Page 21 of 30 · complaints 1,001–1,050 of 1,476

2002 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Engine and Engine Cooling › Cooling System › Fan
Filed Feb 6, 2007FL

I RECEIVED A RECALL FOR MY JEEP GRCHER LAREDO-VIN 1J4GX58S82C29XXXX TO REPLACE THE PLASTIC FAN BELT. THE DEALER TAMIAMI CHRYSLER JEEP MIAMI FL, CLAIMED THEY DID NOT HAVE THE PART IN STOCK. AFTER THREE CALL OVER A TWO MONTH PERIOD, NO RESPONSE FORM THE DEAL TO FIX. IN THE MEANTIME THE FAN BELT FRACTURED AND SEPARATED AND DAMAGED THE RADIATOR. WE TOOK THE CAR TO THE DEALER AND THEY FIXED THE PROBLEM, BUT CHARGED US $387.34. *NM

Service Brakes, Hydraulic › Foundation Components › Disc
Filed Feb 2, 2007100 milesFL

TL*- THE CONTACT RECEIVED A SAFETY RECALL NOTICE ABOUT THE FAN IN HER 2002 JEEP GRAND CHEROKEE IN NOVEMBER AND CALLED THE DEALER AND THEY HAVE NOT YET COMPLETED THE REPAIRS. THE VEHICLE HAS BEEN PLACED ON A WAITING LIST. ALSO, THERE WAS A BRAKE FAILURE WHILE DRIVING OVER 40 MPH. THE STEERING WHEEL WOULD VIBRATE SO MUCH THAT IT FELT AS IF IT WERE ABOUT TO COME OFF. THIS INCIDENT HAPPENED OVER 300 TIMES. THE BRAKES WERE FAULTY SINCE SHE BOUGHT THE VEHICLE, BUT THE DEALER ALWAYS TOLD HER THAT NOTHING WAS WRONG, EVEN THOUGH THERE WAS A SAFETY BULLETIN IN PLACE. AFTER THE WARRANTY EXPIRED THE FAILURE WAS DIAGNOSED AND THE COST OF THE REPAIR WAS $1500. THE CONTACT WAS CHARGED FOR SEVERAL FRONT END ALIGNMENTS THAT NEVER SEEM TO ALLEVIATE THE FAILURE. ALSO, THERE WAS RECURRING PROBLEM WITH THE MOTOR OF THE REAR WINDOWS. THE CONTACT HAD ONE MOTOR REPLACED AT A COST OF $300 AND WILL NEED TO REPLACE THE SECOND MOTOR. *AK

Power Train › Automatic Transmission
Filed Feb 2, 2007450,000 milesGA

THE 2002 JEEP GRAND CHEROKEE HAS A FAILURE IN THE TRANSMISSION WITH THE GOVERNOR PRESSURE SOLENOID. THE PROBLEM IS THAT IS PART CONSISTENTLY FAILS EVEN AFTER BEING REPLACED. WHEN DRIVING THE TRANSMISSION BEGINS TO SKIP AND SLOWS ALL THE WAY DOWN. IT CAN CAUSE A CRASH AND INJURE PEOPLE. I HAVE HAD THIS PART REPLACED 3 TIMES WITHIN A 1 1/2 YEAR PERIOD AND THE COST IS NOT CHEAP EVERYTIME IT COST $656.00. THERE NEEDS TO BE A RECALL ON TRANSMISSIONS FOR JEEPS FROM 2000-2002, BECAUSE I AM NOT THE ONLY ONE BEING EFFECTED BY THIS MISHAP. *NM

Visibility › Defroster/Defogger/Hvac System
Filed Feb 1, 200759,000 milesMI

TL* - THE CONTACT CALLED REGARDING 2002 CHRYSLER GRAND CHEROKEE. THE HEATER FAILED IN THE VEHICLE. THE CHRYSLER DEALER HAS DIAGNOSED THE PROBLEM AS THE MID-CASE BLEND DOOR UNIT NEEDING TO BE REPLACED. THE FAILURE MILEAGE WAS 59,000. *AK

