. AT 54,538 MILES THE LEFT STOP LIGHT BULB WOULD NOT FUNCTION. THIS WAS REPLACED AT A COST OF $191.40. THE ORIGINAL LAMP ASSEMBLIES ARE DEFECTIVE AND A SAFETY HAZARD. THE MFG. HAS EVEN REDESIGNED THE REPLACEMENT LAMP ASSEMBLY. ALL LAMP ASSEMBLIES SHOULD BE RECALLED AND REPLACED AND OWNERS THAT PAID TO HAVE THIS SAFETY HAZARD CORRECTED SHOULD BE REIMBURSED. *JB

FAILURE OF HEATING SYSTEM ON PASSENGER SIDE OF VEHICLE. THE FAILURE OF A BLEND DOOR CAUSED ONLY COLD AIR TO BE SENT TO ALL PASSENGER SIDE AIR DISCHARGES WHICH INCLUDE THE WINDSHIELD DEFROSTER. ON COOL MORNING THE PASSENGER SIDE WINDSHIELD WOULD NOT CLEAR COMPLETELY OF DEW, THIS PROBLEM COULD SEVERELY COMPROMISE SIGHT OUT OF THE RIGHT SIDE IN THE WINTER MONTHS. SEVERAL WEB SITES THAT WERE VISITED WHILE RESEARCHING CAUSE INDICATED THAT THIS IS A COMMON PROBLEM AND PARTS HAVE BEEN UPGRADED, ALSO STATED THAT DUE TO LABOR INVOLVED THAT IT WAS A VERY COSTLY REPAIR. SOME PEOPLE WRITING IN TO THESE SITES INDICATED THAT REPAIRS WOULD NO BE MADE. INDIVIDUAL DRIVING AS WELL AS THE REST OF THE PUBLIC THAT ARE ON THE ROADWAYS WITH THE AFFECTED VEHICLES. *JB