Visibility › Defroster/Defogger/Hvac System
Filed Jan 29, 2007GA

STARTED THE CAR AND ONE DAY THE HEATER JUST STARTED BLOWING COLD AIR. NEVER MADE ANY NOISE OR ANYTHING BUT SLOWLY THE PASSENGER SIDE STOPPED BLOWING HOT AIR THEN THE DRIVER SIDE AND EVEN THE WINDSHILED. NO REPAIR HAS BEEN MADE BECUASE OF THE COST RANGING FROM 1,000 TO 1,500 DOLLARS. NEW PARTS NEED TO BE MADE FREE OF THIS DEFECT AND MANUFACTURER SHOULD COVER THE COST OF REPAIR TO EVERY OWNER IN WHICH IT OCCURS. *NM

Visibility › Defroster/Defogger/Hvac System
Filed Jan 29, 200770,500 milesNJ

THE HEAT IN MY 2002 JEEP GRAND CHEROKEE LIMITED (72,500 MILES) STOPPED DISTRIBUTING HEAT. FIRST THE HEAT STOPPED ON THE PASSENGER SIDE, THEN A FEW WEEKS LATER, THE HEAT FAILED EVERYWHERE. I HAD TO GET THE BLENDER DOORS, ACTUATOR, HEATER CORE AND EVAPORATOR REPLACED. THE COST OF THE REPAIR AT A JEEP DEALERSHIP COST NEARLY $1,500. I'VE HEARD THIS IS A COMMON PROBLEM ON THIS MODEL JEEP. *NM

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jan 29, 200731,000 milesNJ

VEHICLES FAILS TO DEFROST ON THE PASSENGER SIDE WINDSHIELD AND DOOR WIDOW DUE TO IT BLOWING COLD AIR ONLY. DEALER REPORTS THAT THIS IS EXTREMELY COMMON AND IS A MANUFACTURING DEFECT THAT THE MANUFACTURER WILL NOT FIX. *JB

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Jan 29, 200749,743 milesGA

ON NOV. 29, 2006, PURCHASED USED 2002 JEEP GRAND CHEROKEE LTD. WITH 49,723 MILES FROM CHRYSLER DEALER. ON DEC. 2, 2006, TRIED TO USE PASSENGER HEATING AND COOLING. COULD GET ONLY COLD AIR. WINDOWS WOULD FOG AND BE UNABLE TO CLEAR CAUSING VISIBILITY AND SAFETY PROBLEM IN ADDITION TO HEATING ISSUE. TOOK BACK TO DEALER WHO REFUSED TO WARRANTY PROBLEM AND QUOTED $1047 TO REPLACE "BLEND DOOR." TOOK TO SECOND CHRYSLER MECHANIC SHOP FOR SECOND OPINION WHO SAID IT WAS NOT BLEND DOOR BUT COULD NOT DIAGNOSE CAUSE OF PROBLEM. CHECK INTERNET FOR SIMILAR PROBLEMS AND POSTED ISSUE ON FORUM AND RESULTED IN FOLLOWING THREAD: HTTP://WWW.TOPIX.NET/FORUM/AUTOS/JEEP-GRAND-CHEROKEE/TSERAT48371ICOB68. THIS FORUM HAS 48 POSTING AS OF THIS DATE WITH SAME OR SIMILAR PROBLEM WITH JEEP GRAND CHEROKEE CARS AND WITH CHRYSLER. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Jan 29, 200747,443 milesNY

2002 JEEP GRAND CHEROKEE CLIMATE CONTROL BLEND DOOR FAILED. THIS CAUSES OUTSIDE AIR TO BLOW FROM THE PASSENGER SIDE OF DASH EVEN WHEN HEAT SETTING IS TURNED TO MAXIMUM TEMPERATURE. DEFROSTING WINDSHIELD UNDER WINTER ICING CONDITIONS VERY DIFFICULT. DEALER WANTED $500 - $1500 FOR REPAIR, DEPENDING ON AMOUNT OF LABOR REQUIRED REMOVAL OF DASH. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Jan 28, 200775,000 milesAL

1) RAPID FOGGING OF FRONT WINDSHEILD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHEILD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS WITH DUEL ZONE VENTILATION SYSTEMS. DEALER SAID NO RECALL DUE TO NO SAFETY CONCERN. ISN'T A WINDOW THAT CAN'T BE DEFROSTED A SAFTY CONCERN? *NM

Visibility › Defroster/Defogger/Hvac System
Filed Jan 27, 200770,000 milesPA

VENTILATION SYSTEM DOES NOT PROPERLY WORK. 1/2 OF SYSTEM BLOWS COLD AIR WHEN HEAT IS REQUESTED OF SYSTEM. KNOWN AND WIDESPREAD ISSUE ON VEHICLE LISTED. CREATES SAFETY ISSUE AS DEFROSTER DOES NOT COMPLETELY AND SAFELY REMOVE FROST/FOG FROM WINDSHIELD. *NM

Visibility › Defroster/Defogger/Hvac System
Filed Jan 27, 200751,474 milesFL

I OWN A 2002 JEEP GRAND CHEROKEE LIMITED WITH 51,474 MILES. I PURCHASED THIS AS A USED CAR ON NOV 30, 2006 FROM A REPUTABLE (?) DEALER. TO MY MISTAKE, WE DID NOT CHECK OUT THE HEAT. WE DO LIVE IN SOUTH WEST FLA. UPON NEEDING HEAT TO TAKE THE DEW OFF MY WINDSHIELD I FOUND I HAVE NONE. MY WINDSHIELD AND SIDE WINDOWS DO NOT CLEAR ON MORNINGS THAT HEAT WOULD HELP IN THAT SITUATION. IT IS EXTREMELY DANGEROUS AS YOU WOULD EXPECT. NO HEAT COMES FROM ANYWHERE. THE DEALER CHECKED IT OUT AND SAID IT WAS A "BLEND AIR DOOR" PROBLEM AND WOULD NOT BE COVERED UNDER A USED AUTO PURCHASE SINCE WE DECLINED THE EXTENDED WARRANTY. (WE TOOK IT BACK ON DEC. 12,2006 TO BE CHECKED OUT AT DEALER) THE DEALER SAID IT WAS A "COMMON PROBLEM THAT COSTS A LOT OF MONEY,USUALLY OVER $1000 TO REPLACE. I THEN ASKED MY OWN MECHANIC HIS OPINION AND HE SAID HE WILL NOT TOUCH THE REPAIR BECAUSE OF THE TIME, LABOR, AND MONEY INVOLVED IN DOING THIS WHEN HE THINKS IT IS A DEALER ISSUE. IF YOU DO AN INTERNET SEARCH FOR BLEND AIR DOOR PROBLEMS YOU WILL FIND THIS A COMMON PROBLEM FOR 2000-2004 JEEPS. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Jan 25, 200774,000 milesNJ

THE PASSENGER SIDE VENTS BLOW COLD. DRIVER SIDE VENTS WORK FINE. *NM

Visibility › Defroster/Defogger/Hvac System › Heater Core
Filed Jan 23, 200751,400 milesNE

I OWN A 2002 JEEP GRAND CHEROKEE LIMITED WITH 51,400 MILES ON IT. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD, (2) FOGGING OF FRONT PASSENGER WINDOWS, (3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY, (1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASH VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A HIGH COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO SERVICE DEPARTMENT AT JEEP AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITED'S WITH DUEL ZONE VENTILATION SYSTEMS. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Jan 22, 200764,000 milesVA

MY BLEND DOORS ARE BROKEN. I RECEIVE NO HEAT FROM THE DRIVERS SIDE. I HAVE SEARCHED EVERY JEEP FORUM I CAN FIND AND HAVE FOUND THIS TO BE A VERY COMMON ISSUE, NOT DUE TO USAGE BUT POOR PLANNING ON THE MANUFACTURERS PART BY USING POOR CONSTRUCTION. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Jan 22, 200755,000 milesAZ

ON MY 2002 JEEP GRAND CHEROKEE LIMITED WITH ONLY 55,000 MILES, THE DEFROST / HEATER DOES NOT WORK PROPERLY. FROM MY LIMITED RESEARCH, IT APPEARS THE BLEND DOOR FOR THE DUAL CLIMATE CONTROL IS AN ISSUE FOR MANY JEEP OWNERS. NOTE: DOES TSB 2041004 APPLY TO THIS ISSUE? *NM

Latches/Locks/Linkages › Doors › Latch
Filed Jan 19, 2007100,065 milesOH

I HAVE A 2002 JEEP GRAND CHEROKEE AND THE REAR DOORS WILL NOT OPEN WHEN UNLOCKED. BOTH DOORS WILL NOT OPEN FROM THE OUTSIDE OR THE INSIDE. I BELIEVE THAT IT IS AN EXTREME SAFETY HAZARD AND AN INCONVENIENCE TO NOT BE ABLE TO HAVE PASSENGERS IN THE BACK SEAT. I HAVE TO HAVE CHILD PASSENGERS CLIMB OVER THE FRONT SEAT. CHRYSLER REFUSES TO PAY FOR THE DEFECT. *JB

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jan 19, 2007CA

AIR CONDITION BLOWING COLD AIR REGARDLESS OF SETTINGS. LOUD NOISES DURING OPERATION. FAILURE TO DEFROST PROPERLY. *JB

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jan 19, 200782,500 milesUT

AUTOMATIC CLIMATE CONTROL SYSTEM FAILED, WAS REPLACED AND NOW THE DEFROST IS NOT WORKING AGAIN AFTER BEING REPAIRED PREVIOUSLY. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Jan 18, 200738,500 milesOH

TL*- THE CONTACT STATED THAT WHILE DRIVING HIS 2002 JEEP GRANDE CHEROKEE (FAILURE MILEAGE 38500) AT 35 MPH IN THE SNOW AT 18 DEGREES, THE DEFROSTER FAILED TO OPERATE PROPERLY. IT BEGAN TO BLOW COLD AIR AND THEN STOPPED FUNCTIONING . THE WINDOWS STEAMED UP AND VISIBILITY WAS POOR. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND HE WAS NOTIFIED THAT THE BLEND DOORS WERE STICKING, AND NOT OPENING AND CLOSING THE WAY THEY SHOULD BE. THE CONTACT IS CONCERNED ABOUT HAVING AN CRASH DUE TO POOR VISIBILITY. *JB

Visibility › Power Window Devices and Controls
Filed Jan 18, 2007TX

2002 JEEP WITH BROKEN WINDOW REGULATOR AND MOTOR**NAR**CC THE FRONT PASSENGER WINDOW WOULD NOT OPERATE AND IT WAS IN THE DOWN POSITION. THE SECOND TIME THE PROBLEM HAPPENED, THE WINDOW WAS ROLLED DOWN ABOUT 2 INCHES, BUT IT CONTINUED TO ROLL ITSELF DOWN. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jan 17, 200716,000 milesFL

SUB STANDARD MATERIALS USED IN FRONT ROTORS FOR 2002 JEEP GRAND CHEROKEE. I BELIEVE IT AFFECTS ALL FROM 1999 TO 2004. *JB

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jan 16, 200742,439 milesWI

THE FRONT BRAKE ROTORS HAVE WARPED FOR THE SECOND TIME IN 42,000 MILES. DRIVING WITH THESE WARPED ROTORS CAUSES THE STEERING WHEEL TO SHAKE VIOLENTLY AND BRAKE APPLICATION AT THE WHEELS TO BE UNEVEN. THE SHAKING IS MORE PRONOUNCED WHEN BRAKING FROM SPEEDS ABOVE 40 MPH. THIS IS A VERY UNSAFE CONDITION ESPECIALLY ON WET OR ICY SURFACES. THE DEALER REFUSES TO REPLACE THE ROTORS UNDER WARRANTY. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Jan 16, 200790,000 milesMN

NO HEAT ON THE PASSENGER SIDE. WINDSHIELD FOGGED UP ON PASSENGER SIDE. DEFROSTER DIDN'T WORK. GREASY SUBSTANCE ON INSIDE WINDSHIELD AND WINDOWS. DIAGNOSIS: SHAFT ON BLEND DOOR BROKEN IE. NO HEAT. REPLACE SHAFT & DOOR. EXPENSIVE. HEATER CORE HAD TO BE REPLACED - VERY EXPENSIVE. HAD TO GO IN THROUGH THE DASH FOR BOTH REPAIRS. JEEP NOT INTERESTED IN TALKING TO US ABOUT THESE PROBLEMS. *NM

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jan 10, 2007FL

THE A/C IN MY 2002 JEEP GRAND CHEROKEE IS NOT WORKING PROPERLY. IT DOESN'T COOL DOWN, ONE SIDE BLOWS COOL, THE OTHER HOT, THERE IS A FAN NOISE AND THERE IS COLD "CONDENSATION" SMOKE (?) THAT BLOWS OUT AT TIMES. I HAVE BEEN TOLD THAT THE BLEND DOOR MOTOR NEEDS TO BE REPLACED. I WAS QUOTED A PARTS PRICE OF $94.00 AND APPROXIMATELY 5.2 HOURS WORTH OF LABOR. *JB

Wheels
Filed Jan 10, 200783,000 milesIL

THE WHEELS ON MY 2002 JEEP GRAND CHEROKEE, 17" CHROME PLATED ALUMINUM. OEM WHEELS ARE CORRODING. THIS CORROSION IS SEEN ON THE EXTERIOR OF THE WHEEL AND WHEN I WAS HAVING PROBLEMS WITH THEM HOLDING AIR I TOOK IT TO SEARS TO HAVE THE PROBLEM CORRECTED. WHEN THE TIRE WAS REMOVED FROM THE WHEEL ITSELF, THE TECH CALLED ME OVER AND SHOWED ME THAT THE WHEEL IS CORRODING ALONG THE ENTIRE SURFACE WHERE IT MEETS WITH THE TIRE. IT APPEARS THAT THE CHROME PLATING WAS AND HAD PEELED OFF ALLOWING THE CORROSION TO START AND THE AIR TO LEAK. HE ALSO POINTED OUT THE CORROSION ON THE HUB OF THE WHEEL WHERE IT MEETS THE AXLE AND IT APPEARS THAT SOME OF THE THICKNESS AT THE HUB HAS CORRODED AWAY. THERE WAS ALSO CORROSION ON THE INSIDE ON THE WHEEL, WHICH MAKES ABSOLUTELY NO SENSE TO ME, AS IT IS NOT EXPOSED TO AIR OR WATER. HE ALSO STATED THAT IF ITS LIKE THIS ON ONE ITS LIKE THAT ON ALL. THE TECH AND HIS MANAGER ADVISED ME THAT AT ANY TIME THIS WHEEL COULD JUST CRACK OFF BECAUSE OF THE EXCESSIVE CORROSION. THEY RECOMMENDED THAT I FILE A COMPLAINT WITH YOUR OFFICE. I TRULY BELIEVE THAT THIS IS A SERIOUS AND DANGEROUS ISSUE WITH THESE CHROME PLATED ALUMINUM WHEELS. ALTHOUGH I ONLY FOUND A FEW SIMILAR COMPLAINTS REGISTERED ON YOUR SITE, I WOULD TEND TO BELIEVE THAT ITS A MUCH LARGER ISSUE THAT SIMPLE HASN'T POPPED ITS UGLY HEAD OUT YET. I HOPE AND TRUST THAT YOUR OFFICE WILL TAKE A SERIOUS LOOK INTO THIS ISSUE AND NOT JUST WRITE IT OFF AS A WEAR AND TEAR FAILURE. I HAVE OWED SEVERAL OTHER VEHICLE

Visibility › Defroster/Defogger/Hvac System › Windshield › Electrical Heating Element
Filed Jan 10, 200734,500 milesCA

HEATER BLEND DOOR FAILURE, HEATER CONSTANTLY BLOWS COOL AIR, VEHICLE ONLY HAS 35,000 MILES ON IT DEALER ESTIMATE TO FIX $1200-$1500 DOLLARS. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Jan 9, 200773,110 milesMN

2202 JEEP GRAND CHEROKEE. HAD ONLY COLD AIR ON PASSENGER SIDE; BUT STILL HAD FUNCTION ON DRIVER'S SIDE. NOW NO HEAT WHATSOEVER. CANNOT CLEAR WINDSHIELD. ESTIMATE FOR REPAIR AT LOCAL GARAGE $1500-1800. TOLD IS VERY COMMON WITH CHEROKEES. WHEN WILL SOMEONE TAKE RESPONSIBILITY FOR THIS ISSUE? *NM

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jan 9, 2007FL

THE HVAC SYSTEM IN MY 2002 JEEP GRAND CHEROKEE BECAME INOPERATIVE DUE TO POOR QUALITY BLEND DOORS. THIS LED TO NO AIRFLOW FROM THE SYSTEM AND UNSAFE OPERATION OF THE VEHICLE DUE TO NO DEFROST/DEFOG CAPABILITY AND SUBSEQUENT LOSS OF VISIBILITY OUT OF THE VEHICLE. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Jan 7, 200769,500 milesAZ

(1) NONE THAT WE ARE AWARE OF. FEATURE JUST STOPPED FUNCTIONING. (2) THE AIR CONDITIONING AND HEATER DOES NOT DIRECT AIR FLOW PROPERLY. COLD AIR IS DIRECTED TO THE LOWER PASSENGER SIDE VENT REGARDLESS OF CONTROL SETTINGS. (3) DUCT TAPE PLACED OVER PASSENGER LOWER AIR OUTLET. OTHER: THE PROBLEM STARTED BEFORE OUR EXTENDED 70,000 WARRANTY HAD EXPIRED BUT WE DIDN'T REALIZE THERE WAS A PROBLEM UNTIL JUST AFTER PASSING 70,000 MILES. WE KEPT TRYING TO ADJUST THE CONTROLS UNTIL IT BECAME OBVIOUS THERE WAS SOME PROBLEM WITH THE WAY THE CONTROLS WERE RESPONDING TO SETTINGS. WE ARE NOT SURE OF ALL THE EFFECTS THIS PROBLEM MAY HAVE, SUCH AS LOSS OF CONTROL OF OTHER AIR CONDITIONER / HEATER SETTINGS WHICH MAY AFFECT VISIBILITY RELATED TO THE DEFROSTER/DEFOGGER SYSTEM AS CONTROLED BY THE WINDSHIELD BLOWER. *NM

Visibility › Defroster/Defogger/Hvac System
Filed Jan 5, 2007104,000 miles00

- DUAL CLIMATE CONTROL SYSTEM ON 2002 JEEP GRAND CHEROKEE LIMITED FAILED. COLD AIR WAS BLOWING FROM ONE SIDE DESPITE THE SETTINGS. RESULTED IN A $1200 REPAIR AT THE DEALERSHIP. -DASHBOARD HAS A LOUD CREAKING SOUND COMING FROM ITS UNDERSIDE WHEN I TURN ON THE VENTILATION. -CREAKING FROM THE DASH SECONDS AFTER SHUTTING THE ENGINE OFF. *NM

Seats › Front Assembly › Seat Heater/Cooler1 injured
Filed Jan 4, 200780,450 milesCO

ON JANUARY 3, 2007, MINUTES AFTER TURNING ON THE PASSENGER SIDE HEATED SEAT, IT GOT EXTREMELY HOT AND WAS UNABLE TO BE SAT ON, IT PRODUCED SMOKE, AND A BURNING SMELL WAS OBSERVED. I BELIEVE THIS COULD HAVE BEEN A FIRE HAD IT NOT BEEN TURNED OFF QUICKLY. MY SON WAS IN THE PASSENGER SEAT AND HE RAISED HIS BUTT FROM THE SEAT SCREAMING ABOUT THE HEAT. I IMMEDIATELY TURNED THE HEATER OFF, PULLED OVER, HE JUMPED OUT OF THE VEHICLE, AND WE WAITED FOR SOME TIME FOR THE SEAT TO COOL DOWN BEFORE PROCEEDING ONWARD TO SCHOOL. I AM AFRAID TO ALLOW ANYONE TO SIT IN THAT SEAT UNTIL IT IS PROPERLY REPAIRED. *JB

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Jan 2, 2007TX

THE BLEND DOORS ON MY 2002 JEEP GRAND CHEROKEE WITH AUTOMATIC CLIMATE CONTROL HAVE FAILED. FIRST THE PASSENGER SIDE BLEND DOOR FAILED AND WOULD ONLY BLOW COLD AIR, WHILE THE DRIVERS COULD BLOW WARM AIR. NOW THE DRIVERS SIDE BLEND DOOR HAS FAILED AS WELL AND WILL ONLY BLOW COLD AIR. IT COSTS OVER $1000 AT THE JEEP DEALERSHIP TO REPAIR A BLEND DOOR SINCE IT REQUIRES COMPLETE REMOVAL OF THE DASH ASSEMBLY. THE JEEP DEALERSHIP SERVICE TECHNICIAN SAID BLEND DOOR FAILURE IS A VERY COMMON OCCURRENCE WITH THE 2002 JEEP GRAND CHEROKEE. THIS IS A MAJOR PROBLEM SINCE THIS THE FRONT WINDSHIELD DEFOGGER BECOMES INEFFECTIVE WHEN THE BLEND DOOR IS BROKEN. *JB

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 30, 200649,800 milesNJ

VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *NM

Visibility › Defroster/Defogger/Hvac System
Filed Dec 29, 2006125,000 milesTX

A/C SYSTEM BLOWS COLD AIR ONLY DUE TO HIGH FAILURE ITEM KNOWN TO DAIMLER-CHRYSLER. RESULTS IN NO DEFOG DURING COLD WEATHER UNLESS YOU WANT COLD A/C BLOWING DURING THE WINTER WITH SUB-FREEZING TEMPERATURES. PROBLEM CAN BE ELIMINATED IF YOU BUY A JEEP GRANDE CHEROKEE IN TROPICAL CLIMATES ONLY.

Visibility › Defroster/Defogger/Hvac System
Filed Dec 28, 200658,000 milesTX

REGARDING MY 2002 JEEP GRAND CHEROKEE LTD....ONLY COLD AIR BLOWS FROM HEATER ON PASSENGER SIDE OF CAR...HAVE BEEN TOLD THIS IS A VERY COMMON BLEND DOOR FAILURE ON THIS MODEL AND AN EXTREMELY LABOR INTENSIVE, EXPENSIVE REPAIR. *JB

Visibility › Power Window Devices and Controls
Filed Dec 28, 200642,000 milesFL

I SEE MY FIRST COMPLAINT ABOUT MY 02 JEEP GRAND CHEROKEE OVERLAND. MY SECOND COMPLAINT DIDN'T MAKE IT ON THE LIST. SINCE THEN I'VE HAVE 2 MORE WINDOW REGULATORS GO OUT. WROTE LETTERS TO JEEP AND ANYONE I CAN THINK OF. NO RESPONCES!!! THIS IS A VERY SERIOUS SAFETY ISSUE. WE WERE OUT TO DINNER AND THE WINDOW RIGHT NEXT TO THE INFANT CAR SEAT HAD FALLEN INTO THE DOOR AND A VERY COLD NIGHT IT WAS. ON OUR WAY HOME, THE OTHER WINDOW HAD FALLEN INTO THE DOOR. NOW THERE IS NO WAY TO PROTECT THE BABY IN THE BACK IN THE BABY SEAT STRAPPED IN WITH TWO OPEN WINDOWS BLOWING COLD AIR AT HIM. WHAT IF HIS CAR SEAT WOULD HAVE BEEN STOLEN WHEN WE WERE IN THE RESTAURANT??? HOW WOULD HAVE WE GOT HIM HOME SAFELY. WHAT IF IT HAD BEEN RAINING OR SNOWING ON HIM ALL THE WAY HOME?? WHAT IF I WAS RIDING ALONE AND HAD BEEN CAR JACKED?? WHAT IF WAS REALLY INCLEMENT WEATHER AFFECTING THE INSIDE OF MY VEHICLE ALL THAT NIGHT AND NOT KNOWING THAT THE WINDOWS HAD FALLEN INTO THE DOORS??? I REALLY DON'T FEEL SAFE TAKING THE BABY IN THE AFFECTED VEHICLE WITH ME ANY MORE. WHY DID I PAY SO MUCH MONEY FOR THE "VALUED JEEP" I PURCHASED WHEN SO MUCH IS GOING WRONG WITH IT. I ONLY HAVE 46000 MILES ON IT NOW. CHRYSLER REALLY NEEDS TO STAND UP TO IT'S FAULTS WITH THEIR VEHICLES AND HELP PAY FOR "THEIR" CUSTOMERS THAT TRUST IN THEM!!!!!!!!!! *NM

Visibility › Defroster/Defogger/Hvac System
Filed Dec 28, 200628,900 milesCA

DUAL CLIMATE CONTROL:PASSENGER SIDE HAS NO CONTROL/BLOWS COLD AIR WHEN SYSTEM IS ACTIVATED. COLD AIR FROM ALL PASSENGER VENTS. NO HEAT FOR PASSENGER COMFORT,OR WINDOW DEFOG ON PASSENGER SIDE. *NM

Engine and Engine Cooling › Cooling System › Fan
Filed Dec 26, 200633,000 milesVA

TL* - WHILE DRIVING AT 10 MPH THE BLADE FROM THE COOLING FAN POPPED OFF AND PENETRATED THE RADIATOR. THE MILEAGE AT THE TIME OF FAILURE WAS 33000. THE CONTACT WAS CONCERNED BECAUSE SHE FELT THAT VEHICLE SHOULD BE COVERED UNDER NHTSA RECALL 06V199000. *AK

Vehicle Speed Control › Cruise Control
Filed Dec 22, 200653,643 milesVA

CRUISE CONTROL UNIT MALFUNCTIONS, CRUISE CONTROL ACCELERATES ON ITS OWN WHEN ACTIVATING THE RESUME FEATURE ON THE STEERING WHEEL CONTROL WILL NOT RESUME TO PRESET SPEED AND ACCELERATES, ACTIVATING BRAKE PEDAL DISENGAGEMENT SWITCH ONLY TEMPORARILY WORKS IT REACCELERATES ON ITS OWN. *NM

Engine and Engine Cooling › Cooling System › Fan
Filed Dec 18, 2006VA

UNABLE TO REMEDY SAFETY RECALL F25 - ELECTRIC RADIATOR FAN. *NM

Engine and Engine Cooling
Filed Dec 18, 200649,000 milesPA

TL*- THE CONTACT IS NOT HAPPY WITH THE SERVICE THAT HE RECEIVED FROM THE CHRYSLER CORPORATION. THE CONTACT HAS RECEIVED A RECALL NOTICE ON HIS 2002 JEEP GRAND CHEROKEE. THE NOTICE SAID THAT HE HAD TO CONTACT THE AAA TO HAVE THE VEHICLE TOWED TO DEALERSHIP. THE CONTACTED STATED THAT DEALERSHIP WILL NOT REIMBURSE HIM FOR THE VEHICLE BEING TOWED. THE RECALL IS FOR THE ELECTRICAL RADIATOR FAN. THE DEALERSHIP GAVE TENTATIVE DATE OF 12/19/06 BY 5:00 PM.

Visibility › Power Window Devices and Controls
Filed Dec 18, 200657,000 milesNC

FOURTH TIME A WINDOW REGULATOR HAS TO BE REPLACED.

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 17, 2006OH

FRONT PASSENGER DEFROSTER HAS FAILED CAUSING THE FRONT WINDOW TO NOT DEFROST ON THE PASSENGER SIDE. *JB

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 16, 200650,000 milesAZ

NO HEAT DUE TO BLEND DOOR FAILURE AND DEFECTIVE HVAC SYSTEM. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Dec 15, 200647,000 milesIL

DEFROSTER STOPPED BLOWING HOT AIR, WINDSHIELD FOGGED UP, BLENDER DOOR ON HEATING SYSTEM NEEDED TO BE REPLACED. *NM

Visibility › Power Window Devices and Controls
Filed Dec 14, 200696,000 milesTX

DT*: THE CONTACT STATED THE FRONT PASSENGER SIDE POWER WINDOW FAILED TO OPERATE, AND WOULD NOT ROLL UP. THE VEHICLE WAS INSPECTED BY THE DEALER, WHO DETERMINED THE WINDOW REGULATOR NEEDED TO BE REPLACED. AFTERWARDS, THE FRONT DRIVER SIDE POWER WINDOW FAILED TO OPERATE. THE VEHICLE WAS INSPECTED BY A DEALER, WHO DETERMINED THE WINDOW REGULATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALERTED.

Visibility › Defroster/Defogger/Hvac System
Filed Dec 14, 200680,000 miles00

02 JEEP GRAND CHEROKEE BLEND DOOR FAILURE, HEATER AND DEFOGGER FAILURE. *NM

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Dec 13, 200668,800 milesIL

COLD AIR BLOWS FROM ONE SIDE OF THE DASH EVEN WHEN THE HEAT IS TURNED ON. DEFROSTING/DEFOGGING OF THE WINDSHIELD IS NOT ACCOMPLISHED. *JB

Visibility › Defroster/Defogger/Hvac System
Filed Dec 11, 200674,000 milesGA

WINDSHIELD FOGS TO POINT OF ZERO VISABILITY. HVAC HAS FAILED - NO HEAT FROM ANY VENT. THE WINDSHIELD WILL NOT DEFROST/DEFOG MAKING THE VEHICLE EXTREMELY UNSAFE TO OPERATE IN RAIN AND COLD WEATHER. *NM

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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